With the WallVIEW CCU HD-18 PTZ camera and CAT-5 cabling system, Vaddio delivers a solution that
allows for easy installation and integration. The camera is built around a 1.3 megapixel, 1/3” CCD with
an 18x optical zoom lens, making it the ideal choice for a wide range of high definition video applications.
In addition to the component HD output (720p, 1080i or 1080p), the camera comes with a simultaneous
composite SD output (NTSC or PAL).
Because the camera module is built around a CCD image sensor, the HD-18 is excellent in low-light
situations, with a 1.8 lux rating. In addition, the video signal to noise ratio output of the camera is greater
than 50dB, delivering clean, clear video.
The multi-element Wide Dynamic Zoom lens allows WallVIEW CCU HD-18 to capture a wide angle of
view (55.2°) enough to view everyone at a conference room table, as well as capture an individual from a
long distance (3.2°). The zoom range provides greater flexibility for a wide variety of applications. Pan
range is +170 to -170 degrees, and Tilt range is -30 to +90 degrees.
Paired with the HD-18 camera is Vaddio’s Quick-Connect CCU breakout box. Installed at the equipment
headend, the Quick-Connect CCU provides power, video and control up to 500 feet over three (3) CAT-5
cables. The CCU allows users to control a variety of image controls built into the camera, including iris,
red and blue gain, pedestal, knee, gamma, chroma and gain.
The WallVIEW CCU HD-18 is an exceptional camera system for integration projects, since no power
supply is required at the camera location. Use the WallVIEW CCU HD-18 for high definition camera
applications, such as houses of worship, corporate boardrooms, live event production and distancelearning.
Intended Use:
Before operating the Vaddio WallVIEW CCU HD-18, please read the entire manual thoroughly. The
system was designed, built and tested for use indoors, and with the provided power supply and cabling.
The use of a power supply other than the one provided or outdoor operation has not been tested and
could damage the camera and/or create a potentially unsafe operating condition.
Important Safeguards:
Read and understand all instructions before using. Do not operate any device if it has been dropped or
damaged. In this case, a Vaddio technician must examine the product before operating. To reduce the
risk of electric shock, do not immerse in water or other liquids and avoid extremely humid conditions.
Save These Instructions:
The information contained in this manual will help you install and operate your Vaddio WallVIEW CCU
HD-18. If these instructions are misplaced, Vaddio keeps copies of Specifications, Installation and User
Guides and most pertinent product drawings for the Vaddio product line on the Vaddio website. These
documents can be downloaded from www.vaddio.com
Use only the power supply provided with the WallVIEW CCU HD-18
system. Use of any unauthorized power supply will void any and all
Do not use “pass-thru” RJ-45 connectors. Use standard RJ-45
connectors for best results.
free of charge.
WallVIEW CCU HD-18 Manual 341-889 Rev. C Page 2 of 18
Page 3
WallVIEW CCU HD-18
UNPACKING:
Carefully remove the device and all of the parts from the packaging.
Unpack and identify the following parts:
• One (1) ClearVIEW HD-18 PTZ Camera
• One (1) Quick-Connect CCU breakout box
• One (1) IR Remote Control
• One (1) EZIM CCU Card
• One (1) Wall Mount and Hardware
• One (1) RJ-45 to DB-9 Adapter
• One (1) Vaddio PowerRite 36 VDC, 2.78 Amp Power Supply
• One (1) AC Cord Set (US – North America or UK and Europe - International)
• Documentation and Manuals
Figure 1: ClearVIEW HD-18 PTZ Camera (front)
1
3
24
1. Camera – A 1/3”, 1.3 megapixel HD image sensor is combined with an 18x optical zoom lens, for
capturing high-quality video.
2. Tally Light – A tally light is illuminated when the camera receives a VISCA command or from the
CCU tally port on the back of the Quick-Connect CCU.
3. IR Sensors – Dual IR sensors are built into the front of the WallVIEW CCU HD-18 to receive IR
signals from the IR remote control supplied with the camera.
