This is the installation guide for the following UltraSync IP camera
models:
RS-3230/3231 (1080p IP Wi-Fi Desktop IR camera)
RS-3250/3251 (1080p IP Wi-Fi Bullet IR camera)
Installation environment
When installing your product, consider these factors:
Electrical: Electrical wiring should be installed carefully by
qualified service personnel. Always use a proper Power over
Ethernet (PoE) switch or a 12 VDC UL listed Class 2 or CE
certified power supply to power the camera. Do not overload
the power cord or adapter.
Ventilation: Ensure that the location planned for the
installation of the camera is well ventilated.
Temperature: Do not operate the camera beyond the
specified temperature, humidity or power source ratings. The
operating temperature of the camera is between -30 to +60°C
(-22 to 140°F). Humidity is below 90%.
Moisture: Do not expose the camera to rain or moisture, or try
to operate it in wet areas. Turn the power off immediately if the
camera is wet and ask a qualified service person for servicing.
Moisture can damage the camera and also create the danger
of electric shock.
Servicing: Do not attempt to service this camera yourself. Any
attempt to dismantle or remove the covers from this product
invalidates the warranty and may also result in serious injury.
Refer all servicing to qualified service personnel.
Cleaning: Do not touch the sensor modules with fingers. If
cleaning is necessary, use a clean cloth with some ethanol
and wipe the camera gently. If the camera will not be used for
an extended period of time, put on the lens cap to protect the
sensors from dirt.
Reflectivity: Ensure that there is no reflective surface too
close to the camera lens. The IR light from the camera may
reflect back into the lens causing reflection.
For proper operation, adhere to the following cable and power
requirements for the cameras. Category 5 cabling or better is
recommended. All network cabling must be installed according to
applicable codes and regulations.
Package contents
Check the package and contents for visible damage. If any
components are damaged or missing, do not attempt to use the
unit; contact the supplier immediately. If the unit is returned, it
must be shipped back in its original packaging.
CAUTION: Use direct plug-in UL listed power supplies marked
Class 2/CE certified or LPS (limited power source) of the required
output rating as listed on the unit.
CAUTION:Risk of explosion if battery is replaced by an incorrect
type. Dispose of used batteries according to the instructions.
Before mounting a camera:
Ensure that all the related equipment is powered off during the
physical installation/camera mounting.
Ensure that the wall or ceiling is strong enough to withstand
four times the weight of the camera assembly.
Bullet Camera
To mount the bullet camera on a wall or ceiling:
1. Drill the holes for the mounting hardware in the mounting
surface using the supplied drill template. To route the cables
from the base of the camera, drill a cable access hole i n the
mounting surface.
2. Route network cables to the mountung location as needed.
3. Secure the camera to the wall or ceiling with the supplied screws.
4. Connect the power cable and video output cable as needed.
Note: If the light source where the camera is installed
experiences rapid, wide variations in lighting, the camera may not
operate as intended.
To quickly put the camera into operation:
1. Mount the camera. (See “Mounting” on page 10)
2. Connect the camera to a local network via Wi-Fi. (See “Add
cameras to a Wi-Fi network” on page 15)
3. Add the camera to the UltraSync app. (See “Add cameras to
UltraSync” on page 17)
1. Setting up Ethernet/Wi-Fi transmission
Wi-Fi transmission distance
The Wi-Fi transmission distance/range of the camera is
approximately 50m (164 ft.) in open air applications.
Note: The transmission distance may vary due to the presence of
physical obstacles such astrees, walls, elevators, fire doors,
furniture, etc. Avoid very solid walls and metallic objects in the
transmission path.
Other Wi-Fi networks (for example Wi-Fi, WiMAX) operating on
2.4 GHz and certain types of devices (such asmicrowave ovens
or point-to-point Wi-Fi transmissions) can cause interference with
the network and a reduction in transmission distance/range.
Wi-Fi signal strength
Wi-Fi signal strength can be checked in the Wireless List in the
camera’s browser interface (see “Add cameras to a Wi-Fi
network” on page 15). Use the scale below to determine if actions
are needed to improve performance.
85+ – Excellent:
No additional actions needed and default video resolutions
settings may be increased if required.
No additional actions are required to increase signal strength. It is
not recommended to increase video resolution settings.
