VCON VIGO Installation And Setup Manual

Conferencing Systems

ViGO™

Personal Conferencing Appliance

Installation and Setup Guide

DOC01113 Rev. 8.0 05.04

ii VCON ViGO Installation and Setup Guide

© 2001, 2002, 2004 VCON Ltd. All Rights Reserved.

Information in this document is subject to change without notice. No part of this
document can be reproduced or transmitted in any form or by any means ­electronic or mechanical - for any purpose without written permission from
VCON Ltd.

VCON, ViGO, vPoint, vClip and Media Xchange Manager are trademarks of
VCON Ltd.

MeetingPoint is a registered trademark of VCON, Inc., in the United States.

Microsoft, Windows and NetMeeting are registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.

All other product names are trademarks or registered trademarks of their respective
companies or organizations.

CAUTION To comply with the limits for a Class A digital device, pursuant

to Part 15 of the FCC Rules, the VCON system must be
connected to computer equipment certified to comply with
Class A limits. All cables used to connect the computer and
peripherals must be shielded and grounded. Operation with
non-certified computers or non-shielded cables may result in
interference to radio or television reception.

VCON ViGO Installation and Setup Guide iii

Limited Warranty

VCON Ltd. warrants the Product identified by the serial number indicated on the
HARDWARE either accompanying the SOFTWARE or purchased separately will
be free from defects in materials and workmanship under normal use and service
for a period of ONE (1) year from the date of receipt. This Limited Warranty shall
not apply to any product that in the opinion of VCON Ltd. has not been installed or
upgraded according to accompanying documentation from VCON Ltd. or been
subject to misuse, misapplication, negligence or accident while in the hands of the
purchaser. VCON Ltd. warrants that SOFTWARE will perform according to
accompanying user documentation for a period of 90 (ninety) days from the date of
receipt; replacement SOFTWARE will be warranted for 90 (ninety) days from the
date of receipt.

GRANT OF LICENSE VCON Ltd. grants the Purchaser a non-exclusive and non­transferable license to use the SOFTWARE product and to make one copy solely
for backup or archival purposes, which may include user documentation provided
via online or other electronic form. Additional copies may not be made nor may
anyone else be allowed to copy or otherwise reproduce any part of the licensed
software without prior written consent of VCON Ltd.

COPYRIGHT All trademarks(s), logo(s), name(s), software, documentation and
other supporting materials relating to the Product are trademarked, copyrighted or
owned by VCON Ltd. as proprietary information protected by United States
copyright laws and international and applicable national treaty provisions and laws.
Software protection extends beyond its literal code to structure, sequence and
organization; any unauthorized use or modification would constitute a
misappropriation of VCON’s proprietary rights and a violation of the License
agreement.

LIABILITIES VCON’s entire liability and the Purchaser’s exclusive remedy shall
be at VCON’s option, either return of the price paid or repair/replacement of the
Product not meeting VCON’s declared Limited warranty. VCON or its suppliers
shall not be liable in any event to anyone for any indirect, incidental, consequential,
special or exemplary damages including without limitation damages for loss of
business profits, business interruptions, business information or other pecuniary
loss arising out of the use of or inability to use the said Product even if advised of
the possibility of such damages. In any case, VCON’s entire liability under any
provision of this agreement shall be limited to the amount actually paid by the
Purchase for the Product.

iv VCON ViGO Installation and Setup Guide

Modifications

The FCC requires the user to be notified that any changes or modifications made to
this device that are not expressly approved by VCON Ltd. may void the user’s
authority to operate the equipment.

Safety Notice

The VCON system should only be connected to and operated in SELV (Safety
Extra Low Voltage) computers. The VCON system should only be connected to
computers that have a limited power source according to section 2.11 of the EN
60950 Safety Standard or to a computer that has a fire enclosure according to
paragraph 4.4.6-4.4.8 of the EN 60950 Safety Standard. After being connected to
the computer, only the external connectors should be accessible to users.

About this Installation and Setup Guide

This Installation and Setup guide explains how to set up the ViGO, connect its
accessories, and install and set up the vPoint conferencing application.

The following chapter summary briefly describes this guide’s contents:

Chapter 1 Welcome to ViGO

Introduction to this Installation and Setup Guide

Chapter 2 System Installation and Connections

Procedures for connecting the standard equipment to the
ViGO.

Chapter 3 vPoint Setup

Procedure for installing the vPoint application.