4. Power Light – A power light is illuminated when the camera is turned on.
Compatible Switchers and Joystick Controllers:
ProductionVIEW HD
(999-5600-000)
ControlVIEW XHD
(999-5672-000)
Precision Camera Controller
(999-5700-000)
WallVIEW CCU HD-18 Manual 341-889 Rev. C Page 3 of 18
Page 4
WallVIEW CCU HD-18
Figure 3: WallVIEW CCU HD-18 camera (back)
5
9
6
10
7
11
8
5. RS-232 In & IR Out – The RS-232 accepts modified VISCA™ protocol for camera control, as well
as transmits IR signaling received by the IR receivers, which can be transmitted to third party
devices.
6. DIP Switch Settings – Settings for IR remote, baud rate, SD output format, image flip can be
configured on these switches. See page 7 for additional information switch settings.
7. HD Video Select – A rotary switch allows the user to choose the component HD output video
resolution and format. See page 7 for additional information on switch settings.
8. 12 VDC Input – NOTE: The power input is not used with the WallVIEW CCU HD-18 system. This
is only used on the standard, ClearVIEW HD-18 camera.
9. YPbPr Video Output – Component HD video is fed through the DB-15 connector.
10. SD Video Output – Standard definition video is fed through the BNC connector.
11. EZ Port – CAT-5 cable (up to 100 feet) is connected to the Quick-Connect SR. The EZ-Port
supplies power to the camera and delivers component HD video up to 100 feet.
12. EZIM CCU Card – Slot card for sending power (36 VDC) to the HD-18 camera and delivering video
to the Quick-Connect CCU through the card in the back of the camera base.
12
WallVIEW CCU HD-18 Manual 341-889 Rev. C Page 4 of 18
Page 5
WallVIEW CCU HD-18
Quick-Connect CCU Front Panel Controls (left to right):
Tally Light:
The blue LED tally light on the front panel is tied to the tally contacts on the rear panel allowing the user
to easily track which camera interface is being used in a multi-camera system by supplying a simple
contact closure (i.e. from ProductionVIEW Super Joystick or ProductionVIEW HD).
LCD Display:
Backlit (blue) display indicates which parameter (iris, detail, etc.) is being adjusted. When a rotary
encoder is moved, the name of the control being actuated and the value of that assigned parameter will
be displayed.
Scenes A, B & C:
Three camera adjustment scenes (A, B & C) can be stored into microprocessor memory. When lit (backlit
blue SPDT switch), the scene is activated. To store a scene, the user adjusts the controls and touches
and holds the scene button down until the button blinks.
Detail:
The Detail control sharpens or softens objects in the frame.
Red & Blue Gain Controls:
The Red and Blue Gain encoders adjust the red and blue gain of the signal when AWB is disengaged.
AWB:
The Automatic White Balance controls/adjusts the color levels automatically when engaged. Turn off
AWB to manually adjust the Red and Blue levels, as well as Red, Green and Blue Enhance.
SHIFT:
Pressing Shift illuminates the button and changes the Pedestal adjustment knob to Knee adjustment.
Knee adjustment allows a bright objects that are easily overexposed to be reproduced more accurately.
Pressing the Shift button a second time turns the light off, and the knob reverts to Pedestal adjustment.
Pedestal / Knee, Chroma & Gamma:
The Pedestal adjustment controls the absolute black level of an image. Chroma controls the overall color
of the image being captured. Gamma adjusts the overall brightness of an image. See SHIFT for
information on Knee.
Auto Iris:
The Auto Iris mode automatically adjusts the iris and gain of the camera. To manually adjust the iris or
gain, turn off this control.
Manual Iris:
The manual iris control allows the user to set the iris manual to one of the 18 settings available.
Gain:
The Gain control boosts the signal level when the iris is open all the way, and there is not enough lighting
available. To manually adjust the gain Auto Iris must be off.
WallVIEW CCU HD-18 Manual 341-889 Rev. C Page 5 of 18
Page 6
WallVIEW CCU HD-18
Rear Panel Connections and Controls (Left to Right):
+ G
Power Supply Input:
36V 2.78 Amp power supply on a 5.5mm OD x 2.5mm ID connector.
