VeriFone Omni 3200M Installation Manual

This file provided by

Switch to Infinity Data Corp for your processing

needs! Infinity offers great rates, excellent customer

support and a wide range of payment processing

solutions.

http://www.infinitydata.com/

Call Today!

Sales 1 800 393 6665

Omni 3200M

Installation Guide

IMPORTANT NOTI CE

Lithium Battery Caution. The Random Access Memory (RAM) in the Omni

3200M terminal is protected by a lithium battery. Do not, under any
circumst ances, a ttemp t to re plac e this b atter y. Fail ure t o compl y may in valida te
the product warranty.

No Warranty. Although VeriFone has attempted to ensure the accur ac y and
completeness of its cont e nts, thi s manual may contai n errors or omissions.

Limited Liability . In no event shall V eriFone be liable for any indirect,
special, incidental, or consequential damages (including damages for loss of
business, profits or the like), even if VeriFone or its representatives have been
advised of the possibilit y of suc h dam a ge s.

Product Changes. VeriFone reserves the right to change, update, or make
obsolete any product changes at any time and without notice.

Document Title: Omni 3200M Install a ti on Gui de
VeriFone Part Number: 19595, Revision B

Copyright © 2000 VeriFone,
a division of Hewlett-Pac kar d Company

All rights reserved.
Printed in the United States of America.

No part of this public at io n may be copied, distributed, stored in a retrieval
system, translated into any human or compute r la nguage, transmitted, in any
form or by any mean s, without the prior written co nse nt of VeriFone and
BellSou th Wireless Data.

VeriFone, the VeriFone logo, Omni, S of tPay, and VeriT alk are either
trademarks or registered trademarks of VeriFone in the United States and/or
other countries. Hew lett-Packard is a r egistered trademark of H ewlett-Packa rd
Compan y. BellSouth Wireless Data is a s u bsidiary of BellSouth Corporat i o n.
The BellS o uth Intelligent Wireless Network is a ser vice mark of BellSo u th
Intell ectual Property Corporation.

All other brand names, trademarks, or service marks are the properties of their
respective owne rs.

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Installing the Omni 3200M . . . . . . . . . . . . . . . . . . . . . . . . .2

Step 1: Select an Indoor Location for the Terminal . . . .2

Step 2: Unpack the Shipping Carton . . . . . . . . . . . . . . . .3

Step 3: Examine Terminal Features . . . . . . . . . . . . . . . . .5

Step 4: Connect the Antenna to the Antenna Base . . . . .9

Step 5: Connect the Terminal to a Telephone Line

(Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Step 6: Connect Optional Device(s) . . . . . . . . . . . . . . .13

Step 7: Connect the Terminal Power Pack . . . . . . . . . .17

Step 8: Install a Paper Roll in the Printer . . . . . . . . . . .19

Maintaining the Omni 3200M . . . . . . . . . . . . . . . . . . . . . .22

Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . .22

Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

VeriFone Service and Support . . . . . . . . . . . . . . . . . . . . . .28

Returning a Terminal for Service . . . . . . . . . . . . . . . . . . . .29

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Product Certifications . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

How to Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Introduction

The Omni 3200M wireless payment terminal frees you to
pursue business opportunities almost anywhere they lead. Its
intelligent and reliable design delivers unmatched valu e for
merchants and transaction processors alike (see Figure 1).

Omni 3200M Installation Guide

Figure 1 Omni 3200M Wireless Terminal

The Omni 3200M wireless payment terminal maintains a
virtual 24-hour link with processing institutions running
exclusively over the nationwide BellSouth Intelligent Wireless
Network

SM

from BellSouth Wireless Data, an expert in

providing proven wireless data communication solutions.

Based on the de facto international standard for wireless data
communications, the core of the BellSouth Intelligent Wireless
Network provides extensive and seamless coverage
nationwide, high reliability, low latency, industry-leading
battery saving protocols, and other key features designed to
make wireless authorizations faster and more efficient than
wired alternatives.

1

Omni 3200M Installation Guide

The BellSouth Intelligent Wireless Network also offers
connections with complem entary net work s and sever al host
connectivity options.

Each Omni 3200M terminal is assign ed a un ique code bef ore i t
is distributed to end users. This code, called the MAN,
automatically identifies your terminal to the BellSouth
Intelligent Wireless Network when you process transactions.

The transportable Omni 3200M supports many different kinds
of business applications, including electronic Point-Of-Sale
(POS) payment transfer and authorization, credit, debit, and
ATM card transactions, check processing, electronic benefits
transfer (EBT), and inventory and process tracking.

