VeriFone HPV-20 Installation Manual

HPV-20

Installation Guide

Software Versions: 3.00

Revision: A

HPV-20 Installation Guide

October 7, 2002

VeriFone

®

,Inc.

2455 Augustine Drive
Santa Clara, CA 95054
Telephone: [phone]
http://www.verifone.com

Printed in the United States of America.

© 2002 by VeriFone, Inc.

No part of this publication covered by the copyrights herein may be reproduced or copied
in any form or by any means — graphic, electronic, or mechanical, including
photocopying, taping, or information storage and retrieval systems — without written
permission of the publisher.

The contents of this document and all features and specifications are subject to change
without notice. The information contained herein does not represent a commitment on the
part of VeriFone, Inc.

Publications are not stocked at the address given above. Requests for VeriFone
publications should be made to your VeriFone representative.

VeriFone, the VeriFone logo, and Ruby SuperSystem are trademarks or registered
trademarks of VeriFone in the U.S. and/or other countries. Windows, Windows NT, and
Notepad are registered trademarks of Microsoft Corporation. All other trademarks or
brand names are the properties of their respective holders.

HPV-20 Installation Guide Revision History

Ver. Rev. Date Description

1.00 A

2.00

3.00

3.00 A

February 9, 2001

1

September 20, 2002

October 7, 2002

Initial of release of system.

Updates documentation and software to
include new startup sequences.

Production release of software and
documentation.

Contents

1. Introduction

UsingThisManual........................................2

Audience ...........................................2

Conventions.........................................2

BeforeWeBegin..........................................3

2. Installation

SystemRequirements......................................6

UnpacktheSystem........................................7

ChooseaLocation.........................................8

PrepareforInstallation.....................................9

MultiterminalandStandaloneSystems....................9

InstalltheRubySoftware...................................10

SetUptheHPV-20SystemHardware.........................12

InstalltheHPV-20SystemSoftware ..........................20

InstalltheRubySoftwareontheWorkstations ..................21

3. Troubleshooting

ErrorMessages...........................................24

ServiceandRepair ........................................25

PartsList................................................26

Cleaning ................................................27

CertificationsandEnvironmentals............................28

4. Index

HPV-20 Installation Guide ◆ i

ii ◆ HPV-20 Installation Guide

1 Introduction

The HPV-20™ System increases the uptime and reliability of the VeriFone
Ruby SuperSystem®. The HPV-20 works with the Ruby system to provide the
following functions:

■ Backup: Take a snapshot of the Ruby system files including all

application and data files

■ Restore: Retrieve and load into the Ruby terminal a snapshot taken

earlier using the Backup function

■ Upgrade: Update the software on the Ruby terminal to a later version

previously downloaded into the HPV-20 System

■ Revert: Reload the software application that was running on the

Ruby terminal before the Upgrade function was run

In addition, the HPV-20 System allows the VeriFone Ruby Customer Support
Center to remotely conduct diagnostics while the Ruby SuperSystem is
operating.

J:\Doc\Frame\HPV-20\Graphics\With Ruby.bmp

®

Figure 1: HPV-20 System

HPV-20 Installation Guide ◆ 1

Using This Manual

Audience

To use this manual you must have a basic knowledge of your computer,
mouse, and operating system, and be familiar with other MS-DOS
Microsoft

®

Windows®-based products. Therefore, instructions such as which

mouse button to press or how to select an item from a menu are not included.

Conventions

This manual uses the following documentation conventions:

Documentation Conventions

Convention Description

®

and

Filename.ext

“Option” vs. ‘value’

- Optional steps

1. Required steps

File names with extensions use initial capital letters. An
asterisk (*) appears if the file name could vary, as in
*.vfg.

Gemstall “options” appear in double quotes.
Required ‘values’ for Gemstall options appear in single
quotes.
Example: The “Select Back_Office” option must be set
to ‘RubyLink’.

A procedure may contain required steps and optional
steps. Optional steps are bulleted. Choose one of the
options to continue.

Required steps are numbered. Follow the steps in the
order shown.

