Page 1
Elite 60
TM
User Manual
Covers getting to know your machine,
repairing an optical disc, maintenance,
menus, displays and warranty coverage.
Page 2
This unit is intended to clean/repair the
following discs: CD-ROMs, Music CDs, Data
CDs, DVDs, HD-DVDs, Computer Discs,
Game Discs, Books on disc, all recordable
CDs and DVDs, double-sided discs, & 3 Inch
Discs (only with adapter).
SAVE ALL PACKING MATERIALS. FAILURE
TO USE PACKAGING DESIGNED FOR THIS
UNIT MAY CAUSE DAMAGE TO THE UNIT
AND WILL VOID WARRANTY. FOR MORE
INFO CONTACT [email protected]
THANK YOU
For purchasing the Elite 60
TM
© 2009 VenMill Industries, Inc. All rights reserved. Under the copyright laws, this manual may not be copied, in
whole or in part, without the written consent of VenMill.
Every eort has been made to ensure that the information in this manual is accurate. VenMill is not responsible
for printing or clerical errors.
VenMill, Skip-Away, Elite 60 & OptoClear names and designs are trademarks of VenMill Industries, Inc. Artwork
and Design © 2008 VenMill Industries, Inc. All Rights Reserved.
The maximum amount of repairs per cartridge may vary based on cleaning cycle usage. At this time Blu-ray discs
can only be maintained, not repaired, due to the nature of the disc. A disc adapter (included) will be needed for
3 inch disc repair or cleaning. See www.venmill.com for more information.
CAUTION: Units and consumables are designed for use in specic regions. Your warranty will be voided if you
purchase the equipment and/or consumables outside of your designated region. Purchase only through Authorized
Distributors found on our website at www.venmill.com. If uncertain, please contact [email protected].
Note: Discs can be repaired an unlimited amount of times. However, never run a disc two times consecutively
without letting the disc cool to room temperature after each repair cycle.
VenMill Industries, Inc
36 Town Forest Rd
Oxford, MA
USA 800-928-0090
No. Am. 866-864-0210
Intl. 508-363-0410
Fax 508-363-0414
www.venmill.com
Page 3
READ BEFORE OPERATING EQUIPMENT
SECTION 1
Unpacking and Repacking ............................................................................................1
SECTION 2
Getting to Know Your Unit ............................................................................................ 2
SECTION 3
Quick Start ..........................................................................................................................3
SECTION 4
Onscreen Displays ............................................................................................................5
SECTION 5
Operation ............................................................................................................................6
Operation Modes ..................................................................................................... 6
Using your 3 Inch Adapter ....................................................................................7
SECTION 6
Menu Screen ......................................................................................................................8
SECTION 7
Standard Maintenance ...................................................................................................9
Replacing the OptoClear
TM
Cartridge ............................................................... 9
Replacing the Bung Wheels .......................................................................... 10
Cleaning the Bung Wheels ............................................................................ 11
Cleaning the Cleaner Disc ................................................................................. 11
Cleaning the Elite 60TM ........................................................................................ 12
Cleaning the Drive Wheel .................................................................................. 12
Error Codes .............................................................................................................. 12
SECTION 8
Elite 60TM FAQs ................................................................................................................ 13
SECTION 9
Elite 60TM 1 Year Limited Warranty ........................................................................... 16
Page 4
SECTION 1 Unpacking and Repacking
1
UNPACKING YOUR UNIT
Please use these instructions if you need to
repackage your unit for shipment. Reverse
the unpacking instructions for repacking the
unit back up.
SAVE ALL PACKING MATERIALS. FAILURE
TO USE PACKAGING DESIGNED FOR THIS
UNIT MAY CAUSE DAMAGE TO THE UNIT
AND WILL VOID WARRANTY.
1. Open the brown outer shipper box.
2. Remove Elite 60 retail box from outer
shipper. Carefully open up the box.
3. Pull out the KorrVu plastic. You may nd
that some tightness will occur.
