ValveSentry VS100 User Manual

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CustomControls, LLC

ValveSentry™

USER’S MANUAL

VS100

IMPORTANT! PLEASE READ CAREFULLY AND SAVE

This user’s manual contains important information about your ValveSentry™ device’s operation. If you are installing this ValveSentry™ device
for use by others, you must leave this manual—or a copy of it—with the end user. 170328

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CustomControls, LLC

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CustomControls, LLC

TABLE OF CONTENTS

Page No.

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Basic Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

What’s in the Box? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Installation on a Gate Valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installation on a Ball Valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Water Sensor Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Connecting the Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Battery Installation (IMPORTANT NOTE TO USE 7 AAA BATTERIES) 15

Testing and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Regular Maintenance ………………………………………………………………………………..21

Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

How to Contact Us …………………………………………………………………………………….23

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CustomControls, LLC

INTRODUCTION

Thank you for purchasing the ValveSentry™ device. It is an important component of your home security system

protecting against damage from water leaks. This device is suitable to control one valve by turning it on or off

when the sensor detects moisture. This device has a one year limited warranty (see below for details). Please take

a few minutes to thoroughly read this user’s guide, and save for future reference. The more familiar you are with

the information it contains, the easier you will find it to install, operate and maintain your device properly which

ultimately means greater security and peace of mind. If you have any questions about your device, please email

us at [email protected]

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CustomControls, LLC

BASIC SAFETY INFORMATION

IMPORTANT!

• The following are important operating instructions and alert you to potentially hazardous situations. Pay special attention to these items.

The ValveSentry device is powerful. It has considerable torque allowing it to open and shut your valve. THEREFORE ALWAYS KEEP YOUR

HANDS AND FINGERS AWAY FROM THE DEVICE while it is powered. If your hand or finger gets caught on a valve or is between the valve and
a pipe, wall or other object while a valve is opening or closing, it could cause injury. That is why you should always unplug and remove the
batteries from the unit prior to installing, adjusting or touching it. Remember that you can always immediately shut down the unit by pressing

the “stop” button on the controller.

• Before you turn off a water source. Be aware of any consequences that can result from your valve being turned off by the ValveSentry device

before installing it. For example, some heating systems can be damaged if water is cut off for any length of time. CustomControls LLC is not
responsible for such damage. Therefore, please deploy the ValveSentry device in a thoughtful manner.

• The ValveSentry device has limitations. This ValveSentry device is not foolproof and is not warranted to protect lives and property from water

damage and associated hazards such as electric shock. The ValveSentry device is not a substitute for insurance. Homeowners and renters
should insure their lives and property. In addition, it is possible, for the ValveSentry device to fail at any time. For this reason you must test

the ValveSentry device monthly, assure it has fresh batteries and is working properly. It is recommended that you replace it with a new
ValveSentry device every 5 years.

• The ValveSentry device is NOT a solution for a “stuck” or frozen valve. The ValveSentry device must be tested on a monthly basis to make

sure that it can turn the valve off. (See testing instructions).

BATTERIES: THE ValveSentry BATTERY HOLDER INCLUDES EITHER A SHORT BAR OR A DUMMY BATTERY. DO

NOT REPLACE THIS WITH A REGULAR BATTERY. DOING SO WILL DESTROY THE VALVESENTRY. THE VALVESENTRY
ONLY REQUIRES 7 AAA BATTERIES. TEST THE ValveSentry DEVICE TO MAKE SURE THAT IT WORKS ON BATTERY
POWER EVERY MONTH.

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Power Supply

Controller

Connecting

Rods

Motor

Motor
Mount

Bracket

Gate Valve

Handle Mount

(top and bottom discs)

and screws

What’s in the Box?

Water Sensor

Ball Valve

Handle Mount

and screws

Pipe Mount

Bracket and U

Bolts

Cotter Pin

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INSTALLATION INSTRUCTIONS

The following installation instructions should allow you to install the ValveSentryt
device. You will need a few screw drivers of various sizes, pliers and a wrench to screw
the ¼ inch bolts on the U Bolts.

