MX800 Series
Installation Guide
MX800 SERIES INSTALLATION GUIDE
MX800 Series Installation Guide
Part Number 23752, Revision C
April 25, 2008
®
VeriFone
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Telephone: 408-232-7800
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© 2008 by VeriFone, Inc.
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, Inc.
VeriFone, the VeriFone logo, and Ruby SuperSystem are registered trademarks of VeriFone, Inc. Sapphire,
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MX800 SERIES INSTALLATION GUIDE
MX800 SERIES INSTALLATION GUIDE
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Conventions Used in This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
CHAPTER 1
Features Overview of the MX800 Series Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Modular Design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Factory Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Speakers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Optional Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Total Cost of Ownership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 2
Installation Installing the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Unpacking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Selecting a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Stand Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installing Optional Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing Countertop Wedge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing I/O Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installing the Trimplate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connecting the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Multiport Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting ECR in Tailgate Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting to a Host PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting to the Ethernet LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting to USB Host or Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Power Up with the Multiport Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Calibrate Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CHAPTER 3
Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 4
Troubleshooting Display is Blank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Serial Port Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Transaction Fails to Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
No Response From the Stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
MX800 SERIES INSTALLATION GUIDE I
Gap in Captured Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
No Response From the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
CHAPTER 5
VeriFone Service
Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
and Support
CHAPTER 6
Specifications Terminal Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
ii MX800 SERIES INSTALLATION GUIDE
PREFACE
This guide is your primary source of information for setting up and installing the
MX800 Series terminals, the MX870
™
, MX860™, MX850™, and MX830™.
Intended
Audience
Document
Organization
This guide is useful for anyone installing and configuring the MX800 Series
terminals. A basic description of terminal features is also provided.
The following chapters are included:
Chapter 1, Features, explains the features of and factory options for the MX800
Series terminals.
Chapter 2, Installation, explains how to install the MX800 Series terminals.
Chapter 3, Maintenance, explains how to maintain your MX800 Series terminals.
Chapter 4, Troubleshooting, provides guidelines for troubleshooting.
Chapter 5, VeriFone Service and Support, provides information for contacting
your VeriFone representative or service provider.
Chapter 6, Specifications, provides information on power, environment, and
dimensions of the hardware.
MX800 SERIES INSTALLATION GUIDE 1
Conventions
NOTE
CAUTION
WARNING
Used in This
Document
The following table describes the conventions used:
Table 1 Document Conventions
Convention Meaning
Blue
Courier Courier font is used when specifying text that you would enter at
Italic Italic font style indicates book titles or emphasis.
SCREENTEXT
Text in blue indicates terms that are cross referenced.
a command prompt.
Used when specifying on-screen text that is tapped or selected,
and for keys to be pressed.
The pencil symbol is used to highlight important information.
The caution symbol indicates possible hardware or software
failure, or loss of data.
The lightning symbol is used as a warning when bodily injury
might occur.
Acronyms
2 MX800 SERIES INSTALLATION GUIDE
The following table describes the acronyms used:
Table 2 Acronyms
Convention Meaning
ECR Electronic Cash Register
DUKPT Derived Unique Key Per Transaction
MRA Merchandise Return Authorization
LAN Local Area Network
PED PIN Entry Device
RFID Radio Frequency Identification
SAM Security Access Module
MSAM Micromodule-Size Security Access Module
TIFF Tagged Image File Format
USB Universal Serial Bus
VGA Video Graphics Array
Features
CHAPTER 1
This chapter presents an overview and feature list for the MX800 Series terminals.
MX800 Series terminals are designed to offer customers outstanding flexibility
with the help of the terminals' unique modular design that supports a full line of
payment and value-added applications such as loyalty or prepaid cards. In
addition, they are easy to use, secure, and highly reliable–backed by two decades
of VeriFone leadership in electronic payment.
Overview of the
MX800 Series
Terminal
Modular Design
The MX800 Series offers customers the opportunity to efficiently mix terminals
within the same store or chain of stores–saving time and money on
implementation, maintenance, and training. The MX870, MX860, MX850, and
MX830 share the following:
• Architecture — Linux, similar printed circuit boards, many of the same
applications.