Power on RJ-45:
Power is provided on a CAT-5 cable to EZIM CCU.
RS-232 IN on RJ-45:
RS-232 Input from ProductionVIEW or PTZ controller. Daisy Chain control is not supported.
RS-232 OUT / G/L Out on RJ-45:
The HD-18 PTZ camera does not support this feature.
Tally on 2-pin Phoenix type connector:
Contact Closure lights LED on front panel allowing indication of which QCCU/camera combination is
active in a multi-camera/QCCU installation. A tally command will also be sent to the camera to illuminate
the LED on the cameras that have on-board tally lights (AW Series cameras).
G/L Input on BNC-F:
This option is not available for the HD-18 camera.
Camera Feature Switches:
The QCCU interface has an 8-position dip switch on the rear panel to allow future functionality.
Y-Gain:
Adjusts Y-Gain and allows the user to fine tune the video signal especially over longer cable lengths.
Adjust to system requirements.
Distance:
Distance Adjustments for CAT-5 cable (<100’, 200’, 300’, 400’+) equalizes the length of the twisted pairs
for improved video performance.
Video Outputs:
Four video signals can be transmitted from the EZIM CCU concurrently allowing the CCU system to
return HD and SD (composite video on cameras with simultaneous outputs, such as the HD-18) at the
same time. Note: Y-C (S-Video is not available on the HD-18 camera).
Connector Labels and Supported Video Signals
Y/Y: Y of YPbPr on BNC-F connector
PB/C: PB of YPbPr on BNC-F connector
PR: PR of YPbPr on BNC-F connector
COMP: Composite (CVBS) Video on BNC-F connector
Video RJ-45
Return of the camera’s four (4) video signals from the EZIM CCU to the Quick-Connect CCU on CAT-5
cable.
WallVIEW CCU HD-18 Manual 341-889 Rev. C Page 6 of 18
Page 7
WallVIEW CCU HD-18
First Time Set-up with the WallVIEW CCU HD-18:
WallVIEW CCU HD-18 was designed to be exceptionally easy to use and operate. There is
documentation at the back of the manual for pin-outs for all of the connectors on the WallVIEW CCU HD18 camera.
Getting Started:
First, set up the HD and SD output resolutions for the camera, along with IR output, baud rate and image
flip. On the next page are the options for the switches that are found on the back of the camera.
Figure 5: Dip Switch and HD Video Output Resolution Setting Options for the HD-18 Camera
IR 1
1 & 2 UP
IR 2ONIR 3
ON
21
12
Note: The Test Bars are non standard, but are 75% YCbCr Color Bars and are intended as a
convenience for testing the signal path only.
• IR 1, 2 & 3: These settings, using switches 1 & 2, determine the IR frequency of the IR remote control
that was supplied with your camera. The IR remote has the capability of operating up to three different
PTZ cameras from one remote, using the selector buttons at the top of the remote.
• IR Out: The IR output is sent on the RJ-45, RS-232 jack on the back of the camera. NOTE: When
using the Quick-Connect CCU, the IR output must be in the Off position (up).
• Baud Rate: The options for baud rate are either 9600 or 38,400 for RS-232.
• SD Output Frequency: Select either NTSC or PAL as the output for the camera’s SD signal that is
transmitted on the BNC connector.
• SD Output Size: Three options are available for the SD output, select from crop, squeeze or letterbox.
• Image Flip: Turing Image Flip on (switch down), will allow the camera to be inverted.
• Test Bars: Turning this switch on will override the camera video output and send test video bars from
the camera to the CCU to allow more accurate setting of the video level at the CCU.
• Switch 10: This switch is unused, and should be left in the OFF position.
RS-232 Cabling
For RS-232, use a standard CAT-5 cable (568B termination for RJ-45 connectors) from the RS-232 port
on the back of a Vaddio ProductionVIEW camera controller or switcher. If the camera will be connected
to a third-party control system (such as AMX or Crestron), a DB-9 to RJ-45 adapter cable is supplied with
the camera for RS-232.
IR Output – Switch 3
When operating the HD-18 camera with the Quick-Connect CCU, the IR Output must be set to the OFF
position
on the back of the camera. If it is not turned off, it will interfere with proper operation of the PTZ
camera.
