Utax P-3520D, P-3521D User Manual

USER MANUAL

P-3520D
P-3521D

Print

A4

LASER PRINTER B/W

This Operation Guide is for models P-3520D and P-3521D.

This Operation Guide is intended to help you operate the machine
correctly, perform routine maintenance and take a simple
troubleshooting action as necessary, so that you can always use the
machine in good condition.

Please read this Operation Guide before you start using the machine,
and keep it close to the machine for easy reference.

We recommend the use of our own brand supplies. We will not be liable
for any damage caused by the use of third party supplies in this
machine.

Note This Operation Guide contains information that corresponds
to using both the inch and metric versions of these machines.

The inch versions of these machines are shown in the screens in
this guide. If you are using the metric version, use the messages
provided for the inch version as reference only. In the body text,
only the inch messages are given if these versions differ only in
capitalization. When there is even a slight difference in the
message, we have listed the information for the inch version
followed, in brackets, by the corresponding information for the
metric version.

i

Contents

1 Machine Parts ............................................................................. 1-1

Components at the Front of the Printer ................................... 1-2

Components at the Rear of the Printer ..................................... 1-3

Operation Panel .......................................................................... 1-4

Indicators .................................................................................... 1-5

Keys ............................................................................................. 1-6

2 Loading Paper ............................................................................. 2-1

General Guidelines ..................................................................... 2-2

Selecting the Right Paper .......................................................... 2-4

Paper Type ................................................................................ 2-10

Preparing the Paper ................................................................. 2-11

Loading Paper into Cassette ................................................... 2-11

Loading Paper into MP (Multi-Purpose)Tray .......................... 2-14

3 Connecting and Printing ............................................................ 3-1

Connections ................................................................................ 3-2

Installing the Printer Driver ....................................................... 3-3

Printing ...................................................................................... 3-10

Status Monitor .......................................................................... 3-11

Configuration Tool ................................................................... 3-14

4 Maintenance ................................................................................ 4-1

General Information ................................................................... 4-2

Toner Container Replacement .................................................. 4-2

Maintenance Kit Replacement ................................................... 4-5

Cleaning the Printer ................................................................... 4-6

Prolonged Non-Use and Moving of the Printer ........................ 4-9

5 Troubleshooting ......................................................................... 5-1

General Guidelines ..................................................................... 5-2

Print Quality Problems ............................................................... 5-3

Understanding Indicators .......................................................... 5-5

Cleaning Paper Jams ............................................................... 5-11

6 Option .......................................................................................... 6-1

General Information ................................................................... 6-2

Expansion Memory Modules ..................................................... 6-3

Removing a Memory Module ..................................................... 6-5

Verifying the expanded memory ............................................... 6-5

Paper Feeder (PF-100) ................................................................ 6-6

Network Interface Card (IB-23) .................................................. 6-7

7 Appendix ..................................................................................... 7-1

Specifications ............................................................................. 7-2

Environmental Standard Requirements ................................... 7-4

Index .................................................................................... Index-1

ii

iii

Legal and Safety
Information

Please read this information before using your machine. This chapter
provides information on the following topics:

Legal Information iv
License Agreements vi
Safety Information ix
Symbols xii
Installation Precautions xiii
Precautions for Use xv
About the Operation Guide xvii
Conventions in This Guide xviii

iv

Legal Information

Notice on Software

SOFTWARE USED WITH THIS PRINTER MUST SUPPORT THE
PRINTER'S EMULATION MODE. The printer is factory-set to emulate
the PCL. The emulation mode can be changed.

Notice

The information in this guide is subject to change without notification.
Additional pages may be inserted in future editions.

The user is asked to excuse any technical inaccuracies or typographical
errors in the present edition.No responsibility is assumed if accidents
occur while the user is following the instructions in this guide. No
responsibility is assumed for defects in the printer's firmware (contents of
its read-only memory).

This guide, and any copyrightable subject matter sold or provided with or
in connection with the sale of the page printer, are protected by
copyright. All rights are reserved. Copying or other reproduction of all or
part of this guide, or any copyrightable subject matter without the prior
written consent of Copyright owner is prohibited. Any copies made of all
or part of this guide, or any copyrightable subject must contain the same
copyright notice as the material from which the copying is done.

Regarding Tradenames

• KPDL is a trademark of Kyocera Corporation.

• Microsoft, Windows, Windows XP, Windows Server 2003, Windows

Vista, Windows Server 2008, Windows 7, Windows Server 2012,
Windows 8 and Internet Explorer are registered trademarks or
trademarks of Microsoft Corporation in the U.S.A. and/or other
countries.

• PCL is a trademark of Hewlett-Packard Company.

• Adobe Acrobat, Adobe Reader and PostScript are trademarks of

Adobe Systems, Incorporated.

• Ethernet is a registered trademark of Xerox Corporation.

• NetWare is a registered trademark of Novell, Inc.

• IBM is a registered trademark of International Business Machines

Corporation.

• AppleTalk, Bonjour, Macintosh, and Mac OS are trademarks of
Apple Inc., registered in the U.S. and other countries.

• ENERGY STAR is a U.S. registered mark.

• iOS is a trademark or registered trademark of Cisco in the U.S. and

other countries and is used under license by Apple Inc.

All other brand and product names are registered trademarks or
trademarks of their respective companies.

CAUTION NO LIABILITY IS ASSUMED FOR ANY
DAMAGE CAUSED BY IMPROPER INSTALLATION.

v

This product was developed using the Tornado™ Real Time Operating
System and Tools from Wind River Systems.

This product contains UFST™ and MicroTypeR from Monotype Imaging
Inc.

vi

License Agreements

IBM Program License Agreement

THE DEVICE YOU HAVE PURCHASED CONTAINS ONE OR MORE
SOFTWARE PROGRAMS (“PROGRAMS”) WHICH BELONG TO
INTERNATIONAL BUSINESS MACHINES CORPORATION (“IBM”).
THIS DOCUMENT DEFINES THE TERMS AND CONDITIONS UNDER
WHICH THE SOFTWARE IS BEING LICENSED TO YOU BY IBM. IF
YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS
LICENSE, THEN WITHIN 14 DAYS AFTER YOUR ACQUISITION OF
THE DEVICE YOU MAY RETURN THE DEVICE FOR A FULL
REFUND. IF YOU DO NOT SO RETURN THE DEVICE WITHIN THE 14
DAYS, THEN YOU WILL BE ASSUMED TO HAVE AGREED TO THESE
TERMS AND CONDITIONS.

The Programs are licensed not sold. IBM, or the applicable IBM country
organization, grants you a license for the Programs only in the country
where you acquired the Programs. You obtain no rights other than those
granted you under this license.

The term “Programs” means the original and all whole or partial copies of
it, including modified copies or portions merged into other programs. IBM
retains title to the Programs. IBM owns, or has licensed from the owner,
copyrights in the Programs.

1. License

Under this license, you may use the Programs only with the device on
which they are installed and transfer possession of the Programs and
the device to another party.

If you transfer the Programs, you must transfer a copy of this license and
any other documentation to the other party. Your license is then
terminated. The other party agrees to these terms and conditions by its
first use of the Program.

You may not:

1. use, copy, modify, merge, or transfer copies of the Program except as

provided in this license;

2. reverse assemble or reverse compile the Program; or

3. sublicense, rent, lease, or assign the Program.

2. Limited Warranty

The Programs are provided “AS IS.”

THERE ARE NO OTHER WARRANTIES COVERING THE
PROGRAMS (OR CONDITIONS), EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Some jurisdictions do not allow the exclusion of implied warranties, so
the above exclusion may not apply to you.

3. Limitation of Remedies

IBM's entire liability under this license is the following;

For any claim (including fundamental breach), in any form, related in any
way to this license, IBM's liability will be for actual damages only and will
be limited to the greater of:

vii

1. the equivalent of U.S. $25,000 in your local currency; or

2. IBM's then generally available license fee for the Program

This limitation will not apply to claims for bodily injury or damages to real
or tangible personal property for which IBM is legally liable.

IBM will not be liable for any lost profits, lost savings, or any incidental
damages or other economic consequential damages, even if IBM, or its
authorized supplier, has been advised of the possibility of such
damages. IBM will not be liable for any damages claimed by you based
on any third party claim. This limitation of remedies also applies to any
developer of Programs supplied to IBM. IBM's and the developer's
limitations of remedies are not cumulative. Such developer is an
intended beneficiary of this Section. Some jurisdictions do not allow
these limitations or exclusions, so they may not apply to you.

4. General

You may terminate your license at any time. IBM may terminate your
license if you fail to comply with the terms and conditions of this license.
In either event, you must destroy all your copies of the Program. You are
responsible for payment of any taxes, including personal property taxes,
resulting from this license. Neither party may bring an action, regardless
of form, more than two years after the cause of action arose. If you
acquired the Program in the United States, this license is governed by
the laws of the State of New York. If you acquired the Program in
Canada, this license is governed by the laws of the Province of Ontario.
Otherwise, this license is governed by the laws of the country in which
you acquired the Program.

Typeface Trademark Acknowledgement

All resident fonts in this printer are licensed from Monotype Imaging Inc.

Helvetica, Palatino and Times are registered trademarks of Linotype-Hell
AG. ITC Avant Garde Gothic, ITC Bookman, ITC ZapfChancery and ITC
Zapf Dingbats are registered trademarks of International Typeface
Corporation.

Monotype Imaging License Agreement

1. ”Software” shall mean the digitally encoded, machine readable,
scalable outline data as encoded in a special format as well as the
UFST Software.

2. You agree to accept a non-exclusive license to use the Software to
reproduce and display weights, styles and versions of letters,
numerals, characters and symbols (“Typefaces”) solely for your own
customary business or personal purposes at the address stated on
the registration card you return to Monotype Imaging. Under the
terms of this License Agreement, you have the right to use the Fonts
on up to three printers. If you need to have access to the fonts on
more than three printers, you need to acquire a multi-user license
agreement which can be obtained from Monotype Imaging.
Monotype Imaging retains all rights, title and interest to the Software
and Typefaces and no rights are granted to you other than a License
to use the Software on the terms expressly set forth in this
Agreement.

viii

3. To protect proprietary rights of Monotype Imaging, you agree to
maintain the Software and other proprietary information concerning
the Typefaces in strict confidence and to establish reasonable
procedures regulating access to and use of the Software and
Typefaces.

4. You agree not to duplicate or copy the Software or Typefaces, except
that you may make one backup copy. You agree that any such copy
shall contain the same proprietary notices as those appearing on the
original.

5. This License shall continue until the last use of the Software and
Typefaces, unless sooner terminated. This License may be
terminated by Monotype Imaging if you fail to comply with the terms
of this License and such failure is not remedied within thirty (30) days
after notice from Monotype Imaging. When this License expires or is
terminated, you shall either return to Monotype Imaging or destroy all
copies of the Software and Typefaces and documentation as
requested.

