Verifone MX925CTLS User Manual

DRAFT

MX 900 Series

Inst all at ion Guide

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DRAFT

MX 900 Series Installation Guide

Part Number SPC132-022-01-A, Revision A

March 1, 2012

Ve r iFon e®, Inc.

2099 Gat eway Place
Suit e 600
San Jose, CA 95110
Telephone: [phone]
ht t p:/ / ww w.verif one.com

Pri nt ed in the Unit ed St at es of Ameri ca.

© 2012 by VeriFone, Inc.

No part of t his publicat ion covered by t he copyri ght s herei n may be reproduced or copied i n
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t aping, or informat ion st orage and ret r ieval systems — w ithout wri t t en permission of t he
publisher.

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wit hout not ice. The inf ormat ion cont ai ned herei n does not repr esent a commit ment on t he
par t of VeriFone, Inc.

Publi cat ions are not st ocked at t he address given above. Requests f or VeriFone publicat ions
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Card are t rademarks of VeriFone, Inc. in t he U.S. and/ or other count r ies. All ot her t rademarks
or br and names are the proper t i es of their respective holders.

ASY ID, Elect roni c Jour nal On-sit e, and Ruby

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Content s

1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Modi f icat i ons t o this document . . . . . . . . . . . . . . . . . . . . 1

Acronyms, Abbreviat ions, and Def i nit ions . . . . . . . . . . . . . 2

2. Hardware Inst allat ion . . . . . . . . . . . . . . . . . . . 3

Installing t he Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

To unpack t he shipping cart on . . . . . . . . . . . . . . . . . . . . . 3

Sel ecting a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

St and Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Wall Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

PIN Prot ection Measures . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing Opt ional Component s . . . . . . . . . . . . . . . . . . . . 8

Connect ing t he Devi ce . . . . . . . . . . . . . . . . . . . . . . . . . 17

Powering up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Calibrate Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . 24

Int ended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Document Organizat ion . . . . . . . . . . . . . . . . . . . . . . . 1

Installing Count ert op Wedge . . . . . . . . . . . . . . . . . . . . 8

Removing or Installing t he I/ O Module . . . . . . . . . . . . . 9

Installing MSAM or SD Cards . . . . . . . . . . . . . . . . . . . 10

Installing t he St ylus and Holst er . . . . . . . . . . . . . . . . 14

Removing t he Privacy Shi el d . . . . . . . . . . . . . . . . . . . 16

I/ O Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Mult ipor t Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Connect ing ECR in Tailgate Mode . . . . . . . . . . . . . . . . 20

Connect ing t o a Host PC. . . . . . . . . . . . . . . . . . . . . . 21

Connect ing t o the Et hernet LAN . . . . . . . . . . . . . . . . 21

Connect ing t o USB Host or Hub . . . . . . . . . . . . . . . . . 21

Using t he I/ O Module. . . . . . . . . . . . . . . . . . . . . . . . 22

Using t he Mul t i port Cable . . . . . . . . . . . . . . . . . . . . . 23

3. Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . 25

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ii MX 900 Series Installation Guide

Cleaning t he Termi nal . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Cleaning t he Display Screen . . . . . . . . . . . . . . . . . . . . . . 25

Magnet ic Stripe Cleaner. . . . . . . . . . . . . . . . . . . . . . . . . 25

Smart Car d Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4. Terminal Specifications. . . . . . . . . . . . . . . . . . 27

Termi nal Specif i cat ions . . . . . . . . . . . . . . . . . . . . . . . . . 27

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1 INTRODUCTION

Thi s i nst allat ion gui de is your primary source of i nf or mation f or set t ing up and
inst al ling t he MX 900 Series t erminals, t he MX 915

Int ended Audience

Thi s guide i s usef ul for anyone i nstalling and conf i guring t he MX 900 Series
t er minals. A basic descript ion of t er minal feat ur es is al so pr ovi ded.