2 ◆ HPV-20 Installation Guide

1

Before We Begin

Before we start, please read the following important information:

1. CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY
VERIFONE, INC. COULD VOID THE USER’S AUTHORITY TO OPERATE
THIS EQUIPMENT.

2. THIS EQUIPMENT IS NOT INTENDED TO BE REPAIRED BY THE USER.

Regulatory Compliance

1. THIS EQUIPMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF
FCC RULES FOR A CLASS A DIGITAL DEVICE. OPERATION OF THIS
EQUIPMENT IN A RESIDENTIAL AREA MAY CAUSE UNACCEPTABLE OR
HARMFUL INTERFERENCE TO RADIO AND TV COMMUNICATIONS
REQUIRING THE USER TO TAKE WHATEVER STEPS NECESSARY TO
CORRECT THE INTERFERENCE.

2. THE HPV-20 COMPLIES WITH PART 68 OF THE FCC RULES. LOCATED ON
THE BOTTOM PANEL OF THIS UNIT IS A LABEL THAT CONTAINS, AMONG
OTHER INFORMATION, THE FCC REGISTRATION NUMBER AND RINGER
EQUIVALENCE NUMBER (REN) FOR THIS UNIT. IF REQUESTED, THIS
INFORMATION MUST BE PROVIDED TO THE TELEPHONE COMPANY.
REGISTERED EQUIPMENT USOC: RJ11C.

Introduction

3. THIS EQUIPMENT IS DESIGNED TO CONNECT TO THE TELEPHONE
NETWORK WIRING USING THE TELEPHONE CORD AND MODULAR PLUG
PROVIDED.

4. THE REN DETERMINES THE QUANTITY OF DEVICES THAT MAY BE
CONNECTED THE TELEPHONE LINE. CONTACT THE LOCAL TELEPHONE
COMPANY TO DETERMINE THE TOTAL REN
TOALINE.

S THAT MAY BE CONNECTED

HPV-20 Installation Guide ◆ 3

4 ◆ HPV-20 Installation Guide

2 Installation

This chapter covers the following topics:

■ System Requirements

■ Unpack the System

■ Choose a Location

■ Prepare for Installation

■ Install the Ruby Software

■ Set Up the HPV-20 System Hardware

■ Install the HPV-20 System Software

■ Install the Ruby Software on the Workstations

HPV-20 Installation Guide ◆ 5

System Requirements

In addition to the items listed on page 7, you must have the following to
install and use the HPV-20 System:

■ Ruby SuperSystem: The Ruby controller in a multiterminal system

or standalone terminal in a single-Ruby location must be connected to
the e-PC as shown in the procedure beginning on page 12.

■ RubyLink: When the Ruby application is installed, the “Select

Back_Office” option must be set to ‘RubyLink’ to assign the software
to communicate through the appropriate COM port.

■ HPV-20: YoumusthaveanHPV-20RubyCardforeachterminalin

your Ruby SuperSystem. If your controller or standalone terminal
already had a Ruby Card configured for features such as car wash,
fast food, or expanded PLUs, it must now have a new card configured
for these features and HPV-20. In multiterminal systems, each
workstation must have a Ruby Card which is only configured for
HPV-20.

Note: Failure to replace your Ruby Card with one that includes the

HPV-20 feature may produce the following message:

Card not found, try again...

Insert HPV-20 Card now and press a key

(PRESS A KEY TO CONTINUE)

Note: When you receive your new Ruby Card for the controller or

standalone terminal, you can receive credit for your old card.
Call VeriFone Sales Support at 1-888-297-7604 and select
option 1 to request a Return Merchandise Authorization
(RMA) before sending in your old Ruby Card.

6 ◆ HPV-20 Installation Guide

2

Unpack the System

Carefully inspect the shipping carton and its contents for any damage that
may have occurred during shipment. If anything appears damaged,
immediately file a claim with the shipping company or carrier and notify your
VeriFone representative.

Warning: Never use damaged equipment. A shock or fire

hazard may exist if equipment is energized in a
damaged condition.

