Veo Mobile Connect User Manual

1

Table of Contents

Welcome to the Veo™ Mobile Connect............................................................2

Minimum System Requirements......................................................................3

Software and Installation .................................................................................4

How to connect the Veo Mobile Connect .................................................... 5-6

The Veo Mobile Connect Suite................................................................... 7-15

How to send Snapshots and Videos ......................................................... 16-18

Microsoft® Windows Messenger & NetMeeting.................................... 19-33

Troubleshooting ........................................................................................ 34-40

Additional Help and Resources .....................................................................41

2

A Quick Look at the Veo Mobile Connect

Welcome to the Veo™ Mobile Connect

The Veo Mobile Connect Digital PC Camera is a terrific camera for on-the-go
professionals, students and anyone else who wants to communicate more
effectively over the Internet. Share digital photos in seconds. Send video clips
in a snap. Videoconference with ease.

The Veo Mobile Connect gets you connected ... with style!

Focusing Knob

(adjust to focus)

Power ON Light

3

Minimum System Requirements

Hardware

- PC with an AMD K6 or Pentium­class processor that operates at 300 MHz or faster

- 32 MB or more RAM

- 280 MB of available hard drive space

- CD-ROM Drive

- One available USB port on your computer to plug in the camera

- Display adapter capable of 800x600 in 16 bit color

- Standard microphone for sending video mail and videoconferencing
messages (Microphone not included)

- Internet connection
(Required for video mail and videoconferencing software)

Software

- Microsoft Windows 98, 2000, Me, or XP

- Internet browser application, i.e. Microsoft Internet Explorer, AOL

- E-mail Program, i.e. Microsoft Outlook, Yahoo E-mail, AOL

Note: To find the version number of your Windows operating
system, select Settings from the Windows Start menu. Open
Control Panel, and double-click on the System icon. The System

Properties dialog box indicates the version number.

4

Software and Installation

Install the software before connecting your Veo Mobile Connect!

If you have already plugged the camera into the computer, please unplug it
before installing the software.

1. Insert the CD-ROM into your CD-ROM
drive.

2. Autorun will display the Veo Mobile
Connect Installation screen.* Click
Install.

3. On the Install window, de-select any
additional software you do not wish to
install. Click Continue.

4. Follow the prompts to finish the
installation.

Restart your computer to complete the
installation.

5. After your computer restarts, you may
plug your camera into the USB port.

*Note: If Autorun does not start, choose Run from the Windows Start Menu.
Assuming your CD-ROM drive is the D drive, type “d:\Autorun” in the Run
dialog box. If Autorun still does not run, consult your computer manual or
manufacturer to locate the CD-ROM drive.

5

Plug the USB connector on the camera into any available USB port on your
computer. A window should appear and recognize a new device being installed.

Note: If your computer does not recognize a new device installed, please refer
to the Troubleshooting section of the manual (see pages 34-40).

How to connect the Veo Mobile Connect

6

How to Mount the Camera

Rotate clip horizontally or vertically

Clip to your laptop screen

Pull to clip

7

The Veo Mobile Connect Suite

1. Double-click the icon on your

desktop or click on Start->Programs->Veo
Mobile Connect->Veo Mobile Connect Suite.

your camera’s video image.

Note: If you do not see an image:

a) Try closing and re-opening the Veo
Mobile Connect Suite - OR

If you still cannot see any images, please

consult the Troubleshooting section.

again.

computer. Then plug the camera in

b) Unplug the camera, restart your

2. The Application window opens and displays

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Explanation of Buttons

A B C D E F G

A. Snapshots

1. Focus and adjust the camera as necessary.

2. Select the desired resolution, then click the Snapshot button.

3. The snapshot button will automatically save photos to the Album.

Note: Depending on your Capture settings, snapshots are captured

B. V-Mail (Compressed Video for E-mail Purposes)

1. Focus and adjust the camera as necessary.

2. When ready to record, click the V-Mail button. The video window

will self-adjust to an optimized file size for emailing.