65-75 – Good:
We recommendusing a Wi-Fi repeater or powerline adapter to
increase signal strength. Alternatively, video resolutions settingsmay be reduced to minimize poor video quality.
Below 65 – Poor:
We do not recommend using a camera with a signal strength
below 65. Video streams are not likely to work below this level. A
Wi-Fi repeater or powerline adapter should be used to increase
signal strength.
2. Add cameras to a Wi-Fi network
RECOMMENDED METHOD
(use atemporary Wi-Fi connection for setup)
Note: We highly recommended using a dedicated router for all
UltraSync installations that include cameras for the following
reasons:
Avoids service calls fromhomeowners as a result of changing
their Wi-Fi password.
Maintains privacy of the homeowner’s Wi-Fi network
password.
Reduces the risk of local communication issues between the
router, cameras, and UltraSync panel s.
Note: While the steps below are followed, the camera cannot be
accessed by users other than the user performing the setup.
1. Apply power to the camera using the included power supply.
Note: It may take up to two minutes for the camera to boot up.
2. Note the model and serial numbers on the camera.
3. Find the camera in the list of wireless networks available to the
device being used for setup and initiate connecti on.
4. Enter the camera’s serial number as the security
key/password.
5. Log in to the browser interface (see “Browser requirements”
Ensure the proper installation of camera hardware and follow the
instructions in “Add cameras to a Wi -Fi network” on page 15
before adding cameras to UltraSync.
Note: Make sure the camera and UltraSync intrusion panel are on
the same local area network. Applications where the intrusion
panels use cellular only (no Wi-Fi or Ethernet connection) are not
compatible with this camera.
Note: For detailed information on how to set up the UltraSync
app, add locations, and log in as an installer, see t he UltraSync
Hub Reference Guide.
1. Using an iOS or Android device, open the UltraSync app and
log in to the site as the installer.
2. Tap the menu icon at the top left of the screen, and t hen tap
Settings.
3. Tap Cameras in the Settings Selector drop-down.
4. Tap Scan for New Cameras.
5. The “Success!” message appears after a few seconds.
Note: The “Success" message appears after a camera scan
was executed. This does not indicate cameras were added to
the system.
6. The IP and MAC addresses automatically populate for all
cameras on the network. Scroll down to see and verify
connected cameras.
10. Change LAN settings to the required configuration. If a static
IP Address isrequired, change the IPv4 Address and IPv4
Subnet Mask to match the router.
a. Change the static IP address to something different than
the default 192.168.1.70 if more than one camera is used
on the network.
b. Click the Test button to ensure that the IP address is not
already assigned to another device in the network.
11. Cli ck Saveon the bottom of the screen.
12. Power cycle the camera.See “4. Reboot cameras” on page
18.
Add cameras via WPS
A WPS-enabled wireless router is required to add a camera using
the WPS function.
1. Press the WPS buttonon the router.
2. Within 120 seconds of pressing the WPS button on the router,
press the WPS button on the camera for approximately two
seconds. See “Camera description – Bullet Camera” on page
6 and “Camera description – Desktop Camera” on page 7 for
WPS button and LED locations.
The link LED on the camera flashes rapidly to indicate that it
has joined the wireless network.
3. Power cycle the camera. See “4. Reboot cameras” on page
Default camera settings can be modified using the camera’s
browser configuration interface.
To determine the IP address of the camera to be configured:
Launch the TruVision Device Manager and locate the camera
in the list by device type and/or serial number. The IP address
is listed next to device type.
Launch the UltraSync app and tap the menu icon at the top left
of the screen, tap Settings, and then tap Cameras in the
Settings Selector drop-down.
Note: UltraSync installer privileges are required to view
camera IP addresses.
To access the camera’s browser configuration interface:
Type the IP address obtained using one of the methods above
into a browser (see “Browser requirements” on page 13), and
then enter the login credentials.
In TruVision Device Manager, double-click the IPV4 Address
of the camera in the Device finder tab, and then e nter t he login
credentials.
TruVision Device Manager
In addition to finding device IP addresses, camera IP settings can
be changed in Device Manager without launching the browser
configuration interface.
TruVision Navigator
UltraSync cameras are compatible with TruVision Navigator video
management system software, which delivers powerful
centralized and remote video management capabilities.