6. You agree that you will not modify, alter, disassemble, decrypt,
reverse engineer or decompile the Software.

7. Monotype Imaging warrants that for ninety (90) days after delivery,
the Software will perform in accordance with Monotype Imaging­published specifications, and the diskette will be free from defects in
material and workmanship. Monotype Imaging does not warrant that
the Software is free from all bugs, errors and omissions.

8. THE PARTIES AGREE THAT ALL OTHER WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF
FITNESS FOR A PARTICULAR PURPOSE AND
MERCHANTABILITY, ARE EXCLUDED.

9. Your exclusive remedy and the sole liability of Monotype Imaging in
connection with the Software and Typefaces is repair or replacement
of defective parts, upon their return to Monotype Imaging.

10.IN NO EVENT WILL MONOTYPE IMAGING BE LIABLE FOR LOST
PROFITS, LOST DATA, OR ANY OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGES, OR ANY DAMAGES CAUSED BY
ABUSE OR MISAPPLICATION OF THE SOFTWARE AND
TYPEFACES.

11. Massachusetts U.S.A. law governs this Agreement.

12.You shall not sublicense, sell, lease, or otherwise transfer the
Software and/or Typefaces without the prior written consent of
Monotype Imaging.

13.Use, duplication or disclosure by the Government is subject to
restrictions as set forth in the Rights in Technical Data and Computer
Software clause at FAR 252-227-7013, subdivision (b)(3)(ii) or
subparagraph (c)(1)(ii), as appropriate. Further use, duplication or
disclosure is subject to restrictions applicable to restricted rights
software as set forth in FAR 52.227-19 (c)(2).

14.YOU ACKNOWLEDGE THAT YOU HAVE READ THIS
AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY
ITS TERMS AND CONDITIONS. NEITHER PARTY SHALL BE
BOUND BY ANY STATEMENT OR REPRESENTATION NOT
CONTAINED IN THIS AGREEMENT. NO CHANGE IN THIS
AGREEMENT IS EFFECTIVE UNLESS WRITTEN AND SIGNED BY
PROPERLY AUTHORIZED REPRESENTATIVES OF EACH PARTY.
BY OPENING THIS DISKETTE PACKAGE, YOU AGREE TO
ACCEPT THE TERMS AND CONDITIONS OF THIS AGREEMENT.

ix

Safety Information

Radio Frequency Transmitter

This machine contains a transmitter module. We, the manufacturer
hereby declare that this equipment (page printer), model P-3520D and
P-3521D are in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC.

Radio Tag Technology

In some countries, the radio tag technology used in this equipment to
identify the toner container may be subject to authorization, and the use
of this equipment may consequently be restricted.

Caution Labels

The printer bears any of the following labels.

P-3521D

P-3520D

Laser inside the printer
(Laser radiation warning)

Laser inside the printer
(Laser radiation warning)

x

Ozone Concentration

These printers generate ozone gas (O3), which may concentrate in the
place of installation and cause an unpleasant smell. To minimize the
concentration of ozone gas to less than 0.1ppm, we recommend you not
to install the printer in a confined area where ventilation is blocked.

EN ISO 7779

Maschinenlärminformations-Verordnung 3. GPSGV, 06.01.2004: Der
höchste Schalldruckpegel beträgt 70 dB (A) oder weniger gemäß EN
ISO 7779.

EK1-ITB 2000

Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am
Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am
Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im
unmittelbaren Gesichtsfeld platziert werden.

Disclaimer

We will not be liable to customers or any other person or entity for any
loss or damage caused or alleged to be caused directly or indirectly by
equipment sold or furnished by us, including but not limited to, any
interruption of service, loss of business or anticipatory profits, or
consequential damages resulting from the use or operation of the
equipment or software.

Safety Instructions Regarding the
Disconnection of Power

Caution: The power plug is the main isolation device! Other switches on

the equipment are only functional switches and are not suitable for
isolating the equipment from the power source.

VORSICHT: Der Netzstecker ist die Hauptisoliervorrichtung! Die
anderen Schalter auf dem Gerät sind nur Funktionsschalter und können
nicht verwendet werden, um den Stromfluß im Gerät zu unterbrechen.

Energy Saving Function

This printer comes equipped with a Off Mode where the printer turns off
the power after a certain amount of time elapses since the printer was
last used, as well as a Sleep Mode where printer function remains in a
waiting state but power consumption is still reduced to a minimum when
there is no activity with the printer within a set amount of time.

Sleep Mode

The printer automatically enters Sleep Mode when 1 minute has passed
since the printer was last used. The amount of time of no activity that
must pass before Sleep Mode is activated may be lengthened.

Off Mode

This printer automatically enters Off Mode when when 1 hour has
passed since the printer was last used. The amount of time of no activity
that must pass before Off Mode is activated may be lengthened.

xi

Duplex Printing

This printer includes duplex printing as a standard function. For example,
by printing two single-sided originals onto a single sheet of paper as a
duplex printing, it is possible to lower the amount of paper used.

Printing in duplex mode reduces paper consumption and contributes to
the conservation of forest resources. Duplex mode also reduces the
amount of paper that must be purchased, and thereby reduces cost. It is
recommended that machines capable of duplex printing be set to use
duplex mode by default.

Resource Saving - Paper

For the preservation and sustainable use of forest resources, it is
recommended that recycled as well as virgin paper certified under
environmental stewardship initiatives or carrying recognised ecolabels,
which meet EN 12281:2002*

1

or an equivalent quality standard, be used.

This machine also supports printing on 64 g/m

2

paper. Using such paper
containing less raw materials can lead to further saving of forest
resources.

*1: EN12281:2002 "Printing and business paper - Requirements for copy
paper for dry toner imaging processes"

Your sales or service representative can provide information about
recommended paper types.

Environmental benefits of "Power
Management"

To reduce power consumption when idle, this machine is equipped with
a power management function that automatically activates energy­saving mode when the machine is idle for a certain period of time.

Although it takes the machine a slight amount of time to return to READY
mode when in energy-saving mode, a significant reduction in energy
consumption is possible. It is recommended that the machine be used
with the activation time for energy-saving mode set to the default setting.

Energy Star (ENERGY STAR®) Program

We have determined as a participating company in the International
Energy Star Program that this product is compliant with the standards
laid out in the International Energy Star Program.

ENERGY STAR

®

is a voluntary energy efficiency program with the goal
of developing and promoting the use of products with high energy
efficiency in order to help prevent global warming. By purchasing
ENERGY STAR

®

qualified products, customers can help reduce
emissions of greenhouse gases during product use and cut energy­related costs.

xii

Symbols

The sections of this guide and parts of the machine marked with symbols
are safety warnings meant to protect the user, other individuals and
surrounding objects, and ensure correct and safe usage of the machine.
The symbols and their meanings are indicated below.

The following symbols indicate that the related section includes safety
warnings. Specific points of attention are indicated inside the symbol.

The following symbols indicate that the related section includes
information on prohibited actions. Specifics of the prohibited action are
indicated inside the symbol.

The following symbols indicate that the related section includes
information on actions which must be performed. Specifics of the
required action are indicated inside the symbol.

Please contact your service representative to order a replacement if the
safety warnings in this Operation Guide are illegible or if the guide itself
is missing. (fee required)

DANGER: Indicates that serious injury or even death will very
possibly result from insufficient attention to or incorrect
compliance with the related points.

WAR NING : Indicates that serious injury or even death may
result from insufficient attention to or incorrect compliance with
the related points.

CAUTION: Indicates that personal injury or mechanical
damage may result from insufficient attention to or incorrect
compliance with the related points.

.... [General warning]

.... [Warning of danger of electrical shock]

.... [Warning of high temperature]

.... [Warning of prohibited action]

.... [Disassembly prohibited]

.... [Alert of required action]

.... [Remove the power plug from the outlet]

....

[Always connect the machine to an outlet with a ground
connection]

xiii

Installation Precautions

Environment

Caution

Avoid placing the machine on or in locations which are unstable
or not level. Such locations may cause the machine to fall down
or fall over. This type of situation presents a danger of personal
injury or damage to the machine.

Avoid locations with humidity or dust and dirt. If dust or dirt
become attached to the power plug, clean the plug to avoid the
danger of fire or electrical shock.

Avoid locations near radiators, heaters, or other heat sources, or
locations near flammable items, to avoid the danger of fire.

To keep the machine cool and facilitate changing of parts and
maintenance, allow access space as shown below. Leave
adequate space, especially around the rear cover, to allow air to
be properly ventilated out of the printer.

Other Precautions

Adverse environmental conditions may affect the safe operation and
performance of the machine. Install in an air-conditioned room
(recommended room temperature: around 23°C (73.4°F), humidity:
around 60% RH), and avoid the following locations when selecting a site
for the machine.

• Avoid locations near a window or with exposure to direct sunlight.

• Avoid locations with vibrations.

• Avoid locations with drastic temperature fluctuations.

• Avoid locations with direct exposure to hot or cold air.

• Avoid poorly ventilated locations.

During printing, some ozone is released, but the amount does not cause
any ill effect to one's health. If, however, the printer is used over a long
period of time in a poorly ventilated room or when printing an extremely
large number of copies, the smell may become unpleasant. To maintain
the appropriate environment for print work, it is suggested that the room
be properly ventilated.

11-13/16"
(300mm)

7-7/8"
(200mm)

11-13/16"
(300mm)

19-11/16"
(500mm)

15-3/4"
(400mm)

xiv

Power Supply/Grounding the Machine

Warning

Do not use a power supply with a voltage other than that
specified. Avoid multiple connections in the same outlet. These
types of situations present a danger of fire or electrical shock.

Plug the power cord securely into the outlet. If metallic objects
come in contact with the prongs on the plug, it may cause a fire or
electric shock.

Always connect the machine to an outlet with a ground
connection to avoid the danger of fire or electrical shock in case
of an electric short. If an earth connection is not possible, contact
your service representative.

Other precautions

Connect the power plug to the closest outlet possible to the machine.

The power supply cord is used as the main disconnect device. Ensure
that the socket/outlet is located/installed near the equipment and is
easily accessible.

Handling of plastic bags

Warning

Keep the plastic bags that are used with the machine away from
children. The plastic may cling to their nose and mouth causing
suffocation.

xv

Precautions for Use

Cautions when using the machine

Warning

Do not place metallic objects or containers with water (flower
vases, flower pots, cups, etc.) on or near the machine. This
situation presents a danger of fire or electrical shock should they
fall inside.

Do not remove any of the covers from the machine as there is a
danger of electrical shock from high voltage parts inside the
machine.

Do not damage, break or attempt to repair the power cord. Do not
place heavy objects on the cord, pull it, bend it unnecessarily or
cause any other type of damage. These types of situations
present a danger of fire or electrical shock.

Never attempt to repair or disassemble the machine or its parts as
there is a danger of fire, electrical shock or damage to the laser. If
the laser beam escapes, there is a danger of it causing blindness.

