Verifone NURIT8400SSQ User Manual

NURIT 8400

Countertop

Payment Terminal

Installation Manual

Copyright

2007 ©VeriFone, Inc.
All rights reserved. No part of the contents of this document
may be reproduced or transmitted in any form without the
written permission of VeriFone, Inc.
The information contained in this document is subject to
change without notice. Although VeriFone has attempted to
ensure the accuracy of the contents of this document, this
document may include errors or omissions. The examples are
for illustration only and may not be suited for your purpose.
This document, including without limitation, the examples is
supplied "As-Is."

Trademark Information

VeriFone, the VeriFone logo, and NURIT are registered
trademarks of VeriFone. Other brand names or trademarks
associated with VeriFone's products and services are
trademarks of VeriFone, Inc.
All other brand names and trademarks ap pearing in this manual
are the property of their respective holders.

Catalog Number

DOC108EN01-B

Print Date

October 2007

NURIT 8400

Foreword

Thank you for purchasing the NURIT 8400
Countertop Payment Terminal. You now own one of the most
advanced, versatile, secure, and convenient POS terminals
manufactured today.

This manual provides basic installation instructions. To fully
utilize the features of your NURIT 8400, and for general safety
purposes, it is recommended that you familiarize yourself with
this manual, the terminal and any peripheral equipment or
accessories.

All graphic images in this manual are for illustrative
purposes only. Different models of this terminal may
exist and may vary in appearance acco rdin g to country
of use or particular customer requirements.
Although operation of the terminal may be
application-dependent, basic installation procedures
are the same for most models.

It is recommended that you store this manual in a safe place for
future reference.

Document Conventions

Warning

Caution

Note

Failure to follow specific procedures and practices
may result in personal injury

Failure to follow specific procedures and practices
may result in damage to the NURIT device or other
equipment

Helpful hints and other important information abo ut
the use of the NURIT device

Note

Installation Manual iii

NURIT 8400

Table of Contents

Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . iii

1. Product Regulatory Information. . . . . . . . . . . . . . . .1

2. General Safety Instructions . . . . . . . . . . . . . . . . . .3

Radio Frequency Energy Emission . . . . . . . . . . . . . . . . . 4

Safety Precautions for Medical Devices . . . . . . . . . . . . . 5

Pacemakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

3. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . .6

4. Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Contents Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Selecting a Point-of-Sale Location. . . . . . . . . . . . . . . . . 8