Chapter 4 ViGO Controls and LEDs

Summary of the functions of the buttons and LEDs on
the ViGO unit’s base.

Chapter 5 Troubleshooting

Solutions for possible problems that you may encounter
with the ViGO.

Appendix A Connecting Optional Accessories

Procedures for connecting optional accessories and
peripheral equipment to the ViGO.

VCON ViGO Installation and Setup Guide v

VCON Technical Support

This Installation and Setup Guide was designed to help you prepare your
conferencing system easily so that you can enjoy its many features.

If a situation occurs that is not covered by the supplied documentation, please
request help from our Technical Support channels.

1. Contact your local VCON distributor, and request assistance from its technical
support department.

2. Send an e-mail message fully describing the condition plus your system’s
configuration to [e-mail].

Table of Contents

vi VCON ViGO Installation and Setup Guide

TABLE OF CONTENTS

Limited Warranty.............................................................................................iii

Modifications ................................................................................................... iv

Safety Notice.................................................................................................... iv

About this Installation and Setup Guide .......................................................... iv

VCON Technical Support................................................................................. v

1Welcome to ViGO

1.1 ViGO Models ....................................................................................... 1–1

1.2 ViGO System Components .................................................................. 1–2

ViGO Appliance Unit........................................................................... 1–3

Camera.................................................................................................. 1–4

Headset ................................................................................................. 1–6

Tabletop Microphone ........................................................................... 1–6

vPoint and vClip CD-ROMs ................................................................ 1–6

Document Camera................................................................................ 1–6

2 System Installation and Connections

2.1 Package Contents ................................................................................. 2–1

2.2 Setting Up the ViGO Appliance........................................................... 2–2

Assembling the ViGO Tower............................................................... 2–3

The ViGO Base Connectors................................................................. 2–5

Connecting the Desktop Camera.......................................................... 2–6

Connecting the Headset........................................................................ 2–8

Connecting a PTZ Camera ................................................................... 2–9

Connecting a Tabletop Microphone................................................... 2–10

Connecting the Power Supply ............................................................ 2–11

Connecting the ViGO to a Computer................................................. 2–12

3vPoint Setup

3.1 Minimum System Requirements .......................................................... 3–1

3.2 Uninstalling Previous Videoconferencing Applications ...................... 3–2

3.3 Installing vPoint ................................................................................... 3–3

3.4 Starting and Exiting vPoint .................................................................. 3–5

System Managed by MXM .................................................................. 3–5

Stand-alone System .............................................................................. 3–7

Exiting vPoint....................................................................................... 3–7

Table of Contents

VCON ViGO Installation and Setup Guide vii

4 ViGO Controls and LEDs

5 Troubleshooting

A Connecting Optional Accessories

Connecting Multimedia Speakers........................................................A–2

Connecting a VGA Monitor’s Speakers ..............................................A–3

VCON ViGO Installation and Setup Guide 1–1

1WELCOME TO VIGO

Congratulations on your entry into the rapidly growing world of
videoconferencing! VCON’s innovative ViGO™ Personal Conferencing
Appliance is compact and portable, yet sophisticated and friendly. It gives you high
video quality and powerful conferencing capabilities over an enterprise’s Internet
Protocol (IP) local-area networks (LAN) and wide-area networks (WAN).

The ViGO meets all the technical requirements prescribed in the H.323 ITU-T
global recommendation for transmitting video, audio and data across LANs and
WANs.

1.1 ViGO Models

The ViGO appliance comes in the following product configurations:

ViGO
Professional

Plug-and-play Video over IP appliance that supports a
bandwidth of up to 1.5 Mbps, and includes a camera, a
headset, VCON’s Interactive Multicast for multiparty
video meetings, and the ViGO tower speaker.

ViGO
Executive

Plug-and-play Video over IP appliance that supports a
bandwidth of up to 1.5 Mbps, and includes a desktop
camera and Pan/Tilt/Zoom (PTZ) camera, a tabletop
microphone, a headset, VCON’s Interactive Multicast
for multiparty video meetings, and the ViGO tower
speaker.

Unless specified otherwise, this Guide uses the term “ViGO” to refer to all
models.

Chapter 1 Welcome to ViGO

1–2 VCON ViGO Installation and Setup Guide

1.2 ViGO System Components

The ViGO Personal Conferencing Appliance is an elegant, fully-featured portable
conferencing system for today’s business professionals. All the components
required for connecting and installing the system are supplied, along with powerful
software with comprehensive online help to make your video meetings productive
and enjoyable.