Note: Go to www.interlogix.com/video to download TruVision
Device Manager and TruVision Navigator. See the TruVisio n
Device Manager User Manual and the TruVision Navigator User
Manual for further information and capabilities.
The camera does not appear in the list of Wi-Fi networks.
1.
The camera takes up to 90
seconds to boot up.
Another user is currently setting up
the camera using the
recommended method or the
camera has previously been set up
using the recommended method.
The camera does not add to the UltraSync network when Scan
2.
for Cameras is selected.
Older firmware versions do not
support cameras.
The camera will not work if the
devices are not on the same
network.
UltraSync Hub must be using IP
to work with the cameras.
Make sure you are not adding
cameras on a network that
already has a high number of
cameras installed on the same
network. This is unusual, but
may be common in testing
environments.
It will not show in Wi-Fi
Networks until this is complete.
Perform a factory reset to
broadcast the camera again.
Make sure your panel is updated
to the XXXXXX-04 Firmware or
newer.
Make sure your camera and
theUltraSync Hub panel are on
the same network.
Ensure that the UltraSync Hub
panel is not installed using a
cellular radio only.
Put UltraSync Hub and the
cameras on their own router and
this should solve the problem.
The camera was added in the setup process, but the video
3.
doesn’t show in the Cameras tab.
Cause Solution
After completing the setup
process, the camera may take
up to two minutes to full sync
and show in the UltraSync App.
4. Live Video isn’t giving good quality. It is choppy, shows gray, etc.
Cause Solution
Check to make sure the
camera’s Wi-Fi and/or Ethernet
connection speeds are
adequate (500 Kbps minimum).
The cameras default settings
are set up to work on a strong
home network.
5. Video Clips take a long time to load.
Cause Solution
The cameras default settings
are set up to have video clips
start playing in the UltraSync
app within 15 seconds (on a
strong network). If default
settings were changed to longer
clip times or higher video
quality, the amount of time
needed to access the clip
increases.
Wait for the process to complete
Make sure the camera is still
connected to the network.
If video still doesn’t appear, go
back into setup and perform the
“Scan for Cameras” function
again.
If Wi-Fi connection speeds are
poor, we recommend using a WiFi repeater to increase signal
strength.
In some cases, low video settings
may be required to achieve a
smooth video. Use the TruVision
browser to change the cameras
video settings.
Lower the quality or length of
clips to shorten load times.
FCC compliance Class B: This equipment has been tested and
FCC conditions This devic e compl ies with Part 15 of the FCC
Interlogix is part of UTC Climate, Controls &
Security, a unit of United Technologies
Corporation. All rights reserved.
Trade names used in this document m ay be
patents
trademarks or registered tradem arks of the
manufacturers or vendors of the respective
products.
2955 Red Hill Avenue, Costa Mesa, CA
92626-5923, USA
Authorized EU manufacturing r epresentative:
UTC Fire & Security B.V.
Kelvinstraat 7, 6003 DH Weert, The Net herlands
found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules.
These limits are designed to provi de reasonable
protection against harmful int erference when the
equipment is operated in a commerci al
environment. This equipment gener ates, uses, and
can radiate radio frequency energy and, if not
installed and used in accordance wit h the
instruction manual, may cause harmf ul
interference to radio communic ations. Operation of
this equipment in a residenti al area is likely to
cause harmful interference in which case the user
will be required to correct t he interference at hi s
own expense.
Rules. Operation is subject to the f ollowing two
conditions:
(1) This device may not cause harmf ul
interference.
(2) This Device must accept any int erference
received, including interf erence that may cause
undesired operation.
Federal Communication Commission (FCC)
Radiation Exposure Statement
This equipment complies with F CC radiation
exposure set forth for an uncontrolled
environment. In order to avoid t he possibility of
exceeding the FCC radio frequency exposure
limits, human proximity to the ant enna shall not be
less than 20 cm (8 inches) during norm al
operation.
CAUTION: Changes or modifications not expressly
approved by UTC for compliance c ould void the
user’s authority to operate the equipment.
RS-3230/RS-3231/TVQ-8101 COMPLIES WITH
FCC PART C, FCC ID: 2AENJ-RS323x
RS-3250/RS-3251/TVB-8101 COMPLIES WITH
ACMA compliance Notice! This is a Class A product. In a domestic
FCC PART C, FCC ID: 2AENJ-RS325x
environment this product may cause radi o
interference in which case the user may be
required to take adequate measures.
