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ELECTRIC FLAT PANEL FIREPLACE HEATER
all safety
this product. Failure to do so could result in
SAVE THESE INSTRUCTIONS!
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OWNERS MANUAL
Model Numbers: EF38B and ALWALL-25
Only use this heater as described in this manual. Any other use is not recommended
by the manufacturer, and may cause fire, electric shock, or other personal injury.
WARNING! Read and understand this entire owner’s manual, including
information, before plugging in or using
fire, electric shock, serious personal injury, or death.
WARNING! INDOOR use only! NEVER use this heater outdoors!
CAUTION! Keep this owner’s manual for future reference. If you sell or give this product
away, make sure this manual accompanies this product.
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IMPORTANT SAFETY INFORMATION!
WARNING
ALWAYS keep electric cords, home furnishings, drapes, clothing, papers, or other
WARNING
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combustibles at least 3 feet (0.9m) away from the front of this heater, and away from the
bottom, sides, and rear of this heater.
DO NOT place the heater near a bed because objects such as pillows or blankets can fall off
the bed and be ignited by the heater.
DO NOT COVER this heater or block the air vents at all. Doing so could cause a fire.
AVOID fire or electric shock! NEVER insert or allow any foreign objects to enter the
ventilation or exhaust openings of this heater.
Prevent Fire! Keep all flammable liquids, like gasoline or paint, away from this heater. This
heater produces arcing sparks that could ignite flammable liquids.
DO NOT cover this heater in any manner. Doing so could block the air flow and cause the
unit to overheat, or could ignite the material c overing the heater.
NEVER run the power cord under carpet, rugs, runners, or any other covering. Doing so
could cause the cord or materials covering the cord to overheat.
AVOID FIRE! Regularly inspect all air vents to make sure they are free from dust, lint, or other
blockage. Unplug the unit and clean with a vacuum ONLY. DO NOT rinse or get wet.
For residential use only! NOT for commercial use! NEVER use this fireplace for other than
its intended purpose.
ALWAYS ATTACH WALL MOUNT B RACKET TO WALL AND HANG UNIT BEFORE USE.
NEVER USE WHILE THE UNIT IS SITTING ON THE GROUND OR OTHER SURFACE.
The wall mount bracket is designed for use ONLY with this product. NEVER use a wall
mount bracket from another ma nu fac tur er .
Use extreme caution if using this heater near children, or where children may be present.
NEVER leave this heater unattended. ALWAYS unplug this heater when not in use.
This heater is hot when in use. AVOID INJURY! DO NOT TOUCH hot surfaces, or a ttem pt
to move this heater while it is hot.
ALWAYS turn this heater off before unplugging it from the outlet.
AVOID INJURY! Keep the cord from crossing traffic areas to avoid tripping.
NEVER modify this fireplace. Doing so could result in personal injury or property damage.
Modification of this fire pl ac e completely voi ds all warran t ies .
Discontinue use if this fireplace malfunctions or is dropped or damaged in any manner.
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WARNING
Risk of electric shock! DO NOT OPEN! No user-serviceable parts inside!
The cord supplied with the heater has a
with two blades (live and neutral) and
receptacle is not available, an adapter
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ALWAYS disconnect this unit from the power supply before performing any assembly or
cleaning, or before relocating the electric fireplace.
ALWAYS store this heater in a dry location. NEVER use the fireplace if it has become wet.
NEVER use this heater in bathrooms, laundry rooms, or any other location where the
heater could fall into a bathtub or pool, become damp or come in contact with wate r .
NEVER hang this unit on a wall directly below an electrical outlet.
NEVER operate this heater if the power cord or plug has become damaged, or if the
grounding pin is damaged or missing.
Place the heater near a wall outlet so an extension cord is not needed. If an extension cord is
needed, the gauge of t he cord must be at least 14AWG, and the rating must be at least
1875 Watts. NEVER use a smaller gauge cord with a lower rating. Doing so may result in
fire or electric shock.
ONLY use this heater on a 110~120 Volt 15 Amp grounded circuit. NEVER overload the
circuit. If this heater trips the circuit breaker, unplug all other appliances on the same circuit
before the next use. Avoid plugging other appliances into the same circuit as this heater.