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How to mount the ValveSentrytm Device to a Gate Valve

Figure A: What it should look when properly installed

Gate Valve

Step 1: Place bottom Gate Valve Handle
Mount disc under gate valve handle.

Step 2: Place Gate Valve Handle
Mount top disc on top of the gate
valve handle centering the shaft
over the center of the handle and
lining up at least two slots to slip #4

Step 3: Place 2 or 3 stainless steel
screws through the slots on upper and
lower discs with gate valve handle
sandwiched in between.

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Step 4: Twist on and tighten
#4 lock nuts to # 4 screws on
bottom Gate Valve Handle
Mount disc.

Step 5: Place the motor over the top Gate Valve Handle
Mount disc such that motor drive lines up with the shaft on
this disc.

Step 6: Position the Motor Mount Bracket such that it will
be able to line up with the Pipe Mount Bracket after the

Pipe Mount Bracket is installed. Refer to “What it should
look like” picture above (Figure A).

Motor Mount

Bracket

The Motor Mount Bracket contains a number of holes and
is shaped so that it can be mounted to the right side, left
side or front of the motor. It can be mounted on the top
or bottom surface. Choose the position that works best.

Step 7: Screw ¼ inch bolt or
stud (depending upon model)
through top center hole on
Motor Mount Bracket.

Step 8: Hold the Pipe Mount
Bracket and Motor Mount
Bracket in desired positions so
that the bolt or stud will pass
through the hole in Pipe
Mount Bracket.

Pipe Mount
Bracket

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Step 9: Screw Motor Mount Bracket into correct position by
removing the proper motor screws (depends on mounting
position chosen), placing bracket in desired position and
rethreading the screws you removed.

Step 10: Hold Pipe Mount Bracket in
desired location such that connecting

rod passes through the hole in the
bracket.

Step 11: Install the proper size U bolts
around the pipe and through the slots on
the Pipe Mount Bracket. Use smallest U
bolts that will fit around the pipe. Fasten

Pipe Mount Bracket to pipe by screwing
down four ¼ inch bolts to the U bolts.

Step 12: Slip cotter pin through
hole on top of shaft to secure

motor to valve handle.

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How to mount the ValveSentry

tm

device to a ball valve

Figure B: What is should look like when properly installed

Step 1: Hold top Gate

Valve Handle Mount disc
over top center of Ball

Valve Handle Mount

Step 2: Screw top disc in place using

short #4 screws

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Step 3: Slide Ball Valve Mount Bracket with top disc mounted over ball valve handle such that the ball valve
handle passes between Ball Valve Mount Bracket and Ball Valve Mount Bracket fasteners and the

protruding axel lines up with the valve axel,

Step 5: Refer to Gate Valve mount steps 6 -11 to
mount motor bracket to motor, Pipe Mount
Bracket to pipe using U Bolts and then slip the
motor over top disc such that connecting rod

passes through the Pipe Mount Bracket’s hole.

Step 4: Tighten #4 screws on Ball Valve Mounting Bracket
securely to hold Ball Valve Mounting Bracket to Ball valve

handle.

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Place Water Sensor in location to be monitored

Multiple Water Sensors can be used

Route wires to Controller being careful not to short or break them

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Connecting Controller

Step 1: Depending upon your model, connect Motor to Controller by plugging in the plug from M<otor
to receptacle on Controller or hooking Motor wires to Controller terminal block.

Step 2: Plug Power Supply into

connector on Controller

Step 3: Connect wires from Water Sensor to Water Sensor

terminals on Controller. The polarity or wires is not important.
Multiple Water Sensors can be connected in parrellel.

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Battery Installation:

The ValveSentry Device is operational with the batteries installed. THEREFORE INSTALL
BATTERIES AS THE LAST STEP OF THE INSTALLATION PROCEDURE.