3. Once recording begins, notice the V-Mail button changes to the Stop

button.

4. To end recording, click the Stop button.

5. Click the Preview button to check your recording.

6. When the Preview button is selected, playback controls appear.

in either .JPG or .BMP file format.

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7.
back controls. You must click Stop or finish playback so that Preview
and Send buttons reappear.
a. Click Send to launch your default E-mail program - OR

the Send V-Mail or Snapshots section on Page 16 to Page 18. If you
are unable to launch your e-mail program, it is possible that your

Page 18 for assistance on manually attaching a V-Mail or Snapshot.

8. To save a copy of your V-Mail to the Album, click the Save button.

Note: All V-Mail files are captured in an executable (.EXE) file
format for easy e-mailing and viewing.

C. Capture (Uncompressed Video)

1. Focus and adjust the camera as necessary.

2. When ready, click Capture to begin recording.

3. Notice the Capture button changes to the Stop button.

4. Click Stop at any time to end recording.

5. Before saving your video to your Album, click Preview.

6. Playback controls will appear.

7. To save to the Album, finish viewing the video or click Stop.

8. Click the Save button to save the captured video to the Album.

Note: Captured videos are saved in the .AVI file format for video

editing.

e-mail program cannot be designated as a Mail Agent. Please refer to

To send your V-mail, finish viewing the video or click Stop on the play-

b. If you are using America Online or web-based e-mail, please refer to

10

E. Mirror

1. Click the Mirror button before recording to flip the video image

horizontally.

D. Save (to Album)

1. The Save button stores “Capture” video and “V-Mail” files to the

Album.

2. Images are automatically saved to the album after taking a snapshot.

F. Settings

The Settings dialog box consists of 3 tabs to adjust video and image options –

Capture, Video, and Mail Agent. To access options, click the Settings button:

1. Capture

a. Maximum Video Size: Although there is no maximum,

most E-mail applications have disk space limitations when
receiving e-mail. (2MB is set as default)

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b. Snapshot Delay: When self-timer is enabled, select the num-

ber of seconds to delay capture.

c. Enable Audio: This allows you to record video with audio.

Adjust the volume by moving the slider across the slide bar.*

d. Snapshot Image Format: Select JPEG for compressed pictures

and BMP for uncompressed pictures.

*Note: An external microphone is required for this function.

2. Video*

*Depending on the

camera model, not all
Video Quality options
are available.

a. Video Quality: You can adjust the brightness, contrast, and

colors of an image to get the best possible video quality.
Default settings are optimized for overall image quality.

b. Light Type: If video and image quality is grainy, blurry, or

slow, make sure the correct lighting type is selected.

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a. Simple MAPI Clients: For E-mail programs that allow users

to change default mail agents. This will allow you to send V-
Mail and Snapshots directly from the Veo Mobile Connect
Suite. You may need to adjust the settings or options in
your E-mail program. Please refer to the section Send V-

Mail or Snapshots later in the manual.

4. Advanced*

Video Quality Control: Adjust the color settings to optimize the
image quality.

*Depending on the

camera model, not
all Video Quality
options are
available

3. Mail Agent

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G. Album

When the Album button is selected, the Album will slide out from the Applica­tion displaying thumbnails of your saved files along with additional options.
Please refer to the Album Application below for a detailed explanation of
features (see next page).

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Snapshot

Video Clip V-Mail

Album Tool Bar

To review and manage your files, click once to select the desired thumbnail and
any of these tools:

Open- Open files.
Send- Send files by e-mail.
Print- Print snapshots.
Save- Save to another folder or disk.
Delete- Delete any unwanted files from the Album.
Detail/Large- View in detail/large thumbnails.
L Rotate/R Rotate- Rotate your images to the left/right.
Mirror- Change the original image to its mirror image.
Color- Display color adjustment options for snapshots.

