VeriFone NURIT 8400 User Manual
NURIT 8400
Installation Guide
VeriFone Part Number DOC108EN04-A, Revision A
NURIT 8400 Installation Guide
© 2009 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, VeriCentre, Verix, and NURIT are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number DOC108EN04-A, Revision A
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Overview NURIT 8400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 2
Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Examining NURIT 8400 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Terminal Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Terminal Bottom Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Opening and Closing Compartment Covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installing SAM and SD Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connecting and Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . 20
Battery Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Powering On and Off the Terminal With a Battery Pack. . . . . . . . . . . . . . . . 22
Using the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Loading Paper into the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Removing the Paper Roll From the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . 24
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Connecting Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Telephone Line Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
External Telephone Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Ethernet Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
External PIN Pad Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
RS232 Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the Magnetic Stripe Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using the Keypad Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
CHAPTER 3
Specifications Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
NURIT 8400 INSTALLATION GUIDE 3
CONTEN TS
Physical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Environmental, Regulatory, and Performance Specifications . . . . . . . . . . . . . . 36
Temperature and Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
CHAPTER 4
Maintenance and
Cleaning the NURIT 8400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Cleaning
CHAPTER 5
Troubleshooting
Guidelines
Terminal Has No Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Transactions Cannot be Completed Successfully . . . . . . . . . . . . . . . . . . . . . . . 40
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Magnetic Stripe Card Reader Does Not Function Properly . . . . . . . . . . . . . . . . 40
Smart Card Reader Does Not Function Properly. . . . . . . . . . . . . . . . . . . . . . . . 40
The Keypad Does Not Respond. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
An Incorrect Response or Data Is Obtained. . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
“Tampered Device” Displayed On Screen and Keypad Inoperable . . . . . . . . . . 41
CHAPTER 6
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
4 NURIT 8400 INSTALLATION GUIDE
PREFACE
Use this guide as the primary source of information for setting up and installing the
NURIT 8400.
Audience
Organization
Related
Documentation
This guide provides a simple description of the NURIT 8400’s features as well as
basic information for the device’s installation and configuration.
This guide is organized as follows:
Chapter 1, Overview. Provides an overview of the NURIT 8400.
Chapter 2, Setup. Explains the setup and installation of NURIT 8400, selecting its
location, and establishing connections with other devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
NURIT 8400.
Chapter 4, Maintenance and Cleaning. Explains maintenance of the NURIT 8400.
Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines for
problem related to the NURIT 8400’s installation and configuration.
Chapter 6, Service and Support. Provides information for contacting your local
VeriFone service provider and on how to order accessories or documents from
VeriFone.
To learn more about NURIT 8400, refer to the following set of documents:
NURIT 8400 Quick Installation Guide
VPN DOC108EN02-A
Guide
Conventions
NURIT 8400 Certifications and Regulations VPN DOC108EN03-A
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross references.
Italics Italic typeface indicates book
titles or emphasis.
The pencil icon is used to
NOTE
highlight important information.
See Guide Conventions.
You must not use this unit
underwater.
Box contents, including
interconnection cable types, may
vary according to specific model.
NURIT 8400 INSTALLATION GUIDE 5
PREFACE
Guide Conventions
Table 1 Document Conventions
Convention Meaning Example
Acronym Definitions
CAUTION
WARNING
The caution symbol indicates
hardware or software failure, or
loss of data.
The lighting symbol is used as a
warning when bodily injury might
occur.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
Due to risk of shock do not use
the terminal near water.