Canada T his Class B digital apparatus com plies with CAN
ICES-003 (B)/NMB-3 (B).
Cet appareil numérique de la cl asse B est
conforme à la norme CAN ICES-003
(B)/NMB-3 (B).
Canadian Compliance
This Class B digital apparatus m eets all
requirements of the Canadian Int erference
Causing Equipment Regulations. Cet appareil
numérique de la classe B respects toutes l es
exigences du Règlement sur le m atériel brouilleur
du Canada.
Canada - Industry Canada (IC)
The wireless radio of this devi ce complies with
RSS 247 and RSS 102 of Industry Canada.
This Class B digital device complies with Canadian
ICES-003 (NMB-003).
Cet appareil numérique de la cl asse B respects
toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
This device complies with Industry Canada’s
licence-exempt RSSs. Operation is subject t o the
following two conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference,
including interference that may cause undes ired
operation of the device.
Le présent appareil est conforme aux CNR
d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accept er tout
brouillage radioélectrique subi, mêm e si le
brouillage est susceptible d'en comprom ettre le
fonctionnement.
This equipm should be installed and operated with
a minimum distance 20cm between the radiator
and your body
European Union
Cet équipement doit être installé et utilisé à une
distance minimale de 20 cm entre le radiateur
et votre corps
RS-3230/RS-3231/TVQ-8101 complies with I C
requirements, IC: 20201-RS323x.
RS-3250/RS-3251/TVB-8101 complies with IC
requirements, IC: 20201-RS325x.
This radio transmitter (IC: 20201-RS3130) has
been approved by Industry Canada to operate wit h
the antenna types listed below with the maximum
permissible gain indicated. Antenna t ypes not
included in this list, having a gain greater than t he
maximum gain indicated for that type, are strict ly
prohibited for use with this device.
Internal (Default) : 2.4dBi directional antenna
Le présent émetteur radio (IC: 20201-
RS31130) a été approuvé par Industrie
Canada pour
fonctionner avec les types d'antenne énumérés c idessous et ayant un gain admissible maximal et
l'impédance requise pour chaque type d'antenne.
Les types d'antenne non inclus dans cette liste, ou
dont le gain est supérieur au gain maximal indiqué,
sont strictement interdits pour l'exploit ation de
l'émetteur.
intégré 2.4dBi antenne
directives
This product and - if applicable - the suppli ed
accessories too are marked with " CE" and comply
therefore with the applicable harmonized
European standards listed under the EMC
Directive 2014/30/EU, the RoHS Directi ve
2011/65/EU and Directive:2014/35/E U (LVD).
R&TTE Compliance Statement
This equipment complies with all t he requirements
of DIRECTIVE 1999/5/CE OF THE EUROPEAN
PARLIAMENT AND THE COUNCIL OF 9 March
1999 on radio equipment and telecommunication
terminal Equipment and the mutual recognition of
their conformity (R&TTE).
This equipment is designed with t he utmost care
for the safety of those who install and use it.
However, special attention must be paid to the
dangers of electric shock and static electric ity
when working with electrical equi pment. All
guidelines of this and of the computer manufacture
must therefore be allowed at all times to ensure
the safe use of the equipment.
Installation must at all times conform to local
regulations.
2012/19/EU (WEEE directi ve): Products marked
with this symbol cannot be disposed of as
unsorted municipal waste in the Eur opean Union.
For proper recycling, return t his product to your
local supplier upon the purc hase of equivalent new
equipment, or dispose of it at designated collection
points. For more information see:
www.recyclethis.info.
2013/56/EU (battery directive): This produc t
contains a battery that cannot be disposed of as
unsorted municipal waste in the E uropean Union.
See the product documentation for specific battery
information. The battery is mar ked with this
symbol, which may include lett ering to indicate
cadmium (Cd), lead (Pb), or mercury (Hg). For
proper recycling, return t he battery to your supplier
or to a designated collection point. For more
information see: www.recyclethi s.info.