The Album Application

The Album stores all your video clips, V-Mail, and snapshots displayed as
thumbnails. An icon on each thumbnail represents the following:

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View Files

1. Click once on thumbnail to select the file to be viewed.

2. Choose Open from the tool bar.

3. Double-clicking on the thumbnail will also open the file.

Note: Snapshots will open in your default viewing application. When
viewing video clips and V-Mail from Album, your default media
player will open.

Send V-Mail or Snapshots

In order to send V-Mail and Snapshots directly from the Veo Mobile Connect
Suite, your E-mail program should have options to change your default mail
agent, otherwise known as Messaging Application Program Interface (MAPI).
For E-mail programs and all web-based e-mail that do not support MAPI, please
refer to the Manually Attaching Files section on Page 18. If the information
located in this section is not sufficient, you may need to contact your E-mail or
web-based E-mail provider for further assistance.

Print Snapshots

1. Select the snapshot to be printed and click the Print button.

Note: For best snapshot print quality, adjust print size relative to image

resolution. Typically, the smaller the print size, the better the
print quality.

Save (to Folder or Disk)

1. Select the desired file to be saved and click the Save button.

2. Choose desired save location and follow normal procedures.

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How to send Snapshots and Videos

America Online

AOL does not support MAPI functions. If you click the Send
button in the Veo Mobile Connect application, it will not respond.

a. To send V-Mail and Snapshots to AOL and non-AOL members:

i. Click on the AOL Write icon.
ii. Click on the Attachments button.
iii. Click on the Attach button and change the directory to

C:\Program Files\Veo Mobile Connect\Album.

iv. Double click on the desired file, i.e., cap[###].exe for V-Mail or

cap[###].bmp/.jpg files for Snapshots.
v. The file should appear in the Attachments window. Click OK.
vi. Your V-Mail/snapshot is attached. To send, click Send Now.

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Microsoft Outlook Express 5/6

Applications with MAPI Support*

1. In the Album, select the file you want to send.

2. Choose Send from the tool bar. This will open your default e-mail

application.

3. Type your message and send it in the normal manner. Your V-Mail or
snapshot will be sent as an attachment.

*Note: Check under camera settings to make sure MAPI is selected.

Example A: Using MAPI with Microsoft
Outlook Express 5/6

Under Tools/Options, select the button “Make
Default” under Default Messaging Programs->

“This application is NOT the default Mail handler”
and then click OK. Restart your computer.

Example B: Using MAPI with Microsoft Outlook

Microsoft Outlook automatically setup your MAPI e-mail
program during installation. Make sure your Outlook e-mail
application is properly set up with the right POP account name,
password, SMTP mail host account, and any other requirements. This
information can be obtained by contacting your Internet Service
Provider (ISP) or system administrator.

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Web-based e-mail programs

Web-based e-mail such as Hotmail or Yahoo! Mail do not support the “Send”
button in the Veo Mobile Connect Suite. When using web-based e-mail, you will
need to attach the snapshot or videos to your e-mail.

1. Log-in to your web-based e-mail.

2. Compose a new e-mail message.

3. Depending on your web-based e-mail service, look for the Attach, At­tachments, or Insert option to attach your snapshot or video. You will be
prompted to browse for the desired file you want to attach.* Follow the
directions provided by your web-based e-mail service to attach the file(s).

4. Once the file(s) has been attached to your e-mail, click the appropriate
button to send off your e-mail with the snapshot or video attached to it.

*Note: Snapshots and V-Mail residing in the Album should have this
location in your hard drive: C:\Program Files\Veo Mobile Connect\Album.

Manually Attaching Files

1. Open your E-mail program and compose a new mail message.

2. Depending on your E-mail program, choose attach, insert, or browse to
locate the desired file.*

3. Once the file is attached, click the appropriate button to send.

*Note: Snapshots and V-Mail residing in the Album should have this
location in your hard drive: C:\Program Files\Veo Mobile Connect\Album

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Microsoft Windows Messenger Guide

Microsoft Windows Messenger has been included with Microsoft Windows XP
to provide the latest in point-to-point videoconferencing. To ensure that you
obtain the most from your camera experience, we have compiled this brief
instruction guide to help you get started. Note that this guide is provided only
as a reference and is not endorsed by Microsoft.

