Verifone M400WIFIBT User Manual
M400
Installation Guide
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Verifone Part Number DOC445-003-EN-A, Revision A.7
M400 Installation Guide
© 2017 Verifone, Inc.
All rights reserved . No p art of the con tents of this document may be rep roduced or transmitte d in any form witho ut th e written
permission of Verifone, Inc.
The in formation cont ained in this d ocument is subj ect to chan ge wi thout notice. Alth ough Verifone ha s attempted to en sure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You sh ould ve rify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone, and the Verifone logo are registered trademarks of Verifone.
Other brand names or trademarks associated with Verifone’s products and services are trademarks of Verifone, Inc. All other brand
names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments in this document to your local Verifone Support Team.
Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC445-003-EN-A, Revision A.7
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 1
Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CHAPTER 2
Setup Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Ensuring User Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Mounting Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting Cables and other Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
M400 Connection Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Powered USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Berg Adaptor Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
ICE Cubes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
ICE Cube Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Supported ICE Cube Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
MSAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Terminal Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Calibrate Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Contactless Smart Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
M400 WiFi/BT Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Bluetooth Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Wireless Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
M400 INSTALLATION GUIDE 3
CONTEN TS
Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
External and Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CHAPTER 3
Specifications Power Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
SD Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Integrated Contactless Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Audio Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
CHAPTER 4
Maintenance and
Cleaning
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Magnetic Stripe Cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Smart Card Cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
CHAPTER 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
CHAPTER 6
Troubleshooting
Guidelines
Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Terminal Display Does Not Show Correct/Readable Info. . . . . . . . . . . . . . . . . . 41
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
4 M400 INSTALLATION GUIDE
PREFACE
This guide is the primary source of information for setting up and installing the
terminal.
Audience
Organization
Related
Documentation
This guide is useful to anyone installing and configuring the terminal.
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the terminal.
Chapter 2, Setup. Explains setup and installation of the terminal, selecting a
location, and establishing connections with other devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
terminal.
Chapter 4, Maintenance and Cleaning. Explains maintenance of the terminal.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider and information on how to order accessories or documentations
from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem in terminal installation and configuration.
Refer to the following set of documents to learn more about the terminal:
M400 Certifications and Regulations VPN - DOC445-001-EN
M400 Series Quick Installation Guide VPN - DOC445-002-EN
M400 Series Ice Cube Certifications and Regulations VPN - DOC445-005-EN
M400 Series Ice Cube Quick Installation Guide VPN - DOC445-006-EN
M400 Series Stand Qu ick Installation Guide VPN - DOC445-007-EN
M400 Series Privacy Shield Quick Installation Guide VPN - DOC445-008-EN
VOS Programmers Manual VPN - DOC00501
M400 INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Guide Conventions
Guide
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross references.
Italics Italic typeface indicates book
titles or emphasis.
The pencil icon is used to
highlight important information.
The caution symbol indicates
hardware or software failure, or
loss of data.
The lightning symbol is used as a
warning when bodily injury might
occur.
See Guide Conventions.
You must not use this unit
underwater.
RS232-type devices do not work
on the M400 communication
port.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
Do not use the terminal near
water due to risk of shock.
6 M400 INSTALLATION GUIDE
PREFACE
Guide Conventions
Acronym Definitions
Acronyms are used in place of the full definition. Table 2 presents acronyms and
their definitions.
Table 2 Acronym Definitions
Acronym Definitions
3DES Triple Data Encryption Standard
AES Advanced Encryption Standard Algorithm
API Application Programming Interface
ARM Advanced RISC Machine
BBM Battery Backed Memory
CAPK Certification Authority Public Key
CBC Cipher Block Chaining mode
DEA/DES Data Encryption Algorithm/Standard
DUKPT Derived Unique Key Per Transaction Method as defined in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
ECR Electronic Cash Register
EMV Joint Europay, MasterCard and Visa Standard
FSM Fiscal Module
MAC Message Authentication Code
MMU Memory Management Unit
MSAM Multiple Secure Access Module
OS Operating System
PIN Personal Identification Number
POS Point-of-Sale
RFID Radio Frequency Identification
SAM Secure Access Module
SC Smart Card (Integrated Chip Card)
SD Secure Digital
SR Ship Release
SRAM Static Random Access Memory
UI User Interface
USB Universal Serial Bus
Wi-Fi Wireless Fidelity
NSTALLATION GUIDE 7
M400 I
PREFACE
Guide Conventions
8 M400 INSTALLATION GUIDE
CHAPTER 1
Terminal
Overview
A media-capable consumer-facing device that connects to a POS system which
allows electronic payment transactions to be processed in multi-lane scenarios. It
provides better media capabilities, more reliable hardware, and more efficient
processing software.
