Verifone M424 User Manual
M424
Installation Guide
Verifone Part Number DOC380-003-EN-A , Revision A.1
M424 Installation Guide
© 2020 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
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Product Warranty
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments in this document to your local Verifone Support Team.
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Verifone Part Number DOC380-003-EN-A , Revision A.1
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 2
Setup Device Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Mounting Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting Cables and other Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
M424 Connection Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Powered Multiport Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
MSAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Device Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Contactless Smart Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
M424 Wi-Fi/BT Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Bluetooth Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Wireless Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
External and Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
M424 INSTALLATION GUIDE 3
CONTENTS
CHAPTER 3
Specifications Power Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Processors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
MSAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Integrated Contactless Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Audio Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
CHAPTER 4
Maintenance and
Cleaning
General Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Smart Card Reader Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Magnetic Stripe Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
CHAPTER 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
CHAPTER 6
Troubleshooting
Guidelines
Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 39
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
4 M424 INSTALLATION GUIDE
PREFACE
This guide is the primary source of information for setting up and installing the
Verifone M424 device.
Audience
Organization
Related
Documentation
This guide is useful to anyone installing and configuring the device.
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the Verifone M424 device.
Chapter 2, Setup. Explains setup and installation of the device, selecting a
location, and establishing connections with other devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
device.
Chapter 4, Maintenance and Cleaning. Explains maintenance of the device.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider and information on how to order accessories or documentations
from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem in device installation and configuration.
Refer to the following set of documents to learn more about the device:
M424 Certifications and Regulations VPN - DOC380-001-EN
M424 Series Quick Installation Guide VPN - DOC380-002-EN
M424 INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Guide Conventions
Guide
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross references.
Italics Italic typeface indicates book
titles or emphasis.
The pencil icon is used to
highlight important information.
The caution symbol indicates
hardware or software failure, or
loss of data.
The lightning symbol is used as a
warning when bodily injury might
occur.
See Guide Conventions.
You must not use this unit
underwater.
RS232-type devices do not work
on the M424 communication
port.
The unit is not waterproof or
dustproof and is intended for
indoor use only.
Do not use the device near water
due to risk of shock.
6 M424 INSTALLATION GUIDE
PREFACE
Guide Conventions
Acronym Definitions
Acronyms are used in place of the full definition. Table 2 presents acronyms and
their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AES Advanced Encryption Standard Algorithm
ARM Advanced RISC Machine
CTLS Contactless Reader
DUKPT Derived Unique Key Per Transaction Method as defined in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
ECR Electronic Cash Register
EMV Joint Europay, MasterCard and Visa Standard
MSAM Multiple Secure Access Module
MSR Magnetic Swipe Reader
NFC Near Field Communication
PIN Personal Identification Number
POS Point-of-Sale
QR Code Quick Response Code
SAM Secure Access Module
SCR Smart Card Reader
SRED Secure Reading and Exchange of Data
USB Universal Serial Bus
Wi-Fi Wireless Fidelity
M424 I
NSTALLATION GUIDE 7
PREFACE
Guide Conventions
8 M424 INSTALLATION GUIDE
CHAPTER 1
Device
Overview
This chapter provides a brief description of the Verifone M424 device.
The Verifone M424 device is a best-in-class, single-screen media-capable and
consumer-facing device, which allows electronic payment transactions to be
processed in multi-lane scenarios. This payment processing solution with a fully
integrated POS can scan barcodes, QR codes and products with the help of
integrated camera.
In combination with Verifone Connect digital services, it offers self-check-out/selfcheck-in, payment, and the ability to run Android applications, like loyalty and
inventory. It also enables clients to remotely monitor and update their device using
Verifone’s estate management solution. The Verifone M424 device supports
Bluetooth and Wi-Fi, and meets PCI-PTS 5.X SRED requirements for maximum
security.
The Verifone M424 device supports all payment methods - magnetic stripe, EMV,
and NFC/Contactless Reader, including Apple Pay, Google Pay, and Samsung
Pay mobile wallets. The easy to read color touch screen supports all payment
related user interactions and keypad for secure PIN entry.
Figure 1 M424 Device
M424 INSTALLATION GUIDE 9
DEVICE OVERVIEW
Key Features and Benefits
M424 Features
Processor • 1.1 GHz, Arm Cortex-A7 quad-core
• Dedicated secure processor
Memory • 2 GB RAM
• 16 GB Flash
• Secure processor: 512 MB DRAM, 512 MB Flash
Display
• 5.5 inch (120.77 X 67.93) HD IPS LCD, Capacitive Touch
screen
Keypad (touch) • Dedicated mechanical keypad and on-screen (touch)
keypad.