5. General Features . . . . . . . . . . . . . . . . . . . . . . . .11

6. Removing and Replac ing the Cable

Compartment Cover . . . . . . . . . . . . . . . . . . . . . .14

7. Connecting to the Power Supply . . . . . . . . . . . . . .17

8. Connecting to a Telephone Line . . . . . . . . . . . . . .19

Telephone Outlet Types. . . . . . . . . . . . . . . . . . . . . . . .20

9. Connecting an External Telephone. . . . . . . . . . . . .21

10. Connecting to a LAN . . . . . . . . . . . . . . . . . . . . . .22

11. Connecting an External PIN Pad . . . . . . . . . . . . . . 24

12. Connecting Peripheral Devices . . . . . . . . . . . . . . .25

13. Loading Paper in the Printer . . . . . . . . . . . . . . . . .28

Removing the Paper Roll from the Print e r. . . . . . . . . . . .30

14. Installing and Removing the Keypad Privacy Shield . . 31

15. Removing and Replacing the Battery/SAM-SD/MMC

Compartment Cover . . . . . . . . . . . . . . . . . . . . . .33

16. Installing and Removing the Battery. . . . . . . . . . . .35

Battery Maintenance . . . . . . . . . . . . . . . . . . . . . . . . .36

Installation Manual v

NURIT 8400

17. Installing SIM, SAM, and SD/MMC Cards. . . . . . . . . . 38

Installing and Removing the SAM-SD/MMC Adapter . . . . . 38

SAM and SD/MMC Card Configurations . . . . . . . . . . . . . 40

Installing a SAM Card. . . . . . . . . . . . . . . . . . . . . . . . . 40

Installing an SD/MMC Card . . . . . . . . . . . . . . . . . . . . . 42

Installing a SIM card . . . . . . . . . . . . . . . . . . . . . . . . . 43

18. General Care and Maintenance . . . . . . . . . . . . . . .45

Maintenance Recommendations . . . . . . . . . . . . . . . . . 45

Cleaning the NURIT 8400 . . . . . . . . . . . . . . . . . . . . . . 45

Shipping the NURIT 8400 . . . . . . . . . . . . . . . . . . . . . . 46

Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . 46

19. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . .47

Appendix A: Using the Magnetic Stripe Card Reader .49

Appendix B: Using the Smart Card Reader . . . . . . . . 50

Installation Notes. . . . . . . . . . . . . . . . . . . . . . . .51

Contact Information . . . . . . . . . . . . . . . . . . . . . .52

vi Installation Manual

NURIT 8400

List of Figures

Figure 4-1 Secure Device Label . . . . . . . . . . . . . . . . . . . . . 7

Figure 4-2 NURIT 8400 - Box Contents. . . . . . . . . . . . . . . . . 8

Figure 5-1 NURIT 8400 - Top View . . . . . . . . . . . . . . . . . . .12

Figure 5-2 NURIT 8400 - Bottom View. . . . . . . . . . . . . . . . .13

Figure 6-1 Opening the Cover Locking Tabs . . . . . . . . . . . . .14

Figure 6-2 Lifting the Cable Compartment Cover . . . . . . . . .14

Figure 6-3 Positioning the Cable Compartment Cover . . . . . .15

Figure 6-4 Closing the Cable Compartment Cover . . . . . . . . .16

Figure 7-1 Power Supply Connection. . . . . . . . . . . . . . . . . .18

Figure 8-1 NURIT 8400 - Telephone Line Connection . . . . . . .19

Figure 9-1 External Telephone Connection . . . . . . . . . . . . .21

Figure 10-1 Typical Ethernet/RS-485 LAN Connection . . . . . . .22

Figure 11-1 PIN Pad Connection . . . . . . . . . . . . . . . . . . . . .24

Figure 12-1 Peripheral Device Connection. . . . . . . . . . . . . . .26

Figure 12-2 Typical Connection to an ECR. . . . . . . . . . . . . . .27

Figure 12-3 Typical USB Connection to a PC-POS . . . . . . . . . .27

Figure 13-1 Opening the Paper Compartment . . . . . . . . . . . .28

Figure 13-2 Unrolling the Paper Roll . . . . . . . . . . . . . . . . . .28

Figure 13-3 Inserting a Paper Roll . . . . . . . . . . . . . . . . . . . .29

Figure 13-4 Closing the Paper Compartment . . . . . . . . . . . . .29

Figure 13-5 Removing the Paper Roll . . . . . . . . . . . . . . . . . .30

Figure 14-1 Installing the Keypad Privacy Shield. . . . . . . . . . .31

Figure 15-1 Removing the battery/SAM-SD/MMC

Figure 15-2 Replacing the battery/SAM-SD/MMC

Figure 16-1 Installing the Battery . . . . . . . . . . . . . . . . . . . .35

Figure 17-1 Installing the SAM-SD/MMC Adapter. . . . . . . . . . .39

Figure 17-2 SAM and SD/MMC Cards Configurations. . . . . . . . .40

Figure 17-3 SAM Cardholder Locking-Clasp . . . . . . . . . . . . . .41

Figure 17-4 SAM Card Installation . . . . . . . . . . . . . . . . . . . .41

Figure 17-5 SD/MMC Card. . . . . . . . . . . . . . . . . . . . . . . . . .42

Figure 17-6 Lifting the SIM Card Cover . . . . . . . . . . . . . . . . .43

Figure A-1 Using the Magnetic Stripe Car d Read er. . . . . . . . .49

Figure B-1 Using the Smart Card Reader . . . . . . . . . . . . . . .50

Compartment Cover . . . . . . . . . . . . . . . . . . . . .33

Compartment Cover . . . . . . . . . . . . . . . . . . . . .34

Installation Manual vii

NURIT 8400

1. Product Regulatory Information

Changes or modifications to this device that are not
expressly approved by the party responsible for
compliance could void the user's authority to operate
the equipment.

FCC Compliance Statement

Manufacturer: VeriFone, Inc.
Model: NURIT 8400

FCC Part 15 Requirements

This equipment has been tested and found to comply with the
limits for Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
installed and operated in a commercial environment.
This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation.
Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be
required to correct the interference at his/her own expense.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the
receiver.

• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.

• Consult your representative or an experienced technician
for help.

Connection of peripherals to this unit requires the use of
grounded, shielded cables to ensure compliance with the
Class B limits.

Caution

Installation Manual 1

NURIT 8400

In Canada

This digital apparatus does not exceed the Class B limits for
radio noise emissions from digital apparatuses set forth in the
Radio Interference Regulations of the Canadian Department of
Communications.
Cet appareil digital n'émet pas de bruits radioélectriques
dépassant les limites applicab les aux appareils de la Classe B,
déterminée par la Réglementation d'Interférence Radio du
Ministère Canadien des Communications.