4. Remove all supporting documents and
accessories including the power cord
and power adapter in the box.
5. Gently remove the Elite 60. You may
also use the handle on top of the unit
to remove it out of the box.
6. For space saving both KorrVu’s can
collapse to at pieces along with the
retail and outer ship box.
If you have any questions or difficulties
please feel free to call VenMill Industries
Customer Support toll free at 866-864-0210
Page 5
3 Inch Adapter
Holder
Repair Button
Blue = repair mode
Green = clean mode
Red Flashing = Error
Drawer Handle
Display
Menu Scroll
located in back of unit
Power Button
Green = power
Orange = standby
Carrying Handle
SECTION 2
Getting to
Know Your Unit
2
Page 6
2 Press the power button.
Pic three
Pic one
Warning!
1 Plug in the Elite 60
TM
power cord.
WARNING!: Plug directly
into outlet. Do not use
Extension Cords.
SECTION 3 QUICK START
3 Remove the Disc
installed during shipping.
(1st time use only)
a Manually pull the
disc straight out of
the machine.
4 Press the Repair Button.
a By default, the Elite 60
TM
when it
is rst powered ON is in “Quick
Clean Mode”. Repair button will
be green. Inserting a disc will
result in a 15 second cleaning
cycle being performed.
For Repair Cycle see section 5.
b When the repair button is pressed,
the button will be blue, indicating
a 90 second repair is selected.
Pic four
3
Pic two
Page 7
5 Insert the Disc.
a The Disc should be inserted straight
in, with label side up. It should be
fully inserted into the machine.
Note: 3 inch discs can only be
repaired using a 3 inch adapter.
(see section 5)
b After the disc is inserted, the
unit will start the repair.
c Pressing the power button at
any time will end the cycle.
Note: Discs can be repaired an
unlimited amount of times. However,
never run a disc two times
consecutively without letting the
disc cool to room temperature
after each repair cycle.
6 Remove the cleaned Disc.
a Handle the disc only by the
edges or center ring.
QUICK START SECTION 3
Pic five
Pic six
4
This is Wrong!
Page 8
SECTION 4 Onscreen Display
Onscreen Display
1 The top line displays the machine’s status (Ready or Error Code) and cycle
type (Repair or Clean).
2 You can scroll through machine
information by using the scroll
buttons:
Total Repairs, Total Cleans, Cartridge
Low Notication, Bung Wheel Low
Notication, and the Menu Select.
3 To get to the menu screen, use
the up or down scroll button. The
Middle line is the active line, when
the word “MENU” is displayed
(see section 5), pressing the repair
button will select the menu screen.
5
Page 9
Operation Modes
If 15 repair cycles are performed within a 30 minute period the machine could
commence a 10 minute cool-down. This will be indicated by a countdown timer on
the display. Please do not unplug the power cord during this cool-down period.
NOTE: Discs can be repaired an unlimited amount of times. However you should
never run a disc two times consecutively without letting the disc cool to room
temperature after each repair cycle.
Quick Clean Mode
By default, the Elite 60TM when it is rst powered on is in “Quick Clean Mode”.
Inserting a disc will result in a 15 second cleaning cycle being performed. (Repair
button will be illuminated green)
Repair Mode
1. Inserting a disc will result in a 90 second repair.
2. During the repair cycle, pressing the up scroll button will increase the repair
time. Press once for 180 seconds and twice for 270 seconds. Pressing the
down scroll button will reduce the repair time. Pressing the repair button will
end the cycle.
3. As long as the repair button is illuminated, the last selected cycle is in memory.
NOTE: Once you have chosen a repair cycle the unit will remain in that cycle
until you choose dierently.
Standby Mode (hibernation)
When the machine is in Standby (hibernation) mode you can insert a disc at
anytime into the machine. There is no need to press the power button, the
machine will automatically start up with the last selected mode choice.