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
DC Direct Current
ECR Electronic Cash Register
FCC Federal Communications Commission
LED Light Emitting Diode
LCD Liquid Crystal Display
MRA Merchandise Return Authorization
MSAM Micromodule-size Security Access Module
MSR Magnetic Stripe Reader
OS Operating System
PC Personal Computer
PIN Personal Identification Number
POS Point-of-Sale
RAM Random Access Memory
REN Ringer Equivalence Number
RF Radio Frequency
RJ11 Registered Jack 11
RJ45 Registered Jack 45
RS232 Recommended Standard 232
SAM Security Access Module
SDIO Secure Digital Input/Output
SC Smart Card (Integrated Chip Card)
SD Card Secure Digital Card
USOC Universal Service Ordering Code
VPN VeriFone Part Number
6 NURIT 8400 INSTALLATION GUIDE
Overview
CHAPTER 1
This chapter provides a brief description of the NURIT 8400.
NURIT 8400
Features at a
Glance
The NURIT 8400 Countertop Payment Terminal is one of the most advanced,
versatile, secure, and convenient POS terminals manufactured today.
Figure 1 The NURIT 8400 Terminal
The following is a list of features of the NURIT 8400:
Table 3 NURIT 8400 Features
Feature Description
LCD Display
• Graphical LCD display
• White LED backlight
Keypad
Smart Card Reader
Magnetic Stripe
Card Reader
SAM-SD Cards
Compartment
• 128 x 64 pixels, 63 x 35 mm
• 20 keys comprised of:
• 10-key telephone-style keypad
• 10 function and special keys
• Integrated, front-entry, EMV-compliant smart card
reader
• Integrated, bi-directional magnetic stripe card reader
• Compartment for up to four SAM cards
• OR, compartment for up to two SAM cards and o ne SD
card
Note: Configuration is model-dependent.
NURIT 8400 INSTALLATION GUIDE 7
OVERVIEW
Features at a Glance
Table 3 NURIT 8400 Features
Feature Description
Thermal Printer
Terminal Interface
Connector
Modem
Power
• Integrated printer uses thermal paper
• Easy-load mechanism
• Barrel power (POWER) connector
• Two RS232 ports (COM), with RJ45 connectors*
• Two RJ11 connectors, for telephone (LINE) and
external telephone (
PHONE) connections*
• PIN pad (PIN PAD) port, with an RJ11 connector*
• Ethernet LAN (ETH) port, with an RJ45 connector*
*Note: Configuration is model-dependent.
• Choice of three speeds (model dependent):
• 14.4 Kbps
• 33.6 Kbps
• 56 Kbps and V.92
• Terminal 9 V at 4 A
• AC/DC adapter (safety approved)
Operating System
Input: 100-240 VAC
Output: 9VDC at 4A
• Ported NURIT for maximum application portability
8 NURIT 8400 INSTALLATION GUIDE
Setup
CHAPTER 2
This chapter describes the setup procedure for NURIT 8400, in the following
sections:
• Selecting Location
• Unpacking Shipping Carton
• Examining NURIT 8400 Features
• Opening and Closing Compartment Covers
• Installing SAM and SD Cards
• Connecting the Battery Pack
• Using the Printer
• Power Supply
• Connecting Cables
Selecting
Location
Ease of Use
• Using the Magnetic Stripe Card Reader
• Using the Smart Card Reader
• Using the Keypad Privacy Shield
Use the following guidelines to select a location for the NURIT 8400.
• Select a location convenient for both merchant and cardholder.
• Select a flat support surface, such as a countertop or table. Serious damage
may result if device falls.
• Select a location near a power outlet and the terminal, ECR, or computer
connected to the NURIT 8400. For safety, do not place objects on the cables
or cords, or string across a walkway.
• If the NURIT 8400 is to be connected to a telephone line, place it close
enough to the telephone outlet to allow connection.
NURIT 8400 INSTALLATION GUIDE 9
SETUP
Selecting Location
Environmental
Factors
CAUTION
• Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Do not use the NURIT 8400 in a known blasting area.
• Do not use the NURIT 8400 in an area of potential explosive atmosphere,
such as fuel or chemical storage or transfer facilities, or in any area where you
would be advised to turn off a vehicle’s engine.
• Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
• Do not use the NURIT 8400 outdoors.