Installing the Omni 3200M

Step 1: Select an Indoor Location for the Terminal

Select an indoor location for the Omni 3200 wireless terminal
that is convenient for both merchant and cardholder. Here are
some important additional considerations:

• Place the terminal on a flat surface such as a table or

countertop. Using an optional mounting kit from
VeriFone, you can also securely fasten the terminal to a
flat surface (see “Accessories” on page 34).

• Do not attempt to mount the Omni 3200M terminal on a

wall. The terminal’s antenna must be in a vertical position
for the radio module to operate properly.

• For ventilation, and to meet FCC requirements, at least

22.1 centimeters (8.7 inches) of clear space must be
maintained around the terminal when it is installed.

2

Omni 3200M Installation Guide

• Choose a location that is free and clear of any obstruction

that could cause radio interference, such as metal blinds or
a large metal partition.

• To perform some periodic maintenance functions, such as

upgrading the terminal software, you will need to be able
to move the terminal within reach of a modular telephone
company jack.

• Keep the terminal out of direct sunlight and away from

any type of object or appliance that radiates heat.

• Do not use the terminal where there are chemicals or oils,

and avoid exposure to dust, moisture, rain, or very high
humidity.

• Avoid locating the terminal near electrical appliances or

other devices that may cause excessive voltage
fluctuations or electrical noise, such as air conditioners,
fans, electric motors, neon signs, high-frequency or
magnetic security devices, or computer equipment.

Warning: Do not use the terminal near water, including a
bathtub, wash bowl, kitchen sink, or laundry tub, or near a
swimming pool .

Step 2: Unpack the Shipping Carton

Carefully inspect the shipping carton and its contents for
possible shipping damage (see Figure 2).

Note: If the Omni 3200M terminal, or any other component,
appears to be damaged, please file a claim immediately with
the shipping company and then notify your local VeriFone
distributor or service provider.

3

Omni 3200M Installation Guide

Warning: Do not use an Omni 3200M terminal that is

damaged, or that has a damaged an tenna. Do no t try to oper a te
the wireless terminal without the antenna. Replace a damaged
antenna immediately with the correct replacement part from
VeriFone (see “Accessories” on page 34).

Figure 2 Omni 3200M Product Components

Follow these four steps to unpack the shipping carton:

1. With the carton right side up, open the top and remove the

following items:

• Omni 3200M terminal

• Antenna (with attached rubber sleeve)

• Power pack and cable

• Telephone line cord

• Roll of thermal printer paper

• Plastic paper roll spindle

4

Omni 3200M Installation Guide

2. R emove any protective plastic wrappi ng from the terminal

or other components and arrange them on a table or
countertop.

3. Remove the clear protective strip from the display lens.

4. Save the shipping carton and packing material for

repacking or moving the terminal in the future.

Step 3: Examine Terminal Features

Before you continue the installation, please take a moment to
note the important features of the Omni 3200M, as shown in
Figure 3 below.

Figure 3 Features of the Omni 3200M Terminal

5

Omni 3200M Installation Guide

General Features

With the Omni 3200M terminal lying on a flat surface and
facing toward you, please note the following features:

• In the center of the terminal, a di s play screen with a non-

removable, clear protective lens.

• 24 keys, arranged in groups (see Figure 3):

– A 12-key, telephone-style keypad
– Eight function keys (four to the right of the 12-key

keypad, and four above the keypad)

– Four ATM-style keys to the right of the display

• A magnetic stripe card reader, built in to the

right side of the terminal. A graphical icon,
shown to the right, indicates the proper card
position and swipe direct i on (see Figure 4 ).

Figure 4 Using the Magnetic Stripe Card Reader

6

Omni 3200M Installation Guide

• A ther mal printer, integrated into the upper

part of the terminal. In the top left corner of the
terminal is a small, green “power-on” and “no
paper” indicator li ght , and a pap er feed but to n.
An icon, shown to the right, indicates the
location and function of the paper feed button.

• A rounded base for the antenna assembly, built in to the

back of the terminal, and located to the right of the paper
roll holder . In a later step, you will install the antenna onto
the threaded connector post on this base.

Connection Ports on the Back Panel

If you turn the terminal around and view it from the back,
looking underneath and to the right of the paper roll holder,
you will notice five modular jacks, or ports (see Figure 5).
These ports, described in left-to-right order below, let you
connect the terminal to a telephone line (optional for the
wireless Omni 320 0M), to option al peripheral devices, a nd to a
power source.

Figure 5 Omni 3200M Connection Ports

7

Omni 3200M Installation Guide

Telephone Line Ports

• On the left side of the back panel are two RJ11-type

modular jacks for optionally connecting the wireless
terminal to a telephone line:

The first port is identified by a telephone­shaped “Telset” icon (shown to the right). You
use the Telset port to connect the Omni 3200M
to a telephone base unit.