Remove the following items from the shipping carton:

■ HPV-20 computer (e-PC)

■ e-PC power supply

■ Compact disk with HPV-20 Partitioning software

■ Compact disk with HPV-20 Imaging software

Installation

■ USB-to-serial, 9-pin converter

■ (2) 9-pin null-modem adapters

■ (2) 10-foot RS-232 shielded cables

■ HASP key

■ External modem

■ Software license agreements

■ Yellow warning label

■ Quick reference card

Remove any protective plastic wrapping from the components and place the
components on a table or countertop. Make certain that you have all the parts
listed above before you begin. Contact the VeriFone Ruby Customer Support
Center if you are missing any of them.

Keep the shipping carton and any packing material in case it is necessary to
move components from one location to another or to return the equipment for
service.

HPV-20 Installation Guide ◆ 7

Choose a Location

Most sites place the HPV-20 system near the controller or standalone Ruby
terminal on top of the counter or under the counter. Wherever you put the unit,
select a location which meets the following requirements:

■ Distance: Within 50 feet (15.24 meters) of the Ruby terminal to

which it is connected

■ Power: 120 volts AC, 60 Hz

■ Temperature:

– Operating: 23 to 104° F (0 to 40° C)

– Non-operating: -40to158°F(-40to70°)C

■ Humidity: 15 to 95% relative humidity at 40° C with no

condensation

Avoid locations with the following characteristics:

■ Direct sunlight or objects that produce heat to reduce the risk of fire

■ Moisture

■ Excessive dust

■ Electrical “noise” or devices that cause excessive voltage variations

such as air conditioners, fans, or high frequency security systems

8 ◆ HPV-20 Installation Guide

2

Prepare for Installation

Multiterminal and Standalone Systems

Install the HPV-20 System in the following order, using the procedures
beginning on the next page:

1. Install the Ruby application software on the terminal.

Note: You may allow the software to continue installing while you

do the next procedure.

2. Set up the HPV-20 System hardware.

3. Install the HPV-20 System software on the e-PC.

4. Multiterminal Systems: Install the Ruby application software on the
workstations.

Installation

HPV-20 Installation Guide ◆ 9

Install the Ruby Software

Use software that supports the HPV-20 feature when installing or upgrading
the Ruby controller in a multiterminal system or standalone Ruby terminal in
a single-terminal system. Refer to the Gemstall Reference Manual.

Note: The HPV-20 enabled Ruby Card must be temporarily removed

when starting Genstall and replaced when the prompt, “Insert
HPV-20 Card now and press a key” is displayed.

If the Ruby terminal is connected to a back-office system using RubyLink for
communications, then RubyLink must be installed on two COM ports, which
requires a work-around. Do one of the following:

■ Multiterminal system: Install RubyLink on a COM port on a

workstation and connect cable from the USB-to-serial converter to
the port assigned below in step 2.

■ Standalone Ruby terminal: Contact the VeriFone Ruby Customer

Support Center for assistance in setting up a second COM port for
RubyLink on the single terminal.

Steps

Do the following when when selecting the site configuration in Gemstall:

1. Select ‘RubyLink’ as the “Back-Office” option in Gemstall.

Note: The back-office PC must run Gemcom32 to communicate

with the Ruby system when RubyLink is selected as the back­office option in Gemstall.

2. Assign RubyLink to the COM port to which you will connect the
USB-to-serial, 9-pin converter. (In “Set Up the HPV-20 System
Hardware” procedures, see step 9.)

3. Select ‘HPV-20’.

4. Assign the HPV-20 primary COM port to COM 1 on the Ruby
controller and install all workstations as COM port “None”. Run the
RS-232 cable from the COM 1 port on the back of the Ruby terminal
to the red, null-modem adapter that is then connected to the serial port
of the e-PC. (In “Set Up the HPV-20 System Hardware” procedures,
see step 5.)

10 ◆ HPV-20 Installation Guide

5. While Gemstall is running, assemble the HPV-20 System using the
Hardware Setup procedure on the next page.

2

Installation

HPV-20 Installation Guide ◆ 11

Set Up the HPV-20 System Hardware

The second step in installing the HPV-20 System is to set up the hardware.
The steps that follow use the ports on the e-PC noted in figure 2.

