UTC Fire and Security Americas 10103379G1 User Guide
TM
Supra® XpressKEY
User Manual
www.supraekey.com
Copyright © 2015 United Technologies Corporation. All rights reserved.
10103747P1, EN
Disclaimer The information in this document is subject to change without notice. UTC Fire & Security Americas
Corporation (“UTC”) assumes no responsibility for inaccuracies or omissions and specically
disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a consequence,
directly or indirectly, of the use or application of any of the contents of this document. For the latest
documentation, contact Supra or visit us online at www.supraekey.com.
This publication may contain examples of screen captures and reports used in daily operations.
Examples may include ctitious names of individuals and companies. Any similarity to names and
address of actual businesses or persons is entirely coincidental.
Trademarks and
patents
Intended use Use this product only for the purpose it was designed for. For the latest product information, contact
Supra and XpressKEY are registered trademarks of United Technologies Corporation. Other trade
names used in this document may be trademarks or registered trademarks of the manufacturers or
vendors of the respective products.
Supra or visit us online at www.supraekey.com.
Rules and
regulations relating
to the use of the
service
Key Possession. Each keyholder (“Keyholder”) is responsible for the key (“Key”) issued to him or
her.
Current Update. The Key must be updated in order to access keyboxes (“Keyboxes”). The Key
cannot be updated unless the Keyholder is in good standing with the organization (“Organization”)
and UTC Fire & Security Americas Corporation (“UTC”), is authorized to use the Service, and is in
compliance with the obligations for the use of the Service including, without limitation, these rules
and regulations.
Equipment Security. It is necessary to maintain the security and the personal identication number
(“PIN”) of the Key to prevent the use of the Key and the Service by unauthorized persons. Each
person in possession of a Key, whether such Key is being actively used or not, shall abide by the
following terms and conditions:
To keep the Key in authorized Keyholder’s possession or in a safe place at all times;
Not to allow the PIN for the Key to be displayed on or attached to the Key for any purpose
whatsoever or to be disclosed to any third party;
Not to lend or otherwise transfer the Key to any other person or entity, or permit any other person
or entity to use the Key for any purpose whatsoever, whether or not such other person or entity is
authorized to use the Key;
Not to duplicate the Key or allow any other person to do so;
Not to assign, transfer or pledge the Key;
Not to (i) destroy, alter, reproduce, modify, adapt, translate, reverse engineer, de-compile,
disassemble or tamper with the Key or knowingly or unknowingly allow anyone else to do so; or (ii)
provide or otherwise make available the software or any part or copies thereof to any third party;
To notify your Organization or UTC within forty-eight (48) hours if the Key is lost or stolen;
To follow all additional security procedures as specied by your Organization; and
To safeguard the code for each Keybox from all other individuals and entities, whether or not they
are authorized users of the service.
Keybox Authorization. Before a Keybox is installed or used on any piece of real property, the prior
written authorization to install or use a Keybox must be obtained from the property owner, as well as
from any tenant(s) in possession of the property, if applicable. Extreme care shall be used to ensure
that all doors to the listed property and the Keybox are locked. All owners and/or tenant(s) of real
property shall be informed that the Keybox is not designed to be, or intended as, a security device.
