Van Raam Twinny, Kivo, Kivo Plus, Twinny Plus User Manual
User manual
Tandem
Version 20.01
Van Raam | Guldenweg 23 | 7051 HT Varsseveld | The Netherlands
Twinny
Twinny Plus
Kivo
Kivo Plus
1
Table of contents
Manufacturer contact details .................................................................................................... 1
Conformity .................................................................................................................................. 2
Introduction ................................................................................................................................ 2
Delivery ....................................................................................................................................... 2
Indication .................................................................................................................................... 3
Intended usage........................................................................................................................... 3
Safety measures ........................................................................................................................ 3
Adjustment of the bicycle .......................................................................................................... 6
Before first use........................................................................................................................... 8
Electro system Silent ...............................................................................................................15
Van Raam E-Bike App ..............................................................................................................26
Accessories...............................................................................................................................27
Technical specifications ...........................................................................................................35
Maintenance and adjustments to be done by owner ............................................................35
Repairs and maintena nce to be done by dealer .....................................................................37
Adjustments to be done by dealer ..........................................................................................38
Disposal ....................................................................................................................................40
Handover/sale to a new owner...............................................................................................40
Guarantee .................................................................................................................................41
Frame number..........................................................................................................................42
Service record, maintenance, modifications and warranty claims........................................43
Manufacturer contact details
Van Raam
Guldenweg 23
7051 HT Varsseveld
The Netherlands
Tel. : +31 (0)315 257370
E-mail : info@vanraam.com
Internet : www.vanraam.com
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Conformity
READ CAREFULLY
Van Raam declares as manufacturer that the Tandem bicycles, as described in this manual,
are produced in accordance with the 93/42/EEG guidelines, risk category 1. All products
have been produced in accordance with the 2006/42/EG guidelines. The declaration of
conformity can be found on the Van Raam website.
Introduction
This user manual provides important and necessary
information about the use of your bicycle. We ask you to read
this manual thoroughly before using the bicycle. Always follow
all the instructions given in this manual.
Delivery
Your delivery should include the following:
- Bicycle with packaging
- User manual(s)
- Possible chargers (depending on options)
- Spare key
Check the delivery immediately after receiving it. In case of damage or incomplete delivery
we ask you to contact your dealer immediately. Upon delivery you should fill out the form
“Form service, maintenance, modifications an warranty claims” in the back of this manual.
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Indication
The Twinny is intended for two adults where one person has difficulties participating
independently in traffic, both have no problems with balance and movement and who
think that social contact is important.
The Twinny Plus is intended for people who have difficulties participating independently in
traffic, with one person or two persons have trouble with the balance and movement and
think that social contact is important.
The Kivo and Kivo Plus are intended for two people, one adult and one child, where the
child has difficulties participating independently in traffic, and want to participate under
supervision in traffic.
Intended usage
The tandem bicycle is designed for normal use on a flat, solid surface (do not use the bike
off-road). In general, tandem bicycle caution should always be observed when using the
tandem bicycle. Moreover, the safety instructions as described in this manual should be
explicitly followed. Local traffic laws and regulations should also be observed.
The tandem is meant for two persons. The main driver should be independently mobile
and may not have any serious visual or other impairments, which could adversely affect
the controlling of the bicycle.
The manufacturer is not responsible for any damage or injury caused as a result of or
during the course of any other type of use.
Safety measures
Ensure the bicycle is in good condition each time before using it. Check before
each ride that the brakes are in order. Check the lighting and make sure there is
enough tyre pressure.
Regularly check if the wheels, the handlebars and the saddle are properly fixed
and also whether all screw joints are tight.
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Only use the bicycle on a solid and level surface.
Make sure that wide trousers or lose hanging clothing don’t get caught in the
chain, spokes or pedals.
Do not use a pressure washer or a steam cleaner for the cleaning of the bicycle.
Block (Twinny Plus and Kivo Plus) the tricycle to stop it from moving when you
are getting on or off the tricycle. Do this by using the parking brake and holding
the tricycle.
Always lock the bicycle when leaving it unattended.
Make sure that you do not reach a dangerous speed when driving downhill and
entering tunnels. Brake in time and bike at a moderate speed.
In case of pregnancy, extra care is required owing to a higher risk of injury.
