Also check for rewalls or routers blocking outgoing
communications. If this is the case, please allow (or request
your IT department to allow) the following outgoing address
on your rewall: exclock.payrollservers.us port. The
FlexClock makes outbound TCP connections on port 8289,
and does not need to accept any inbound connections.
Please note that if you try to access this address with a web
browser, no page will be displayed and you may receive an
error message from your web browser. This is normal.
DNS Error
This message can have multiple causes, but often results
from mistakes when entering manual IP address parameters,
or from problems with your Internet connection.
Speci cally, it means that the clock could not use your
Internet connection to look up “ exclock.payrollservers.us”.
Frozen Screen
Press the number seven (7) on the keyboard of the FlexClock
or disconnect and reconnect the power to restart it. (This
won’t erase any punch information.)
Already Sending
There is an ongoing connection between the server and the
FlexClock, please allow it to nish. If this message continues
for a period longer than 10 minutes restart the FlexClock by
pressing the seven (7) key on the keyboard.
FlexClock
Multi-Purpose Time Device
Setup Guide
Also check for rewalls or routers blocking outgoing
communications. If this is the case, please allow (or request
your IT department to allow) the following outgoing address
on your rewall: exclock.payrollservers.us port. The
FlexClock makes outbound TCP connections on port 8289,
and does not need to accept any inbound connections.
Please note that if you try to access this address with a web
browser, no page will be displayed and you may receive an
error message from your web browser. This is normal.
DNS Error
This message can have multiple causes, but often results
from mistakes when entering manual IP address parameters,
or from problems with your Internet connection.
Speci cally, it means that the clock could not use your
Internet connection to look up “ exclock.payrollservers.us”.
Frozen Screen
Press the number seven (7) on the keyboard of the FlexClock
or disconnect and reconnect the power to restart it. (This
won’t erase any punch information.)
Already Sending
There is an ongoing connection between the server and
the FlexClock, please allow it to nish. If this continues for
a period longer than 10 minutes restart the FlexClock by
pressing the seven (7) key on the keyboard.
FlexClock
Multi-Purpose Time Device
Setup Guide
SETUP
To use the FlexClock, simply connect the Ethernet cable to
the FlexClock using the port on the back that has no icon
above it, and then to your Internet router. Then connect the
optional phone cord to both the FlexClock and an analog
phone line, using the port on the back of the clock with a
telephone above it. This allows the clock to communicate
when the Internet is unavailable. To power up the clock,
attach the power cord to the clock and then a power source.
USB
RS232
TelephonePrintReader Ethernet
KNOWN COMMUNICATION ERRORS
Unknown Serial #
If the FlexClock shows this message it means the serial
number is not recognized by the server. On the bright side,
it con rms that the clock is successfully communicating with
the server, but indicates that the correct serial number has
not been entered into the online timekeeping system.
a. The serial number entered may be incorrect, or no
serial number has been entered. The correct serial
number is printed on the FlexClock box and on a
sticker on the bottom of the unit. Some units have
multiple numbers on the bottom - the correct one is
a number that is eight to ten digits long, and always
starts with the number 2.
b. Once a clock has been added to the system, it takes
about 10 minutes for the account to be activated on
our FlexClock server. Until that process is complete,
the FlexClock server won’t accept transmissions from
that speci c clock, and this message will be shown.
Connection Failed!
Please check that the cable is connected; the port on the
back of the FlexClock should show green (and possibly
blinking orange as well). Check to see if you can access the
Internet from other computers in your building.
2
SETUP
To use the FlexClock, simply connect the Ethernet cable to
the FlexClock using the port on the back that has no icon
above it, and then to your Internet router. Then connect the
optional phone cord to both the FlexClock and an analog
phone line, using the port on the back of the clock with a
telephone above it. This allows the clock to communicate
when the Internet is unavailable. To power up the clock,
attach the power cord to the clock and then a power source.
