Valor Homeflame Dream, Homeflame Harmony, Homeflame Excelsior, Homeflame Masquerade, Homeflame Petrus Installation And Owner's Manual

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Model 961

Inset live fuel effect gas fire

Incorporating the Valor Fires Control.

Fitted with one of the following fascia

Homeflame Dream Homeflame Masquerade Homeflame Excelsior Homeflame Harmony Homeflame Petrus Homeflame Classica

(G.C. Number 32-032-88)

5136211/04

INSTALLATION AND OWNER GUIDE

INSTALLER: Please leave this guide with the owner

We trust that this guide gives sufficient details to enable this appliance to be installed and maintained satisfactorily. However, if further information is required, our Valor Fires Technical Helpline will be pleased to help. In the United Kingdom Telephone 0844 879 35 88

(National call rates apply in the United Kingdom).

In the Republic of Ireland Telephone 01 842 8222

GDC Group Ltd.

(including photocopying), stored in any medium by electronic means (including in any

retrieval system or database) or transmitted, in any form or by any means, whether

electronic, mechanical, recording or otherwise, without the prior written permission of

the copyright owner.

Applications for the copyright owner's permission to reproduce any part of this

publication should be made, giving details of the proposed use, to the following

address: The Marketing Communications Manager, GDC Group Ltd, Millbrook House,

Grange Drive, Hedge End, Southampton, SO30 2DF.

Warning: Any person who does any unauthorised act in relation to a copyright work

may be liable to criminal prosecution and civil claims for damages.

Valor, GDC Group Ltd., Millbrook House,

Grange Drive, Hedge End, Southampton, SO30 2DF.

www.valor.co.uk

Because our policy is one of constant development and improvement, details may vary slightly from

those given in this publication

THIS APPLIANCE IS FOR USE WITH NATURAL GAS (G20).

UNDER NO CIRCUMSTANCES IS THIS FIRE TO BE CONVERTED TO LPG.

AN LPG KIT DOES NOT EXIST FOR THIS GAS FIRE.

THIS APPLIANCE IS SUITABLE ONLY FOR INSTALLATION IN THE UNITED

KINGDOM (GB) AND THE REPUBLIC OF IRELAND (IE).

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Safety First.

Page 3

Valor fires are CE Approved and designed to meet the appropriate British Standards

and Safety Marks.

Quality and Excellence.

All Valor fires are manufactured to the highest standards of quality and excellence and

are manufactured under a BS EN ISO 9001 quality system accepted by the British

Standards Institute.

The Highest Standards

Valor Fires is a member of SBGI and HHIC (Heating and Hot water Industry Council)

that work to ensure high standards of safety, quality and performance.

Careful Installation

This gas fires must be installed by a competent GAS SAFE REGISTER engineer

(GAS SAFE REGISTER or CORGI engineer outside of UK) in accordance with our

installer guide and should not be fitted directly on to a carpet or floor of combustible

material.

INSTALLER GUIDE

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INSTALLER GUIDE

FOR OWNER GUIDE SEE PAGES 47 TO 63

INSTALLER GUIDE

CONTENTS

Section Heading Page

INSTALLER GUIDE 4 - 46 OWNER GUIDE 47 - 63

1. SAFETY AND UNPACKING 7

2. APPLIANCE DATA, EFFICIENCY AND NOx 8

2.1 General information. 8

2.2 Efficiency. 8

2.3 NOx 8

3. GENERAL INSTALLATION REQUIREMENTS 9

3.1 Regulations, Standards and Law. 9

3.2 Ventilation requirements. 10

3.3 The Atmosphere sensing device (ASD). 10

3.4 Fireguard requirements. 10

3.5 Room considerations. 10

3.6 Chimney preparation. 10

3.8 The hearth. 11

3.9 Fireplace clearances. 12

3.10 Installation options. 14

3.10.1 Conventional fireplace and hearth. 14

3.10.1.1 ‘Hole-in-the-wall’ Installations. 15

3.10.2 Metal flue box and hearth. 15

3.10.3 Precast concrete or clay flue block system and hearth. 16

3.11 Flues. 16

4. PACK CONTENTS 17

5. FIREPLACE CHECK 20

5.1 Soundness for appliance attachment. 20

5.2 Fireplace flue pull. 20

6. IGNITION CHECK 21

7. GAS SUPPLY CONNECTION 21

8. PREPARING APPLIANCE FOR INSTALLATION 22

9. CONVECTION BOX INSTALLATION 24

9.1 Method 1 - Front fixing to fireplace surround. 24

9.2 Method 2 - Cable retention and floor fixing. 25

9.3 Sealing floor front - All installations. 27

Continued on next page

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INSTALLER GUIDE

CONTENTS (Continued)

Section Heading Page

10. BURNER AND SUPPLY PIPE INSTALLATION 28

10.1 Burner and supply pipe installation. 28

10.2 Preliminary burner checks. 28

10.3 Inlet pressure check. 29

11. FITTING THE CERAMIC FUEL EFFECT 29

12. FITTING THE WINDOW FRAME ASSEMBLY 30

13. OPERATING AND SPILLAGE CHECKS 30

13.1 Checking the control settings. 30

13.2 Check for spillage. 31

13.3 Flame supervision and spillage monitoring system. 32

14. FASCIA FITTING 33

14.1 Homeflame Dream/Masquerade/Excelsior/Classica models. 33

14.2 Homeflame Harmony model. 35

14.3 Homeflame Petrus model. 35

15. FINAL REVIEW 37

16. SERVICING & PARTS REPLACEMENT 38

16.1 Checking the aeration setting of the burner. 38

16.2 To remove the ignition microswitch. 39

16.3 To remove the gas shut-off microswitch. 39

16.4 To remove the fascia. 39

16.5 To replace the control slide unit. 40

16.6 To replace the control slide button. 40

16.7 To remove and fit the window mounting frame and window assembly. 41

16.8 To remove the window assembly. 41

16.9 To remove the fuel effect. 42

16.10 To remove the ceramic side walls. 42

16.11 To remove the electronic ignition generator. 42

16.12 To remove the complete burner unit. 43

16.13 To remove the thermocouple interrupter block 43

16.14 To remove the pilot unit. 44

16.15 To remove the shut-off tap. 44

16.16 To remove the gas flow rate controller. 45

16.17 To replace the burner. 45

16.18 To remove the main burner injector. 46

16.19 To remove the appliance from the fireplace. 46

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INSTALLER GUIDE

1. SAFETY AND UNPACKING

Installer

Before continuing any further with the installation of this appliance please read the following guide to manual handling.

- The lifting weight (kg) of this appliance is as below:

Model Dream/Masquerade/Excelsior 8.64 13.35 21.99 Harmony 8.64 3.55 12.19 Petrus 8.64 11.63 20.27 Classica 8.64 11.0 19.64

One person should be sufficient to lift the fire. If for any reason this weight is considered too heavy then obtain assistance.

Heat Engine Firefront Combined Weight

- When lifting always keep your back straight. Bend your legs and not your back.

- Avoid twisting at the waist. It is better to reposition your feet.

- Avoid upper body/top heavy bending. Do not lean forward or sideways whilst

handling the fire.

- Always grip with the palm of the hand. Do not use the tips of fingers for support.

- Always keep the fire as close to the body as possible. This will minimise the

cantilever action.

- Use gloves to provide additional grip.

- Always use assistance if required.

This product uses fuel effect pieces and burner compartment walls containing Refractory Ceramic Fibres (RCF), which are man-made vitreous silicate fibres. Excessive exposure to these materials may cause irritation to eyes, skin and respiratory tract. Consequently, it is important to take care when handling these articles to ensure that the release of dust is kept to a minimum. To ensure that the release of fibres from these RCF articles is kept to a minimum, during installation and servicing we recommend that you use a HEPA filtered vacuum to remove any dust and soot accumulated in and around the fire before and after working on the fire. When replacing these articles we recommend that the replaced items are not broken up, but are sealed within a heavy duty polythene bag, clearly labelled as RCF waste. RCF waste is classed as a stable, non-reactive hazardous waste and may be disposed at a landfill licensed to accept such waste. Protective clothing is not required when handling these articles, but we recommend you follow the normal hygiene rules of not smoking, eating or drinking in the work area and always wash your hands before eating or drinking. This appliance does not contain any component manufactured from asbestos or asbestos related products.

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INSTALLER GUIDE

2. APPLIANCE DATA, EFFICIENCY AND NO

2.1 General information.

Gas Natural (G20)

Inlet Pressure 20mbar

Input - Max. (Gross) 5.00kW (17,060 Btu/h)

Input - Min. (Gross) 2.5kW (8,530 Btu/h)

Inlet Test Pressure (Cold) 20.0 ± 1.0mbar (8.0 ± 0.4in w.g.)

Gas Connection 8mm pipe

Burner Injector Cat 82 - 065

Pilot & Atmosphere Sensing Device Copreci Ref. O.D.S 21500/166

Ignition Electronic (Battery 9V PP3)

Aeration Setting See section 16.1

Under no circumstances is this fire to be converted to LPG. An LPG conversion kit does not exist for this gas fire.

The appliance information label is located on the base of the fire underneath the burner module.

2.2 Efficiency.

The efficiency of this appliance has been measured as specified in BS 7977 - 1 and the result is as below:

Model Efficiency % (Gross)

961 80

The gross calorific value of the fuel has been used for this efficiency calculation. The test data from which it has been calculated has been certified by Advantica Certification services (0087). The efficiency value may be used in the UK Government's Standard Assessment Procedure (SAP) for energy rating of dwellings.

The conversion of net efficiency to gross was achieved by multiplying the net efficiency by the following conversion factor from Table E3 of SAP 2005, rounding down to the nearest whole number.

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INSTALLER GUIDE

Gas Conversion factor from net to gross efficiency

Natural Gas 0.901

2.3 NO

The 'Weighted' result for this appliance equates to NOx Class 2.