To obtain additional assistance with Microsoft Windows Messenger beyond
what is outlined in this guide, refer to the support options on Page 33.

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Starting Windows Messenger

1. Click on Start->All Programs->Windows Messenger to start Windows Mes­senger.

2. You will be prompted with the sign in screen. Enter your e-mail address and
password and then click “OK”. For example, any address ending in @hotmail.com
or @msn.com can be used.

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3. Windows Messenger will sign you in.

4. The people on your contact list will appear. If you want to connect with an­other user for videoconferencing, you will need to add them to your contact list,
using the “Add” button. Follow the rest of the directions in Windows Messenger
to add your friends or family to your contact list.

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Using Windows Messenger for Videoconferencing

Double-click on the person’s name that you would like to connect with. A con­versation window will appear where you can do the following:

Start camera Turn on your camera for videoconferencing

Start talking Use your microphone to talk to another person

Send a file Transfer a file to another person

Text messages Type text messages to another person

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Starting your camera

Make sure that no other program is using your camera. If you have any other PC
Camera or videoconferencing software that is already in use, make sure to close
these programs first. To turn your camera on, click the “Start Camera” button.
The text message window will also display the message, “You have asked to have
a video and voice conversation. Please wait for a response or Cancel (Alt+Q) the
pending invitation.”

The other person who sent the invitation to join the video and voice conversation
will see the screen shown on the next page, with the message: “I would like to
have a video and voice conversation with you. Do you want to Accept (Alt+T) or
Decline (Alt+D) the invitation?”

The other person has a choice of clicking “Accept” or “Decline” to begin the
video and voice conversation.

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Once connected to the other person, your screen will appear similar to the image
pictured. The other person’s video will appear in the large video window, while
your own video will appear in the lower right corner as a Picture-in-Picture win­dow.

If you have a soundcard and microphone, the options for voice will also be avail­able. You have the options to adjust your speaker volume or mute the micro­phone.

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Microsoft Windows NetMeeting

Microsoft NetMeeting has been included with your camera to provide
videoconferencing capabilities. As one of the most widely distributed and
versatile videoconferencing applications on the market, you will be able to
communicate with anyone in the world as long as all parties are connected
through Microsoft NetMeeting. As a result of its large distribution base, you
will find that most owners of a pc camera will already have some exposure to
the software and probably own a copy.

Although this is an excellent program to become acquainted with, it can be
rather complicated the first time you set up a conference. To ensure that you
obtain the most from your camera experience, we have compiled this brief
instruction guide to help you get started.

However, since this is a Microsoft program we cannot offer any support for
this product beyond what is outlined in this guide. To obtain additional
assistance with Microsoft NetMeeting, directly from Microsoft, please refer
to the NetMeeting web site at: http://www.microsoft.com/windows/

netmeeting.

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How to use Microsoft NetMeeting

Once you have all the necessary components of Microsoft NetMeeting installed
and tested to ensure it is working properly, this section of the guide will provide
some basic tips on videoconferencing. If you require additional assistance, more
information can be obtained from Microsoft at: http://www.microsoft.com/

windows/netmeeting

IMPORTANT: Make sure the Veo Mobile Connect Suite and any other video

camera applications are closed before starting Microsoft NetMeeting.

1) Look for the NetMeeting icon on your desktop or Quick Launch bar and then
double-click on it to start Microsoft NetMeeting.

2) Microsoft NetMeeting will start and you will see a window similar to the one
shown below:

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3) Turn your camera on by clicking the Play/Pause button

to initiate the video stream (this may take up to a minute depending on your
computer). Adjust the camera angle and focus to ensure a clear picture of you
for your videoconferencing partner.

