PROBLEMS TRY THIS...
1.
On Platinum wall
control, there is no
outside temperature
displayed on screen
.
• At its very start-up or after a power failure, it
Takes some minutes before the outside
temperature appears on screen. Set the wall
control on MIN or MAX in VENT Mode.
• If the problem is not solved by the above, Contact
your installer.
2. On Platinum wall
control, error code E1,
E3 or E4 appears
on screen.
• Contact your installer.
3. Nothing works. • See if the unit is plugged in.
• See if the unit is receiving power from the house
circuit breaker or fuse.
4. Condensation
on windows.
(Air too humid.)
•See
Controls Section
on pages 4 to 13.
• Leave curtains half-open to allow air circulation.
• Store all firewood in a close room with a
dehumidifier or in a well ventilated room, or store
the wood outside.
• Do not adjust the thermostat of your heating
system below 18°C (64°F).
5. Inside air too dry. • Temporarily use a humidifier.
• See
Controls Section
on page 4 to 13.
6. Air too cold at the air
supply grille.
• Check if the exterior hood is not blocked.
• See
Controls Section
on page 4 to 13.
• Install a duct heater.
7.
The LED of the
integrated control is
blinking red.
a) HRV 90H-V ECM only: There is a problem with
one of the motors. The unit is OFF. Contact your
installer.
b) 90H-V and 60H Novo+: There is a problem with
the exhaust motor. The unit is OFF. Contact your
installer.
8.
The LED of the
integrated control is
blinking green.
• There is a problem with the thermistor. The unit is
still working, but will defrost frequently. Contact
your installer.
9.
The LED of the
integrated control is
blinking amber.
• There is a problem with the motorized damper.
The unit is OFF. For a 2.30-hour period, the unit
will try to reset the damper at every 30 minutes.
After 2.30 hours, if the problem is not solved, the
unit stops trying to reset damper.
• Contact your installer.
10.
The integrated control
push button does not
work.
• The 30-second boot sequence is not completed.
• See
Integrated Control
on page 4.
4. Troubleshooting
If the problem is still not solved, all your installer or the nearest approved
Service Center. Also, you can reach the Customer Service Department
at the following phone number: 1-800-567-3855.