The main standard ViGO system components are:

• ViGO appliance unit and speaker tower

• Desktop camera (all models)

Pan/Tilt/Zoom (PTZ) camera (Executive model)

• Headset

• Tabletop microphone (Executive model only)

• vPoint setup CD-ROM

In conjunction with technological developments and VCON’s objective to
provide a state-of-the-art system, components are subject to change. A
component may look different than its illustrated counterpart.

Chapter 1 Welcome to ViGO

VCON ViGO Installation and Setup Guide 1–3

ViGO Appliance Unit

The base of the ViGO contains the videoconferencing board and various
connectors for connecting other components and accessories. The top of the base
includes a multi-purpose Smart button, volume controls, and status LEDs.

The ViGO also includes the tower for space-saving convenience and superior audio
quality. It has a built-in speaker, and a hook for hanging the headset when its not
being used.

ViGO Professional Appliance Unit: Base and Tower

Chapter 1 Welcome to ViGO

1–4 VCON ViGO Installation and Setup Guide

Camera

The main supplied camera depends on the purchased ViGO model:

• ViGO Professional - Desktop camera

• ViGO Executive - Desktop and Pan/Tilt/Zoom (PTZ) cameras

Desktop Camera

The desktop camera is handy for both a desktop environment and for portable use.
It provides color video and includes a built-in microphone, focus, contrast, and
other controls for adjusting the image manually.

Desktop Camera

Chapter 1 Welcome to ViGO

VCON ViGO Installation and Setup Guide 1–5

PTZ Camera for ViGO Executive Model

The Pan/Tilt/Zoom (PTZ) camera is controlled through the Camera Controller of
the vPoint software. You can pan, tilt and zoom the camera in a wide range of
directions during videoconferences.

Zoom control is up to 16 times with automatic focus control.

Up to six pre-set positions can be set for instant recall through the vPoint
application.

Connectors located on the rear of the Camera Unit enable connectivity through the
system cables to the ViGO’s base.

PTZ Camera

The PTZ camera is available as an option with the ViGO Professional.

Chapter 1 Welcome to ViGO

1–6 VCON ViGO Installation and Setup Guide

Headset

The supplied headset is ultra-lightweight, single-sided to be worn over one ear. It
enables you to carry on hands-free conferencing, so you may simultaneously write
or work on your computer as you converse. The headset includes a high­performance speaker and a boom-mounted noise-cancelling electret microphone.

Headset

Tabletop Microphone

The tabletop microphone is the standard audio source of the ViGO Executive
model. It provides high-performance, outgoing audio during videoconferences. It is
highly sensitive, with a working range covering approximately 6 meters (app. 20
feet) at an area greater than 180° from the front of the unit. The microphone
transfers the full range of speaker audio.

The microphone’s cable is 6 meters (app. 20 feet).

vPoint and vClip CD-ROMs

The ViGO package includes CD-ROMs for installing vPoint (ViGO’s conferencing
application) and vClip (application for producing video clips).

Document Camera

The document camera is available as an optional accessory to all ViGO models. It
displays a placed document on the screens of both parties during a
videoconference.

A tabletop microphone is available as an option with the ViGO Professional.

VCON ViGO Installation and Setup Guide 2–1

2SYSTEM INSTALLATION AND CONNECTIONS

The ViGO conferencing system installation includes the following stages:

T Checking the items included in the shipping package

T Connecting the supplied equipment (for connection procedures of optional

accessories, see Appendix A, “Connecting Optional Accessories”).

2.1 Package Contents

When you open the ViGO system shipping package for the first time, check that the
following items are included, in accordance with the purchased model. :

Legend:

 - Standard, Opt - Option.

Item Professional Executive

ViGO base and tower



NTSC or PAL desktop camera



Audio headset



Universal power supply (100-240 V, 50-60 Hz)
and cord



USB cable



Carrying bag



vPoint and vClip CD-ROMs



ViGO Installation & Setup Guide



ViGO Quick Reference card



Tabletop microphone Opt



PTZ camera, including power supply (220V or
110V), video cable, and control cable

Opt



Document camera Opt Opt

2nd camera Opt Opt

Chapter 2 System Installation and Connections

2–2 VCON ViGO Installation and Setup Guide

2.2 Setting Up the ViGO Appliance

Correct operation of the ViGO appliance requires several connections between the
ViGO and other devices. This section describes how to connect the basic
components:

• Assembling the ViGO Tower

• The ViGO Base Connectors

• Connecting the Desktop Camera

• Connecting a PTZ Camera

• Connecting a Tabletop Microphone

• Connecting the Headset

• Connecting the Power Supply

• Connecting the ViGO to a Computer

CAUTION Do not clean the ViGO appliance using alcohol, as it may

remove the paint.