These are the buttons you will use with NetMeeting:

27

28

Connecting to another NetMeeting user

There are a few methods to connect to another user who is using NetMeeting.
Connecting to another NetMeeting user is easy via the MSN Messenger service,
simply download and install MSN Messenger from Microsoft at http://

messenger.msn.com. Directions for installing and setting up MSN Messenger

will be shown on the MSN Messenger webpage.

Connecting via MSN Messenger:

With MSN Messenger, you can send instant messages to your friends and family
if they are online. To start, follow the steps outlined below:

1) Connect to the Internet and then start MSN Messenger. MSN Messenger will
indicate the people on your contact list who are online.

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2) Double-click on the person you are trying to videoconference with to initiate
a text-based conversation. This will bring up a window similar to the interface
shown below. You may now have a text-based conversation in this window.

3) Next, click on the “Invite” button and then select “To Start Microsoft
NetMeeting” which will automatically start Microsoft NetMeeting. The other
person will receive an invitation to start Microsoft NetMeeting.

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Note: If you are using a dial-up connection, the video will move at approxi­mately 5-10 frames per second. Faster Internet connections such as DSL or
cable modem will result in even faster frame rates. This translates into smoother
motion and clearer video.

4) If the other person you are connecting to accepts the invitation to start
Microsoft NetMeeting, you will automatically be connected. You will receive
video in a window similar to this. The person who you are calling will appear in
the large main window while you will appear in the smaller Picture-in-Picture
window.

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Connecting using an IP address:

To have a direct connection with another user, you must first obtain an IP
address. IP addresses for most dial-up connections will change every time you
log on to the Internet. For this reason, you must get the IP address from the
person you are trying to contact each time. You can also determine your IP
address and then send it to the other person who will use NetMeeting to call
you.

To obtain your IP address, first connect to your Internet Service Provider. Then
use either Method A or B to determine your IP address.

Method A:

Start NetMeeting and then click on Help->About Windows NetMeeting. You
can see your IP address here (as shown below).

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Method B:

If you are using Windows 98/Me, click on the Start button -> Run -> then type:
WINIPCFG
If you are using Windows 2000, click on the Start button -> Run -> then type:
IPCONFIG

You can send your IP address to the person who you are calling or they can send
you their IP address by e-mail or through an Instant Messaging application such
as MSN Messenger.

To connect to a person using their IP address, you can enter it into the high­lighted area (as shown below). After you type in the person’s IP address, press
“Enter” on your keyboard to connect.

33

Microsoft Windows Messenger and NetMeeting
Support & Resources

This guide has been intended to provide a brief introduction to Microsoft
NetMeeting. For more in-depth questions or to obtain technical support for
Microsoft NetMeeting, please refer to the information listed below. The
resources listed below are third-party sources and are neither endorsed nor
supported by the camera manufacturer and have been provided only as a
reference.

Microsoft Windows NetMeeting: http://www.microsoft.com/windows/

netmeeting

[phone] [Toll Free/Pay per incident]
[phone] [Toll Call/No charge support]

MSN Messenger: http://messenger.msn.com
The Windows NetMeeting Zone: http://www.netmeet.net
Meeting by Wire: http://www.meetingbywire.com

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Troubleshooting for Veo Mobile Connect

Problem: The power light does not come on when the camera is

plugged in.

Solution: The light will come on when you run any of the camera
applications, but will not turn on if the camera is just plugged in.

Problem: Missing Windows system files.

Solution: The Windows system files can be found on the Veo CD. Place

the Veo CD into your CD-ROM drive and browse in the
D:\Microsoft\WinXXXX folder (where D:\ is the letter of your CD-ROM
drive and XXXX corresponds to your version of Windows). Select the files
that Windows is asking for and copy them into C:\Windows\System. Some
files may still require the Windows CD. Contact your computer vendor to
obtain a copy of the Windows CD if one did not come with your computer.

Problem: “No such interface supported” message.

Solution:

• Unplug the Veo Mobile Connect from the computer.

• Double-click on the Veo Mobile Connect icon on your desktop.

