Page 1
MX 900 Series
Installation Guide
Date: May 13, 2015
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Page 3
MX 900 Series Installation Guide
May 13, 2015
Verifone®, Inc.
88 West Plumeria Drive
San Jose, CA 95134
Telephone: 408-232-7800
http://www.verifone.com
Printed in the United States of America.
© 2015 Verifone, Inc. All rights reserved.
No part of this publication covered by the copyrights hereon may be reproduced or copied in
any form or by any means - graphic, electronic, or mechanical, including photocopying, taping,
or information storage and retrieval systems - without written permission of the publisher.
The content of this document is subject to change without notice. The information contained
herein does not represent a commitment on the part of Verifone. All features and
specifications are subject to change without notice.
Verifone, Ruby SuperSystem, and Secure PumpPAY are registered trademarks of Verifone, Inc.
Ruby Card, iOrder, and Commander Site Controller are trademarks of Verifone. All other brand
names and trademarks mentioned in this document are the properties of their respective
holders.
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Contents
1. Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . 1
2. Hardware Installation . . . . . . . . . . . . . . . . . . . 3
Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Selecting a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Stand Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Wall Mount. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . 7
Removing and Installing Optional Components . . . . . . . . . . 9
Connecting the Device . . . . . . . . . . . . . . . . . . . . . . . . . 20
Powering up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Document Organization . . . . . . . . . . . . . . . . . . . . . . . 1
Modifications to this document . . . . . . . . . . . . . . . . . . 1
To unpack the shipping carton . . . . . . . . . . . . . . . . . . 3
Stand Mount Installation. . . . . . . . . . . . . . . . . . . . . . . 5
Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installing Countertop Wedge . . . . . . . . . . . . . . . . . . . . 9
Removing or Installing the I/O Module . . . . . . . . . . . . . 9
Installing MSAM or SD Cards . . . . . . . . . . . . . . . . . . . 12
Installing the Optional Contactless Module on the MX 925 15
Replacing the Stylus and Holster . . . . . . . . . . . . . . . . 18
I/O Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
I/O Modules with Port Names . . . . . . . . . . . . . . . . . . 24
Optional I/O Module Cables . . . . . . . . . . . . . . . . . . . 26
Multiport Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Connecting ECR in Tailgate Mode . . . . . . . . . . . . . . . . 28
Connecting to a Serial Port . . . . . . . . . . . . . . . . . . . . 28
Connecting to the Ethernet LAN . . . . . . . . . . . . . . . . 28
Connecting to USB Host or Hub . . . . . . . . . . . . . . . . . 28
Using the I/O Module. . . . . . . . . . . . . . . . . . . . . . . . 29
Using the Multiport Cable . . . . . . . . . . . . . . . . . . . . . 30
May 13, 2015
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ii MX 900 Series Installation Guide
Calibrate Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . 31
3. Terminal Specifications . . . . . . . . . . . . . . . . . . 33
Terminal Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 33
4. Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . 35
Cleaning the Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . 35
Cleaning the Display Screen . . . . . . . . . . . . . . . . . . . . . . 35
Magnetic Stripe Cleaner. . . . . . . . . . . . . . . . . . . . . . . . . 36
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
May 13, 2015
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1 INTRODUCTION
This installation guide is your primary source of information for setting up and
installing the MX 900 Series terminals, the MX 915
Intended Audience
This guide is useful for anyone installing and configuring the MX 900 Series
terminals. A basic description of terminal features is also provided.
Document Organization
The following chapters are included:
Chapter 1, Introduction, explains the Intended Audience, and Document
Organization.
Chapter 2, Installation, explains how to install the MX 900 Series terminals.
Chapter 3, Specifications, provides information on power, environment, and
dimensions of the hardware.
Chapter 4, Maintenance, explains how to maintain your MX 900 Series terminals.
Modifications to this document
This document may be changed or extended to include new product
requirements.
™
and MX 925™.