J:\Doc\Frame\HPV20\Graphics\rear with mini text 2.jpg

Figure 2: Rear View of e-PC (Horizontal)

Steps

1. Place the yellow “Warning” label over the Ethernet Connection
located on the back of the e-PC.

2. Using the support stand, place the e-PC on its side with the white
ventilation grid facing up and the dark gray ventilation grid to your
right.

Note: The e-PC operates in this flat position or standing (with the

support stand) as shown in figure 1 on page 1.

3. Take one of the RS-232 cables and plug the
RJ-45 connector into the jack of the red, 9-pin
null-modem adapter.

4. Connect the null-modem adaptor into the
(dark green) serial port on the back of the
e-PC. (See figure 3.)

12 ◆ HPV-20 Installation Guide

2

J:\Doc\Frame\HPV20\Graphics\Camera\Null to Ruby.bmp

Figure 3: Null Modem and RS-232 Cable

5. Plug the RJ-45 connector at the other end of the RS-232 cable into
COM 1 on the Ruby controller. (This step may be skipped until the
Ruby controller software is upgraded or installed.)

Installation

6. Take the second RS-232 cable and plug it into the second null-modem
adapter. (See figure 4.)

7. Connect the USB-to-serial, 9-pin converter to one
of the (black) USB serial ports on the e-PC.

USB-to

­Serial

8. Connect the 9-pin null-modem adapter to the other
end of the 9-pin converter. (See figure 4.)

Note: Do not connect the Ruby terminal to the e-

PC Ethernet port. ALWAYS plug the RS-232
cable into the null-modem adapter and only then plug the
null-modem adapter into the e-PC’s serial port.

HPV-20 Installation Guide ◆ 13

J:\Doc\Frame\HPV20\Graphics\Camera\Serial converter.bmp

Figure 4: Null Modem, RS-232 Cable, and USB-to-Serial Converter

9. Connect the other end of the RS-232 cable to any open COM port on
the Ruby except COM 3.

Note: When the software on the Ruby terminal is installed or

upgraded, assign RubyLink to this port.

14 ◆ HPV-20 Installation Guide

10. Connect the cable that comes with the USB Data Fax Modem from
the modem to the other (black) USB serial port on the e-PC. (See
figure 5.)

11. Connect the phone line into the USB modem that is closest to the
cable. (See figure 5.)

J:\Doc\Frame\HPV20\Graphics\Camera\Modem only 2.bmp

2

Installation

Figure 5: USB Modem

HPV-20 Installation Guide ◆ 15

12. Insert the HASP key into the (purple) parallel port. (See figure 6.)

J:\Doc\Frame\HPV20\Graphics\Camera\HASP Hand1.bmp

Figure 6: HASP Key

13. Connect the power supply for the e-PC to the small round connector
in the bottom left corner. (See figure 7.)

J:\Doc\Frame\HPV20\Graphics\Camera\Power to ePC.bmp

Figure 7: e-PC Power Supply

14. Install the software in the e-PC by following the steps in “Install the
HPV-20 System Software” on page 20.

16 ◆ HPV-20 Installation Guide

15. When the HPV-20 software and the Ruby application software are
installed, connect the serial cable from the Ruby terminal COM 1 to
the e-PC serial port.

16. Do one of the following:

– If the Ruby terminal is not plugged in, plug in the terminal.

– If the Ruby terminal is already running, unplug the square plug

from the power supply. Wait 30 seconds then plug the terminal
back into the power supply. (See figure 8.)

Warning: Do not unplug the round connector from the power

brick.