NEVER plug this heater into an outlet that is old, cracked, or has any loose wires or
connections. Plugging this heater into a faulty outlet could result in electric arcing within
the outlet that could cause the outlet to overheat or catch fire.
ALWAYS check your heater cord and plug connections with each use!
i) MAKE SURE the plug fits tight in the outlet! Faulty wall outlet connections or loose plugs
can cause the outlet to overheat.
ii) Heaters draw more current than small appliances. Overheating may occur even if it
has not occurred with the use of other appliances.
iii) During use check frequently to see if the plug outlet or faceplate is HOT!
iv) If the outlet or faceplate is HOT, discontinue use immediately and have a qualified
electrician inspect and/or replace the faulty outlets.
•
plug
one round pin (ground). If a 3-slot
MUST be used. The adapter MUST be
properly grounded to th e outlet box (see
figure at r ight).
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PREPARATION
A – Firebox (1)
B – Front Glass Panel (1)
C – Wall Mount Bracket (1)
1 – M5x10 Machine
2 – M4x8 Machine
RC – Remote Control (1)
RC -Battery (1)
FB – Fuel bed (1)
3 – ST5x40 Wood Screws (4)
4 – ST4x30 Drywall Screws (4)
5 – 15x40 Drywall Anchors (4)
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This carton includes a GLASS panel! Always use extreme caution when handling glass.
Failure to do so could result in personal injury or property damage.
Remove all parts and hardware from the carton and place them on a clean, soft, dry surface. Check
to make sure nothing is missing. Dispose of packaging materials properly. Please recycle.
Tools (not included): Phillips screwdriver; stud finder; lev el ; tape me asur e; elec tric drill; 1/16” drill bit.
Concrete walls: DO NOT use these anchors. Consult a professional for proper anchoring methods.
PARTS & HARDWARE
Screws (2)
Screws (2)
Box 1 – Air Vent Panel, Hardware, Remote Control Box 2 –Fue l be d
Box 3 – Wall Hanging Hardware
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ASSEMBLY INSTRUCTIONS
STEP 1. Remove the mounting bracket (C) from the rear of the firebox (A) by unscrewing the two
STEP 2. Find a safe location. Minimum clearance on each side must be at least 8 inches (20cm);
so an extension cord is not
, cinder
Minimum 14 inches (35cm)
Wall or other
Floor or other
surface
Minimum 8 inches (20cm)
from edge of glass
Minimum 8 inches
of glass
Minimum 8 inches (20cm)
from edge of glass
A
C
1
1
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M4x10 machine screws (1) along the bottom edge of the firebox.
(20cm) from edge
from edge of glass
objects at side
minimum clearance from the floor must be at least 14 inches (35cm); minimum clearance f rom the
front must be at least 3 feet (0.9m). Choose a location near an outlet
required. DO NOT position the unit directly below a power outlet. See Safety Information on
pages 2 and 3 for more warnings about placement, installation, and use of this product.
The wall mount fasteners included with this fireplace are for use ONLY with a
NOTICE
wood-framed wall covered in drywall (sheet rock). For concrete walls
blocks, or other wall types, consult a professional for the best attachment methods.
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apart as
STEP 4. Position the wall mount bracket (C) over the wall studs. Level the mounting bracket and
16”
16”
Studs
Drywall
Hook
Tab
C
16”
16”
Note: The wall mount bracket
tabs are on the lower arms and
the hooks are on the upper arms.
C
Hook
Tab
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STEP 3. Locate the wall studs using an electronic stud-finder. Studs are spaced 16”
measured from the center of each stud. The holes in the mounting bracket (C) will align with the
wall studs. The end of each ar m has a hole. There are also two holes on the center post.
AVOID INJURY and DAMAGE! Four screws should be screwed directly into wall
studs. If that i s not possible, at least tw o screws must be screwed directly into wall
studs, AND four additional screws must also be screwed i nto the drywall anchors.
mark the four holes with a pencil. Set the wall mount bracket aside. Drill a pilot hole at each marked
point using a 1/16” wood drill bit. Make sure each hole goes into a wall stud.