USB
RS232
TelephonePrintReader Ethernet
7
KNOWN COMMUNICATION ERRORS
Unknown Serial #
If the FlexClock shows this message it means the serial
number is not recognized by the server. On the bright side,
it con rms that the clock is successfully communicating with
the server, but indicates that the correct serial number has
not been entered into the online timekeeping system.
a. The serial number entered may be incorrect, or no
serial number has been entered. The correct serial
number is printed on the FlexClock box and on a
sticker on the bottom of the unit. Some units have
multiple numbers on the bottom - the correct one is
a number that is eight to ten digits long, and always
starts with the number 2.
b. Once a clock has been added to the system, it takes
about 10 minutes for the account to be activated on
our FlexClock server. Until that process is complete,
the FlexClock server won’t accept transmissions from
that speci c clock, and this message will be shown.
Connection Failed!
Please check that the cable is connected; the port on the
back of the FlexClock should show green (and possibly
blinking orange as well). Check to see if you can access the
Internet from other computers in your building.
2
7
3. Press the Enter key (Green key)
You will see this screen:
PRINT RECEIPT
UPON PUNCH
NOW: NO
YES F2
NO F3
EXIT F4
4. Press the F2 key if you want the FlexClock to
print receipts upon punch, F3 if you don’t want to
print receipts, or F4 to Exit. You will be prompted
to save changes before exiting when F4 is pressed.
Make sure that the variable on the left next to
“NOW:” says YES or NO according to what you want
the clock to do.
Re-Request Settings
If you need to re-request the network settings for the
FlexClock, simply press the number seven (7) on the
keyboard or disconnect and reconnect the power.
PrintReader
The PrintReader is a biometric ngerprint reader addon that can be purchased and used with the FlexClock.
For setup instructions, see the guide included in its
box. To purchase or for more information, contact your
timekeeping provider.
Initial Con guration
The rst time the FlexClock is started, it needs to be
con gured to send and receive information via Ethernet
(Internet). The main screen will be visible, but everything will
be disabled until it is con gured and the initial contact to
server has been made.
Before con guring the FlexClock please check with the
internal network administrator about the type of connection
required to set up the internet in a new computer, which is
the same for the FlexClock.
There are two ways to set up the IP con guration on the
FlexClock, Static and Dynamic (DHCP).
Almost all small-business Internet service uses Dynamic
(DHCP). Some corporate networks require network settings
to be programmed manually. If manual setup is necessary,
the Ethernet Options screen can be used by IT personnel to
enter those settings:
1. Press the leftmost purple key.
2. Enter the password “CONF” (2663)
3. Press the Enter key (Green key)
6
3. Press the Enter key (Green key)
You will see this screen:
PRINT RECEIPT
UPON PUNCH
NOW: NO
YES F2
NO F3
EXIT F4
4. Press the F2 key if you want the FlexClock to
print receipts upon punch, F3 if you don’t want to
print receipts, or F4 to Exit. You will be prompted
to save changes before exiting when F4 is pressed.
Make sure that the variable on the left next to
“NOW:” says YES or NO according to what you want
the clock to do.
Re-Request Settings
If you need to re-request the network settings for the
FlexClock, simply press the number seven (7) on the
keyboard or disconnect and reconnect the power.
PrintReader
The PrintReader is a biometric ngerprint reader addon that can be purchased and used with the FlexClock.
For setup instructions, see the guide included in its
box. To purchase or for more information, contact your
timekeeping provider.
3
Initial Con guration
The rst time the FlexClock is started, it needs to be
con gured to send and receive information via Ethernet
(Internet). The main screen will be visible, but everything will
be disabled until it is con gured and the initial contact to
server has been made.
Before con guring the FlexClock please check with the
internal network administrator about the type of connection
required to set up the internet in a new computer, which is
the same for the FlexClock.
There are two ways to set up the IP con guration on the
FlexClock, Static and Dynamic (DHCP).
