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Van Raam BV
Aaltenseweg 56
7051 CM Varsseveld
The Netherlands
User manual
Tavara Balance
Versie 16.05
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User manual
Tavara Balance 16.05
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Table of contents
Contact details manufacturer ....................................................................................... 1
Conformity ................................................................................................................... 1
Introduction .................................................................................................................. 2
Delivery ....................................................................................................................... 2
Intended usage ............................................................................................................ 2
Safety measures ......................................................................................................... 3
Adjustment of the bicycle............................................................................................. 4
Before the first use ...................................................................................................... 6
Electro system Silent ................................................................................................. 10
Accessories ............................................................................................................... 17
Technical details ........................................................................................................ 19
Maintenance and adjustments to be done by owner ................................................. 19
Repairs and maintenance to be done by dealer ........................................................ 20
Adjustments to be done by dealer ............................................................................. 21
Disposal..................................................................................................................... 22
Handover/sale to a new owner .................................................................................. 22
Guarantee ................................................................................................................. 22
Frame number ........................................................................................................... 23
Form service, maintenance, modifications and warranty claims ................................ 24
Contact details manufacturer
Van Raam BV
Aaltenseweg 56
7051 CM Varsseveld
The Netherlands
Tel. : +31 (0)315 257370
E-mail : [email protected]
Internet : www.vanraam.com
Conformity
Van Raam declares as manufacturer that the Tavara Balance bicycle, as described in
this manual, has been produced in accordance with the 93/42/EEG guidelines, risk
category 1. All products have been produced in accordance with the 2006/42/EG
guidelines. The declaration of conformity can be found on the Van Raam website.
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Introduction
This user manual provides important and necessary
information about the use of your bicycle. We ask you to
read this manual thoroughly before using the bicycle.
Always follow all the instructions given in this manual.
Delivery
- Bicycle with packaging
- User manual(s)
- Possible chargers (depending on options)
- Spare key
Check the delivery immediately after receiving it. In case of damage or incomplete
delivery we ask you to contact your dealer immediately. Upon delivery you should fill
out the form “Form service, maintenance, modifications an warranty claims” in the
back of this manual.
Intended usage
The bicycle is designed for normal use on level and solid ground. The usual bicycle
caution should always be taken into consideration. At the same time all safety
instructions as described in this manual should be complied with explicitly. Also the
local traffic rules should always be complied with.
The bicycle is meant for one person. The driver should be independently mobile and
may not have any serious visual or other impairments, which could adversely affect
the controlling of the bicycle.
All other use, including damage or physical injuries due to this, are not the
manufacturer's responsibility.
READ
CAREFULLY!
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Safety measures
Ensure the bicycle is in good condition each time before using it. Check
before each ride that the brakes are in order. Check the lighting and make
sure there is enough tyre pressure.
Regularly check if the wheels, the handlebars and the saddle are properly
fixed and also whether all screw joints are tight.
Only use the bicycle on a solid and level surface.
Make sure that wide trousers or lose hanging clothing don’t get caught in the
chain, spokes or pedals.
Do not use a pressure washer or a steam cleaner for the cleaning of the
bicycle.
Always lock the bicycle when leaving it unattended.
Make sure that no dangerous speed develops when driving downhill and
entering tunnels. Brake on time and don’t ride faster than 30 kilometres per
hour.
In case of pregnancy, extra care is required owing to a higher risk of injury.
Do not put the bicycle in direct sunlight: the temperature of some parts could
reach above 41ºC resulting in possible hypersensitivity of the skin.
In case that the bicycle is equipped with the Silent electric motor system,
make sure that you get used to riding with electric support. Beware when
you turn on the system and make sure you don’t get startled by unexpected
behaviour because you turned on the electric support.
Load
The maximum load should not be exceeded. See information in the index of technical
details on page 19. By permitted load we mean the total load, including the load on
the luggage rack.
Make sure that the permitted load on the luggage rack is not exceeded.
(maximum 20 kg). People may not be transported on the luggage rack.
Damaged or worn out parts
The replacement and repair of parts (frame, forks, light, brakes, drive mechanism and
the handlebars) should always be performed by an authorised dealer. If not, the
guarantee ceases to be valid and you will be personally responsible in the event of
possible damage.
