PROBLEMS
TRY THIS...
1.
On Altitude wall control,
there is no outside
temperature displayed
on screen .
• At its very start-up or after a power failure, it takes
some minutes before the outside temperature
value appears on screen. Set the wall control on
MIN or MAX in VENT Mode.
• If the problem is not solved by the above, contact
your installer.
2. On Altitude wall control,
error code E1, E3 or
E4 appears on screen.
• Contact your installer.
3. Nothing works. • See if the unit is plugged in.
• See if the unit is receiving power from the house
circuit breaker or fuse.
4. Condensation
on windows.
(Air too humid.)
•See
Controls
Section on pages 4 to 13.
• Leave curtains half-open to allow air circulation.
• Store all firewood in a close room with a
dehumidifier or in a well ventilated room, or store
the wood outside.
• Do not adjust the thermostat of your heating
system below 18°C (64°F).
5. Inside air too dry. • Temporarily use a humidifier.
• See
Controls
Section on pages 4 to 13.
6. Air too cold at the air
supply grille.
• Check if the exterior hood is not blocked.
• See
Controls
Section on pages 4 to 13.
• Install a duct heater.
7.
The LED of the
integrated control is
blinking red.
a) HRV or ERV EKO 1.5 only: There is a problem
with one of the motors. The unit is OFF. Contact
your installer.
b) AVS Constructo 1.5V and Novofit 1.0: There is
a problem with the exhaust motor. The unit is
OFF. Contact your installer.
8.
The LED of the
integrated control is
blinking green.
• There is a problem with the thermistor. The unit is
still working, but will defrost frequently. Contact
your installer.
9.
The LED of the
integrated control is
blinking amber.
• There is a problem with the motorized damper.
The unit is OFF. For a 2½-hour period, the unit
will try to reset the damper at every 30 minutes.
After 2½ hours, if the problem is not solved, the
unit stops trying to reset damper.
• Contact your installer.
10.
The integrated control
push button does not
work.
• The 30-second boot sequence is not completed.
• See
Integrated Control
on page 4.
If the problem is still not solved, call your installer or the nearest approved
Service Center. Also, you can reach the Customer Service Department
at the following phone number: 1-800-567-3855.
16
4.
Troubleshooting