The terminal features a color 5” IPS LCD capacitive touch screen display, fast
processor, abundant memory, PCI 4.x security, and an integrated contactless
module. M400 WiFi/BT supports 802.11 a/b/g/n Wireless Fidelity (Wi-Fi) and
Bluetooth (BT), while the M400 BT variant supports Bluetooth (BT) including BLE
with iBeacon and Eddystone profiles .
Figure 1 M400 Terminal
M400 INSTALLATION GUIDE 9
TERMINAL OVERVIEW
Features and Benefits
Features and
Benefits
Exceptional Ease of
Use
Performance and
Durability
The terminal focuses on optimizing cost structure and providing better form factor
by combining the right features and functions.
• Large 5” LCD display for unlimited application possibilities and easy
readability under various lighting conditions.
• Touchscreen for icon-based applications or electronic signature capture
support.
• Intuitive telco-style keypad with colored control keys, interchangeably detects
key presses from tactile keypad and the touchscreen.
• Bi-directional magnetic stripe card reader with an extended blade for optimal
card reading.
• Audio jack to facilitate accessibility for the visually impaired.
• Fast transactions due to powerful 1 GHz ARM Cortex A9 processor.
• Rounded corners and drop resistant to three feet on concrete floor to minimize
breakage.
• 256 MB of flash memory and 512 MB SDRAM with removable uSD.
Security
Contactless
Capability
Communication
Technology
• Incorporates tamper-detection circuitry to resist unauthorized intrusion and
supports a broad spectrum of software-based security features.
• PCI 4.x approved for debit and other PIN-based transactions.
• EMV Level 1 Type Approval.
• Supports reliable security available including SSL, VeriShield file
authentication, and VeriShield Protect to help prevent fraud and other
intrusions.
• With Kensington lock feature resident in the terminal as part of the case.
• Advanced contactless architecture that future-proofs investment with a single
contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture.
• On-screen tap zone for optimized user experience.
• Accepts EMV, NFC, and mag-stripe contactless payments as well as PIN-
based transactions.
• Bluetooth: Simple, plug-and-play installation for locations that need short-
range wireless capability. Eddystone and iBeacon profiles are also supported.
10 M400 INSTALLATION GUIDE
• Wi-Fi: Ideal for retailers that need multiple wireless devices and have an
existing IP infrastructure (M400 WiFi-BT only).
Setup
CHAPTER 2
This chapter describes the setup procedure for:
• Terminal Location.
• Inside the Shipping Carton.
• Terminal Features.
• Connection Ports.
• M400 Connection Options.
• MSAM Card.
• Terminal Power Source.
• Calibrate Touch Panel.
• Smart Card Reader.
• Magnetic Card Reader.
Terminal
Location
Ease of Use
Environmental
Factors
• Contactless Smart Card Transaction.
• M400 WiFi/BT Support.
• Optional Accessories.
The following are guidelines used to select an ideal location for the terminal.
• Select a location convenient for both merchant and cardholder.
• Select a flat support surface, such as a countertop or table, or mount it on a
mounting stand supplied by Verifone.
• Select a location near a power outlet, POS, ECR, or computer connected to
the terminal. Do not string cables or cords across a walkway for safety.
• Do not use the unit where there is high heat, dust, humidity, moisture, caustic
chemicals or oils.
• Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
• Do not use the terminal outdoors.
M400 INSTALLATION GUIDE 11
SETUP
CAUTION
WARNING
CAUTION
PIN Protection Measures
The terminal is not waterproof or dustproof. It is intended for indoor use only. Any
damage to the unit from exposure to rain or dust can void any warranty.