Document Organizat ion

The followi ng chapt er s are incl uded:

Chapter 1, Int roduct ion, expl ains t he Int ended Audience, Document
Organi zat i on, and common acronyms, abbreviat ions, and defi ni t i ons used.

Chapter 2, Inst allation, explains how to i nstall t he MX 900 Ser ies t er mi nal s.

Chapter 3, Maint enance, expl ains how t o maint ain your MX 900 Ser ies t erminals.

Chapter 4, Specif i cat ions, pr ovi des inf ormat ion on power, envir onment , and
di mensions of t he hardware.

Modificat ions to this document

™

and MX 925™.

Thi s document may be changed or ext ended t o include new pr oduct
requi rement s.

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2 MX 900 Series Installation Guide

Acronyms, Abbreviations, and Definitions

The followi ng table descri bes t he common acr onyms, abbreviat ions, and
defi ni t i ons used:

Convention Meaning

BFI Buffer Flush Int erval

bps bi t s per second

CRC Cycli c Redundancy Check

FA Fil e Aut hent icat ion

Firmw are Sof t ware in FLASH/ ROM

FTP Fil e Tr ansfer Protocol

GISKE Global Int eroperable Secure Key Exchange

iPKG The It sy Package Management System

IPP Int er nal PIN Pad

ISR Int errupt Service Rout ine

JFFS2 Jour nal ing Flash File Syst em

KLK VSS Key Loading Key

KSN Key Ser ial Number

KVC Key Verif icat i on Code

LED Light Emit t ing Diode

MS Mast er Session

MSR Magnet i c St ripe Reader

NFS Network Fil e System

OSS Open Sound Syst em

PED PIN Entry Device

PEK PIN Encr ypt i on Key

RFCR RF Card Reader

RRT Receive Recor d Threshold

RTC Real-t i me Clock

SAM Securit y Access Modul e

VRK VeriShield Remote Key

VSS VeriShield Securi t y Script s

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2 HARDWARE INSTALLATION

Berg Ret ai ner

Power Pack
(Separat e Cart on)

Thi s chapt er describes t he MX 900 Ser ies i nst allation procedur es and incl udes
connect ion examples.

Installing the Device

Thi s sect ion present s inst allation gui deli nes f or t he MX 900 Series t erminal.

Unpacking

Open the shippi ng cart on and caref ul ly i nspect t he content s for possible
t ampering or shippi ng damage.

Warni ng:Do not use a damaged termi nal .

To unpack t he shipping carton

1. Wit h t he shipping carton ri ght side up, open t he t op and remove al l i t ems
from the carton:

– Terminal unit

– Power pack (Separat e Packaging)

–Berg retainer

2. Remove t he prot ect ive plast ic wrap f r om t he displ ay and ot her
component s.

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4 MX 900 Series Installation Guide

3. Place the component s on a tabl e or countertop.

4. Save t he shipping car t ons and packing mat erial for repacking or moving
in t he fut ur e.

Selecting a Location

Warni ng:

Use t he followi ng guidel ines t o sel ect a l ocation f or t he MX 900 Ser ies termi nal .

1. Sel ect a locat ion for the terminal t hat of f ers adequat e ventilat ion and

2. Place t he MX 900 Series t er minal on a f lat surface, such as a t abl e or

The MX 900 Ser ies termi nal i s designed f or indoor use only.

prot ect ion and is conveni ent f or t he user and merchant .

count er t op, or mount it on a mount ing st and suppl ied by Veri Fone. Avoid
areas wi t h:

– Excessive heat or dust

– Oil or moi sture

– Devices t hat cause excessive voltage f l uct uat ions or el ectrical noise,

such as air condit ioner s, fans, elect r ic mot or s, neon signs, or hi gh­frequency secur it y devi ces must be no cl oser t han 24 i nches

– Direct sunl ight or obj ect s t hat r adiat e heat

Note: Interference Sources:

Special care i s requi red when mount i ng the MX 900 Series
t er minal in sites t hat utili ze ant i-t heft devices posit ioned at
doorways or surface mount ed deact ivat or pads. Devices of t hi s
t ype, such as Sensormat ic brand devices, generat e strong
el ect romagnetic f ields which may i nt erfere w it h MX 900 Series
t er minal s. Alw ays select mounting locat i ons at least 6 feet from
doorway units and at l east 18 inches f rom surface mounted
deact ivat or pads.