Almost all small-business Internet service uses Dynamic
(DHCP). Some corporate networks require network settings
to be programmed manually. If manual setup is necessary,
the Ethernet Options screen can be used by IT personnel to
enter those settings:
1. Press the leftmost purple key.
2. Enter the password “CONF” (2663)
3. Press the Enter key (Green key)
6
3
The screen will look like this:
ETHERNET OPTIONS:
STATUS: ENABLED
MAINTAIN F2
DISABLE F3
EXIT F4
Then press F2 to reach the IP con guration screen:
ETHERNET SETTINGS
FLEXCLOCK IP:
0.0.0.0
NEXT F3
SET F2
EXIT F4
Press F2 to change the setting. Press F3 to reach the
remaining settings: IP Address, Subnet Mask, Gateway,
Primary DNS Server, and Secondary DNS Server. Set
these to the values provided by your IT department or
Internet Service Provider, or set them all to 0.0.0.0 for the
clock to automatically learn these from your network router
using a method called DHCP. Remember, most Internet
services do NOT require these settings to be manually
entered, and 0.0.0.0 for all of these settings is usually the
correct setting!
Note that the clock does not have a period key. You can
use the asterisk (*) as a period when entering IP addresses.
Example: 192
Press F4 when you are done and don’t forget to save the
changes by pressing F3 at the end.
*168*0*124
4
INSTRUCTION FOR USE
Clock In & Out
To clock in, press the F1 key (or 1 key) and then swipe the
card or type in the employee code followed by the ENTER
key. Make sure the mag strip on the card is facing down and
to the left. To clock out, press the F2 key (or 2 key), follwed
by swiping the card or entering the employee code and
pressing ENTER.
Alternate clock-in keys programmable from the web site
(such as on the 4 and 5 keys) are also possible. For more
information, contact your timekeeping provider.
Dial Up Pre x
If the clock must dial a pre x for an outside line when using
the telephone line to connect to the server, press the
leftmost purple key, and enter the password 123662. Select
which dialing pre x is needed, and how many seconds to
wait after dialing the pre x.
ADDITIONAL FEATURES
Punch Receipts
The FlexClock is able to print receipts when employees
punch in and out. The receipt feature setting is set to OFF by
default, but can be changed by following these steps:
1. Press the leftmost purple key.
2. Enter the password “RCPT” (7278)
5
The screen will look like this:
ETHERNET OPTIONS:
STATUS: ENABLED
MAINTAIN F2
DISABLE F3
EXIT F4
Then press F2 to reach the IP con guration screen:
ETHERNET SETTINGS
FLEXCLOCK IP:
0.0.0.0
NEXT F3
SET F2
EXIT F4
Press F2 to change the setting. Press F3 to reach the
remaining settings: IP Address, Subnet Mask, Gateway,
Primary DNS Server, and Secondary DNS Server. Set
these to the values provided by your IT department or
Internet Service Provider, or set them all to 0.0.0.0 for the
clock to automatically learn these from your network router
using a method called DHCP. Remember, most Internet
services do NOT require these settings to be manually
entered, and 0.0.0.0 for all of these settings is usually the
correct setting!
Note that the clock does not have a period key. You can
use the asterisk (*) as a period when entering IP addresses.
Example: 192
Press F4 when you are done and don’t forget to save the
changes by pressing F3 at the end.
*168*0*124
4
INSTRUCTION FOR USE
Clock In & Out
To clock in, press the F1 key (or 1 key) and then swipe the
card or type in the employee code followed by the ENTER
key. Make sure the mag strip on the card is facing down and
to the left. To clock out, press the F2 key (or 2 key), follwed
by swiping the card or entering the employee code and
pressing ENTER.
Alternate clock-in keys programmable from the web site
(such as on the 4 and 5 keys) are also possible. For more
information, contact your timekeeping provider.
Dial Up Pre x
If the clock must dial a pre x for an outside line when using
the telephone line to connect to the server, press the
leftmost purple key, and enter the password 123662. Select
which dialing pre x is needed, and how many seconds to
wait after dialing the pre x.
ADDITIONAL FEATURES
Punch Receipts
The FlexClock is able to print receipts when employees
punch in and out. The receipt feature setting is set to OFF by
default, but can be changed by following these steps:
1. Press the leftmost purple key.
2. Enter the password “RCPT” (7278)
5
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