If the machine becomes excessively hot, smoke appears from the
machine, there is an odd smell, or any other abnormal situation
occurs, there is a danger of fire or electrical shock. Press the
power switch to turn off the machine immediately, be absolutely certain
to remove the power plug from the outlet and then contact your service
representative.

If anything harmful (paper clips, water, other fluids, etc.) falls into
the machine, press the power switch to turn off the machine
immediately. Next, be absolutely certain to remove the power plug
from the outlet to avoid the danger of fire or electrical shock. Then
contact your service representative.

Do not remove or connect the power plug with wet hands, as
there is a danger of electrical shock.

Always contact your service representative for maintenance or
repair of internal parts.

Caution

Do not pull the power cord when removing it from the outlet. If the
power cord is pulled, the wires may become broken and there is a
danger of fire or electrical shock. (Always grasp the power plug
when removing the power cord from the outlet.)

Always remove the power plug from the outlet when moving the
machine. If the power cord is damaged, there is a danger of fire or
electrical shock.

If the machine will not be used for a short period of time
(overnight, etc.), press the power switch to turn off the machine. If
it will not be used for an extended period of time (vacations, etc.),
remove the power plug from the outlet for safety purposes during the
time the machine is not in use..

Always hold the designated parts only when lifting or moving the
machine.

xvi

For safety purposes, always remove the power plug from the
outlet when performing cleaning operations.

If dust accumulates within the machine, there is a danger of fire or
other trouble. It is therefore recommended that you consult with
your service representative in regard to cleaning of internal parts.
This is particularly effective if accomplished prior to seasons of
high humidity. Consult with your service representative in regard
to the cost of cleaning the internal parts of the machine.

Other precautions

Do not place heavy objects on the machine or cause other damage to
the machine.

Do not open the upper front cover, press the power switch, or pull out the
power plug during printing.

When lifting or moving the machine, contact your service representative.

Do not touch electrical parts, such as connectors or printed circuit
boards. They could be damaged by static electricity.

Do not attempt to perform any operations not explained in this
handbook.

Use shielded interface cables.

Caution

Use of controls or adjustments or performance of procedures other than
those specified herein may result in hazardous radiation exposure.

Cautions when Handling Consumables

Caution

Do not attempt to incinerate parts which contain toner. Dangerous
sparks may cause burns.

Keep parts which contain toner out of the reach of children.

If toner happens to spill from parts which contain toner, avoid
inhalation and ingestion, as well as contact with your eyes and
skin.

• If you do happen to inhale toner, move to a place with fresh air and
gargle thoroughly with a large amount of water. If coughing
develops, contact a physician.

• If you do happen to ingest toner, rinse your mouth out with water and
drink 1 or 2 cups of water to dilute the contents of your stomach. If
necessary, contact a physician.

• If you do happen to get toner in your eyes, flush them thoroughly
with water. If there is any remaining tenderness, contact a physician.

• If toner does happen to get on your skin, wash with soap and water.

Do not attempt to force open or destroy parts which contain toner.

Other precautions

After use, always dispose of the Toner Container in accordance with
Federal, State and Local rules and regulations.

Store all consumables in a cool, dark location.

xvii

If the machine will not be used for an extended period of time, remove
the paper from the cassette, return it to its original package and reseal it.

About the Operation Guide

This Operation Guide contains the following chapters:

1 Machine Parts

This chapter explains the names of parts.

2 Loading Paper

This chapter explains paper specifications for this printer and how to
load paper into the cassette or MP tray.

3Printing

This chapter explains how to install the printer driver, print from your PC,
and use the application software included in the DVD-ROM.

4 Maintenance

This chapter explains how to replace the toner container and how to care
for your printer.

5 Troubleshooting

This chapter explains how to handle printer problems that may occur,
such as paper jams.

6 Options

This chapter explains the options for this printer.

7 Specifications

This chapter lists the specifications of this printer.

xviii

Conventions in This Guide

This manual uses the following conventions.

Convention

Description Example

Italic
Typeface

Used to emphasize a key word,
phrase or reference to additional
information.

Refer to Configuration Tool on page 3-9.

Bold Used to denote buttons on the

software.

To start printing, click OK.

Bracket Bold Used to denote operation panel

keys.

Printing resumes when [GO] is
pressed.

Note Used to provide additional or

useful information about a
function or feature.

Note Do not remove the toner
container from the carton until you
are ready to install it in the printer.

Important Used to provide important

information.

IMPORTANT Take care not to touch
the transfer roller (black) during
cleaning.

Caution Cautions are statements that

suggest mechanical damage as
a result of an action.

CAUTION When pulling the paper, pull
it gently so as not to tear it. Torn pieces
of paper are difficult to remove and may
be easily overlooked, deterring the
paper jam recovery.

Warning Used to alert users to the

possibility of personal injury.

WARNING If you ship the printer,
remove and pack the developer unit
and drum unit in a plastic bag and ship
them separately from the printer.

Machine Parts 1-1

1 Machine Parts

This chapter identifies machine parts, indicators, and operation panel
keys.

Components at the Front of the Printer 1-2
Components at the Rear of the Printer 1-3
Operation Panel 1-4
Indicators 1-5
Keys 1-6

1-2 Machine Parts

Components at the Front of the Printer

1 Top Cover
2 Paper Stopper
3 Top Tray
4 Operation Panel
5 Right Cover
6 Paper Cassette
7 Front Cover
8 MP Tray
9 Subtray
10 Power Switch

1

2

3

4

5

6

7

8

9

10

Machine Parts 1-3

Components at the Rear of the Printer

11 Optional Interface Slot Cover
12 USB Interface Connector
13 Rear Cover
14 Power Cord Connector

11

14

12

13

1-4 Machine Parts

Operation Panel

1 Ready Indicator
2 Attention Indicator
3 Toner Indicator
4Data Indicator
5 Paper Indicator
6 Jam Indicator
7 [Cancel] Key
8[GO] Key

2

1

3

4

5

6

7

8

Machine Parts 1-5

Indicators

There are six indicators located on the top right of the printer. The
indicators are used to identify the status of the printer at any time. To
identify the printer status, check the indicators on the printer and then
refer to the table below.

Indicator Status Meaning

Ready (Green) Lit

Indicates online status (printing is possible).

Fast Flashing

Offline status. You cannot print, but the printer can receive data.

Slow Flashing

The printer is in sleep mode.

Off

The printer has stopped because an error occurred.

Data (Green) Lit

The printer is processing data or is accessing to memory.

Fast Flashing

The printer is receiving data.

Off

The printer is not processing data.

Jam (Amber) Lit

A paper jam has occurred or the cassette is not inserted properly.

Off

The printer status is normal.

Paper (Amber) Lit

The paper has run out when printing.

Fast Flashing

The specified cassette or paper feeder has no paper at Ready
status. The cassette is not inserted properly.

Off

The printer status is normal.

Attention (Amber) Lit

An error has occurred because the top printer cover is open.
While an optional paper feeder (PF-100) is installed and the
feeder is selected as a paper source, the paper cassette of the
main unit (CASS1) is not installed correctly.

Fast Flashing

The warning status other than Jam, Ton e r, Paper, and
Attention.

Off

The printer status is normal.

Toner (Amber) Lit

The printer has stopped because the toner is exhausted.

Fast Flashing

The toner is running low.

Off

The printer status is normal.

Note For other combinations of the six indicators, call for service.
Status Monitor (software bundled with the Printing System Driver)
will provide more detailed information about the printer status.

1-6 Machine Parts

Keys

Refer to the following table for the name and description of the basic
functions of each key.

Key Status Operation Function

Cancel - Press for 1 second or more

Cancels the data from the PC

GO At Ready Press momentarily

Switches On-line/Off-line

Press for 3 to 9 seconds

Prints the status page.

Press for 10 seconds or more

Prints the service status page.

At Error Press momentarily

Clears the error.

Paper Empty Press momentarily

Resumes printing by switching
automatically to an available paper
source.

Loading Paper 2-1

2 Loading Paper

This chapter explains paper specifications for this printer and how to
load paper into the cassette or MP tray

.

General Guidelines 2-2
Selecting the Right Paper 2-4
Paper Type 2-10
Preparing the Paper 2-11
Loading Paper into Cassette 2-11
Loading Paper into MP (Multi-Purpose)Tray 2-14

2-2 Loading Paper

General Guidelines

The machine is designed to print on standard copier paper, but it can
also accept a variety of other types of paper within the limits specified
below.

Selection of the right paper is important. Using the wrong paper can
result in paper jams, curling, poor print quality, and paper waste, and in
extreme cases can damage the machine. The guidelines given below
will increase the productivity of your office by ensuring efficient, trouble­free printing and reducing wear and tear on the machine.

Paper Availability

Most types of paper are compatible with a variety of machines. Paper
intended for xerographic copiers can also be used with the machine.

There are three general grades of paper: economy, standard, and
premium. The most significant difference between grades is the ease
with which they pass through the machine. This is affected by the
smoothness, size, and moisture content of the paper, and the way in
which the paper is cut. The higher the grade of paper you use, the less
risk there will be of paper jams and other problems, and the higher the
level of quality your printed output will reflect.

Differences between paper from different suppliers can also affect the
machine's performance. A high-quality printer cannot produce high­quality results when the wrong paper is used. Low-priced paper is not
economical in the long run if it causes printing problems.

Paper in each grade is available in a range of basis weights (defined
later). The traditional standard weights are 60 to 120 g/m

2

(16 to 31.9b).

Paper Specifications

The following table summarizes the basic paper specifications. Details
are given on the following pages:

Note The manufacturer assumes no liability for problems that
occur when paper not satisfying these requirements is used.

Item Specifications

Weight Cassette: 60 to 120 g/m² (16 to 31.9 lb/ream)

MP tray: 60 to 220 g/m² (16 to 58.5 lb/ream)
Thickness 0.086 to 0.110mm (3.4 to 4.3 mils)
Dimensional

Accuracy

±0.7 mm (±0.0276 inches)

Squareness of
Corners

90±0.2°

Moisture Content 4 to 6%
Direction of Grain Long grain
Pulp Content 80% or more

Loading Paper 2-3

Minimum and Maximum Paper Sizes

The minimum and maximum paper sizes are as follows. For the paper
smaller than JIS B6, postcards, and envelopes, the MP tray must be
used.

105mm

(4-1/8 inches)

216mm (8-1/2 inches)

356mm (14 inches)

Minimum
Paper Size

Maximum
Paper Size

Paper cassette

70mm

(2-3/4 inches)

148mm (5-13/16 inches)

Minimum
Paper Size

Maximum
Paper Size

MP tray

216mm (8-1/2 inches)

148mm (5-13/16 inches)

356mm (14 inches)

Note The minimum paper size of the optional paper feeder (PF-

100) is 148 x 210 mm (5-13/16 x 8-5/16 inches).

2-4 Loading Paper

Selecting the Right Paper

This section describes the guidelines for selecting paper.

Condition

Avoid using paper that is bent at the edges, curled, dirty, torn,
embossed, or contaminated with lint, clay, or paper shreds.