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MIN INSERT
Specific safety parts should always be replaced by new parts!
Adjustment of the bicycle
Before using the bicycle, adjust it to the measurements of the cyclist. This is of great
importance, especially the saddle and the handlebars.
If an optimal adjustment of the bicycle, as defined in the instructions, is not
possible, you can contact your dealer for a fitting solution.
The brakes are correctly adjusted and should only be adjusted by the dealer during
periodic maintenance.
Take care that fingers and limbs do not get trapped while adjusting the
bicycle.
Saddle height
When the cyclist is sitting on the bicycle and
can put a foot on the pedal in the lowest
position, the saddle height is correct. Adjust
the saddle height in such a way that the leg is
stretched but relaxed in that position.
To adjust the saddle:
1. Loosen the screw [A].
2. Slide the saddle to the correct height.
3. Tighten the screw.
Do not pull out the saddle pin further than the mark.
The tube will not go into the shank deep enough and
will risk breaking off, which can lead to serious
injuries.
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MIN INSERT
Handlebars height
The height of the handlebars affects the
comfort of the ride. It determines the pressure
on the hands and the position of the back.
Determine your own most comfortable height
by using the bike.
To adjust the handlebars:
1. Slightly loosen the screw by using an Allen
key.
2. Slide the handlebars to the correct height
and tighten the screw very firmly again.
Do not pull out the handlebars further than the
mark. Otherwise the tube will not be deep enough in
the shaft and will risk breaking off, which can lead to
serious injuries.
Position handlebars
You can tilt the handlebars. This influences
the distance from the handlebars to the upper
body. Determine your own most comfortable
position by using the bike.
To tilt the handlebars:
1. Slightly loosen the screws [A] and [B] with
an Allen key.
2. Put the handlebars in the desired position
and then tighten the screws considerably.
3. Slightly loosen screw [C] with an Allen key,
put the handlebars in the correct
(horizontal) position and then tighten the
screw again.
2.
3.
1.
[A]
[B]
[C]
1.
2.
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off
on
auto
off
on
auto
Before the first use
Lights
Headlight
The headlight has a switch (sliding switch)
with three positions: Off-Auto-On.
The headlight can be manually switched on or
off with the “On/Off” position.
In the “Auto” position, the headlight turns on or
off automatically with the help of light- and
movement sensors. When the bicycle stands
still for a while, the light will automatically turn
off.
Adjusting the headlight
Set the angle of the headlight such that
the centre of the light beam falls
approximately ten meters ahead of the bike.
Replacing batteries
The headlight works on batteries. When the
batteries are almost empty, a red LED light
flashes on the headlight. Follow the next steps
to replace the batteries.
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1. Remove the two screws at the back of the
front light.
In case you cannot easily reach the
screws, slightly loosen screw [A]
and tilt the light a quarter turn, so
the screws are better accessible.
2. Dismantle the rear cover by pressing with
the thumb and index finger at the cavity on
both sides of the front cover and pulling
the rear cover back.
3. Replace the alkaline batteries (1.5 V 1500 mA) and assemble the rear cover.
Only operate the lighting when stationary to avoid dangerous situations and
the risk of personal injury. Advice: use the lighting in automatic mode.
[A]
2.
+
-
-
+
+
-
3.
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1x = ON
2x = AUTO
3x = OFF
Rear light
The rear light has three options which you can
choose by pressing the button repeatedly: On-
Auto-Off.
The setting is as follows:
Press 1x: light is on
Press 2x: lighting is automatic
Press 3x: light is off
With the “On” or “Off“ mode, the rear light can
be manually switched on and off.
With the “Automatic” mode the rear light
automatically turns on and off with the help of
light and movement sensors. When the
bicycle stands still for a while, the light will
automatically turn off.
The rear light works on batteries. When the
batteries are almost empty, a red LED light
on the top starts flashing. To replace the
batteries, follow the next steps.
1. Dismantle the cover of the holder by
pressing in the lip at the bottom of the
light.
2. Replace the alkaline batteries
(1,5 V - 1500 mA) and assemble the
cover.