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STEP 5. Thread one ST5x40 wood screw (3) through the bracket, into the pilot hole, and into the
STEP 6. If only one wall stud is available, the wall mount bracket must be secured to the wall with
3
3
3
3
4
4
4 4 3
3 3 3
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stud. Partially tighten. Make sure the bracket is level. Thread the remaining three ST5x40 wood
screws into the other three holes. Check the alignment and tighten each screw securely with the
Phillips screwdriver. Check each screw to make sure it is tight, and that the bracket is secure.
two ST5x40 wood screws (3) though the two center post holes AND four ST4x30 drywall
screws (4) through one other set of bracket holes. DO NOT attach the wall mount bracket to the
wall studs with one of the outer sets of holes as the bracket will not be stable. Use the center holes.
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STEP 7. Center the wall mount bracket (C) over the wall stud. Level the mounting brack et and
mark the two center post holes with a pencil. Mark the four outer holes for the dr ywall anchors.
STEP 8. Drill pilot holes into the two center marks using a 1/16” wood drill bit. Make sure each pilot
STEP 9. Thread the two ST5x40 wood screws (3) through the cent er post hol es , int o the pi lot
as this may loosen the anchors or damage the drywall. Check the alignment
4 3 3 4 4
4
5
5
5
5
C
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hole is drilled directly into a wall stud. Next, use a Phillips screwdriver to screw the four drywall
anchors (5) into the dryw al l until they are flush with the surface. DO NOT OVERTIGHTEN.
holes, and into the wall stud. Partially tighten. Make sure the bracket is level. Thread th e four
ST4x30 drywall anchor screws (4) through the wall mount bracket and into drywall anchors.
DO NOT over-tighten
and tighten each screw securely with the Phillips scr ewdriver. Make sure the bracket is secure.
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, or before
STEP 10. Fit the slots in the back of firebox (A) over the hooks on the wall mount bracket, and
The manufacturer recommends
STEP 12. Set the glass panel hooks (B) into the slots at the top front edge of the firebox (A). Press
A
B 2 A
B
Post
FB
Locking
Hook
A
1
Tabs
Hooks
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ALWAYS unplug this fireplace heater before assembly or cleaning
relocating. Failure to do so could result in electric sho ck , fire, or personal injury.
press the firebox against the wall mount bracket. The slots at the bottom edge of the firebox fit over
the wall mount bracket tabs. Thread the M4x10 screws (1) into the firebox and wall mount bracket
tabs. Tighten both machine screws and make sure the firebox is secure to the wall.
STEP 11. Place the fuel bed (FB) onto the ledge at the front of the firebox.
The next step requires installation of a GLASS panel!
that two adults install the glass panel. Always use extreme caution when handling glass.
Failure to do so could result in personal injury or property damage.
the two glass panel posts into the locking slots in the front of the firebox. Thread the M4x8 screws
(2) through the hooks and into the threaded holes in the firebox. Tighten with a Phillips screwdriver.
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OPERATION
Read and understand this entire owner’s manual, including all safety information,
before plugging in or using this product. Failure to do so could result in electric shock,
fire, serious injury, or death.
Power
Make sure the ON/OFF switch, located on the control panel, is in the OFF position. Plug the power
cord into a 110~120 Volt 15 Amp grounded outlet (see IMPORTANT SAFETY INFORMATION on
Pages 2 and 3). Make sure the outlet is in good condition and that the plug is not loose. NEVER
exceed the maximum amperage for the circuit. DO NOT plug other appliances into the same circuit.
Temperature Limiting Control
This heater is equipped with a Temperature Limiting Control. Should the heater reach an unsafe
temperature (212°F / 100°C), the heater will automatically turn OFF. To reset:
1. Unplug the power cord from the outlet.
2. Turn the ON/OFF switch on the CONTROL PANEL to OFF.
3. Wait 5 minutes.
4. Inspect the fireplace to make sure no vents are blocked, or clogged with dust or lint. If they are,
use a vacuum to clean the vent areas.