The second telephone line port is identified by
a jack-shaped “Telco” icon (shown to the
right). You use the Telco port to connect the
Omni 3200M to a modular telephone wall jack.

Ports for Attaching Optional Peripherals

• There are two RJ45-type modular jacks (serial ports) for

connecting optional peripheral devices:
The first serial port is identified by an “RS232”

icon (shown to the right). You use this port to
connect a VeriFone CR 600 check reader, or
another type of serial device.

The second serial port is identified by “Bar
Code” and “PIN Pad” icons (shown to the
right). You use this port to connect a PIN pad,
smart card reader/writer, or bar code wand.

Power Pin Connector Port

• On the lower right-hand side of the back of the

terminal is a port for conn ecting the terminal to
a power source. This port is identified by an
“electrical power” icon (shown to the right).

8

Omni 3200M Installation Guide

Step 4: Connect the Antenna to the Antenna Base

Follow these steps to connect the antenna to the antenna base
located on the back panel of the terminal (see Figure 6):

1. Holding the middle part of the antenna with the rubber

whip pointing upward, position the bottom of the antenna
onto the threaded connector post of the antenna base.
Carefully insert the “male” co nnecto r pin that is ins ide the
antenna into the gold-colored “female” receptacle in the
center of the post. (The hole in the bottom of the rubber
antenna sleeve lets you move the antenna into position.)

2. With the antenna in a vertical position, gently turn it in a

clockwise direction until it is fastened securely to the
antenna base. Tighten only until “hand tight.”

Figure 6 Connecting the Antenna

9

Omni 3200M Installation Guide

Note: Do not remove the rubber sleeve that is attached to the

antenna. Do not place any kind of o bstruction near the anten na
or place any object on the antenna itself, as this may prevent
the radio module from operating properly.

Step 5: Connect the Terminal to a Telephone Line

(Optional)

The Omni 3200M terminal performs normal transactions over
the BellSouth Intelligent Wireless Network. However, to
perform special operations such as software downloads or
upgrades, a land-based telephone line connection is required.
You can connect the Omni 3200M to a telephone line in one of
two ways — direct (the preferred method) or pass-through:

• Direct connection. The telephone line cord runs from the

T elco port directly to a RJ1 1-type telephone company wall
jack. With a direct connection, telephone line usage is
dedicated to the terminal.

• Pass-through connection. The telephone line cord runs

from the Telset port on the back of the terminal to a RJ11­type jack located on a standard telephone base unit.

The telephone y ou us e for a p ass-t hroug h connecti on mus t
be fully functional and must have two RJ11-type modular
jacks on its base: one for the direct connection of the
telephone and another for the Omni 3200M connection.

With this type of connection, the line is busy when the
terminal is using it to dial in to a h os t comp uter, or when a
host computer is dialing in to the terminal.

10

Omni 3200M Installation Guide

Set Up a Direct Connection

To set up a direct telephone line connection from the Omni
3200M to a telephone company wall jack (see Figure 7):

1. Insert the connector on one end of the

telephone line cord into the Telco port on the
back panel of the terminal. (The Telco port is
identified by the icon shown to the right.)

2. Insert the connector on the other end of the telephone line

cord into a RJ11-type telephone company wall jack. (If
you do not have this type of modular wall jack, you can
obtain an adapter from a local business supply store.)

Figure 7 Direct Telephone Line Connection

Set Up a Pass-Through Connection

To set up a pass-through telephone line connection from the
Omni 3200M to a telephone base unit (see Figure 8):

11

Omni 3200M Installation Guide

1. Insert the connector on one end of the

telephone line cord into the Telset port on the
back panel of the terminal. (The Telset port is
identified by the icon shown to the right.)

2. Insert the connector on the other end of the telephone line

cord into the empty RJ1 1-type modular jack located on the
telephone base unit.

Figure 8 Pass-Through Telephone Line Connection

Caution: If you use an optional pass-through connection for

your terminal, do not attempt to make a normal telephone call
while the terminal is processing a transaction. Lifting up the
handset may disrupt the aud ible data carrier signal and caus e the
transaction to fail.

12

Omni 3200M Installation Guide

Step 6: Connect Optional Device(s)

The Omni 3200M supports the complete line of VeriFone
peripheral devices designed for use with electronic Point-of­Sale terminals. Using the two RJ45-type serial ports on the
back panel of the terminal, you can connect up to two optional
devices. Optional devices include PIN pads, check readers,
smart card reader/writers, and bar code wands.

Brief descriptions of how to connect various peri pheral devices
to the Omni 3200M terminal are provided below. For detailed
information about installation and use, please refer to the user
documentation supplied with the device.

Warning: Before you connect a peripheral device to the Omni
3200M, be sure the terminal is not connected to a power s ource.
If necessary, remove the power cable conn ector from the power
port on the back panel of the terminal.