Batteries cause environmental pollution.
Follow the local regulations
during disposal.
2.
1.
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Gears
Standard the bicycle has eight gears. The
gear is operated by turning the grip.
Do not use the pedals when turning the grip.
Check before every ride:
The brakes
The tyre pressure
The lights
That all parts are fitted properly
That the battery is adequately charged (depends on options)
Contact your dealer and stop using your bicycle as soon as you observe irregularities
during the check!
As with all mechanical parts, the bicycle is subject to wear tear and high loading. If a
component fails, it can lead to very dangerous situations. This can lead to damage or
injuries to the user of the bicycle. Any form of cracks, scratching or change in colour
in heavily loaded parts or a component indicates that the component must be
replaced.
Important safety points for the cyclist
Be very careful during the first ride.
When riding the bicycle hold both hands firmly on the handlebars and feet on
the pedals.
Test the riding style of the bicycle on rough ground at moderate speed. This
way the cyclist learns how to react to unexpected movements of the bicycle
and the handlebars during use.
Small obstacles should be cycled over with appropriate speed.
Obstacles higher than five centimetre should be avoided.
Ensure that no dangerous speed develops while driving downhill and
entering tunnels. Brake on time.
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Electro system Silent
The Silent Electric motor system is a special developed support system by Van
Raam for the rehabilitation market. The system is characterized by:
1. A simplicity of operation
2. The powerful electric motors
3. Modern and efficient electronics
4. Extremely high quality and safe batteries
5. Individually adjustable support for cycling
The Silent system comes standard with a basic support mode individually
programmed for your bike. In most cases, it gives precise and smooth cycling
characteristics with a good compromise between support and radius of action.
In special cases, an individually tailor-made cycling program is necessary. You can
obtain information from the dealer about the possibilities of a customised cycling
program.
Functions:
The electric system has the following functions:
- Pedal support while cycling
- Start support
1. On/off button
Using the on/off button, the electrical system
can be switched on or off.
Switching on: Push the button briefly.
Switching off: Push the button for
two seconds.
After the system is turned on, the electric motor is active in level 1.
When the system is not used, it will automatically turn off after a certain time.
With the option “integrated lighting”, the lights will automatically switch on when you
turn on the electric motor system. You can switch the lights on and off by briefly
pressing the on/off button in this mode.
Always turn off the electrical system when you are getting off the bicycle.
Turn the electrical system on after you have taken up your riding position.
1. On/off button
3. Start assist
2. Degree of support
(1,2,3)
4. Battery indication lights
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2. Degree of support 1, 2 and 3
The desired support can be set by using one of the support levels 1, 2 or 3.
1. Light support, maximum range.
2. Average support, average range.
3. Maximum support, low range.
You can change the level while cycling.
3. Start assist
The Silent electric motor has a start support. This allows the driver to pull-away
without pedalling up to a speed of 6 km/h over five seconds. To accelerate, press the
start assist button and keep it pressed down. The function will only activate again,
when the support button has been pressed down again.
If you peddle normally, the function works for up to five seconds, each time the button
is pressed, up to maximum speed of the bicycle (20-25 km/h).
The start assist is used for:
Extra support when starting.
Extra support for cycling uphill.
Tip: when cycling a steep climb, you can use support in level 3 and push the
start assist repeatedly for five seconds to achieve maximum support.
4. Battery indication lights
The level of charge in the battery is given by five LED lights: four of these are green,
the one on the left can show either green or red, if charge is low.
The battery is almost empty if only the last red LED light is on. The battery needs to
be recharged or replaced by a (new) fully charged battery.
When the last red LED light flashes, the battery is empty and the motor will no longer
support while cycling. The integrated lighting continues to work.
Never leave the bicycle with an empty battery!
Note: charge the battery within one day.
When the motor is not used for several days, the battery switches into the
sleeping mode. This is to protect the batteries. To activate it, you must
connect the battery to the charger for a few seconds or cycle the bike
forwards (around 10 km/h) and push the on/off button to activate the system.
If you push the bicycle, turn off the motor.