Chapter 2 System Installation and Connections

VCON ViGO Installation and Setup Guide 2–3

Assembling the ViGO Tower

The ViGO consists of two main parts: the base and the tower. They are packed
separately in the shipping package. The tower mounts easily onto the top of the
base.

³ To assemble the ViGO tower

1. Remove the cover from the tower hole on the ViGO base.

2. Place the base on a flat surface so that the side with the buttons, LEDs, and
tower hole are on top.

3. Insert the tower into the hole as far as possible so that it sits securely.

4. Turn the tower so that the speaker faces the front (towards the buttons and
LEDs).

CAUTION Do not connect the ViGO to a power supply before assembling

the system and connecting the accessories.

Chapter 2 System Installation and Connections

2–4 VCON ViGO Installation and Setup Guide

Assembling the ViGO Tower

Chapter 2 System Installation and Connections

VCON ViGO Installation and Setup Guide 2–5

The ViGO Base Connectors

In the following sections and in Appendix A, “Connecting Optional Accessories”,
the procedures refer to connectors located on the ViGO’s rear and side panel (left
from the front). The following illustrations show the connectors’ locations.

Base Rear Panel

Base Side Panel

USB A

from the ViGO to

another USB device

USB B

from the ViGO to

the computer

Aux Audio In

for auxiliary audio

source (e.g. VCR)

Aux Video In

for auxiliary video source

(e.g. PTZ camera)

Camera In

Power In

Power Switch

SPKR

MIC

Chapter 2 System Installation and Connections

2–6 VCON ViGO Installation and Setup Guide

Connecting the Desktop Camera

As standard equipment in the ViGO Professional, a stationary desktop camera is
provided. .

³ To connect the desktop camera to the ViGO

2. Place the camera on a stable surface.

Connecting the Desktop Camera to the ViGO

CAUTION Make sure that the ViGO is turned off.

1. Connect the camera’s cable connector to the Camera IN connector on
the ViGO rear panel.

Before inserting the cable, align the arrow mark on the cable
connector with the breakage of the inner metal ring of the Camera IN
connector.

Chapter 2 System Installation and Connections

VCON ViGO Installation and Setup Guide 2–7

Connecting the Headset

The ViGO includes a headset for incoming and outgoing audio.

³ To connect the headset to the ViGO

Connecting the Headset to the ViGO

1. Insert the Audio Out (Speaker) jack into the Spkr (left) connector on the
ViGO side panel.

2. Insert the Audio In (Microphone) jack into the Mic (right) connector on
the ViGO side panel.

The ViGO tower includes a hook for hanging the headset when it is not used.

Chapter 2 System Installation and Connections

2–8 VCON ViGO Installation and Setup Guide

Connecting a PTZ Camera

A controllable Pan/Tilt/Zoom (PTZ) camera is the standard supplied camera of the
ViGO Executive model, and is available as an option with the ViGO Professional.
The PTZ camera can be controlled from the vPoint application.

³ To connect a PTZ camera to the ViGO rear panel

2. Connect the Camera Control cable between the camera’s serial
communication connector and a free COM port on the computer.

3. Verify that the camera is connected to a power supply.

For specific instructions on installing and operating the PTZ camera, see its
accompanying user’s guide.

Connecting a PTZ Camera to the ViGO

1. Connect the yellow-tipped cable between the camera VIDEO OUT
connector and the Aux Video IN (yellow) connector on the ViGO
rear panel.

VIDEO OUT

Serial Communication

COM port

Chapter 2 System Installation and Connections

VCON ViGO Installation and Setup Guide 2–9

Connecting a Tabletop Microphone

If more than one person will participate from the local side during the same
conferences, a tabletop microphone is more efficient for sending out audio. A
tabletop microphone is the standard supplied audio source of the ViGO Executive
model, and is available as an option with the ViGO Professional.

The microphone may be connected to the Audio In (Microphone) connector and
either multimedia speakers or the ViGO’s built-in speaker may be used for Audio
Out.