• Do not cover slots and openings of the device. They may be provided for
ventilation and protection against overheating. Never place the device near
radiators, or in a place where proper ventilation is not provided.
• Do not cover the terminal.
• Maintain at least 22 cm (8.5 in) of clear space around the terminal in its fixed
operating location, in order to assure good ventilation.
The NURIT 8400 is not waterproof or dustproof, and is intended for indoor use
only. Any damage to the unit from exposure to rain or dust can void any warranty.
CAUTION
WARNING
A keypad privacy shield is pre-installed on all models of the NURIT 8400. F ailing
to install or removing the keypad privacy shield, or failing to instruct the
cardholder to obstruct visual observation of the PIN entry with his/her body and
hand, may render the terminal non-compliant with ISO 9564 for PIN protection
and may violate card association requirements for PIN entry devices.
If for any reason, the keypad privacy shield needs to be replaced, contact a
VeriFone service representative.
For persons using a pacemaker or other medical device, please read the
following important safety notes:
Though most electronic equipment and critical medical devices are shielded
against radio-frequency signals, it is important to realize the possibilities of
potential interference and to know the standard precautions that may be ta ken.
Consult the manufacturer of your medical device to determine its level of
shielding.
10 NURIT 8400 INSTALLATION GUIDE
SETUP
Selecting Location
NOTE
Electrical
Considerations
When the NURIT 8400 terminal is used as a secure PIN entry device:
• The customer should be able to obstruct visual observation of the PIN
entry with his/her body and hand.
• The cardholder must be clearly instructed to obstruct visual observat ion of
the PIN entry with his/her body and hand.
Failure to comply with these conditions may render the terminal non-compliant
with ISO 9564 for PIN protection and may violate card association requirements
for PIN entry devices.
• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
• Do not use the NURIT 8400 near water or in moist conditions.
• Never spill any liquid on the device.
• Never push objects into the device through slots (other than those spe cifically
intended for the magnetic stripe, smart cards, SAM cards, or cable ports).
WARNING
• To reduce the risk of shock, do not disassemble any of the equipment or
accessories referred to in this manual. If required, take the equipment to a
qualified service representative. Incorrect reassembly or opening or removing
covers may expose you to dangerous voltages or other risks.
Due to risk of shock or damage, do not use the NURIT 8400 near water,
including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or
near a swimming pool.
NURIT 8400 I
NSTALLATION GUIDE 11
SETUP
Unpacking Shipping Carton
Unpacking
Shipping Carton
To unpack the
shipping carton
Open the shipping carton and carefully inspect its conten ts for possible t ampering
or shipping damage. The NURIT 8400 is a secure product and any tampering can
cause it to cease to function or to operate in an unsecured manner.
1 Remove and inspect the contents of the shipping carton. The NURIT 8400
carton includes the following components:
• NURIT 8400 terminal
• Power pack
• Power cord
• Documentation
• Ethernet cable (model dependent)
• Telephone line cable (model dependent)
• Thermal paper
• Battery pack (model dependent)
• Keypad privacy shield (pre-installed)
2 Remove all plastic wrapping from the components.
WARNING
NOTE
3 Remove the clear protective film from the LCD screen.
4 Save the shipping carton and packing material for future repackin g or moving
of the device.
Do not use a unit that has been tampered or damaged.
The NURIT 8400 comes equipped with tamper-evident labels. If a label or
component appears damaged, please notify the shipping company and your
VeriFone service provider immediately.
The package contents, including interconnection cable types, may vary
according to the specific model.
Some or all of the accessories contained in the box may already be installed in
the terminal.