3. GENERAL INSTALLATION REQUIREMENTS

3.1 Regulations, Standards and Law.

The installation must be in accordance with these instructions. For the user’s protection, in the United Kingdom it is the law that all gas appliances are installed by competent persons in accordance with the current edition of the Gas Safety (Installation and Use) Regulations. Failure to install the appliance correctly could lead to prosecution. GAS SAFE REGISTER and CORGI require their members to work to recognised standards. In the United Kingdom the installation must also be in accordance with: All the relevant parts of local regulations. All relevant codes of practice. The relevant parts of the current editions of the following British Standards:BS EN 1856 Part 1 - Chimneys - Requirements for metal chimneys. BS 715 - Specification for metal flue boxes for gas-fired appliances not

exceeding 20kW. BS EN 1858 - Chimneys - Components - Concrete flue blocks. BS EN 1806 - Chimneys - Clay / ceramic flue blocks. BS EN 1856 Part 1 - Chimneys - Requirements for metal chimneys. BS 5440 Part 1 - Installation of flues. BS 5440 Part 2 - Installation and maintenance of flues and ventilation for gas

appliances of rated input not exceeding 70 kW net (1st, 2nd

and 3rd family gases). BS 6461 Part 1 - Masonry chimney & flues - Installation BS 1251 - Fireplace components BS 5871 Part 2 - Installation - Inset LFE gas fires BS 6891 - Gas pipework installation

- In England and Wales, the current edition of the Building Regulations issued by the

Department of the Environment and the Welsh Office.

- In Scotland, the current edition of the Building Standards (Scotland) Regulations

issued by the Scottish Executive.

- In Northern Ireland, the current edition of the Building regulations (Northern Ireland)

issued by the Department of the Environment for Northern Ireland.

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INSTALLER GUIDE

- In the republic of Ireland the installation must be carried out by a competent person

and also conform to the relevant parts of: a) The current edition of IS 813 “Domestic Gas Installations” b) All relevant national and local rules in force. Where no specific instructions are given, reference should be made to the relevant British Standard Code of Practice.

3.2 Ventilation requirements.

Normal adventitious ventilation is usually sufficient to satisfy the ventilation requirements of this appliance. In GB reference should be made to BS 5871 Part 2 and in IE reference should be made to the current edition of IS 813 “Domestic Gas Installations” which makes clear the conditions that must be met to demonstrate that sufficient ventilation is available.

3.3 The Atmosphere sensing device (ASD).

The appliance is fitted with an A.S.D (Atmosphere sensing device). If the appliance closes down after a period of operation for no apparent reason, the consumer should be informed to stop using the appliance until the installation and appliance have been thoroughly checked. The A.S.D will shut the appliance down if an unacceptable amount of harmful products of combustion accumulate. Under no circumstances should the A.S.D be altered or bypassed in any way. Only a genuine manufacturer’s replacement part should be fitted. The individual A.S.D components are not replaceable.

3.4 Fireguard requirements.

A fireguard complying with BS 8423 should be fitted for the protection of young children, the elderly, the infirm and pet animals.

3.5 Room considerations.

3.5.1 This appliance must not be installed in any room that contains a bath or shower or where steam is regularly present.

3.5.2 An extractor fan may only be used in the same room as this appliance, or in any area from which ventilation for the appliance is taken, if it does not affect the safe performance of the appliance. Note the spillage test requirements detailed further on in this manual. If the fan is likely to affect the appliance, the appliance must not be installed unless the fan is permanently disconnected.

3.5.3 Note that soft wall coverings (e.g. embossed vinyl, etc.) are easily affected by heat. They may scorch or become discoloured when close to a heating appliance. Please bear this in mind when installing.

3.6 Chimney preparation.

3.6.1 If the appliance is intended to be installed to a chimney that was previously used for solid fuel, the flue must be swept clean prior to installation. All flues should be inspected for soundness and freedom from blockages.

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INSTALLER GUIDE

Figure 1. Removal of combustible cladding (Fascia may differ from that shown).

3.6.2 Any chimney damper or restrictor should be removed. If removal is not possible, they must be secured in the open position.

3.7 Fireplace preparation.

3.7.1 If the fireplace opening is an underfloor draught type, it must be sealed to stop any draughts.

3.7.2 The fireplace floor should be reasonably flat to ensure that the convection box can be installed without it rocking and so that a good seal can be made at the bottom front of the box.

3.7.3 The front face of the fireplace should be reasonably flat over the area covered by the convection box top and side flange seals to ensure good sealing. These faces should be made good if necessary.

3.7.4 If the appliance is to be fitted against a wall with combustible cladding, the cladding must be removed from the area covered by the fascia. The cladding must also not touch the fascia (See figure

1). We suggest that the actual fascia is used as a template to mark the area for combustible cladding removal and that this area is increased by at least 2mm all round.

3.7.5 If the fireplace opening is greater than the acceptable dimensions given in this guide, do not use the back of a fire surround or marble to reduce the opening. This may cause cracking of the surround back or marble.

3.8 The hearth.

The appliance must be mounted behind a non-combustible hearth unless the conditions of section 3.10.1.1 are met (N.B. conglomerate marble hearths are considered as non-combustible). The appliance can be fitted to a purpose made proprietary class “O”-150°C surround. The hearth material must be at least 12mm thick. The periphery of the hearth (or fender) should be at least 50mm above floor level to discourage the placing of carpets or rugs over it. The surface of the hearth must be sufficiently flat to enable the bottom of the front surround and the bottom front cover to be aligned horizontally. Any excessive unevenness (uneven tiles, Cotswold stone, etc.) should be rectified. The appliance must not stand on combustible materials or carpets.

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INSTALLER GUIDE

Figure 2. Combustible shelf clearances

Figure 3. Combustible shelf clearances

3.9 Fireplace clearances.

3.9.1 The minimum height from the base of the fireplace opening to the underside of

any shelf made from wood or other combustible materials is detailed below.

For Dream, Masquerade, Excelsior, Classica and Homeflame Harmony models -

• For a shelf up to 150mm deep: Minimum height = 700mm.

• For a shelf deeper than 150mm: 700mm + 12.5mm for every 25mm depth over 150mm (See Figure 2).

For Homeflame Petrus models -

• For a shelf up to 150mm deep: Minimum height = 750mm.

• For a shelf deeper than 150mm: 750mm + 12.5mm for every 25mm depth over 150mm (See Figure 3).

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INSTALLER GUIDE

Figure 4. Appliance dimensions and clearances (The fascia may differ from that shown and dimensions are subject to manufacturing tolerances)

Key Description

Model

Dream,

Masquerade,

Excelsior

Harmony Petrus Classica

A Height (mm)

636 631 636 631

B Width (mm)

518 546 518 540

C Depth into room (mm)

94 64 94 80

Minimum mandatory clearance to

combustible surfaces projecting

beyond the front of appliance (mm)

100 100 100 100

Recommended clearance to non‐

combustible surfaces for access

purposes (mm)

50 50 50 50

3.9.2 The minimum allowable distance from the outside of the appliance fascia to a corner wall having combustible material or any other combustible surface which projects beyond the front of the appliance is shown in figure 4. A 10mm access clearance from a non-combustible surface is necessary at the left side.

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INSTALLER GUIDE

Figure 5. Hearth and fireplace opening dimensions

Figure 6. Fireplace area.

3.10 Installation options.

In the United Kingdom, as supplied, the appliance can be installed in the

following situations: -

3.10.1 Conventional fireplace and hearth.

To a fireplace complete with surround and hearth as shown in figure 5 and complying with BS1251 after removal of the fireback and sufficient material behind the fireback for a debris catchment space. The required fireplace, hearth, debris catchment area and clearance dimensions are shown in figure 6.

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INSTALLER GUIDE

Figure 7. Metal flue box dimensions

3.10.1.1 ‘Hole-in-the-wall’ Installations.

- It is recommended that a hearth should be installed as in section

3.8.

- Homeflame Dream/Masquerade/Excelsior/Classica firefront

If a reduced depth hearth is fitted, the fire must be installed so that the distance from the base of the fireplace opening in the wall to the finished floor level is at least 100mm. It is recommended that the reduced hearth has a depth from the fixing plane of the fire of 100mm minimum. This is necessary to support the lower front casting. Where there is no floor covering or carpet and the floor is of a type that is likely to be covered in such a way in the future then the distance from the base of the fireplace opening in the wall to the floor level should be increased to at least 175mm.

- Homeflame Harmony firefront

If a hearth is not fitted, the fire must be installed so that the distance from the base of the fireplace opening in the wall to the finished floor level is at least 100mm. Where there is no floor covering or carpet and the floor is of a type that is likely to be covered in such a way in the future then the distance from the base of the fireplace opening in the wall to the floor level should be increased to at least 175mm.

3.10.2 Metal flue box and hearth.

The appliance can be installed to a fireplace incorporating a metal flue box complying with the constructional requirements of the current edition of BS 715 and with a flue conforming to BS EN 1856 part

1. The dimensions of the flue box must conform to those shown in figure 7. The top, sides and rear surface of the metal flue box must be covered with a 50mm layer of mineral wool or equivalent insulation (See figure 7).

Important Note: Where the flue box has a base sheet that is single wall (i.e. a single metal sheet) the flue box must be mounted on a noncombustible hearth. The hearth material must be at least 12mm thick.

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INSTALLER GUIDE

Figure 8. Precast or clay flue block system

3.10.3 Precast concrete or clay flue block system and hearth.

The appliance can be installed to a precast concrete or clay flue block system conforming to BS EN 1858 with dimensions as in figure 8. BS 1289 part 1 recommends there should be an air space or insulation between the flue blocks and the plaster because heat transfer may cause cracking on directly plastered flues. However, generally this appliance is suitable for installations under all circumstances unless there is a history of cracking problems. Remember that faults such as cracking may be caused by poorly built and restrictive flues, e.g. mortar extrusions, too many bends, flue heights below three metres, restrictive terminations etc.