• A message stating: “Digital Video PC Camera is not connected to this
computer” will appear. Press the “OK” button to continue.

• A screen similar to the following will appear. Press the “Quick fix”
button (as shown in Figure 1).

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• Next, fill in the checkbox for the “Use VFW” option and then press
the “Fix it” button. (Figure 2)

• Plug the Veo Mobile Connect back into the computer and then click on
“Click here to restart video” to restart the Veo Mobile Connect. This
will allow the camera to start up properly.

If the problem persists, please consult our extended troubleshooting tips
on our website at http://www.veoproducts.com

Problem: “Class not registered. hr=0x80040154 (or hr=0x800706F8)”

Solution: Refer to the “No such interface supported” solution.

Figure 1 Figure 2

36

Problem: Windows doesn’t detect the camera when you plug it into the
USB port.

Solution: When you plug in the camera after installing the drivers and soft­ware, Windows will detect the camera and begin installing the drivers for the
Veo Mobile Connect. If you are getting no response from Windows when
you plug the camera in, this can be a sign that your USB port is not config­ured properly, is disabled, or has malfunctioned. If your motherboard re­quires a cable to connect the USB port, make sure that it is plugged in cor­rectly. If you are not sure of the proper configuration, please contact your
system or motherboard manufacturer. If your USB controller is not listed in
the Device Manager, enable it in your system BIOS. Try using the camera
on another system to verify that the camera is working properly.

Problem: “Digital Video PC Camera is not connected to this computer”

Solution: The camera may not be plugged into the computer or may have a

driver conflict. Make sure the camera is snugly plugged into the USB slot
on your computer, then try the camera software again.

If this doesn’t help, click on Start->Settings->Control Panel->System­>Device Manager and check to see if you have a Universal Serial Bus
Controller category. Under this category should have a USB Host Control­ler and a USB Root Hub.

If you do not have this category, please contact your computer manufac­turer for assistance on enabling your USB ports. If you do have this
category, check for another category in the Device Manager named
Imaging Device. Under this category should be the Veo PC Camera.

If the Veo PC Camera has a yellow “!” or red “X” next to it, this means it

37

may have a problem with the software driver. Double-click on the Veo PC
Camera with the yellow “!” or red “X” to check the Device Status.

If the camera has a yellow exclamation mark in the Device Manager with
the message: “NTKERN.VXD device loader could not load the device
driver (Code 2)” please follow either section A (if using Windows 98/
98SE) or section B (if using Windows Me):

A. Windows 98/98SE:

1) Remove the Veo PC Camera from the Device Manager. (Start->Settings-

>Control Panel->System->Device Manager->Imaging Device)

2) Unplug the Veo Mobile Connect from the computer.

3) Go to C:\Program Files\Veo Mobile Connect and double-click on a

program named: cleanup. Press the “Scan and Delete” button in order for
the program to clean the installation of the Veo Mobile Connect.

4) After the cleanup program has completed, press the “Exit” button.

5) Uninstall the Veo Mobile Connect software. (Start->Settings->Control

Panel->Add/Remove Programs->Veo Mobile Connect) and restart the
computer.

6) Reinstall the Veo Mobile Connect software, restart the computer, and

plug in the camera.

7) Try launching the Veo Mobile Connect Suite again.

8) If this does not work, there could possibly be mismatched versions of

the Windows system files. Replace the mismatched files with the files from
the Veo Mobile Connect CD. The correct version of the Windows system
files can be found under D:\Microsoft\WinXXXX where XXXX is the
operating system you are using and D:\ is the letter of your CD ROM drive.
To prevent any problems, backup the files that will be replaced before
overwriting the files. These files are also available

38

online at http://www.veoproducts.com.

B. Windows Me:

1) Click on a button named “Update Driver.” Click this button to update

the driver.

2) Make sure “Automatic search for a better driver. (Recommended)”
is selected, then press “Next.”

3) Windows Me will then proceed through a detection process, searching
for better drivers.