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Bike application
The smart display is equipped with a Bluetooth connection. The Van Raam
application can connect with the bike and track your bike data. In addition, settings
can be changed while cycling. Once the smart display is ready to connect to the
smartphone, the on/off button briefly turns blue. More information about the Van
Raam application can be found on the Van Raam website.
Other functions
The smart display has an automatic dimming function. With an inbuilt light sensor the
lights of the display will automatically creating less distraction for the cyclist in darker
or more shadowy conditions.
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Charging the Battery
For the best performance and to prolong the
life of the battery, we recommend that you
charge the battery at home at room
temperature.
To charge the battery:
1. Unlock the battery by turning the key a
quarter.
2. Pull the handle forward.
3. Take the battery pack from the holder.
4. Take the battery pack inside. First
connected the charger into the plug
contact of the battery.
5. Then connect the charger plug into the
mains socket. Turn the switch [A] on. A
green LED light on the charger will start
to blink fast. Now the battery will
recharge.
Beware! If the battery is not
connected properly, the green LED
light blinks slowly. In case of a poor
contact, the connector of the
charger needs to be cleaned.
6. Depending on the battery level, the
charging time is about 2,5 hour.
7. Once the battery is fully charged, the
green LED light stays on. Pull the plug
from the mains socket first or turn the
switch [A] off.
8. Then pull the connector from the battery.
3.
1.
2.
4.
5.
[A]
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9. Put the battery back in the holder of the
cycle. Slide it behind bar [A] and press it
firmly on strip [B].
10. Pull the handle backwards and push the
top of the battery to connect as shown in
the drawing and close the lock.
11. Push the handle forward and close the
lock.
It is also possible to charge the battery
while it is still in the holder.
Do not wait until the battery is
completely empty. It is better to
recharge the battery interim.
9.
[A]
[B]
11.
10.
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Make sure that the switch is set to the side the battery is placed.
Backup battery (optional)
The bike can be supplied with a second
battery.
To activate the second battery (when the first
battery is empty) turn the switch under the
luggage carrier to the right sight.
Keep in mind that your bike provides less support when it’s cold (0ºC and
less) and the battery will discharge faster. Charging also takes more time at
lower temperatures.
The action radius depends on a lot of different factors and is strongly
influenced by: capacity and voltage of the battery, degree of support that is
used, temperature, wind speed, tyre pressure, cycling speed, weight of the
user and the luggage, use of gearing etcetera.
Charging and maintenance tips for the battery
Every battery discharges automatically over time. This process is called selfdischarge. A battery that is empty and not charged, will self-discharge and
will be deep discharged. The battery can be permanently damaged during
this process. In case of deep discharge, the warranty will be void.
Beware:
Never leave the bike with an empty battery! We advise you charge the battery as
soon as possible before it’s totally empty.
The best storage-charge of the battery is when three to five LED lights burn.
Check the battery every month in the winter. If fewer than three LED lights burn,
recharge the battery.
Make sure that the battery is not charged at a temperature lower than -5ºC. We
advise you charge the battery at room temperature.
Only use the charger indoors and in non-humid environments, the charger may
not get wet.
Only use the Van Raam supplied battery.
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Only charge the battery with the supplied charger!
The battery housing ánd charger housing may never be opened! When there is a
problem, contact your dealer.
Don’t charge the battery in full sunshine.
Don’t drop the battery, this can cause external and internal damage.
If your bicycle has a fault, the battery should be disconnected for the bicycle.
Problem solving
The system does not turn on:
1. Make sure that the battery is properly attached.
2. Check the status of the battery. If it is empty, recharge the battery.
3. Make sure the battery is active. If the battery is not used for several days it
will shut itself down. The battery can be reactivated by recharging it briefly,
pushing and holding down the on/off button while cycling (less than 10km/h),
or on certain batteries by pushing the indicator button on the battery until the
indicator appears.
4. If the above action does not help, contact your dealer.
If the battery indicator LED lights on the display are flashing:
The motor may be overheated by continuous high load. For protection, the system
will reduce the support.
1. The system is in temperature-protection. You can continue cycling with
reduced support.
2. After cooling down, the normal support and indication will restore
automatically.
If the support LED lights on the display are flashing:
This indicates motor failure. You will need to contact your dealer.
