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DDR-E04AA
Hardware User Manual
2015 FEB V1.0
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DDR-E04AA Hardware User Manual
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Contents
A. CAUTION .............................................................................................................................................. 1
B. Introduction ......................................................................................................................................... 2
1. Product Overview ..................................................................................................................... 2
2. Main functions ........................................................................................................................... 2
C. Unpacking ............................................................................................................................................ 4
1. Accessories ................................................................................................................................. 4
2. Unpacking ................................................................................................................................... 4
D. Installation ............................................................................................................................................ 4
E. Product appearance ......................................................................................................................... 6
1. Front Panel .................................................................................................................................. 6
2. Rear Panel ................................................................................................................................... 8
3. Installation Illustration ............................................................................................................ 9
Video input ....................................................................................................................... 9
Connections for video outputs .............................................................................. 10
AlarmIn/AlarmOut connections ............................................................................ 10
F. Q & A and Maintenance .............................................................................................................. 11
1. Q & A.......................................................................................................................................... 11
2. Maintenance ........................................................................................................................... 15
G. Appendix : Specifications ............................................................................................................ 16
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A. CAUTION
To our dear customers!
Thank you for using our products. If you encounter any problems when using,
please do not hesitate to contact our resellers. We will provide excellent services to
you via our resellers.
The software/hardware improvements of this series are subject to change without
notice to you in advance. Before using, please read this user manual carefully to
ensure that you can use the device correctly and safely
Caution for this DVR series
After installation, never put anything heavy over this device. Owing to the use
of the hard drive(s) insides this device, check the cooling fan periodically to
see if it works. Never use this device when the cooling function is out of order!
Do not allow any solid object or liquid fall into or penetrate into the device.
Use cleaning tools (brushes) regularly to clean circuit boards, connectors, fans,
chassis, etc. Before cleaning, turn off the power and unplug the power.
Do not attempt to disassemble the equipment, repair, or replace parts. In case
the machine does not work properly, please contact the resellers or
manufacturers. In the shortest time, we will solve the problems you have
during using.
When not using the remote control for a long time, take out the inside battery
To prevent the control from the damage coming from battery leakage!
If this equipment connects to outdoor cameras or other external alarm devices,
ground this equipment to prevent it from electrical surges.
This DVR supports remote video monitoring via internet. Free or non-free
domain names provided by ISPs are needed for the monitoring functions.
Free domain names may sometimes have problems and nothing to do with
DVR. Non-free domain names have less problems. Choose the domain names
carefully before using the networking function.
Operating environment
Keep and use this device at places where temperature ranges 0℃~40℃. Avoid
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direct sunlight or near heat sources.
Do not install this equipment in a humid environment
Do not expose this equipment in smoky, dusty environments;
Avoid strong collision, do not drop the machine
Keep the installation level, install in a stable place, avoid the product falling;
Do not block any ventilation openings. And ensure well ventilation around the
machine
Please use this equipment within rated input and output current/voltage
range.
This device is for long-time use. For safety, do not have flammable items
placed next to the device.
B. Introduction
1. Product Overview
This equipment is an excellent digital surveillance product designed
specifically for the security use. Using embedded LINUX operating system, it
makes the system more stable. Using standard H.264 video compression and
G.711A audio compression technology achieves audio and video functions
such as high-quality, low bit rate and single-frame playback. Using TCP / IP
and other network technologies, it provides strong network data transmission
capacity and remote control capabilities.
This equipment can be used individually or be connected to form a powerful
security monitoring network. Using professional network video surveillance
software platform, be fully experienced the powerful networking and remote
monitoring capabilities.
This equipment can be used for security in banks, telecommunications, power
stations, justice, transport, intelligence communities, factories, warehouses,
resources, water conservancy facilities and other categories.
2. Main functions
Hisilicon SoC CPU special design for NVR/DVR with the best image
process efficiency.
Support 1 units of SATA/SATA II device up to 4TB HDD recording capacity.
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Advanced H.264 compress technology provides the best HDD space
usage.
Embedded Linux system, to eliminate the threat from virus and hacking.
Support 4CHs of Dtv Camera (1080P) video.
Support HD output.
Support CAMERA position layout and editable user definition.
The USB mobile storage device.
Support 3 users log on by Client-side software or browser.
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C. Unpacking
1. Accessories
★ Power cable and adaptor AC100-240V/DC12V 3A x 1PCS
★ HDD screws x 4pcs
★ Mouse (optional)
2. Unpacking
When you receive the product, check first whether the packing of the
equipment has obvious damage. The protective material used for the package
during transport can cope with most of the accidental impact;
Then, take out the device, remove the protective film of the digital video
recorder and check if there is any visible damage;
Finally, open the case, check the front panel data cable, power cord, power
supply fan and motherboard to see if they are connected firmly.
Front/Rare panels
The key functions of the front panel and the interfaces of the rear panel are
described in detail in the manual.