Use of paper in these conditions can lead to illegible printing and paper
jams, and can shorten the life of the machine. In particular, avoid using
paper with a surface coating or other surface treatment. Paper should
have as smooth and even a surface as possible.

Composition

Do not use paper that has been coated or surface-treated and contains
plastic or carbon. The heat of fusing can cause such paper to give off
harmful fumes.

Bond paper should contain at least 80% pulp. Not more than 20% of the
total paper content should consist of cotton or other fibers.

Paper Sizes

Cassettes and the MP Tray are available for the paper sizes shown
below. The dimensional tolerances are ±0.7mm for the length and width.
The angle at the corners must be 90° ±0.2°.

MP Tray:
Envelope Monarch, Envelope #10, Envelope #9, Envelope #6,
Envelope C5, Envelope DL, Legal, Letter, Statement, Oficio II,
Executive, ISO A4, ISO A5, ISO A6, Folio, ISO B5, JIS B5, JIS B6,
Hagaki, Ofuku-Hagaki, Youkei 2, Youkei 4, 16 kai, Custom (70 × 148 to
216 × 356mm (2-13/16 × 5-13/16 to 8-1/2 × 14 inches))

Cassette:
Legal, Letter, Statement, Oficio II, Executive, ISO A4, ISO A5, A6 (only
for machine’s paper cassette), Folio, ISO B5, JIS B5, Envelope C5, 16
kai, Custom (Paper Cassette: 105 × 148 to 216 × 356mm (4-1/8 × 5­13/16 to 8-1/2 × 14 inches), Paper Feeder: 148 × 210 to 216 × 356mm
(5-13/16 × 8-5/16 to 8-1/2 × 14 inches))

Smoothness

The paper should have a smooth, uncoated surface. Paper with a rough
or sandy surface can cause blank spaces in the printed output. Paper
that is too smooth can cause multiple feeding and fogging problems.
(Fogging is a gray background effect.)

Note If the length of custom paper is larger than 297mm (11-11/16
inches), the printer can be specified ISO A4, Officio II, Folio, and
Legal as the standard paper size.

Note If the length of custom paper is larger than 297mm (11-11/16
inches), the printer can be specified ISO A4, Officio II, Folio, and
Legal as the standard paper size.

Loading Paper 2-5

Basis weight

Basis weight is the weight of paper expressed in grams per square meter
(g/m²). Paper that is too heavy or too light may cause feed errors or
paper jams as well as premature wear of the product. Uneven weight of
paper, namely uneven paper thickness may cause multiple-sheet
feeding or print quality problems such as blurring because of poor toner
fusing.

The recommended basis weight is between 60 and 120g/m² (16 to 31.9
lib/ream) for the cassette and between 60 and 220g/m² (16 to 59
lib/ream) for the MP tray.

Paper Weight Equivalence Table

The paper weight is listed in pounds (lb) and metric grams per square
meter (g/m²). The shaded part indicates the standard weight.

Thickness

The paper used with the machine should be neither extremely thick nor
extremely thin. If you are having problems with paper jams, multiple
feeds, and faint printing, the paper you are using may be too thin. If you
are having problems with paper jams and blurred printing the paper may
be too thick.

Moisture Content

Moisture content is defined as the percent ratio of moisture to the dry
mass of the paper. Moisture can affect the paper’s appearance, feed
ability, curl, electrostatic properties, and toner fusing characteristics.

U. S. Bond Weight (lb) Europe Metric Weight (g/m²)

16 60

17 64

20 75

21

80

22 81

24 90

27

100

28 105

32 120

34 128

36 135

39 148

42 157

43 163

47 176

53 199

2-6 Loading Paper

The moisture content of the paper varies with the relative humidity in the
room. When the relative humidity is high and the paper absorbs
moisture, the paper edges expand, becoming wavy in appearance.
When the relative humidity is low and the paper loses moisture, the
edges shrink and tighten, and print contrast may suffer.

Wavy or tight edges can cause jams and alignment anomalies. The
moisture content of the paper should be 4 to 6%.

To ensure correct moisture content, it is important to store the paper in a
controlled environment. Some tips on moisture control are:

• Store paper in a cool, dry location.

• Keep the paper in its wrapping as long as possible. Re-wrap paper

that is not in use.

• Store paper in its original carton. Place a pallet etc. under the carton
to separate it from the floor.

• After removing paper from storage, let it stand in the same room as
the machine for 48 hours before use.

• Avoid leaving paper where it is exposed to heat, sunlight, or damp.

Paper Grain

When paper is manufactured, it is cut into sheets with the grain running
parallel to the length (long grain) or parallel to the width (short grain).
Short grain paper can cause feeding problems in the machine. All paper
used in the machine should be long grain.

Other Paper Properties

Porosity: Indicates the density of paper fiber.

Stiffness: Limp paper may buckle in the machine, resulting in paper

jams.

Curl: Most paper naturally tends to curl one way if left unpacked. When
paper passes through the fixing unit, it curls upward a little. To produce
flat printouts, load the paper so that the upward pressure from the
machine can correct their curling.

Electrostatic discharge: During the printing process the paper is
electrostatically charged to attract the toner. The paper must be able to
release this charge so that printed sheets do not cling together in the
Output Tray.

Whiteness: The contrast of the printed page depends on the whiteness
of the paper. Whiter paper provides a sharper, brighter appearance.

Quality control: Uneven sheet size, corners that are not square, ragged
edges, welded (uncut) sheets, and crushed edges and corners can
cause the machine to malfunction in various ways. A quality paper
supplier should take considerable care to ensure that these problems do
not occur.

Packaging: Paper should be packed in a sturdy carton to protect it from
damage during transport. Quality paper obtained from a reputable
supplier is usually correctly packaged.

Loading Paper 2-7

Special Paper

The following types of special paper can be used:

• Thin paper (60 to 64 g/m²)

• Thick paper (90 to 220 g/m²)

• Colored paper

• Recycled paper

• Overhead projector transparencies

• Cardstock

• Coated paper

• Envelopes

• Labels

Use paper that is sold specifically for use with copiers or printers (heat­fusing type). When using transparencies, labels, envelopes, cardstock,
coated, or thick paper, feed the paper from the MP Tray.

Since the composition and quality of special paper vary considerably,
special paper is more likely than white bond paper to give trouble during
printing. No liability will be assumed if moisture and so forth given off
during printing on special paper causes harm to the machine or operator.

Transparency

This printer is available for monochorome printing on transparencies.
Transparencies must be fed to the MP Tray. One transparency can be
loaded at a time.

Transparencies must be able to withstand the heat of fusing during the
printing process.

Transparencies must be placed on the MP tray with the long edge
towards the printer.

Labels

Labels must be fed to the MP Tray. One label can be loaded at a time.

The basic rule for printing on adhesive labels is that the adhesive must
never come into contact with any part of the machine. Adhesive paper
sticking to the drum or rollers will damage the machine.

Label paper has a structure
comprising of three layers, as
shown in the diagram. The top
sheet is printed on. The
adhesive layer consists of
pressure-sensitive adhesives.
The carrier sheet (also called
the linear or backing sheet)
holds the labels until used.
Due to the complexity of its
composition, adhesive­backed label paper is particularly likely to give printing problems.

Adhesive label paper must be entirely covered by its top sheet, with no
spaces between the individual labels. Labels with spaces in between are
liable to peel off, causing serious paper jam problems.

Note Before purchasing any type of special paper, test a sample
on the machine and check that printing quality is satisfactory.

Top sheet (white
bond paper)
Adhesive

Carrier sheet

2-8 Loading Paper

Some label paper is manufactured with an extra margin of top sheet
around the edge. Do not remove the extra top sheet from the carrier
sheet until after printing is finished.

The table below lists the specifications for adhesive label paper.

Postcards

Up to 10 postcards can be loaded at a time. Fan the stack of postcards
and align the edges before loading them in the MP tray. Make sure the
postcards you are going to set are not curled. Feeding curled postcards
may cause paper jams.

Some postcards have rough edges on the back (those are created when
the paper is cut). In this case, put the postcards on a flat place and rub
the edges with, for example, a ruler to smooth them.

Envelopes

Up to 5 envelopes can be loaded at a time. Envelopes should be fed in
the face-up position, right edge first.

Since the composition of an envelope is more complex than that of
ordinary paper, it is not always possible to ensure consistent printing
quality over the entire envelope surface.

Normally, envelopes have a diagonal grain direction. Refer to Paper
Grain on page 2-6. This direction can easily cause wrinkles and creases
when envelopes pass through the printer. Before purchasing envelopes,
make a test print to check whether the printer accepts the envelope.

• Do not use envelopes that have an encapsulated liquid adhesive.

• Avoid a long printing session for envelopes only. Extended envelope

printing can cause premature printer wear.

• If jams occur, try setting less envelopes on the MP tray.

• To avoid jams caused by curled envelopes, stack no more than 10

printed envelopes on the output tray.

Top sheet

UnacceptableAcceptable

Carrier sheet

Item Specification

Weight of top sheet 44 to 74g/m² (12 to 20 lb/ream)
Composite weight 104 to 151g/m² (28 to 40 lb/ream)
Thickness of top sheet 0.086 to 0.107mm (3.9 to 4.2 mils)
Composite thickness 0.115 to 0.145mm (4.5 to 5.7 mils)
Moisture content 4 to 6% (composite)

Loading Paper 2-9

Thick Paper

Fan the stack of paper and align the edges before loading them in the
MP tray. Some types of paper have rough edges on the back (those are
created when the paper is cut). In this case, put the paper on a flat place
and rub the edges once or twice with, for example, a ruler to smooth
them. Feeding rough edged paper may cause paper jams.

Colored Paper

Colored paper should satisfy the same conditions as white bond paper.
Refer to Paper Specifications on page 2-2. In addition, the pigments
used in the paper must be able to withstand the heat of fusing during the
printing process (up to 200°C or 392°F).

Preprinted Paper

Preprinted paper should satisfy the same conditions as white bond
paper. Refer to Paper Specifications on page 2-2.The preprinted ink
must be able to withstand the heat of fusing during the printing process,
and must not be affected by silicone oil.

Do not use paper with any kind of surface treatment, such as the type of
paper commonly used for calendars.

Recycled paper

Select recycled paper that meets the same specifications as the white
bond paper except for whiteness. Refer to Paper Specifications on
page 2-2.

Note If the paper jams
even after you smooth it
out, load the paper in
the MP Tray with the
leading edge raised up
a few millimeters as
shown in the
illustration.

Note Before purchasing recycled paper, test a sample on the
machine and check that the printing quality is satisfactory.

2-10 Loading Paper

Paper Type

The printer is capable of printing under the optimum setting for the type
of paper being used.

A different paper type setting can be made for each paper source
including the MP tray. Not only can preset paper types be selected, but it
is also possible for you to define and select customized paper types.
Paper type can be changed using the printer driver and Configuration
Tool. The following types of paper can be used.

