TV DOESN’T FIND THE UNIT’S CHANNEL DURING A CHANNEL SCAN
- Make sure the TV has completed its channel scan. (Channel scan time can range from 2 to 30
minutes or more and depends on the TV make/model.)
- Check the TV scan method. Make sure TV is set to scan for the signal type (STANDARD) set on
the unit’s menu. (ATSC corresponds to Over the Air, J83B is QAM Digital cable, etc.) FOR
DEFAULT SETTINGS: set TV to scan for Auto or Cable.
- Check the frequency setting. Make sure the frequency is a valid frequency. To choose a valid
frequency, see the CHANNEL FREQUENCY APPENDICIES starting at page 18.
- If the steps above don’t work, in the web interface, go to Advanced Options > Mixer Mode and
set from Normal to Alternate, then rescan on the TV.
VIDEO IS CHOPPY, DISTORTED, PIXELATED
- Check HDMI cable connection between source and unit. Disconnect HDMI source and
reconnect it to establish a new HDMI handshake. Test with a different cable if possible.
- Check Coax cable connection between unit and TV. Test with a different cable if possible.
- Check resolution settings on the source, and ensure it’s set to one FIXED resolution.
Recommended setting is 1080p FIXED or 720p FIXED. If the source is a computer, set Display to
“Extended mode” or “Extend these displays” and set to 1920x1080 or 1280x720.
- On the unit, go to Advanced Options > Fixed EDID setting, and change from Auto to match the
fixed resolution setting on the source. For instance, if the source is set to 1080p Fixed, change
Fixed EDID to 1080p.
- Change Video Quality on the unit from “Low Latency” to “Average” or “High”.
- If STANDARD is J83B (i.e. QAM), change MOD from QAM256 to QAM64.
- Test with a different source (e.g. DVD player) if possible.
- Check Signal Strength. Signal strength that is too high can cause digital artifacts (blocks) to
appear on the screen. To resolve, in the unit’s menu go to Advanced Options > RF Attenuator,
then change from 0db - 15db and retest.
VIDEO DROPS OUT RANDOMLY OR WHEN I CHANGE CHANNELS ON SOURCE DEVICE
- Check resolution settings on the source, and ensure it’s set to one FIXED resolution.
Recommended setting is 1080p FIXED or 720p FIXED. If the source is a computer, set Display to
“Extended mode” or “Extend these displays” and set to 1920x1080 or 1280x720.
- On the unit, go to Advanced Options> Fixed EDID setting, and change from Auto to match the
fixed resolution setting on the source. For instance, if the source is set to 1080p Fixed, change
Fixed EDID to 1080p.
- Audio setting issues can also cause full video dropouts. Check HDMI Audio Out settings on the
source device. Set to Stereo PCM Linear or Dolby Digital 2 Channel (Uncompressed).