Vcon MXM User Manual
Top
Videoconferencing
Systems
Media Xchange
Manager
Administrator’s Guide
DOC01094 Rev. 12.0 07.06
®
Version 4. 5
© 2006 Emblaze-VCON Ltd. All Rights Reserved.
Information in this document is subject to change without notice. No part of this
document can be reproduced or transmitted in any form or by any means electronic or mechanical - for any purpose without written permission from
Emblaze-VCON Ltd.
VCON and Media Xchange Manager are registered trademarks of
Emblaze-VCON Ltd.
ViGO is a registered trademark of Emblaze-VCON Ltd in the United States and
China.
MeetingPoint is a registered trademark of Emblaze-VCON Inc. in the United States.
Microsoft and Outlook are registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.
Windows and NetMeeting are trademarks of Microsoft Corporation.
Novell and NDS are registered trademarks of Novell, Inc.
Accord is a registered trademark o f Polycom, Inc. MGC-100 and MGC-50 are
trademarks of Polycom, Inc.
All other product names are tr ademark s o r registered trademarks of their respective
companies or organizations.
Limited Warranty
Emblaze-VCON Ltd. warrants that SOFTWARE will perform according to
accompanying user documentation for a period of 90 (ninety) days from the date of
receipt; replacement SOFTWARE will be warranted for 90 (ninety) days from the
date of receipt. This Limited Warranty shall not apply to any product that in the
opinion of Emblaze-VCON Ltd. has not been installed or upgraded according to
accompanying documentation from Emblaze-VCON Ltd. or been subject to misuse,
misapplication, negligence or accident while in the hands of the purchaser.
GRANT OF LICENSE
and non-transferable license to use the SOFTWARE product and to make one copy
solely for backup or archival purposes, which may include user documentation
provided via online or other electronic form. Additional copies may not be made nor
may anyone else be allowed to copy or otherwise reproduce any part of the licensed
software without prior written consent of Emblaze-VCON Ltd.
Emblaze-VCON Ltd. grants the Purchaser a non-exclusive
ii Emblaze-VCON MXM Administrator’s Guide
COPYRIGHT
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and laws. Software protection extends beyond its literal code to structure, sequence
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License agreement.
LIABILITIES
shall be at Emblaze-VCON’s option, either return of the price paid or repair/
replacement of the Product not meeting Emblaze-VCON’s declared Limited
warranty. Emblaze-VCON or its suppliers s hall not be liable in any event to anyone
for any indirect, incidental, consequential, special or exemplary damages including
without limitation damages for loss of business profits, business interruptions,
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limited to the amount actually paid by the Purchase for the Product.
All trademarks(s), logo(s), name(s), software, documentation and
Emblaze-VCON’s entire liability and the Purchaser’s exclusive remedy
About this Administrator’s Guide
This Administrator Guide explains how to work with the Emblaze-VCON Media
Xchange Manager (MXM) system. The following chapter summary briefly describes
this guide’s contents:
Chapter 1 Welcome to Media Xchange Manager®
Introduction to the MXM and to this Administrator’s
Guide
Chapter 2 Getting Started
Instruct ions for installing the MXM.
Chapter 3 A Quick Tour of the MXM Administrator
Brief description of the main MXM applications’ screens.
Chapter 4 Managing the MXM
Procedures for configuring administrators and MXMs,
monitoring status within the video network, and setting
up hunting and administrative groups.
Chapter 5 Setting MXM System Properties
Descriptions of the various properties that comprise the
MXM’s system configuration.
Chapter 6 Defining End Point Nodes
Procedures for defining registered end points which run
Emblaze-VCON or third-party videoconferencing
applications.
Emblaze-VCON MXM Administrator’s Guide iii
Chapter 7 Initiating Videoconferences From the MXM
Administrator
Instruct io ns f or s et ting up an d st art ing vid eo con fe renc es
from the Administrator application.
Chapter 8 Remote Upgrade of Videoconferencing
Devices Software
Instructions for upgrading the videoconferencing
software of registered end points through the Remote
Software Upgrade utility.
Chapter 9 Registering Gateways
Procedures for registering, setting up a gateway’s MXM
configuration and setting up available gateway services.
Chapter 10 Least Cost Routing of Gateway Calls
Description and instructions for determining the most
cost-efficient gateway services for IP-to-ISDN calls
originating from the MXM’s zone.
Chapter 11 Registering an MCU
Procedures for registering, setting up an MCU’s MXM
configuration, defining MCU service properties, and
setting up MCU service permission groups.
Chapter 12 Setting Up Multipoint Conferences Managed
by a VCB
Instructions for setting up Emblaze-Emblaze-VCON
VCB for initiating ad-hoc multipoint videoconferences.
Chapter 13 Using Polycom® MGC™ with the MXM
Instructions for setting up the Accord MGC’s
configuration for management within the MXM’s
network.
Chapter 14 Neighboring Zones
Procedures for setting up an MXM-managed network
that includes more than one zone of videoconferencing
users.
Chapter 15 Registering with LDAP Directories
Procedures and required information for setting up the
MXM’s configuration in online directory servers such as
ILS and NDS.
Chapter 16 Managing SIP Networks
Instructions for registering SIP User Agents, setting up
SIP Proxy Server, and initiating calls involving SIP User
Agents.
iv Emblaze-VCON MXM Administrator’s Guide
Chapter 17 Emblaze-VCON Cluster Module
Description of the Emblaze-VCON Cluster and
instructions for setting up a Cluster configuration in your
organization.
Chapter 18 Customizing the MXM Administrator
Procedures for customizing the Administrator
application according to yo ur personal preferences.