Note: Mounting Considerat ions:

VeriFone recommends t he use of an appr oved stand for al l
mount ing situat ions. Posit ion t he t er minal convenient l y in
relation t o power, ECR and LAN connect ions. Ensur e the MX 900
Ser ies t er mi nal i s locat ed i n a manner t hat al lows cust omers t o
swipe t hei r magnet ic cards or i nsert t hei r Smart Cards in a
smoot h and comfort abl e mot ion w it hout encountering
obst ruct ions. If t he uni t wi ll be swiveled during normal oper at i on,
VeriFone requi res t he use of an approved swivel st and. The st and
must l imi t the swivel t o 180 degrees t o pr event t wist ing and
damage t o t he MX 900 Ser ies cable. Af t er mounting, verif y all
cables move f r eely and do not twi st when t he unit i s rot at ed
t hr oughout it s range of motion.

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MX 900 Series Installation Guide 5

Warni ng:Do not use t he MX 900 Ser ies t er mi nal near wat er, including a

bat ht ub, wash bowl, kit chen sink, or l aundry t ub. Do not use
in a wet basement or near a swi mming pool.

3. Before connect ing the termi nal t o the power pack, complete t he
inst al lat ion by connect ing al l t he cables (see Connecting t he Devi ce and
Power Up with t he Mult ipor t Cabl e).

Stand Mount

In most r et ai l spaces, t he t er minal is positioned on a st and mount . To inst all t he
t er minal on t he st and mount :

1. Inst all t he st and mount on t he count er t op in t he desired l ane over an
appropri at e hol e t hr ough which t he wi ring connect ions can be t hr eaded.

2. Thr ead all wir ing connect ions t hrough t he cent er of t he stand mount .

3. Make all wir ing connections.

4. Ali gn and seat the t hree pins on t he t op pl at e of t he st and mount
pl at f or m wit h the three key- hol e slot s on t he bot t om of t he t er minal .

5. Sl ide the termi nal down until t he uni t seat s secur el y.

6. Position t he st and so t hat it is protect ed f rom bei ng bumped by shopping
car t s or ot her items. Being bumped and pot ential l y trigger t he syst em
int o “ t hi nking” a breach att empt has occurred, causing t he encrypt i on
keys t o be cleared.

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6 MX 900 Series Installation Guide

Key Hole Slots
Mounting Holes

Wall Mount

The MX 900 Ser ies t erm inal can be mount ed on a wall. To wal l mount t he MX 900
Ser ies t ermi nal :

1. Creat e a t empl at e of t he t hr ee key hole slot s on t he bott om of the
MX 900 Series t erminal.

2. Locat e a wall st ud t o base cent er placement of t he MX 900 Series
t er minal unit .

3. Mark the hole placement on t he desir ed wall locat ion.

4. Prepare holes f or screw pl acement. For mount ing int o drywall use 1/ 8"
Hollow Wal l Anchors. Other stud mount ings use #6 trim screws. After
inst al lat ion appl y 30 pounds force downward t o ensure pr oper mount ing.

a. Creat e a small hol e in which t o screw in sel f -tappi ng wood screws, or

b. Insert molly screws int o prepared holes in sheet rock wal l.

5. Insert screws i nt o prepared holes, leaving approximat el y 6.35mm (1/ 4” )
of t he screw above t he level of t he wall.

Note: Adj ust t he screw dept h t ill t he uni t is f irmly mount ed.

6. Ali gn and seat screws in t he key hol e slot s.

7. Sl ide the MX 900 Series t erminal dow n unt il t he uni t seat s secur ely.

March 1, 2012