VeriFone NURIT 8020 Quick Reference Manual

Quick Reference Guide Nurit Wireless v1.0 | 10.09

Nurit 8020 Wireless Retail Manual Close – NPS/TPS Network

POWER ON / POWER OFF

1. Power On: Press [ON/OFF] key

2. Power Off: Press [FUNC] and [ON/OFF] key at the same time

CREDIT SALE (SWIPE)

1. At the idle prompt, swipe card

2. If prompted to choose CREDIT/DEBIT, press [MENU/ESC] for CREDIT

3. Key in amount, press [ENTER]

4. CONNECTING… RECEIVING… APPROVAL (on screen)

5. TEAR SLIP PRESS ANY KEY (on screen): Tear slip and have customer sign

receipt, press any key for customer receipt

CREDIT SALE (MANUAL)

1. At the idle prompt, key in account #, press [ENTER]

2. Key in expiration date (MMYY), press [ENTER]

3. Key in amount, press [ENTER]

CARD PRESENT

1. Press [ENTER] if CARD IS PRESENT

2. Enter CVV2,CVC2 code, press [ENTER]

3. Billing address (street # only), press [ENTER]

4. Billing zip code, press [ENTER]

5. CONNECTING… RECEIVING… APPROVAL (on screen)

6. TEAR SLIP PRESS ANY KEY (on screen): Tear slip and have customer

sign receipt, press any key for customer receipt

CARD NOT PRESENT

1. Press [MENU/ESC] if CARD NOT PRESENT

2. Enter CVV2,CVC2 code, press [ENTER]

3. Billing address (street # only), press [ENTER]

4. Billing zip code, press [ENTER]

5. CONNECTING… RECEIVING… APPROVAL (on screen)

6. TEAR SLIP PRESS ANY KEY (on screen): Tear slip and have customer

sign receipt, press any key for customer receipt

DEBIT SALE (CARD MUST BE PRESENT, SW I PE ONLY)

1. At the idle prompt, swipe card, press [ENTER] for DEBIT

2. Key in the amount, press [ENTER]

3. Key pin number, press [ENTER]

4. CONNECTING… RECEIVING… APPROVAL (on screen)

5. TEAR SLIP PRESS ANY KEY (on screen): Tear slip and have customer sign

receipt, press any key for customer receipt

FORCED SALE (PRIOR AUTHORIZATION REQUIRED)

1. At the idle prompt, press the [▲] ONCE

2. Swipe the credit card, or manually key in the account #, press [ENTER]

3. If card keyed in, key expiration date, press [ENTER]

4. Key in amount, press [ENTER]

5. Enter authorization number obtained through voice auth or authorization

only, press [ENTER]

6. Enter reference # on auth only receipt, press [ENTER], or press

[ENTER] to bypass if no reference number

7. Enter date of original auth, e.g. 0131 (Jan 31), press [ENTER]

8. CONNECTING… RECEIVING… APPROVAL (on screen)

9. TEAR SLIP PRESS ANY KEY (on screen): Tear slip and have customer sign

receipt, press any key for customer receipt

VOID SALE

1. At the idle prompt, press the [▼] 3 TIMES

2. Swipe the credit card, or manually key in the account #, press [ENTER]

3. If card keyed in, key expiration date, press [ENTER]

4. Enter amount of void, press [ENTER]

5. Enter Auth code if asked

6. CONNECTING… RECEIVING… APPROVAL (on screen)

7. TEAR SLIP PRESS ANY KEY (on screen): Tear slip and have customer sign

receipt, press any key for customer receipt

RETURN

1. At the idle prompt, press the [▲] 3 TIMES

2. Swipe the credit card, or manually key in the account #, press [ENTER]

3. If card keyed in, key expiration date, press [ENTER]

4. Enter amount of return, press [ENTER]

5. CONNECTING… RECEIVING… APPROVAL (on screen)

6. TEAR SLIP PRESS ANY KEY (on screen): Tear slip and have customer sign

receipt, press any key for customer receipt

ALTERNATE OPTION TO VOID SALE;