³ To connect the tabletop microphone

2. Place the microphone on your desk with the cable stretching toward the
ViGO unit.

Connecting a Tabletop Microphone to the ViGO

1. Connect the microphone’s 3.5 mm jack to the Mic (right) connector on
the ViGO side panel.

Chapter 2 System Installation and Connections

2–10 VCON ViGO Installation and Setup Guide

Connecting the Power Supply

A universal power supply (100-240 V, 50-60 Hz) is supplied in the ViGO package,
enabling compatibility with the electricity grid in your region.

³ To provide power to the ViGO

2. Connect the AC power cord between the AC input connector of the power
supply and a grounded electrical wall outlet.

3. Place the power supply on a flat surface. Do not cover it with any objects
or other cables.

Connecting the ViGO to the Power Supply

CAUTION Make sure that the ViGO’s power is turned off before you

connect the power supply.

1. Connect the power supply’s DC output connector to the Power IN
socket on the ViGO rear panel.

Chapter 2 System Installation and Connections

VCON ViGO Installation and Setup Guide 2–11

Connecting the ViGO to a Computer

The ViGO is a Plug and Play appliance. When you connect it to your computer’s
USB port, it operates normally with no need to change the configuration or other
system properties of the computer.

³ To connect the ViGO to a PC, laptop or notebook computer

USB Connector Types

2. Turn on all accessories and peripherals (such as cameras, VCR,
multimedia speakers) connected to the ViGO.

3. To turn the ViGO on, press the Power switch on the ViGO rear panel to I .
Make sure that the POWER LED and the desktop camera’s green LED
turn on. A message may state that Windows is loading a new USB driver.
Wait a few seconds for the message to disappear.

4. Press the ViGO Smart button on the top of the base to start vPoint.

When you start vPoint for the first time, the vPoint Wizard requests basic
configuration information.

Otherwise, vPoint opens on your screen as usual.

For detailed information about operating vPoint, see the application’s
online help.

CAUTION Before connecting the ViGO to your computer, you must install

the vPoint software. See Chapter 3, “vPoint Setup”, for
instructions.

1. Connect the ViGO’s USB cable between the USB B connector on the
ViGO rear panel and the computer’s USB A port.

Chapter 2 System Installation and Connections

2–12 VCON ViGO Installation and Setup Guide

Connecting the ViGO to the Computer

VCON ViGO Installation and Setup Guide 3–1

3 VPOINT SETUP

Before connecting the ViGO system (with its accessories) to the computer, install
and set up the vPoint software. The vPoint setup stages include:

T Verifying that your computer equipment matches the minimum requirements

T Uninstalling any previous version of VCON videoconferencing application

(MeetingPoint)

T Installing the new version of vPoint.

3.1 Minimum System Requirements

Before installing vPoint, make sure that your computer equipment meets the
following minimum requirements:

T PC, notebook computer or laptop computer - Pentium II 350 MHz or higher

T Any Ethernet Network Interface Card (for LAN/IP videoconferencing)

T Windows 98/ME/2000/XP operating system with Microsoft TCP/IP installed

T CD-ROM drive or access to a network CD-ROM drive

T Universal Serial Bus (USB) installed

T 64 MB RAM (Windows 98/ME/2000)

128 MB RAM (Windows XP)

T 40 MB free disk space

T Mouse or other pointing device

T SVGA monitor or projector

T SVGA card supporting Direct Draw with minimum 2 MB memory.

Chapter 3 vPoint Setup

3–2 VCON ViGO Installation and Setup Guide

3.2 Uninstalling Previous Videoconferencing
Applications

If a previous version of VCON videoconferencing application (MeetingPoint 4.6 or
lower) is currently installed on the computer, uninstall it completely. The Uninstall
program deletes all previous MeetingPoint information and files. However, the
program provides the options of saving setup information and the existing address
book entries, which may shorten the process of setting up vPoint.

³ To delete the previous MeetingPoint version

1. In the Windows desktop, click Start, point to Settings and then click
Control Panel. The Control Panel window appears.

Windows Control Panel

2. Double-click Add/Remove Programs. The Add/Remove Programs
Properties dialog box appears.

3. Click VCON Meeting Point x.x and then click Add/Remove. The
MeetingPoint Uninstall Wizard opens.

4. Perform the instructions on the screen. When the Uninstall process is
complete, restart the computer.

Chapter 3 vPoint Setup

VCON ViGO Installation and Setup Guide 3–3

Add/Remove Programs Dialog Box

3.3 Installing vPoint

To communicate using vPoint, TCP/IP protocol components must be installed on
your computer. If necessary, install them before installing vPoint. Consult with
your system administrator.