3.11 Flues.

1. Suitable flues and minimum flue sizes are as follows:

It should be noted that, as with many appliances, sharp bends or horizontal runs in metal flues at the top of the system can be a cause of problems in these types of installation.

- 225mm x 225mm conventional brick flue.

- 175mm diameter lined brick or stone flue.

- 200mm diameter factory made insulated flue manufactured to BS4543 Part 2.

- 175mm diameter flue pipe. See BS6461 Part 1 for suitable materials.

- Single wall, twin wall or flexible flue liner with a minimum diameter of 125mm. The

materials to be used are stainless steel or aluminium as specified in BS EN 1856 Part 1. The liner must be sealed to the surrounding area above the fireplace opening and to the top of the chimney. An approved terminal must be fitted.

- A properly constructed precast concrete or clay flue system conforming to BS1289

or BS EN 1858. This system is only suitable if the conditions stated in section are met.

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3.10.3

INSTALLER GUIDE

2. The flue must conform to BS 5440: Part 1 in design and installation. The flue, measured from the bottom of the fireplace opening to the bottom of the terminal, shall be not less than 3m in actual vertical height. When calculated in accordance with BS 5440: Part 1 Annex A, the minimum equivalent height of the flue shall be 2.0m of 125mm dia. flue pipe.

3. The flue must not be used for any other appliance or application.

4. Proprietary terminals must comply with BS 715 or BS 1289. Any terminal or

termination must be positioned in accordance with BS 5440 Part 1 to ensure that the products of combustion can be safely dispersed into the outside atmosphere. Where the appliance is connected to an unlined brick chimney it is generally unnecessary for the chimney pot to be replaced or for a terminal to be fitted unless the flue has a diameter smaller than 170mm.

4. PACK CONTENTS

The items required for this appliance are packed in sections. Section 1 - Fire unit contains:

1 Burner and convection box unit. 1 Burner tray trim (Homeflame Dream and Homeflame Petrus only). 1 Outlet baffle for the convected air outlet (Homeflame Dream only). 2 Tapping Screws for outlet baffle (Homeflame Dream only). 1 Nut and olive for 8mm inlet pipe. 1 ‘T’ connector and pressure test point. 1 Flue restrictor. 3 Tapping Screws (For flue restrictor). 2 Small “U” seals (For convection box side flanges). 2 Strips of floor sealing tape. 6 Fibre / wooden plugs. 4 Woodscrews. 2 Fire retaining cables. 2 Cable clamps. 4 Eyebolts. 1 Rubber grommet (For rear of convector box). 2 Machine screws (For fascia hanging). 2 Washers for fascia hanging (Homeflame Dream and Homeflame Petrus only) 1 PP3 Battery. 1 Smoke match tube. 2 Fireback spacing brackets. 4 Tapping Screws (For fireback spacing brackets). 2 Lengths of self adhesive foam seal. 1 Literature pack (Not shown). 1 Ceramic fuel effect set (Not shown).

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INSTALLER GUIDE

Figure 9. Pack contents (Items are not to scale)

4 Tapping screws for fascia hood (Dream, Masquerade, Excelsior only). 1 Firefront casting baffle (Dream, Masquerade, Excelsior only). 1 Slider control position label. 1 Upper louvre assembly (Homeflame Petrus only). 1 Hood Dream only).

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INSTALLER GUIDE

Homeflame Classica Fascia.

Section 2 - “Homeflame Dream, Masquerade, Excelsior, Classica” fascia pack contains: 1 Fascia and firefront casting. Section 2 - “Homeflame Harmony” fascia pack contains: 1 Fascia. Section 2 - “Homeflame Petrus” fascia pack contains: 1 Fascia and firefront casting.

Carefully remove all the contents. Take special care in handling the ceramic pieces. Take care not to bend or distort the slide control linkage. Check that all the listed parts are present and in good condition.

Figure 9. Pack contents continued (Items are not to scale)

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INSTALLER GUIDE

5. FIREPLACE CHECK

5.1 Soundness for appliance attachment.

Two primary methods of retaining the appliance are provided: -

1) By fixing to the fireplace front surround.

2) Using concealed tension cables fixed to the rear of the fireplace opening together with secondary fixing to the fireplace floor. The methods are detailed in section 9 of this manual. Before selecting the retention method, consult with the customer. Method 2 is provided for instances where drilling holes in the front surface of the fireplace surround is unacceptable to the customer or otherwise impractical. N.B. It is unwise to attempt to drill into marble without the proper tools and equipment. If method 1 is chosen, make sure that the front surround area is sound enough to take the fibre / wooden plugs and woodscrews. If necessary, make sound with suitable cement. If method 2 is chosen, make sure that the areas at the back and towards the centre of the fireplace floor are sound enough to take the eyebolts and screws. If these areas have deteriorated due to prolonged use, they should be made sound with suitable cement.

5.2 Fireplace flue pull.

Close all doors and windows in the room in which the appliance is to be installed. After confirming with a match that smoke is drawn into the flue, light a 13 gram smoke pellet and check that there is a definite flow through the flue. Verify outside that the smoke exits from one terminal only and that the termination is suitable. Observe, where possible, upstairs rooms and loft spaces for signs of escaping smoke indicating a defective flue. If there is not a definite flow warm the flue for a few minutes and repeat the smoke pellet test. If there is still no definite flow the flue may need remedial work – Do not fit the appliance until there is a definite flow through the flue.

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INSTALLER GUIDE

Figure 11. Slider control

Figure 10. Fitting the battery

6. IGNITION CHECK

Before attempting to install, it is worth checking that the electronic ignition system performs satisfactorily. Fit the battery to the ignition block located below the burner tray at the left side (See figure 10). The positive terminal (+) is to the bottom as you insert. Depress the slider knob as far as it will go and hold in this position. This should close the ignition circuit and sparks should be seen tracking from the electrode pin to the pilot tip (See figure 11). If there are no sparks make the following checks.

- Check condition of battery and that it is correctly

fitted.

- If the above is satisfactory, check the ignition circuit

and components - see the servicing section in this guide.

7. GAS SUPPLY CONNECTION

A nut and olive are provided for an 8mm pipe inlet connection to the ‘T’ connector at the bottom front of the appliance. The ‘T’ connector can be rotated to allow a connection from any direction and includes a valve for isolating the gas supply and a pressure test point. The supply pipe must be rigid material. Flexible pipe must not be used.

Concealed Supply Pipe Connection If a concealed connection from inside the fireplace is required then, before the appliance is fitted into the fireplace it will be necessary to extend the supply line so

that it will project through the hole in the back of the convection box and run to the ‘T’ connector at the front. The pipe run from the supply line up to the rear opening in the convection box must be kept away from the area which will be taken by the convection box when it is installed (See figure 6). Note that the centre of the appliance inlet ‘T’ connector is 25mm above the fireplace floor. The inlet ‘T’ connector should be fitted to the supply pipe at this stage.

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INSTALLER GUIDE

Figure 12. Window frame and window assembly removal

Figure 13. Burner attachment points

8. PREPARING APPLIANCE FOR INSTALLATION

IMPORTANT Before continuing with the installation of this gas fire the aeration setting on the burner must be checked. The aeration is factory set and should not require adjustment.

1. Unscrew and remove the knurled screw connecting the slider control arm to the burner module. Lift the slider control knob, moving the control arm away from the burner module.

2. Unscrew and remove the six screws that secure the window mounting frame and window assembly. Remove and place away from the work area (See figure 12).

See section 16.1 (Servicing and parts replacement).

3. Detach the burner unit from the convection box by removing two screws (See figure

13). Lift the burner unit clear.

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INSTALLER GUIDE

Figure 16. Flue restrictor

Figure 15. Fireback spacers.

Figure 14. ‘U’ Seals

4. Fit the two “U” section seals to the bottom edges of the convection box side flanges (See figure 14).

5. It is important that the grommet supplied in the loose parts pack is fitted to the hole in the rear of the convection box.

6. For concealed connection only: Pierce the grommet to allow the pipe to pass through it. The grommet should envelop the pipe. If the hole is larger than the pipe, seal it with tape. Do not pierce the

grommet unless the supply pipe is to pass through it.

7. The appliance is supplied with two fireback spacers

that must be fitted in all installations. These should extend backwards to ensure sufficient clearance from the back of the fireplace. Position the fireback spacer as shown in figure 15. Secure the fireback spacers using the four tapping screws supplied with the fire.

8.This appliance is supplied with a flue restrictor for use where the flue draught is excessive. Generally we recommend the restrictor is NOT fitted where a precast flue, metal flue box or a flue liner is used, however, certain flues may work sufficiently to warrant its use. There may however, be circumstances where fitting the restrictor causes the fire to fail the spillage test. In such cases the restrictor will have to be removed. After removal conduct the spillage check again. The restrictor is packed loose with the appliance and is fixed with three screws (See figure 16).

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INSTALLER GUIDE

Figure 17. Fitting the foam seal

Figure 18. Front fixing

9. There is a length of self adhesive foam seal supplied with the fire. This will need to be fitted to the outer rear edges of the side and top flanges of the convector box. Cut a 485mm length of foam seal. Be careful not to stretch the seal when measuring. Remove the protective backing from the foam seal and fit this to the rear of the top flange (See figure 17). Cut two 580mm lengths. Fit these to the rear outer edges of the side flanges. Ensure that there is no gap between the foam seals where they meet at the top flange (See figure 17).

9. CONVECTION BOX INSTALLATION

9.1 Method 1 - Front fixing to fireplace surround.

1. Make sure that the fireplace front surround area is sound enough to take the fibre / wooden plugs and woodscrews. If necessary, make sound with suitable cement.