5. With the POWER switch in the OFF position, plug the power cord back into the outlet.
6. If the problem continues, have your outlet and wiring inspected by a professional.
Methods of Operation
This electric fireplace can be operated by the CONTROL PANEL, located on the right side panel of
the fireplace (see figure below), or by the battery-powered REMOTE CONTROL. Before operating,
please review the IMPORTANT SAFETY INFORMATION on Pages 2 and 3, and heed all warnings.
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NOTICE
PRESS
Flame
Effect
LED
Pilot
Lights
Ho t Air
Vent
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When the h ea ter is first turned on, a slight odor may be present. This is normal and
should not occur again unless the heater is not used for a long period of time.
Backlights
Fuel Bed
Control Panel Operation
BUTTON FUNCTION
The ON/OFF switch must be in the ON
ON/OFF
position for the control panel and remote
(Each symbol means Press Button Once)
and INDICATION
1. Beep. ON. Control panel and remote
control functions may now be used.
control functions to be ena bl ed.
2. Beep. All functions turn OFF.
The FLAME button controls the flame
effect and backlight effects.
FLAME
On the REMOTE CONTROL, these
effects are controlled separately.
The HEATER button controls the low heat
(750W) and high heat (1500W).
HEATER
NOTE: The heater only works when the
flame effect is ON. To prevent over-
1.2.3. Beeps. Flame intensity –
high, medium, then low.
4. 5. 6. Beeps. Cycles through
backlight effects with flame effect on.
1. Beep. Low heater & fan turn ON; left
pilot light glows ☼, then turns off.
2. Beep. High heat & fan turn ON; both
pilot lights glow ☼☼, then turn off.
heating, the fans blow cool air for 8-10
seconds when the heater turns on or off.
2. Beep. High heat turns OFF, both pilot
lights turn off.
The THERMAL CONTROL button
THERMAL
CONTROL
controls the thermostat. The thermostat
will ONLY work when the heater is ON.
The thermostat will maintain the setting.
The thermal control knob is a thermostat
with settings from “1” through “9”. With the
heater button pressed, turn the knob up or
down until the heat turns on or off.
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Remote Control Operation (Each symbol means Press Button Once)
PRESS
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
the party responsible for compliance could void
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BUTTON FUNCTION
The CONTROL PANEL switch must be
ON to use the REMOTE CONTROL.
ON/OFF
This button turns on the flame and enables
all functions.
This button allows you to select one of
FLAME
BACK
LIGHT
three flame effects: High, medium, or low.
The BACK LIGHT button controls the LED
lights at the rear edges of the firepl ace.
The LOW button controls the low heat
(750W). NOTE: The heater only works
LOW
when the flame is on. To prevent overheating, the fans blow cool air for 8-10
seconds when the heater turns on or off.
The HIGH button controls the high heat
(1500W).
HIGH
NOTE: If the flame effect is OFF, the
heater will not turn on.
and INDICATION
1. Beep. Flame effect – high intensity.
All other functions are now enable d.
2. Beep. During operation, when
switched OFF, all functions will turn OFF.
1.2.3. Beeps. Flame
brightness - high, medium, then low.
1.2.3.4. Beeps. Backlight
effects: Yellow; Blue; Yellow + Blue; Off.
1. Beep. Low heater turns ON; left pilot
light glows ☼, then turns off.
2. Beep. Low heater turn OFF, both
pilot lights turn off.
1. Beep. High heat & fan turn ON; both
pilot lights glow ☼☼, then turn off
.
2. Beep. High heat turns OFF, both
pilot lights turn off.
Remote Control Information
NOTE: This equipment has been tested and found to comply with the limits for
designed to provide reasonable protection
instructions, may cause harmful interference to radio or television reception,
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that
may cause undesired operation.
Modifications not approved by
user’s authority to operate the equipment. This Class B digital apparatus complies
with Canadian ICES-003.
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Remote Control Battery Information
or moving this fireplace. Failure to do so could result in
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• This remote control uses one CR2032 Lithium-ion 3 volt button cell battery (included).
• Instructions for battery installation are inside the Remote Control battery compartment.