Operations SECTION 5
6
Page 10
SECTION 5 Operations
Using your 3 Inch Adapter
(included with purchase)
Match the label side of your 3 inch disc with
the open side of your 3 inch adapter. Slide
the disc into the 3 inner grooves making
sure that the disc is rmly clipped in place.
The optical side should be facing you.
Now insert your disc with adapter into your
unit, disc optical side down. After disc is
inserted make sure that your hands do not
obstruct the shutter from closing.
Shutter will open when cycle has nished
and your 3 inch disc with adapter will
need to be removed. Handle the disc only
by the edges or center ring of disc.
WARNING:
Do not insert
the disc optical
side up. Damage
could incur.
7
Page 11
Menu Screen SECTION 6
* This process will take less than 2 minutes.
To Enter the Menu Screen
Press the scroll buttons while
the machine is idle.
Navigating the Menu Screen
a The scroll buttons cycle
through choices.
b The repair button selects the
highlighted option.
NOTE: The asterisks (*) will denote
which item you are going to select.
Menu Screen Choices
1 CLN WHL – use this to perform an extended cleaning of the bung wheel.
*
2 CLN DRV – use this to perform an extended cleaning of the drive wheel.* This
may be necessary if the Disc is spinning roughly or improperly during a cycle.
3 WHL RPL – use this to indicate that the bung wheel has been replaced.
4 LANGUAGE – use this to select the display language of your choice. (if available)
5 HOUR OP – use this option to display the total hours of cycle operation.
6 CHK SYS – use this option to test the functions of your Elite 60TM. This may be
used to determine where a failure has occurred.
7 SHIP – moves all mechanisms in position, in preparation for shipping or
transportation.
8 REPAIR C – to set default mode.
8
Page 12
Replacing the OptoClearTM Cartridge
CAUTION: Never point empty or replacement cartridge nozzle at your face.
1 Turn o the power by pressing the power button.
2 Unscrew the spray nozzle counterclockwise and lift out the empty cartridge.
3 NOTE: Do not remove or tamper with safety caution label or chip on cartridge.
Insert the new replacement cartridge into the Elite 60TM.
4 Tighten the spray nozzle by turning clockwise.
5 Remove safety caution label on new replacement cartridge.
6 Turn on the power.
The maximum amount of repairs per cartridge may vary based on cleaning cycle usage. Blu-ray discs can only be maintained, not repaired,
due to the nature of the disc. A disc adapter is required for 3 inch disc repair or cleaning. See www.venmill.com for more information.
CAUTION: MAY BE HARMFUL IF SWALLOWED. EYE IRRITANT. CONTAINS: Isopropanol alcohol &
conditioning agent (catonic) PRECAUTIONS: Avoid ingestion. Keep away from eyes. Contents under
pressure. Temperature is not to exceed 120°F (49°C). Flammable. Keep away from ame. FIRST AID:
If eye contact occurs, rinse with tap water for 5-10 minutes. If irritation persists, seek medical care. If
swallowed, drink full glass of water, get prompt medical attention. Dispose of cartridge properly.
FAILURE TO USE CONSUMABLES DESIGNED FOR THIS UNIT WILL CAUSE DAMAGE TO BOTH UNIT AND
DISC THEREBY VOIDING YOUR WARRANTY. FOR AUTHORIZED DISTRIBUTORS VISIT WWW.VENMILL.COM.
SECTION 7 Standard Maintenance
9
Page 13
Replacing the Bung Wheel
1 Turn o the power by pressing the power button.
2 Unplug the Elite 60
TM
power cord.
3 Remove the front drawer by pulling on the drawer handle.
4 Unscrew the bung wheel set screw and remove the washer.
5 Remove the worn bung wheel by pulling it away from the bung motor.
6 Install the new bung wheel. Ensure it is fully seated against the back of the
bung motor spindle with label facing towards you.
7 Install the washer and screw in the bung wheel set screw.
8 It is recommended that you now clean your Elite 60TM and change your
cleaning brushes. (Please see pgs 11 & 12.)