Paper Type

Paper source

MP tray Paper Cassette

Duplex path

(MP tray available only in Cassette

mode)

Plain Yes Yes Yes

Transparency Yes No No

Preprinted Yes Yes Yes

Labels Yes No No

Bond Yes Yes Yes

Recycled Yes Yes Yes

Vellum Yes No No

Rough Yes Yes Yes

Letterhead Yes Yes No

Color Yes Yes Yes

Prepunched Yes Yes Yes

Envelope Yes No No

Cardstock Yes No No

Thick Yes No No

High quality Yes Yes Yes

Custom 1 (to 8)

*

Yes Yes Yes

Yes: Can be stored No: Cannot be stored

*. This is a paper type defined and registered by the user. Up to eight types of user settings may be defined. User

can also enable or disable the duplex path when using Custom. For more information, refer to Status Monitor
on page 3-11.

Loading Paper 2-11

Preparing the Paper

After removing paper from the packaging, fan through the sheets to
separate them prior to loading.

If using paper that has been folded or is curled, straighten it prior to
loading. Failure to do so may result in a paper jam.

Loading Paper into Cassette

250 sheets of 11 × 8 1/2" or A4 paper (80 g/m²) may be loaded into the
Cassette.

1 Pull the cassette completely out of the printer.

2 Press the bottom plate down until it locks.

IMPORTANT Ensure paper is not stapled and clips are removed.

IMPORTANT When pulling the cassette out of the printer, ensure

it is supported and does not fall out.

2-12 Loading Paper

3 Adjust the position of the width guides located on the left and right

sides of the cassette. Press the release button on the left guide and
slide the guides to the paper size required.

4 Adjust the paper length guide to the paper size required.

If you are going to use paper that is longer than A4, pull out the
extension paper cassette by pushing the release lever one by one
and adjust it to the desired paper size.

5 Load the paper in the cassette. Ensure the side to be printed is

facing down and the paper is not folded, curled, or damaged.

Note Paper sizes are marked on the cassette.

Loading Paper 2-13

6 Insert the paper cassette into the slot in the printer. Push it straight in

as far as it will go.

There is a paper gauge on the left side of the front of the paper
cassette to indicate the remaining paper supply. When paper is
exhausted, the pointer will go down to the level of (empty).

7 Specify the paper size and type for the cassette using Configuration

Tool. For more information, refer to Configuration Tool on page 3-14.

Note Do not load paper above the triangle mark located on
the width guide.

2-14 Loading Paper

Loading Paper into MP (Multi-Purpose)Tray

This machine can load up to 50 sheets of 11 × 8 1/2" or A4 paper
(80 g/m²) into the MP Tray.

1 Pull the MP tray towards you until it stops.

2 Adjust the position of the paper guides on the MP tray. Standard

paper sizes are marked on the MP tray. For standard paper sizes,
slide the paper guides to the corresponding mark.

3 Pull out the subtray.

4 Align the paper with the paper guides and insert as far as it will go.

IMPORTANT When pulling the cassette out of the printer, ensure
it is supported and does not fall out.

Note Do not load more paper than exceeds the tab of the MP
tray.

Loading Paper 2-15

When loading envelope, place with the envelope flap closed and
keep the printing side face-up. Insert envelope against the guide
with the flap on the front or left side until they stop.

5 Specify the paper size and type for MP tray using Configuration Tool.

For more information, refer to Configuration Tool on page 3-14.

Paper Stopper

Open the paper stopper shown in the figure.

Note If the paper is considerably curled in one direction, for
example, if the paper is already printed on one side, try to roll
the paper in the opposite direction to counteract the curl.
Printed sheets will then come out flat.

Correct

Incorrect

Correct

Correct

Incorrect

12

2-16 Loading Paper

Connecting and Printing 3-1

3 Connecting and Printing

This chapter explains how to start up the printer, print from your PC, and
use the application software included in the DVD-ROM.

Connections 3-2
Installing the Printer Driver 3-3
Printing 3-10
Status Monitor 3-11
Configuration Tool 3-14

3-2 Connecting and Printing

Connections

This section explains how to start up the printer.

Connecting the USB Cable

Follow the steps as below for connecting the USB cable.

1 Connect the USB cable (not included) to the USB Interface

Connector.

2 Connect the other end of the USB cable to the computer's USB

interface connector.

Connecting the Power Cord

Install the printer close to an AC wall outlet. If an extension cord is used, the
total length of the power cord plus extension should be 5 meters (16 feet) or
less.

1 Connect the power cord to the Power Cord Connector at the rear of

the printer.

2 Connect the other end of the power cord to a power outlet.
3 Press the Power Switch to turn on the machine. The printer begins

to warm up.

Note Use a USB cable with a rectangular Type A plug and a
square Type B plug. The USB cable should be shielded and
no longer than 5 meters (16 feet) long.

Note Ensure the printer's power is off. Only use the power cord
supplied with the printer.

IMPORTANT If you install the toner container and switch on the
power, after a moment the indicators light in anticlockwise
direction. When the printer is first switched on after toner
installation, there will be a delay of approximately 15 minutes
before the printer gets ready to print. Once the [Ready] indicator
lights, printer installation is complete.

Note When the printer is connected to the USB cable and is
powered on, the printer automatically enables the Power off timer.
To disable this timer, run the Status Monitor and access to the
Other tab of the Configuration Tool. For more information, refer to
Status Monitor on page 3-11.

Connecting and Printing 3-3

Installing the Printer Driver

Ensure the printer is plugged in and connected to the PC before installing the
printer driver from the DVD-ROM. The printer driver is necessary to print
data created in an application.

For details on the printer driver, refer to Printing System Driver User Guide
on the DVD-ROM.

Installing Printer Driver in Windows

Express Install

The following procedure is an example for installing the software in Windows
7 using Express Install.

For details, refer to Custom Installation in the Custom Install on page 3-5.

1 Insert the DVD-ROM.

2 Click View License Agreement and read the License Agreement.

Click Accept.

3 Select Express Install tab.

Note Installation on Windows must be done by a user logged on

with administrator privileges.
When connected by USB cable, Plug and Play is disabled on this
device when in Sleep mode. To continue the installation, press the
GO key to wake the device from Low Power Mode or Sleep before
continuing.

Note Installation on Windows must be done by a user logged
on with administrator privileges.

If the Welcome to the Found New Hardware Wizard dialog
box displays, select Cancel.
If the autorun screen is displayed, click Run setup.exe.
If the user account management window appears, click Yes
(Allow).

Note To install Status Monitor, it is necessary to install
Microsoft .NET Framework 4.0 beforehand.

3-4 Connecting and Printing

4 Select the device to be installed.

You can also select Use host name for port name and set to use the
host name of the standard TCP/IP port. (A USB connection cannot
be used.)

5 Select the package to be installed.

Packages include the following software:

• Driver Package

Printing System Driver, Status Monitor, Fonts

6 Click Install.

7 Finish the installation.

When Your software is ready to use appears, you can use the
software. To print a test page, click the Print a test page checkbox
and select the machine.

Click Finish to exit the wizard.

If a system restart message appears, restart the computer by
following the screen prompts. This completes the printer driver
installation procedure.

Note Installation on Windows must be done by a user logged
on with administrator privileges.

If the Welcome to the Found New Hardware Wizard dialog
box displays, select Cancel.
If the autorun screen is displayed, click Run setup.exe.
If the user account management window appears, click Yes
(Allow).

Note When you have selected Device settings in Windows
XP, the dialog box for device setting will appear after Finish is
clicked. Configure the settings for options installed on the
machine. Device settings can be configured after the
installation is completed. For details, refer to the Device
Settings in the Printing System Driver User Guide on the DVD­ROM.

Connecting and Printing 3-5

Custom Install

The following procedure is an example for installing the software in
Windows 7 using Custom Install.

1 Insert the DVD-ROM.

2 Click View License Agreement and read the License Agreement.

Click Accept.

3 Select Custom Install tab.

4 Select the device to be installed, and click the arrow button to move

it to the Products to Install list.

The following buttons are available.

: This button is used to switch the display between icon

and text display.

: This button is used to select multiple items.

: If the target device is not displayed, press this button

to directly select the device to be used.

Note Installation on Windows must be done by a user logged
on with administrator privileges.

If the Welcome to the Found New Hardware Wizard dialog
box displays, select Cancel.
If the autorun screen is displayed, click Run setup.exe.
If the user account management window appears, click Yes
(Allow).

3-6 Connecting and Printing

5 Select the device to be installed and driver to be installed, and then

click the arrow button to move it to the Products to Install list.

6 Select the utility to be installed, and then click the arrow button to

move it to the Products to Install list.

7 Click Install.

8 Finish the installation.

When Your software is ready to use appears, you can use the
software. To print a test page, click the Print a test page checkbox
and select the machine.

Click Finish to exit the wizard.

If a system restart message appears, restart the computer by
following the screen prompts. This completes the printer driver
installation procedure.

Note To install Status Monitor, it is necessary to install
Microsoft .NET Framework 4.0 beforehand.

Note When you have selected Device settings in Windows
XP, the dialog box for device setting will appear after Finish is
clicked. Configure the settings for options installed on the
machine. Device settings can be configured after the
installation is completed. For details, refer to the Device
Settings in the Printing System Driver User Guide on the DVD­ROM.

Connecting and Printing 3-7

Uninstalling the Software

Perform the following procedure to delete the Software from your
computer.

1 Click Start button on the Windows and then select All Programs,

(name of offer company), and Uninstall Product Library to display
the Uninstall Wizard.

2 Place a check in the check box of the software to be deleted.

Click Uninstall.

3 If a system restart message appears, restart the computer by

following the screen prompts. This completes the software
uninstallation procedure.

Installing Printer Driver in Macintosh

The machine's printer functionality can be used by a Macintosh
computer.

The following is an explanation for installation in MAC OSX 10.7.

1 Insert the DVD-ROM.

2 Double-click the GEN_LIB icon.

Note Uninstallation on Windows must be done by a user
logged on with administrator privileges.

Note The software can also be uninstalled using the Product
Library.
In the Product Library installation screen, click Uninstall, and
follow the on-screen instructions to uninstall the software.

Note Installation on MAC OS must be done by a user logged
on with administrator privileges.
In the Authenticate screen, enter the name and password
used to log in to the operating system.

3-8 Connecting and Printing

3 Double-click OS X 10.5 or higher.

4 Double-click (Brand Name) OS X 10.5+.

5 The printer driver installation program starts up.

6 Install the printer driver as directed by the instructions in the

installation software.

This completes the printer driver installation.

If a USB connection is used, the machine is automatically
recognized and connected.

If an IP connection is used, the settings below are required.

7 Open System Preferences and click Print & Scan.

Connecting and Printing 3-9

8 Click the plus symbol (+) to add the installed printer driver.

9 Click the IP icon for an IP connection and then enter the IP address

and printer name.

The number entered in Address will automatically appear in Name.
Change if needed.