ii
Table of Contents
Introduction .........................................................................................................1
Get Started .........................................................................................................6
XpressKEY Operations ......................................................................................10
Additional Features ...........................................................................................16
Manage XpressKEY in SupraWEB ...................................................................25
Preface ................................................................................................................................v
Safety Terms and Symbols ...............................................................................................v
Supra XpressKEY Overview .............................................................................................2
System Components .........................................................................................................2
XpressKEY Basics .............................................................................................................2
Menu Icons ...................................................................................................................3
Battery ..........................................................................................................................4
Power Up ............................................................................................................................7
Agent Identication ...........................................................................................................7
Automatic Update ..............................................................................................................7
Manual Update and Sync
Obtain an Update Code
Enter an Update Code .................................................................................................8
Keyboxes ..........................................................................................................................11
Key Container .............................................................................................................11
Keybox Showing Hours ..............................................................................................12
Keybox Battery Warnings ...........................................................................................12
Call Before Showing ........................................................................................................12
Cooperating in Neighboring Areas ................................................................................12
Obtain Key ........................................................................................................................13
Open/Release Shackle.....................................................................................................14
Keybox Assistant .............................................................................................................14
Flashlight ..........................................................................................................................15
Manage Keyboxes ............................................................................................................17
Read a Keybox ...........................................................................................................17
View Keybox Showings ..............................................................................................18
Keybox Settings ..........................................................................................................18
Clear Keybox ..............................................................................................................19
Preferences ......................................................................................................................19
Vibrate Mode ..............................................................................................................19
Display PIN or Shackle Code Mode ...........................................................................20
Change PIN Code.......................................................................................................20
Languages ..................................................................................................................21
Messages ..........................................................................................................................21
CBS ...................................................................................................................................22
Input Update .....................................................................................................................23
About .................................................................................................................................23
View XpressKEY Details .............................................................................................23
View Error List ............................................................................................................24
SupraWEB Functions ......................................................................................................26
SupraWEB Login ..............................................................................................................26
Identify a Keyholder by Serial Number ..........................................................................27
..................................................................................................7
................................................................................................8
iii
Manage Keybox Inventory
Notication Setup
End of Showing Notication
Set Up Notications for All Inventoried Keyboxes.......................................................29
Set Up Notications for Individual Keyboxes ..............................................................29
Reports .............................................................................................................................30
Showing Feedback ..........................................................................................................30
Leave Feedback on a Showing
Locate XpressKEY
XpressKEY Alerts .............................................................................................................31
Setup Alert ..................................................................................................................31
Unsubscribe
Use Alert
............................................................................................................27
...........................................................................................................30
................................................................................................................32
.....................................................................................................................32
..............................................................................................27
........................................................................................28
.......................................................................................30
Support .......................................................................................................33
XpressKEY Resources ....................................................................................................34
Contact Us ........................................................................................................................34
Regulatory Compliance
...................................................................................................34
iv
Preface
The Supra XpressKEY User Manual includes instructions explaining:
• how to use the XpressKEY
• how to access a keybox
• how to view showing activity
There is information describing how to contact technical support.
For additional information on using the XpressKEY, visit www.supraekey.com and click on the Customer
Support link.
The following conventions are used in this document:
Bold Menu items and buttons.
Italic Emphasis of an instruction or point; special terms.
File names, path names, windows, panes, tabs, elds, variables, and other GUI elements.
Titles of books and various documents.
Blue italic (Electronic version.) Hyperlinks to cross-references, related topics, and URL addresses.
Monospace
Programming or coding sequences.
Safety Terms and Symbols
These terms may appear in this manual:
WARNING: Warnings identify conditions or practices that may result in personal injury.
CAUTION: Cautions identify conditions or practices that may result in damage to the equipment or other
property.
v
THIS PAGE WAS INTENTIONALLY LEFT BLANK.
vi
Introduction
Supra XpressKEY Overview ................................................................... 2
System Components
XpressKEY Basics
Menu Icons
Battery
1
............................................................................... 2
.................................................................................. 2
.......................................................................................... 3
................................................................................................. 4
INTRODUCTION
Chapter 1 Introduction
1
Supra XpressKEY Overview
The XpressKEYTM is used to open Supra® keyboxes.
Supra keyboxes are placed on property listings by the
listing agents and hold the property keys. Real estate
professionals can use the XpressKEY to unlock the
keybox and remove or replace the property keys.
The XpressKEY communicates with Supra keyboxes
using infrared technology. Keyboxes record detailed
information about who accessed it and when, and the
XpressKEY displays that information.
Document Website LInk
Reference Guides/Training Videos
www.supraekey.com/CustomerSupport/Pages/XpressKEY-Resources.aspx
1
SupraWEB Guide for Agents
Real Estate Order Form
SupraWEB Single Sign-On (SSO)
www.supraekey.com/Documents/SupraWEB_Guide.pdf
www.supraekey.com/Documents/REorderform.pdf
www.supraekey.com/Documents/SSO-Instructions.pdf
System Components
Component Description
Keybox Supra keyboxes hold property keys to the listed properties. To show a listing, access the
keys inside the property’s keybox.
XpressKEY The XpressKEY provides access to Supra keyboxes and keeps track of its opened keyboxes.
Supra Network The Supra network maintains all key and keybox data.