Appendix A vPoint HD End Point Properties
Definiti ons of configuratio n properties for vPoint HD
end points.
Appendix B vPoint™ End Point Properties
Definiti ons of configuratio n properties for vPoint end
points.
Appendix C HD3000 End Point Properties
Definitions of configuration properties for HD3000 end
points.
Appendix D HD5000 End Point Properties
Definitions of configuration properties for HD5000 end
points.
Appendix E Upgrading HD3000/2000 Software Upgrade
Procedures for updating your Emblaze-VCON HD3000/
2000 devices to their latest software versions.
Appendix F QoS Priority Values
List of available QoS priority level settings for IP
Precedence and DiffServ.
Emblaze-VCON MXM Administrator’s Guide v
Emblaze-VCON Technical Support
This Administrator’s Guide was designed to help you set up and work with your
MXM easily so that you can enjoy its many features.
If a situation occurs that is not covered by the supplied documentation, contact yo ur
local Emblaze-VCON distributor, and request a ssistance fro m their Emblaze-VCO Ntrained technical support department. Please describe the problem, device, and PC
operating system (if applicab le), and any other relevant details.
Also, you may access the Technical Support section of the Emblaze-VCON website
(http://www.emblaze-vcon.com/support/index.shtml) in order to check its
knowledge base or initiate other customer support processes:
Page Type of support
Support Notes Troubleshoot or receive technical information about
specific Emblaze-VCON products.
Downloads Download a new software release or a free product
evaluation.
Demo
Numbers
License Key
Requests
Test your videoconferencing system.
Request a permanent license key for your organ i zation’s
MXM(s).
vi Emblaze-VCON MXM Administrator’s Guide
Table of Contents
TABLE OF CONTENTS
Limited Warranty................................................................................................. ii
About this Administrator’s Guide ....................................................................... iii
Emblaze-VCON Technical Support..................................................................... vi
1 Welcome to Media Xchange Manager® ................................. 1
1.1 About the MXM Server.................................................................................1
1.2 About the MXM Administrator................................................................... 2
1.3 Glossary of MXM Terms ............................................................................. 3
2 Getting Started ...................................................................... 5
2.1 Minimum System Requirements ................................................................ 5
MXM Server ................................................................................................ 5
MXM Administrator Application................................................................6
Conference Moderator ................................................................................ 6
2.2 Installing the MXM Server.......................................................................... 7
2.3 Installing the MXM Administrator ............................................................. 8
2.4 Installing Conference Moderator ............................................................... 9
Setup Parameters ........................................................................................ 9
Running the Conference Moderator Installation Program ........................ 9
Additional Configuration Issues ............................................................... 10
2.5 Replacing the MXM License Key ...............................................................11
2.6 Running the MXM......................................................................................12
2.7 Basic MXM Operations ..............................................................................14
3 A Quick Tour of the MXM Administrator.............................. 17
3.1 The Main View............................................................................................17
Connected MXMs.......................................................................................18
Registered Nodes........................................................................................19
Neighboring MXMs and Gatekeeper Zones..............................................20
Software Upgrade Indication .................................................................... 20
Filtering the Main View..............................................................................21
3.2 The Node Status View ............................................................................... 22
3.3 The Login Status View............................................................................... 22
3.4 The Event Log............................................................................................ 23
3.5 LDAP Servers............................................................................................. 23
3.6 The Frontier Server View ..........................................................................24
4 Managing the MXM ............................................................ 25
4.1 Setting Up Administrators ........................................................................ 25
Adding an Administrator .......................................................................... 25
Changing Administrator Properties.......................................................... 27
Emblaze-VCON MXM Administrator’s Guide vii
Table of Contents
4.2 Editing Nodes............................................................................................ 28
Adding Nodes............................................................................................ 28
Deleting a Login Request .......................................................................... 30
Setting a Node’s Properties....................................................................... 30
Finding Nodes and Objects in the Administrator .....................................31
Editing Multiple Nodes............................................................................. 34
Changing Directory Numbers ....................................................................35
Deleting a Node......................................................................................... 36
4.3 Status Monitoring ..................................................................................... 36
Monitoring Nodes in the Main View......................................................... 36
Viewing the Login Status ...........................................................................37
Viewing the Node Status........................................................................... 38
Event Log Monitoring ................................................................................41
4.4 Setting Up Templates.................................................................................47
Editing a Template.....................................................................................47
4.5 Bandwidth Groups .................................................................................... 49
General Properties .................................................................................... 50
Network Settings Properties ...................................................................... 51
Bandwidth Settings ....................................................................................52
Pinning a Node to a Bandwidth Group......................................................53
4.6 Adding Hunting Groups.............................................................................53
General Properties .....................................................................................54
Call Forwarding Properties........................................................................55
Hunting Group Properties .........................................................................56
Hunting Group LDAP Properties.............................................................. 58
Additional ID Properties........................................................................... 58
4.7 Adding an Administrative Group...............................................................59
Changing Group Member Properties........................................................ 60
4.8 Adding a Short Dial Number ..................................................................... 61
General Properties .....................................................................................61
Call Forwarding Properties....................................................................... 62
LDAP Properties........................................................................................ 62
Additional ID Properties........................................................................... 62
5 Setting MXM System Properties .......................................... 63
5.1 MXM Properties........................................................................................ 64
Connection ................................................................................................ 64
System Info................................................................................................ 66
Dial Plan .....................................................................................................67
LDAP Settings ........................................................................................... 70
5.2 Call Control Properties...............................................................................72
Bandwidth Control.....................................................................................72
Call Settings................................................................................................73
Ad-hoc Resources.......................................................................................74
Number Manipulation ...............................................................................75
viii Emblaze-VCON MXM Administrator’s Guide
Table of Contents
5.3 ISDN Call Routing Properties ....................................................................77
System Location .........................................................................................77
Dialing Prefixes ..........................................................................................77
5.4 Security Properties .................................................................................... 79
Security Mode............................................................................................ 79
License........................................................................................................81
Non-Registered Devices ............................................................................ 83
5.5 H.323 & SIP Properties.............................................................................84
Zone Settings .............................................................................................84