2. Place the convection box centrally in the fireplace in the position in which it is to be permanently installed. If a concealed connection is being used, insert the convection box into the fireplace feeding the supply pipe through the pierced hole in the rear grommet.

3. Mark the fireplace front surround through the four fixing holes in the side flanges of the convection box (See figure 18).

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INSTALLER GUIDE

Figure 20. Upper cable retention

Figure 19. Eyebolt positions

4. Remove the convection box. Drill four holes in the fireplace front surround at the marked positions using a suitably sized masonry drill for the fibre / wooden plugs supplied.

5. Insert a fibre / wooden plug into each hole.

6. Place the convection box back in position in the fireplace.

7. Fit a woodscrew through each hole in the convection box flanges and tighten to

seal the box to the fireplace surround.

9.2 Method 2 - Cable retention and floor fixing.

1. Make sure that the relevant areas at the fireplace back or floor are sound enough to take the eyebolts and screws. If these areas have deteriorated due to prolonged use they should be made sound with suitable cement.

2. Drill four holes in the rear wall of the fireplace for the eyebolt plugs. The holes should be drilled within the range of positions shown in figure 19 using a suitably sized masonry drill for the fibre / wooden plugs supplied. The holes should be equidistant each side of the centre line of the fireplace to ensure that the appliance finishes centrally in the opening when tension is applied to the cables.

3. Insert a fibre / wooden plug into each hole. Use the fibre / wooden plugs supplied with this appliance - Never use plastic plugs instead of the fibre / wooden plugs

supplied. Screw the eyebolts into the plugs. Make sure that the bolts are secure.

4. Place the convection box unit close to the fireplace but allow sufficient access into

the fireplace opening so that the cables can be threaded through the eyebolts and returned through the back of the convection box. If a concealed connection is being used, insert the convection box into the fireplace feeding the supply pipe through the pierced hole in the rear grommet.

5. The convection box has two holes at each side of the convected air opening. Insert one end of each cable (one cable each side) from the back through the lower of the two holes and return the end through the upper of the holes (See figure 20). Give the cables a pull so that they grip against the convection box flanges.

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INSTALLER GUIDE

Figure 22. Floor fixing

Figure 21. Cable route

6. Thread the cables through the eyebolts. Return the cables through the holes near the bottom of the convection box back panel (See figure 21).

7. Place the convection box fully back into the fireplace opening so that it is sealed against the fireplace front surround.

8. Drill a hole into the fireplace floor through each of the two holes in the base of the convection box using a suitably sized masonry drill for the fibre / wooden plugs supplied (See figure 22).

9. Insert a fibre / wooden plug into each hole. Use the fibre / wooden plugs supplied with this appliance - Never

use plastic plugs instead of the fibre / wooden plugs supplied. Fit a woodscrew in each plug and tighten.

Always screw the base into position before applying tension to the cables. This will ensure a tight seal between the top of the convection box and wall.

10. Fit a cable retainer over the bottom end

of each cable.

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INSTALLER GUIDE

Figure 24. Floor Sealing

Figure 23. Lower cable retention

11. Pull each cable taut. Push the cable retainers hard up against the back panel. The end of the cable adjuster will pass into the hole. Tighten the screws in the retainers so that they clamp the cables in position. Apply tension to the cables by turning the hexagonal adjusters by hand (See figure

23).

12. Inspect the installation of the convection box against the fireplace surround. If the convection box is aligned squarely and the sealing is satisfactory, fully tighten the cable retainers.

13. If the convection box is not correctly aligned, release the tension on the cables by slackening the screws and turning the hexagonal adjusters fully anticlockwise. The convection box should then automatically realign itself. Pull each cable taut again and push the cable retainers back against the back panel. Again, tighten the screws in the retainers and apply tension to the cables by turning the hexagonal adjusters clockwise as far as possible.

. Feed the free length of the cables into the gap

between the inner and outer back panels so that they are available to allow easy removal and refitting of the appliance during subsequent service calls. Do not cut off the free lengths of cable (See figure 23).

9.3 Sealing floor front - All installations.

Using the floor sealing tape supplied, seal the bottom of the convection box to the fireplace and hearth floor (See figure 24).

Make sure that the whole length of the front edge of the convection box is fully sealed.

9.4 Sealing convection box holes.

The rear and inner sides of the convection box have small holes and openings that will allow room air to pass into the fireplace opening / flue box opening. Although these holes are no cause for concern it is important to seal them to optimise the performance of the fire. An additional length of tape is supplied with the fire, use this to seal any holes in the rear and inner sides of the convection box. DO NOT tape over the large holes in the top of the convection box.

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INSTALLER GUIDE

Figure 25. Control pivot plate

10. BURNER AND SUPPLY PIPE INSTALLATION

10.1 Burner and supply pipe installation.

1. Remove the ‘Aeration checking’ reminder label from the top of the burner.

2. Refit the burner unit to the convection box with the two screws removed previously.

3. Connect the supply line to the appliance.

4. If closed

5. Turn on the gas supply and pressure check the installation pipework for gas

soundness. In the United Kingdom (GB) check in accordance with the current edition of BS 6891. In the Republic of Ireland check in accordance with the current edition of IS 813 “Domestic Gas Installations”.

10.2 Preliminary burner checks.

Some burner operations can be checked at this stage. Checking now will mean that less disassembly will be required if any problems are found. A full check should still

be made, however, after final installation.

1. If closed

2. Rotate the control pivot bracket clockwise as far as it will go and hold in this position

(See figure 25). This should close the ignition circuit and simultaneously open the gas tap allowing the gas to flow to the pilot. Wait a few seconds while the air is purged. The electronically generated sparks should light the pilot. The pilot should then light the main burner at its low setting. There may be a delay of up to four seconds between the pilot lighting and ignition of the gas at the main burner. This is normal and is due to the time required to fill the main burner compartment with sufficient gas for ignition.

3. When the burner is operating properly, gradually turn the control pivot bracket anticlockwise. The burner flames should gradually increase until the pivot bracket is nearly at its furthest anti-clockwise rotation. Rotating further until the pivot bracket comes to a stop should then turn the burner and pilot off.

4. If the above checks are satisfactory, continue with the installation. If not, check the control and ignition circuitry and components as described in the servicing section of this guide.

5. Align the hole near the bottom of the control linking bar with that in the control pivot bracket. Join them with the knurled shouldered screw removed previously.

open the isolating valve at the inlet ‘T’ connector.

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Figure 27. Burner tray baffle location

Figure 26. Pressure test point

10.3 Inlet pressure check.

The appliance is pre-set to give the correct heat input at the inlet pressure shown in section 2 of this manual. No adjustment is necessary.

1. Ensure that the appliance is switched OFF, then fit a pressure gauge at the test point (See figure

26).

2. Check the pressure with the appliance alight and set at maximum output.

3. After checking, turn off the appliance. Remove the pressure gauge and replace the test point sealing screw.

4. Test around the sealing screw for gas soundness with a suitable leak detection fluid.

5. Homeflame Dream and Homeflame Petrus only - Fit the burner baffle to the front flanges of

the burner. To do this, locate the tags on the baffle over the front flanges of the burner and lower into position (See figure 27).

6. It is advisable at this stage to remove the battery to avoid accidental ignition whilst fitting the ceramic fuel effect.

11. FITTING THE CERAMIC FUEL EFFECT

The installer and owner guide for the ceramic fuel effect is supplied with the ceramic fuel effect. It is important that the fitting guide for the ceramic fuel effect be placed inside or attached to this guide and handed to the customer following completion of the ‘Final review’ section.

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INSTALLER GUIDE

Figure 28. Window mounting frame and window assembly removal

12. FITTING THE WINDOW FRAME ASSEMBLY

1. Locate the window mounting frame and window assembly in place.

2. Secure in place using the six screws removed previously.

13. OPERATING AND SPILLAGE CHECKS

13.1 Checking the control settings.

Please note:

- When first turned on from cold, the flames will appear predominantly blue. It is

normal for condensation to form on the rear of the window assembly. The condensation will disappear after a few minutes use.

- When operating the fire for the first time, some vapours may be given off which

could set off smoke alarms in the vicinity. These vapours are quite normal with new appliances. They are totally harmless and will disappear after a few hours use.

- Petrus only - After lighting the fire it is usual to have a light coating of

condensation form on the upper surface of the fascia and the area immediately above this. This should disappear in approximately five minutes and is no cause for concern.

1. Refit the battery if previously removed.

2. Make sure the slider button is at the off position (At topmost position).

3. Slide the button to the bottom (ignition) position. Retain in this position to ignite the

pilot. The burner should ignite at its lowest setting within 4 seconds of the pilot igniting. Keep at this position for a further 10 seconds to allow the pilot flame to stabilise.

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Figure 29. Smoke match tube position

A spillage check must be made before leaving the installed appliance with the

customer.

4. Release the button. The button should automatically spring up to the low heat position. If for any reason the slider control does not spring up, raise the slider to the topmost (Off) position and investigate why the slider is not operating correctly. If the flames go out at this stage or when checking the rest of the setting positions, try the full lighting sequence again. If the flames fail after two attempts, investigate the pilot unit.

5. Gradually slide the button up to increase the burner setting. You should feel a check to the button movement at this position.

6. Slide the control button up past the high heat position to the topmost (Off) position.

Both pilot and main burner should go out. While cooling the ceramic fuel effect may make some crackling noises. This is quite normal.

13.2 Check for spillage.

1. Close all doors and windows in the room containing the appliance.

2. Light the appliance and set the slide control to the maximum burning position.

3. Leave the appliance on for five minutes.

4. The smoke match should be placed horizontally into the top of the down draught air

relief opening, 70mm from the right hand side. Insert the smoke match tube up to the neck of its flared end (approximately 20mm) (See figure 29). The installation is satisfactory if the smoke is drawn into the appliance. Under clearance conditions smoke may be seen to swirl in the opening and small quantities may occasionally escape. The majority of smoke should be clearly drawn into the appliance. If the smoke is not drawn into the appliance leave the appliance alight at the maximum setting for a further ten minutes and then repeat the test. If the smoke is still not drawn into the appliance inspect the sealing to the fireplace surround. If the sealing is satisfactory but the appliance is installed with the flue restrictor (See section 8 point 8) remove the restrictor, reseal the appliance and retest. If smoke is still not drawn into the appliance disconnect the appliance and seek expert advice.