If a red LED light on the charger starts flashing, remove the plug form the mains outlet
and do not longer use the charger. In this case, contact your dealer.
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Accessories
Depending on your order, you can use the accessories as described below.
Crank shortener
The crank shortener is fitted to the
crank, as illustrated. The pedal can
then be fitted into the crank shortener
at two positions.
With the Allen screw [A] the crank shortener
should be aligned with the crank.
Eccentric crank
The bicycle can be fitted with an eccentric
crank on the left and/or right side. The
illustration may differ from your crank,
because it is custom made.
Walking-stick holder
You can take two walking-sticks with you in
the stick holder. Place the walking-stick in the
holder at the bottom side [A] and then secure
the stick in the fastening device [B] at the top
side.
Always fasten the walking-stick(s) with the
Velcro band.
[A]
Two assembly points pedal
[A]
[B]
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Intergrated lighting contol
The bicycle can be fitted with a different
headlight. This lighting is connected to the
electrical system.
Adjust the angle of the headlamp. Make sure
that the centre of the beam is approximately
ten meters in front of the bike.
The headlight switches automatically on when
the electrical system is activated. You can
manually activate and deactivate the lights
with a short press of the on/off button on the
display. If the electrical system is switched off,
the lighting turns off automatically.
Once the battery is low, the motor will no longer provide support for cycling. The
integrated lighting continues to work. However on the remaining charge.
The USB port, which is located on the headlight, has no function.
Flashing light system
To use the flashing lights press the switch [A]
to the left or right.
To turn off the indicators, move the switch to
the centre position.
The lights work on a battery.
To replace the batteries, turn the screw on the
cap and take the orange cap [B] away. Then
remove the PCB [C] from the holder. You can
now replace the battery [D] .
This is a 3-volt lithium battery, CR123A.
Batteries cause environmental
pollution. Follow the local regulations
during disposal.
Extra accessories are available at your dealer.
[C]
[B]
[D]
[A]
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Technical details
Length (cm)
185
Width (cm)
66
Height (cm)
117
Inseam (cm)
67-82, 76-91*, 85-100
Frame height (cm)
42, 52*, 61
Entry height (cm)
23
Front wheel
24“
Back wheel
24“
Weight (kg)
about 22
Max. load luggage rack (kg)
20
Max. user weight (kg)
120
Brakes, front
Cantilever brakes
Brakes, back
Cantilever brakes
* standard
Maintenance and adjustments to be done by owner
Below you can find the instructions for maintenance and adjustments that you can do
yourself on a regular basis, which will keep your bicycle in top condition.
Cleaning
The frame of the bicycle can be cleaned with a damp cloth. For areas that are dirtier
you can use a mild detergent.
The wheels can be cleaned with a moist brush with plastic hairs (not a wire brush!).
The saddle and the grips can be cleaned with mild soap and water.
Do not use a pressure washer or a steam cleaner!
The right lubricant
The chain should be cleaned and maintained at regular intervals (every three months
approximately). Only use special chain grease or Tevlon spray. This is the only way
to make sure that the chain will run smoothly, will stay water resistant and will not
rust.
1. Wipe the chain with a cloth.
2. Treat it with grease or spray.
3. Remove any excess lubricant with a rag.
Other parts should not be treated with a lubricant.
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Inspection of the bicycle
It is recommended that the bicycle has a yearly inspection carried out by the dealer to
claim warranty. Please use the form “Form service, maintenance, modifications an
warranty claims” in the back of this manual. After 200 kilometres or after a period of
two months the bicycle should be inspected.
In the event of technical trouble or faults, the bicycle should be taken to the dealer for
repairs immediately.
The replacing of safety-related components (especially frame, brakes, lighting,
handlebars, front fork and actuation) should be performed by the dealer.
If you still decide you want to replace components yourself, you are responsible for
damage or harm due to incorrectly fitted components.
Only use original Van Raam spare parts, which you can buy at you dealer. If
requested the dealer will make the necessary information on repair and maintenance
available.
