Verifone MX915CTLS User Manual
DRAFT
MX 900 Series
Installation Guide
DRAFT
DRAFT
MX 900 Series Installation Guide
Part Number SPC132-022-01-A, Revision A
March 1, 2012
VeriFone®, Inc.
2099 Gateway Place
Suite 600
San Jose, CA 95110
Telephone: 408-232-7800
http://www.verifone.com
Printed in the United States of America.
© 2012 by VeriFone, Inc.
No part of this publication covered by the copyrights herein may be reproduced or copied in
any form or by any means — graphic, electronic, or mechanical, including photocopying,
taping, or information storage and retrieval systems — without written permission of the
publisher.
The contents of this document and all features and specifications are subject to change
without notice. The information contained herein does not represent a commitment on the
part of VeriFone, Inc.
Publications are not stocked at the address given above. Requests for VeriFone publications
should be made to your VeriFone representative.
V eriFone, the V eriFone logo, and Ruby SuperSystem are registered trademarks of V eriFone, Inc.
Sapphire, Topaz, HPV-20, Ruby Manager, Everest, E
Card are trademarks of Veri Fone, Inc. in the U.S. and/or other countries. All other trademarks
or brand names are the properties of their respective holders.
ASY ID, Electronic Journal On-site, and Ruby
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Contents
1. Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . 1
Modifications to this document . . . . . . . . . . . . . . . . . . . . 1
Acronyms, Abbreviatio ns, and Definitions . . . . . . . . . . . . . 2
2. Hardware Installation . . . . . . . . . . . . . . . . . . . 3
Installing the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
To unpack the shipping carton. . . . . . . . . . . . . . . . . . . . . 3
Selecting a Loca tion . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Stand Mount. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Wall Mount. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing Optional Components . . . . . . . . . . . . . . . . . . . . 8
Connecting the Device . . . . . . . . . . . . . . . . . . . . . . . . . 17
Powering up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Calibrate Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . 24
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Document Organization . . . . . . . . . . . . . . . . . . . . . . . 1
Installing Countertop Wedge. . . . . . . . . . . . . . . . . . . . 8
Removing or Installing the I/O Module . . . . . . . . . . . . . 9
Installing MSAM or SD Cards . . . . . . . . . . . . . . . . . . . 10
Installing the St ylus and Holster . . . . . . . . . . . . . . . . 14
Removing the Privacy Shield . . . . . . . . . . . . . . . . . . . 16
I/O Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Multiport Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting ECR in Tailgate Mode. . . . . . . . . . . . . . . . 20
Connecting to a Host PC. . . . . . . . . . . . . . . . . . . . . . 21
Connecting to the Ethernet LAN . . . . . . . . . . . . . . . . 21
Connecting to USB H ost or Hub . . . . . . . . . . . . . . . . . 21
Using the I/O Module. . . . . . . . . . . . . . . . . . . . . . . . 22
Using the Multiport Cable. . . . . . . . . . . . . . . . . . . . . 23
3. Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . 25
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ii MX 900 Series Installation Guide
Cleaning the Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . 25
Cleaning the Display Screen . . . . . . . . . . . . . . . . . . . . . . 25
Magnetic Stripe Cleaner. . . . . . . . . . . . . . . . . . . . . . . . . 25
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4. Terminal Specifications. . . . . . . . . . . . . . . . . . 27
Terminal Specifications. . . . . . . . . . . . . . . . . . . . . . . . . 27
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1 INTRODUCTION
This installation guide is your primary source of information for setting up and
installing the MX 900 Series terminals, the MX 915
Intended Audience
This guide is useful for anyone installing and configuring the MX 900 Series
terminals. A basic description of terminal features is also provided.
Document Organization
The following chapters are included:
Chapter 1, Introduction, explains the Intended Audience, Document
Organization, and common acronyms, abbreviations, and definitions used.
Chapter 2, Installation, explains how to install the MX 900 Series terminals.
Chapter 3, Maintenance, explains how to maintain your MX 900 Series terminals.
Chapter 4, Specifications, provides information on power, environment, and
dimensions of the hardware.
Modifications to this document
™
and MX 925™.
This document may be changed or extended to include new product
requirements.
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2 MX 900 Series Installation Guide
Acronyms, Abbreviations, and Definitions
The following table describes the common acronyms, abbreviations, and
definitions used:
Convention Meaning
BFI Buffer Flush Interval
bps bits per second
CRC Cyclic Redundancy Check
FA File Authentication
Firmware Software in FLASH/ROM
FTP File Transfer Protocol
GISKE Global Interoperable Secure Key Exchange
iPKG The Itsy Package Management System
IPP Internal PIN Pad
ISR Interrupt Service Routine
JFFS2 Journaling Flash File System
KLK VSS Key Loading Key
KSN Key Serial Number
KVC Key Verification Code
LED Light Emitting Diode
MS Master Session
MSR Magnetic Stripe Reader
NFS Network File System
OSS Open Sound System
PED PIN Entry Device
PEK PIN Encryption Key
RFCR RF Card Reader
RRT Receive Record Threshold
RTC Real-time Clock
SAM Security Access Module
VRK VeriShield Remote Key
VSS VeriShield Security Scripts
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2 HARDWARE INSTALLATION
Berg Retainer
Power Pa ck
(Separate Carton)
This chapter describes the MX 900 Series installation procedures and includes
connection examples.