• Upgrade modules — Terminals in different locations can be equipped with
different modules, as needed. Built-in upgradability protects investment,
allowing stores to adapt to changing trends.
• Multifunction connector — Accepts all available cables, reduces cost by
simplifying implementation and allowing cable upgrades.
• Mounting stands and wedges — Share the same keyhole pattern for secure
mounting.
• Footprint and “look and feel” — Offers consistency and simplifies training.
MX800 Series terminals offer outstanding flexibility due to their modular design.
Modules that can be added include contactless smart cards that use radio
frequency identification (RFID) based on ISO 14443 standards.
Display Features
MX870
The MX870 is a color 1/4 VGA payment device with a 5.6-inch display, and is
operated exclusively by touch screen.
MX860
The MX860 has a 4.3-inch color display, touch screen, and numeric keypad.
MX850
The MX850 has a 3.5-inch color 1/4 VGA display, touch screen, and ATM-style
screen-addressable keys.
MX800 SERIES INSTALLATION GUIDE 3
MX830
The MX830 has a 3.5-inch backlit, 16-shade grayscale display with optional touch
screen and ATM-style screen-addressable keys.
Stylus
The signature capture stylus is available for any MX800 Series terminal with a
touch screen. Signature capture capability allows capture of virtual signatures,
which can be stored as tagged image file format (TIFF) files using capacitive
touch technology.
Features and
Benefits
Following are the features and benefits of the MX800 Series terminals:
Table 3 Features and Benefits
Features Benefit
Optional upgradable modules Lets customers economically address today's needs,
while adding capabilities as desired; protects
investment.
Ethernet/USB (Universal Serial
Bus) connectivity
Safety glass touch screen The capacitive and electrostatic technology is highly
Signature capture capability Speeds customers through lanes; allows digital
Allows LAN connections for high-speed data
transfer, back-end clearing, and settlement.
Supports connections to electronic cash registers
(ECRs) and PCs using USB or Ethernet. USB Host
functionality supports other USB devices such as
USB memory drives.
Note: Ethernet is optional on the MX830 terminal.
effective; provides better response with fingertip and
stylus; scratch-resistant.
Note: Touch screen is optional on the MX830
terminal.
storage and retrieval,
lowers costs.
Triple-track magnetic card
reader
Smart card reader/writer Accepts chip cards conforming to the latest global
PCI PED-compliant PINpad Virtual PINpad complies with PCI regulations for
High Resolution Display Supports sophisticated applications with full-motion
Privacy Filter (Optional) PED-compliant privacy screen, protecting the
4 MX800 SERIES INSTALLATION GUIDE
Logically oriented for improved read rates; handles
magnetic stripe cards, including drivers’ licenses.
standards.
improved security.
video.
consumer's PIN entry.
Table 3 Features and Benefits (Continued)
Features Benefit
Sophisticated security Includes 3DES encryption, Master Key/Session Key
and Derived Unique Key Per Transaction (DUKPT)
key management; also incorporates VeriShield file
authentication and tampering safeguards.
32-bit microprocessor Streamlines processing, even on complex
transactions.
Flash and RAM Ample memory to support multiple payment and
value-added applications simultaneously.
RS-232/RS-485 ports Provides connectivity for ECRs in tailgate mode
using RS-485, and for peripherals using RS-232.
Audio MX870 — Internal speakers. Includes output jacks
for external speakers.
MX860 and MX850 — Audio is optional.
MX830 — No audio.
Factory
Options
Speakers
Optional Modules
Factory options are available for the MX800 Series terminals, depending on your
needs.
The MX870 terminal is the only terminal with built-in speakers for tones and
prompts. A line-out port is available to drive externally powered speakers for some
models of the MX860 and MX850, but not for the MX830.
The MX800 Series offers upgradable modules that can be installed in the factory
or upgraded after distribution to the field. All modules can be installed easily and
efficiently. Complete installation instructions are found in the Installing Optional
Components section.
Contactless Reader Module
The optional contactless smart card module incorporates RFID technology based
on the ISO 14443 standard. The “tap-and-go” design conforms to industry
specifications. A smart card is read when it is placed in close proximity
(1 in. to 3.9 in. or 2.5 to 10 cm) to the reader, reducing wear and tear on card
readers and cards. Contactless readers can be used to support any number of
payment and value-added applications. See Installing Optional Components for
more information.
