H5000
Installation Instructions
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Verifone GmbH
Konrad-Zuse-Straße 19–21
36251 Bad Hersfeld
Germany
info-germany@verifone.com
www.verifone.de
WEEE-Reg.-Nr. DE 58713050
© 2016 Verifone Corporation, all rights reserved. Verifone and the Verifone logo are registered trademarks of Verifone Corporation. All other products or services which are referred
to in this document, are trademarks, service marks, registered trademarks or registered
service marks of the corresponding owners.
Verifone does not grant tacit warranties for commercial qualities and suitability for a
certain intended purpose.
Verifone assumes no liability for errors or consequential damages which occur as a result
of the features, performance and use of this documentation. This documentation contains
copyright protected information.
This documentation may not be photocopied, duplicated, translated or recorded on data
carriers, neither as a whole nor in parts or excerpts, without the prior approval from
Verifone.
Changes in this documentation as well as all rights reserved.
Technical changes reserved. October 2016 DOC450-005-EN-A Rev. A00
4 Installation Instructions H5000
Inhalt
1 Introduction ..............................................................................................................6
1.1 Symbols used .............................................................................................................6
1.2 References for installation instructions .....................................................................6
1.3 Notes on service ........................................................................................................6
1.4 Terms and abbreviations used ...................................................................................7
2 Security .....................................................................................................................9
2.1 Device security ...........................................................................................................9
2.2 Transaction security .................................................................................................11
3 Product description ...............................................................................................13
3.1 Overview ..................................................................................................................13
3.2 Connections and card slots .....................................................................................15
3.3 LED displays ............................................................................................................16
3.4 Function keys ...........................................................................................................17
3.5 Display with touchscreen functionality .....................................................................17
4 Operating the device ..............................................................................................28
4.1 Switching on / off ......................................................................................................28
4.2 Inserting the card .....................................................................................................29
4.3 Laying the card on the reader ..................................................................................29
4.4 Calling up functions directly .....................................................................................30
4.5 Enter digits, text and special characters ..................................................................30
5 Preparing to take the device into operation .......................................................31
5.1 Insert / change merchant card .................................................................................32
5.2 Connecting the device ..............................................................................................35
5.3 Inserting the paper roll .............................................................................................40
6 Taking the device into operation ..........................................................................41
7 Diagnosis ................................................................................................................47
7.1 Extended diagnosis ..................................................................................................47
8 Cleaning and maintenance ....................................................................................48
9 Security seal ...........................................................................................................49
Installation Instructions H5000 5
10 Technical eata .........................................................................................................51
10.1 H5000 .......................................................................................................................51
10.2 Replacement paper roll (thermal paper) ..................................................................52
6 Installation Instructions H5000
Introduction
1 Introduction
1.1 Symbols used
CAUTION
Warning, which the user must heed to guarantee safe
operation of the device and safety of persons and property.
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A such marked text contains useful information and tips
for the safe use of the device.
► Here, you are requested to do something.
1.2 References for installation instructions
Target group These Installation Instructions are aimed at users and
administrators of the device.
Subject The Installation Instructions describe the installation and
handling of the device.
Function These Installation Instructions provide the user with the
necessary knowledge about function, installation,
operation, maintenance and disposal of the device.
The Installation Instructions contain all necessary
information for a safe use and give tips about possible
error causes and their rectication.
1.3 Notes on service
Hotline If you have questions about the technology, operation and
function of the device, please contact the hotline of your
service provider
Installation Instructions H5000 7
Introduction
1.4 Terms and abbreviations used
CUP China Union Pay
DHCP Dynamic Host Conguration Protocol
ELV/EDDS Electronic Direct Debit Scheme
EMV Europay, MasterCard, VISA
The EMV standard was dened by the international card organisations
Europay, MasterCard and Visa for the safe, chip-supported payment
transactions with debit and credit cards. EMV enables safe communication
between chip cards and devices.
Gc Girocard
Girocard girocard is the superordinate and neutral framework of the German credit
industry for the two debit card payment systems electronic cash in trade
(Point of Sale, POS) and the German ATM system.
Girogo girogo is a contactless payment function of the German credit industry.
girogo is based on the Prepaid principle.
Before paying, an amount (max. 200 Euro) must be loaded on the card.