9 Install the front drawer. Note: Push front drawer completely into machine or
your machine will not power on.
10 Plug in the Elite 60TM power cord and turn on the power.
11 Enter the menu screen and choose “WHL RPL”. Then select “Confirm”.
Resume normal operation.
Standard Maintenance SECTION 7
FAILURE TO USE CONSUMABLES DESIGNED FOR THIS UNIT WILL CAUSE DAMAGE TO BOTH UNIT AND
DISC THEREBY VOIDING YOUR WARRANTY. FOR AUTHORIZED DISTRIBUTORS VISIT WWW.VENMILL.COM.
10
Page 14
SECTION 7 Standard Maintenance
Cleaning the Bung Wheel
It is recommended that you clean your bung wheels every 10 discs and at the end of
a day so as not to allow dirt and grease to set on the bung wheel.
1 Cleaning your bung wheel is very much like running a disc for repair. Take
your cleaner disc and insert into machine. Note: Velcro (non-printed side of
cleaner disc) should be face down.
2 Choose 90 second repair, and press “Start”. Important: Do not run
the cleaner disc on anything higher then the 90 second repair cycle.
Overheating can occur.
3 Once the cycle is nished you can remove the cleaner disc from the unit
and your bung wheel has been cleaned.
Cleaning the Cleaner Disc
When cleaning your bung wheel with the cleaner disc debris might stick to the surface.
You will want to remove the debris by either using your ngers or a can of air. The rough
surface of your cleaner disc should look like the one below.
FAILURE TO USE CONSUMABLES DESIGNED FOR THIS UNIT WILL CAUSE DAMAGE TO BOTH UNIT AND
DISC THEREBY VOIDING YOUR WARRANTY. FOR AUTHORIZED DISTRIBUTORS VISIT WWW.VENMILL.COM.
11
Page 15
Standard Maintenance SECTION 7
Cleaning the Elite 60
TM
Recommended with every cartridge change.
1 Turn o the power by pressing the power button.
2 Unplug the Elite 60TM power cord.
3 Remove the front drawer by pulling on the drawer handle.
4 Remove any lint contained in the machine. You may use compressed air, a
small hand held vacuum, or your hand.
5 Install the front drawer. Note: Push front drawer completely into machine or
your machine will not power on.
6 Plug in the Elite 60TM power cord and turn on the power.
Cleaning the Drive Wheel
This may be necessary if the Disc is spinning roughly or improperly during the cycle.
1 Ensure that there is no Disc in the Unit.
2 Enter the menu screen and select “CLN DRV”.*
Error Codes
1 WHEEL CHG – Change the bung wheel
2 CART CHG – Change the OptoClearTM cartridge
3 CART LOW – Cartridge is below 10% capacity
4 E0003 – Bung motor not centered, contact technical support
5 E0004 – Lift wedge not in home position, contact technical support
6 E0005 – Disc not turning - try cleaning the Drive Wheel
7 E0006 – Cannot increase disc surface temperature suciently for repair.
12
* This process will take less than 90 seconds.
Page 16
1. How many cycles can the Elite
60 handle per day?
The Elite 60 is recommended for a disc
collection size of up to 2000 discs. This
machine is intended for intermittent
duty. As a result an average of up to
27 discs should be run daily.
2. What kind of User should use
the Elite 60?
The Elite 60 is easily used in but is
not limited to the following settings:
Home theaters, small video stores,
small libraries, pawn shops, IT dept.,
and high-end gamers.
3. What is the average repair cost
per disc?
The average repair cost is $0.20 per disc.
4. How heavy is the Elite 60?
The Elite 60 weighs 15 lbs.
5. What is the OptoClearTM Process?
Everyday use and handling of discs
make the protective plastic layer
susceptible to surface scratches and
blemishes which can disrupt playback.