4) After the detection process you will get this message:

“Windows was unable to locate an updated driver for this device,
but did find other drivers that should work with this device.
You are already using the best driver for this device. What would
you like to do?

· Continue using the current driver. (Recommended)
Veo PC Camera

· Install one of the other drivers. - View List”

5) Select “Install one of the other drivers” and then click the “View List”
button.

6) There will be a list of 1-4 possible Veo PC Camera drivers. Usually,
there will be a few drivers from the CD ROM drive and 1 from the Hard
Drive.

7) Select the Veo PC Camera driver that is located on the hard drive
(C:\Windows\INF) to update the driver.

8) Press “Next” and then press the “Finish” button. Windows will prompt
you to restart the computer. Click “Yes” to restart the

computer.

9) You should now be able to use the Veo Mobile Connect software.

39

Problem: “The supplied user buffer is not valid for the requested opera­ tion. hr=0x80070618”

Solution: Your computer may have mismatched versions of the Windows

system files. Replace the mismatched files with the files from the Veo Mobile
Connect CD. The correct version of the Windows system files can be found
under D:\Microsoft\WinXXXX where XXXX is the operating system you
are using and D:\ is the letter of your CD-ROM drive. To prevent any prob­lems, backup the files that will be replaced before overwriting the files. These
files are also available online at http://www.veoproducts.com

Problem: Nothing happens after I click the Send button or the program
locks up in the Album.

Solution: You need to configure your email program to be the default
MAPI client correctly. You can also manually attach your files to your
e-mail. Please refer to the section titled Send V-Mail or Snapshots for more
information.

Problem: “No e-mail agent found on this PC. Do you want to continue with
video mail disabled?” message.

Solution: You will get this message if the e-mail application you are using does
not support MAPI functions such as America Online, CompuServe, Prodigy,
Yahoo Mail, and other web-based email service. Programs such as Outlook
Express, Netscape Mail, and Eudora support MAPI. However, your mail server
needs to be able to use these programs. Contact your Internet Service Provider
for assistance on configuring your outgoing mail server. AOL does not let you
use third party e-mail programs. If you want to send the V-Mail that you re­corded, you need to save it first. Then, open your e-mail application and attach
the V-Mail.

40

Problem: Audio doesn’t work

Solution: Make sure your microphone is plugged into your sound card

correctly. The microphone jack on your sound card is usually labeled MIC
or with a microphone symbol. Also try plugging the microphone into other
jacks. Make sure it is not plugged into the speaker or output jack. If this
does not work, please refer to your sound card or microphone manuals.

Problem: You cannot play back an AVI/EXE video file.

Solution: The Windows Media Player you are using may not be working

correctly. Download the latest Windows Media Player from Microsoft at

http://www.microsoft.com/windows/mediaplayer

41

Additional Help and Resources

For detailed Technical Support, Frequently Asked Questions, and resources
about the Veo Mobile Connect, the website is accessible directly by clicking the

? (Online help) button on the top right hand corner of the Album or by

selecting the Veo logo at the bottom of the application. The website is also
accessible at the following URL address: http://www.veoproducts.com.

For technical support by phone, please call [phone].
Technical support hours are Monday through Friday from 8:30 am to 5:30 pm
Pacific Time.

Statement of Limited Warranty

Xirlink Inc. warrants that for a period of 1 (one) year from the date of purchase
that this product 1) is free from manufacturer defects in materials and work­manship and 2) conforms to its specifications. If this product does not function
due to manufacturer defects during the warranty period, Xirlink, Inc., at its
option, will either replace this product with one that is functionally equivalent
or will refund your purchase price. These are your exclusive remedies under this
warranty. Please call [phone] for warranty service.

This product is distributed and sold by Xirlink Inc. For all non-technical
comments and questions related to this product, please contact Customer
Service at [phone].

Veo Mobile Connect is a registered trademark of Xirlink, Inc.
All other products and company names mentioned herein are the trademarks or
registered trademarks of their respective owners.