Contact information For contact information, see www.interlogix.com or
Annex 3 B and A Wideband Data Transmission systems 2400.0-2483.5 MHz:
Country Restrictio n Reasons/remarks
Norway Im plemented This subsection does not apply for the
Italy Implemented The public use is subject to general
Russian
Federation
Ukraine Limited
Limited
implementation
implementation
geographical area within a radi us of 20 km
from the centre of Ny-Ålesund.
authorization by the respectiv e service
provider.
1. SRD with FHSS modulation
1.1. Maximum 2.5 mW e.i.r.p.
1.2. Maximum 100 mW e.i.r .p. Permitted for
use SRD for outdoor applications without
restriction on installation height only for
purposes of gathering telem etry information
for automated monitoring and r esources
accounting systems. Permitted to use SRD for
other purposes for outdoor appli cations only
when the installation height i s not exceeding
10 m above the ground surface. 1.3 maxim um
100 mW e.i.r.p. indoor applications.
2. SRD with DSSS and other than FHSS
wideband modulation
2.1. Maximum mean e.i.r.p. density is
2 mW/MHz. Maximum 100mW e.i.r.p.
2.2. Maximum mean e.i.r.p. density is
20 mW/MHz. Maximum 100 mW e.i.r.p. It is
permitted to use SRD for outdoor appli cations
only for purposes of gathering tel emetry
information for automated monitoring and
resources accounting systems or security
system s.
2.3. Maximum mean e.i.r.p. density is
10 mW/MHz. Maximum 100mW e.i.r.p. indoor
applications.
e.i.r.p. ≤100 mW with built-in ant enna with
amplification factor up to 6 d Bi.
A PROPERLY INSTALLED AND MAINTAINED ALARM/SECURITY SYSTEM MAY ONLY
REDUCE THE RISK OF EVENTS SUCH AS BREAK-INS, BURGLARY, ROBBERY OR
FIRE; IT IS NOT INSURANCE OR A GUARANTEE THAT SUCH EVENTS WILL NOT
OCCUR, THAT ADEQUATE WARNING OR PROTECTION WILL BE PRO VIDED, OR
THAT THERE WILL BE NO DEATH, PERSONAL INJURY, AND/OR PROPERTY
DAMAGE AS A RESULT.
WHILE INTERLOGIX UNDERTAKES TO REDUCE THE PROBABILITY THAT A THIRD
PARTY MAY HACK, COMPROMISE OR CIRCUMVENT ITS SECURITY PRODUCTS OR
RELATED SOFTWARE, ANY SECURITY PRODUCT OR SOFTWARE
MANUFACTURED, SOLD OR LICENSED BY INTERLOGIX, MAY STILL BE HACKED,
COMPROMISED AND/OR CIRCUMVENTED.
INTERLOGIX DOES NOT ENCRYPT COMMUNICATIONS BETWEEN ITS ALARM OR
SECURITY PANELS AND THEIR OUTPUTS/INPUTS INCL UDING, BUT NOT LIMITED
TO, SENSORS OR DETECTORS UNLESS REQUIRED BY APPLICABLE LAW. AS A
RESULT THESE COMMUNICATIONS MAY BE INTERCEPTED AND COULD BE USED
TO CIRCUMVENT YOUR ALARM/SECURITY SYSTEM.
WARRANTY DISCLAIMERS
INTERLOGIX HEREBY DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS,
WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE INCLUDING (BUT NOT
LIMITED TO) ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE WITH RESPECT TO ITS SECURITY P RODUCTS AND
RELATED SOFTWARE. INTERLOGIX FURTHER DISCLAIMS ANY OTHER IMPLIED
WARRANTY UNDER THE UNIFORM COMPUTER INFORMATIO N TRANSACTIONS
ACT OR SIMILAR LAW AS ENACTED BY ANY STATE.
(USA only) SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED
WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE
OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE.
INTERLOGIX MAKES NO REPRESENTATION, WARRANTY, COVENANT OR PROMISE
THAT ITS SECURITY PRODUCTS AND/OR RELATED SOFTWARE (I) WILL NOT BE
HACKED, COMPROMISED AND/OR CIRCUMVENTED; (I I) WILL PREVENT, OR
PROVIDE ADEQUATE WARNING OR PROTECTION FROM, BREAK-INS, BURGLARY,
ROBBERY, FIRE; OR (III) WILL WORK PROPERLY IN ALL ENVIRONMENTS AND
APPLICATIONS.