The average scratch is less than 1
micron deep. Rather than harmful
lling or sanding of the protect layer,
the OptoClear process smooths and
restores this layer in three steps: 1.) the
protective plastic is exposed to heat
and force over time, 2.) the protective
plastic surface becomes softened and
is smoothed out, and 3.) scratches
disappear and the disc again plays
like new. Think of it like ironing a shirt:
Heat from the iron, Force from your
arm pushing the iron down, and Time
of holding the iron in place.
SECTION 8 Elite 60 FAQs
6. How often should I clean the
inside of the Elite 60?
It is wise to do a minimum cleaning of
the machine at least once a week. A full
cleaning should be done at least at every
pad change, and is recommended after
periods of heavy use.
7. What can I use to clean out the
Elite 60?
Always make sure to unplug the
power from the unit before opening
the drawer. Canned air, a small hand
held vacuum, or your hands are ne
to use in cleaning out the inside of
the Elite 60.
8. How long is the bung wheel
good for?
The Elite 60 bung wheel does 1000
repairs and/or 3000 cleanings before
needing to be replaced.
9. Do I need to clean the bung
wheel?
Yes, in order to remove any built up
of dirt, oil and, conditioner you must
run the cleaner disc at least at every
10 repairs and at the end of a day.
There may be instances when a more
intense cleaning is required. If the
discs being cleaned were exposed to
ood/re damage or the discs were
extremely dirty and had excessive
residue, the bung wheel will
develop a gummy substance on the
surface. This layer will not be removed
with the machine’s light cleaning.
10. How do I clean the bung
wheel?
Included with your machine is a Cleaner
13
Page 17
Elite 60 FAQs SECTION 8
Disc. How to use this Cleaner Disc is
very similar to running a repair cycle on
a scratched disc. Make sure you place
the Cleaner Disc, rough surface down,
into the machine. Choose a 90 second
repair cycle, no more or overheating
can occur, and press start. The cycle will
nish and your wheel is clean.
11. How many cleanings/repairs
can the large and small cartridge
dispense?
The OptoClear large capacity
cartridge is good for 250 repairs or
750 cleanings. The OptoClear small
capacity cartridge is good for 100
repairs or 300 cleanings.
12. Is it normal for my cartridge to
still have liquid even though the unit
says it is empty?
Yes it is possible for the cartridges
to still contain liquid when the
machine tells you that it is empty. The
cartridges themselves are lled with
a xed amount of liquid in order for
each cartridge to fulll the designated
amount of sprays the chips on
the bottom of the cartridge are
designated for. When the spray count
is nished there may be left over uid
and propellant in the cartridge.
13. Why will the machine not
detect my cartridge?
On the bottom of both the small and
large capacity cartridges there is a
green electronic chip. This chip tells
the machine that there is a cartridge
in place. If the chip is o center or out
of alignment, the machine will not
detect the cartridge and the main
screen will read “No Cart”. Remove
the cartridge from the unit and
check the placement of the chip.
You may need to push the chip over
to center it. Other times simply pull
the cartridge half way out of the
unit, hold the black nozzle with your
index nger and thumb, and rotate
the cartridge with your other hand
180 degrees. If this still does not help
check to make sure that there are
no leaks in the cartridge. Liquid will
damage the electronic components.
For further assistance please contact
Technical Support at 800-928-0090.
14. How many times can I clean/
repair a disc?
This is the best feature of owning an
Elite 60 unit. You can never clean/
repair a disc too many times. However
you should never run a disc two
times consecutively without letting
the disc cool to room temperature
after each repair cycle.
15. Can I clean a disc that is warped
or cracked?
No! This may result in further damage
to the media or your unit.
16. Can I clean a 3 inch disc?
Yes, but you must place the three inch
disc in the provided three inch adapter.
For additional information follow the
directions outlined in the manual.
17. Can I run a 3 inch disc without
an adapter?
No! This will damage your 3 inch disc
and will cause damage to the unit.
14
Page 18
SECTION 8 Elite 60 FAQs
15
18. Can I run a Blu-Ray disc in this
machine?
Yes! The Elite 60 unit at this point
can only clean and maintain Blu-Ray
discs. The Elite 60 will not repair a
Blu- Ray disc.