DIP SWITCH SETTINGS
IR
OUT
OFF
ON
3
3
9600
bps
38400
bps
4
4
SD
NTSC
SD
PAL
5
56
SD
LB
7
7
IMAGE
FLIP
OFF
ONON
8
SD 4:3
6 & 7 UP
SD
SQ
68109
TEST
10
BARS
OFF
OFF
ON
910
0
1
2
3
4
5
6
7
HD VIDEO SELECT
720p/59.94
1080i/59.94
1080p/59.94
1080p/60
720p/50
1080i/50
1080p/50
480i/29.97
8
9
A
B
C
D
E
F
576i/25
1080p/30
1080p/25
WallVIEW CCU HD-18 Manual 341-889 Rev. C Page 7 of 18
Page 8
WallVIEW CCU HD-18
INSTALLATION
The WallVIEW CCU HD-18 product was specifically designed for installation on a vertical wall surface
with CAT-5 cable connectivity for Power, Video and Control signaling (three cables are required).
Installation is simplified in that no custom 8-Pin mini-din cables or expensive S-Video plenum cables are
needed and no power outlets are required near the camera bracket. All cabling is routed to the head-end
using CAT-5 cables. The use of “pass-thru” RJ-45 connectors should not be used (see notice on page 2).
Before Installing
• Locate the camera mounting location paying close attention to camera viewing angles, lighting
conditions, possible line of site obstructions, and checking for in-wall obstructions where the camera
is to be mounted. Pick a mounting location to optimize the performance of the camera.
• Pre-wire all cabling as required (see the wiring diagram example below).
• The Thin Profile Wall Mount for the WallVIEW CCU HD-18 can be mounted directly to a 2-gang wall
box or can be mounted to the drywall using four dry wall anchors.
Connecting the EZIM CCU to the EZIM CCU Slot Card in the HD-18 Camera
Rear Panel
HD-18 with
EZIM CCU
Slot Card
PS - 36VDC
Power (4pr.)
YPbPr and CVBS (4pr.)
RS-232
RS-232
Vaddio Precision Camera Controller
YPbPr
HD Monitor
(Simulated Feed)
CVBS
SD Monitor
WallVIEW CCU HD-18 Manual 341-889 Rev. C Page 8 of 18
Page 9
WallVIEW CCU HD-18
MOUNTING AND INSTALLATION INSTRUCTIONS
Step 1:
After determining the optimum location of the camera system, route the required 3 (three) CAT-5 cables
from the camera to the Quick-Connect CCU interface located at the head-end. The three CAT-5 cables
should feed-through the oval slot located on the rear flange of the wall mount. If the bracket is to be
mounted on a 2-gang wall box, use the screws supplied with the wall box cover plate to attach the Thin
Profile Wall Mount. If mounting to the drywall with wall anchors, use four (4) quality wall anchors. The
mounting holes are slotted and are 90° opposing to provide easy leveling. Level the mount and tighten
down the mounting screws.
Step 2:
Locate the EZIM CCU Card (see the front page of the manual for a picture of the device). Remove the
blank panel below the connectors on the back of the camera. Slide the EZIM CCU Card into the slot on
the back of the camera until the connector is seated into the camera. Tighten the thumb screws on the
EZIM CCU Card.
Note: IR Output – Switch 3
When operating the HD-18 camera with the Quick-Connect CCU, the IR Output must be set to the OFF
position on the back of the camera. If it is not turned off, it will interfere with proper operation of the PTZ
camera.
Step 3:
Follow the sample wiring diagram on the previous page for connecting the CAT-5 cables to the camera
and Quick-Connect CCU, using a Vaddio ProductionVIEW Precision Camera Controller. Additional
diagrams are available on our website for installation with other equipment.
IMPORTANT NOTE: Check all CAT-5 cables for continuity in advance of the final
connection. Plugging the POWER CAT-5 Cable into the wrong RJ-45 may cause
damage to the camera system and void the warranty.
Step 4:
Place the camera onto the camera mount and using the ¼”-20 screws to secure the camera to the mount.