May 13, 2015
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2 MX 900 Series Installation Guide
May 13, 2015
Page 9
2 HARDWARE INSTALLATION
Berg Retainer
This chapter describes the MX 900 Series installation procedures and includes
connection examples.
Unpacking
Open the shipping cartons and carefully inspect the contents for possible
tampering or shipping damage.
Warning: Do not use a damaged terminal.
May 13, 2015
To unpack the shipping carton
1. With the shipping carton right side up, open the top and remove all items
from the carton:
– Terminal unit
–Berg retainer
2. Remove the protective plastic wrap from the display.
3. Place the components on a table or countertop.
4. Save the shipping cartons and packing material for repacking or moving
in the future.
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4 MX 900 Series Installation Guide
Selecting a Location
Warning:The MX 900 Series terminal is designed for indoor use only.
Use the following guidelines to select a location for the MX 900 Series terminal.
1. Select a location for the terminal that offers adequate ventilation and
protection and is convenient for the user and merchant.
2. Place the MX 900 Series terminal on a flat surface, such as a table or
countertop, or mount it on a mounting stand supplied by Verifone. Avoid
areas with:
– Excessive heat or dust
– Oil or moisture
– Devices that cause excessive voltage fluctuations or electrical noise,
such as air conditioners, fans, electric motors, neon signs, or highfrequency security devices must be no closer than 24 inches
– Direct sunlight or objects that radiate heat
Note: Interference Sources:
Special care is required when mounting the MX 900 Series
terminal in sites that utilize anti-theft devices positioned at
doorways or surface mounted deactivator pads. Devices of this
type, such as Sensormatic brand devices, generate strong
electromagnetic fields which may interfere with MX 900 Series
terminals. Always select mounting locations at least 6 feet from
doorway units and at least 18 inches from surface mounted
deactivator pads.
Note: Mounting Considerations:
Verifone recommends the use of an approved stand for all
mounting situations. Position the terminal conveniently in
relation to power, ECR and LAN connections. Ensure the MX 900
Series terminal is located in a manner that allows customers to
swipe their magnetic cards or insert their Smart Cards in a
smooth and comfortable motion without encountering
obstructions. If the unit will be swiveled during normal operation,
Verifone requires the use of an approved swivel stand. The stand
must limit the swivel to 180 degrees to prevent twisting and
damage to the MX 900 Series cable. After mounting, verify all
cables move freely and do not twist when the unit is rotated
throughout its range of motion.
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MX 900 Series Installation Guide 5
Warning:Do not use the MX 900 Series terminal near water, including a
bathtub, wash bowl, kitchen sink, or laundry tub. Do not use
in a wet basement or near a swimming pool.
3. Before connecting the terminal to the power pack, complete the
installation by connecting all the cables (see Connecting the Device and
Power Up with the Multiport Cable).
Stand Mount
In most retail spaces, the terminal is positioned on a stand mount.
Stand Mount Installation
To install the terminal on the stand mount:
1. Install the stand mount on the countertop in the desired lane over an
appropriate hole through which the wiring connections can be threaded.
2. Thread all wiring connections through the center of the stand mount.
3. Make all wiring connections.
4. Align and seat the three pins on the top plate of the stand mount
platform with the three key-hole slots on the bottom of the terminal.
5. Slide the terminal down until the unit seats securely.
May 13, 2015
6. Position the stand so that it is protected from being bumped or damaged
by shopping carts or other items.
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6 MX 900 Series Installation Guide
100
60
30
Wall Mount
The MX 900 Series terminal can be mounted on a wall. To wall mount the MX 900
Series terminal:
1. Create a template of the three key hole slots on the bottom of the
MX 900 Series terminal.
2. Locate a wall stud to base center placement of the MX 900 Series
terminal unit.
3. Mark the hole placement on the desired wall location.
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MX 900 Series Installation Guide 7
4. Prepare holes for screw placement. For mounting into drywall use 1/8”
Hollow Wall Anchors. Other stud mountings use #6 trim screws. After
installation apply 30 pounds force downward to ensure proper mounting.
a. Create a small hole in which to screw in self-tapping wood screws, or
b. Insert molly screws into prepared holes in sheet rock wall.