EU Directives Compliance Statement

This product complies with the requirements of applicable
European Union Council Directives.

Note

Disposal of this product or of any of its components
must be performed in full compliance with all EU
and/or local directives and regulations. For more
information, contact your local VeriFone
representative or authorized VeriFone service
provider.

2 Installation Manual

NURIT 8400

2. General Safety Instructions

These safety instructions are based on those provided
by Underwriters Laboratories (UL) Inc. U.S.A.

When using the NURIT 8400 or any associated device, the
following basic safety precautions should alway s b e obs erved to
reduce the risk of fire, electric shock, or personal injury:

• Read and make sure you understand all instructions.

• Follow all warnings and instructions marked on the device

and in this manual.

• Before cleaning, turn off the PC, ECR, or other device to
which the NURIT 8400 is connected and disconnect it from
electrical power.

• Do not use liquid or aerosol cleaners. Use a damp cloth for
cleaning and/or a soft brush.

• Never spill any liquid on the device.

• Place the device in a stable position on a solid surface.

Serious damage may result if the device falls.

• Do not cover slots and openings of the device. They m ay be
provided for ventilation and protection against overheating.
Never place the device near radiators, or in a place where
proper ventilation is not provided.

• Do not place objects on the interconnection cables. Install
the device where no one can step on the cables.

• Never push objects into the device through slots (other than
those specifically intended for the SAM, SIM, SD/MMC,
magnetic stripe, or smart cards.

• To reduce the risk of electric shock, do not disassemble any
of the equipment or accessories referred to in this manual.
If required, take the equipment to a qualified service
representative. Incorrect reassembly or opening or
removing covers may expose you to dangerous voltages or
other risks.

Note

Installation Manual 3

NURIT 8400

Warning

• Do not use your NURIT 8400 in an area of

potential explosive atmosphere, such as fuel or
chemical storage or transfer facilities, or in any
area where you would be advised to turn off a
vehicle's engine.

• Do not use the NURIT 8400 in a known blasting

area.

Radio Frequency Energy Emission

Your NURIT 8400 may contain a transmitter and receiver that
emit radio frequency (RF) energy. The actual frequency range
used by the NURIT 8400 is radio-modem dependent according
to the specific model. Digital modulation techniques are used.

During radio communication, the local radio system handling
the actual communication controls the actual power
transmission output level. This output level may typically vary
(relative to the distance between the user location and the cell
transmission sites).

RF energy may affect some electronic systems. Consult the
specific device manufacturer (or airline crew for possible
airborne operation) regarding permission to use this device
while airborne and associated problems. It is currently known
that all radio-type devices are prohibited while airborne.

• When used properly, the design of this handheld wireless

terminal complies with U.S., Canadian, European, and other
standards for protection from public exposure to RF
magnetic signals.

• This device has been tested and meets RF exposure

guidelines for hand held operation pursuant to FCC OET
Bulletin 65 Syoolement C ed. 01-01, IEEE 1528/D1.2 (2003)
and Industry Canada RSS-102 (1999).

The NURIT 8400 must be located at least 20 cm
(7.9 in) from all persons, and must not be co-located or
operated in conjunction with any other antenna or
transmitter.

Warning

4 Installation Manual

NURIT 8400

Safety Precautions for Medical Devices

For persons using a pacemaker or other medical device, please
read the following important safety notes:

• Though most electronic equipment and critical medical
devices are shielded against radio-frequency signals, it is
important to realize the possibilities of potential
interference and to know the standard precautions that
may be taken.

• Consult the manufacturer of your medical device to
determine its level of shielding. Depending on the proximity
to certain equipment, you may be asked not to use your
NURIT terminal or one of its accessories.

Pacemakers

Industry standards recommend a minimum separation of 15 cm
(6 in) between a wireless phone-type device and a pacemaker to
prevent any potential problems.

Individuals using a pacemaker should:

• Always keep the NURIT 8400 terminal more than 15 cm
(6 in) from the pacemaker when using the unit for cellular
wireless communication or when performing an online
transaction.

• Turn off the NURIT 8400 terminal immediately and
disconnect if from the power supply if you suspect any
problem of interference.

Installation Manual 5

NURIT 8400

3. Specifications

Specification Details

• Terminal 9 V at 4 A

• AC/DC Adapter (Safety Approved)

Input: 90-264 and 300 VAC

Power

Dimensions

Weight

(approximate)

Environmental

Requirements

Modem

Communication

Rate

Specifications are subject to change without notice
due to changes to the device and its components.
The above specifications may differ between models of
the NURIT 8400.

