This vacuum cleaner is intended for household use
only and NOT for commercial or industrial use.
• Only use the vacuum cleaner indoors on dry surfaces
and keep the area you’re cleaning well lit.
• Keep ngers, hair and loose clothing away from moving
parts and openings whilst using the vacuum cleaner.
• This vacuum cleaner can be used by children aged
from 8 years and above and persons with reduced
physical, sensory or mental capabilities or lack of
Don’ts
8Don’t use this vacuum cleaner if it has been dropped,
damaged or left outdoors or the lters not in their
original place.
8Don’t run over the power cord or use vacuum cleaner
if the power cord or plug is damaged. Please contact
our Customer Care Line on: 0844 4128 455 (Mon-Fri
8.30am-6-30pm Sat 9.00am-5.00pm).
8Don’t handle the plug or use the vacuum cleaner with
wet hands.
8Don’t pull or carry this vacuum cleaner by the power
cord. Don’t use the power cord as a handle, pull the
power cord around corners, sharp edges or close
a door over the power cord. Don’t unplug vacuum
cleaner by pulling on the power cord.
8Don’t lift or carry the vacuum cleaner by the dirt
container handle.
3 Turn o all controls on the vacuum cleaner before
disconnecting or connecting the power cord.
3 Always make sure both the pre-motor/post-motor
lters are in place before use.
3 Always switch o the vacuum cleaner before
disconnecting or connecting the hose and accessories.
3 Keep all openings clear and free from debris as this
may aect the airow/suction.
3 Always replace the fuse in the plug with a British
13amp fuse. Always protect the power cable from
heated surfaces and open ames.
experience and knowledge if they have been given
supervision or instruction concerning use of the
vacuum cleaner in a safe way and understand the
hazards involved. Children shall not play with the
vacuum cleaner. Cleaning and user maintenance shall
not be made by children without supervision.
• Only Vax recommend tools and accessories should
be used with this vacuum cleaner.
8Don’t vacuum up any ammable or combustible
materials (lighter uid, petrol, kerosene etc.) or use the
vacuum cleaner in an area with explosive vapours
or liquid.
8Don’t vacuum up hot coals, cigarette butts, matches
or smoking hot burning items or use in an area where
there may be harmful uids (chlorine, bleach, and
ammonia drain cleaner).
8Don’t attempt to remove blockages with sharp objects
as this may cause damage to your vacuum cleaner.
8Don’t vacuum up hard or sharp objects such as glass,
nails, screws or coins etc.
8Don’t use the vacuum cleaner with incorrect voltage
as this may result in damage or injury to the user.
The correct voltage is listed on the ratings label.
Do’s
3 Take extra care when positioning and using the vacuum
cleaner on the stairs.
3 Use only CE approved 13amp extension cords, non-
approved extension cords may overheat. Care should
be taken to arrange the extension cord as it can be a
trip hazard.
3 Store your vacuum cleaner in a cool, dry area. If lters
have been cleaned as per user guide instructions
ensure they are thoroughly dry before storing away.
Please keep instructions for further use.
Taking care of your carpets
The Impact 102 is designed to make vacuuming carpets and hard oors regularly, as eective and
ecient as possible and this user guide will help you get the most out of your machine.
Maintaining your carpets and hard oors will ensure they keep their appearance for longer.
You’ve chosen carpets and hard oors for your home for a reason and Vax will help you take
good care of them.
Taking care of your Impact 102
Also inside this guide are instructions on maintaining your new machine, so that it’s always ready
when you are to tackle your carpets and hard oors.
Taking care of you
We’re here if you need us. Instead of taking me back
to the shop, simply visit:
vax.co.uk/support or call:
(UK) 0844 412 8455(ROI) 1-800 928 308
Monday-Friday 8.30am to 6.30pm, Saturday 9.00am to 5.00pm
Calls are charged at the UK local rate. Please make a note of the serial number and model number
of the product before calling.
1. Use the base accessories.
a. Shortest hose
b. Extension tube set to shortest practicable length.