MX800 SERIES INSTALLATION GUIDE 5
Applications Standard payment applications are available from VeriFone to interface with most
ECRs. Applications for the terminals are written using a C-based programming
language. These programs can be downloaded directly from an ECR, another
terminal, or a development PC using the MX800 Series terminal System Mode.
Terminal System Mode can also be used for diagnostics, changing the password,
and Master Key injection. For further information on System Mode, see the
MX800 Series Reference Manual.
Total Cost of
Ownership
The MX800 Series terminals have been designed to be flexible and future proof,
delivering a low total cost of ownership.
The modular terminals can be configured at the factory or in the field by a trained
technician. The flexibility and versatility of the terminals allow use of the terminals
with different capabilities in different stores or locations. The terminals can be
purchased with the modules that meet today's requirements, and other
capabilities can be added as and when needed.
6 MX800 SERIES INSTALLATION GUIDE
Installation
WARNING
CHAPTER 2
This chapter describes the MX800 Series installation procedures and includes
connection examples.
Installing the
Device
Unpacking
This section presents installation guidelines for the MX800 Series terminal.
Open the shipping carton and carefully inspect the contents for possible
tampering or shipping damage.
Do not use a damaged terminal.
MX800 SERIES INSTALLATION GUIDE 7
Figure 1 Example of Terminal Product Components
Cable Tie-down
Strap and Screw
Multiport Cable
Power Pack
Stylus and Tether
(Optional)
Stylus Mounting
Holster (Optional)
To unpack the
shipping carton
1 With the shipping carton right side up, open the top and remove all items from
the carton:
• Terminal unit
• Cable tie-down strap and screw
• Power pack (power supply)
• Multiport cable
• Stylus and tether (optional)
• Mounting holster (optional)
2 Remove the protective plastic wrap from the display and other components.
3 Place the components on a table or countertop.
4 Save the shipping carton and packing material for repacking or moving in the
future.
8 MX800 SERIES INSTALLATION GUIDE
Selecting a
WARNING
WARNING
Location
Use the following guidelines to select a location for the MX800 Series terminal.
1 Select a location for the terminal that offers adequate ventilation and
protection and is convenient for the user and merchant.
The MX800 Series terminal is designed for indoor use only.
2 Place the MX800 Series terminal on a flat surface, such as a table or
countertop, or mount it on a mounting stand supplied by VeriFone.
Avoid areas with:
• Excessive heat or dust
• Oil or moisture
• Devices that cause excessive voltage fluctuations or electrical noise, such
as air conditioners, fans, electric motors, neon signs, or high-frequency
security devices
• Direct sunlight or objects that radiate heat
3 Position the terminal conveniently in relation to power and ECR or LAN
connections.
Stand Mount
Do not use the MX800 Series terminal near water, including a bathtub, wash
bowl, kitchen sink, or laundry tub. Do not use in a wet basement or near a
swimming pool.
4 Before connecting the terminal to the power pack, complete the installation
by connecting all the cables (see Connecting the Device and Power Up with
the Multiport Cable).
In most retail spaces, the terminal is positioned on a stand mount. To install the
terminal on the stand mount:
1 Install the stand mount on the countertop in the desired lane over an
appropriate hole through which the wiring connections can be threaded.
2 Thread all wiring connections through the center of the stand mount.
3 Make all wiring connections.
4 Attach the cable tie-down strap with the supplied screw.
5 Align and seat the three pins on the top plate of the stand mount platform with
the three key-hole slots on the bottom of the terminal (Figure 2).
MX800 SERIES INSTALLATION GUIDE 9
6 Slide the terminal down until the unit seats securely.
Figure 2 Aligning MX800 Series Terminal with the Typical Mounting
Plate
PIN Protection
Measures
The following techniques can be employed to provide for effective screening of
the PIN-entry keypad during the PIN entry process. These methods would
typically be used in combination, though in some cases a method might be used
singly.