The supplied ViGO Setup CD-ROM contains the vPoint Setup program.

³ To install vPoint on your computer

1. Close all open applications.

2. Insert the ViGO Setup CD-ROM into the computer’s CD-ROM drive.
After you close the drive door, the vPoint Installation Utility appears.

If the Installation Utility window does not appear, click Start at the lower
left corner of the Windows desktop. Click Run to open the Run dialog box.
Locate and select the install application file on the CD-ROM drive and click
Open. In the Run dialog box, click OK.

Chapter 3 vPoint Setup

3–4 VCON ViGO Installation and Setup Guide

vPoint Installation Utility Window

3. Click Install vPoint to start the vPoint installation process.

4. A message then asks if your system will register to a VCON Media
Xchange Manager™ (MXM) system. If your system is managed by an
MXM, telephony exchange functions such as Call Forwarding, Call
Pickup, Call Transfer and Ad-hoc Conferencing are available.

MXM Management Question

Click Ye s or No, accordingly, to continue. If asked if you are sure if you
want MXM management, click Ye s again to install an MXM-managed
version.

5. The Welcome screen appears. Follow the instructions of the Setup Wizard.
To advance to each following page, click Next.

6. To start vPoint for the first time, you must restart the computer. Select Ye s
if you want to restart the computer now or select No if you want to
continue with another activity and restart the computer later.

Click Finish and close the Installation program.

7. While the computer is restarting, turn the ViGO on. During its startup
process, the computer will detect the ViGO and install the necessary
drivers.

Chapter 3 vPoint Setup

VCON ViGO Installation and Setup Guide 3–5

3.4 Starting and Exiting vPoint

vPoint’s Start procedure varies, depending on whether or not your system will be in
a videoconferencing network managed by a VCON Media Xchange Manager™
(MXM).

System Managed by MXM

³ To start vPoint

1. In the Windows Desktop, click the VCON vPoint icon.

-or-

Press the ViG O Smart button on the top of the device.

The Login dialog box appears.

Initial Login to MXM

2. Enter MXM login information as follows (consult with your system
administrator):

MXM Login
Name

The name of your computer as listed in the MXM
database and by the MXM Administrator.

Password/
Verify Password

Password required to log in. The first time you register,
you must type it twice for verification. If you do not
supply this password, the login request is rejected.

Gatekeeper The IP address of the MXM. If you do not know it, ask

your system administrator.

Chapter 3 vPoint Setup

3–6 VCON ViGO Installation and Setup Guide

3. Click Connect to complete the login process.

— If the MXM automatically registers your computer, the vPoint

application opens.

— If a message appears stating that the vPoint startup cannot proceed

until login is granted, contact your system administrator.

After login is granted, click Connect to continue. .

vPoint appears on the screen.

vPoint Main Viewer

At this point, if the system’s communication lines are connected, you may
start a videoconference and receive incoming video calls.

If you are running vPoint for the first time after installation, the vPoint Setup
appears. In this dialog box, enter the information required to run vPoint from
your specific location.

Chapter 3 vPoint Setup

VCON ViGO Installation and Setup Guide 3–7

Stand-alone System

³ To start vPoint

1. In the Windows Desktop, click the VCON vPoint icon.

-or-

Press the ViGO Smart button on the top of the device.

vPoint appears on the screen.

At this point, if the system’s communication lines are connected, you may
start a video meeting and receive incoming video meeting calls.

Exiting vPoint

³ To exit vPoint

T Click the X button at the upper right corner of the Main Viewer.

If you are running vPoint for the first time after installation, the vPoint Setup
appears. In this dialog box, enter the information required to run vPoint from
your specific location.

If you are connected in a video meeting, a message asks you to hang up
before you exit vPoint.

VCON ViGO Installation and Setup Guide 4–1

4VIGO CONTROLS AND LEDS

The ViGO base’s top panel contains buttons and LEDs for performing various
functions and LEDs for providing operational status information.

CALL LED (Red)
ON - in a call.
OFF - not in a call.
BLINKING - incoming call;

- loading ViGO (USB device).

MUTE button

Mute/restore
outgoing
audio.

- button

Lower
incoming
volume.

+ button

Increase
incoming
volume.

ViGO Smart button

—Start vPoint.
— Answer an incoming call.
— Hang up the current call (press

again to confirm).