Open the Controller’s battery compartment (See Picture #5) using a Phillips head screwdriver to remove the screw, open the battery compartment
by lifting the metal plate and carefully remove the battery holder (See Picture #1) which is attached by a pair of wires to the unit. Do not disconnect
the pair of wires connecting the battery pack and the unit. Install 7 fresh high quality alkaline batteries making sure that you install each battery
with the correct polarity Remember: the ValveSentry device requires 7 AAA batteries, NOT 8 batteries.

NOTICE: The ValveSentry device battery holder includes 8 battery slots with either a short bar or a dummy battery in one slot position
(see picture #1 below). Do not replace this short bar or a dummy battery with a regular battery. Doing so will destroy your ValveSentry
device.

Put the battery holder back into the controller, close the metal plate and screw in the Phillips head screw to close the battery compartment.
Always test the battery operation of the ValveSentry device as described below after changing the batteries.

Picture #1 of battery holder with short bar.

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TESTING & MAINTENANCE

The following test should be done every month. It only take a few minutes to do so.

A1. Locate the water sensor (see Picture #2) and place a wet sponge on the underside (see Picture #3) of the water sensor covering the left and

right metal plates for at least five seconds (see Picture #4). The ValveSentry device should operate and close the water valve. It may take
up to five seconds to start turning the valve off.

Picture #2: Top of the water sensor

Commented [DS1]: We already have this same paragraph on
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Picture #3: Underside of the water sensor

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Picture #4: Test ValveSentry device by lightly touching the underside

of the water sensor with a damp sponge

A2. To re-open the valve, locate the Controller (see picture #5) and push and release the “OPEN” button.

A3. Test the “CLOSE” button by pressing and releasing it. The ValveSentry device should close the valve. Always release the “Open”,
“Close” and “Stop” buttons. Holding them down can damage the ValveSentry device.

A4. The “STOP” button is used to stop the ValveSentry device from turning the valve in either direction. To test it, press and release
the Open Button and then, after the ValveSentry device begins to turn the valve, push the “STOP” button. The ValveSentry device should stop
turning the valve. Push and release the “OPEN” Button to complete the cycle. Repeat this test for the “CLOSE” button. Remember to always
push and release the OPEN or CLOSE buttons. Holding them down could damage the motor.

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Picture #5: the Controller

If your ValveSentry device is not working properly, it will not turn off the valve if a water leak event happens. Immediately remove the motor
assembly from the valve and contact us for further instructions (see “How to Contact Us” below).

 To test the battery operation of the unit, do the following:

B1. Locate the Power Supply cord (see picture #5) and unplug it.

Battery Compartment

“STOP”, “CLOSE”
and “OPEN”

buttons

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Picture #5 The Power Supply cord.

B2. Repeat steps #A1 through #A4 above.

B3. If the ValveSentry device does not work on battery power, change the batteries using the procedure described above and retest battery

operation of the ValveSentry device as instructed in steps #B1 and #B2 above. If the ValveSentry device works properly after changing
the batteries, plug in the Power Supply cord. If the ValveSentry device does not work properly after changing the batteries, do not rely
on the ValveSentry device to turn off the valve if a water leak event happens. Remove the motor assembly from the valve and contact us
(see “How to Contact Us” below).

DO NOT try fixing the ValveSentry device yourself – doing so will void your warranty! If the ValveSentry device is still not operating properly,
and it is still under warranty, please see "How to Obtain Warranty Service" in the Limited Warranty.

*For a list of acceptable replacement batteries, see “Regular Maintenance.”

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REGULAR MAINTENANCE

To keep the ValveSentry device in good working order:

 Test the ValveSentry device monthly as described above.

• Vacuum the ValveSentry device cover once a month, using the soft brush attachment. Never use water, cleaners, or solvents, since
these may damage the unit. Test the ValveSentry device again after vacuuming.

• Replace the batteries every six months or immediately if the ValveSentry™ device “chirps” about every minute (the low battery
warning). The low battery warning should last for 30 days, but you should replace the battery immediately to continue your
protection.

Choosing a replacement battery:

This ValveSentry device requires seven (7) alkaline AAA batteries. These replacement batteries are commonly available at local retail stores.
Always buy first quality batteries that have at least six months remaining before their expiration date.

NOTE:

Never use rechargeable batteries since they may not provide a constant charge.

DO NOT spray cleaning chemicals or insect sprays directly on or near the ValveSentry device. DO NOT paint over the ValveSentry device. Doing so
may cause permanent damage.

Household cleaners, aerosol chemicals, and other contaminants can affect the sensor. When using any of these materials near the ValveSentry
device, make sure the room is well ventilated.

ONE YEAR LIMITED WARRANTY

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CustomControls, LLC

CustomControls LLC, the maker of ValveSentry™ brand products, warrants that for a period of one year from the date of purchase, this product
will be free from defects in material and workmanship. CustomControls LLC, at its option, will repair or replace this product or any component of
the product found to be defective during the warranty period. Replacement will be made with a new or remanufactured product or component.
If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty.

This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Keep the original sales receipt.
Proof of purchase is required to obtain warranty performance. CustomControls LLC dealers, service centers, or retail stores selling CustomControls
LLC products do not have the right to alter, modify or any way change the terms and conditions of this warranty.

This warranty does not cover normal wear of parts or damage resulting from any of the following: negligent use or misuse of the product, use on
improper voltage or current, use contrary to the operating instructions, disassembly, repair or alteration by anyone other than CustomControls
LLC or an authorized service center.

Further, the warranty does not cover acts of God, such as fire, flood, hurricanes and tornadoes or any batteries that are included with this unit.

EXCEPT AS SET FORTH IN WRITING IN THIS USER MANUAL, CUSTOMCONTRLS LLC MAKES NO PERFORMANCE REPRESENTATIONS, WARRANTIES,
OR GUARANTEES, EITHER EXPRESS OR IMPLIED, ORAL OR WRITTEN, WITH RESPECT TO THE ValveSentry DEVICE, INCLUDING WITHOUT LIMITATION
ANY IMPLIED WARRANTY (A) OF MERCHANTABILITY, (B) OF FITNESS FOR A PARTICULAR PURPOSE, OR (C) ARISING FROM COURSE OF
PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE.

IN NO CASE SHALL CUSTOMCONTROLS LLC BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE BREACH OF THIS OR
ANY OTHER WARRANTY, EXPREE OR IMPLIED, WHATSOEVER, EVEN IF THE LOSS OR DAMAGE IS CAUSED BY ITS NEGLIGENCE OR FAULT. EXCEPT
TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS
LIMITED IN DURATION TO THE DURATION OF THE ABOVE WARRANTY. SOME STATES, PROVINCES, OR JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS THAT VARY FROM STATE TO STATE, OR PROVINCE TO PROVINCE.

NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE MAXIMUM LIABILITY OF CUSTOMCONTROLS LLC TO YOU SHALL NOT
EXCEED THE PURCHASE PRICE OF THE ValveSentry DEVICE YOU PURCHASED.

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How to Obtain Warranty Service

Service: If service is required, do not return the product to your retailer. In order to obtain warranty service contact us as indicated below. Please

include the model number, date of purchase and your phone number with your email address.

CustomControls LLC. makes no warranty, express or implied, written or oral, including that of merchantability or fitness for any particular purpose,
with respect to the battery.

For your records, please record:

Date Purchased: _______________Where Purchased: ___________________

Date Installed: ____________/____________Month/Year

 How to contact us:

By email: [email protected]

By Phone: [phone]

If you would like to be on our email mailing list to receive information regarding the ValveSentry device, please send an email request to

[email protected]. Before requesting, please consult our privacy policy at www.ValveSentry .com for information on how we

will use your information.

Commented [DS2]: Do we want to use
[email protected]?