Installing the Device
This section presents installation guidelines for the MX 900 Series terminal.
Unpacking
Open the shipping carton and carefully inspect the contents for possible
tampering or shipping damage.
Warning:Do not use a damaged terminal.
To unpack the shipping carton
1. With the shipping carton right side up, open the top and remove all items
from the carton:
– Terminal unit
– Power pack (Separate Packaging)
–Berg retainer
2. Remove the protective plastic wrap from the display and other
components.
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4 MX 900 Series Installation Guide
3. Place the components on a table or countertop.
4. Save the shipping cartons and packing material for repacking or moving
in the future.
Selecting a Location
Warning:T he MX 900 Series terminal is designed for indoor use only.
Use the following guidelines to select a location for the MX 900 Series terminal.
1. Select a location for the terminal that offers adequate ventilation and
protection and is convenient for the user and merchant.
2. Place the MX 900 Series terminal on a flat surface, such as a table or
countertop, or mount it on a mounting stand supplied by VeriFone. A void
areas with:
– Excessive heat or dust
– Oil or moisture
– Devices that cause excessive voltage fluctuations or electrical noise,
such as air conditioners, fans, electric motors, neon signs, or highfrequency security devices must be no closer than 24 inches
– Direct sunlight or objects that radiate heat
Note: Interference Sources:
Special care is required when mounting the MX 900 Series
terminal in sites that utilize anti-theft devices positioned at
doorways or surface mounted deactivator pads. Devices of this
type, such as Sensormatic brand devices, generate strong
electromagnetic fields which may interfere with MX 900 Series
terminals. Always select mounting locations at least 6 feet from
doorway units and at least 18 inches from surface mounted
deactivator pads.
Note: Mounting Considerations:
V er i Fone recommends the use of an approved stand for all
mounting situations. Position the terminal conveniently in
relation to power, ECR and LAN connections. Ensure the MX 900
Series terminal is located in a manner that allows customers to
swipe their magnetic cards or insert their Smart Cards in a
smooth and comfortable motion without encountering
obstructions. If the unit will be swiveled during normal operation,
V eriFone requires the use of an approved swivel stand. The stand
must limit the swivel to 180 degrees to prevent twisting and
damage to the MX 900 Series cable. After mounting, verify all
cables move freely and do not twist when the unit is rotated
throughout its range of motion.
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MX 900 Series Installation Guide 5
Warning:Do not use the MX 900 Series terminal near water, including a
bathtub, wash bowl, kitchen sink, or laundry tub. Do not use
in a wet basement or near a swimming pool.
3. Before connecting the terminal to the power pack, complete the
installation by connecting all the cables (see Connecting the Device and
Power Up with the Multiport Cable).
Stand Mount
In most retail spaces, the terminal is positioned on a stand mount. To install the
terminal on the stand mount:
1. Install the stand mount on the countertop in the desired lane over an
appropriate hole through which the wiring connections can be threaded.
2. Thread all wiring connections through the center of the stand mount.
3. Make all wiring connections.
4. Align and seat the three pins on the top plate of the stand mount
platform with the three key-hole slots on the bottom of the terminal.
5. Slide the terminal down until the unit seats securely.
6. Position the stand so that it is protected from being bumped by shopping
carts or other items. Being bumped and potentially trigger the system
into “thinking” a breach attempt has occurred, causing the encryption
keys to be cleared.
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6 MX 900 Series Installation Guide
Key Hole Slots
Mounting Holes
Wall Mount
The MX 900 Series terminal can be mounted on a wall. To wall mount the MX 900
Series terminal:
1. Create a template of the three key hole slots on the bottom of the
MX 900 Series terminal.
2. Locate a wall stud to base center placement of the MX 900 Series
terminal unit.
3. Mark the hole placement on the desired wall location.
4. Prepare holes for screw placement. For mounting into drywall use 1/8"
Hollow Wall Anchors. Other stud mountings use #6 trim screws. After
installation apply 30 pounds force downward to ensure proper mounting.
a. Create a small hole in which to screw in self-tapping wood screws, or
b. Insert molly screws into prepared holes in sheet rock wall.
5. Insert screws into prepared holes, leaving approximately 6.35mm (1/4”)
of the screw above the level of the wall.
Note: Adjust the screw depth till the unit is firmly mounted.
6. Align and seat screws in the key hole slots.
7. Slide the MX 900 Series terminal down until the unit seats securely.
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