Output: 9 VDC at 4 A

3.3 V switching regulator

• The AC/DC Adapter must be approved by
the relevant authorities in the country
where the equipment is sold.

• Height: 80.7 mm (3.2 in)
Including the keypad privacy shield

• Width: 109.9 mm (4.3 in)

• Depth: 232.5 mm (9.2 in)

• POS terminal: 600 g (21.16 oz)

• Shipping weight may vary according to

optional accessories, documentation, and
packaging

• Operating temperature:
0° C to +50° C (+32° F to +122° F)

• Storage temperature:

-20° C to +60° C (-4° F to +140° F)

• Relative humidity:
5%-95% non-condensing

Choice of three speeds:

• 14.4 Kbps

• 56 Kbps

• 56 Kbps and V.92

Note: Modem speed is model-dependent

Note

6 Installation Manual

NURIT 8400

4. Initial Setup

The box of a secure NURIT device should be sealed
with a Secure Device label. If the Secure Device label
on the box was damaged or missing, this could be an
indication of device tampering and may affect the
validity of the warranty for the device. Notify your
VeriFone service provider.

Figure 4-1 Secure Device Label

The size, appearance and precise wording of the
Secure Device label may vary according to the
particular service provider of the device.

• Carefully inspect the contents of the box for any

damaged or missing components. Do not use a
NURIT device that shows any signs of damage.

• VeriFone has taken all measures to provide you

with a complete device. If shipping damage is
evident, file a claim with the shipping company.
Notify your VeriFone service provider concerning
this damage, and if any components are missing.

Caution

Note

Caution

Installation Manual 7

NURIT 8400

Contents Checklist

4

1

5

2

6

3

7

Figure 4-2 NURIT 8400 - Box Contents

1 NURIT 8400 2 Keypad privacy shield
3 AC-DC power adapter 4 Battery (model-dependent)

SAM-SD/MMC Adapter

5

(model-dependent)

7 Paper roll

• Box contents may vary according to the specific

model.

• Some or all of the accessories contained in the box

may already be installed in the terminal.

• The contents of the documentation pack may vary

according to customer requirements.

Selecting a Point-of-Sale Location

The NURIT 8400 is designed to be operated in the following
locations:

• Indoors, using the AC/DC Power Adapter.

• Outdoors, powered only by a VeriFone-supplied or appr ov ed

battery.

6 Documentation pack

Note

8 Installation Manual

NURIT 8400

Warning

Do not locate the POS terminal where it can exposed
to the following:

• Devices that radiate excessive electrical noise or

voltage fluctuations, such as air conditioners, fans,
electric motors, neon signs, or high-frequency
security devices.

• Water containers, such as a sink, a laundry tub or

a pool.

• Areas of excessive moisture, heat, oil, dust or

debris.

• Direct sunlight or objects that radiate heat.

• Metal partitions or such obstructions that may

disrupt radio transmission or reception if your
terminal is used as a wireless device.

Caution

The NURIT 8400 should not be powered or charged
outdoors using its AC/DC adapter.

• When not operated from its hand-held position, place the

NURIT 8400 on a flat table or countertop close to a power
outlet and any peripherals.

• Maintain good ventilation around the terminal. Provide for

at least 22 cm (8.5 in) of clear space around the terminal in
its fixed operating location.

• Do not cover the terminal.

Caution

Some NURIT 8400 may have an optional internal radio
installed. If you are operating a terminal with this
feature, do not operate on a metal plate or near
metallic objects.

Note

Before using the NURIT 8400, remove the transparent
plastic membrane that covers the LCD screen.

Installation Manual 9

NURIT 8400

Note

To ensure compliance of the NURIT 8400 as a secure
PIN entry device:

• The customer should be able to obstruct visual

observation of the PIN entry with his/her body and
hand.

• The cardholder must be clearly instructed to

obstruct visual observation of the PIN entry with

his/her body and hand.
Failure to comply with these conditions may render
the terminal non-compliant with ISO 9564 for PIN
protection and may violate card association
requirements for PIN entry devices.
For more information, contact your local VeriFone
representative or service provider.

Caution

• A keypad privacy shield is preinstalled on all

models of the NURIT 8400. Do not attempt to

tamper or remove the privacy shield. Tampering

with the privacy shield may damage the device

and make it inoperable.

• If for any reason, the keypad privacy shield needs

to be replaced, contact a VeriFone service

representative.

Note

Do not use a NURIT 8400 that shows any sign of
damage.

10 Installation Manual