10Select the options available for the machine and click Continue.

11The selected printer is added.

Note When using a Bonjour connection, select Default and
click the item that appears in Printer Name. The driver with
the same name as the machine automatically appears in
Driver.

3-10 Connecting and Printing

Printing

This section explains the printing procedure from an application software.
You can specify the printing settings from each tab on Printing System
Driver. Printing System Driver is stored in the DVD-ROM (Product Library).
For more information, refer to the Printing System Driver User Guide in the
DVD-ROM.

About Printing System Driver

Printing System Driver consists of the following tabs.

Quick Print

Use this tab to define basic print options into group profiles that can be
accessed quickly and easily.

Basic

Use this tab to select the page size and orientation. The paper source
and duplex printing are also selected.

Layout

Use to create multiple pages on a single sheet of paper. Also contains
the scaling option.

Imaging

Select this tab to change the print quality, and the font or graphic
settings.

Publishing

Use to add covers or page inserts to your output. You can also produce a
set of transparencies with a blank or printed sheet interleaved using
Transparency Interleaving.

Advanced

Use this tab to configure settings for adding text pages or watermarks to
print data.

Connecting and Printing 3-11

Printing from Application Software

The steps required to print a document created with an application are
explained below. You can select the printing paper size.

1 Load the paper required into the paper cassette.
2 From the application File menu, select Print. The Print dialog box

appears.

3 Click the drop-down list of printer names. All the installed printers are

listed. Click the name of the printer.

4 Use Number of copies to enter the number of copies required. Up to

999 copies can be printed. For Microsoft Word, we recommend that
you click Options and specify Use printer settings for the Default
tray.

5 To start printing, click OK.

Status Monitor

The Status Monitor monitors the printer status and provides an ongoing
reporting function. It also allows you to specify and modify settings for
printers not included in the Printing System Driver.

Accessing the Status Monitor

Use either of the methods listed below to launch the Status Monitor.

• Launch when printing starts:
When you specify a printer and start a print job, one Status Monitor
is launched for each printer name. If Status Monitor startup is
requested from multiple printers, Status Monitors are launched for
each printer that issues the request.

• Launch from the Printing System Driver properties:
Click Printing Preferences in Properties dialog box. Select
Advanced tab and click Status Monitor to open Status Monitor
window. Click Open Status Monitor to launch the Status Monitor.

Exiting the Status Monitor

Use either of the methods listed below to exit the Status Monitor.

• Exit manually:
Right-click the Status Monitor icon in the taskbar and select Exit in
the menu to exit the Status Monitor.

• Exit automatically:
The Status Monitor automatically shuts down after 5 minutes if it is
not being used.

Note You can also select the various settings by clicking
Properties to open the Properties dialog box.

3-12 Connecting and Printing

Screen Overview

The screen overview of the Status Monitor is as follows.

Pop-up window

If an information notification event occurs, a pop-up window appears.
This window only appears when the 3D View is open on the desktop.

3D View

This shows the status of the monitored printer as a 3D image. You can
choose whether to show or hide the 3D view from the menu displayed
when you right-click the Status Monitor icon.

If an information notification event occurs, the 3D view and an alert
sound are used to notify you. For information on the sound notification
settings, refer to Notification Settings on page 3-13.

Status Monitor icon

While the Status Monitor is running, its icon is displayed in the taskbar
notification area. When you position the cursor over the icon, the printer
name appears. Right-clicking the Status Monitor icon allows you to set
the options below.

Show/Hide the status monitor

Displays or hides the Status Monitor icon.

Configure...

Open Configuration Tool.

Always on top

Positions the Status Monitor in front of other active windows.

Opacity

Adjusts the Status Monitor to let a variable amount of background to
show

through the image. Select a percentage between 20 to 100.

Enlarge window

Doubles the size of the Status Monitor window.

Notification...

Pop-up window

3D View

Status Monitor icon

Note When the printer is connected with the network cables,
Embedded Web Server starts instead of the Configuration
Tool.

Connecting and Printing 3-13

Specify the Notification setting for the Status Monitor. For details, refer

to Notification Settings on page 3-13.

Exit

Exits the Status Monitor.

Notification Settings

Use the Notification option to set up the Status Monitor.

The Notification tab contains the following items.

Enable Event Notification

Select to enable or disable monitoring the events in Available events.

Sound file

A sound file can be selected if you require an audible notification. Click

Browse to search for the sound file.

Use Text to speech

Select this check box to enter text you would like to hear played for
events. Although a sound file is unnecessary, this function is applicable
for Windows XP or later.

To use this function, follow these steps.

1 Select Enable Event Notification.
2 Select an event to use with the text to speech function in Available

events.

3 Click Browse to notify the event by sound file.

Select Use Text to speech to speech the text entered in Text to
speech box when an event occurred.

4 Click Play to confirm the sound or text is played correctly.

IMPORTANT To confirm the settings on Sound Notification tab, the

computer requires the sound capabilities such as sound card and
speaker.

Note The available file format is WAV.

3-14 Connecting and Printing

Configuration Tool

The Configuration Tool allows you to check and/or change the settings
for printers not included in the Printing System Driver.

The Configuration Tool can be used for printers connected to the PC via
a USB cable.

Accessing the Configuration Tool

Follow these steps to display the Configuration Tool on the desktop.

1 Right-click the Status Monitor icon in the Windows taskbar.
2 Select Configure... from the menu. The Configuration Tool window

appears.

Exiting the Configuration Tool

Use either of the methods listed below to exit the Configuration Tool.

• Exit using the Close button:
Click in the top-right corner of the Configuration Tool window.

• Exit using the OK or Cancel button:
Clicking OK exits the Configuration Tool after applying the modified
printer settings. Clicking Cancel exits the Configuration Tool without
applying the modified printer settings.

Note The contents of the Properties dialog box will vary
depending on the installed optional devices, and whether the
device is connected by a network interface or a local interface.

Note To configure the settings of the Configuration Tool, run the
Status Monitor on your computer at first.

Note When the printer is connected with the network cables,
Embedded Web Server starts instead of the Configuration
Tool.

Connecting and Printing 3-15

Status Tab

The Status tab displays current information about the device, such as the
model name, system firmware, engine firmware, serial number, total
memory, and number of printed pages.

Input Tab

The Input tab displays information about the paper feeder attached to the
machine, such as the current paper level and the maximum paper
capacity.

Media Tab

The Media tab displays and lets you select the weight and density for
each media type. It also enables or disables duplex printing for the each
media type.

3-16 Connecting and Printing

Printer Tab

The Printer tab allows you to set print processing parameters that are not
available in the Printing System Driver. As well as the form feed timeout,
you can change the memory size used for processing raster data such
as bitmap and JPEG files.

Connection Tab

You can use the Connection tab to set the emulation. You can also use
this tab to change the buffer memory size and buffer mode of the printer
for communication processing to the host.

Data Tab

The Data tab fetches and lists the data stored in the RAM disk. Select a
data type and click View to fetch and display a list of the target data from
the printer. The information displayed includes the name, type and
storage location.

Connecting and Printing 3-17

Others Tab

The Others tab enables you to configure the printer settings shown
below.

Item Description

Auto sleep Configures the amount of time when the printer

automatically enters Sleep Mode.

EcoFuser Enables or disables the EcoFuser. Select On to

reduce the power consumption to a minimum by
turning off the heater of the fixing unit at Sleep Mode.
The default setting is On.

Panel lock Locks or unlocks the operation panel. Locking the

operation panel disables key operations from the
panel.

RAM disk Enables or disables RAM disk mode. Enabling the

RAM disk allows you to use it as a temporary
storage area for data such as font files or the
contents of the receive buffer. You can also specify
the RAM disk size by clicking Enable.

Power off
timer

Selects the time until the power turns off. The factory
setting for the time until the power turns off is 1 Hour.

3-18 Connecting and Printing

Maintenance 4-1

4 Maintenance

This chapter explains how to replace the toner container and clean the
printer

.

General Information 4-2
Toner Container Replacement 4-2
Maintenance Kit Replacement 4-5
Cleaning the Printer 4-6
Prolonged Non-Use and Moving of the Printer 4-9

4-2 Maintenance

General Information

This chapter describes basic maintenance tasks you can perform for the
printer. You can replace the toner container according to the printer's
status:

Also, the internal parts need periodic cleaning.

Toner Container Replacement

The Toner indicator identifies the toner status at two stages of toner
usage.

• When the printer becomes low on toner, the Toner indicator flashes.
Note the replacement is not always necessary at this stage.

• If you ignore the above status and continue printing, the Ton e r
indicator lights up just before the toner is used up. The toner
container must then be replaced immediately.

In either case, replace the toner container.

Frequency of toner container replacement

Assuming an average toner coverage of 5% and EcoPrint mode turned
off, the toner container will need replacing approximately once every
7,200 pages (P-3520D) or 2,500 pages (P-3521D).

Starter Toner Container

The toner container packed with the new printer is a starter toner
container. The starter toner container lasts an average of 2,300 pages
(P-3520D) or 1,000 pages (P-3521D).

Ton e r K i ts

For best results, we recommend that you only use genuine Parts and
Supplies.

A new toner kit contains the following items:

• Toner Container

• Plastic waste bag for old toner container

• Installation Guide

Note Information Collection on Memory Chips - The memory chip

attached to the toner container is designed to improve
convenience for the end user; to support the recycling operation of
empty toner containers; and to gather information to support new
product planning and development. The information gathered is
anonymous - it cannot be associated to any specific individual and
the data is intended to be used anonymously.

Note Do not remove the toner container from the carton until you
are ready to install it in the printer.

Maintenance 4-3

Replacing the Toner Container

This section explains how to replace the toner container.

1 Open the top cover.

2 Turn the lock lever to the unlock position. Push the lock lever to the

position marked by the arrow and pull out the toner container.

CAUTION Do not attempt to incinerate parts which contain
toner. Dangerous sparks may cause burns.

IMPORTANT During toner container replacement, temporarily move
storage media and computer supplies (such as floppy disks) away
from the toner container. This is to avoid damaging media by the
magnetism of toner.

IMPORTANT We are not liable against any damages or problems
arising from the use of toner containers other than those designated
as original our toner containers. For optimum performance, it is also
recommended to use only the our toner containers which are
specifically intended for use in your country or region. If the toner
container for another destinations is installed, the printer will stop
printing.

Note You do not have to turn printer power off before starting

the replacement. Any data that may be processing in the printer
will be deleted if you turn the printer power off

.

Note Put the old toner container in the plastic bag (supplied
with the new toner kit) and discard it later according to the local
code or regulations for waste disposal.

4-4 Maintenance

3 Take the new toner container out of the toner kit. Shake the new

toner container at least 5 times as shown in the figure in order to
distribute the toner evenly inside the container.

4 Remove the label from the toner container.

5 Install the new toner container in the printer. Push firmly on the top of

the container at the positions marked PUSH, until you hear a click.