5. Insert screws into prepared holes, leaving approximately 6.35mm (1/4”)
of the screw above the level of the wall.
Note: Adjust the screw depth till the unit is firmly mounted.
6. Align and seat screws in the key hole slots.
7. Slide the MX 900 Series terminal down until the unit seats securely.
PIN Protection Measures
Several techniques can be employed to provide for effective screening of the
PIN entry keypad during the PIN entry process. These methods would typically
be used in combination, though in some cases a method might be used singly.
■ Position the terminal on the check-stand in such a way as to make visual
observation of the PIN entry process infeasible. Examples here include:
– Visual shields designed into the check-stand. These shields may be
solely for shielding purposes, or may be part of the general checkstand design.
– Position the PED so that it is angled in such a way that PIN spying is
difficult.
■ Installing the PED on an adjustable stand that allows consumers to swivel
the terminal sideways and/or tilt it forwards/backwards to a position
that makes visual observation of the PIN entry process difficult.
■ Positioning of in-store security cameras so that the PIN entry keypad is
not visible.
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8 MX 900 Series Installation Guide
The following table shows the combinations of methods that must be used when
installing the MX 900 Series terminal to protect the cardholder's PIN during PIN
entry.
Observation Corridors
Method
Countertop
with Swivel
Stand
Countertop
without stand
Cashier
No Action
Needed.
Position unit
to face away
from the
cashier. Use
signage to
block cashiers
view.
Customer
Queue
Customer
positions PED.
Position unit
between
customer and
the next in
cue. Install
the optional
privacy shield.
Customers
elsewhere
No Action
Needed.
Privacy Shield
Installed.
On-Site
Cameras
Do not install
within view of
cameras.
Do not install
within view of
cameras.
Note: The stand swivels to allow the cardholder to position the PED to optimize
their viewing angle. If the stand will be used, you must include prompts
in your application directing the cardholder to position the PED
strategically to restrict the view of others.
Additionally, you may wish to implement the following to further increase
security during PIN entry.
■ Offer PIN security literature at the point of sale
■ Use signage to limit the view of the PED to just that of the cardholder
Privacy Shield
In order to comply with PCI, perform visual inspection of the terminal every
24 hours to ensure that the privacy shield is installed.
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MX 900 Series Installation Guide 9
Removing and Installing Optional Components
This section discusses the installation procedures for the optional components
available for the MX 900 Series terminal. Your terminal may already have some
of these options, as modules can be installed at the factory or in the field.
Installing Countertop Wedge
The countertop wedge raises the rear section of the MX 900 Series terminal by
an angle of 10 degrees to facilitate use of the screen. See the Stand Mount
section for aligning the pins.
To install the countertop wedge
1. Align the pins in the countertop wedge with the two key holes on the
bottom of the MX 900 Series terminal.
2. Slide the countertop wedge firmly into position.
Removing or Installing the I/O Module
Use the following steps to remove and install I/O modules.
1. Push down the two tabs and slide the I/O module out of the terminal.
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10 MX 900 Series Installation Guide
2. If the I/O module has a Berg connection, remove the Berg Retainer after
sliding out the I/O module.
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MX 900 Series Installation Guide 11
3. To install, slide in the I/O module until it locks into place.
Note: Make sure that the Berg Retainer is secure before inserting the
I/O module. If any excessive force is needed, the retainer may
not be properly aligned.
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12 MX 900 Series Installation Guide
Installing MSAM or SD Cards
Often merchants are issued MSAM or SD cards to run small applications, such as
loyalty programs. The MX 900 Series terminals support microSD cards up to 32GB
and up to three MSAM cards. MSAM and SD cards are used only with MX 900
Series terminal smart card configurations. Follow the steps below to install
smart cards (MSAM or SD cards).
1. Unplug the power pack from the multiport cable or unplug from the I/O
module if no multiport cable is present.
2. Place the terminal upside down on a soft, clean surface to protect the
glass cover from scratches.