Do not leave the bicycle in direct sunlight: the temperature of some parts could
exceed 41ºC resulting in possible burns to the skin.
If your bicycle is equipped with the Silent electric motor system, make sure that
you get used to riding with the electric support engaged. Be careful when you
turn on the electric support system and make sure you don’t get startled by
unexpected behaviour because you turned on the electric support. There is a
reversing feature present on the Twinny Plus and Kivo Plus. Practice the reverse
function! Please be careful not to switch on the reverse function of the electric
motor inadvertently.
Extra attention is essential if a child is using the bicycle!
Never leave a child alone with the bicycle without supervision!
Always have the child wear a bicycle helmet! Make sure the helmet fits correctly!
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Load
The maximum load should not be exceeded. See information in the index of technical
details on page 35. By permitted load we mean the total load, including the load
on the luggage rack.
Make sure that the permitted load on the luggage rack is not exceeded. (maximum 20 kg).
People may not be transported on the luggage rack.
Damaged or worn out parts
The replacement and repair of parts (frame, forks, light, brakes, drive mechanism and the
handlebars) should always be performed by an authorised dealer. If not, the guarantee
ceases to be valid and you will be personally responsible in the event of possible damage.
Specific safety parts should always be replaced by new parts!
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Adjustment of the bicycle
[B]
[A]
Before using the bicycle, adjust it to the measurements of the two cyclists. This is of great
importance, especially the saddle and the handlebars.
If an optimal adjustment of the bicycle, as defined in the instructions, is not possible,
you can contact your dealer for a fitting solution.
The brakes are correctly adjusted and should only be adjusted by the dealer during periodic
maintenance.
Take care that fingers and limbs do not get trapped while adjusting the bicycle.
Saddle height
When the cyclist is sitting on the bicycle and can
put a foot on the pedal in the lowest position,
the saddle height is correct. Adjust the saddle
height in such a way that the leg is stretched but
relaxed in that position.
To adjust the saddle:
1. Open the quick-clamp [A].
2. Slide the saddle to the correct height.
3. Close the quick-clamp.
Make sure clothing cannot get caught in the
clamp!
If the clamp closes too easily, the clamping
force is too low. In this case, open the clamp
and tighten the nut [B] a bit more. If a lot of
force is necessary to close the clamp, the
nut should be loosened slightly.
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MIN INSERT
MIN INSERT
2.
2.
3.
[A]
[B]
[C]
Do not pull out the saddle pin further than the marking.
The tube will not go into the shank deep enough and will
risk coming off. This can lead to serious injuries.
Handlebars height
The height of the handle bars affects the
comfort of the ride. It determines the pressure
on the hands and the position of the back. You
decide the most comfortable position yourself
with some practice.
To adjust the handlebars:
1. Slightly loosen the screw by using an Allen
key.
2. Slide the handlebars to the correct height
and tighten the screw very firmly again.
Do not pull out the handle bars further than the mark.
Otherwise the tube will not be deep enough in the shaft
and will risk coming off, which can lead to serious injuries.
Position handle bars
You can tilt the handlebars. This influences the
distance from the handlebar to the upper body.
Determine your own most comfortable position
by using the bike.
To tilt the handlebar:
1. Slightly loosen the screws [A] and [B] with
an Allen key.
2. Put the handlebar in the desired position and
then tighten the screws considerably.
3. Slightly loosen screw [C] with an Allen key,
put the handlebar in the correct (horizontal)
position and then tighten the screw again.
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Before first use
[B]
[A]
Parking brake (Twinny Plus, Kivo Plus)
Always use the parking brake if you park the
tricycle and leave it behind.
Block the tricycle with the hydro brake when
passengers are getting on and off.
To operate the parking brake, squeeze the left
brake [A] and secure the brake with the lever [B].
Always try to park the tricycle on a level surface. The tricycle may never be parked
on a slope bigger than 6 degrees.
Lighting
Normally, the lighting on your bike can be operated manually and set to different modes.
However, if your bike is equipped with the Silent Elektro system, your lighting will
automatically turn off when the electric system is activated. The controls of both the
manually operated and centrally operated lighting is explained below.
Manually operated headlight
The headlight has a switch (sliding switch) with
three positions: Off-Auto-On.