Maintenance 4-5

6 Turn the lock lever to the lock position.
7 Close the top cover.

Maintenance Kit Replacement

When the machine prints 100,000 pages, a message is printed indicating
that the maintenance kit should be replaced. The maintenance kit must
then be replaced immediately.

To replace the maintenance kit, contact your service technician.

IMPORTANT When the waste toner in the drum unit is almost full,
[Attention] indicator and [Toner] indicator are flashing. Replace the

maintenance kit.

4-6 Maintenance

Cleaning the Printer

To avoid print quality problems, the interior of the printer must be
cleaned with every toner container replacement.

1 Open the top cover and front cover.

2 Lift the developer unit together with the toner container out of the

printer.

3 Remove the drum unit from the printer by holding the green levers

with both hands.

Developer
Unit

Drum
Unit

Note The drum unit is sensitive to light. Never expose the
drum unit to light for more than five minutes.

Maintenance 4-7

4 Place the drum unit flat on a clean, level surface.

5 Use a clean, lint free cloth to clean dust and dirt away from the metal

registration roller.

6 On the drum unit, slide the charger cleaner (green) back and forth 2

or 3 times to clean the charger wire, then return it to its original
position (CLEANER HOME POSITION ).

7 When cleaning is complete, return the drum unit to the original

position.

IMPORTANT Do not place the drum unit on end.

IMPORTANT Take care not to touch the transfer roller (black)

during cleaning.

IMPORTANT Remove the fixing tape on the charger cleaner
before cleaning for the first time.

After cleaning, make sure you restore the charger cleaner to its
home position.

4-8 Maintenance

8 Return the developer unit to its position, aligning the guides at both

ends with the slots in the printer. Then, close the front cover and top
cover.

Maintenance 4-9

Prolonged Non-Use and Moving of the Printer

Prolonged Non-use

If you ever leave the printer unused for a long period of time, remove the
power cord from the wall outlet.

We recommend you consult with your dealer about the additional actions
you should take to avoid possible damage that may occur when the
printer is used next time.

Moving the Printer

When you move the printer:

• Move it gently.

• Keep it as level as possible to avoid spilling toner inside the printer.

• Be sure to consult a service technician before attempting

longdistance transportation of the printer.

WARNING If you ship the printer, remove and pack the
developer unit and drum unit in a plastic bag and ship them
separately from the printer.

4-10 Maintenance

Troubleshooting 5-1

5 Troubleshooting

This chapter explains how to handle printer problems, understand
indicator combinations, and clean paper jams

.

General Guidelines 5-2
Print Quality Problems 5-3
Understanding Indicators 5-5
Cleaning Paper Jams 5-11

5-2 Troubleshooting

General Guidelines

The table below provides basic solutions for problems you may
encounter with the printer. We suggest you consult this table to
troubleshoot the problems before calling for service repairs.

Tips

Printer problems may be solved easily by following the tips below. When
you have encountered a problem that cannot be solved following the
guidelines above, try the following:

• Restart the computer you are using to send print jobs to the printer.

• Make sure that the procedures for printing are correctly followed in

the application software. Consult the documentation supplied with
the application software.

Symptom Check Items Corrective Actions

The printer will not print
from the computer.

Check the Ready indicator. Using the information on page 1-5, check if an error

has occurred and clear the error.

Check if a status page can be printed. If the status page was printed successfully, there

may be a problem with the connection to the
computer. Refer to the Quick Installation Guide and
check the connection.

Check that the indicators display in a
recognized combination. Refer to
Indicators on page 1-5 for further
information.

Press the power switch and check that the Ready
indicator lit. Print the job again.

Print quality is poor. – Refer to Print Quality Problems on page 5-3.
Text is missing on the

Windows test page.

– This is a problem specific to the Windows OS. It is

not a printer problem. It does not affect print quality.
Paper is jammed. – Refer to Cleaning Paper Jams on page 5-11.
The indicators are off and

the fan is not working.

Check the power cord. Connect both ends of the power cord securely. Try

replacing the power cord. Refer to Quick Installation

Guide for information.

The printer prints a status
page but data from the
computer is not being
printed.

Check program files and application
software.

Try printing another file or using another print

command. If the problem occurs with a specific file or

application, check the printer settings for that

application.

Check the interface cable. Connect both ends of the interface cable securely.

Try replacing the printer cable. Refer to the Quick

Installation Guide for more information.

Vapor is emitted near the
top tray.

Check if the temperature is low near
the location of the printer, or if the
paper that is being used has been
exposed to humidity.

Depending on the operating environment of the

printer and the condition of the paper, heat

generated during printing can evaporate water

moisture in the printed paper, emitting vapor from the

printer. In this case, printing can be continued

without any problem.

To correct this, increase the temperature in the room,

and use paper that has been stored in a dry place.

Troubleshooting 5-3

Print Quality Problems

The tables and diagrams in the following sections define print quality
problems and the corrective action you can conduct to solve the
problems. Some solutions may require cleaning or replacing parts of the
printer.

If the suggested corrective action will not solve the problem, call for
service.

Printed Results Corrective Action

Completely blank printoutt Check the toner container.

Open the front cover and check that the toner container is correctly
installed in the printer. Refer to Toner Container Replacement on
page 4-2.

Full single-color printout Contact your service technician.

Dropouts, stray dots Drum or developer unit may be damaged. If the problem is not solved

even after printing several pages, call for service.

Vertical streaks Check the toner container and if necessary replace. Refer to Toner

Container Replacement on page 4-2.

Clean the charger wire. Refer to Cleaning the Printer on page 4-6.

Check the charger cleaner of the drum unit is in its original
position. Refer to Cleaning the Printer on page 4-6.

5-4 Troubleshooting

Faint or blurred printing Check the toner container and if necessary replace. Refer to Toner

Container Replacement on page 4-2.

Clean the charger wire. Refer to Cleaning the Printer on page 4-6.

Gray background Check the toner container and if necessary replace. Refer to Toner

Container Replacement on page 4-2.

Check the developer unit and drum unit are installed correctly. Refer
to Cleaning the Printer on page 4-6.

Dirt on the top edge or back of the
paper

If the problem is not solved even after printing several pages, c

lean

the registration roller. Refer to

Cleaning the Printer on page 4-6.

If the problem is not solved after cleaning,

call for service.

Printing incomplete or out of position Check that the printing settings are correct in the application software

and the printer driver.

Printed Results Corrective Action

Troubleshooting 5-5

Understanding Indicators

The indicator displays generally fall into one of three categories: normal
operation, maintenance and errors (repairs).

Click the icon to play the animation of the indicator combinations.
Right-click an indicator, then select Playback and Play to play the
animation repeatedly.

Normal Indication

The table below shows the indicator combinations when the printer
status is normal.

IMPORTANT To play the animation, you have to install Adobe Flash
Player and Adobe Reader (Version 6.01 or more) to your PC. If the
animation is not displayed, you should get the latest version from
Adobe site (http://www.adobe.com/downloads/).

Indicator Meaning

The printer is canceling data.

The printer is warning up.
The printer is adjusting the color.

5-6 Troubleshooting

The printer is installing toner.

The printer is receiving data.

The printer is receiving data.
Printing resumes when the [GO] is

pressed.

The printer is printing the last page
after waiting.

Printing is possible.

Offline status. You cannot print,
but the printer can receive data.

The printer returns to online status
when the [GO] is pressed.

Indicator Meaning

Troubleshooting 5-7

The printer is in sleep mode.The
printer returns to online status
when the [GO] is pressed, the
cover is opened and closed, or the
printer receives the print jobs.

Indicator Meaning

[Ready] indicator is flashing slowly.

5-8 Troubleshooting

Maintenance Indication

The table below shows the indicator combinations when user
intervention is required. It is assumed that the printer is online and is
processing data.

Indicator Meaning Remedy

There is no paper in the cassette,
MP tray.

Load paper into the paper source.

The cassette is not inserted
properly.

Insert the cassette fully into the printer.

The top cover is open. Close the cover.

There is no cassette in the paper
feeder or the cassette specified as
a paper supply is not inserted
properly.

Re-insert the cassette and then try
printing again.

The developer unit or toner
container is not installed.

Install the developer unit or toner
container.

The cassette does not contain the
paper specified by the printer
driver.

Load the paper into the cassette (#[1 or
2]) and then restart printing. You can
change the paper source by pressing
the [GO].

The paper sizes do not match. If the paper size in the paper source

differs from the paper size and type
specified by the printer driver, you can
print by supplying paper from the MP
tray. Load the correct paper size and
type into the MP tray and press [GO] to
begin printing.

If you want to supply paper from a
source other than the MP tray, you can
change the paper source by pressing
[GO].

If the paper fed from the MP tray is a
different size from the specified paper
size, a paper jam will occur.

Troubleshooting 5-9

A paper jam occurred during
printing.

Open the printer cover and remove the
jammed paper.

The toner is running low. Have a new toner container ready.

The toner has run out. Replace with a new toner container.

After replacing the toner container,
clean the inside of the printer.

The installed toner container's
regional specification does not
match the printer's.

Install the specified toner container.

Unable to print with the specified
resolution due to insufficient
memory.

Add the expansion memory to the
printer.

Indicator Meaning Remedy

5-10 Troubleshooting

Error Indication

If the indicators light or flash repeatedly in manners not described
above for normal or maintenance indication, a service error has
probably occurred. Press the power switch to turn the machine off,
wait 5 seconds and then turn the printer on again. This may clear the
error. Even if the error is not cleared, contact your service technician.

Specified file not found. Press [GO] to continue processing.

Press [Cancel] to cancel processing.

The current printing cannot be
continued.

Press [GO] to continue processing.
Press [Cancel] to cancel processing.

Unable to print due to insufficient
memory.

Install the expansion memory in the
printer. Press [GO] to continue
processing. Press [Cancel] to cancel
processing.

Unable to print as the data is too
complicated.

Press [GO] to continue processing.
Press [Cancel] to cancel processing.

Indicator Meaning Remedy

Troubleshooting 5-11

Cleaning Paper Jams

If paper jams in the paper transport system, or no paper sheets are fed
at all, the printer automatically goes offline, and the Jam indicator will
light. Status Monitor or Embedded Web Server can indicate the location
of the paper jam (the component where the paper jam has occurred).
Remove the paper jam. After removing the paper jam, the printer will
resume printing.

Possible Paper Jam Locations

The figure below shows the printer's paper paths including the optional
paper feeder. The locations where paper jams might occur are also
shown here, with each location explained in the table below. Paper jams
can occur in more than one component on the paper paths.

Paper jam location Description Reference page

A Paper jam at the MP tray. page 5-12

B Paper jam at the paper cassettes. The cassette number can be 1. page 5-13

C Paper jam inside the duplexer. page 5-14

D Paper jam inside the printer. page 5-15

E Paper jam at the rear cover. page 5-17

5-12 Troubleshooting

General Considerations for Clearing Jams

Bear in mind the following considerations when attempting paper jam
removal:

• If paper jams occur frequently, try using a different type of paper,
replace the paper with paper from another ream, or flip the paper
stack over. The printer may have problems if paper jams recur after
the paper is replaced.