3. Remove the card compartment door screw and rotate the door up and
back to access the SD and MSAM cardholders.
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MX 900 Series Installation Guide 13
4. Remove any previously installed MSAM or SD card by sliding the card from
the cardholder.
Note: Before inserting the SD or MSAM card, position it with the card’s
gold contacts facing the smart card reader end of the terminal.
The cardholder connector base has a set of contacts and a notch
on one corner to ensure the card is positioned correctly. The card
has a notch on one corner to ensure that it fits into the connector
base in only one way. The card compartment door will not close
properly if the cards are installed incorrectly.
5. Install an MSAM or SD card by aligning the card and carefully sliding it
within the guides on the cover until it is fully inserted.
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14 MX 900 Series Installation Guide
6. Reinstall the compartment cover and door screw.
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MX 900 Series Installation Guide 15
Installing the Optional Contactless Module on the MX 925
Use the following steps to install the Optional Contactless Module on the
MX 925.
MX 925 Contactless Module, P/N P132-913-00-R
1. Remove the screw.
2. Lift the cover and slide out.
3. Discard the cover and screw.
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16 MX 900 Series Installation Guide
Ribbon Cable
Mounting Plate
4. Attach the Contactless Module using the two screws.
5. Attach the ribbon cable from the Contactless Module to the MX 925
terminal.
Note: If more room is needed to attach the ribbon cable, temporarily
remove the top mounting plate.
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MX 900 Series Installation Guide 17
6. Attach the ribbon cable cover using the screw.
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18 MX 900 Series Installation Guide
Replacing the Stylus and Holster
Use the following steps to replace the stylus and its holster.
1. Turn the MX 900 Series terminal over and loosen the two screws that
secure the holster.
Note: The screws are held within the plastic and cannot be separated.
2. Remove the holster.
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MX 900 Series Installation Guide 19
3. Loosen the screw that secures the stylus plug. Unplug the stylus cable
from the bottom of the terminal.
Note: The screw is held within the plastic and cannot be separated.
4. Plug in the stylus and secure it with the screw.
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20 MX 900 Series Installation Guide
5. Locate the two screw holes for attaching the holster. Route the stylus
cable through a channel in the holster. The white stripe on the stylus
cable must be aligned with front edge of the holster. The cable should be
in the channel between the holster and the terminal. Attach the holster
using the two screws.
Note: Make sure that the tabs or pegs on the holster body align properly
in the holes on the terminal housing before tightening the screws.
Connecting the Device
This section provides brief descriptions of possible MX 900 Series terminal device
connections and the power pack connection. For complete information about
installing and using an optional device, see the user documentation supplied
with that device.
Note: Ensure that the multiport cable or I/O module is not connected to a
power pack before attaching to the MX 900 Series terminal.
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MX 900 Series Installation Guide 21
I/O Modules
The MX 900 Series terminals use one of six I/O Modules to make the following
connections. See the following section for I/O Module Illustrations.
Note: Use the Ethernet port on the I/O module only if the multiport cable is
not attached. Otherwise, use the Ethernet port on the multiport cable.