J:\Doc\Frame\HPV20\Graphics\Camera\Power Supply Ruby1 small.bmp

2

Installation

17. When Gemstall has completed, the Ruby terminal boots to the
following display:

Figure 8: Ruby Power Supply

Insert HPV-20 Card now and press a key

(PRESS A KEY TO CONTINUE)

HPV-20 Installation Guide ◆ 17

18. IfanHPV-20RubyCardisnotalreadyintheaccesstrayunderthe
Ruby terminal, insert it now.

J:\Doc\Frame\HPV20\Graphics\Ruby Card small.jpg

Figure 9: HPV-20 Ruby Card

19. Press a key on the Ruby keyboard. The Ruby terminal displays the
following:

Warning:

If the Ruby terminal does not display the
following message, refer to “Error Messages”
on page 18.

Setting up HPV-20 Card Now...

Rebooting now...

The terminal reboots then displays:

HPV-20/UpTime vn.n.n - Starting...

18 ◆ HPV-20 Installation Guide

UpTime is initializing the MSD.

Creating directories...

Copying files...

Setting state to IDLE...

2

Installation

20. The Ruby terminal then continues with its normal boot displays.
Refer to your Ruby reference set for more information on performing
backup, upgrade, restore, and revert functions using the HPV-20
System.

Test after Setup

To make sure the HPV-20 is correctly installed:

■ Run each Ruby terminal in normal sales mode and verify that the

message “HPV-20 UNAVAILABLE” does not appear on the alarm
line. If this message appears, refer to page 20.

■ Perform a backup of, at least, the Ruby controller and preferably any

workstations, to test the HPV-20 System.

HPV-20 Installation Guide ◆ 19

Install the HPV-20 System Software

The third step in installing the HPV-20 System is to install the software on the
e-PC.

1. If the e-PC is off, indicated by the
green light being unlit, turn it on by
briefly pressing the on/off switch.

2. Insert the compact disk labeled
“HPV-20 Partitioning Software.”

3. Immediately turn the e-PC off by
holding down the on/off switch for 5
seconds.

4. Wait at least 15 seconds then turn
the e-PC on by briefly pressing the

J:\Doc\Frame\HPV20\Graphics\e-Vectra02.jpg

on/off switch.

5. The e-PC beeps a series of low and high tones which indicate the
software version number then ejects the compact disk. This takes
about 60 seconds. You will not use this disk again, remove it and
discard.

On/Off Switch

Green Light

6. Insert the compact disk labeled “HPV-20 Imaging Software.”

7. Immediately turn the e-PC off. Wait at least 15 seconds then turn the
e-PC on by briefly holding down the on/off switch.

8. The e-PC boots up. The compact disk beeps its version number, then
installs the software. This takes about 10 minutes, then the disk ejects.
Remove the disk and store it in a safe place.

Windows begins to load. In about three minutes, the e-PC beeps with
a series of low- and high-tone beeps that indicate the software version
number; for example version 1.1.1 = low high low high low high low
and version 1.1.2 = low high low high low high high low.

Note: These version numbers are examples and may vary by site.

Warning: If the audible tone does not beep the version number,

refer to the “Error Messages” section.

Installation of the HPV-20 software takes approximately 26 minutes
to complete from step 1 through step 8.

20 ◆ HPV-20 Installation Guide

2

Install the Ruby Software on the Workstations

On multiterminal systems, once you have verified that the entire system is
working with the controller, install the Ruby application software that
supports the HPV-20 feature on the workstations.

1. When selecting the site configuration in Gemstall, do the following:

a. Select ‘RubyLink’ as the “Back-Office” option in Gemstall.

b. Assign RubyLink to the COM port to which you will connect the

USB-to-serial, 9-pin converter. (In the Hardware Setup
procedures, see step 9.)

c. Select ‘HPV-20’.

d. Assign the COM port for the HPV-20 to ‘None’.

Note: Only the Ruby controller (with RS-232 cable connected to it)

is COM 1; select COM “None” for all other Ruby terminals.

Installation

2. When you have finished installing the software on the workstation, go
to page 17 and perform the Set Up the HPV-20 System Hardware
procedure starting with step 16.

