Verifone M400CTLS User Manual

M400

Installation Guide

Verifone Part Number DOC445-006-EN-A, Revision A

M400 Installation Guide

© 2020 Verifone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

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Other brand names or trademarks associated with Verifone’s products and services are trademarks of Verifone, Inc. All other brand
names and trademarks appearing in this manual are the property of their respective holders.

Product Warranty

For product warranty information, go to http://www.verifone.com/terms.

Comments? Please e-mail all comments in this document to your local Verifone Support Team.

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www.verifone.com

Verifone Part Number DOC445-006-EN-A, Revision A

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CHAPTER 1

Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CHAPTER 2

Setup Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Ensuring User Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Mounting Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Connecting Cables and other Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

M400 Connection Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Powered USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

ICE Cubes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

MSAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Terminal Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Calibrate Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Contactless Smart Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

External and Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

CHAPTER 3

Specifications Power Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

M400 INSTALLATION GUIDE 3

CHAPTER 4

Maintenance and

Cleaning

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

SD Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Integrated Contactless Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Audio Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

General Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

CHAPTER 5

Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

CHAPTER 6

Troubleshooting

Guidelines

Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Terminal Display Does Not Show Correct/Readable Info. . . . . . . . . . . . . . . . . . 35

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

4 M400 INSTALLATION GUIDE

PREFACE

This guide is the primary source of information for setting up and installing the
terminal.

Audience

Organization

Related

Documentation

This guide is useful to anyone installing and configuring the terminal.

This guide is organized as follows:

Chapter 1, Terminal Overview. Provides an overview of the terminal.

Chapter 2, Setup. Explains setup and installation of the terminal, selecting a

location, and establishing connections with other devices.

Chapter 3, Specifications. Discusses power requirements and dimensions of the

terminal.

Chapter 4, Maintenance and Cleaning. Explains maintenance of the terminal.

Chapter 5, Service and Support. Provides information on contacting your Verifone

service provider and information on how to order accessories or documentations
from Verifone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines

should you encounter a problem in terminal installation and configuration.

Refer to the following set of documents to learn more about the terminal:

M400 Certifications and Regulations VPN - DOC445-001-EN
M400 Series Quick Installation Guide VPN - DOC445-002-EN
M400 Series Ice Cube Certifications and Regulations VPN - DOC445-005-EN
M400 Series Ice Cube Quick Installation Guide VPN - DOC445-006-EN
M400 Series Stand Quick Installation Guide VPN - DOC445-007-EN
M400 Series Privacy Shield Quick Installation Guide VPN - DOC445-008-EN
VOS Programmers Manual VPN - DOC00501

M400 INSTALLATION GUIDE 5

PREFACE

NOTE

CAUTION

WARNING

Guide Conventions

Guide

Conventions

Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross references.

Italics Italic typeface indicates book

titles or emphasis.

The pencil icon is used to
highlight important information.

The caution symbol indicates
hardware or software failure, or
loss of data.

The lightning symbol is used as a
warning when bodily injury might
occur.

See Guide Conventions.

You must not use this unit

underwater.

RS232-type devices do not work
on the M400 communication
port.

The unit is not waterproof or
dustproof, and is intended for
indoor use only.

Do not use the terminal near
water due to risk of shock.

6 M400 INSTALLATION GUIDE

PREFACE

Guide Conventions

Acronym Definitions

Acronyms are used in place of the full definition. Table 2 presents acronyms and
their definitions.

Table 2 Acronym Definitions

Acronym Definitions

3DES Triple Data Encryption Standard

AES Advanced Encryption Standard Algorithm

API Application Programming Interface

ARM Advanced RISC Machine

BBM Battery Backed Memory

CAPK Certification Authority Public Key

CBC Cipher Block Chaining mode

DEA/DES Data Encryption Algorithm/Standard

DUKPT Derived Unique Key Per Transaction Method as defined in the

VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988

ECR Electronic Cash Register

EMV Joint Europay, MasterCard and Visa Standard

FSM Fiscal Module

MAC Message Authentication Code

MMU Memory Management Unit

MSAM Multiple Secure Access Module

OS Operating System

PIN Personal Identification Number

POS Point-of-Sale

RFID Radio Frequency Identification

SAM Secure Access Module

SC Smart Card (Integrated Chip Card)

SD Secure Digital

SR Ship Release

SRAM Static Random Access Memory

UI User Interface

USB Universal Serial Bus

NSTALLATION GUIDE 7

M400 I

PREFACE

Guide Conventions

8 M400 INSTALLATION GUIDE

CHAPTER 1

Terminal

Overview

A media-capable consumer-facing device that connects to a POS system which
allows electronic payment transactions to be processed in multi-lane scenarios. It
provides better media capabilities, more reliable hardware, and more efficient
processing software.