I/O Modules
Ter mi na l # De sc ri pt io n I/ O M od ul e P /N
1 AUD, BERG ONLY, NO TAILGATE 132-601-00-R
MX 915
P/N M132-409-01-R
MX 925
P/N M132-509-11-R
P/N M132-509-01-R
P/N M132-509-21-R
2 PWR, AUD, BERG W/ TAILGATE,
ETH, USB OTG, COM 2
3 PWR, AUD, POE, USB OTG, USB
HOST, COM 1, COM 2
4 PWR, AUD, ETH, USB OTG, COM 1,
WIFI/BT
5 AUD, BERG W/ TAILGATE 132-605-00-R
6 PWR, ETH, USB HOST, USB DEVICE,
COM 2
1 AUD, BERG ONLY, NO TAILGATE 132-601-00-R
2 PWR, AUD, BERG W/ TAILGATE,
ETH, USB OTG, COM 2
3 PWR, AUD, POE, USB OTG, USB
HOST, COM 1, COM 2
4 PWR, AUD, ETH, USB OTG, COM 1,
WIFI/BT
5 AUD, BERG W/ TAILGATE 132-605-00-R
6 PWR, ETH, USB HOST, USB DEVICE,
COM 2
132-602-00-R
132-603-00-R
132-604-00-R
132-606-00-R
132-602-00-R
132-603-00-R
132-604-00-R
132-606-00-R
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22 MX 900 Series Installation Guide
Connection
Module 1Module 2Module 3Module 4Module5Module
Power Jack X X X X
Audio Jack XXXXX
Berg with Tailgate X X
Berg without
X
Ta il g a t e
Ethernet X X X
Power Over
X
Ethernet
USB 2.0 OTG X X X
USB 1.1 Host X X
USB 2.0 Device X
COM1 X X
COM2 X X X
WiFi/Bluetooth X
6
Additional I/O Module Functionality
■ All but the first and fifth I/O modules have the same DC power jack
currently used on the MX products.
■ I/O modules each have a unique ID in EEPROM (programmed in the
factory) that allows the software to detect the available ports.
USB Ports
■ High Speed USB On-The-Go (OTG) connector
– 10P10C style connector (also known unofficially as a RJ50).
– Accepts both RJ50 plugs and RJ45 plugs.
– Pins 1 and 10 inaccessible to the RJ45.
– Configurable as USB host or device by connecting the correct cable.
– In host mode, may be used to perform a low level system software
recovery.
■ Full Speed USB connector
– Standard USB Type A receptacle on module 3.
– Full speed ports also available on Berg cables connected to modules
1, 2, or 5.
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MX 900 Series Installation Guide 23
Serial and Ethernet Ports
■ Up to three serial ports
– COM 1 and 2 are connected in parallel with the same serial port on
the berg connector.
– COM 3 is available only when I/O modules 2 or 5 are used with a Berg
cable that supports this feature.
– Do not connect to the COM ports on the I/O module and Multiport
cable simultaneously (only affects I/O module 2).
■ Ethernet
– 10/100 Mbit
– In parallel to the Berg connector
– Do not connect to the Ethernet ports on the I/O module and
Multiport cable simultaneously (only affects I/O module 2)
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24 MX 900 Series Installation Guide
Audio
Berg
USB COM 2 Ethernet Audio Berg Power
USB COM 2 COM 1 Ethernet USB Audio Power
USB COM 1 Ethernet Audio Power
I/O Modules with Port Names
Module 1 with Black Label, P/N P132-601-00-R
Module 2 with Red Label, P/N P132-602-00-R
Module 3 with Grey Label, P/N P132-603-00-R
Module 4 with Purple Label, P/N P132-604-00-R
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MX 900 Series Installation Guide 25
Audio
Berg
USB COM 2 Ethernet Power
(CBL132-009-XX-A Only)
USB
Module 5 with Orange Label, P/N P132-605-00-R
Module 6 with Green Label, P/N P132-606-00-R
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26 MX 900 Series Installation Guide
Optional I/O Module Cables
USB OTG Device Cable, P/N CBL132-002-XX-A
USB OTG Host Cable, P/N CBL132-003-XX-A
Power Over USB, P/N CBL132-004-XX-A
Powered Serial, P/N CBL132-005-XX-A
USB/Power Splitter, CBL132-006-XX-A
USB PLUS POWER 12V , CBL132-009-XX-A
(I/O Module 6 Only)
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MX 900 Series Installation Guide 27
Ethernet
USBAudio +12V
COM 1 COM 2
Multiport Cable
The MX 900 Series terminals can use a multiport cable to make the following
connections:
■ ECR Tailgate
■ Ethernet LAN
■ Serial cable
■ USB Host
■ USB device
■ Power input
■ Audio output
Note: Some multiport cables require additional cabling to work; for example a
pigtail for certain ports or Ethernet cable.