• Positioning of terminal on the check-stand in such a way as to make visual
observation of the PIN-entry process infeasible. Examples include:
• Visual shields designed into the check-stand. The shields may be solely
for shielding purposes, or may be part of the general check-stand design.
• Position the PED so that it is angled in such a way that PIN spying is
difficult.
• Installing PED on an adjustable stand that allows consumers to swivel the
terminal sideways and/or tilt it forwards/backwards to a position that makes
visual observation of the PIN-entry process difficult.
• Positioning of in-store security cameras so that the PIN-entry keypad is not
visible.
The following table describes the two preferred mounting methods and the
recommended measure to protect from PIN capture in four observation corridors:
10 MX800 SERIES INSTALLATION GUIDE
Table 4 Mounting Methods and Protection Measures
Installing
Optional
Components
Method Cashier
Countertop
without stand
Countertop
with stand
Use signage
behind the
PED
No action
needed
Customer In
Queue
Install so that
customer is
between PED and
next in queue
Install so that
customer is
between PED and
next in queue
Customers
Elsewhere
No action
needed
No action
needed
On-Site
Cameras
Do not install
within view of
cameras
Do not install
within view of
cameras
VeriFone also recommends instruction of the cardholder regarding safe PIN-entry.
This can be done with a combination of:
• Signage on the PED
• Prompts on the display, possibly with a “click-through” screen
• Literature at the point of sale
• A logo for safe PIN-entry process
This section discusses the installation procedures for the optional components
available for the MX800 Series terminal. Your terminal may already have some of
these options, as modules can be installed at the factory or in the field.
Installing
Countertop Wedge
To install the
countertop wedge
The countertop wedge raises the rear section of the MX800 Series terminal by an
angle of 10 degrees to facilitate use of the screen (Figure 3).
Figure 3 Countertop Wedge: Rear View of the MX800 Series Terminal
1 Align the pins in the countertop wedge with the two key holes on the bottom
of the MX800 Series terminal (Figure 4).
2 Slide the countertop wedge firmly into position.
MX800 SERIES INSTALLATION GUIDE 11
3 Route the multiport cable through the races in the countertop wedge or
NOTE
through the races underneath the wedge.
Figure 4 Installing the Countertop Wedge
.
Installing I/O
Modules
Use the following steps to install optional I/O modules:
The retaining screws are captive, which means they do not actually separate
from their seats, but only from the mounting hole.
1 Loosen the module retaining screw on the bottom of the terminal (Figure 5)
until the old module can slide out.
Figure 5 Removing the old I/O Module
12 MX800 SERIES INSTALLATION GUIDE
2 Slide the module into place (Figure 6) and secure the retaining screw.
Figure 6 Installing the Module
Installing MSAM
Cards
Follow the steps below to install smart cards (MSAM cards).
Often merchants are issued MSAM cards to run small applications, such as loyalty
programs. MSAM cards are used only with MX800 Series terminal smart card
configurations.
1 Unplug the power pack from the multiport cable.
2 Place the terminal upside down on a soft, clean surface to protect the lens
from scratches.
3 Remove the MSAM compartment door screw and rotate the door up and
back to access the MSAM cardholders.
Figure 7 Removing the MSAM Compartment Screw and Door
MX800 SERIES INSTALLATION GUIDE 13
4 Remove any previously installed MSAM card by sliding the card from the
NOTE
MSAM cardholder.
Figure 8 Removing Installed MSAM Card
Before inserting the MSAM card, position it with the card’s gold contacts facing the
smart card reader end of the terminal. The cardholder connector base has a set of
contacts and a notch on one corner to ensure the MSAM card is positioned
correctly. The MSAM card has a notch on one corner to ensure that it fits into the
connector base in only one way. The MSAM compartment door will not close
properly if the MSAM cards are installed incorrectly.
5 Install an MSAM card by aligning the card and carefully sliding it within the
guides on the cover until it is fully inserted.
Figure 9 Inserting the MSAM Card
14 MX800 SERIES INSTALLATION GUIDE
6 Reinstall the compartment cover and door screw.
WARNING
Figure 10 Reinstalling the Compartment Door and Screw
Installing the
Trimplate
Connecting the
Device
The MX800 Series terminal can be fitted with interchangeable trimplates to
customize the appearance of the terminal. MX870 trimplate installation is
explained below. Trimplates for the MX860, MX850, and MX830 are snapped
straight down and are not rocked into place.