The terminal features a color 5” IPS LCD capacitive touch screen display, fast
processor, abundant memory, PCI 4.x security, and an integrated contactless
module.

Figure 1 M400 Terminal

M400 INSTALLATION GUIDE 9

TERMINAL OVERVIEW

Features and Benefits

Features and

Benefits

Exceptional Ease of

Use

Performance and

Durability

The terminal focuses on optimizing cost structure and providing better form factor
by combining the right features and functions.

• Large 5” LCD display for unlimited application possibilities and easy

readability under various lighting conditions.

• Touchscreen for icon-based applications or electronic signature capture

support.

• Intuitive telco-style keypad with colored control keys, interchangeably detects

key presses from tactile keypad and the touchscreen.

• Bi-directional magnetic stripe card reader with an extended blade for optimal

card reading.

• Audio jack to facilitate accessibility for the visually impaired.

• Fast transactions due to powerful 1 GHz ARM Cortex A9 processor.

• Rounded corners and drop resistant to three feet on concrete floor to minimize

breakage.

• 256 MB of flash memory and 512 MB SDRAM with removable uSD.

Security

Contactless

Capability

• Incorporates tamper-detection circuitry to resist unauthorized intrusion and

supports a broad spectrum of software-based security features.

• PCI 4.x approved for debit and other PIN-based transactions.

• EMV Level 1 Type Approval.

• Supports reliable security available including SSL, VeriShield file

authentication, and VeriShield Protect to help prevent fraud and other
intrusions.

• With Kensington lock feature resident in the terminal as part of the case.

• Advanced contactless architecture that future-proofs investment with a single

contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture.

• On-screen tap zone for optimized user experience.

• Accepts EMV, NFC, and mag-stripe contactless payments as well as PIN-

based transactions.

10 M400 INSTALLATION GUIDE

Setup

CAUTION

CHAPTER 2

This chapter describes the setup procedure for:

• Terminal Location.

• Inside the Shipping Carton.

• Terminal Features.

• Connection Ports.

• M400 Connection Options.

• MSAM Card.

• Terminal Power Source.

• Calibrate Touch Panel.

• Smart Card Reader.

• Magnetic Card Reader.

Term inal

Location

Ease of Use

Environmental

Factors

• Contactless Smart Card Transaction.

• Optional Accessories.

The following are guidelines used to select an ideal location for the terminal.

• Select a location convenient for both merchant and cardholder.

• Select a flat support surface, such as a countertop or table, or mount it on a

mounting stand supplied by Verifone.

• Select a location near a power outlet, POS, ECR, or computer connected to

the terminal. Do not string cables or cords across a walkway for safety.

• Do not use the unit where there is high heat, dust, humidity, moisture, caustic

chemicals or oils.

• Keep the unit away from direct sunlight and anything that radiates heat, such

as a stove or a motor.

• Do not use the terminal outdoors.

The terminal is not waterproof or dustproof. It is intended for indoor use only. Any

damage to the unit from exposure to rain or dust can void any warranty.

M400 INSTALLATION GUIDE 11

SETUP

WARNING

CAUTION

PIN Protection Measures

Electrical

Considerations

Contactless

Considerations

• Avoid using this product during electrical storms.

• Avoid locations near electrical appliances or other devices that cause

excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).

• Do not use the terminal near water or in moist conditions.

• Disconnect the device from its POS terminal before cleaning.

Do not use the terminal near water, including a bathtub, wash bowl, kitchen sink
or laundry tub, in a wet basement, or near a swimming pool to avoid shock or
damage.

Avoid having metallic objects in proximity of the contactless antenna. If you need
to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic
mounting plate.

Using an enclosed metal frame or mount may negatively affect contactless

performance

PIN Protection

Measures

Use the following techniques to provide effective screening of PIN-Entry Devices
(PEDs) during the PIN-entry process. You can use these methods in combination,
although in some cases a single method might suffice.

• Position the terminal on the check-in stand in such a way as to block visual

observation of the PIN-entry process. Examples include:

• Visual shields designed into the check-in stand. The shields may be solely

for shielding purposes, or may be part of the general check-in stand
design.

• Position the terminal so that it is angled in such a way that PIN spying is

difficult.

• Install the PED on an adjustable stand that allows consumers to swivel the

terminal sideways and/or tilt it forwards/backwards to a position that makes
visual observation of the PIN-entry process difficult.

• Position in-store security cameras so that the PIN-entry keypad is not visible.

12 M400 INSTALLATION GUIDE