• Whether or not the jammed pages are reproduced normally after
printing is resumed, depends on the location of the paper jam.

MP Tray

1 Remove the paper jammed at the MP tray.

2 Reload the MP tray. Open and close the top cover to clear the error

and the printer warms up and resumes printing.

CAUTION When pulling the paper, pull it gently so as not
to tear it. Torn pieces of paper are difficult to remove and
may be easily overlooked, deterring the paper jam recovery.

IMPORTANT Do not try to remove paper that has already been
partially fed. Proceed to Inside the Printer on page 5-15.

Troubleshooting 5-13

Paper Cassette/Paper Feeder

1 Pull out the cassette or optional paper feeder.
2 Remove any partially fed paper.

3 Push the cassette back in securely. The printer warms up and

resumes printing.

IMPORTANT Do not try to remove paper that has already been
partially fed. Proceed to Inside the Printer on page 5-15.

Note Check to see if paper is loaded correctly. If not, reload
the paper.

5-14 Troubleshooting

Duplexer

Paper is jammed in the duplexer. Remove the jammed paper using the
procedure given below.

1 Pull the paper cassette all the way out of the printer.
2 Open the duplexer's cover in front of the printer and remove any

jammed paper.

Open the duplexer's cover at the rear of the printer and remove any
jammed paper.

3 Push the cassette back in securely, and open and close the top

cover to clear the error. The printer warms up and resumes printing.

Troubleshooting 5-15

Inside the Printer

1 Pull the paper cassette all the way out of the printer. Remove any

partially fed paper.

2 Open the top cover and front cover, and lift the developer unit

together with the toner container out of the printer.

3 Remove the drum unit from the printer by holding the green levers

with both hands.

4 If the jammed paper appears to be pinched by rollers, pull it along

the normal running direction of the paper.

IMPORTANT Do not try to remove paper that has already been
partially fed. Proceed to step 2.

CAUTION The fuser unit inside the printer is hot. Do not
touch it, as it may result in burn injury.

Note The drum is sensitive to light. Never expose the
developer unit to light for more than five minutes.

5-16 Troubleshooting

5 Return the drum unit to its position, aligning the guides at both ends

with the slots in the printer.

6 Insert the developer unit together with the toner container, back into

the machine. Close the top cover and the front cover. The printer
warms up and resumes printing.

Troubleshooting 5-17

Rear Cover

1 Open the rear cover and remove the jammed paper by pulling it out.

If the paper is jammed inside the fuser unit, open the fuser cover
and remove the paper by pulling it out.

2 Close the rear cover, and open and close the top cover to clear the

error. The printer warms up and resumes printing.

CAUTION The fuser unit inside the printer is hot. Do not
touch it, as it may result in burn injury.

5-18 Troubleshooting

Option 6-1

6Option

This chapter explains the options for this printer.

General Information 6-2
Expansion Memory Modules 6-3
Removing a Memory Module 6-5
Verifying the expanded memory 6-5
Paper Feeder (PF-100) 6-6
Network Interface Card (IB-23) 6-7

6-2 Option

General Information

The printers have the following options available to satisfy your printing
requirements.

For instructions on installing individual options, refer to the
documentation included with the option. Some options are explained in
the following sections.

Note Install the memory module before installing the optional
paper feeder (PF-100).

Expansion Memory
Module (DIMM
128/256/512 MB)

Paper Feeder (PF-100)

Network Interface
Card (IB-23)

Option 6-3

Expansion Memory Modules

To expand the printer memory for more complex print jobs and faster
print speed, you can plug in optional memory module (dual in line
memory module) in the memory slot provided on the printer main
controller board. You can select additional memory module from 128,
256 or 512MB. The maximum memory size is 544MB.

Precautions for handling the printer's main controller
board and memory module

To protect electronic parts, discharge static electricity from your body by
touching a water pipe (faucet) or other large metal object before handling
the memory module. Or, wear an antistatic wrist strap, if possible, when
you install the memory module.

Always hold the main controller board or a memory module by its edges
as shown below to avoid damaging electronic parts.

Note The expansion memory should only be installed by your
service technician. We shall not be liable for any damages caused
by improper installation of expansion memory.

Correct

Incorrect

6-4 Option

Installing the Memory Module

1 Turn off the printer and disconnect the power cord and printer cable.
2 Remove the right cover as shown in the figure.

3 Remove the fixing tape in case of the first installation. Then, remove

the memory slot cover as shown in the figure.

4 Push out the clamps on both ends of the memory socket.
5 Remove the memory module from its package.

6 Aligning the cutouts of the memory module with the matching keys of

the socket, carefully plug the memory module into the memory
socket until it clicks in place.

Option 6-5

7 The memory module is secured to the memory socket with the

clamps.

8 Reinstall the memory slot cover and the right cover.

Removing a Memory Module

To remove a memory module, remove the right cover and the memory
slot cover from the printer. Then, carefully push out the two socket
clamps. Ease the memory module out of the socket to remove.

Verifying the expanded memory

To verify that the memory module is working properly, test it by printing a
status page.

6-6 Option

Paper Feeder (PF-100)

The PF-100 allows you to add one (for P-3520D) or two (for P-3521D)
more paper cassette to the bottom of the printer for continuous feeding
of a large volume of paper. Each paper cassette can hold up to
approximately 250 sheets of ISO A4, ISO A5, JIS B5, Letter, or Legal
size (80g/m

2

) paper. This feeder is attached at the bottom of the printer

as shown on the left.

Option 6-7

Network Interface Card (IB-23)

The network interface card supports TCP/IP, IPX/SPX, NetBEUI and
AppleTalk protocols, so that the printer can be used on network
environments including Windows, Macintosh, UNIX, NetWare, etc.

The network interface card must be installed in the option interface slot
that is located at the back of the printer.

1 Turn off the printer and disconnect the power cord and printer cable.
2 Open the rear cover.

3 Remove the optional interface slot cover.

4 Insert the Network Interface Card and secure it with the screws

removed in step 3.

5 Close the rear cover, and connect the printer cable.
6 Connect the power cord, and turn on the printer.
7 Configure the network address from Quick Setup. For more

information, refer to Operation Guide of the network card.

CAUTION Before inserting a network interface card in the
printer, make sure that the printer is switched off.

Note When the IB-23 is inserted in the printer, the printer does not
enter the Off Mode.

6-8 Option

Appendix 7-1

7 Appendix

This section lists the following information of this printer.

Specifications 7-2
Environmental Standard Requirements 7-4

7-2 Appendix

Specifications

Note These specifications are subject to change without notice.

Item

Description

P-3520D P-3521D

Type Desktop

Printing Method Electrophotography, laser scan

Paper Weight Cassette 60 to 120 g/m² (Duplex: 60 to 105 g/m²)

MP Tray 60 to 220 g/m²

Paper Type Cassette Plain, Preprinted, Bond, Recycled, Rough, Letterhead, Color (Colour),

Prepunched, High Quality, Custom 1 to 8

MP Tray Plain, Transparency, Preprinted, Labels, Bond, Recycled, Rough, Vellum,

Letterhead, Color (Colour), Prepunched, Envelope, Cardstock, Thick paper,
High Quality, Custom 1 to 8

Paper Size Cassette A4, JIS B5, A5, Follio, Legal, Letter, Oficio II, Statement, Executive, A6, B6, ISO

B5, Envelope C5, 16K, Custom (105 × 148 to 216 × 356mm (4-1/8 × 5-13/16 to
8-1/2 × 14 inches)

Paper Feeder A4, JIS B5, A5, Follio, Legal, Letter, Oficio II, Executive, B6, ISO B5, Envelope

C5, 16K, Custom (148 × 210 to 216 × 356mm (5-13/16 × 8-5/16 to 8-1/2 × 14
inches)

MP Tray A4, JIS B5, A5, Follio, Legal, Letter, Oficio II, Statement, Executive, A6, B6, ISO

B5, Envelope C5, Envelope #10, Envelope #9, Envelope #6-3/4, Envelope
Monarch, Envelope DL, Hagaki, Ofuku Hagaki, 16K, Yokei 2, Yokei 4, Custom
(70 × 148 to 216 × 356mm (2-13/16 × 5-13/16 to 8-1/2 × 14 inches)

Printing Speed Simplex A4/Letter: 35 ppm/37 ppm

A5: 17 ppm

Duplex A4/Letter: 19 ppm/20 ppm

First Print Time (A4, feed from
Cassette)

6 seconds or less

Warm-up Time
(22°C/71.6°F,
60%RH)

Power on 15 seconds or less

Sleep 10 seconds or less

Paper Capacity Cassette 1 250 sheets (80 g/m², 11 × 8 1/2"/A4 or smaller)

Cassette 2 250 sheets (80 g/m², 11 × 8 1/2"/A4 or smaller)

Cassette 3

—

250 sheets (80 g/m², 11 × 8 1/2"/A4 or
smaller)

MP Tray 50 sheets (80 g/m², 11 × 8 1/2"/A4 or smaller)

Output Tray
Capacity

Simplex 250 sheets (80 g/m²)

Duplex 200 sheets (80 g/m²)

Continuous printing 1 to 999 sheets

Resolution Fast 1200, 600 dpi, 300 dpi Fine 1200, Fast 1200, 600 dpi, 300 dpi

Appendix 7-3

Operating
Environment

Temperature 10 to 32.5°C/50 to 90.5°F

Humidity 15 to 80 %

Altitude 2,500 m/8,202 ft maximum

Brightness 1,500 lux maximum

Supported OS Microsoft Windows XP/Vista/7/8, Windows Server 2003/2008/2012 R2

Mac OS X 10.5 or later

Interface

Standard

Hi-Speed USB: 1

Option

Network Interface Card: 1 (10BASE-T/100BASE-TX)

PDL PRESCRIBE

Memory

Standard

32MB

Maximum

544MB

Dimension (W x D x H) 375 × 393 × 250 mm

14 3/4 × 15 1/2 × 9 7/8"

Weight (without toner container) 12 kg/26.5 lb

Power Requirements 50/60 Hz, 4.2 A

Power
Consumption

Maximum

919 W

During printing

535 W

During standby

7.1 W when EcoFuser is On.

55.0 W when EcoFuser is Off.

Sleep mode

2.6 W

Power off

0.1 W or less

Options Expanded memory, Paper Feeder

(250-sheet x 1), Network Interface
Card (IB-23)

Expanded memory, Paper Feeder
(250-sheet x 2), Network Interface
Card (IB-23)

Item

Description

P-3520D P-3521D

7-4 Appendix

Environmental Standard Requirements

This machine conforms to the following environmental standard
requirements.

• Time for switching to Sleep mode (default): 1 minute

• Duplex Printing: Standard Equipment

• Durable paper for feeding: Paper made of 100% recycled paper

NOTE: Contact your Dealer or Service Representative for recommended

paper types.