1 Insert the trimplate by lining up the three notches of the face plate into the
unit.
2 Firmly snap the top part of the trimplate to secure it.
Figure 11 Installing the Trimplate
This section provides brief descriptions of possible MX800 Series terminal device
connections and the power pack connection. For complete information about
installing and using an optional device, see the user documentation supplied with
that device.
Ensure that the multiport cable is not connected to a power pack before attaching
the multiport cable to the MX800 Series terminal.
MX800 SERIES INSTALLATION GUIDE 15
Multiport Cable
CAUTION
The MX800 Series terminals use a multiport cable (Figure 12) to make most
connections, including connections to:
• an ECR
• an Ethernet LAN
• a development/host PC
Figure 12 Sample Multiport Cable: Front and Rear
Improper installation or removal of the terminal connector may permanently
damage the MX800 Series terminal.
The following precautions must be taken with multiport cables:
• Do not force the terminal connector into place.
• Always make sure that all of the pins are lined up in correct parallel fashion
before applying light pressure to snap the terminal connector into place.
• Do not attempt to remove the terminal connector by pulling directly on the
cable. Instead, firmly grasp the sides of the terminal connector with thumb
and forefinger, then pull out at the same angle the connector on the
terminal is facing.
• Disconnecting the power source during transaction processing may cause
loss of transaction data.
16 MX800 SERIES INSTALLATION GUIDE
Connecting ECR in
Tailgate Mode
To connect an ECR to the MX800 Series terminal, insert the multiport cable plug
into the bottom socket on the terminal, as shown in Figure 13.
Figure 13 Example ECR Connection
MX800 SERIES INSTALLATION GUIDE 17
Connecting to a
HOST COMPUTER FOR
USB PORT
MX800
TERMINAL
MULTIPORT
CONNECTOR
DOWNLOADS OR DEBUGGING
Host PC
To connect the MX800 Series terminal to a development PC, see Figure 14, which
shows a USB connection with the 23741-02-R multiport cable.
Connecting to the
Ethernet LAN
Connecting to
USB Host or Hub
Figure 14 Host PC Connection
To connect the MX800 Series terminal to an Ethernet LAN through the Ethernet
port using a standard Ethernet cable, insert the LAN cable from the LAN router or
hub into the Ethernet port on the multiport cable.
Connecting to a USB host or hub requires VeriFone USB cable (P/N 23741-02-R).
To connect to a USB host or hub:
1 Insert the multiport cable plug into the bottom socket on the terminal and
route the cable through the slots to the desired exit side.
2 Plug the USB connector of the multiport cable into the USB host or hub.
18 MX800 SERIES INSTALLATION GUIDE
Power Up with
NOTE
WARNING
the Multiport
Cable
This section describes how to connect the MX800 Series terminal to a power
source using the multiport cable.
If connected to an ECR, the MX800 Series terminal can receive power from the
ECR.
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
1 Make all other connections before connecting the power pack.
2 Insert the multiport cable connector into the port on the back of the terminal
(see Figure 15).
3 Route the cable through the slots to the desired exit side.
4 Insert the plug from the power pack into the +12V receptacle on the multiport
cable.
5 Plug the power pack into an indoor electrical power outlet (Figure 15).
Figure 15 Power Pack Connection
MX800 SERIES INSTALLATION GUIDE 19
Calibrate
Touch Screen
The MX800 Series terminal requires a touch screen calibration at the time of
installation. The terminal should be powered on and allowed to stabilize at normal
operating temperature; usually this takes no longer than 30 minutes, even if the
terminal was previously in a cooler or warmer location. The touch screen
calibration procedure (below) should then be performed.
To perform a touch screen (panel) calibration, follow this procedure:
1 Press the recessed button near the top of the Magnetic Stripe Reader with a
straightened paper clip and hold while three LEDs in the MSR track turn on.
Release the button when the middle LED turns off. Keep hands away from
the display until the prompt appears for password entry.