POWER LED (Green)
ON - ViGO is on.
OFF - ViGO is off.

Chapter 4 ViGO Controls and LEDs

4–2 VCON ViGO Installation and Setup Guide

The desktop camera contains an internal microphone and a power LED. The LED
of the ViGO tower provides audio information during a call.

POWER LED (Green)

ON - powered on.

OFF - not operating.

Internal microphone

Power button

SPEAKER LED (Green)

ON - tower’s internal speaker is selected during a

call.

OFF - ViGO is not in a call,

- tower’s internal speaker is not selected during

a call.

BLINKING - tower’s internal speaker is selected but

muted.

VCON ViGO Installation and Setup Guide 5–1

5TROUBLESHOOTING

This chapter provides solutions for common oversights and issues.

If you cannot find a solution to a problem, call your local VCON service provider.

PROBLEM: The Power LED on the ViGO appliance does not light up.

SOLUTION:

1. Make sure that you pressed the ViGO power switch to the ON position (I).

2. Make sure that the power supply is plugged firmly into the outlet.

3. Make sure that the power outlet is supplying electricity.

PROBLEM: The computer does not show the “USB device starting” message
when vPoint starts.

SOLUTION:

1. Make sure that the USB cable is connected correctly between the ViGO
appliance and the computer.

2. Make sure that the ViGO appliance is turned on.

3. If the ViGO appliance was not turned off since the last time it was used, the
message will not appear. The appliance should operate correctly.

4. If the preceding solutions do not help, follow this procedure:

a. Open the Windows Device Manager (Start/Settings/Control Panel/

System/Device Manager tab).

b. Check the Universal serial bus controller entries.

c. If Generic USB hub or VCON ViGO Driver has an “X” or “!” over it,

right-click the entry.

d. In the pop-up menu that opens, click Remove.

e. In the Device Manager window, click Refresh. The ViGO appliance

should operate correctly, and the message should appear the next time you
turn it on.

Chapter 5 Troubleshooting

5–2 VCON ViGO Installation and Setup Guide

PROBLEM: A message appears: “vPoint could not communicate with the
ViGO device.”

SOLUTION:

1. Make sure that the installed software is vPoint 5.0 or later.

2. Check that you correctly connected the ViGO to the computer, and that the
ViGO and the computer are turned ON.

3. Open Windows Device Manager and check that the USB drivers are correctly
installed. If not, remove them and then click Refresh.

PROBLEM: The local video is black.

SOLUTION:

1. Check that the power switch on the camera is ON.

2. Check that the cable is correctly connected between the camera and the ViGO.

PROBLEM: The video quality is poor.

SOLUTION:

1. Make sure that your computer meets the minimum requirements (see

“Minimum System Requirements” on page 1).

2. Adjust the focus of the camera manually.

PROBLEM: The remote side cannot hear you.

SOLUTION:

1. Make sure that the audio source that you are using is selected in the Hardware
Audio Settings dialog box.

2. Make sure that the audio input device is correctly connected to the ViGO.

3. Check if Mute Microphone is active. If so, disable muting.

Chapter 5 Troubleshooting

VCON ViGO Installation and Setup Guide 5–3

PROBLEM: You cannot hear the remote side.

SOLUTION:

1. Make sure that the ViGO’s volume is high enough. Press the + button on the
appliance to raise the volume.

2. Make sure that the headset’s or the optional speakers’ cable is firmly inserted
into the SPKR connector on the side of the appliance.

3. In vPoint, open the Hardware Audio Settings dialog box. Make sure that the
correct Speaker is selected.

PROBLEM: An optional Pan/Tilt/Zoom camera is connected, but the ViGO
cannot control it.

SOLUTION:

1. Check that you selected the appropriate PTZ camera in the Local Video
window (click the Select Camera button).

2. Check that you selected the appropriate PTZ camera type in the Hardware
Camera Settings dialog box.

3. Check that the camera cables are securely connected to the ViGO’s Video
connector and the computer’s COM port.

VCON ViGO Installation and Setup Guide A–1

ACONNECTING OPTIONAL ACCESSORIES

In addition to its standard components, the ViGO system is compatible with various
optional accessories and peripheral devices that add features and convenience to
your conferencing. This appendix explains how to connect these devices:

• Connecting External Speakers

• Connecting a Second Camera

• Connecting a VCR

• Connecting a Document Camera

• Connecting Other USB Devices

Appendix A Connecting Optional Accessories

A–2 VCON ViGO Installation and Setup Guide

A.1 Connecting External Speakers

Connecting Multimedia Speakers

As an option, the ViGO supports the use of external multimedia speakers instead of
the headset for hearing incoming audio. For two-way audio, they may be paired
with the headset, a tabletop microphone, or the camera’s built-in microphone.