Advanced Settings .....................................................................................86
5.6 Reporting Properties .................................................................................87
Billing......................................................................................................... 87
Event Log...................................................................................................88
6 Defining End Point Nodes .................................................... 89
6.1 Setting Up an End Point............................................................................89
Login Attempt by Duplicate Users............................................................90
6.2 Setting End Point MXM Properties ...........................................................91
General........................................................................................................91
Status ......................................................................................................... 93
Call Forwarding....... ..... .... ..... .... ..... .... ..... ............................................. .....94
Bandwidth Control Properties ..................................................................95
Pickup Permissions ................................................................................... 97
MCU Services............................................................................................. 98
Gateway Services .......................................................................................99
ISDN Call Routing................................................................................... 100
Product Info............................................................................................. 102
H.323 Parameters.................................................................................... 103
LDAP........................................................................................................ 104
Additional IDs ......................................................................................... 106
7 Initiating Videoconferences From the MXM Administrator . 107
7.1 Administrator-Initiated LAN Dialing ......................................................107
Setting Point-to-Point Videoconference Properties ............................ ... 108
7.2 Administrator-Initiated ISDN Dialing.................................................... 109
Setting ISDN Videoconference Properties...............................................110
7.3 Administrator-Initiated Hang Up.............................................................111
8 Remote Upgrade of Videoconferencing Devices Software .. 113
8.1 Defining a Software Upgrade...................................................................114
8.2 Setting Software Upgrade Properties.......................................................114
Selecting a Software Version.................................................................... 115
Setting a Target Location for the Upgrade...............................................116
Setting Up User Login ..............................................................................118
Setting the Upgrade Schedule ..................................................................119
Confirm Upgrade Definition ..................................... ............................... 121
Emblaze-VCON MXM Administrator’s Guide ix
Table of Contents
8.3 Selecting Nodes to Upgrade.....................................................................122
Node Software Upgrade Properties .........................................................122
8.4 Monitoring Software Upgrade Status......................................................128
9 Registering Gateways ........................................................ 129
9.1 Logging in a Gateway ...............................................................................129
9.2 Setting Gateway Properties......................................................................132
General .....................................................................................................132
Product Info ............................................................................................. 133
ISDN Dialing ............................................................................................134
Call Routing..............................................................................................136
9.3 Setting Gateway Service Properties .........................................................139
General .....................................................................................................139
Bandwidth Control...................................................................................140
9.4 Gateway Service Hunting Groups............................................................ 141
10 Least Cost Routing of Gateway Calls ................................. 143
10.1 Setting ISDN Call Routing Properties .....................................................144
10.2 Setting Gateway Call Routing Properties ................................................ 145
10.3 Setting Preference of Using Least Cost Routing or Bandwidth Rules ....145
10.4 Testing for the Optimal Gateway Service ................................................ 147
11 Registering an MCU........................................................... 149
11.1 Logging in a New MCU ............................................................................149
11.2 Setting MCU Properties........................................................................... 151
General ..................................................................................................... 151
Bandwidth Control...................................................................................152
Product Info ............................................................................................. 153
H.323 Parameters ....................................................................................154
11.3 MCU Services ...........................................................................................155
General .....................................................................................................156
Bandwidth Control................................................................................... 157
Session......................................................................................................158
LDAP ........................................................................................................159
Additional ID............................................................................................159
11.4 MCU Service Permission Groups.............................................................160
General ..................................................................................................... 161
Permission Group ....................................................................................162
11.5 Dedicated MCU Services..........................................................................163
11.6 Ad-hoc Permission Groups......................................................................164
General .....................................................................................................165
Permission Group ....................................................................................166
x Emblaze-VCON MXM Administrator’s Guide
Table of Contents
12 Setting Up Multipoint Conferences Managed by a VCB .... 167
12.1 Overview of the Emblaze-VCON VCB......................................................167
12.2 Logging in a New VCB..............................................................................170
12.3 Setting VCB Properties.............................................................................173
General......................................................................................................173
License ..................................................................................................... 174
Network Settings ......................................................................................176
Product Info..............................................................................................177
H.323 Parameters.....................................................................................178
12.4 Setting VCB Services Properties...............................................................179
General.....................................................................................................180
Session ......................................................................................................181
Mixing Parameters .................................................................................. 182
Dual Video ...................................... .... ..... .... ..... .... ..... .............................. 184
Multicast.................................................................................................. 186
Parameters............................................................................................... 188
Advanced ................................................................................................. 190
H.263 Annexes .........................................................................................193
Enabled Audio Codecs..............................................................................195
QoS............................................................................................................196
Network Settings ......................................................................................197
LDAP........................................................................................................ 198
Additional ID........................................................................................... 198
12.5 Setting the Ad-hoc Resources Table ........................................................199
12.6 Dedicated VCB Service for End Points....................................................200
12.7 Dedicated VCB Service for a Zone........................................................... 201
12.8 Adding VCB Services to an Ad-hoc Permission Group...........................202
12.9 Expanding to an Ad-hoc Videoconference..............................................203
13 Using Polycom® MGC™ with the MXM ............................. 205
13.1 MGC Configuration................................................................................. 205
Network Services Configuration .............................................................205
H.323 Card Configuration....................................................................... 210
13.2 Adding an Accord Meeting Room............................................................ 211
13.3 Setting Meeting Room Properties............................................................212
General......................................................................................................212
