Verifone K450 Installation Manual
K450
Installation Guide
Verifone Part Number DOC500-009-EN-A, Revision A
K450 Installation Guide
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Verifone Part Number DOC500-009-EN-A, Revision A
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
CHAPTER 2
Specifications K450 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
K450 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
CHAPTER 3
Setup K450 Installation Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
CHAPTER 4
Maintenance and
Cleaning
Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing K450 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Stability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Field Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Disconnect Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Circuit Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Floor Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power and Data Lines from Floor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Base Cover Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Top Pole Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Top Pole Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Top Pole Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Removing Cabinet Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Connecting Data Line to Payment Device . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Connecting Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Turning on Kiosk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Replacing Printer Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
K450 INSTALLATION GUIDE 3
CONTENTS
CHAPTER 5
Verifone Service
and Support
CHAPTER 6
Troubleshooting
Guidelines
APPENDIX A
Caution and
Warning Messages
Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
K450 Caution and Warning Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
4 K450 INSTALLATION GUIDE
PREFACE
This guide is the primary source of information for setting up and installing
the K450 device.
Audience
Organization
This guide describes the unit’s features and provides basic information on
installing and configuring variants of K450 devices.
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the K450 device.
Chapter 2, Specifications. Discusses the power requirements and dimensions of
the device.
Chapter 3, Setup. Explains setup and installation of the device, selecting a
location and establishing connections with other devices.
Chapter 4, Maintenance and Cleaning. Explains the maintenance of the device.
Chapter 5, Verifone Service and Support. Provides information on contacting your
Verifone service provider to order accessories or documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem with unit installation and configuration.
Appendix A, K450 Caution and Warning Messages. Shows the UL/cUL Listing
compliant translations of all Warning and Caution messages in this installation
guide.
Related
Documentation
To learn more about the K450, refer to the following set of documents and their
associated Verifone Part Numbers (VPNs).
K450 Certifications and Regulations VPN DOC500-010-EN
K450 SS DS Quick Installation Guide VPN DOC500-011-EN
K450 WM Quick Installation Guide VPN DOC500-012-EN
K450 INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
Document
Conventions
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue
Text in blue indicates terms that
are cross referenced.
The pencil icon is used to
highlight important information.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
See Conventions and
Acronyms.
If exchanging cables use a
Verifone-approved cable.
Avoid placing metallic objects at
the front of the card reader.
Acronym Definitions
The lightning symbol is used as
a warning when bodily injury
might occur.
For safety, do not string cables
or cords across a walkway.
Various acronyms are used in place of full definition. Table 2 represents acronyms
and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
CTLS Contactless
EMV Europay, MasterCard and Visa
IC Integrated Circuit
LED Light-Emitting Diode
MRA Merchandise Return Authorization
NFC Near Field Communication
RF Radio Frequency
RJ45 Registered Jack 45 Modular Connector
Single CI Single Contactless Interface
SMA SubMiniature version A connector
6 K450 INSTALLATION GUIDE
Device Overview
CHAPTER 1
The K450's beautiful design and large 27" screen creates a powerful magnetic
customer attraction. Bring your brand to life with rich graphics that are eyecatching and dynamically disrupt traffic patterns. Its modular design can be
configured to meet all of your self-service needs across your organization. It can
be mounted as a floor standing kiosk with wiring routed through the floor or above
the floor, or from the ceiling. It can also be mounted to a wall and is available with
or without a receipt printer. And ADA and DDA compliance helps provide great
experiences for customers of all needs. Your kiosk may have come preconfigured
with additional devices such as a barcode scanner and Verifone payment device.
Your K450 easily and securely routes data and power lines, keeping sensitive
components securely locked inside an all-metal chassis.
Figure 1- K450 Unit
K450 INSTALLATION GUIDE 7
DEVICE OVERVIEW
Features and Benefits
Features and
Benefits
Exceptional Ease of
Use
Following are the features and benefits of K450 device:
The following features of the device simplifies transactions in various
environments:
• K450 device is the most modern, slim and yet fully featured kiosk currently
available.
• Can be ordered as a single-sided or dual-sided pole mountable; or, as wall
mountable.
• Highly configurable with multiple options for payment devices and other
accessories.
• A small, sleek module below the main display has accessibility to keypads and
RFID scanners.
• An optional larger module supports larger devices such as printers and insert
card readers.
• Access to internal components is simple and toolless.
• Dual-sided units support fully independent operations with support for two
PCs, two payment devices and duplicate accessory devices.
Performance and
Durability
Security
• Kiosk are packaged with necessary power cords and cables to operate in
different countries.
• Displays are 27" high definition, capacitive touchscreens for highly detailed,
responsive user interfaces.
• Supports multiple ethernet lines as well as optional Wi-Fi.
• Designed for Verifone payment devices and services for secure transactions.
• Powerful processing capabilities including the latest Dell and Lenovo PCs with
Intel i5 or i7 processor, solid-state drives, expandable memory options, Wi-Fi
and cellular data.
• Windows, Linux and Android support available.
• Optional external omni-directional Wi-Fi for reliable, long-range wireless
connectivity.
• Separate ethernet connectivity to payment device and PC.
• Certified by UL, CE and NOM for safe and reliable operation.
• Power and data are securely routed through the bottom pole for above or
ground wiring or through the top pole for drop-ceiling installations.
8 K450 INSTALLATION GUIDE
• Main cabinet is secured with an industrial cam lock along with security key.
• Tamper-resistant and anti-vandalism enclosure and components.
DEVICE OVERVIEW
Features and Benefits
Connectivity
• Supports up to six internal USB devices.
• Single-sided pole and wall mount units support 2 ethernet connections; dual-
sided pole mount unit supports 4 ethernet connections.
• Power and ground from facilities main through either the bottom or top poles.
• Optional wireless connectivity.
NSTALLATION GUIDE 9
K450 I
DEVICE OVERVIEW
Features and Benefits
THIS PAGE IS INTENTIONALLY LEFT BLANK
10 K450 INSTALLATION GUIDE
Specifications
CHAPTER 2
K450
Specifications
This chapter lists the power requirements and other specifications of
the K450 unit.
Standard Specifications
Processor Intel i5 or i7, Qualcomm Snapdragon
Memory 8GB or 16GB
Storage 128GB or 256GB SSD
OS Windows 10, Linux, Chrome OS, Android
Display 27" High Definition Capacitive Touchscreen (PCAP)
Input Power 120V - 240V AC, 50/60 Hz
Current Rating 2A, 4A Dual Sided
Accessibility Storm Interface AudioNav Keypad, ADA compliant, 6-key
navigation, audio jack, illuminated
Cooling Two system fans and vented enclosure
Environment Operating temperature: 5°C to 30°C (40°F to 85°F)
Storage temperature: -30°C to 60°C (-20°F to 140°F)
Operating humidity: 20% to 80% (non-condensing)
Storage humidity: 5% to 90% (non-condensing)
Altitude: up to 2000m (6,500ft)
Optional Specifications
Payment Verifone P200/P400
Verifone M400
Verifone M915/M925
Printer 80mm receipt printer
Barcode Scanner Printed or digital barcodes
Contactless RFID reader
K450 INSTALLATION GUIDE 11
SPECIFICATIONS
K450 Specifications
K450 Specifications
Figure 2 K450 SS - Single-Side Pole Mounted
12 K450 INSTALLATION GUIDE
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