Connect a PIN Pad

To connect a PIN pad to the Omni 3200M terminal (see
Figure 9 and Figure 10):

1. If necessary, insert the small modular plug on one end of

the PIN pad cable into the modular jack on the PIN pad.

2. If you are installing a PI Npad 101, PINpad 201, or PINp ad

1000, position and insert the grommet to secure the cable
connection, as shown in Figure 9.

3. Insert the larger RJ45-type connector on the other end of

the PIN pad cable into the “Bar Code/PIN Pad” serial port
on the back panel of the Omni 3200M terminal.

13

Omni 3200M Installation Guide

Figure 9 PINpad 101/102/1000 Connection

Figure 10 PINpad 201/301/2000 Connection

Connect a CR 600 Check Reader

Warning: Check readers may require a s eparate power source.

Before you connect a check reader, or a similar device, to the
Omni 3200M terminal, be sure the device is not connected to a
power source. If necessary, disconnect the power pack cable
from the device.

14

Omni 3200M Installation Guide

To connect a CR 600 check reader (see Figure 11):

1. If the cable is not already connected to the check reader,

insert the small modular plug on one end of the cable into
the modular jack on the check reader.

2. Insert the larger RJ45-type connector on the other end of

the cable into the “RS232” serial port on the back panel of
the Omni 3200M terminal.

Figure 11 CR 600 Check Reader Connection

When you complete the next step of this installation procedure,
“Step 7: Connect the Terminal Power Pack,” you may then also
connect the CR 600 check reader to its power source.

Connect a Smart Card Reader/Writer or PINpad 501

To connect a SC 4xx or SC 5xx smart card reader/writer, or a
PINpad 501, to the Omni 3200M terminal (see Figure 12):

1. If a cable is not already connected to the smart card reader/

writer or PINpad 501, insert the small modular plug on
one end of the interface cable into the mo dular jack on the
optional device.

15

Omni 3200M Installation Guide

2. Insert the larger RJ45-type plug on the other end of the

interface cable into the “Bar Code/PIN Pad” serial port on
the back panel of the terminal.

Figure 12 SC 4xx, SC 5xx, and PINpad 501 Connection

Connect a Bar Code Wand

To connect a bar code wand, insert the RJ45-type plug on the
end of the cable into the “Bar Code/PIN Pad” serial port on the
back panel of the terminal (see Figure 13).

Figure 13 Bar Code Wand Co nne ction

16

Omni 3200M Installation Guide

Step 7: Connect the Terminal Power Pack

Having installed any optional peripheral(s), you can now
connect the Omni 3200M to a power source:

1. Insert the round connecto r that is on the end of

one of the two power pack cables into the
power port on the back panel of the terminal
(see Figure 14). The power port is identified by
the “electrical power” icon, shown to the right.

Note: The round connector on the power pack cable is a lock­type device that is designed to prevent the power cable from
accidentally being disconnected from the terminal:

To insert the end of the connector into the
power port, align the connector so the plastic
locking part that pr ojects fr om the connector i s
pointing upward. When the connector is in
position, twist it to the left (as indicated by the
word “LOCK” on the connector) toward the
“locked” icon on the left side of the power
port. The “locked” icon is shown to the right.

To remove the power cable from the terminal,
and to disconnect the terminal from its power
source, turn the connector to the right, toward
the “u nlocked” icon on the upper right of the
power port, and remove it from the port. The
“unlocked” icon is shown to the right.

2. To complete the power connection, plug the metal prongs

on the end of the other power pack cable into an electrical
power outlet (see Figure 14).

17

Omni 3200M Installation Guide

Note: You may also wish to install a power surge arrestor at

the AC power outlet to which the terminal is connected to
prevent possible damage caused by local lightnin g strikes and
other electrical surges.

Figure 14 Omni 3200M Power Pack Connection

When you connect the power , the Omni 3200M dis play screen,
and the green LED at the top left corner of the terminal, light
up. The LED should now be flashing off and on, indicating that
there is no paper in the printer.

Warning: Disconnecting the power source while a transaction
is being processed may cause data files stored in the terminal
memory to be lost.

18

Omni 3200M Installation Guide

Step 8: Install a Paper Roll in the Printer

A fast, quiet thermal printer is built in to the Omni 3200M.
Because the printer receives power directly from the terminal,
there are no additional cables to connect (see Figure 15).

Before you can process transactions that require a receipt or
record, you must install a roll of paper in the printer. This
procedure is described below.

The Omni 3200M printer uses single-ply , thermal-sensitive roll
paper that is 58 millimeters (2.25 inches) wide and about
25 meters (82 feet) long.