GKK/GCC Gift customer card
ISDN Integrated Services Digital Network
LAN Local Area Network
MSN Multiple Subscriber Number
NFC Near Field Communication
The NFC technology is used to process contactless payment types such
as, e.g. girogo, PayPass und payWave. With the contactless payment,
customers can pay small amounts contactless without inserting the card,
without entering a PIN and without signature.
Ofine With a card payment a connection is not established between the device
and the network operator computer. Payment is stored in the device and
transferred to the network operator later.
Online With a card payment, a connection is established between the device and
the network operator computer and the payment is authorised.
8 Installation Instructions H5000
Introduction
PayPass PayPass is the contactless payment function of the MasterCard.
payWave payWave is the contactless payment function of the Visa card.
PIN Personal Identication Number
Secret number to identify the cardowner
PSTN Public Switched Telephone Network (analogue telephone network)
RS232 Recommended Standard 232 (serial interface)
SAM Secure Access Module
SIM Subscriber Identity Module
SSL Secure Sockets Layer
SSL is a hybrid encryption protocol for data transmission via the Internet.
TID Terminal-ID
(Terminal Identication Number)
USB Universal Serial Bus
USB OTG Universal Serial Bus On-The-Go
ZVT/PTT Payment Transaction Terminal
Installation Instructions H5000 9
Security
2 Security
2.1 Device security
2.1.1 Standards and guidelines
Conformity The device meets the requirements of the corresponding
guidelines of the European Community, among others the
R&TTE Directive 1999/5/EC, the EMC Directive 2004/108/
EC and the Low Voltage Directive (equipment safety)
2006/95/EC.
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The Declaration of Conformity is available directly
from Verifone or can be downloaded from the Verifone
homepage.
2.1.2 Requirements concerning the installation site
Environmental conditions ► Install the device on an even surface.
► Choose a location which is as far as possible away from
devices which cause vibrations.
Humidity ► Operate the device only in a dry environment in the
range of 15% to 85% relative humidity without
condensation.
► Pay attention that foreign bodies or liquids do not enter
the inside of the device or the card reader.
Otherwise damages could occur.
Temperature The device is designed for operation within a temperature
range from 0 °C to +45 °C
► Please ensure that the device is not exposed to direct
sunlight or other sources of heat permanently.
The effects of high temperatures can lead to
device damage.
10 Installation Instructions H5000
Security
Avoid sources of interference ► Pay attention to an EMC appropriate installation,
maintenance and installation (EMC = Electromagnetic
Compatibility).
Magnetic elds (e.g. from article protection systems) or HF
sources of interference (e.g. from mobile phones, radio
devices, switching power supplies) can interfere with data
transfer and impair operating safety.
► Do not place the device or its connection cables close
to interference sources.
2.1.3 Safe and reliable power supply
Power pack
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The manufacturer does not assume liability when the
power supply is provided with accessories other than
the supplied power pack!
CAUTION
Danger through use of unsuitable power packs!
The use of unsuitable power packs can lead to overheating
or re. Unsuitable power packs can lead to malfunctions or
damage of the device.
► Operate the device only with the supplied power pack.
Power connection You need a 230 V socket to connect the power pack.
► Keep the power pack uncovered so that the heat
created in the power pack can be dissipated.
► Ensure that the socket is easily accessible so that the
mains plug can be pulled out of the socket immediately
in the case of danger.
Installation Instructions H5000 11
Security
2.1.4 Disposal
Disposal of the device According to the EC Directive 2002/96/EC (WEEE
Directive) all electrical and electronic equipment must be
collected separate from the household garbage so that a
proper recycling is guaranteed.
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Contact your merchant or supplier if you wish to dispose
of the device. He will have further information for you.
Disposal of the lithium
battery
► Dispose of the battery in accordance with the legal
provisions and not with the normal household waste.
2.2 Transaction security
2.2.1 Requirements concerning the installation site
► Set up the device so that a cardholder has the card
reader completely in view after inserting the card.
2.2.2 Capturing the terminal life cycle
The owner of the device is responsible for capturing the
following data via the terminals:
• Type designation and serial number
• Production and delivery date
• Installation sites (chronologic)
• Repair and maintenance
• Taking-out-of-operation and whereabouts
• Loss and possible theft
12 Installation Instructions H5000
Security
2.2.3 Conducting regular visual controls
Safety The device corresponds to the prescribed safety standards
and has diverse safety mechanisms. This protection is
effective against interventions in the device and against
“tapping” of the data trafc.