2. Clean lters installed.
3. Dust receptacle empty.
4. All Bleeds must be closed.
5. Floor heads/tools set to Carpet Mode for carpet cleaning.
6. Mechanical Agitation turned ON for carpet cleaning.
7. Floor heads/tools set to Hard Floor Mode for hard oor cleaning.
8. Mechanical Agitation turned OFF for hard oor cleaning.
Accessory hose and handle
2 pc extension tube
Combination oor head
Crevice tool
Upholstery tool
Post-motor lter
Pre-motor lter
FrameFoam
Impact 102 Pet
+
TurboTool
Tool connector
Dirt container
release button
Dirt container handle
Shroud
Hose entry point
Technical Specication
Name Impact 102
Voltage 220-240~50Hz
Wattage 700watts
Cord Length 5m
Weight 4.9kg
Floor head
parking slot
Carry handle
Post-motor lter
release button
Cord rewind
button
Post-motor
lter cover
On/o button
Accessories & Consumables
Filter Kit (Type 109)
1-1-134393-00
TurboTool (Type 6)
1-1-134419-00
Tool Connector (Type 1)
1-1-133838-00
Crevice Tool (Type 10)
1-9-128020-00
Combination Floor Tool (Type 6)
1-1-134330-00
Upholstery tool (Type 4)
1-9-128019-00
Subject to technical change without notice.
*To purchase consumables and accessories, please visit vax.co.uk
Getting startedUsing your machine
PLEASE READ ‘LET’S TALK SAFETY’ AT THE BEGINNING BEFORE USE
Before you begin cleaning
IMPORTANT: The vacuum cleaner is equipped with a thermal cut-out. If for any reason the vacuum cleaner does
overheat the thermostat will automatically turn the vacuum cleaner o. If this happens, switch the vacuum cleaner
o and unplug. Remove and empty the dirt container also check the vacuum cleaner for blockages. Allow the vacuum
cleaner to cool for approximately 1 hour (if you have cleaned the lters please wait 24 hours for the lters to fully dry
before putting back into the machine).
For best cleaning results clean the pre-motor lter every time the dirt container is emptied and replace
the post-motor lter every 12 months.
If the vacuum cleaner is blocked, switch o and unplug before removing the blockage.
Assembling your upright
Press both buttons at end
of hose and insert into
hose entry point.
Insert hose grip into
extension tube.
Important: The base of the vacuum cleaner should always be positioned at on the oor when starting and in use.
WARNING: When unwinding the power cord do not pull further than the yellow marker.
Unwind the power cord.
Do not pull further than the
yellow marker.
Plug into mains and push
the on/o button to turn
your machine on.
For use on carpets, click
rocker switch forward. For
use on hard oors click rocker
switch back.
Insert the other end of the
telescopic tube into the
oor head.
WARNING
Always switch o the vacuum
cleaner before connecting
or disconnecting the hose
/attachments, or removing and
emptying the dirt container.
Slide vent cover on hose grip open
to reduce suction if required.
Lower brushes for hard oors.Raise brushes for carpets.
TIP
Brushes on the oor head
should be visible when using
on hard oors.
Using your machine
Taking care of your machine
Carrying your machine
Using your tools
Choose an accessory and
push onto the telescopic
extension tube or hose.
Always use the carry handle to lift and
carry the machine. Do not use the dirt
container handle.
Attach accessory to hose end. If required use tool connector.
Cleaning the shroud
Rinse both dirt container and shroud under water
(Max 40°C). Leave to dry for 24 hours or until fully
dry before placing back in the machine.
IMPORTANT: The shroud cannot be removed from the dirt container.
Don’t over ll the dirt container
to avoid blocking the air ow
through the vacuum cleaner.
Cleaning the pre-motor lter
Warning: Do not wash the pre-motor lter in the washing machine or dishwasher.
For best cleaning results clean the pre-motor lter every time the dirt container is emptied.
WARNING
Taking care of your machine
IMPORTANT: Unplug and switch o vacuum cleaner before performing maintenance or troubleshooting checks.
Emptying and cleaning the dirt container
A
Press dirt container
release button and lift
to remove.
Press the button at the
top of the dirt container
to release lter.
Hold dirt container over
a bin allowing dirt/debris
to fall out.
Replace lid, making sure
central protruding (part A) is
over outer protruding piece
(part B) to complete the hinge.
Press dirt container release
button and lift to remove.
B
Leave to dry for 24
hours or until fully dry
before placing back in
the machine.
Remove the pre-motor
lter together with frame
and foam.