2 Enter the password.
3 In System Mode, perform a manual touch screen compensation. Tap
CONFIGURE > right blue arrow > CALIBRATE > CALIBRATE. Follow the directions
on the display.
20 MX800 SERIES INSTALLATION GUIDE
Maintenance
CAUTION
CHAPTER 3
The MX800 Series terminal has no user-maintainable parts.
The smart card implementation is a proprietary hardware solution that has no
serviceable parts.
Cleaning the
Terminal
Smart Card
Reader
To clean the terminal, use a clean cloth slightly dampened with water and a drop
or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
For best results, use the VeriFone Cleaning Kit (P/N 02746-01).
Never use thinner, trichloroethylene, or ketone-based solvents as they may
deteriorate plastic or rubber parts. Do not spray cleaners or other solutions
directly onto the display.
Do not attempt to clean the smart card reader. Doing so may void the warranty.
For smart card reader service, contact your VeriFone distributor or service
provider.
MX800 SERIES INSTALLATION GUIDE 21
22 MX800 SERIES INSTALLATION GUIDE
Troubleshooting
CAUTION
CHAPTER 4
During normal, day-to-day operation of your MX800 Series terminal, it is possible
for minor malfunctions to occur. Following are some examples of possible
problems, and steps to resolve them.
VeriFone follows stringent quality control standards in the manufacture of
MX800 Series terminals. Each unit that leaves the factory has been rigorously
tested to ensure quality and reliable operation. However, should you encounter a
problem in operation, read this section for possible causes and solutions.
Perform only the procedures specified in this guide. For all other services, contact
your local VeriFone distributor or service provider. Service conducted by parties
other than authorized VeriFone representatives may void the product warranty.
Each MX800 Series terminal is equipped with tamper-evident labels. Do not,
under any circumstances, attempt to disassemble the terminal.
The troubleshooting guidelines provided in this section identify various problems
and suggest the appropriate corrective action(s). If you have problems operating
your MX800 Series terminal, please read through these troubleshooting
examples. If the problem persists, or if it is not described below, contact your local
VeriFone representative for assistance.
Display is Blank If the terminal display does not show correct or readable information, check all
cable connections. If the problem persists, contact your local VeriFone
representative for assistance.
Serial Port Does
The following are the corrective steps to be taken if the serial port does not work.
Not Work
1 Check whether the device connected to the serial port of the multiport cable
of the MX800 Series terminal has power and is functioning correctly. If
possible, perform a self-test on the device.
2 The cable connecting the optional device to the MX800 Series terminal’s
serial port may be defective. Try a different serial cable.
3 If the problem persists, contact your local VeriFone representative for
assistance.
MX800 SERIES INSTALLATION GUIDE 23
Transaction Fails
to Process
The following are the corrective steps to be taken if the terminal does not process
the transaction.
There are several possible reasons why the terminal may not be operating
correctly or processing transactions. To check the most likely causes, follow the
steps below.
Step 1: Check the
magnetic card
reader
Step 2: Check the
smart card reader
1 Make sure that you are swiping cards correctly with the MX800 Series
terminal. For the MX800 Series terminal reader, the black, magnetic stripe on
the card should face down and towards the screen.
2 Perform a test transaction using several different magnetic stripe cards to
ensure that the problem is not a defective card.
3 Process a transaction manually using the screen instead of the card reader. If
the manual transaction works, the problem may be a defect in the card
reader. Contact your VeriFone distributor or service provider.
4 If the manual transaction does not work, proceed to Step 3: Check the cable
connections.
1 Make sure you are inserting the cards correctly with the MX800 Series
terminal smart card reader. The chip on the card should face down and
inward.
2 Perform a test transaction using several different smart cards to ensure that
the problem is not with the card.
3 Ensure any MSAM cards are correctly inserted and that the cardholders are
properly secured.
4 If the problem persists, contact your VeriFone distributor or service provider.
Step 3: Check the
cable connections
1 Ensure that all cables are correctly connected.
2 If cables are connected properly, check that the cable is in working order by
3 If the problem persists, contact your local VeriFone representative for
No Response
From the Stylus
The following are the corrective steps to be taken if the terminal does not respond
to the stylus inputs. (This procedure does not apply to the MX830 terminal without
touch screen.)