³ To connect external multimedia speakers to the ViGO

-or-

If the speakers are connected to a sound card, connect the audio cable
between the Spkrs (left) connector on the ViGO side panel and the Line In
connector on the sound card.

2. In vPoint’s Control menu, choose Settings.

-or-

Open the Drawer and click the Settings tab.

3. Click the Hardware and Audio tabs.

4. In the Configuration Mode area, select Manual.

5. In the Speaker area, select Headset/External.

1. Connect the speakers to the Spkrs (left) connector on the ViGO side
panel.

External speakers do not receive power from the ViGO. To turn these
speakers on and off, and to control the volume, use the speakers’ controls.

Appendix A Connecting Optional Accessories

VCON ViGO Installation and Setup Guide A–3

Connecting Multimedia Speakers to the ViGO

Connecting a VGA Monitor’s Speakers

For ViGO Executive

An additional option for enhancing the audio quality is the use of a VGA monitor’s
speakers. The ViGO Executive contains two additional audio cables for this audio

configuration.

³ To connect a VGA monitor’s speakers to the ViGO

2. Connect the second audio cable from the Audio Out connector of the
sound card to the Audio In connector of the VGA monitor.

3. In vPoint’s Control menu, choose Settings.

-or-

Open the Drawer and click the Settings tab.

4. Click the Hardware and Audio tabs.

5. In the Configuration Mode area, select Manual.

6. In the Speaker area, select Headset/External.

This configuration requires a sound card installed in the computer connected
to the ViGO.

1. Connect an audio cable between the Spkrs (left) connector on the
ViGO side panel and the Line In connector on the sound card

Appendix A Connecting Optional Accessories

A–4 VCON ViGO Installation and Setup Guide

Connecting Multimedia Speakers to the ViGO

A.2 Connecting a Second Camera

The ViGO supports the use of a second camera as a video source.

³ To connect a second camera to the ViGO rear panel

Connecting a Second Camera to the ViGO

T Connect the camera cable to the Aux Video IN (yellow) connector

of the ViGO rear panel.

Appendix A Connecting Optional Accessories

VCON ViGO Installation and Setup Guide A–5

A.3 Connecting a VCR

The ViGO supports playback of a videocassette to a video meeting.

³ To connect a VCR to the ViGO rear panel for playback

3. Verify that the VCR is connected to a power supply.

For specific instructions on installing and operating the VCR, see its accompanying
user’s guide.

Connecting a VCR to the ViGO

1. Connect the VCR Video cable with the jacks between the VIDEO
OUT connector of the VCR and the Aux Video IN (yellow)
connector of the ViGO rear panel.

2. Connect the VCR cable with the jacks between the AUDIO OUT
connector of the VCR and the Aux Audio IN (white) connector of the
ViGO rear panel.

VCR Audio Out
for playback

VCR Video Out
for playback

Appendix A Connecting Optional Accessories

A–6 VCON ViGO Installation and Setup Guide

A.4 Connecting a Document Camera

The ViGO supports the use of a document camera as a source for displaying
documents and illustrations during conferences.

³ To connect a document camera to the ViGO rear panel

2. Verify that the camera is connected to a power supply.

For specific instructions on installing and operating the document camera, see its
accompanying user’s guide.

Connecting a Document Camera to the ViGO

1. Connect the camera cable with the yellow connector between the
OUTPUT/VIDEO connector of the camera and the Aux Video IN
(yellow) connector of the ViGO rear panel.

Appendix A Connecting Optional Accessories

VCON ViGO Installation and Setup Guide A–7

A.5 Connecting Other USB Devices

The ViGO can be connected as part of a series (daisy chain) with low-power
Universal Serial Bus (USB) equipment with a maximum consumption of 100 mA

(such as a USB mouse), or devices with their own power supply (such as some
multimedia speakers). The daisy-chained devices share the same USB port as their
connection to the computer.

T For a USB device connected between the ViGO and the computer, connect it to

the USB B connector on the ViGO’s rear panel.

T For a USB device connected downstream from the ViGO (farther away from

the computer), connect it to the USB A connector on the ViGO’s rear panel.

USB Connector Types