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5. If the above test is satisfactory open all internal connecting doors, hatches, etc. in the room. Keep all doors and windows that open to the outside of the building closed. Recheck for spillage as above. If an extractor fan is installed in the same room as the appliance or a connecting room, check that spillage does not occur with the fan operating and all doors and other openings between the fan and the appliance open. If the smoke is drawn into the appliance, continue with the installation. If the test is not satisfactory disconnect the appliance and advise the customer of the cause of

failure.

13.3 Flame supervision and spillage monitoring system.

This pilot unit includes a system that will automatically shut off the gas supply if the pilot flame goes out or if there is insufficient oxygen due to spillage or poor ventilation. Check that the system operates properly as follows;

1. Light the appliance. Set the slide control to the maximum burning position and leave for one minute.

2. Set the control to the ‘Low’ burning position. Isolate the gas supply at the inlet ‘T’ connector. The pilot and main burner will go out. Note the time when the pilot goes

out. Listen for a snap sound at the gas tap. Note the time when the sound is heard. This sound is caused by an electromagnetic valve shutting off the gas supply

through the tap. The valve is located in the body of the tap. The valve should operate within 60 seconds of the pilot going out. If the valve does not operate within this time limit do not allow the appliance to be used until the fault has been corrected.

This monitoring system must not be adjusted, bypassed or put out of operation. This monitoring system, or any of its parts, must only be exchanged using authorised parts.

3. Open the isolating valve on the inlet ‘T’ connector. Screw on the end cap and test for leaks.

4. Set the slider to the topmost (Off) position.

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INSTALLER GUIDE

Figure 31A. Fascia preparation (Fascia may differ from that shown).

Figure 30. Outlet baffle.

Figure 31B. Fascia preparation (Fascia may differ from that shown).

Hood Assembly to frame with four M4 machine screws

14. FASCIA FITTING

Before fitting the fascia ensure that the information on the back pages of the owner guide have been completed.

14.1 Homeflame Dream/Masquerade/Excelsior/Classica models.

14.1.1 Fitting the outlet baffle.

Locate the outlet baffle and secure in place using two tapping screws supplied (See fig. 30)

14.1.2 Preparing the fascia.

1. As supplied the

Dream, Masquerade and Excelsior fascia have an hood that requires fitting (See figure 31A) and (Figure 31B shows the slightly different hood assembly on the Classica).

2. Locate the hood and secure it using the four screws supplied.

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Figure 33B. fascia fixing.

Figure 33A. Fascia location (Fascia may differ from that shown).

Figure 32. Slider Knob assembly components.

14.1.3 Fitting the slider knob (Classica only).

1. Supplied loose with the fire is a slider knob.

2. This needs to be screw fixed into the threaded slider metal shaft. (See Figure 32 for the components required).

3. Using the two screws supplied secure the knob in place. If assemblied correctly the slider should move freely up and down without any interference.

14.1.4 Fitting the fascia.

1. Supplied with the fire is a self adhesive control position label. Peel the backing from the label and place as in figure 33A.

2. Place the fascia against the fireplace front surface so that the two retaining plates at the back of the fascia are above the two upper retaining brackets at the top of the convection box. Lower the fascia making sure that the rear retaining plates locate fully into the retaining brackets on the convection box (See figure 33A). If the inlet pipe runs along the front of the fireplace, the bottom of the fascia will have to be swung forwards to clear the pipe while lowering the casting.

3. Secure the bottom of the fascia using the two machine screws and washers supplied (See figure 33B).

14.1.5 Fitting the firefront casting with its screen and ash pan.

1. The firefront casting is supplied with a back screen. This screen supplied must be fitted onto the casting. To do this locate the screen in place as demonstrated in (See figure 34). Using the two screws supplied secure the screen in place.

2. Place the firefront firefront casting and ash pan in place.

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INSTALLER GUIDE

Figure 35. Fitting the ‘Homeflame Harmony’ fascia

Fig 34 Dream casting baffle shown.

Fig 34 Dream casting screen shown.

14.2 Homeflame Harmony model.

14.2.1 Fitting the fascia.

1. Place the top of the fascia against the fireplace front surface so that the two retaining plates at the back of the fascia are directly above the two retaining brackets on the convector box. Keeping the lower part of the fascia clear of the ceramic fuel effect, lower the fascia making sure that the rear retaining plates locate fully into the retaining brackets on the convection box (See figure 35). The fascia bottom is held in place with magnets. These should be located as in figure 35.

Supplied with the fire is a self adhesive control position label. Peel the backing from

the label and place on the fascia underneath the slider knob.

14.3 Homeflame Petrus model.

14.3.1 Fitting the fascia.

1. Supplied with the fire is a self adhesive control position label. Peel the backing from the label and place as in figure 32.

2. Place the fascia against the fireplace front surface so that the two retaining plates at the back of the fascia are above the two upper retaining brackets at the top of the convection box. Lower the fascia making sure that the rear retaining plates locate fully into the retaining brackets on the convection box (See figure 32). If the inlet pipe runs along the front of the fireplace, the bottom of the fascia will have to be swung forwards to clear the pipe while lowering the casting.

3. Secure the bottom of the fascia using the two machine screws and washers supplied (See figure 33).

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Figure 36.

14.3.2 Fitting the firefront casting and ash pan.

1. Place the firefront firefront casting and ash pan in place.

14.3.2 Fitting the louvre assembly.

Please take care when attaching or removing the louvre assembly to avoid marking the fascia surface.

1. Locate the louvre assembly onto the brackets at the top of the fascia casting (See figure 36).

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INSTALLER GUIDE

15. FINAL REVIEW

1. COMPLETE THE INFORMATION IN THE WARRANTY AND SERVICE SECTION OF THE OWNER GUIDE (See last pages of the OWNER guide).

2. Visually inspect the appliance. Clean off any marks incurred during installation.

3. Advise the customer how to operate the appliance. Point out that lighting instruction

details are on the metal plate attached at the bottom of the appliance. Explain to the customer that the appliance has a flame failure & spillage monitoring system. Point out the explanation of this system shown in the owner guide under “Operating the fire”. Advise that if the fire goes out for any reason, wait at least three minutes before relighting. Stress that if the monitoring system repeatedly shuts off the fire, the appliance should be switched off and a specialist should be consulted.

4. Advise the customer that they should read their owner guide before operating the fire and always follow the advice in the section headed “Cleaning your fire”.

5. Stress that no extra ceramic fuel effect pieces must be added over and above those supplied with the appliance and that any replacements must only be the authorised spares. Warn that ignoring this advice could cause incomplete clearance of the products of combustion with consequent health hazards. If you have not done so already; attach or place the ceramic fuel effect guide inside this guide.

6. Advise the customer that the appliance will operate to its maximum potential if the flue is primed during the first 20 – 30 minutes of use. To do this, simply slide the control to its highest setting. This will also burn off any carbon deposits that may have formed during previous use.

7. Emphasise that if the window assembly is broken or damaged, the fire should be turned off and not used until the window unit is refitted with an authorised replacement. The fire should not be used without the window assembly fitted.

8. Advise the customer that when first turned on from cold, the flames will appear predominantly blue and it is normal for condensation to form on the rear of the window assembly. The condensation will disappear after a few minutes use.

9. If using the appliance for long periods it is beneficial to change between settings. This will also help to remove any carbon deposits that may form during use.

10. Recommend that the appliance should be serviced by a competent person at least annually.

11. If the appliance is in premises in the United Kingdom occupied by a tenant, point out that by law a landlord must have any gas appliance, flue and pipework which is situated in a tenant’s premises checked for safety at least every 12 months.

12. Advise that the fire may give off a slight odour while new. This is quite normal and it will disappear after a short period of use.

13. Inform the customer that the Serial number for the appliance is located on the information label, located behind the lower front casting and underneath the burner module.

14. Hand the literature pack with this guide to the customer.

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INSTALLER GUIDE

Figure 37. Aeration shutter setting

16. SERVICING & PARTS REPLACEMENT

- Always turn off the gas supply before commencing any servicing and allow

to cool completely. (The appliance inlet ‘T’ connector incorporates an isolating valve).

- It is recommended that, at least once a year, the appliance is disconnected

and the fireplace opening checked and cleared of any debris.

- This product uses fuel effect pieces and burner compartment walls

containing Refractory Ceramic Fibres (RCF), which are man-made vitreous silicate fibres. Excessive exposure to these materials may cause irritation to eyes, skin and respiratory tract. Consequently, it is important to take care when handling these articles to ensure that the release of dust is kept to a minimum. To ensure that the release of fibres from these RCF articles is kept to a minimum, during installation and servicing we recommend that you use a HEPA filtered vacuum to remove any dust and soot accumulated in and around the fire before and after working on the fire. When replacing these articles we recommend that the replaced items are not broken up, but are sealed within a heavy duty polythene bag, clearly labelled as RCF waste. RCF waste is classed as a stable, non-reactive hazardous waste and may be disposed at a landfill licensed to accept such waste. Protective clothing is not required when handling these articles, but we recommend you follow the normal hygiene rules of not smoking, eating or drinking in the work area and always wash your hands before eating or drinking.

- Check that the appliance is clean and that soot or debris is not blocking the gaps

between the ceramic fuel effect pieces causing an imperfect flame.

- Check that soot or debris is not impairing the electrode spark or pilot burner.

- Check that soot or debris is not blocking any of the slots in the main burner.