SupraWEB
KIMvoice Keybox Information Manager (KIM) is the Supra network that maintains the key and keybox
XpressKEY Basics
The XpressKEY:
SupraWEB, available at www.supraekey.com, is the agent’s website to view and manage
information, get update codes, create reports, and more.
data. Automated voice access to KIM is available by calling 1-888-968-4032.
Infrared
Touch
screen
• Automatically renews keybox system privileges
using a cellular radio
• Has an easy-to-use durable touchscreen display
• Fits easily in your hand or pocket
• Has a long battery life and the battery is removable
and replaceable
• Battery charges with a universal micro-USB
• Uses infrared to communicate with keyboxes
• Helps to assign your keybox with a GPS receiver
INTRODUCTION
The XpressKEY uses Global Positioning System (GPS)
coordinates to assist with showing notications, keybox
Note: The key serial number
and bar code are located on
the back of the key.
Chapter 1 Introduction
ON/OFF
Power
2
assignment, and XpressKEY location assistance. GPS location is collected on the Obtain Key and Open
Shackle functions. Note: GPS can take 10 to 40 seconds to obtain a x, depending on line-of-sight to satellites.
When you power on the key, the home screen appears with the most commonly used functions:
• Obtain a key
• Release a shackle
• Press the arrow button for additional features
The top bar displays:
1
New message indicator
2
Current time
3
Battery status
Main Menu Screens
3
1
2
Menu Icons
Icon Function This means
Key Obtain a key from a keybox key container.
Shackle Open/Release the shackle to add or remove a keybox at a listing.
Flashlight
More Options
Read Keybox Read the keybox to see showings and details.
Keybox Settings Change the time the keybox can be opened or set a CBS code.
Clear Keybox Clear all previous data from the keybox.
Preferences Change the way the XpressKEY performs.
Brighten the surrounding area with a Light-Emitting Diode
(LED) ashlight.
Find more options: Get messages, view showings, read a
keybox, set up your preferences for the XpressKEY.
INTRODUCTION
Messages Get messages from your association or organization.
Chapter 1 Introduction
3
Call Before
Showing (CBS)
Input Update Enter the code to update the XpressKEY.
About View details about the XpressKEY and update the key.
Vibrate Toggle the vibration on or off.
Control access by requiring the buyer’s agent to call the listing
agent to obtain a CBS code.
Display PIN/
Shackle
Change PIN Customize your Personal Identication Number.
Languages Change the language to French, Spanish, or English.
Current Time View the current time from the top status bar.
Battery Status
Display the PIN or Shackle code on or off.
View from the top status bar how much battery is left in the key,
when it is charging, if the battery is too hot and when to replace
the battery, respectively.
Battery
The XpressKEY has a rechargeable, replaceable battery that was specically designed for XpressKEY. The
battery should last several years (with average use) before it is replaced. When replacing the battery , only use
the approved Supra XpressKEY battery. You can order the battery online through SupraWEB.
WARNING: Do not leave the XpressKEY or battery exposed to high (over 131°F/55°C). Lithium Ion
batteries have a risk of re, explosion, and burns. Do not short-circuit, crush, incinerate, or disassemble
the battery. Burning these batteries will generate toxic fumes. Cool the exterior of the batteries to
help prevent rupturing. In case of re, use dry chemical, alcohol resistant foam, or carbon dioxide
re extinguishers. For specic information, see the battery manufacturer’s warnings and cautions at
www.na.industrial.panasonic.com.
Charging
Use the included micro-USB, off-the-shelf micro-USB,
or car charger to charge the XpressKEY battery. When
the battery is fully charged, the battery icon shows full.
It takes about three (3) hours to fully charge.
A warning displays on the XpressKEY when it has 25%
battery life remaining. A second warning displays when
there is 15% battery charge remaining. The XpressKEY
will automatically shut down when the battery charge
is at 5% and must be charged before the next use.
To preserve battery power, the XpressKEY goes into
Standby mode after 60 seconds of inactivity.
If the Charge NOW warning displays, you will be able
INTRODUCTION
to open a keybox after a minimum 10 min of charging,
then a full charge to the XpressKEY is required.