Note: Because the Omni 3200M uses standard size paper
rolls, you can purchas e paper in bulk from local business
supply stores. You can also order thermal pr inter paper dire ctly
from VeriFone (see “Accessories” on page 34).

Figure 15 Thermal Printer Features

19

Omni 3200M Installation Guide

Caution: Because impact, friction, temperature, humidity,

light, and oil affect the coloring and storage characteristics of
thermal paper, handle this type of paper carefully. Never load a
roll of paper that has folds, wrinkles, tears, or holes at edges or
in the printing area. For best re sults, cut the lead ing edge of the
paper with scissors, instead of tearing it, before feeding it into
the printer.

Installing a Paper Roll

To install a roll of thermal printer pape r in the Omni 3 200 M:

1. Be sure the terminal is connected to a power source. (The

green LED light should be blinking off and on, indicating
that the printer needs paper.)

2. With the termin al on a flat surface, and f acing toward you,

remove the paper roll cover from the t op of th e terminal by
lifting up on the back of the cover. The two ridges on each
side of the black plastic cover show you where to grasp it.

3. Remove the protective strip from a new roll of paper and

cut a clean, straight edge on the leading end of the paper.

4. Holding the roll in your hand with the paper feeding from

the bottom of the roll, slowly insert the leading end into
the paper feed slot (see Figure 15).

When the built-in sensor detects the paper, the feed
mechanism engages and pulls the paper into the printer,
ejecting the end out of the top of the printer, just below the
serrated metal tear strip.

Note: The paper feed slot is located directly above the gray
plastic paper roll cradle, and below the black plastic ridge that
extends slightly from the base of the paper feed mechanism.

20

Omni 3200M Installation Guide

5. If necessary, hold down the paper feed button until about

5 centimeters (2 inches) of paper emerge from the slot
below the serrated metal tear strip.

6. Insert the orange plastic spindle into the hole in the paper

roll you are holding. Then, place the spindle and roll into
the paper roll cradle so the ends of the spindle rest
securely in the two slots.

7. Replace the paper roll cover by inserting its two front tab s

into the slots on either end of the serrated metal strip and
then lightly pushing down on the back of the cover until it
snaps into place.

(Remember to lift up the end of the paper roll when
replacing the paper r oll cover so that the paper rests on to p
of the cover.)

Note: The integrated printer has a paper feed release lever that
lets you manually adjust the position of the paper you have
loaded into the printer (see Figure 15). To do this, lift up on the
small red lever located on the right side of the paper roll cradle
until it snaps into its “up” position. You can now freely move
the paper up and down through the feed mechanis m. W hen the
paper is in the correct position, lower the lever until it snaps
into its “down” position.

Performing a Power-On Printer Test

When you have installed a paper roll, you can perform a quick
test to make sure the printer is operating correctly:

1. T emporar ily disconnect the terminal from its power source

by removing the power connector from the power port on
the back panel. (Twist the connector to the right to unlock
it and then pull it straight out.)

21

Omni 3200M Installation Guide

2. While pressing and holding down the paper feed button,

insert the power connector back into the power port,
twisting the connector to the left to lock it into position.
The printer test starts, and then stops, automatically after a
few seconds. When you see the test printout, you can
release the paper feed button.

The test printout, which shows printer information and
repeating character strings, is about 38 centimeters (15
inches) long.

3. When you have com pleted t he power-o n pr inter te st, pres s

the paper feed button to advance the paper roll a few
centimeters (inches) and then tear off the printout using
the serrated metal tear strip.

Congratulations! Your Omn i 3200M wireless payment
terminal, and any optional peripheral device(s) you may have
connected to it, should now be completely installed and ready
to use.

Maintaining the Omni 3200M

Cleaning the Terminal

T o remove dirt from your terminal, use a clean cloth dampened
with water and mild soap. To remove stubborn stains, use
alcohol or an alcohol-based cleaner.

Caution: Never use thinner, trichloroethylene, or ketone­based solvents to clean the terminal or antenna because they
may cause plastic or rubber parts to deteriorate. Do not spray
cleaners or other solutions onto the keypad or display lens.

22

Cleaning the Printer

Every few months, check and thoroughly clean the integrated
thermal printer:

1. Be sure the terminal is connected to a power source.

2. Remove the pa per roll cover.

3. Lift out the paper roll and spindle from the paper roll

cradle, if necessary. Carefully cut the paper that is still
inserted in the feed mechanism from the roll.

4. Press the paper feed button to eject the remaining paper

from the feed mechanism.

Omni 3200M Installation Guide

Caution: Do not attempt to pull paper out from the back of the

printer. This could damage the paper feed mechanism.

5. Remove any dirt, dust, or scraps of paper that may be

adhering to, or lodged in, the printer parts.