Payment
• Magnetic Swipe Reader (MSR)
• Smart Card Reader (SCR)
• Contactless Reader (CTLS)
• Near Field Communication (NFC)
• Quick Response (QR) code
Communication • Bluetooth 4.2 BLE
• 2.4 GHz + 5 GHz Wi-Fi, 802.11 a, b, g, n
Peripheral Ports
• Custom Multiport Interface
Camera • 5 MP (front QR/Barcode Scanner)
• Auto-focus
• Fast scanner
Security
• PCI PTS 5.x-approved
• SRED
• Supports AES DUKPT
10 M424 INSTALLATION GUIDE
SIM/SAM • 2 Standard SAM
Environmental
• Operating temperature: 0° to 50° C (32° to 122° F)
• Storage temperature: -20° to 60° C (-4° to 140° F)
• Relative humidity: 5% to 95% Non-condensing
DEVICE OVERVIEW
Features and Benefits
Features and
Benefits
Exceptional Ease of
Use
Performance and
Durability
Following are the features and benefits.
• Large 5.5” LCD display for unlimited application possibilities and easy
readability under various lighting conditions.
• Touchscreen for icon-based applications or electronic signature capture
support.
• Intuitive telco-style keypad with colored control keys.
• Bi-directional magnetic stripe card reader with an extended blade for optimal
card reading.
• Audio jack to facilitate accessibility for the visually impaired.
• Fast transactions due to powerful 1 GHz ARM Cortex and quad-core ARM
Cortex-A7 1.1GHz processor.
• Rounded corners and drop resistant to less than 1m on concrete floor to
minimize breakage.
• 16GB of Flash memory and 2GB SDRAM.
Security
Contactless
Capability
Communication
Technology
• This device is IP53 rated while on a stand between zero and forty five degrees
inclined.
• Incorporates tamper-sensing circuitry to detect unauthorized intrusion and
supports a broad spectrum of software-based security features.
• PCI-PTS 5.x approved for debit and other PIN-based transactions.
• EMV Level 1 Type Approval.
• Supports reliable security features including TLS, VeriShield file
authentication, and VeriShield Protect to help prevent fraud and other
intrusions.
• Advanced contactless architecture that future-proofs investment with a single
contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture.
• Dedicated tap zone for optimized user experience.
• Accepts EMV, NFC, QR Code and mag-stripe contactless payments as well as
PIN-based transactions.
• Bluetooth: Simple, plug-and-play installation for locations that need short-
range wireless capability. Eddystone and iBeacon profiles are also supported.
• Wi-Fi: Ideal for retailers that need multiple wireless devices and have an
existing IP infrastructure.
NSTALLATION GUIDE 11
M424 I
DEVICE OVERVIEW
Features and Benefits
12 M424 INSTALLATION GUIDE
Setup
NOTE
CHAPTER 2
This chapter describes the setup procedure for:
• Device Location.
• Inside the Shipping Carton.
• Device Features.
• Connection Ports.
• M424 Connection Options.
• MSAM Card.
• Device Power Source.
• Smart Card Reader.
• Magnetic Card Reader.
• Contactless Smart Card Transaction.
Device Location
Ease of Use
Environmental
Factors
• M424 Wi-Fi/BT Support.
• Optional Accessories.
The following are guidelines used to select an ideal location for the device.
• The device must be used in an attended environment.
• Select a location convenient for both merchant and cardholder.
• Select a flat support surface less than two meters high, such as a counter top
or table, or secure the device on a stand mount supplied by Verifone.
• Select a location near a power outlet, POS, ECR, or computer connected to
the device. For safety, do not string cables or cords across a walkway.
• The M424 device must be mounted only on Verifone approved stands.
• The device is suitable for mounting only at height less than or equal to 2
meters.
• Do not use the device where there is excess heat, dust, humidity, moisture,
caustic chemicals or oils.
• The device is IP53 rated and designed to be used in dusty or moist
environment when mounted to a stand.
• Keep the device away from direct sunlight and anything that radiates heat,
such as a stove or a motor.
M424 INSTALLATION GUIDE 13
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