1 Check the documentation to ensure that the terminal supports this stylus.
2 Unplug the stylus that does not respond and connect a known working stylus.
3 If the problem persists, contact your local VeriFone representative for
24 MX800 SERIES INSTALLATION GUIDE
connecting a known good cable. If transactions process with this cable,
replace the defective cable.
assistance.
assistance.
Gap in Captured
NOTE
Signature
The following are the corrective steps to be taken if there is a gap in captured
signature. (This procedure does not apply to the MX830 terminal without touch
screen.)
1 Ensure that the stylus is pressed hard during signature capture.
2 If the problem persists, contact your local VeriFone representative for
assistance.
No Response
From the Touch
Screen
The following are the corrective steps to be taken if the touch screen does not
respond or displays the incorrect response. (This procedure does not apply to the
MX830 terminal without touch screen.)
The MX800 Series terminal requires a touch screen calibration at the time of
installation. The terminal should be powered on and allowed to stabilize at normal
operating temperature; usually this takes no longer than 30 minutes, even if the
terminal was previously in a cooler or warmer location. The touch screen
calibration procedure (below) should then be performed.
To perform a touch screen (panel) calibration, follow this procedure:
1 Press the recessed button near the top of the Magnetic Stripe Reader with a
straightened paper clip and hold while three LEDs in the MSR track turn on.
Release the button when the middle LED turns off. Keep hands away from
the display until the prompt appears for password entry.
2 Enter the password.
3 In System Mode, perform a manual touch screen compensation. Tap
CONFIGURE > right blue arrow > CALIBRATE > CALIBRATE. Follow the directions
on the display.
4 If the problem persists, contact your VeriFone representative for assistance.
MX800 SERIES INSTALLATION GUIDE 25
26 MX800 SERIES INSTALLATION GUIDE
VeriFone Service and Support
NOTE
WARNING
WARNING
For MX800 Series terminal problems, contact your local VeriFone representative
or service provider.
For MX800 Series product service and repair information:
• USA – VeriFone Service and Support Group, 1-800-834-9133,
Monday - Friday, 8 A.M. - 7 P.M., EST.
• International – Contact your VeriFone representative.
CHAPTER 5
Return a
Termi nal for
Service
Before returning the MX800 Series terminal to VeriFone, obtain a Merchandise
Return Authorization (MRA) number. The following procedure describes how to
return one or more MX800 Series terminals for repair or replacement
(U.S. customers only).
For International customers, please contact your local VeriFone representative
for assistance with your service, return, or replacement.
Do not, under any circumstances, attempt any service, adjustments, or repairs on
this equipment, other than the simple cleaning processes discussed in Chapter 3
and the troubleshooting procedures explained in Chapter 4. Instead, contact your
local VeriFone distributor or service provider for assistance. Failure to comply
can invalidate the product warranty.
This terminal comes equipped with a tamper-evident label. This Tamper Warning
label covers a screw hole on the case bottom and indicates if an unauthorized
party has opened the terminal case. Opening the case will make the terminal
inoperable and void the product warranty.
1 Gather the following information from the printed labels on the bottom of each
MX800 Series terminal to be returned:
• Product ID, including the model and part number.
• Serial number (S/N xxx-xxx-xxx).
2 Within the United States, call VeriFone toll-free at 1-800-834-9133.
3 Select the MRA option from the automated message. The MRA department
is open Monday–Friday, 8 A.M.–7 P.M., EST.
MX800 SERIES INSTALLATION GUIDE 27
4 Give the MRA representative the information gathered in step 1.
NOTE
If the list of serial numbers is long, fax the list, along with the information
gathered in step 1, to the MRA department at 727-953-4172.
• Please address the fax clearly to the attention of the “VeriFone MRA
Dept.”
• Include a telephone number where you can be reached, as well as your
fax number.
• You will be issued an MRA number(s) and the fax will be returned to you.
One MRA number must be issued for each MX800 Series terminal returned to
VeriFone.
5 Describe the problem(s).
6 Provide the shipping address where the repaired or replacement unit must be
returned.