Multiport Cable, P/N 23740-02 Rev. A
May 13, 2015
Caution: Improper installation or removal of the terminal connector may
permanently damage the MX 900 Series terminal.
The following precautions must be taken with multiport cables:
■ Use the Ethernet port on the I/O module only if the multiport cable is not
attached. Otherwise, use the Ethernet port on the multiport cable.
■ Do not force the terminal connector into place.
■ Always make sure that all of the pins are lined up in correct parallel
fashion before applying light pressure to snap the terminal connector into
place.
■ Disconnecting the power source during transaction processing may cause
loss of transaction data.
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28 MX 900 Series Installation Guide
Connecting ECR in Tailgate Mode
To connect an ECR to the MX 900 Series terminal, insert the multiport cable plug
into the bottom socket on the terminal and install the retainer. Then connect
the SDL tailgate connector to the desired 12-volt port on the back of the IBM
register, such as 9A or 9B.
Caution: Use caution because the various ports on the back of the register
have different voltages. Plugging into the wrong port may damage
the register or the MX 900 Series terminal.
Connecting to a Serial Port
To connect the MX 900 Series terminal to the serial port of an ECR or PC, use a
serial cable such as the 26264-XX-R. Connect the DB9 plug to the device and the
RJ-45 plug to the assigned COM port on the I/O Module or the Multiport Cable.
Connecting to the Ethernet LAN
To connect the MX 900 Series terminal to an Ethernet LAN through the Ethernet
port using a standard Ethernet cable, insert the LAN cable from the LAN router
or hub into the Ethernet port on the multiport cable or the Ethernet port on the
I/O Module if no multiport cable is used.
Connecting to USB Host or Hub
The CBL132-002-XX-A cable connects a USB host to the USB On-The-Go (OTG)
port on the I/O Module. The 23741-02-R Multiport cable connects directly to a
USB host.
Powering up
This section describes how to connect the MX 900 Series terminal to a power
source using the multiport cable or I/O Module.
Note: If connected to an ECR using a tailgate cable, the MX 900 Series terminal
can receive power from the ECR.
Warning: Do not plug the power pack into an outdoor outlet or operate the
terminal outdoors.
Note: The power outlet should be on a dedicated circuit or on an
uninterruptible power supply (UPS). If other devices are plugged into the
same circuit, the MX 900 Series device can potentially experience power
fluctuations that might cause it to malfunction.
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MX 900 Series Installation Guide 29
PWR
BERG
AUD
ENET
COM2
USB
Using the I/O Module
1. Make all other connections before connecting the power pack.
2. Insert the plug from the power pack into the +12V receptacle on the I/O
module.
3. Plug the power pack into an indoor electrical power outlet.
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30 MX 900 Series Installation Guide
Using the Multiport Cable
1. Make all other connections before connecting the power pack.
2. Insert the multiport cable connector into the port on the back of the
terminal and secure with the Berg retainer.
3. Insert the plug from the power pack into the +12V receptacle on the
multiport cable.
4. Plug the power pack into an indoor electrical power outlet.
2c
2
1
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MX 900 Series Installation Guide 31
Calibrate Touch Screen
The MX 900 Series terminal requires a touch screen calibration at the time of
installation. The terminal should be powered on and allowed to stabilize at
normal operating temperature; usually this takes no longer than 30 minutes,
even if the terminal was previously in a cooler or warmer location. The touch
screen calibration procedure (below) should then be performed. Also, while in
System Mode, verify the time on the unit is correct.
To perform a touch screen (panel) calibration, follow these procedures:
Primary Method:
This method does not require knowledge of system password.
1. Press ‘Red X’ (clear) key prior to entering any digits on password screen.
The menu screen displays the following options.
– 1 - Run Application
– 2 - Perform Calibration
– X - Return to Login Screen
2. Press ‘2’ key to perform screen calibration.
3. After calibration is complete, press ‘1’ to run customer application or ‘X’
to return to password menu screen. If no keys are pressed within a few
seconds, the terminal will automatically return to the password menu
screen.