12 NURIT 8400 INSTALLATION GUIDE
SETUP
R
Examining NURIT 8400 Features
Examining
NURIT 8400
Features
Before you continue with the installation process, familiarize yourself with the
NURIT 8400 features:
PAPER COVER
LCD SCREEN
MAGNETIC STRIPE CARD SLOT
KEYPAD
KEYPAD PRIVACY SHIELD
SMART CARD SLOT
Figure 2 NURIT 8400 Terminal Features (Front Panel)
BATTERY PACK/CARD
COMPARTMENT COVER
RECESS
MODEL/SERIAL NUMBER AND
COMPLIANCE LABEL
CABLE COMPARTMENT COVE
INTERCONNECTION
CABLE GUIDE
Figure 3 NURIT 8400 Terminal Features (Bottom Panel)
NURIT 8400 I
NSTALLATION GUIDE 13
SETUP
Examining NURIT 8400 Features
Terminal Front
Panel
Terminal Bottom
Panel
The front panel of the NURIT 8400 terminal (see Figure 2) includes the following
features:
• A terminal display, backlit LCD screen.
• A 20-key, telephone-style keypad.
• A keypad privacy shield.
• A magnetic card reader, built into the top of the terminal. Bi-directional
swiping capabilities. Swipe the card with the magnetic stripe down and left,
towards the terminal and the keypad. For further directions, see Using the
Magnetic Stripe Card Reader.
• A smart card reader, built into the front of the terminal. For further dire ctio ns,
see Using the Smart Card Reader.
• A thermal printer.
The bottom panel of the NURIT 8400 terminal (see Figure 3) includes the
following features:
• An interconnection port panel, with a removable interconnection cable cover.
The interconnection port panel includes the following optional ports (model
dependent):
• A Power Socket where the power cable is plugged. For directions on
connecting the terminal to an electrical outlet, see Power Supply.
• A Telephone Line Port (model dependent). For directions on connecting
to the
LINE port, see Telephone Line Connection.
• An External Telephone Port (model dependent). For directions on
connecting to the
PHONE port, see External Telephone Connection.
• Two RS232 Ports (model dependent). For directions on connecting to the
/COM2 ports, see RS232 Connection.
COM1
• A PIN Pad Port. For directions on connecting to the PIN PAD port, see
External PIN Pad Connection.
For directions on how to install and remove the cable compartment cover, see
Opening and Closing Compartment Covers.
For directions on how to connect and remove cables, see Connecting Cables.
• A battery pack/card compartment with removable cover. The card
compartment is where the optional SAM (security access module) and SD
(secure digital) cards are installed (configuration is model dependent).
For directions on installing and removing the battery pack/card compartment
cover, see Opening and Closing Compartment Covers.
14 NURIT 8400 INSTALLATION GUIDE
For directions on installing and removing the battery pack, see Connecting the
Battery Pack.
Opening and Closing Compartment Covers
For directions on installing and removing the SAM and SD cards, see
Installing SAM and SD Cards.
SETUP
NOTE
Opening and
Closing
Compartment
Covers
NOTE
To remove the battery
pack/card
compartment cover
VeriFone ships variants of the NURIT 8400 terminal for different markets. Your
terminal may have a different configuration. The following devices may or may
not be present: a smart card reader, up to four SAM cardholders, an SD
cardholder, or a battery pack. However, the basic processes described in this
guide remain the same, regardless of terminal configuration.
To access the cable compartment and the battery pack/card compartment, you
have to remove their cover.
Battery packs, and SAM and SD card configurations are model dependent.
1 Place the NURIT 8400 face down on a soft, smooth surface, so as not to
damage the LCD screen.
2 Release the battery pack/card compartment cover by pressing and lifting its
locking tab.
To close the battery
pack/card
compartment cover
3 Lift the cover and detach it from the terminal.
Figure 4 Removing the Battery Pack/Card Compartment Cover
1 Place the NURIT 8400 face down on a soft, smooth surface, so as not to
damage the LCD screen.
Figure 5 Closing the Battery Pack/Card Compartment Cover
NURIT 8400 I
NSTALLATION GUIDE 15
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