Session ......................................................................................................213
Hunting Group .........................................................................................214
LDAP.........................................................................................................215
Additional ID............................................................................................215
13.4 Adding an Accord Gateway......................................................................215
Network Services Configuration ..............................................................216
13.5 Adding the Accord Gateway to the Main View ....................................... 227
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Table of Contents
13.6 Setting Accord Gateway Properties ........................................................ 228
General .................................................................................................... 228
Dialing ..................................................................................................... 229
Resources ................................................................................................ 230
Call Routing............................................................................................. 232
13.7 Adding Accord Gateway Services............................................................ 232
14 Neighboring Zones ............................................................ 233
14.1 The MXM’s Relationship with Neighboring Zones ................................ 233
14.2 Logging in New Zones............................................................................. 234
Adding Zones Automatically................................................................... 234
Adding Zones Manually ...........................................................................235
14.3 Setting Zone Properties........................................................................... 236
General .................................................................................................... 236
Zone Settings............................................................................................237
Bandwidth Control.................................................................................. 239
MCU Services .......................................................................................... 240
Gateway Services......................................................................................241
ISDN Call Routing................................................................................... 243
H.323 Parameters ................................................................................... 245
Additional IDs ......................................................................................... 246
Redundancy..............................................................................................247
Advanced.................................................................................................248
14.4 Permanent Non-Registered Devices....................................................... 250
Adding a Permanent Non-Registered Device......................................... 250
14.5 Inter-Zone Videoconferencing Management ..........................................251
Setting Up Inter-Zone Dialing ................................................................. 251
Directory Gatekeepers............................................................................. 254
Restricting Bandwidth Allotment ........................................................... 258
Restricting H.450 Exchange Functions.................................................. 260
Sharing Gateway and MCU Services with Other Zones ......................... 262
15 Registering with LDAP Directories ..................................... 267
15.1 Overview of LDAP ....................................................................................267
15.2 Registering the MXM with an ILS .......................................................... 269
Setting Up the ILS Configuration in the MXM Administrator ............... 271
15.3 Registering the MXM with Microsoft Exchange Server..........................273
Setting Up the Exchange Server Configuration
in the MXM Administrator ......................................................................276
15.4 Registering the MXM with Windows 2000 Active Directory ................ 278
Adding an Administrator with Full Configuration Rights ..................... 278
Adding the MXM Attributes ....................................................................279
Adding the MXMNode Class....................................................................281
Granting Full Control for the MXMNode Class
to an Active Directory User..................................................................... 285
xii Emblaze-VCON MXM Administrator’s Guide
Table of Contents
Setting the Properties of the MXM Attributes........................................286
Creating an Organizational Unit for Your MXM .................................... 287
Setting Up the LDAP Configuration in the MXM Administrator........... 287
15.5 Registering the MXM with Novell Directory Services (NDS).................289
Creating MXM Attributes........................................................................290
Creating the MXMNode Class................................................................. 293
Creating an MXM Container...................................................................296
Setting Up the LDAP Group Object Configuration................................. 297
Adding a Trustee for the MXMNode Container .....................................299
Setting Up the LDAP Configuration in the MXM Administrator...........300
15.6 Registering the MXM with Site Server ILS on Windows 2000.............. 301
Setting Up the LDAP Configuration in the MXM Administrator........... 301
15.7 Registering the MXM with Netscape Directory Server .......................... 303
Setting Up the LDAP Configuration in the MXM Administrator........... 305
15.8 Registering the MXM with Sun ONE Directory Server.......................... 306
Generating a Database of MXM Users in the Directory Server..............306
Setting Up the LDAP Configuration in the MXM Administrator........... 307
15.9 Registering the MXM with OpenLDAP Directory Server.......................309
Setting Up the LDAP Configuration in the MXM Administrator...........309
15.10Registering the MXM with ADAM Server................................................311
Generating a Database of MXM Users in the Directory Server...............312
Setting Up the LDAP Configuration in the MXM Administrator............313
16 Managing SIP Networks .................................................... 315
16.1 SIP User Agents ........................................................................................315
16.2 SIP Servers................................................................................................316
SIP Proxy ..................................................................................................316
SIP Redirect Server ..................................................................................317
SIP Registrar.............................................................................................317
16.3 Logging in New SIP User Agents .............................................................318
16.4 Setting the MXM SIP Advanced Settings.................................................319
16.5 Registering a Windows XP Messenger SIP User Agent to the MXM .....320
16.6 Dialing Unlisted Users in Windows XP Messenger................................ 322
17 Emblaze-VCON Cluster Module ........................................ 323
17.1 Installing SQL Server on an External Server..........................................324
17.2 Installing the MXM Servers ....................................................................326
Before Installing the MXMs .................................................................... 326
Installing the Primary MXM ................................................................... 326
Installing the Secondary MXM ...............................................................328
17.3 Verifying Correct Installation..................................................................329
17.4 Installing the Cluster Application ........................................................... 329
17.5 Customizing Cluster Operation................................................................331
Operational Registry Entries ............................................. .... ..................331
Setting Up E-mail Notification.................... ............................................ 332
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17.6 Takeover Events...................................................................................... 332
17.7 Shutting Down the Cluster Service......................................................... 333
17.8 Switching the Active MXM ..................................................................... 334
17.9 Licensing the Cluster MXMs................................................................... 334
18 Customizing the MXM Administrator .................................335
18.1 Defining the Main View Options .............................................................335
Tree Styles ................................................................................................335
Item Attributes.........................................................................................337
18.2 Setting Up the Workspace....................................................................... 339
Defining Workspace Options .................................................................. 339
Managing Workspaces ...................................... ..... .... ..... .... ..... ................341
18.3 Customizing the Toolbar......................................................................... 346
Defining the Toolbar Display.................................................................. 346
Adding and Removing Toolbar Buttons ................................................. 348
Creating a Custom Toolbar ..................................................................... 349
18.4 Customizing the Status Views................................................................. 349
Setting Table On-Screen Display Properties .......................................... 350
Style Formats for Table Elements or Types of Information....................352
Showing and Hiding Columns .................................................................356
A vPoint HD End Point Properties.......................................... 359
A.1 Calls Properties ........................................................................................359
General .....................................................................................................359
Outgoing Calls ......................................................................................... 362