Alternate Method:
1. Press the 1, 5, and 9 keys at the same time to enter System Mode.
2. Enter the System Mode password.
3. In System Mode, perform a manual touch screen compensation. Tap
Administration > Touch Panel > Go. Follow the directions on the display.
Note: if the touch panel is completely unresponsive after logging in,
press ‘1’ and ‘enter’ to perform the calibration.
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32 MX 900 Series Installation Guide
May 13, 2015
Page 39
3 TERMINAL SPECIFICATIONS
Terminal Specifications
This chapter discusses power requirements, dimensions, and other
specifications of the MX 900 Series terminals.
Power
Environmental
Dimensions
Weight
• Power pack output requirements: 12W, 12-24VDC.
• Power pack input requirements: 100-240VAC, 50/60Hz.
• Operating temperature: 0° to 40° C (32° to 104° F)
• Storage temperature: – 18° to + 66° C (0° to 150° F)
• Humidity: 15% to 95% relative humidity; non-condensation
MX 915
• Height: 56 mm (2.2 inches)
• Width: 182 mm (7.2 inches)
• Depth: 225 mm (8.9 inches)
MX 925
• Height: 56 mm (2.2 inches)
• Width: 218 mm (8.6 inches)
• Depth: 230 mm (9.1 inches)
MX 915: 1.3 lbs. (0.6 kg)
MX 925: 2.0 lbs. (0.9 kg)
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34 MX 900 Series Installation Guide
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4 MAINTENANCE
The MX 900 Series terminal has no user-maintainable parts. The smart card
implementation is a proprietary hardware solution that has no serviceable parts.
Cleaning the Terminal
To clean the terminal, use a clean cloth slightly dampened with water and a
drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based
cleaner.
Note: Never use thinner, trichloroethylene, or ketone-based solvents as they
may deteriorate plastic or rubber parts. Do not spray cleaners or other
solutions directly onto the display.
Cleaning the Display Screen
The following is the display screen cleaning method:
Note: Do NOT spray cleaners or other solutions directly onto the display.
1. Use neutral non-scrubbing detergent or isopropyl alcohol on a clean soft
cloth to clean the screen surface.
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2. Prevent using any kind of chemical solvent, acidic or alkali solution.
3. Apply the Touch Panel cleaning solution to the cloth first then wipe the
surface of the touch panel.
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36 MX 900 Series Installation Guide
Magnetic Stripe Cleaner
The following is the MSR cleaning method:
Dirt can lead to magnetic stripe card reading problems. The magnetic stripe
reader (MSR) should be cleaned on a regular basis (daily to once a week
depending on usage) using commercially available card reader cleaning cards or
Verifone part number 02746-02.
Note: If using a commercially available cleaning card use ONLY an approved
MSR cleaning card made specifically for POS MSR Card reader terminals
or Petroleum MSR card readers.
Smart Card Reader
Do not attempt to clean the smart card reader. Doing so may void the warranty.
For smart card reader service, contact your Verifone distributor or service
provider.
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INDEX
A
audience 1
C
connecting
ECR Tailgate 28
Ethernet LAN 28
I/O module 21
multiport cables 27
countertop wedge 9
E
ECR connection, tailgate 28
Ethernet LAN connection 28
I
I/O module
connecting 21
disconnecting 21
power up with 28
I/O modules 9
installation
I/O modules 9
MSAM cards 12
optional components 9
SD cards 12
selecting a location 4
stand mount 5
wall mount 6
L
location for MX 900 Series 4
M
maintenance
cleaning a terminal 35
smart card reader 36
MSAM cards, installing 12
multiport cables
connecting 27
disconnecting 27
power up with 28
O
optional components
countertop wedge 9
I/O modules 9
installation 9
MSAM cards 12
SD cards 12
P
power up
with I/O module 28
with multiport cable 28
S
SD cards, installing 12
specifications 33
stand mount 5
W
wall mount 6
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38 MX 900 Series Installation Guide
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