Electrical
Considerations
Contactless
Considerations
• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
• Do not use the terminal near water or in moist conditions.
• Disconnect the device from its POS terminal before cleaning.
Do not use the terminal near water, including a bathtub, wash bowl, kitchen sink
or laundry tub, in a wet basement, or near a swimming pool to avoid shock or
damage.
Avoid having metallic objects in proximity of the contactless antenna. If you need
to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic
mounting plate.
Using an enclosed metal frame or mount may negatively affect contactless
performance
PIN Protection
Measures
Use the following techniques to provide effective screening of PIN-Entry Devices
(PEDs) during the PIN-entry process. You can use these methods in combination,
although in some cases a single method might suffice.
• Position the terminal on the check-in stand in such a way as to block visual
observation of the PIN-entry process. Examples include:
• Visual shields designed into the check-in stand. The shields may be solely
for shielding purposes, or may be part of the general check-in stand
design.
• Position the terminal so that it is angled in such a way that PIN spying is
difficult.
• Install the PED on an adjustable stand that allows consumers to swivel the
terminal sideways and/or tilt it forwards/backwards to a position that makes
visual observation of the PIN-entry process difficult.
• Position in-store security cameras so that the PIN-entry keypad is not visible.
12 M400 INSTALLATION GUIDE
PIN Protection Measures
NOTE
The following table describes the two preferred mounting methods and the
recommended measures to protect against PIN capture in four observation
corridors:
Table 3 Mounting Methods and Protection Measures
SETUP
Ensuring User
Privacy
Method Cashier
Countertop
without stand
Countertop
with stand
Use signage
behind the
PED
No action
needed
Customer in
Queue
Install so that
customer is
between PED and
next in queue
Install so that
customer is
between PED and
next in queue
Customers
Elsewhere
No action
needed
No action
needed
On-site
Cameras
Do not install
within view of
cameras
Do not install
within view of
cameras
Verifone also recommends instruction of the cardholder regarding safe PIN-entry.
This can be done with a combination of:
• Signage on the PED
• Prompts on the display, possibly with a click-through screen
• Literature at the point of sale
• A logo for safe PIN-entry process.
Use the following guidelines to protect the user’s privacy when he enters his
personal identification number (PIN):
Mounting
Considerations
• The area of visibility should be no larger than a cone taken from the number 5
key at an angle of 45° and covering an area of 270° directly in front of the user.
• You can secure PIN entry by installing a Privacy Shield (optional).
Verifone recommends the use of an approved stand for all mounting situations.
Position the terminal conveniently in relation to power, POS, ECR, and LAN
connections. Ensure the M400 terminal is located in a manner that allows
customers to swipe their magnetic cards or insert their Smart Cards in a smooth
and comfortable motion without encountering obstructions. If the unit will be
swiveled during normal operation, Verifone requires the use of an approved swivel
stand.
Special care is required when mounting the M400 terminal in sites that utilize
anti-theft devices positioned at doorways or surface mounted deactivator pads.
Devices of this type, such as Sensormatic brand devices, generate strong
electromagnetic fields which may interfere with M400 terminal. Always select
mounting locations at least six feet from doorway units and at least 18 inches
from surface mounted deactivator pads.
NSTALLATION GUIDE 13
M400 I
SETUP
NOTE
WARNING
Inside the Shipping Carton
Inside the
Shipping Carton
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The terminal is a secure product. Tampering causes it to
cease to function or to operate in an unsecured manner.
To unpack the shipping carton:
1 Remove and inspect the contents of the shipping carton. The terminal ships in
multiple configurations, the carton may include all or any of the following:
• Terminal
• Connectivity cable
Power supply, connectivity cubes, and base module are shipped separately or
depending on customer requirements.
2 Remove all plastic wrapping from the terminal and components.
3 Remove the clear protective film from the display.
4 Save the shipping carton and packing material for future repacking or moving
of the device.
Do not use a tampered or damaged unit. The terminal comes equipped with
tamper-evident labels. If a label or component appears damaged, please notify
the shipping company and your Verifone service provider immediately.
14 M400 INSTALLATION GUIDE
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