Please carefully check the plate or foil on the rear panel of the product to see
if it is the model you ordered.
Information on the rear panel is important for our service, so keep it properly.
Before contacting us, you will need to provide your model type and serial
number.
Inside check
In addition to checking for visible signs of damage, be careful to check the
connections between the front panel data cable, power cord and
motherboard.
D. Installation
Steps and cautions:
1、Ensure room temperature below 35℃
2、Reserve space for air circulation around 15 cm (6 inches).
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3、Chassis installation starts from bottom to up
4、With multiple components in the chassis, take precautions to avoid
overloading to the power outlet.
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E. Product appearance
1. Front Panel
MENU
MENU
Under the live viewing mode, press MENU to enter the
main menu.
ESC
ESC
Exit the current menu.
REC
Under the live mode, press the REC button to enter
recording menu.
STOP
Stop the playback under the playback mode.
Step Forward
To playback frame by frame when paused in playback
mode. ( Press Pause before operation )
Play
Pause
Under the live viewing mode, press the Play button to
enter the playback mode.
Under the playback mode, press to play back.
When playbacking, press to pause playback.
Fast Forward
Under the playback mode, there are 4 choices for the
speed.
Choose your choice to forward.
Slow Forward
Under the playback mode, there are 4 choices for the
speed.
Choose your choice to forward.
UP
DOWN
To move up or down of the selection setting in the UI
menu.
LEFT
RIGHT
To move left or right of the selection setting in the UI
menu.
ENTER
Press the Enter button to confirm the setup or go into
main menu in live mode.
Preview CH1
Preview CH1.
Preview CH2
Preview CH2.
Preview CH3
Preview CH3.
Preview CH4
Preview CH4.
Power
Power Indicator
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Indicator
Recording
Indicator
Recording Indicator
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2. Rear Panel
4ch DVR illustration
1
1~4 CH Video Input (BNC)
2
Video Output
3
HD digital output
4
VGA output
5
LAN Port
6
USB Mouse Port
7
DC12 Power Input
8
Alarm IN
9
Alarm OUT
Alarm In/Alarm Out
DC12V
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3. Installation Illustration
Video input
Input interface is BVC type; input signal is PAL/NTSC BNC（1.0VP-P，75Ω）.
The Video signal should comply with national standards, a higher signal to
noise ratio, low distortion, low-interference; clear images, no deformation,
nature color and appropriate brightness.
Make sure stable and reliable signals from cameras
Cameras should be installed in a suitable position to avoid backlighting, lowlight environment, or adopts the better BLC, low-light cameras.
Cameras and digital video recorders should be common ground, stably and
reliably, in order to ensure the normal operation of the cameras.
Make sure the transmission cables are stable and reliable
Adopt high-quality, well-shielded coaxial cables, and choose the right model
based on the transmission distance. If the distance is too far, use video
compensation equipment to ensure signal quality based on the specific
circumstances.
Video cable should avoid strong electromagnetic interference with other
devices and circuits, in particular, should avoid the current of high voltage.
Cables and shielded cable should be well-connected firmly to avoid false,
joint welding or oxidation.
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Connections for video outputs
The video outputs include PAL/NTSC BNC(1.0VP-P，75Ω), VGA and HDMI
interfaces.
Pay attention to the following when you select a PC display instead of a
monitor.
1. Do not remain switched on for a long time to extend the life of the
equipment;
2. Regular degaussing will help to maintain the normal operation of the
monitor.
3. Keep away from equipment with strong electromagnetic interference.
Using TV as video output device is an unreliable alternative. It is also required
to minimize the time of use and strictly control the power, the interference
caused by neighboring devices. Leakage risks of low quality TVs may result in
damage to other equipments.
AlarmIn/AlarmOut connections
Pay attention to the following before installation.
1. AlarmIn
(a) Alarm input is grounding alarm input
(b) The alarm input signals require voltage signals to the ground
(c) When the alarm device is shared with two DVRs or connected to a
DVR and other devices, it should be isolated by relays.
2. Alarm OUT
The alarm output of the DVR cannot be connected with high-power load
(no more than 1A). In the output circuit, be careful about the excessive
current that may cause damage to the relay. When using high-power
load, extra relays are needed.
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F. Q & A and Maintenance
1. Q & A
Q 1. After power on, DVR doesn’t work.
A: The possible causes:
1. Wrong power input
2. bad connection of power cable
3. Power error
4. Firmware update error
5. Disk error or cable problem
6. Front panel error
7. Main PCB board error
Q 2. After power-on, DVR will restart after several minutes or the screen
freezes.
A: The possible causes:
1. Unstable or low input voltage
2. The hard drive has bad sectors or cable error
3. Low adaptor power
4. Front video signal not stable
5. High temperature, too much dust and the machine runs in a bad
condition.