6. Re-install the paper roll, or install a new roll, as described

in “Installing a Paper Roll” on page 20.

7. Press the paper feed button to advance the paper through

the slot below the serrated metal tear strip and then r eplace
the paper roll cover.

Troubleshooting

During normal, day-to-day operation of your Omni 3200M
terminal, it is possible that minor malfunctions may occur.
Here are some examples of possible problems, and steps you
can take to quickly resolve them.

23

Omni 3200M Installation Guide

Display Does Not Show Correct or Readable
Information

1. Check all cable connections. Verify that the antenna is

tightened “hand tight” and check the telephone line
connection (optional for the Omni 3200M).

2. Check the electrical outlet or power connection. The

power pack connector may be loose (not in its “locked”
position) or the powe r source may not be su pplyin g power.

3. If the problem persists, replace the power pack that came

with your terminal with a power pack from another Omni
3200M terminal. If this test solves the problem, contact
your local VeriFone distributor to obtain a replacement
power pa ck.

4. If you are unable to solve the problem with the display,

contact your local VeriFone distributor or service pro vider
for assistance.

Keypad Does Not Respond

1. Check the display panel. If it displays the wrong char acter ,

or nothing at all, when you press a key, follow the steps
outlined above in “Display Does Not Show Correct or
Readable Information.”

2. If p ressing a function key does no t perform the ex pected

action, first refer to the user documentation for your
specific application, such as SoftPay

, to be sure you are

™

entering data correctly.

3. If the problem persists, contact your VeriFone distributor

or service provider for assistance.

24

Omni 3200M Installation Guide

Printer Does Not Work

1. Check all terminal power connections. The integrated

printer receives its power directly from the Omni 3200M
terminal. The green LED indicator light in the upper left
corner of the terminal should be on.

2. If the green LED indicator is blinking off and on, the

printer is out of paper. Remove the paper roll cover and
install a new roll of printer paper.

3. Perform a power-on printer test to make sure the

integrated thermal printer is operating properly. Fo r a
description of this pr ocedure, see “Performing a Power-On
Printer Test” on page 21.

4. If the problem persists, contact your VeriFone distributor

or service provider.

Printer Paper is Jammed in the Feed Mechanism

1. Remove the paper roll cover . Then, lift up on the small red

lever located on right side of the paper roll cradle until it
snaps into its “up” position (see Figure 15). This lets you
move the paper freely through the paper feed mechanism.

2. Carefully cut the damaged paper from the paper roll and

clear the remaining paper from the feed mechanism.

3. Lower the paper release lever until it snaps back into its

“down” position.

4. Re-install the roll of printer paper. If the problem persists,

the problem may be due to poor paper quality. Install a
new roll of higher-quality paper.

25

Omni 3200M Installation Guide

Terminal Transactions Do Not Work

There are several possible reasons why the terminal may not b e
operating properly or processing transactions. To check each
possible cause follow the three steps described below :

Step 1: Check the card reader:

1. Perform transactions with several cards to ensure the

problem is not a defective card.

2. Make sure you are swiping cards pro perly. With the Omni

3200M card reader, the black, magnetic stripe on the back
of the card should face downward and to the right.

3. Process a transaction manually using the keypad instead of

the card reader. If the manual transaction works, the
problem may be a defective card reader. Contact your
VeriFone distributor or service provider.

4. If the manual transaction does not work, proceed to the

next ste p.

Step 2: Verify that the terminal’s wireless connection to the
BellSouth Intelligent Wireless Network is operating properly:

1. Make sure the antenna with its rubber sleeve is properly

installed on the antenna base. Tighten the antenna only
until “hand tight.”

2. Check that the terminal is located in an area where radio

transmission and reception should be clear.

3. If you suspect that the problem is being caused by the

radio module, or by the BellSouth Intelligent Wireless
Network, contact your VeriFone distributor or service
provider for assistance.

26

Omni 3200M Installation Guide

Step 3: If your application requires an optional telephone line
connection, check your telephone line and also the telephone
line of the party the terminal is attempting to dial up:

1. If the problem appears to be with the telephone line, first

check with the party you are trying to call to see if their
dial-up phone system is operational. If they are not
experiencing difficulties with their line , contact your local
telephone company to have your line checked.

2. If the telephone line works, contact your VeriFone

distributor or service provider for assistance.

Serial Port Does Not Work

1. Check that the device connected to the “RS232” or “Bar

Code/PIN Pad” serial port on the back panel of the
terminal is functioning correctly. If possible, perform a
self-test on the device in question.

2. The cable connecting the optional device to the Omni

3200M serial port may be defective. Try using a different
serial cable, if one is available.

3. If the problem persists, contact your VeriFone distributor

or service provider for assistance.