Charging
Port
Chapter 1 Introduction
4
Temperature Warning
The XpressKEY is designed to operate in temperatures
between -4° and 131°F (-20° to 55°C). Low or high
temperature conditions may shorten battery life or
cause the XpressKEY to malfunction. If the XpressKEY
reaches a temperature over 131°F (55°C) the key
automatically goes into safe mode. DO NOT leave
an XpressKEY in an environment that can exceed this
range, such as automobiles. If you see the message
“Warning! Key is TOO HOT!...” displayed on the
XpressKEY, the key has reached a high temperature.
Do not use it until it cools down.
Replacement
1. Remove the back cover.
2. Remove the old battery.
3. Fit the new battery into the battery area.
4. Replace the back cover and snap to close.
Disposal
Panasonic states “All Panasonic Lithium Ion batteries are classied by the federal government as non-
hazardous waste and are safe for disposal in the normal municipal waste stream. These batteries contain
recyclable materials and are accepted for recycling by the Rechargeable Battery Recycling Corporation’s
(RBRC) Battery Recycling Program. For more information on how to recycle your used Lithium Ion battery call
1-800-8-BATTERY for go to the RBRC website at www.rbrc.org for additional information.”
Touchscreen
The XpressKEY has a Liquid Crystal Display (LCD) touchscreen. The protective plastic cover can be removed.
You can use the protective cover as a template to shape a generic screen protector if needed.
Cleaning
CAUTION: Do not use acid/vinegar based or abrasive products to
clean the touchscreen. Do not use pre-moistened cleaner wipes that
are not specically designed for LCD screens. These can damage
the touchscreen and void the warranty.
Use non-abrasive glass cleaner with a clean soft cloth or pre-moisten LCD display cleaner wipes to clean the
screen.
1. Spray the glass cleaner on the clean soft cloth.
2. Using the soft cloth or cleaner wipes, clean the screen.
3. Wipe until dry.
Touchscreen Warranty
INTRODUCTION
The XpressKEY has a limited warranty. Check the warranty page for more details.
Tip: You can use the
protective cover as a
template to cut a generic
screen protector to the
touchscreen size for the
XpressKEY.
Chapter 1 Introduction
5
Get Started
Power Up .................................................................................................. 7
Agent Identication
Automatic Update
Manual Update and Sync
................................................................................. 7
.................................................................................... 7
Obtain an Update Code
Enter an Update Code
2
........................................................................ 7
....................................................................... 8
......................................................................... 8
GET STARTED
6Chapter 2 Get Started
Power Up
There are three (3) power states; ON, OFF, and Standby.
• ON. Press the power button on the left side to turn it on.
• OFF. Use this feature when the key will not be operated for an
extended period of time. While in the OFF state the key will not
be able to check into the network. Push and hold the power
button (about 3-5 seconds) and tap Power Off to turn it off.
• Standby. Press the power button momentarily to place it in
‘standby’ (sleep-type) mode. Some background operations
such as GPS and cellular may still occur. Press the power
button momentarily to awaken the key.
Agent Identication
The Agent ID is a keyholder identication feature. If your board or
association enables this feature, they can use SupraNET to establish
this information when the agent signs up and it generally does not
change.
Each time the XpressKEY is turned on, the keyholder’s identication
information (name, ID number, and association) is displayed on the
Agent ID screen. Tap anywhere on the screen to dismiss the Agent ID
screen and return to the home screen. The Agent ID will display again
when you turn off the power and then back on again.
2
The barcode scanner used to read the Agent ID must use LED (as
opposed to laser) to penetrate the glass touch screen.
Automatic Update
The XpressKEY contains a cellular radio that communicates with the Supra network. The XpressKEY is
programmed to automatically sync twice a day to update the key, send and receive showing notications, and
receive messages. For the key to update it must be powered on and within cellular range for 10 continuous
minutes during any 24-hour period to update.
As long as the XpressKEY is updated, it does not need to be within cellular range to open keyboxes. However ,
it does need to be in cellular range to send and receive showing notications.
In order for an automatic update to occur the XpressKEY must be:
• Must be in Powered ON mode and have a charged battery
• In cellular range
GET STARTED
• In good standing with your association or organization and Supra
Manual Update and Sync
If the XpressKEY was not able to update or requires an update, a Key Expired! Enter Update Code alert
displays and you can manually update the XpressKEY by following the applicable instructions below.
A Warning Cellular Coverage Required pop-up box will appear if you are out of cellular range when you try to
perform a function that requires cell connection. If you see the warning, move into cellular coverage.
7Chapter 2 Get Started
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