Repairs and maintenance to be done by dealer
Check the brakes, the rims, lighting, the chain tension and the spokes. Also check the
tyre tread depth. This should be at least one millimetre. Worn out tyres or possible
faulty parts should be replaced.
Checking the rim
Due to the combined action of the brake and the rims, not only the brake lining but
also the condition of the rim is important. For this reason the rim should be checked at
regular intervals, for example when you inflate the tyres. The presence of fine cracks
in the spoke punches or deformation of the rim when there is higher air pressure,
indicate more serious wear and tear. In that case the rim should be replaced,
because it can lead to loss of brake function or even a crack in the rim, which can
lead to all kinds of dangerous consequences.
Repairs, maintenance and modifications should only be performed with original Van
Raam parts.
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Adjustments to be done by dealer
The correct tension of the chain
The chain should not be too tight. It should hang loose. Without effort you should be
able to move the chain up and down, half a centimetre approximately.
To keep the tension of the chain correct, a
special tensioning wheel is fitted by the pedal
axis.
To adjust the tensioning wheel:
1. Slightly loosen the screw. Hold the nut on
the backside with a wrench, otherwise
the screw can’t be loosened.
2. Move the tensioning wheel such that the
chain hangs loose as described above.
3. Tighten the screw firmly.
1.
2.
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Disposal
If you want to dispose your bicycle, contact your dealer. You can also contact the
local waste disposal company. They will dispose the bicycle according to the
regulations of your town.
Handover/sale to a new owner
When you hand over your bicycle to a new owner it is important that you also hand
over all necessary technical documentation and spare keys, so that the new owner
can use the bicycle safely.
Guarantee
The guarantee is valid for all faults in the product, which are proven to be caused by
material or manufacturing error.
We give a guarantee of five years on the frame and the front fork. For all accessories
and other parts (except wear parts) we provide a two year guarantee, as legally
regulated. The guarantee only applies by normal use and maintenance of the bicycle,
as described in this manual.
Beware!
The guarantee as well as the product liability in general expires if the instructions
stated in this manual are not followed. This is also the case if unauthorized
maintenance is carried out or if technical changes or additions are made with nonoriginal Van Raam parts without permission of Van Raam. The original CE
certification will become nul-and-void if modifications are done by third parties. The
absence of the certification can lead to problems in insuring your bike, and for any
loss or incurred.
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Frame number
The frame number is printed on the sticker. This sticker is located on the frame, see
the image below.
Example sticker:
Position of sticker:
on backside of the saddle tube
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Form service, maintenance, modifications and warranty claims
To maintain warranty on the Van Raam bicycle, follow this service schedule.
Service:
Carried out (date):
Signature dealer:
Service after the first 200 KM or
two months.
Service 1 year after delivery.
Service 2 year after delivery.
Service 3 year after delivery.
Service 4 year after delivery.
Service 5 year after delivery.
Even after five years, we advise you to give your bike annual service. Passing by the
service after five years will have no further effect on warranty claim because it expires
for certain parts after five years.
Modifications to the bike
The following items are changed to the bike:
Changed: Date: Carried out:
Beware! Please note that if changes are made by a non-authorized Van Raam dealer
or no original Van Raam parts or options are used, warranty may void.
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Here you have space to take notes or write down the maintenance on your bike:
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Here you have space to take notes or write down the maintenance on your bike:
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Delivery and service form
Congratulations on your purchase of your Van Raam bicycle. This bike is produced
with utmost care. To guarantee the quality as much as possible Van Raam produces
the cycles according to the ISO 9001: 2008 quality standards. Van Raam has been
certified by TÜV Rheinland Netherlands BV.
You will especially enjoy your Van Raam bike when the bike is adjusted to your
specifications and when the instructions in the user manual are followed. Pay special
attention on the service intervals who specified in the manual of the bike.
To claim warranty and service you should always fill out this form, at least at delivery
and service. This signed form declares that the end user had an instruction on the
operation of the bicycle, that the bicycle is adjusted to the specifications of the end
user and that the user manual is received.
Fill out when the bicycle is delivered
Type Van Raam bicycle:
Frame number:
Key number:
Delivered to:
By dealer:
Place:
Date:
Signature user bike:
Signature dealer:
When available, stamp dealer:
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