Optional Bar Code Wand Does Not Work

1. Check all bar code wand cable connections.

2. Draw the wand across a different bar code to ensure that

the problem is not an unreadable bar code.

27

Omni 3200M Installation Guide

PIN Pad Does Not Work

1. Check all PIN pad cable connections.

2. Try a different magnetic stripe card to ensure that the

problem is not a defective card.

3. If the problem persists, contact your VeriFone distributor

or service provider.

Optional Telephone Connection Does Not Work
Properly

1. Check the telephone line cord and all telephone

connections.

2. If you are using a pass-through connection, check the line

using another telephone base unit. If the other telephone
works, have the defective telephone repaired or replaced.

3. If you are using a direct connection, check the telephone

line using another Omni 3200M termi nal. If t he telep hon e
connection does not work, contact your local telephone
company to check the status of the line.

VeriFone Service and Support

If you experience problems with your Omni 3200M terminal,
first contact your local VeriFone representative or service
provider.

For general customer support issues, and for information about
Omni 3200M product ser vice and repairs, cont act the VeriFone
Service and Support Group at 1-800-834-9133, Monday
through Friday from 8 A.M. to 8 P.M., Eastern Standard Time.

28

Omni 3200M Installation Guide

Returning a Terminal for Service

Note: Unless otherwise instructed in this Installation Guide,
do not, under any circumstances, attempt any service,
adjustments, or repairs on this product. Instead, contact your
local VeriF one distributor or service provider for assistance.

To return a terminal for service, follow these steps:

1. First, obtain the following information from the three

printed labels that are affixed to the bottom of each
Omni 3200M terminal (see Figure 16):

• Serial Number (in the format, S/N XXX-XXX-XXX).

• Product ID, including the model and part number.
For example, “Omni 3200M” and “P092-XXX-XX”.

• Information about the terminal’s radio module: the
FCC ID, the MAN number and the MSN number.

Figure 16 Information Labels on Bottom of Terminal

29

Omni 3200M Installation Guide

2. Contact your VeriFone distributor or service provider and
give them the information described in Step 1 above.

3. Describe the problem(s) and provide the shipping address
where the repaired or replacement unit will be returned.

4. Be sure to keep records of the following items:

• VeriFone Serial Number , Product ID, and the MAN and

MSN numbers that are assigned to the Omni 3200M
terminal you are returning for service or repair.

• Shipping documentation, such as airbill numbers,

which you can use to trace the shipment.

30

Specifications

Power

• AC power pack requirements: 120 V, 60 Hz, 0.6 A

• DC power pack requirements: 100–250 V~, 50–60 Hz,

1.2 A

• Terminal power requirements: 22 V AC, ~1.2 A or

25.5 V DC, ~1.2A

Environmental

• Operating temperature: 0° to 40° C (32° to 104° F)

• Storage temperature: – 18° to + 66° C (0° to 150° F)

Omni 3200M Installation Guide

• Relative humidity: 15% to 95%; no condensation

Dimensions

• Height: 75 mm (2.95 inches)

• Width: 148 mm (5.8 inches)

• Depth: 294 mm (11.6 inches)

Weight

• Terminal unit weight: 1.29 kg (2.84 lb)

• Shipping weight: 3.0 kg (6.6 lb)
The shipping weight includes the shipping carton,

terminal, power pack, antenna, telephone line cable, paper
roll, paper roll spindle, an

Omni 3200M Quick Installation

Guide, and a copy of the Omni 3200M Installation Guide.

31

Omni 3200M Installation Guide

Product Certifications

FCC Compliance

Manufactur er: VeriFone, a division of Hewlett-Packar d Company
Model: Omni 3200M

FCC Part 15

This equipment has been tested and found to comply with the limi ts for a Class B
digital device, pursuant to Part 15 of the FCC Rules.These limits are designed
to pro v ide reasonable protection against harmf ul inte rfe rence in a residential
installation.

This equipment generates, uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communi cations. However, there is no guarantee that
interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the
following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the eq uipme nt into a n outlet on a cir cu it diffe r en t from that to which
the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for hel p.

FCC Part 68

This equipment complies with Part 68 of the FCC Rules. Located on the botto m
panel of this terminal is a label that contains, among other information, the
FCC r e gis tr a tio n nu m ber an d r in ger eq uivalence number (REN) for this unit. If
requested, this information may be provided to the tele phone company.

The Ringer Equivalence Number for th e Omni 3200M is 0. 3 A.
The REN is used to determine the quantity of devices that may be connected to

the telephone line. Excessive RENs on the telephone line may result in the device
not ringing in r espo nse to an incoming call. In most, but n ot all ar eas, th e sum of
the RENs should not exceed five (5.0).