- After servicing, make sure that the ceramic walls are replaced and the ceramic fuel

effect pieces are replaced correctly as described in the installer and owner guide supplied with the ceramic fuel effect. The ceramic fuel effect guide may have been placed inside or attached to this guide.

- Always test for gas soundness and spillage

after servicing the appliance.

16.1 Checking the aeration setting of the burner.

1. The aeration shutter is factory set. It is important to ensure that the aeration setting is correct (See figure

2. To adjust the aeration setting loosen the two aeration shutter screws, slide the aeration shutter to the desired position and tighten the fixing screws.

37).

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INSTALLER GUIDE

Figure 40. Fascia fixing.

Figure 39. Thermocouple interrupter block

Figure 38. Microswitches

16.2 To remove the ignition microswitch.

See figure 38.

1. Remove the bottom front cover and the fire front casting.

2. Disconnect the leads from the ignition microswitch (The lower of the two microswitches - See figure 38).

3. Detach the microswitch and insulation pad by removing two screws.

4. Replace in the reverse order. Check that the microswitch operates correctly by fully closing it and observing that there are sparks at the pilot electrode.

16.3 To remove the gas shut-off microswitch. (See figures 38 & 39).

1. Remove the bottom front cover and the fire front casting.

2. Loosen the thermocouple nut to free the microswitch leads and pull the leads clear of the thermocouple interrupter block (See figure

39).

4. Detach the bridging bracket, microswitch assembly by removing two screws (See figure

38).

5. Replace in the reverse order. When refitting the leads to the interrupter block, make sure that they are secured firmly to give a good electrical contact.

16.4 To remove the fascia.

16.4.1 Dream/Masquerade/Excelsior & Petrus models.

1. On Petrus models - remove the upper louvre assembly by lifting it upward and forward.

2. Remove the bottom front cover and the fire front casting.

3. Remove the two screws and washers securing the bottom of the fascia to the sides of the convection box (See figure 40).

4. Carefully lift the fascia upward to clear the upper retaining brackets on the convection box. Pull the fascia clear and place carefully aside.

5. Refit in the reverse order. Make sure that the fascia is properly located over the upper retaining brackets. See section 14 of this guide for detailed fitting instructions.

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INSTALLER GUIDE

Figure 42. Slider mechanism removal

Figure 41. Control linkage disconnection

16.4.2 Homeflame Harmony model.

1. Carefully lift the fascia upward and forward.

2. Place the fascia in a safe place away from the gas fire.

3. To fit the fascia, place the top of the fascia against the fireplace front surface so

that the two retaining plates at the back of the fascia are directly above the two retaining brackets on the convector box. Keeping the lower part of the fascia clear of the ceramic fuel effect, lower the fascia making sure that the rear retaining plates locate fully into the retaining brackets on the convection box (See figure 35). The fascia bottom is held in place with magnets. These should be located as in figure 35.

16.5 To replace the control slide unit.

1. Remove the fascia (See section 16.4).

2. Remove the knurled screw securing the control

linking arm to the burner (See figure 41).

3. Detach the slide unit by removing two screws securing it to the convection box flange (See figure 42).

4. Replace in the reverse order.

16.6 To replace the control slide button.

1. Remove the fascia (See section 16.4).

2. Unscrew and remove the two screws securing the slide

button to the slider mechanism.

3. Remove the button, replace and fit in the reverse order.

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INSTALLER GUIDE

Figure 43. Window assembly removal

Figure 44. Window removal

16.7 To remove and fit the window mounting frame and window assembly.

When servicing the appliance it will be necessary to remove all of the window mounting frame and the window assembly to enable the front coal, ceramic walls and burner to be removed.

1. Remove the fascia as in section 16.4.

2. Unscrew and remove the six screws that

secure the window mounting frame and window assembly. Remove and place away from the work area (See figure 43).

16.8 To remove the window assembly.

1. On Harmony models - Remove the fascia as in section 16.4. On the Dream, Masquerade, Excelsior and Petrus models there is no need to remove the fascia.

To remove.

1. The window assembly is held in place with two brackets that rotate around a central pivot point. Push the brackets up and clear of the window assembly (See figure 44). Gently pull the top of the window forward and lift the window assembly clear of its support channels (See figure 45). Place the window assembly in a safe place away from the work area.

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INSTALLER GUIDE

Figure 45. Window removal

To fit.

1. Locate the bottom corners of the window assembly.

2. Gently push the window assembly into place and

secure with the window clamping brackets. The window clamping brackets have a raised ‘stop’ that will prevent them being rotated too far.

16.9 To remove the fuel effect.

All of the fuel effect components except the front coal and ceramic walls can be removed by simply removing the window assembly as in this section 16.8. If the front coal or ceramic walls are to be replaced it will be necessary to remove the window frame and window assembly as in 16.7.

1. Remove the fuel effect in the reverse order to that shown for fitting in the ceramic guide. The ceramic fuel effect may cause staining / discolouration to decorative surfaces. It is therefore advisable to protect decorative surfaces.

2. Replace in the reverse order.

16.10 To remove the ceramic side walls.

1. Remove the window frame and window assembly as in section 16.7

2. Carefully slide the ceramic side walls forward to remove.

3. Carefully slide the ceramic rear wall upward to remove.

4. Replace in the reverse order.

16.11 To remove the electronic ignition generator.

1. Remove the window frame and window assembly as in section 16.7.

2. Remove the ceramic fuel effect as in section 16.9

3. Remove the battery.

4. Remove the spark lead.

5. Unscrew the four support bracket screws (See figure 46). The generator and its

support bracket can now be moved forward. Be careful not to apply tension to the microswitch leads.

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INSTALLER GUIDE

Figure 47. Burner attachment points

Figure 46. Removal of electronic generator

6. Remove the two fixing screws that attach the generator unit to the support bracket. The igniter generator can now be removed (See figure 46)

7. Remove the two leads to the switch and remove the spark lead. If necessary, mark them to ensure that they are replaced on to the correct terminals.

8. Replace the generator

9. Refit in the reverse order.

16.12 To remove the complete burner unit.

1. Remove the window frame and window assembly as in section 16.7.

2. Remove the ceramic fuel effect as in section 16.9

3. Close the isolating valve in the inlet ‘T’ connector.

Support the inlet ‘T’ connector to avoid straining the pipework and disconnect the appliance from the ‘T’ connector.

4. Detach the burner unit from the convection box by removing two screws (See figure 47).

5. Replace in the reverse order.

16.13 To remove the thermocouple interrupter block

(See figure 39).

1. Remove the burner unit (See section 16.12).

2. Detach the thermocouple from the interrupter block by unscrewing the thermocouple nut.

3. Detach the two microswitch leads from the interrupter block.

4. Remove the interrupter block by unscrewing from the gas shut-off tap.

5. Refit in the reverse order. If the microswitch leads cannot be easily attached to the

interrupter block when it is fully tightened to the gas shut-off tap, slacken it and rotate to allow the leads to be fitted. Retighten making sure that the leads remain in place in the interrupter block. Fit and tighten the thermocouple nut making sure that the leads are secured in the interrupter block to give a good electrical contact.

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INSTALLER GUIDE

Figure 49. Shut-off tap (Viewed from rear with burner turned over)

Figure 48. Pilot unit removal

16.14 To remove the pilot unit.

1. Remove the burner unit (See section 16.12).

2. Detach the pilot pipe from the pilot unit.

3. Detach the thermocouple from the interrupter block

by unscrewing the thermocouple nut.

4. Detach the electrode lead from the underside of the electrode tab.

6. Remove the two screws securing the pilot unit (See figure 48).

7. Refit in the reverse order.

Note: 1. The pilot unit is an atmosphere sensing device. It must be replaced as a

whole assembly. Its individual components are not separately replaceable.

2. When the thermocouple is removed from the interrupter block, the microswitch lead terminals in the interrupter block will be loose. Make sure that they are properly secured to give a good electrical contact when retightening the thermocouple nut.

16.15 To remove the shut-off tap.

(See figure 49).

1. Remove the burner unit (See section

16.12).

2. If lying the burner on its back, ensure that the work surface is suitably protected This will avoid damage to the work surface. Turn the burner unit upside down. Detach the thermocouple and interrupter block from the tap (See section 16.13 paragraphs 2 - 4).

3. Detach the pilot pipe from the tap.

4. Detach the inlet pipe.

5. Remove the hexagonal nut securing the

tap to the mounting bracket.

6. Detach the elbow by unfastening the hexagonal nut connecting it to the flow rate controller. Lift the tap (complete with elbow) clear.

7. Loosen the hexagonal locknut securing the elbow to the tap. Remove the elbow by rotating it.

8. If fitting a new tap, remove the hexagonal nut at the mounting bracket end of the old tap and fit to the replacement tap. Refit in the reverse order. When refitting, make that the tap spindle is in the correct relationship relative to the control pivot bracket. Rotate the pivot bracket fully clockwise. The tap spindle should “bottom out” (i.e. the tap should be fully open) after the pivot bracket has actuated the ignition microswitch but before it has pushed the microswitch leaf against the microswitch body.

sure

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INSTALLER GUIDE

Figure 51. Removal of burner

Figure 50. Flow rate controller

When refitting the thermocouple and interrupter block, make sure that the microswitch wires are properly secured to give a good electrical contact.

16.16 To remove the gas flow rate controller.

(See figure 50).

1. Remove the burner unit (See section

16.12).

2. If lying the burner on its back, ensure that the work surface is suitably protected. This will avoid damage to the work surface.

3. Detach the shut-off tap as detailed in section 16.15 paragraphs 2-6.

4. Detach the burner pipe from the controller. Support the controller while detaching to prevent excessive strain.

5. Remove the nut and washer securing the control pivot bracket to the controller at the front. Support the pivot bracket while removing the nut to prevent possible damage to the microswitch.

