VeriFone FlexClock Setup Manual

Also check for  rewalls or routers blocking outgoing
communications. If this is the case, please allow (or request
your IT department to allow) the following outgoing address
on your  rewall:  exclock.payrollservers.us port. The
FlexClock makes outbound TCP connections on port 8289,
and does not need to accept any inbound connections.
Please note that if you try to access this address with a web
browser, no page will be displayed and you may receive an
error message from your web browser. This is normal.

DNS Error

This message can have multiple causes, but often results
from mistakes when entering manual IP address parameters,
or from problems with your Internet connection.
Speci cally, it means that the clock could not use your
Internet connection to look up “ exclock.payrollservers.us”.

Frozen Screen

Press the number seven (7) on the keyboard of the FlexClock
or disconnect and reconnect the power to restart it. (This
won’t erase any punch information.)

Already Sending

There is an ongoing connection between the server and the
FlexClock, please allow it to  nish. If this message continues
for a period longer than 10 minutes restart the FlexClock by
pressing the seven (7) key on the keyboard.

FlexClock

Multi-Purpose Time Device

Setup Guide

Also check for  rewalls or routers blocking outgoing
communications. If this is the case, please allow (or request
your IT department to allow) the following outgoing address
on your  rewall:  exclock.payrollservers.us port. The
FlexClock makes outbound TCP connections on port 8289,
and does not need to accept any inbound connections.
Please note that if you try to access this address with a web
browser, no page will be displayed and you may receive an
error message from your web browser. This is normal.

DNS Error

This message can have multiple causes, but often results
from mistakes when entering manual IP address parameters,
or from problems with your Internet connection.
Speci cally, it means that the clock could not use your
Internet connection to look up “ exclock.payrollservers.us”.

Frozen Screen

Press the number seven (7) on the keyboard of the FlexClock
or disconnect and reconnect the power to restart it. (This
won’t erase any punch information.)

Already Sending

There is an ongoing connection between the server and
the FlexClock, please allow it to  nish. If this continues for
a period longer than 10 minutes restart the FlexClock by
pressing the seven (7) key on the keyboard.

FlexClock

Multi-Purpose Time Device

Setup Guide

SETUP

To use the FlexClock, simply connect the Ethernet cable to
the FlexClock using the port on the back that has no icon
above it, and then to your Internet router. Then connect the
optional phone cord to both the FlexClock and an analog
phone line, using the port on the back of the clock with a
telephone above it. This allows the clock to communicate
when the Internet is unavailable. To power up the clock,
attach the power cord to the clock and then a power source.

USB

RS232

TelephonePrintReader Ethernet

KNOWN COMMUNICATION ERRORS

Unknown Serial #

If the FlexClock shows this message it means the serial
number is not recognized by the server. On the bright side,
it con rms that the clock is successfully communicating with
the server, but indicates that the correct serial number has
not been entered into the online timekeeping system.

a. The serial number entered may be incorrect, or no

serial number has been entered. The correct serial
number is printed on the FlexClock box and on a
sticker on the bottom of the unit. Some units have
multiple numbers on the bottom - the correct one is
a number that is eight to ten digits long, and always
starts with the number 2.

b. Once a clock has been added to the system, it takes

about 10 minutes for the account to be activated on
our FlexClock server. Until that process is complete,
the FlexClock server won’t accept transmissions from
that speci c clock, and this message will be shown.

Connection Failed!

Please check that the cable is connected; the port on the
back of the FlexClock should show green (and possibly
blinking orange as well). Check to see if you can access the
Internet from other computers in your building.

2

SETUP

To use the FlexClock, simply connect the Ethernet cable to
the FlexClock using the port on the back that has no icon
above it, and then to your Internet router. Then connect the
optional phone cord to both the FlexClock and an analog
phone line, using the port on the back of the clock with a
telephone above it. This allows the clock to communicate
when the Internet is unavailable. To power up the clock,
attach the power cord to the clock and then a power source.

USB

RS232

TelephonePrintReader Ethernet

7

KNOWN COMMUNICATION ERRORS

Unknown Serial #

If the FlexClock shows this message it means the serial
number is not recognized by the server. On the bright side,
it con rms that the clock is successfully communicating with
the server, but indicates that the correct serial number has
not been entered into the online timekeeping system.

a. The serial number entered may be incorrect, or no

serial number has been entered. The correct serial
number is printed on the FlexClock box and on a
sticker on the bottom of the unit. Some units have
multiple numbers on the bottom - the correct one is
a number that is eight to ten digits long, and always
starts with the number 2.

b. Once a clock has been added to the system, it takes

about 10 minutes for the account to be activated on
our FlexClock server. Until that process is complete,
the FlexClock server won’t accept transmissions from
that speci c clock, and this message will be shown.

Connection Failed!

Please check that the cable is connected; the port on the
back of the FlexClock should show green (and possibly
blinking orange as well). Check to see if you can access the
Internet from other computers in your building.

2

7