HPV-20 Installation Guide ◆ 21

22 ◆ HPV-20 Installation Guide

3 Troubleshooting

This chapter covers the following topics:

■ Error Messages

■ System Software Installation

■ Service and Repair

■ Parts List

■ Cleaning

■ Certifications and Environmentals

HPV-20 Installation Guide ◆ 23

Error Messages

UpTime vn.n.np
CRITICAL ERROR HANDLER - State 0
997 - Init MSD! -512

CALL HELPDESK! (1=REBOOT, 2=START APP)

Check the connections and the settings

■ Make certain that the RS-232 cable leading from the USB-to-serial,

9-pin converter is connected to any COM port on the controller
except COM 3.

■ Check the System Summary printout to make certain that ‘HPV-20’ is

assigned to COM 1.

■ Make certain that the other RS-232 cable is connected to the null-

modem adapter attached to the serial port on the e-PC at one end and
to COM 1 on the controller at the other end.

■ Check the System Summary printout to make certain that

“Back_Office” is set to ‘RubyLink’ and the COM port is the same
one to which the RS-232 cable from the USB-to-serial converter is
connected.

■ Ensure that an HPV-20 Ruby Card is in the memory card access tray.

System Software Installation

If the compact disk fails to audibly beep the software version number within
about minute after first powering up the e-PC with the “HPV-20 Partitioning
Software” inserted, and/or within three minutes after inserting the “HPV-20
Imaging Software,” do the following:

1. Unplug the USB-to-serial, 9-pin converter until the hard drive light
starts to blink.

2. Plug it back in.

24 ◆ HPV-20 Installation Guide

3

Service and Repair

Do not, under any circumstances, attempt to repair, service, or adjust your
HPV-20. If you have any questions related to installation or troubleshooting,
the VeriFone Customer Support Center is available for assistance 24 hours a
day, 7 days a week at 888-777-3536.

Note: Changes or modifications not expressly approved by VeriFone

could void the user's authority to operate this equipment.

Troubleshooting

HPV-20 Installation Guide ◆ 25

Parts List

VFI P/N Description

P158-100-02 HPV-20, e-PC model A7662T

13836-01 Cable, shielded, RS-232, RJ45-RJ45, 10 ft.

13638-02 Null-modem adapter, female, DB9-RJ45

55415 Quick reference guide

*Varies Ruby Card, 2 MB

*The Ruby Card must support the HPV-20 feature. The part number depends on the

additional features included on the Ruby Card, such as car wash and fast food that are
used at your site. All Ruby workstations require a Ruby Card with only the HPV-20
feature on it.

26 ◆ HPV-20 Installation Guide

3

Cleaning

Warning: Disconnect power before cleaning this equipment.

Routine cleaning can be done by removing dust or dirt with a clean, damp
cloth and mild soap or detergent. Use a cloth dampened with alcohol for more
stubborn stains.

Never use thinner, trichloroethylene, or ketone-based solvents to clean the
equipment or cabling. These chemicals may cause the plastic parts to
deteriorate.

Troubleshooting

HPV-20 Installation Guide ◆ 27

Certifications and Environmentals

Safety UL, CSA, CE

EMI FCC Class A (USA) and CISPR22 Class A (Europe)

ESD IEC 1000 4-2 (10 KV)

Temperature Operating:

32 to 104° F (0 to 40° C)

Non-operating: -40 to 158° F (–40 to 70° C)

Humidity Operating 15% to 95% relative humidity at 40° C

(non-condensing)

28 ◆ HPV-20 Installation Guide

4 Index

C

cables, connect 11
card, memory 6
certification specification 25
cleaning 24
connections 11
conventions for manual 2

E

EMI specification 25
environmental specification 25
ESD (electrostatic discharge) specification

25

H

hardware setup 11
humidity specification 25

I

M

memory card 6

N

non-operating temperature 25

O

operating temperature 25

P

parts list 23

R

repair 22
Ruby Card 6
RubyLink setup 6

install

multiterminal system 9
standalone terminal 9

L

location, choosing 8

S

safety specification 25
service 22
setup

hardware 11
location 8
RubyLink 6
system requirements 6
unpacking 7

specifications 25

HPV-20 Installation Guide ◆ 29

system requirements 6

T

temperature specification 25
troubleshooting 21

U

unpacking 7

30 ◆ HPV-20 Installation Guide