NEVER dispose of batteries in fire. Failure to observe this precaution may result in an
explosion. Dispose of batteries at your local hazardous material proces si ng center.
CARE AND MAINTENAN CE
Cleaning
ALWAYS turn the heater OFF and unplug the power cord from the outlet before
cleaning, performing maintenance,
electric shock, fire, or personal injury.
NEVER immerse in water or spray with water. Doing so could result in e lectric shock,
fire, or personal injury.
Metal:
• Buff using a soft cloth, slightly dampened with a citrus oil-based product.
• DO NOT use brass polish or household cleaners as these products will damage the metal trim.
Glass:
• Use a good quality glass cleaner and dry thoroughly with a paper towel or lint-free cloth.
• NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.
Plastic:
• Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm water.
• NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.
Vents:
• Use a vacuum or duster to remove dust and dirt from the heater and vent areas.
• Clean the exterior of the fireplace with a slightly damp cloth or duster.
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Maintenance
, performing maintenance, or moving this fireplace. Failure to do so could result in
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Risk of electric shock! DO NOT OPEN! No user-serviceable parts inside!
ALWAYS turn the heater OFF and unplug the power cord from the outlet before
cleaning
electric shock, fire, or personal injury.
Electrical and Moving Parts:
• The fan motors are lubricated at the factory and will not require lubrication.
• Electrical components are integrated in the fireplace and are not serviceable by the consumer.
Storage:
• Store heater in a clean dry place when not in use.
Replacement parts:
• Use only replacement parts supplied by the manufacturer. Use of any other parts, or modifying
the fireplace in any way, will void all warranties.
• No internal parts are replaceable or serviceable.
WARNING! No other servicing should be performed by the consumer. Do not attempt to
service the unit yourself.
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Limited Warranty
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This warrants to the original purchaser that this product is free from defects in material and
workmanship as of the date of purchase and that it will, under normal use and proper care, remain so
for one year from the date of purchase. Missing or initially defective parts will be replaced free of
charge during the period of this limited warranty. The original dated sales receipt is required for all
warranty claims. This warranty does not cover damage which has occurred during transport from the
point of purchase to the consumer’s home. This warranty does not cover glass, light bulbs, remote
controls, or batteries.
This product is for residential use only. Any and all commercial use of this product voids all
warranties, and frees the manufacturer from all liability. The following will void this warranty: Damage
caused from tampering with, modifying, or altering the fireplace insert in any manner; Damage du e to
incorrect assembly, improper care, misuse, or abuse; Damage from being used with the wrong power
source; Water damage; Damage caused from this insert being used outdoors; Damage caused from
this insert being used for excessive periods of time; Damage caused by the insert being used in a
commercial application; Damage from use as a primary heat source; Other misuse or abuse not
specifically listed herein. This product is not intended to be used as a primary heat source.
VENDOR DEVELOPMENT GROUP, INC.(HEREAFTER, VDG), ITS DIRECTORS, OFFICERS, OR
AGENTS, WILL NOT BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY, WHETHER IN
CONTRACT, IN TORT, OR ON ANY OTHER BASI S, FOR ANY INDIRECT, SPECIAL, PUNITIVE,
EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF
OR IN CONNECTION WITH THE SALE , MAINT ENANCE, USE, OR INABILITY TO USE THIS
PRODUCT, EVEN IF VDG, OR ITS DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN ADVISED
OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS,
OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL VDG, OR ITS OFFICERS, DIRECTORS ,
OR AGENTS BE LIABLE FOR ANY DIRECT LOSSES, COSTS, OR DAMAGES THAT EXCEED
THE PURCHASE PRICE OF THE PRODUCT.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to the purchaser. This limited warranty gives you
specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
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Thank you for purchasing this Electric Fireplace! If you need assistance with assembly, have
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questions about the use of this product, or have missing or defective parts, please e-mail us at
customerservice@vendord.com
Or, call us toll-free (M-F 8:30 AM to 4:30 PM Central Standard Time) at
1-866-561-0731
Vendor Development Gr oup, Inc.
Minneapolis, MN 55401
Made in China
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