Step 5:
Connect the Vaddio 36 VDC power supply to an AC outlet. Power will travel down the Power CAT-5
cable to the camera. The camera will “Home” to a centered position ready for control information from the
IR remote control or RS-232 camera controller of the integrators’ choice. To insure proper continuity of
control and operation of the cameras, the RS-232 controller (control system or joystick) should be
powered on after the camera.
Step 6:
For setting up the CCU, first make sure that the video monitor that you are using is set up correctly, and is
delivering accurate color reproduction. Next, adjust the iris level of the camera, so that brighter areas are
not washed out. After that is done, adjust the Pedestal level so that the black levels are not too dark, and
not too light. After this, adjust the Red & Blue Gain, Gamma, Detail, Knee and Chroma. NOTE: Gain
(next to Iris, should be left at 0 (zero), unless lighting is inadequate, then turn it to a level where the signal
brightness is at an appropriate level. Gain adds additional noise (grain) to the video the higher it is turned
up.
WallVIEW CCU HD-18 Manual 341-889 Rev. C Page 9 of 18
Page 10
WallVIEW CCU HD-18
WallVIEW CCU HD-18
Part NumbersWallVIEW CCU HD-18 999-6907-000 (North America)
•Vaddio ClearVIEW HD-18
Image Device 1/3” CCD
Picture Elements 1.3 Megapixels
Signal System HD: 1080p, 1080i or 720p @ 59.94; 1080p @ 60; 1080p, 1080i or 720p @ 50
Lens 18x Optical Zoom
Focal Length f=4.7 to 84.6mm
Horizontal Viewing Angle 3.2 to 55.2 degrees (16:9)
Frame Delay 1 frame
Video S/N Ratio >50 dB
Invertible Yes
Minimum Illumination 1.8 lux
Control Protocol VISCA
Serial Communication RS-232 (9600 or 38,400)
Pan Range +170 degrees to -170 degrees
Tilt Range +90 degrees to -30 degrees
Pan/Tilt Speed 0.25° to 60° degrees/second
Preset Positions 16 (internal), 6 recalled via IR Remote
Weight 5.8 lbs. (2.63 kg.)
•Quick-Connect CCU Interface (QCCU)
Connectors Power Connector: 5.5mm OD x 2.5mm ID
Camera Select Switch For Future Use – All switches should be in the down position
Video Adjustments Y-Gain (luminance gain) for fine tuning over longer cable distances
CAT-5 Cable Distance Up to 500’ (152.4m)
Power Supply 36 VDC, 2.78 Amp
Dimensions 1-RU Rack Mount - 1.75” H x 19” W x 6” D (4.45 cm x 4.26 cm x 15.24 cm)
•Thin Profile Wall Mount HD-18
Materials 12-Gauge CRS with Black Powder Coat Paint
Dimensions 5.125” H x 6.75” W x 10” D (13 cm x 17.15 cm x 25.4 cm)
Weight Approx. 2.4 lbs. (1.1kg)
The WallVIEW HD-18 PTZ offers the following accessories for a complete, professional installation.
WallVIEW CCU HD-18 999-6907-000W (Arctic White - North America)
WallVIEW CCU HD-18 999-6907-001 (INT’L)
WallVIEW CCU HD-18 999-6907-001 (Arctic White - INT’L)
SD: Composite NTSC or PAL (simultaneous with HD) NOTE: SD output not on Quick-Connect SR
Power RJ-45: Supplies 36V to EZIM CCU
Control In RJ-45: Accepts RS-232 from ProductionVIEW or other non-daisy-chain control systems
Control Out RJ-45: Unused
Tally: 2-Pin Phoenix type spring cage connector
Video Inputs: BNC Connector for Sync (not available on HD-18)
Video Outputs: BNC Connectors for HD Analog Component (Y,PB,PR) / SD (Composite)
Video RJ-45: Transports HD video from camera EZIM CCU
Distance Compensation: 100’, 200’, 300’, 400’+
15-pin to Male BNC output cable
440-5600-001 (3 ft.)
440-5600-002 (6 ft.)
