Valcom v-9982 Service Manual

The Valcom

Digital Autohold Message-On-Hold System

V-9982

Owner’s Manual

Thank You

Valcom, Inc.

5614 Hollins Road

Roanoke, Virginia USA 24019

[phone] • [phone]

...

for choosing the Valcom V-9982
Digital Autoload Message-on-Hold System.

Included with the system you received is an easy listening music tape.

This tape is provided by VALCOM to help you get started with your

new Digital Autoload message and music-on-hold system.

As an added value to you and to help you more fully to achieve the value

of your new system, VALCOM, in conjunction with Audiomax Inc., a

leading national "on-hold" service provider, would like to invite you to order your

"FREE" personalized "thank-you-for-holding" cassette tape, and register for your

credit of $100 good for future purchases of customized tapes.

Customized messages & music on-hold will provide you with the
most targeted and cost effective form of communicating with your
customers.

Take advantage of the usually wasted time your customers spend
"on-hold" to:

• Reduce caller hang-ups

• Cross-sell new products
and services

• Enhance your company's
image

• Promote special offers

• Round out your call
processing system

• Introduce new products and
services

FOR A LIMITED TIME ONLY . . .

$

Get 100 Off

Please complete and return the card enclosed

to receive your "FREE" personalized

"Thank-you-for-holding" tape

and register for your $100 credit.

General Safety Instructions

Always follow these basic safety precautions when using the system:

1. Read carefully and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. DO NOT block or cover ventilation slots and openings.

4. DO NOT place the product in a closed enclosure or cabinet unless proper ventilation is provided.

5. Never spill liquid on the product or drop objects into the ventilation slots and openings. Doing so
may result in serious damage to the components.

6. Repair or service must be performed by a factory authorized repair facility.

7. DO NOT staple or otherwise attach the power supply cord to building surface.

8. DO NOT use the product near or in wet or damp places, such as wet basements.

9. DO NOT use extension cord. Install within 6 feet of a grounded outlet receptacle.

10. DO NOT install during lightning storm.

11. Never touch un-insulated wires or terminals unless the unit is disconnected from both power and
the rest of the phone system.

12. Use Caution when installing or modifying configuration switches or control lines.

13. Install in a protected location where no one can step on, or trip over, power and line cords.

14. The unit must be securely attached to a wall board, rack or table mounted.

15. Use correct power source. Use only the power pack supplied.

Regulations:

FCC (Part 15) Radio Frequency Interference

The V-9982 generates and uses radio frequency energy and if not installed and used in strict accor­dance with the manufacturer's instructions, may cause interference to radio and television reception.
Unit complies with the limits for Class A devices in accordance with the specifications in Subpart J of
Part 15 of the FCC Rules. This testing is designed to provide reasonable protection against such inter­ference. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause interference to radio or television reception, which can be determined by
turning the unit off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:

- Reorient the radio or TV receiving antenna.

- Relocate the unit with respect to the radio or TV receiver or vice-versa.

- Plug the unit into a different outlet so that it and the radio or TV receiver are on different branch

circuits

- If necessary, the user should consult the dealer or an experienced radio/television technician for

additional suggestions.

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NOTES:

Table of Contents

1. OVERVIEW: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

1.1. Features and Benefits: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

1.2. General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

2. INSTALLATION: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

2.1. Wall or Table Installation: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

2.2. Connecting Power: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

2.3. Connection to Telephone Equipment: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

3. OPERATION: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

3.1. Message Downloading: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

3.2. Message Playback: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

3.3. Pushbutton Descriptions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

3.3.1. Eject / Record Stop Pushbutton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

3.3.2. Speaker pushbutton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

3.4. LED (Light Emitting Diodes) Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

3.5. Audio Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

3.5.1. Audio level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

3.5.2. Aphex® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

3.6. Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

4. POWER FAILURE RECOVERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

5. TROUBLESHOOTING GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

6. WARRANTY & REPAIR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Shipping Container Contents

The following items should be found in the container of the V-9982 Digital Autoload Message-On-Hold
System.

• V-9982 System

• Wall mount power pack

• Audio cable

• Mounting hardware

• User's manual

Aphex®, Aphex Aural Exciter and AX are patented, registered trademarks of Aphex Systems, Ltd

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