Ringing .................................................................................................... 363
Broadcast................................................................................................. 364
A.2 User Data Properties............................................................................... 366
A.3 Network Properties..................................................................................367
LAN...........................................................................................................367
Firewall.................................................................................................... 370
Login......................................................................................................... 371
SecureConnect..........................................................................................372
A.4 Hardware Properties................................................................................373
Audio ........................................................................................................373
Camera .....................................................................................................374
A.5 Advanced Properties ..................................... ...........................................375
System Info...............................................................................................375
General Options .......................................................................................376
QoS ...........................................................................................................377
Advanced Video................................................. ..... .... ..............................37 9
Advanced Audio .......................... .... ............................................. ..... ......380
H.264........................................................................................................381
xiv Emblaze-VCON MXM Administrator’s Guide
Table of Contents
B vPoint™ End Point Properties ............................................. 383
B.1 Conversation Properties.......................................................................... 383
Video........................................................................................................ 383
Data..........................................................................................................385
B.2 Calls Properties........................................................................................386
Incoming Calls.........................................................................................386
Outgoing Calls ......................................................................................... 387
Ringing ....................................................................................................388
3rd Party Viewer......................................................................................389
Interactive Multicast ................................................................................391
B.3 User Data Properties ...............................................................................394
B.4 Communication Properties..................................................................... 395
LAN.......................................................................................................... 395
Firewall.................................................................................................... 397
Login........................................................................................................398
B.5 Hardware Properties ...............................................................................399
Audio........................................................................................................399
Camera.....................................................................................................402
B.6 Advanced Properties ...............................................................................403
System Info..............................................................................................403
QoS...........................................................................................................404
Intras........................................................................................................405
Advanced Video.......................................................................................406
Advanced Audio....................................................................................... 407
C HD3000 End Point Properties ............................................ 409
C.1 Network Configuration............................................................................ 410
LAN Connection and Registration .......................................................... 410
Streaming .................................................................................................411
Firewall.....................................................................................................413
H.323 Management..................................................................................414
QoS............................................................................................................415
C.2 Camera Properties....................................................................................417
C.3 Audio Properties...................................................................................... 418
C.4 Options .....................................................................................................419
General Options........................................................................................419
Calls ..........................................................................................................421
MCU Calls................................................................................................ 423
Monitor.................................................................................................... 424
Security....................................................................................................426
Version.....................................................................................................428
Upgrade ................................................................................................... 429
Emblaze-VCON MXM Administrator’s Guide xv
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D HD5000 End Point Properties ............................................ 431
D.1 Calls Properties ........................................................................................431
Incoming Calls..........................................................................................431
Outgoing Calls ......................................................................................... 433
Ringing .................................................................................................... 434
Broadcast..................................................................................................435
D.2 User Data Properties................................................................................437
D.3 Network Properties .................................................................................438
LAN.......................................................................................................... 438
Firewall.................................................................................................... 440
Login.........................................................................................................441
SecureConnect......................................................................................... 442
D.4 Telephony Properties.............................................................................. 443
Phone Numbers....................................................................................... 443
Switch Type ............................................................................................. 444
SPID Numbers ........................................................................................ 445
MSN......................................................................................................... 446
Subaddressing ..........................................................................................447
Dialing ..................................................................................................... 448
D.5 Hardware Properties............................................................................... 449
Audio ....................................................................................................... 449
Camera .................................................................................................... 450
D.6 Advance d Properties .............. ..... .... ..... .... ..... .... ..... .... ..............................451
System Info...............................................................................................451
General Options ...................................................................................... 452
QoS ...........................................................................................................453
Advanced Video................................................. ..... .... ..............................455
Advanced Audio .......................... .... ............................................. ..... ...... 456
H.264........................................................................................................457
E Upgrading HD3000/2000 Software Upgrade ..................... 459
E.1 Upgrading From a Remote PC................................................................ 459
Before Downloading................................................................................ 459
Enable Remote Upgrade ......................................................................... 460
Downloading the HD Upgrade Utility .....................................................461
Downloading the New HD Software Version ..........................................461
Installing the New Upgrade in the HD Device ........................................461
E.2 Confirming Successful Upgrade.............................................................. 463
E.3 Installer Mode ......................................................................................... 464
F QoS Priority Values ............................................................ 465
F.1 IP Precedence Values.............................................................................. 465
F.2 DiffServ Values........................................................................................ 466
Index ................................................................................. 467
xvi Emblaze-VCON MXM Administrator’s Guide
1WELCOME TO MEDIA XCHANGE
M
ANAGER
Congratulations on your entry into the revolutionary world of Emblaze-VCON’s
Media Xchange Manager
over IP communication within an enterprise-wide network.
1.1 About the MXM Server
The MXM provides centralized videoconferencing management services for
corporate networks running on IP. It transfers many adminstration and
configuration tasks from the individual computers, called end points, to the
network, where they belong.
The MXM provides the following services:
T H.323 Revision 4-compliant Gatekeeper functions, including login and security:
— Auto-discovery and registration of nodes, such as videoconferencing end
points, gateways, MCUs and their respective services.
— Addres s translation of I P addresses, H.323 aliases, E.164 numbers, e-mail
addresses and URLs.
T Call Forwarding, Pickup, Transfer, Ad-hoc Conferencing and Hunting Groups
T Search capabilities for nodes in zones managed by other MXMs and
gatekeepers
T Simplified gateway and MCU dialing for registered end points
T Control of the usage of gateway and MCU services by registered users
T Bandwidth management for allocating available bandwidth to registered nodes
T Compatibility with external online directory services (LDAP)
T IP-Nexus messaging and chat
T Network usage reports (Call Details Records and Asset Management Reports) -
optional
T Integrated Videoconferencing Bridge (VCB5/VCB 2500) - optional.
T Integration with Emblaze VCON secure conferencing solutions (Frontier,
ALG Proxy)
®
®
(MXM). The MXM centralizes the management of Video
Emblaze-VCON MXM Administrator’s Guide 1
1 Welcome to Media Xchange Manager®
1.2 About the MXM Administrator
The Administrator application provides an interface for performing the
management and monitoring of the MXM network. It may be installed on the same
computer as the MXM Server as well as on additional computers, therefore
providing remote management capability.
The Administrator application enables:
T Remote configuration and management of Emblaze-VCON HD, vPoint,
MeetingPoint, Falcon, and VCB nodes
T Registration, configuration and management of H.323 end points, such as
Emblaze-VCON’s and other vendors’ H.323 videoconferencing systems
T Registration, configuration and management of SIP User Agents, such as SIP
phones and Windows XP Messenger applications.
T Registration, configuration and management of Gateways, MCUs and their
respective services
T Configuration of videoconferencing policies between the local MXM and zones
of nodes managed by other MXMs and gatekeepers
T Monitoring of connection states, login status, and events logging
T Creation of hunting groups (groups of end points that may be called through
one common number)
T Creation of administrative groups that reflect the organization’s corporate
structure and enables efficient configuration of these groups’ stations
T Setting limits on the permitted bandwidth usage
T Initiation and hangup of point-to-po int calls between two end points
T Utility for upgrading the videoconferencing software of registered end points
T Testing for Least Cost Routing of gateway calls.
2 Emblaze-VCON MXM Administrator’s Guide
1 Welcome to Media Xchange Manager®
1.3 Glossary of MXM Terms
This section lists special MXM terms that are commonly used in this guide.
Ad-hoc
conference
Administrator
Bandwidth
Group
End point
Firewall
Gatekeeper
Gateway
Hunting group
LDAP
Login
MCU
MXM Node
NAT
A videoconference that expands from a point-to-point
session to a multipoint session while it remains open.
Additional end points are "invited" by one of the parties.
User whose responsibilities may include monitoring and
managing the MXM network. Three levels of
Administrator provide vario us rights for managing,
controlling, monitoring, and viewing information.
A group of nodes who belong within a specified IP
address range, or who have been added manually, who
have the same administrator-defined bandwidth usage
policies.
An H.323 terminal, Gateway, or MCU. An end point can
call and be called. It generates and/or terminates
information streams.
A means of providing a network security from intruders.
Firewall s may emp lo y a si ngl e ro ute r or a c omb inat ion of
routers and servers that perform firewall processing of
incoming and outgoing traffic.
Application that controls registration (login) into a
computer or network, translates addresses, and manages
bandwidth within a network.
A network device that enables communication between
two different types of networks, such as IP and ISDN
telephony.
A group of users within an organization that may be
reached through one common number.
Lightweight Directory Access Protocol - used to access
online directory servers, for registering and searching for
other online users.
The process of gaining entry, or registering, into a
computer or a network.
Multipoint Control Unit - a device used to connect three
or more end points in a single video meeting.
A node that is registered in the local MXM.
Network Address Translation - An IETF standard that
allows an organization to present itself to the Internet
with one address.
Emblaze-VCON MXM Administrator’s Guide 3
1 Welcome to Media Xchange Manager®
Neighbor Node
Neighboring
Zone
Node
Service
Temp lat e
Zone
A node that is registered in a neighboring zone.
A zone that is known and listed in the local MXM.
A device on a LAN. For example, end points, gateways
and MCUs are nodes.
A configuration for the allocatio n of avail able bandw idth
during videoconferences through gateways or MCUs.
A complete set of default properties for new nodes.
A collection of nodes that MXMs and gatekeepers
register and manage.
4 Emblaze-VCON MXM Administrator’s Guide
2GETTING STARTED
2.1 Minimum System Requirements
The components of the MXM may be installed and operated on any computer that
meets the following minimum requirements:
MXM Server
For optimum performance, install the MXM Server on a workstation or server that
contains only the Windows 2003 or Windows 2000 operating system with Service
Pack 4 or higher. We recommend that no other applications except MXM
Administrator, Emblaze-VCON VCB, Conference Moderator or IP-Nexus be
installed on it at any time. The presence of other applications (even if they are not
open) may cause unpredictable operating results.
1 No other application may use the computer’s default H.323 TCP/IP
ports.
2 MXM installation program installs MDAC 2.8, which upgrades the
ODBC driver, and MSDE 2000 with Service Pack 3a.
Basic Version
Operating System Microsoft Windows 2003 or 2000 Server with
Minimum CPU Speed 1 GHz
Recommended Memory at least 512 MB
Minimum Free Disk Space 200 MB
Service Pack 4 or higher
With 2 VCB Session Support
Operating System Microsoft Windows 2003 or 2000 Server with
Minimum CPU Speed 2.4 GHz
Recommended Memory at least 512 MB
Minimum Free Disk Space 300 MB
Emblaze-VCON MXM Administrator’s Guide 5
Service Pack 4 or higher
2 Getting Started
MXM Administrator Application
The MXM Administrator application may be installed on any workstation(s) on the
network that meet the following specifications:
Operating System Microsoft Windows 2003/98/XP/2000/NT4.0
Minimum CPU Speed 166 MHz
Minimum Memory 64 MB
Minimum Free Disk Space 10 MB
with Service Pack 5 or higher.
Conference Moderator
The Conference Moderator must be installed on the same computer as the MXM
Server.
Operating System Microsoft Windows 2003 or 2000 Server with
Service Pack 4 or higher.
Minimum CPU Speed 2.4 GHz
Minimum Memory 512 MB
Minimum Free Disk Space 300 MB
Already installed on same
computer
MXM 4.2 or higher.
Microsoft IIS 5.0 or higher.
Internet Explorer 6.0 or higher.
6 Emblaze-VCON MXM Administrator’s Guide
2 Getting Started
2.2 Installing the MXM Server
The MXM server must be installed on a Windows 2003 or 2000 Server dedicated to
the management of your organization’s videoconferencing network.
³ To install the MXM Server
1 Insert the MXM Setup CD-ROM in your computer’s CD-ROM drive.
2 If Autorun is enabled, the Installation program appears automatically.
Otherwise, click Start in the Windows taskbar and then click Run. Browse
to the CD-ROM drive and double-click the Setup.exe file. The Installation
program appears.
3 Select MXM Server.
4 Follow the instructions in the Setup Wizard, clicking Next to continue. The
installation program installs the Server components.
If upgrading from a previous MXM version, the Installation program detects
it. Click OK to continue. The Installation program saves the previous
version’s database settings, except for Call Details Records (CDRs) and the
Event Log.
5 The Wizard asks where to install and use Microsoft SQL database. To
install it on the same computer as the MXM (default setting), click Next.
To install it on a different computer, click Choose Location and then
enter the appropriate computer name or IP address.
The installation program builds a system database, which requires a few
minutes.
6 At another stage, the Enter Serial Number dialog box appears. Type the
serial number that’s on the supplied key code agreement and click OK.
If you received a version for evaluation, click Cancel. To continue
installing the evaluation version (limited no. of users for a short period),
click Yes to confirm.
Whether this is a first-time installation or an upgrade, your initial key code is
valid for 30 days. For instructions on making it permanent or increasing the
permitted number of registered end points, see “Replacing the MXM License
Key” on page 11.
7 When the Wizard informs that the installation is complete, click Finish.
8 To install the MX M Ad m inistrator application on the same computer, keep
the Installation program open (see the next section).
To exit the Installation program, click Exit.
Emblaze-VCON MXM Administrator’s Guide 7
2 Getting Started
2.3 Installing the MXM Administrator
The Administrator application may be installed on the same computer as the MXM
Server and/or other workstations from which you may perform remote
administration.
The new version of the MXM Administrator may be installed over a previous
version of the application. You do not need to uninstall the previous version.
³ To install the MXM Administrator
1 Insert the MXM Setup CD-ROM in your computer’s CD-ROM drive.
2 If Autorun is enabled, the Setup wizard will appear automatically.
Otherwise, click Start in the Windows taskbar an d then click Run. Browse
to the CD-ROM drive and double-click the Setup.exe file. The Setup wizard
appears.
3 Select MXM Administrator.
4 Follow the instructions in the wizard, clicking Next to continue.
5 The wizard provides a checkbox for installing the HD Upgrade Utility,
which provides you with the ability to upgrade the software version of
Emblaze-VCON HD3000/2000/1000/600 connected to your
organization’s network. If your organization has any of the above systems,
we recommend that you install this application.
Click Next to continue.
6 If you selected to install the HD Upgrade Utility, the wizard proceeds to its
installation process. Follow the instructions in the wizard, clicking Next to
continue to the next page.
7 When the Wizard informs that the installation is complete, click Finish.
8 To exit the Installation program, click Exit.
8 Emblaze-VCON MXM Administrator’s Guide
2 Getting Started
2.4 Installing Conference Moderator
The following procedure applies to Conference Moderator installations on
computers that do not have a VCB5 set up on them (VCB5 includes a
Conference Moderator application).
®
Microsoft
use the Web Sharing, the IIS must include its FTP Server.
Setup Parameters
Before installing Conference Moderator, set up the following (if not applicable to
your organization, skip these instructions):
T If Microsoft Outlook
Custom Installation of Outlook and include the following elements:
— Collaboration Data Objects
— Electronic Forms Designer Runtime
T If the server’s operating system is Windows Server 2003, start ASP.NET
manually.
1 Right-click My Computer and choose Manage. Browse to Services and
Applications\Internet Information Services (IIS) Manager\Web Service
Extensions.
2 In the right pane, select ASP.NET [version number] and choose Allow
from the popup menu.
IIS 5.0 or higher must be already installed on the Server. To
®
is your organization’s e-mail application, install a
Running the Conference Moderator Installation Program
Conference Moderator must be installed on the same computer as the MXM Server.
³ To install the Conference Moderator
1 Insert the MXM Setup CD-ROM in your computer’s CD-ROM drive.
2 Click Start in the Windows taskbar and then click Run. Browse to the
[CD-ROM drive]>Moderator>Setup.exe file. The Setup wizard appears.
3 Follow the instructions in the wizard, clicking Next to continue.
4 The Wizard asks for the location of the MXM SQL database. You may use a
database installed on the same computer or click Choose Location and
enter a different computer name or IP address. Click Next to continue.
5 When the Wizard informs that the installation is complete, click Finish.
Emblaze-VCON MXM Administrator’s Guide 9
2 Getting Started
Additional Configuration Issues
T In all Conference Moderator clients, enable the use of Active X controls and
plug-ins. In Internet Explorer, enter the Security tab of the Internet
Options, click Custom Level, and set all Active X settings to Enable.
T If Emblaze-VCON’s Reporting Option is already installed, run its Restore
program to restore its default configuration (the installation of Conference
Moderator causes complications to the Reporting Option). The Restore
program is located at
Program Files\VCON\Moderator\Setup\RestoreCtrlClient.exe.
T To work with WebEx Data Sharing, enter the Conference Moderator’s
System>Data Sharing page and enter the following login details:
— URL of your organization’s WebEx account
—User name
—Password
10 Emblaze-VCON MXM Administrator’s Guide
2 Getting Started
2.5 Replacing the MXM License Key
The following circumstances require replacement of your MXM license key:
T Replacing a temporary demo version with a permanent, purchased version.
Your initial key code is valid for 30 days.
T Changing the number of permitted registered end points.
T Adding optional features to your MXM.
This process requires that an initial MXM is already set up. For instructions
on setting up an MXM, see Chapters 4 and 5.
³ To replace your MXM’s license key
1 In the Administrator window, click the MXM entry or any of its managed
objects.
2 In the MXM menu, choose Show License Page.
3 In the Properties dialog box’s License tab, click Export Key to create a
license file for the MXM on the host computer.
MXM System License Properties
4 Send the license file to your local Emblaze-VCON distributor. You will then
receive a new key code from the distributor.
5 Save the new license code file to a location on your network.
Emblaze-VCON MXM Administrator’s Guide 11
2 Getting Started
6 After receiving a new license file from your Emblaze-VCON distributor, run
the MXM Administrator application. Enter the MXM Properties License
tab again.
7 Click New Key. The Open dialog box appears.
8 Browse to the location where you saved the license code file. Click Open.
9 When prompted to apply the license code, click OK.
10 To implement the license change and close the dialog box, click OK again.
2.6 Running the MXM
The MXM server opens automatically during the host computer’s startup, and runs
unseen as a service application.
³ To run the MXM Administrator
T In the Windows desktop, click Start, point to Programs and click MXM
Administrator.
Starting the MXM Administrator
When you open the MXM Administrator application fo r the first time, you must
open a new MXM object in the Main View.
12 Emblaze-VCON MXM Administrator’s Guide
2 Getting Started
³ To op e n a ne w M XM
1 In the MXM menu, click Log in to New MXM.
Opening a New MXM
2 Enter the IP network address of the computer that it’s installed on. Then,
enter the default User name and default password during the startup.
Afterwards, you may change these values to meet your own operating
needs (see “Adding an Administrator” on page 25).
Default user su
Default
password
3 Click Login. The new MXM is displayed in the Main View of the
Administrator application. You can expand the MXM to see an initial
system tree (see Chapter 3, “A Quick Tour of the MXM Administrator,” for
more details).
4 To save the administrator application configuration, open the File menu
and click Save As. Save the configuration as a .vca file.
1234
Emblaze-VCON MXM Administrator’s Guide 13
2 Getting Started
2.7 Basic MXM Operations
This section will list the various tasks required to set up the MXM for a typical video
network. At the end of each description, the location of detailed explanations are
provided.
1 Set up administrators.
Enter the administrators and their various privileges into the system. The
available privilege levels are Super User, Monitor System and View System
Properties. See “Setting Up Administrators” on page 25.
2 Set up the MXM’s configuration.
Define the various properties of the system’s configuration, such as
connection details, open or closed mode for registering end points, and so
on. See Chapter 5, “Setting MXM System Properties.”
3 Define default settings for end points and other nodes in templates.
A template includes the characteristic properties for a type of node or
service. Any new created item in the system will initially have the default
properties defined in the template. See “Setting Up Templates” on page 47.
4 Set up end point configurations.
End points may be registered with the default properies defined in a
template or be set following their login requests. See Chapter 6, “Defining
End Point Nodes.”
5 Create and set up bandwidth groups.
Bandwidth groups enable administrators to control usage of bandwidth
among a select group of nodes who belong within a specified IP address
range. This feature makes it easier for administrators to organize the
allocation of bandwidth limits throughout a whole organization. See
“Bandwidth Groups” on page 49.
6 Create and set up hunting groups.
A hunting group includes a series of nodes that may be grouped together
within an organization f or a var iety of reasons , but may be r eached thro ugh
one common address. See “Adding Hunting Groups” on page 53.
7 Create and set up administrative groups.
Administrative Groups of nodes in the Main View can help maintain a
visual structure for nodes and the teams and departments to which they
belong. This also makes it easier to control end point properties that need
to be common within a team or department, such as limiting the available
bandwidth for the group. See “Adding an Administrative Group” on page
59.
14 Emblaze-VCON MXM Administrator’s Guide
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