6. Remove the hexagonal bolt securing the control pivot bracket to the controller at the rear.

7. Detach the control pivot bracket.

8. Remove the hexagonal nut securing the controller to the front mounting bracket

and remove the flow rate controller.

9. Refit in the reverse order.

16.17 To replace the burner.

(See figure 51).

1. Remove the burner unit (See section 16.12).

2. Support the elbow injector and unscrew the

injector nut.

3. Remove the two screws from the burner clamping plate (See figure 51).

4. Lift the right hand side of the burner, slide it to the right and lift clear.

5. Refit in reverse order.

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INSTALLER GUIDE

Figure 52. Main burner injector removal

16.18 To remove the main burner injector.

(See figure 52).

1. Remove the burner (See section 16.17).

2. Remove the burner clamping screw (See figure 52).

3. Unscrew the injector from the burner.

4. Refit in the reverse order.

16.19 To remove the appliance from the fireplace.

1. Remove the burner unit (See section 16.12).

2. If the fire retention is as method 1 (See section 9.1 of this guide), remove the

screws. If the fire retention is as method 2 (See section 9.2 of this guide), slacken the hexagonal adjusters on the cable retainers and unscrew the thumbscrews to release the cables.

3. Refit as described in the relevant installation sections. Make sure gas soundness, sealing, spillage test and performance are satisfactory.

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OWNER GUIDE

FOR WARRANTY AND SERVICE INFORMATION

SEE PAGES 60 TO 63

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OWNER GUIDE

LIST OF CONTENTS

Section Page

SAFETY 49 GAS CONSUMPTION 51 APPLIANCE DIMENSIONS 52 OPERATING YOUR FIRE 53

The Oxysafe flame sensing and flue blockage safety system. 53 To light the fire. 53 To turn the fire off. 54 Lighting with a taper Lighting with a taper -

CLEANING YOUR FIRE 56

Glass and Metal parts. 56 Window assembly. 56 Ceramic fuel effect pieces and burner compartment walls. 57 Burner. 58

MAINTENANCE 58 CERAMIC FUEL EFFECT FITTING 58

Battery replacement. 58 Regular maintenance. 59

WARRANTY AND SERVICE 60

Homeflame Dream and Petrus models. 54 Homeflame Harmony model. 55

This gas fire is designed to meet the most stringent quality, performance and safety requirements to provide you with many years’ trouble-free service.

This guide aims to improve your understanding and appreciation of your gas fire by providing simple and informative instructions to ensure that you benefit from the excellent performance and features it has to offer.

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OWNER GUIDE

SAFETY

IF YOU SMELL GAS

- DON’T SMOKE.

- EXTINGUISH ALL NAKED FLAMES.

- DON’T TURN ELECTRICAL SWITCHES ON OR OFF.

- TURN OFF THE GAS SUPPLY AT THE METER.

- OPEN DOORS AND WINDOWS TO GET RID OF THE GAS.

- IMMEDIATELY CALL THE GAS EMERGENCY SERVICE FROM A

NEIGHBOURS PHONE - SEE YOUR LOCAL TELEPHONE DIRECTORY.

Do have the fire installed by a competent person. In the United Kingdom, installation

must be in accordance with the latest edition of the Gas Safety (installation & use) Regulations. In the Republic of Ireland, installation must be in accordance with all national and local regulations in force.

Do have the chimney swept prior to installation if it was previously used for solid fuel. Do have the fire installed in accordance with the installer guide. Do provide a suitable guard that complies with BS 8423 for the protection of young

children, the elderly and the infirm. Such a guard is also recommended for the protection of pet animals. (Although this fire conforms to all the applicable standards, it is a heating appliance and certain parts of its surface will become hot). Do wait three minutes before attempting to relight if the fire is switched off or the flames are extinguished for any reason. (Your fire is fitted with a safety device that will automatically shut off the gas supply to the fire if, for any reason, the flames go out). Do get advice about the suitability of any wall covering near your fire. Soft wall coverings (e.g. embossed vinyl, etc.) which have a raised pattern are easily affected by heat. They may, therefore, scorch or become discoloured when close to a heating appliance. Please bear this in mind whenever you are considering redecorating. Do provide a minimum side clearance as detailed in figure 3. Please bear this in mind if ever you are considering altering the room. Do provide the minimum height from the base of the fireplace opening to the underside of any shelf made from wood or other combustible materials is detailed on the next page.

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OWNER GUIDE

Figure 1. Combustible shelf clearances

Figure 2. Combustible shelf clearances

For Dream, Maquerade, Excelsior, Classica and Harmony models -

• For a shelf up to 150mm deep: Minimum height = 700mm.

• For a shelf deeper than 150mm: 700mm + 12.5mm for every 25mm depth over 150mm (See Figure 1).

For Homeflame Petrus models -

• For a shelf up to 150mm deep: Minimum height = 750mm.

• For a shelf deeper than 150mm: 750mm + 12.5mm for every 25mm depth over 150mm (See Figure 2).

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OWNER GUIDE

Don’t hang clothing, towels or any other fabrics over the fire. Don’t add any extra fuel effect pieces above the number stated in the ceramic fuel

effect guide. This could cause a safety hazard. The ceramic fuel effect guide should have been attached to, or placed inside this guide by the installer.

Don’t put paper or any other material on the fire. Don’t place any combustible material (rugs, carpet, plastic tiles, etc.) on the hearth

(where fitted). Don’t attempt to clean or service the fire until it has been switched off and allowed to cool completely.

Don’t use the fire without the window assembly fitted or if the window assembly is broken or damaged. The fire should be turned off and not used until the window unit is refitted with an authorised replacement.

Important: The canopy / louvres and upper horizontal casting area are classed as working surfaces. This means that they get very hot and are NOT to be touched during operation. When the fire is turned off these areas will take longer to cool.

GAS CONSUMPTION

Model 961

Has a maximum natural gas input of 5.0kW (Gross) Has a maximum natural gas output of 4.0kW

Has a minimum natural gas input of 2.5kW (Gross) Has a minimum natural gas output of 1.9kW

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APPLIANCE DIMENSIONS

Key Description

Model

Dream,

Masquerade,

Excelsior

Harmony Petrus Classica

A Height (mm)

636 631 636 631

B Width (mm)

518 546 518 540

C Depth into room (mm)

94 64 94 80

Minimum mandatory clearance

to combustible surfaces

projecting beyond the front of

appliance (mm)

100 100 100 100

Recommended clearance to non‐

combustible surfaces for access

purposes (mm)

50 50 50 50

Figure 3. Appliance dimensions and clearances (The fascia may differ from that shown and dimensions are subject to manufacturing tolerances)

OWNER GUIDE

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OWNER GUIDE

PLEASE NOTE

When operating your fire for the first time, some vapours may be given off which

may cause a slight odour and could possibly set off any smoke alarms in the

immediate vicinity. These vapours are quite normal with new appliances. They are

totally harmless and will disappear after a few hours use.

PETRUS MODELS

After lighting the fire it is usual to have a light coating of condensation form on the

upper surface of the fascia and the area immediately above this. This should

disappear in approximately five minutes and is no cause for concern.

Figure 4. The control

OPERATING YOUR FIRE

The Oxysafe flame sensing and flue blockage safety system.

For your safety, this appliance is fitted with a flue blockage safety device which will shut down the appliance in the event of abnormal flue conditions. This device is NOT

a substitute for an independently mounted Carbon Monoxide detector.

The device will also automatically shut off the gas supply to the fire if the pilot flame goes out due to lack of oxygen or for any other reason.

If this device starts to repeatedly shut off the gas, get expert advice.

This device incorporates a probe which senses that the heat from the pilot flame is correct. If this probe is cool, the device will prevent any gas flow unless the control knob is held in at the ignition position. If, for any reason, the flames go out when the fire is hot or if the fire is turned off when hot, always wait at least three minutes before attempting to relight.

To light the fire.

The slide control is shown in figure 4.

1. Slide the control button to the bottom (ignition) position

marked . In this position, the electronic ignition system

should cause a series of sparks that should light the pilot. Within four seconds of the pilot igniting, the main burner should light at its minimum setting. If no sparks are produced to light the pilot, the battery may need replacing. Details of battery replacement are given in the ‘Maintenance’ section of this guide. Until you can obtain a replacement battery the fire can be lit with a taper as described later in this guide.

2. Keep the button at the ignition position for a further ten seconds. This will prevent the flame-sensing device from shutting off the gas while its probe warms up as explained above.

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OWNER GUIDE

Figure 5. Lighting with a taper

3. If low heat is required, release the button. The button will automatically spring up to the low heat position shown in figure 4 (See note i below). If for any reason the slider control does not spring up, raise the slider to the off (O) position (Topmost position) and contact your installer. Do not use the fire until the problem has been rectified.

4. For a higher heat level slide the button upwards. The burner flames and heat output will gradually increase until the button reaches the high heat position shown in figure 4. When the button reaches the high heat position you will feel a check to its movement. Do not slide the button above the high heat position unless you want to turn the fire off (See note i below). Note

i) If the flames go out while setting the control, repeat the full lighting

procedure. If the flames repeatedly go out have the fire serviced.

ii) Please note. When first turned on the flames will appear predominantly

blue. The ceramic fuel effect pieces will take time to warm up. Although some glow will be seen after approximately ten minutes, the full visual effect will only be apparent after a somewhat longer time.

iii) The appliance will operate to its maximum potential if the flue is primed

during the first 20 – 30 minutes of operation. To do this, simply slide the control button to its highest setting. This will also burn off any carbon deposits that may have formed during previous operations.

iv) If operating the appliance for long periods it is beneficial occasionally to

change the settings. This will also help to remove any carbon deposits that may form during operation.

To turn the fire off.

1. Slide the button up past the high heat position to the “O” position. Both the main burner and the pilot should go out. While cooling, the ceramic fuel effect pieces may make some crackling noises. This is quite normal.

Lighting with a taper models.