Tap the lter frame and
foam over a bin to remove
any dirt/debris.
Line up the pre-motor lter frame with dirt container,
push into place.
If the pre-motor lter is not correctly tted the premotor latch will prevent the dirt container from locking
into place.
Rinse both the frame
and foam under water
(Max 40°C).
Let’s talk technicalLet’s talk technical
Tabs
24
1
2
2
Cleaning the post-motor lter
Press button on postmotor lter cover pull
Pull tabs on post-motor
lter to remove.
to remove.
For best cleaning results, replace the post-motor lter every 12 months.
Tap the post-motor lter
over a bin to release dirt
/debris. Always replace
before using yourvacuum.
WARNING
Do not wash the post-motor lter.
IMPORTANT: Remove accessory from hose or telescopic extension tube before performing maintenance or trouble
shooting checks.
Removing blockages from the TurboTool*
1
Slide the locking ring
to remove.
2
Lift and separate
the housing.
3
Using a pair of scissors,
remove any threads
or hair caught around
the brushbar.
4
Line up the tabs on front of
housing and push together
to ret. Slide locking ring
into groove to secure.
Storing your vacuum cleaner
Press cord rewind button
to retract cord into
vacuum cleaner.
Place oor head into
parking slot located at rear
of vacuum cleaner
for storage and carrying.
Removing a blockage from the hose
Remove the hose from the vacuum
cleaner and telescopic extension tube.
Remove any blockage by inserting wire
coat hanger in to hose.
TIP
To test for a blockage in hose,
drop a small ball of paper into the
hose. The paper will drop through
if the hose is clear.
What to do if it goes wrongGetting in touch
Is there an accessory
missing?
Why won’t the vacuum
cleaner pick up?
SolutionProblem
• Check the ‘This pack contains’ panel on the box to make sure
the part is included with your vacuum cleaner.
• The dirt container may not be correctly tted, remove the dirt container
from the vacuum cleaner and check pre-motor lter and dirt container
are assembled correctly, ret ensuring it’s locked into place. Go to
‘Taking care of your machine’.
• The lter may be clogged, clean the lter. Go to ‘Taking care of your
machine’.
• The dirt container may be blocked, empty the dirt container. Go to
‘Taking care of your machine’.
• There may be a blockage in the hose/tube. Disconnect from the vacuum
cleaner and carefully remove any blockages. Go to ‘Let’s talk technical’.
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace with
Why does my vacuum
cleaner have no power?
a 13amp fuse.
• The motor thermostat may have tripped. If this has happened, unplug
the vacuum cleaner. Remove and empty the dirt container and check
the hose for blockages. Clean the lters and allow the vacuum cleaner
to cool for approximately 1 hour (if you have washed the lters you will
need to wait 24 hours for the lters to fully dry before putting them back
into the vacuum cleaner).
• The lters may be clogged, clean the lter.
Go to ‘Taking care of your machine’.
Why is dust escaping
from the vacuum?
Warning: To reduce the risk of personal injury, unplug the vacuum cleaner before performing maintenance
/troubleshooting checks.
* Calls are charged at the UK local rate. Please make a note of the serial number and model number of the vacuum cleaner
before calling.
Accessories
Don’t forget your accessories!
Order at:www.vax.co.uk/spares-and-solutions
Pro cleaning kit (Type 2)
1-1-133326-00
All our best tools all in one kit that makes cleaning
your home quicker, easier and with even better results.
We’ve taken care of cleaning all of the hard to reach
areas such as on top of cupboards and in between
blinds to the dust that collates behind and
within the radiator.
TurboTool (Type 6)
1-1-134419-00
Use the TurboTool for vacuuming your stairs, upholstery
and car interiors. It’s great for picking up stubborn pet hair.
Fur ‘n’ Flu Tool
1-1-131392-00
Specically designed to remove extra stubborn
pet hair from upholstery, furniture and carpets.
EEC Statement of Compliance: Manufacturer/EEC importer: Vax Limited, hereby on our own responsibility,
declare that the C86-TOe series is manufactured in compliance with the following Directives:
Safety: 2006/95/EC Low Voltage Directive. EMC: 2004/108/EC Electromagnetic Compatibility Directive.
Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist.
Check with your Local Authority or retailer for recycling advice.