Protection can be lost through externally applied mounting
structures to the device (e.g. by attaching a card reader or
keyboard).
The rules of the regulatory authorities oblige the owner of
the device to instruct the cashiers and to have the cashiers
conduct regular visual inspections.
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Sensitize your cashiers and have the cashiers conduct
regular visual controls.
Conducting visual controls ► Check the following device elements during the visual
control:
• The keyboard eld for a possible mounting structure on
the original keyboard
• The cared reader for a possible manipulation of the
visible magnetic strip reader head and for mounting
structure of the complete reader
• The safety seal for integrity and the correct seal serial
number
• The device housing for unknown discolorations, cracks
and overwidth joints between the individual device
parts.
Installation Instructions H5000 13
Product description
3 Product description
3.1 Overview
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1 Printer (optional) 6 PINPad
2 Card reader 7 Function keys
3 Kensington-Lock
device
8 On/Off switch
4 Display with touch-
screen functionality
9 Operating display
5 NFC reader
The H5000 is a card payment terminal with integrated
customer service unit (PINPad), a hybrid card reader for
magnetic strips and chip as well as an NFC reader.
Communication Depending on the model, communication can be carried
out via the analogue telephone network, ISDN or LAN for
online transactions.
14 Installation Instructions H5000
Product description
PINPad The integrated PINPad allows processing of
PIN-supported payment transactions (PIN Number).
Function keys
The function keys are colour coded and tted with symbols
identiable by touch (see chapter 3.4 Function keys on
page 17).
Printer (optional) The installed thermo-printer prints payment receipts,
diagnosis records and device-specic information.
Card reader The device has a hybrid card reader for magnetic strips
and chip.
This means that all card types can be processed, no
matter whether these are bank customer cards, chip cards
or multifunctional cards with magnetic strip and chip.
NFC reader The NFC antenna installed in the display frame, allows
contactless payment methods (e.g. girogo, PayPass,
payWave). Only cards which support this function can be
processed.
Kensington Lock unit The device has a Kensington Lock unit for a Kensington
Lock cable. With a Kensington Lock cable, a strong steel
cable, you can protect your device against theft.
Display with touchscreen
functionality
The device is mainly operated via the display with
touchscreen functionality.
Softkeys on the display, which are operated with the naked
nger, take over the function of keys. As the user interface
on the touchscreen adapts to the usage situation, you
have direct access to many functions of the device.
In addition to the short keys for calling up functions, the
display shows menu texts and entries (see chapter 3.5
Display with touchscreen functionality on page 17).
Merchant card slot (SAM) There are three slots available to receive Security Access
Modules (SAMs, merchant cards). Merchant cards are
necessary, among other things, when payment is to be
accepted by GeldKarte.
Installation Instructions H5000 15
Product description
3.2 Connections and card slots
RS232
LAN
ISDN
DC IN
USB
USB OTG
MicroSD
PSTN
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1 Merchant cards 5 micro-SD card
2 DC IN 9V 6 USB
3 ISDN / PSTN 7 USB OTG
4 LAN 8 RS232
16 Installation Instructions H5000
Product description
3.3 LED displays
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LED Status Description
1 Blinking At least one contactless
payment type is activated.
Shines
continuously
The NFC reader is active.
The card can be placed.
Does not shine No contactless payment method
is activated.
2 Shine
simultaneously
The contactless payment was
carried out successfully.
3 Shines Device is switched on.
Doesn’t shine Device is switched off.
Installation Instructions H5000 17
Product description
3.4 Function keys
Key Function
• Cancel process
• Jump backwards in menu
• Correct entry
• Delete last entered character
• Delete characters in front of cursor position
• Call up manual entry of credit card data
• Conrm entry
• Start procedure
• Print duplicate of last printed receipt (in basic state)
• Navigation in menu:
– Navigate downwards
– Scroll backwards between individual pages (in the case of several
menu pages)
• Navigation in menu:
– Navigate upwards
– Scroll forwards between individual pages (in the case of several
menu pages)
• In basic state:
– Call up ZVT/PTT function code entry
3.5 Display with touchscreen functionality
CAUTION
The operation with a pen or similar objects can impair the
touchscreen functionality of the display or even damage
the display.
► Operate the display only with the nger
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