Important: When lighting with a match or taper be very careful not to place naked flames by the plastic / rubber coated leads.

In the unlikely event of failure of the ignition spark, the pilot can be lit by a taper or long spill. To do this, remove the lower front casting and firefront casting then insert a taper or spill as shown in figure 5. Operate the slide control as described previously.

Dream, Masquerade, Excelsior, Classica and Petrus

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OWNER GUIDE

Figure 6. Fitting the ‘Homeflame Harmony’ fascia

Lighting with a taper - Homeflame Harmony model.

Important: When lighting with a match or taper be very careful not to place naked flames by the plastic / rubber coated leads.

1. In the unlikely event of failure of the ignition spark, the pilot can be lit by a taper or long spill. forward.

2. Place the fascia away from the gas fire.

Insert the taper or spill as shown in figure 5. Operate the slide control as described

previously. Leave the fire on the lowest heat setting.

4. Replace the fascia. To do this, place the fascia against the fireplace front surface so that the two retaining plates at the back of the fascia are directly above the two retaining brackets on the convector box. Keeping the lower part of the fascia clear of the ceramic fuel effect, lower the fascia making sure that the rear retaining plates locate fully into the retaining brackets on the convection box (See figure 6). The fascia

Carefully pull the bottom of the fascia forward then lift it upward and

bottom is held in place with magnets. These should be located as in figure 6.

5. Once the fascia is fitted the

fire can be operated as normal.

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OWNER GUIDE

Figure 7. Window assembly removal

CLEANING YOUR FIRE

To maintain the high performance and quality finish of your fire please follow these guidelines: Before attempting to clean the fire, please remember to turn off the fire and wait for the appliance to cool. The fire will retain heat for some time before cleaning can begin. If any pieces of debris are found in the firebox, have the chimney inspected before further use.

Glass and Metal parts.

- Clean the glass and metal parts with a slightly damp cloth and then dry.

- Do not use abrasive cleaners as these will scratch the fire surface.

Window assembly.

On Harmony models the fascia must be removed before the window assembly. To do this carefully pull the bottom of the fascia forward then lift it upward and forward. Place the fascia in a safe place away from the gas fire.

Removing and cleaning the window assembly.

Removal of the window assembly is only necessary if you wish to clean the rear of the window or access the ceramic components. The window assembly can be cleaned with a mild detergent and water. Glass cleaner can also be used. Any stains on the glass can be removed with a non-abrasive cleaner such as a ceramic hob cleaner. Never use abrasive cleaners. Clean the window carefully in accordance with the instructions supplied with the cleaner.

Note: When removing and fitting the window assembly care must be taken to ensure that the bottom of the glass is lifted high enough to clear the front ceramics and prevent damage to them. Ensure that the inside face of the window assembly is clean and free of fingerprints.

1. The window assembly is held in place with

two clamping brackets that rotate around a central pivot point. Push the brackets up and clear of the window assembly (See figure 7). Gently pull the top of the window frame forward and lift the window assembly clear of its support channels (See figure 8). Place the window assembly in a safe place away from the work area.

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Figure 8. Window removal

2. Replace in the reverse order.

Ceramic fuel effect pieces and burner compartment walls.

To gain access to the ceramic components the window assembly must be removed as in the previous section. It will not be possible to remove the ceramic compartment walls or ceramic front coal for cleaning. These must be cleaned in situ.

- Light coatings of soot will usually be burnt off during the normal operation of the fire.

Should any soot accumulation become excessive, the one piece overlay coal and ceramic fuel effect base should be removed from the fire for cleaning. It will not be possible to remove the ceramic compartment walls or ceramic front coal for cleaning. These must be cleaned in situ.

- Cleaning should be carried out in a well ventilated area or in the open air by gently

brushing with the pieces held away from your face so that you avoid inhaling the dust.

- We do not recommend the use of a normal domestic vacuum cleaner which may

blow dust back into the air.

- We suggest that you remove the ceramic fuel effect pieces in the reverse order to

that shown in the ceramic fuel effect installer and owner guide.

- Once cleaned replace the fuel effect as in ceramic fuel effect installer and owner

guide.

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OWNER GUIDE

Burner.

To gain access to the burner the window assembly and ceramic components must be removed as in the previous sections. Be careful not to damage the front coal as this will be in situ.

Remove any deposits of soot or other foreign matter from the surface of the burner with a dry soft brush. Be careful not to brush any particles into the open slots. Remove any particles from the slots with a vacuum cleaner fitted with a soft brush attachment. Do not poke wire, etc. into the slots in the burner.

CERAMIC FUEL EFFECT FITTING

The installer and owner guide for the ceramic fuel effect is separate from this guide. The installer may have attached it to this guide or placed it inside. It is important that the installer and owner guide for the ceramic fuel effect is followed correctly. If replacing the ceramic fuel effect, where a new guide is supplied, follow the installer and owner guide supplied with the replacement fuel effect. Keep the replacement installer and owner guide with this owner guide for future reference.

If you wish to replace any of the ceramic fuel effect pieces, spare parts are available nationwide via the ‘interpart stockist network’. For your local stockist consult Yellow pages under Central Heating.

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OWNER GUIDE

Figure 9. Battery fitting

MAINTENANCE

Battery replacement.

Homeflame Dream and Homeflame Petrus models.

To replace the battery remove the bottom front cover casting. Fit the new battery firmly to the connections on the ignition block (See figure 9).

Homeflame Harmony model.

To replace the battery lift the fascia upward and forward. Place the fascia in a safe place away from the gas fire. Fit the new battery firmly to the connections on the ignition block (See figure 9). To fit the fascia, place it against the fireplace front surface so that the four retaining plates at the back of the fascia are directly above the four retaining brackets on the convector box. Lower the fascia unit making sure that the retaining plates locate fully into the brackets on the convector box (See figure 6). If the inlet pipe runs along the front of the fireplace, the bottom of the fascia will have to be swung forward to clear the pipe while lowering the fascia.

Regular maintenance.

In order to achieve and maintain high levels of personal safety and performance efficiency, it is essential that the opening at the back of the fire and the flue are kept clear of any form of obstruction. It is possible that deposits of mortar or soot could fall and accumulate causing the flue to be blocked or restricted and so preventing proper clearance of dangerous exhaust fumes. In the United Kingdom it is the law that a landlord must have any gas appliance, flue and pipework which is situated in a tenant’s premises checked for safety at least every twelve months by a competent person (In the UK a GAS SAFE REGISTER engineer, Outside of the UK a CORGI or GAS SAFE REGISTER engineer). We recommend that all gas appliances and their flues, wherever situated, are checked annually.

When fitting replacement parts it is important that only approved parts are used for maximum safety.

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OWNER GUIDE

WARRANTY AND SERVICE

Standard Warranty Terms & Conditions

The warranty is for 12 months subject to contract.

In the United Kingdom servicing can be carried out either by a GDC approved service engineer or a GAS SAFE REGISTER engineer. Outside of the United Kingdom servicing can be carried out either by a CORGI or GAS SAFE REGISTER engineer.

It is also a requirement of the warranty that the fire has an annual service (every 12 months) in accordance with the installation and servicing instructions, performed by a GAS SAFE REGISTER engineer, (CORGI or GAS SAFE REGISTER outside of UK).

Our promise to you

If you experience a fault with your new fire, we aim to provide a safe and high quality repair service supported by our dedicated national network of highly skilled engineers. If your installer can’t resolve the problem for you, we will do everything we can to get an engineer out to you as quickly as possible. Nothing in this warranty will affect your statutory rights.

What you need to do if you experience a problem with the operation of the fire:

- You should always contact your installer first, because the cause of the fault may not

be related to the fire.

- If your installer confirms that the fault is with the fire and they can’t repair it, our

friendly customer service team is on hand to help.

- Simply call our customer service division in the UK on 0844 879 35 88 or in the

Republic of Ireland on 01 842 8222 to book an engineer visit or for any general advice that you may need.

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OWNER GUIDE

When calling the customer helpline, it would be helpful if you could have the following information to hand:-

1. Fire serial number and fascia code (Located on the information label - See

figure 10 on page

2. Date of installation*.

3. Your installer name and address details*.

4. Fire make and model number*.

5. Proof of purchase (if you do not have the fire serial number).

63)*.

*Note: Details 1 – 4 should be recorded on pages

guide.

What this warranty covers

Free of charge repair or replacement of components found to be of faulty manufacture.

Free of charge replacement of the complete unit providing the failure is related to a manufacturing fault that cannot be repaired or is uneconomic to repair.

What this warranty does not cover

Repairs to fires which haven’t been installed and commissioned properly and as set out in the installation instructions.

Faults caused by inadequate supply of gas or electricity (where applicable).

Reimbursement of any third party repair or replacement costs that we haven’t been told about or agreed with you in advance.

62 & 63 at the end of this

Compensation or consequential losses (e.g. loss of earnings, business losses, stress and inconvenience) arising from a production breakdown, including repair delays caused by factors outside our reasonable control.

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OWNER GUIDE

Installer Details (Block Capitals)

Installer Name

Gas Safe Register or Corgi Registration Number.

Company Name.

Company Address

Company Telephone number

Company Fax number

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OWNER GUIDE

Figure 10. Information label location.

Brand (Please tick)

Valor

Wonderfire Other........................

D D M M Y Y

Date of Installation

Fascia name (Block Capitals)

Fascia code - Can be found close to the information label (Block Capitals)

Model

9 6 1

Serial number (Can be found on the information label - See figure 10)

A LABEL CONTAINING THE FASCIA CODE MAY HAVE BEEN PLACED INSIDE THIS BOX.

A LABEL CONTAINING THE SERIAL NUMBER MAY HAVE BEEN PLACED INSIDE THIS BOX.

Page 63

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Valor Homeflame Dream, Homeflame Harmony, Homeflame Excelsior, Homeflame Masquerade, Homeflame Petrus Installation And Owner's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual