
UltraSync Wi-Fi Doorbell
Camera
Installation Guide
P/N 466-xxxx-EN • REV 03 • ISS 25SEP17 © 2017 U nited Technologies Corporation. All rights reserved. 1

Contents
Product overview ........................................................3
Installation environment ..............................................3
Camera description–front and rear .............................5
Camera description–sides and top .............................6
Doorbell camera LED indicator .............................7
Accessing the Micro SD card ......................................8
Installation Step 1 .......................................................8
Installation Step 2 .......................................................9
Installation Step 3 ..................................................... 10
Installation Step 4 ..................................................... 11
Getting started .......................................................... 12
Operating the doorbell .............................................. 13
Video intercom .................................................... 13
Live view ............................................................. 13
Playback ............................................................. 13
Recording ........................................................... 13
Alarm notification ................................................ 13
Add camera to the network via WPS ........................ 14
TruVision Device Manager ....................................... 14
Troubleshooting ....................................................... 15
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Product overview
This is the installation guide for the following
UltraSync IP camera models:
RS-3240 (1080p IP Wi-Fi Doorbell IR camera, US)
RS-3241 (1080p IP Wi-Fi Doorbell IR camera,
EMEA)
Installation environment
When installing the product, consider these factors:
Electrical: The doorbell camera may only be
connected to mechanical and digital doorbells that
use 16-24 VAC power.
Included transformer: RS-3241 includes an input
16-24 VAC transformer. Contact a qualified
electrician to properly wire according to national
and local wiring code.
Wi-Fi: The doorbell camera is only compatible with
2.4 GHz networks. Ensure that the location
planned for the installation of the camera is able to
receive a -65 dBM or better Wi-Fi signal.
Network: Recommended at least 768kbps
upstream bandwidth for each camera to connect to
the internet.
Ventilation: Ensure that the location planned for
the installation of the camera is well ventilated.
Temperature: Do not operate the camera beyond
the specified temperature, humidity, or power
source ratings. The operating temperature of the
camera is between -30 to +50°C (-22 to 122°F).
Humidity is below 90%.
P/N 466-xxxx-EN • REV 03 • ISS 25SEP17 © 2017 U nited Technologies Corporation. All rights reserved. 3

Moisture: Do not expose the camera to rain or
moisture, or try to operate it in wet areas. Moisture
can damage the camera and also create the
danger of electric shock.
Servicing: Do not attempt to service this camera
yourself. Any attempt to dismantle this product
invalidates the warranty and may also result in
serious injury. Refer all servicing to qualified
service personnel.
Cleaning: Do not touch the sensor modules with
fingers. If cleaning is necessary, use a clean cloth
with some ethanol and wipe the camera gently.
Reflectivity: Ensure that there is no reflective
surface too close to the camera lens. The IR light
from the camera may reflect back into the lens
causing reflection.
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1. Microphone
2. IR (infrared) LED
3. Lens
4. LED indicator
5. Doorbell button
6. AC power terminal
screws
Camera description–front and rear
P/N 466-xxxx-EN • REV 03 • ISS 25SEP17 © 2017 U nited Technologies Corporation. All rights reserved. 5

1. Micro SD card slot
2. Speaker
Camera description–sides and top
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Doorbell camera LED indicator
The following table describes the doorbell camera
LED behavior (see item 4 in “
P/N 466-xxxx-EN • REV 03 • ISS 25SEP17 © 2017 U nited Technologies Corporation. All rights reserved. 7

Temporary Wi-Fi
connection enabled
Slow blinking
WPS in process
Camera description–front and rear” ). The
LED indicator can be turned on or off using the
UltraSync SmartHome app.
Blue
White
Blue
White
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