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off
on
auto
off
on
auto
The headlight can be manually switched on or off
1.
with the “On/Off” position.
In the “Auto” position, the headlight turns on or
off automatically with the help of light- and
movement sensors. When the bicycle stands still
for a while, the light will automatically turn off.
Set the angle of the headlight such that
the centre of the light beam falls
approximately ten meters ahead of the bike.
The headlight works on batteries. When the
batteries are almost empty, a red LED light
flashes on the headlight. Follow the next steps
to replace the batteries.
1. Remove the two screws at the back of the
front light.
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1x = ON
2x = AUTO
3x = OFF
2. Dismantle the rear cover by pressing with
2.
+
-
-
+
+
-
3.
the thumb and index finger at the cavity on
both sides of the front cover and pulling the
rear cover back.
3. Replace the alkaline batteries (1.5 V - 1500
mA) and assemble the rear cover.
Only operate the lighting when stationary to avoid dangerous situations and the
risk of personal injury. Advice: use the lighting in automatic mode.
Manually operated rear light
The rear light has three options which you can
choose by pressing the button repeatedly: On-
Auto-Off.
The setting is as follows:
Press
1x
: light is on
Press
2x
: lighting is automatic
Press
3x
: light is off
With the “On” or “Off“ mode, the rear light can be manually
switched on and off.
With the “Automatic” mode the rear light automatically
turns on and off with the help of light and movement
sensors. When the bicycle stands still for a while, the light
will automatically turn off.
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The rear light works on batteries. When the
2.
1.
batteries are almost empty, a red LED light on
the top starts flashing. To replace the
batteries, follow the next steps.
1. Dismantle the cover of the holder by
pressing in the lip at the bottom of the light.
2. Replace the alkaline batteries
(1,5 V - 1500 mA) and assemble the cover.
Batteries cause environmental pollution.
Follow the local regulations during disposal.
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Centrally Operated Lighting
On/off button
The bike has been equipped with centrally operated
lighting, with the lighting being connected to the
electric system.
The lighting will turn on automatically when the
electric system is activated.
Adjust the angle of the headlight, so that the centre of
the light beam is aimed about ten metres in front of
the bike.
You can manually turn the lighting on and off by
briefly pushing the on/off button on the display. When
the electric system is turned off, the lighting will turn
of automatically.
Make sure there is always a battery on the bike when you are cycling after dark!
Once the battery is nearly empty, the motor will no longer provide pedal support power
assistance while cycling. The lighting will still be powered by leftover power.
The USB port in the headlight has no function.
Gears
The bicycle has eight gears. The gears are used
by turning the grip. Do not use the pedals when
turning the grip.
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Check before every ride:
The brakes (including the parking brakes)
The tyre pressure
The lights
That all parts are fitted properly
That the battery is adequately charged (depends on options)
Contact your dealer and stop using your bicycle as soon as you observe irregularities
during the check!
As with all mechanical parts, the bicycle is subject to wear tear and high loading. If a
component fails, it can lead to very dangerous situations. This can lead to damage or
injuries to the user of the bicycle. Any form of cracks, scratching or change in colour in
heavily loaded parts or a component indicates that the component must be replaced.
Points of interest during cycling
After you have adjusted the bicycle to the measurements of the cyclist, you can start using
the bike.
The tricycle gives a very different ride experience than a bicycle!
If there is an electric motor on a bike: you must train with the
acceleration function and reverse functions. Be careful that the
acceleration mode or reverse mode are not unintentionally started
while using the bike. For example, at traffic lights the reverse function
can accidentally be activated and the bicycle reverses.
High speeds in the bends, driving on rough ground, and sharp bends can lead
to the bicycle falling over!
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Important safety points for the cyclist
Be very careful during the first ride.
When riding the bicycle hold both hands firmly on the handlebars and feet on the
pedals.
Test the riding style of the bicycle on rough ground at moderate speed. This way
the cyclist learns how to react to unexpected movements of the bicycle and the
handlebars during use.
Small obstacles should be cycled over with appropriate speed.
Obstacles higher than five centimetre should be avoided.
Ensure that no dangerous speed develops while driving downhill and entering
tunnels. Brake on time and cycle at a moderate speed.
User manual | Tandems 20.01
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