440-5600-003 (7 inch.)
Drop Down Ceiling Mount
535-2225-296
WallVIEW CCU HD-18 Manual 341-889 Rev. C Page 10 of 18
Page 11
WallVIEW CCU HD-18
Compliance and CE Declaration of Conformity (HD-18 PTZ Camera)
FCC Part 15 Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at his/her own expense.
Operation is subject to the following two conditions: (1) This device may not cause interference, and (2)
This device must accept any interference including interference that may cause undesired operation of
the device.
Changes or modifications not expressly approved by Vaddio can affect emission compliance and could
void the user’s authority to operate this equipment.
ICES-003 Compliance
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus
set out in the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’emet pas de bruits radioélectriques dépassant les limites applicables
aux appareils numeriques de la classe A préscrites dans le Règlement sur le brouillage radioélectrique
édicte par le ministère des Communications du Canada.
European Compliance
This product has been evaluated for Electromagnetic Compatibility under the EMC Directive for Emissions and
Immunity and meets the requirements for a Class A digital device. In a domestic environment this product may cause
radio interference in which case the user may be required to take adequate measures.
Standard(s) To Which Conformity Is Declared:
EMC Directive 2004/108/EC
EN 55022 A: 2006 + A1 2007 (CISPR 22:2005/A1:2005) Conducted and Radiated Emissions
AS/NZS CISPR 22: 2006, Australia and New Zealand - Conducted and Radiated Emissions
VCCI V-3/2009.04, Japan - Conducted and Radiated Emissions
EN 55024: 1998 + Amendments A1: 2001 + A2: 2003 - Electromagnetic Compatibility - Immunity
EN 61000-4-2 Electrostatic Discharge
EN 61000-4-3 Radiated Immunity
EN 61000-4-4 Electrical Fast Transients
EN 61000-4-5 Surge Immunity
EN 61000-4-6 Conducted Immunity
EN 61000-4-8 Power Frequency Magnetic Field
EN 61000-4-11 Voltage Dips, Interrupts and Fluctuations
WallVIEW CCU HD-18 Manual 341-889 Rev. C Page 11 of 18
Page 12
WallVIEW CCU HD-18
Compliance and CE Declaration of Conformity (Quick-Connect CCU and EZIM CCU)
FCC Part 15 Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at his/her own expense.
Operation is subject to the following two conditions: (1) This device may not cause interference, and (2)
This device must accept any interference including interference that may cause undesired operation of
the device.
Changes or modifications not expressly approved by Vaddio can affect emission compliance and could
void the user’s authority to operate this equipment.
ICES-003 Compliance
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus
set out in the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’emet pas de bruits radioélectriques dépassant les limites applicables
aux appareils numeriques de la classe A préscrites dans le Règlement sur le brouillage radioélectrique
édicte par le ministère des Communications du Canada.
European Compliance
This product has been evaluated for Electromagnetic Compatibility under the EMC Directive for
Emissions and Immunity and meets the requirements for a Class A digital device. In a domestic
environment this product may cause radio interference in which case the user may be required to take
adequate measures.
Standard(s) To Which Conformity Is Declared:
EMC Directive 89/336/EEC
EN 55022A Conducted and Radiated Emissions
EN 55024 Electromagnetic Compatibility - Immunity
EN 61000-4-2 Electrostatic Discharge Requirements
EN 61000-4-3 Radiated Electromagnetic Field Requirement
EN 61000-4-4 Electrical Fast Transients / Burst Requirements
EN 61000-4-5 Surge Requirements
EN 61000-4-6 Conducted Immunity Requirements
EN 61000-4-8 Power Frequency Magnetic Field Requirements
EN 61000-4-11 Voltage Dips, Interrupts and Fluctuations Requirements
WallVIEW CCU HD-18 Manual 341-889 Rev. C Page 12 of 18
Page 13
WallVIEW CCU HD-18
Warranty Information:
Hardware* Warranty - One year limited warranty on all parts. Vaddio warrants this product against defects in
materials and workmanship for a period of one year from the day of purchase from Vaddio. If Vaddio receives notice
of such defects during the warranty period, they will, at their option, repair or replace products that prove to be
defective.