19. What do I do if I see hazing or
faint lines on the disc after it has
been repaired?
This is caused by an excessive amount
of buildup on your bung wheel. We
recommend that you run your Clean
Wheel option. Depending on the
level of buildup, it may take several
attempts to clean o all of the buildup.
If you do not see any improvement
you will need to change your wheels.
20. Why don’t I have power to my unit?
Make sure the jack to the power cord
is fully seated into the unit. Check the
black power cube that is connected
to the power cord and check to see
if the light is green. If not, there
is an issue with the power cube.
Sometimes during shipping the front
panel will come loose from the main
body of the unit. When this happens
the machine will appear to not have
power. Push the front panel as far as
it will go. For additional help please
email VenMill’s Technical Support
Department at [email protected]
or call at 800.928.0090.
21. My Unit turns o after thirty
minutes of continuous use.
There is a thermal switch inside of the
unit which prevents the unit and the
digital media from overheating and
damaging itself. This switch turns
power o to the entire unit and makes
the machine go through a cool down
mode. A message will appear on the
main screen along with a counter (10
minutes). Please do not unplug the
machine at this time since doing so
will result in damage. The unit will
power up when the temperature
drops suciently.
22. Where do I go to order
consumables for my unit?
You can currently order consumables
through VenMill directly or through
our current distributors located on
our website under the distributors’
tab. If you have any question please
call us at 800.928.0090 or email
[email protected].
23. My concern is not listed, what
do I do?
For further assistance with
questions not included please first
refer to our website. If you still are
unable to find an answer to your
problem then please email VenMill’s
Technical Support Department at
[email protected] or call at
800.928.0090.
Page 19
WARRANTY: VenMill Industries, Inc. (“VenMill”) warrants
its Elite 60™ product against defects in materials and
workmanship under normal use for a period beginning on
the date of retail purchase (the “Purchase Date”) by the
original end-user purchaser (the “Purchaser”) and ending
on or upon the rst to occur of (i) the rst anniversary
of the Purchase Date or (ii) two hundred (200) hours of
product operation as measured by the product’s internal
usage tracking system (“Warranty Period”). If a product
defect arises and a valid warranty claim is received by
VenMill within the Warranty Period, at its option, VenMill
will either (1) repair the defect at no charge, using new
or refurbished replacement parts, (2) exchange the
product with a new or refurbished functionally equivalent
product, or (3) refund the purchase price of the product.
A replacement product or part assumes the remaining
warranty of the original product. When a defective product
or part is exchanged, or a refund of the purchase price
is given, the applicable defective product or part will
become VenMill’s property and returned to VenMill at
VenMill’s request.
WARRANTY EXCLUSIONS AND LIMITATIONS: This Limited
Warranty applies only to Elite 60™ units manufactured
by or for VenMill that can be identied by the “VenMill”
trademark, trade name, or logo afxed to them and the
unit serial number.
This Limited Warranty does not apply: (a) to damage
caused by failure to follow care and usage instructions
supplied with the product or improper maintenance; (b)
to damage caused by accident, abuse, misuse, neglect,
ood, re, lightning, earthquake or other external or
natural causes (such as electrical uctuations or power
failure); (c) to damage caused by operating the product
outside the permitted or intended uses described
by VenMill; (d) to damage caused by service, repair
or product modifications performed by anyone not
authorized by VenMill; (e) to damage sustained during
shipment; (f) to a product or part that has been modied
to signicantly alter functionality or capability; (g) to
consumable parts, unless damage has occurred due to
a defect in materials or workmanship; (h) to a product
with a defaced or removed VenMill serial number; (i) to
a product offered for rental.
No VenMill reseller, agent, or employee is authorized
to make any modication, extension, or addition to this
warranty.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY
AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND
IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND
CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY,
EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE
LAW, VENMILL SPECIFICALLY DISCLAIMS ANY AND ALL
STATUTORY OR IMPLIED WARRANTIES, INCLUDING,
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES
AGAINST HIDDEN OR LATENT DEFECTS. IF VENMILL
CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED
WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW,
ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION
TO THE DURATION OF THIS EXPRESS WARRANTY AND TO
REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY
VENMILL IN ITS SOLE DISCRETION.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO
THE EXTENT PERMITTED BY LAW, VENMILL IS NOT
RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM ANY
BREACH OF WARRANTY OR CONDITION, OR UNDER
ANY OTHER LEGAL THEORY, OR ANY INDIRECT OR
CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER
CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT
AND PROPERTY. THE FOREGOING LIMITATION SHALL
NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS.
FOR PURCHASERS WHO ARE COVERED BY CONSUMER
PROTECTION LAWS OR REGULATIONS IN THEIR
COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR
COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED
BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS
AND REMEDIES CONVEYED BY SUCH CONSUMER
PROTECTION LAWS AND REGULATIONS. Some countries,
states and provinces do not allow the exclusion or
limitation of incidental or consequential damages or
exclusions or limitations on the duration of implied
warranties or conditions, so the above limitations
or exclusions may not apply to the Purchaser. This
warranty gives the Purchaser specic legal rights, and the
Purchaser may also have other rights that vary by country,
state or province. This Limited Warranty is governed by
and construed under the laws of the country in which
the product purchase took place.
OBTAINING WARRANTY SERVICE: To obtain warranty
service for the Elite 60™ product, the Purchaser needs
to contact regional distributor or if in North America
VenMill Industries during the Warranty Period either
by phone at 800.928.0090 or 866-864-0210 or by
email to [email protected]. In order for VenMill
to process a warranty claim, the Purchaser will need
to provide to VenMill a copy of the dated sales receipt
for the product, the Purchaser’s name and address,
the product serial number and a description of the
problem. If the Purchaser’s claim appears to meet the
criteria for warranty service, the Purchaser will be given
a return material authorization number (RMA). Upon the
issuance of the RMA to the Purchaser, the Purchaser
should bring or ship the product prepaid in the original
container, with any associated accessories, to VenMill
at the following address:
VenMill Industries, Inc.
RMA Number: (insert your RMA number here—see above)
36 Town Forest Rd.
Oxford, MA 01540
or to such other address as a VenMill customer service
representative may provide to the Purchaser.
It is recommended that the Purchaser insure any product
shipped to VenMill.
SAVE ALL PACKING MATERIALS. FAILURE TO USE
PACKAGING DESIGNED FOR THIS UNIT, MAY CAUSE
DAMAGE TO THE UNIT AND WILL VOID WARRANTY.
FAILURE TO USE CONSUMABLES DESIGNED FOR THIS
UNIT WILL CAUSE DAMAGE TO BOTH UNIT AND DISC
THEREBY VOIDING YOUR WARRANTY. FOR AUTHORIZED
DISTRIBUTORS VISIT WWW.VENMILL.COM.
Elite 60TM 1 Year Limited Warranty SECTION 9
16
Page 20
FOR SUPPORT INFORMATION
www.venmill.com
or
508-363-0410
866-864-0210
TOLL FREE
FOR NON-NORTH AMERICAN SERVICE
PLEASE CALL YOUR REGIONAL DISTRIBUTOR
If you are not sure who your regional distributor
is please contact [email protected]
VenMill Industries, Inc.
36 Town Forest Rd.
Oxford, MA 01540
RE-ORDER INFORMATION FOR
CONSUMABLES USED WITH THE ELITE 60
Elite Combo Pack (1 wheel & 4 cartridges) .......... PN3089
Elite 60 Bung Wheel.............................................PN3189
OptoClear Cartridge Small.................................... PN4089
OptoClear Cartridge Large ............................... PN4189.1
3 Inch Adapter ........................................................... PN2399
OptoClear Cleaner Disc .......................................... PN3399
E60M.PNV3000.81809.5
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