32

Omni 3200M Installation Guide

To be certain of the number of devices that may be conn ected to the line, as
determined by the total RENs, contact the telephone company to determine the
maximum REN for the calling area.

An FCC-compliant telephone line cord and modular plug is provided with this
equipment. This eq uipment is designe d to be connected to the telephone netwo rk
or premises wiring using a compatible modular jack which is FCC Part 68
compliant.

If this equipment causes ha rm to the teleph o ne network , th e teleph on e compan y
will notify you in advance that tempor ary discontinuance of servic e m ay be
required. However, if advance notice is not practical, the telephone compan y
will notify the customer as soon as possible. Also, you will be advised of your
right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment,
operations, or procedu res that could affect the operation of thi s equipment. If
this happens, the telephone company will provide advance notice so that you
can make the necessary modification s to mainta in unin terrupte d service.

No repairs may be performed by the user. If trouble is experienced with this
equipment, contact your VeriFone repr esentative or service provider. Or , call the
VeriFone Service and Suppor t Group at 1-800-834-9133 inside the U.S. for
information and instructions. If the trouble is causing harm to the telephone
network, the telephone company may request that you remove this equipment
from the network until the problem is solved.

This terminal cannot be used on public coin service provided by the telephone
company. Connection to Party Line Service is subject to state tariffs. (Contact
the state public utility commission, public service commission, or corporation
commission for information.)

It is recommended that the customer install an AC surge arrestor in the AC
outlet to which this device is c o nnected. This is to avoid damage to the
equipment cau sed by local lightni ng strikes and other electrical surges.

FCC Part 90

This device cont ains a radio transceiver module, (FCC ID number is on the
bottom of the terminal) , operating under Part 90 of the FCC rules in a licen sed
part of the radio spectrum. Service or repairs to the radio portion of this device
must be performed by qualifi ed p ersonnel. An y una uthorized modifica tion t o the
radio module, shie lding, or antenna may void the us er's authority to o perate this
device.

33

Omni 3200M Installation Guide

Accessories

How to Order

The VeriFone Online Store, on the World Wide Web at
www.store.verifone.com, provides easy access and secure
ordering for Omni 3200M accessories, as well as current
information about other VeriFo ne produc t s.

To place accessories orders by telephone, call the VeriFone
Customer Development Center at 1-800-233-0522.

Accessories you can order for the Omni 3200M, including
documentation, are listed below. When ordering, please refer to
the VeriFone Part Number in the left-hand column.

Download Cables

05651-xx MOD10-MOD10 (terminal-to-terminal)
26263-xx 02xxx MOD10-PC DB25F (terminal-to-PC)
26264-xx 02xxx MOD10-PC DE9F (terminal-to-PC)

Cables for Optional Peripherals

07041-xx MOD10-MDIN9 (for CR 600 check reader)
07042-xx MOD10-4P4C (for all VeriFone PIN pads)

Antenna Replacement Kit

19578-01 Antenna kit, including antenna and attached

rubber sleeve

Terminal Mounting Kit

07351-01 Modular stand kit for securely attaching the

34

terminal to a flat surface such as a table or
countertop, with instructions

Omni 3200M Installation Guide

Telephone Line Cord

00124-03 2.1-meter (7-foot) telephone line cord with

modular RJ11-type connectors

AC Power Pack

07096-01G Input: 120 V AC, 60 Hz, 0.6 A

Output: 22 V, ~2.0 A

DC Power Pack

07096-03 Input: 100–250 V~, 50–60 Hz, 1.2 A

Output: DC +25.5 V, 1.57 A

Thermal Printer Paper

CRM0039 High-grade thermal printer paper, 58-mm

(2.25-inch) width; single roll

CRM0039-01 High-grade thermal printer paper, 58-mm

(2.25-inch) width; 30-roll bulk package

Paper Roll Spindle

02117-03 Plastic spindle for 58-mm (2.25-inch) rolls of

thermal printer paper

Documentation

19595, Rev. B Omni 3200M Installation Guide
19783, Rev. A
19134, Rev. C

Omni 3200M Quick Installation Guide
Omni 3200/3200M Reference Manual

19135, Rev. B Omni 3200/3200M Programmer’s Guide

35

4988 Great America Parkway 10 Woodbridge Center Drive
Santa Clara, CA 95054-1200 USA Woodbridge, NJ 07095 USA
TEL: [phone] TEL: [phone]
FAX: [phone] FAX: [phone]
NET: www.verifone.hp.com NET: www.bellsouthwd.com/pos

Omni 3200M

Installation Guide

VeriFone Part Number 19595, Rev. B
© 2000 VeriFone, a division of Hewlett-Packard Company. All rights reserved.

Printed on recycled pap er.