Exclusions - The above warranty shall not apply to defects resulting from: improper or inadequate maintenance by
the customer, customer applied software or interfacing, unauthorized modifications or misuse, operation outside the
normal environmental specifications for the product, use of the incorrect power supply, improper extension of the
power supply cable or improper site operation and maintenance.
Vaddio Customer service – Vaddio will test, repair, or replace the product or products without charge if the unit is
under warranty and is found to be defective. If the product is out of warranty, Vaddio will test then repair the product
or products. The cost of parts and labor charge will be estimated by a technician and confirmed by the customer prior
to repair. All components must be returned for testing as a complete unit. Vaddio will not accept responsibility for
shipment after it has left the premises.
Vaddio Technical support - Vaddio technicians will determine and discuss with the customer the criteria for repair
costs and/or replacement. Vaddio Technical Support can be contacted through one of the following resources: e-mail
support at support@vaddio.com or online at www.vaddio.com
Return Material Authorization (RMA) number - Before returning a product for repair or replacement, request an
RMA from Vaddio’s technical support. Provide a technician with a return phone number, e-mail address, shipping
address, and product serial numbers and describe the reason for repairs or returns as well as the date of purchase
and proof of purchase. Include your assigned RMA number in all correspondence with Vaddio. Write your assigned
RMA number on the outside of the box when returning the product.
Voided warranty – The warranty does not apply if the original serial number has been removed or if the product has
been disassembled or damaged through misuse, accident, modifications, or unauthorized repair. Cutting the power
supply cable on the secondary side (low voltage side) to extend the power to the device (camera or controller) voids
the warranty for that device.
Shipping and handling - Vaddio will not pay for inbound shipping transportation or insurance charges or accept any
responsibility for laws and ordinances from inbound transit. Vaddio will pay for outbound shipping, transportation, and
insurance charges for all items under warranty but will not assume responsibility for loss and/or damage by the
outbound freight carrier.
• If the return shipment appears damaged, retain the original boxes and packing material for inspection by the carrier.
Contact your carrier immediately.
Products not under warranty - Payment arrangements are required before outbound shipment for all out of
warranty products.
*Vaddio manufactures its hardware products from parts and components that are new or equivalent to new in
accordance with industry standard practices.
Other General Information:
Care and Cleaning
Do not attempt to take this product apart at any time. There are no user-serviceable components inside.
• Do not spill liquids in the WallVIEW CCU HD-18
• Keep this device away from food and liquid
• For smears or smudges on the console, wipe with a clean, soft cloth with a light duty household cleaner that
leaves no residue. Repeated use of a “Windex®” type product with vigorous pressure may remove some of
the silk screening and this will void the warranty.
•Do not use any abrasive chemicals.
Operating and Storage Conditions:
Do not store or operate the WallVIEW CCU HD-18 under the following conditions:
• Temperatures above 40°C (104°F) or temperatures below 0°C (32°F)
• High humidity, condensing or wet environments or In inclement weather
• Dusty environments
.
WallVIEW CCU HD-18 Manual 341-889 Rev. C Page 13 of 18
Page 14
WallVIEW CCU HD-18
•Under severe vibration
Appendix 1:
Video Pin-out Table for WallVIEW HD-18
Pin YPbPr
1 Pr
2 Y
3 Pb
4 5 6 Pr GND
7 Y GND
8 Pb GND
9 10 11 12 13 14 15 -
EZIM CCU Slot card Pin out Assignments
(568B Wiring Standard)
WallVIEW CCU HD-18 Manual 341-889 Rev. C Page 14 of 18
Page 15
WallVIEW CCU HD-18
Appendix 3: Communication Specification
Communication Speed: 9600 bps (default)
Start bit: 1
Stop bit: 1
Data bits: 8
Parity: None
No Flow control
NOTE: The Vaddio ClearVIEW HD-18 Control Protocol is similar, but not identical to the Sony™
VISCA™ command set in order to be compatible with several popular control devices. Not all VISCA
commands are supported and there are many HD-18 specific commands in the following Command and
Inquiry Lists.