1. At the idle prompt press [FUNC] & [4] at the same time

2. Enter Password (MMDDYYYY), press [ENTER]

3. TRANSACTION #? (on screen): Key in the transaction receipt number you

wish to void, press [ENTER]

4. Transaction # shows with the amount of the sale. If this is the correct

sale, press [ENTER]

5. CONNECTING… RECEIVING… APPROVAL (on screen)

6. TEAR SLIP PRESS ANY KEY (on screen): Tear slip and have customer

sign receipt, press any key for customer receipt

RETURN

1. At the idle prompt, press the [▲] 3 TIMES

2. Swipe the credit card, or manually key in the account #, press [ENTER]

3. If card keyed in, key expiration date, press [ENTER]

4. Enter amount of return, press [ENTER]

5. Transaction is processed off-line. Approval will be done at settlement.

6. TEAR SLIP PRESS ANY KEY (on screen): Tear slip and have customer sign

receipt, press any key for customer receipt

COUNTER TIP FUNCTION

1. At the idle prompt, press [FUNC], then [5]

2. TIP RECEIPT AMOUNT…0.00 (on screen): Type in the amount of the sale,

press [ENTER]

3. A dummy receipt prints out. Tear off and hand receipt to customer to fill

out the tip and total. After receipt is filled out, customer hands back to you with their card.

4. See CREDIT SALE (swipe) to process transaction

STORE AND FORWARD ON

1. At the idle prompt, press [FUNC] & [3] at the same time.

2. ENTER PASSWORD (on screen): Enter password (MMDDYYYY) format

3. STORE & FORWARD (on screen): Press [2]

4. MODE SELECT (on screen): Press [2]

5. LIMIT PER CARD? ACCEPT? (on screen): Press [ENTER] for YES

6. Press [MENU/ESC], terminal will ask for MAX amount, press

[MENU/ESC] again, terminal will ask for MAX total amount, press [MENU/ESC] once more

7. OFFLINE ANYWAY? ACCEPT? (on screen): Press [ENTER] for YES

8. Press [ENTER], terminal will print an offline warning and then go back to

the STORE & FORWARD screen, press [MENU/ESC] to return to the idle prompt.

9. ALL TRANSACTIONS RUN IN THE SNF MODE MUST BE SETTLED

WITHIN 24 HOURS OF THE TIME OF SALE. (see REPORTS & SETTLEMENT)

REPORTS

Current Report:

1. At the idle prompt, press [FUNC] key

2. Press [1], enter password (MMDDYYYY format), press [ENTER]

3. To get to the following reports, you must do the following: at the idle

prompt, press [MENU/ESC]. Press [1] and enter password (MMDDYYYY format), press [ENTER]

History Report:

1. Press [3], key in the date for the beginning of the report. Then key in the

end date for the last day you want or press [ENTER] to accept the default date.

2. Choose the report type you want: [1] = TOTAL [2] = PER BATCH

BATCH SETTLEMENT-MUST BE DONE EVERYDAY

1. At the idle prompt, press [FUNC] key

2. FUNCTION MENU (on screen): Press the [2] key

3. CHOOSE HOST (on screen): Press the [2] key

4. CHOOSE OPTION (on screen): Press the [1] key to close batch

5. Terminal will dial out and settle the batch. Once finished,

a batch report will print out.

SNF BATCH SETTLEMENT-MUST BE DONE EVERYDAY

***Make sure a phone line is plugged into the port labeled line on the back of the terminal before starting this feature.***

1. At the idle prompt, press [FUNC] key

2. FUNCTION MENU (on screen): Press [2]

3. UPLOAD OFFLINE? (on screen): If there are transactions in the SNF Mode

4. Press [ENTER], the terminal will dial out to authorize the transactions

5. CHOOSE OPTION (on screen): Press the [1] to CLOSE BATCH

6. Terminal will dial out and settle the batch. Once finished, a batch report

will print out.

Value-Added Services

GIFT CARDS

At the idle prompt, press [FUNC] & [3] at the same time for GIFT CARD MODE or press [PAYMT] until you see

“GIFT CARD” (on screen): To begin

any of the following transactions:

SALE

Swipe Card, press [1] for GIFT CARD, press [1] for SALE, key amount, and press [ENTER]

ACTIVATE

Swipe Card, press [1] for GIFT CARD, press [2] for ACTIVATE, key in amount, and press [ENTER]

ADD VALUE

Swipe Card, press [1] for GIFT CARD, press [3] for ADD VALUE, key in amount, and press [ENTER]

BALANCE INQUIRY

Swipe Card, press [1] for GIFT CARD, press [5] for BALANCE INQUIRY

DEACTIVATE WITH BALANCE REFUND

Swipe Card, press [1], [6], [1], key in amount of refund, press [ENTER] DEACTIVATE WITHOUT BALANCE REFUND:

Swipe Card, press [1], [6], [2]

REISSUE:

Swipe a New Card, press [1], [7], key in the old card #, press [ENTER]

VOID TRANSACTION:

Swipe Card, press [1], [4], key in amount [ENTER], from the menu, select type of transaction to void, key in authorization code from original transaction, and press [ENTER]

LOYALTY CARDS

REDEEM:

Swipe Card, press [2], key in number of points that the customer is redeeming, and press [ENTER]

ACTIVATE:

Press [RETURN], swipe card, press [2], [1], key in number of LOYALTY POINTS, and press [ENTER]

ADD POINTS:

Press [RETURN], swipe card, press [2], [2], key in number of points to add, and press [ENTER]

BALANCE INQUIRY:

Press [VERIFY], swipe card, and press [2]

DEACTIVATE:

Press [FORCED], swipe card, press [2]

REISSUE:

Press [RETURN], swipe card, press [2], key in number of loyalty points, and press [ENTER]

VOID TRANSACTION:

Swipe Card, press [2], [4], key in number of points to VOID, press [ENTER], from the menu, select the type of transaction to void, key in Authorization Code from original transaction, press [ENTER]

CVV2 / CVC2 & AVS PROMPTS

CVV2/CVC2/CID Response Codes

Match

No Match

Not Processed

Should have been present (CVV2/CVC2/CID was on the card, but the merchant indicated that it was not)

Unable to process request (Issuer not certified for CVV2/CVC2/CID)

AVS Response Codes For All Cards

Address & Zip Code match

Address matches, Zip Code does not

AVS not supported at this time

Unable to perform AVS because either address info is unavailable or Issuer does not support AVS

Zip Code matches, Address does not

Neither Zip Code nor Address match

AVS Response Codes - MASTERCARD

System unable to process

For U.S. Addresses, 9 digit Zip Code matches, Address

does not. For address outside of U.S. the Zip Code

matches, Address does not

Exact, all digits match, 9 digit Zip Code

AVS Response Codes - VISA

Issuer’s authorization system is unavailable (Domestic Only)

Address matches, Zip Code not verified

Zip Code matches, Address not verified

Address & Zip Code not verified due to incompatible formats

Address & Zip Code match (International Only)

G&I

Address not verified (International Only)

Address & Zip Code match (International Only)

AVS Response Codes - DISCOVER

No data from Issuer/Authorization system

Address and 9 digit Zip Code match

9 digit Zip Code matches, but address does not

AVS Response Codes – AMERICAN EXPRESS

System unable to process

24 Hour Technical Support

877.564.5656 Option 1

www.GetNationwide.com

VeriFone NURIT 8020 Quick Reference Manual

Specifications and Main Features

Frequently Asked Questions

User Manual