7 Keep a record of the following items:
• Assigned MRA number(s).
• VeriFone serial number assigned to the MX800 Series terminal you are
returning for service or repair (terminal serial numbers are located on the
bottom of the unit).
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the MX800 Series terminal).
28 MX800 SERIES INSTALLATION GUIDE
Specifications
CHAPTER 6
Terminal
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the MX800 Series terminals.
Table 5 MX800 Series Terminal Specifications
Power • Peripheral power requirements: DC power pack: 12 V DC at
1.0 A
• Power pack requirements:120 V AC at 60 Hz (U.S.)
Environmental • Operating temperature: 0° to 40° C (32° to 104° F)
• Storage temperature: – 18° to + 66° C (0° to 150° F)
• Humidity: 15% to 95% relative humidity; no condensation
Dimensions MX870
• Height: 153 mm (6.0 inches)
• Width: 192 mm (7.5 inches)
• Depth: 57 mm (2.24 inches)
MX860
• Height: 153 mm (6.0 inches)
• Width: 192 mm (7.5 inches)
• Depth: 71 mm (2.8 inches)
MX850
• Height: 153 mm (6.0 inches)
• Width: 192 mm (7.5 inches)
• Depth: 71 mm (2.8 inches)
MX830
• Height: 153 mm (6.0 inches)
• Width: 192 mm (7.5 inches)
• Depth: 71 mm (2.8 inches)
Weight MX870: 1.68 lbs. (.77kg)
MX860: 1.62 lbs. (.74 kg)
MX850: 1.62 lbs. (.74 kg)
MX830: 1.62 lbs. (.74 kg)
Shipping weight: 1.08 kg (2.38 lb); includes terminal, cable tie-down strap and
screw, and the MX800 Series Quick Installation Guide.
MX800 SERIES INSTALLATION GUIDE 29
30 MX800 SERIES INSTALLATION GUIDE
INDEX
A
acronyms, Installation Guide 2
applications 6
audience, Installation Guide 1
C
captured signature, troubleshooting 25
connecting
ECR Tailgate
Ethernet LAN 18
multiport cables 16
to Host PC 18
to USB host or hub 18
contactless smart cards 5
conventions, documentation 2
countertop wedge, installing 11
17
D
Display
features
troubleshooting 23
3
E
ECR connection, tailgate mode 17
Ethernet LAN connection 18
F
factory options 5
speakers 5
features 3
and benefits 4
Display 3
overview 3
total cost of ownership 6
H
Host PC 18
I
installation
I/O modules
12
MSAM cards 13
MX800 Series 7
optional components 11
selecting a location 9
stand mount 9
trimplate 15
I/O modules 12
L
location for MX800 Series 9
M
maintenance
cleaning a terminal
returning a terminal 27
smart card reader 21
Merchandise Return Authorization 27
MSAM cards, installing 13
multiport cables
connecting
disconnecting 16
power up with 19
MX800 Series
applications
factory options 5
features and benefits 4
installation 7
service and support 27
specifications 29
trimplate, installing 15
16
6
21
O
optional components
contactless reader
countertop wedge 11
installation 11
I/O modules 12
MSAM cards 13
trimplate 15
optional modules 5
overview
5
MX800 SERIES INSTALLATION GUIDE 31
features 3
troubleshooting 23
P
PC connection 18
PIN protection measures 10
power up with multiport cable 19
product ID 27
S
serial number 27
serial port, troubleshooting 23
service
MX800 Series
returning a terminal 27
smart cards, contactless 5
specifications, MX800 Series 29
stand mount for MX800 Series 9
stylus, troubleshooting 24
27
T
terminal
repair
replacement 27
service and support 27
touch screen, troubleshooting 25
transaction failure, troubleshooting 24
trimplate, installing 15
troubleshooting
captured signature
Display 23
overview 23
serial port connection 23
stylus 24
touch screen 25
transaction failure 24
27
25
U
USB connection 18
32 MX800 SERIES INSTALLATION GUIDE
MX800 SERIES REFERENCE MANUAL 33
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
Tel: (800) VeriFone (837-4366)
www.verifone.com
MX800 Series
Installation Guide
Part Number 23752, Revision C
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