6. DVR hardware error
Q 3. HDD not found after power-on
A : The possible causes:
1. No power for the Hard Drive
2. Hard Drive cable error
3. Hard Disk error
4. Main board SATA slot error
Q 4. No output: Single, multiple or all channels
A : The possible causes:
1. Wrong firmware: Update to the right firmware
2. Brightness set to 0: set it to the default value
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3. No signal input or signal too weak
4. Mask used
5. DVR hardware error
Q 5. Live video problems: Such as bad colors, brightness error, image blink…
A : The possible causes:
1. When using BNC as output, wrong NTSC/PAL matching will result in
B/W image.
2. Impedance mismatch between digital video recorder and monitor.
3. Video transmission distance is too far or video transmission line
attenuation is too much.
4. Wrong settings of colors, brightness in the DVR
Q 6. No recorded file in local side
A : The possible causes:
1. Wrong data cable or jumper error in the hard disk
2. Hard Disk error
3. Upgraded firmware cannot recognize the existing file system
4. Desired files are overwritten
5. Recording not enabled
Q 7. Bad image when playback
A : The possible causes:
1. Low recording quality
2. Once data error when reading or small bit-rate or fuzzy when
playback, please reboot machine
3. Wrong data cable or jumper error in the hard disk
4. Hard Disk error
5. DVR hardware error
Q 8. Wrong time
A : The possible causes:
1. Wrong settings
2. Bad battery connection or low voltage
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3. Bad frequency oscillator
Q 9. Motion detection not function
A : The possible causes:
1. Wrong schedule setting
2. Wrong area setting
3. Low sensitivity
4. Hardware limitation for different version
Q 10. Fail to login by using client software or Web browsers
A : The possible causes:
1. Upgrade the Internet Explorer to 8 or above.
2. Networking error
3. Wrong Networking settings
4. Wrong user/password
5. Wrong client software for the DVR firmware
Q 11. Mosaic or no video when Network preview and file playback
A : The possible causes:
1. Network traffic jam
2. Bandwidth limitation in the DVR side
3. No rights for the user account
4. Bad DVR output
Q 12. Networking not stable
A : The possible causes:
1. Networking not stable
2. IP conflict
3. MAC conflict
4. LAN card error (PC/DVR)
Q 13. USB backup error
A : The possible causes:
1. CPU too busy to back up the data! Stop recording then backup!
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2. Device not compatible
3. Backup device error
Q 14. Alarms cannot be stopped
A : The possible causes:
1. Wrong alarm settings
2. AlarmOut turned on manually
3. Input equipment error or wrong connections.
4. Wrong firmware problem; Upgrade firmware to fix it.
Q 15. Alarms do not work
A : The possible causes:
1. Wrong alarm setting
2. Wrong alarm wiring
3. Wrong AlarmIn signal
4. One alarm equipment involves into two loops.
Q 16. The remote controller cannot work
A : The possible causes:
1. Wrong control address
2. Long distance or poor angle
3. Battery run out
4. Controller or DVR front panel is out of order
Q 17. Short recording time
A : The possible causes:
1. Bigger data rate from poor camera quality, dirty lens, backlight
installation, bad aperture adjustment.
2. Small HDD storage
3. HDD damage
Q 18. Forget the administrative password or internet password
A : The possible solution:
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1. Please contact local customer service staff or call the customer service
phone headquarters, we will guide you how to solve by the machine type
and version of the program.
2. Maintenance
Damped dust on the PCB board will cause a short circuit and will do
something wrong to the DVR or damage it. For long-term stability of the
DVR, regularly brush the circuit boards, connectors, fans and chassis to
remove dust.
Please ensure the project is well-grounded, so images, audio signal will
not be disturbed. At the same time, we can protect the DVR from static
or inductive voltage damage.
Do not remove audio/video cables when the DVR is powered on, or they
will be damaged.
Do not use the TV interface in the DVR video output (VOUT), or the DVR
output circuit will be damaged easily.
Keep the DVR away from heats and hot places.
Keep the DVR chassis well-ventilated for better heat dissipation.
Have regular checks and system maintenance
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G. Appendix : Specifications
System
CPU: Hisilicon SoC
Operating system：Linux
Storage Device/
Build in SATA interface x 1，compatible SATA/SATAII
Interface
HDD( Max. 4TB)
User Interface
DVR IR remote control
Video And Other I/O
Interface
Alarm OUT x1 / Alarm IN x4 (optional)
Headphones (speakers) sound output x1
Ethernet x1 – 10/100/1000/ (IEEE 802.3 Type 10Base-T / IEEE 802.3u
Type 100Base-TX / I)；Auto-MDIX
Network Protocol
IPv4、ARP、TCP、UDP、ICMP、SMTP、HTTP、PPPoE、DDNS、UPnP
Video Format
H.264 compression format
E-Map
Live / Playback
Real-time Live View capable 4CH VGA @30fps or 1CH 1080P @30fps
1CH 1080P @30fps Synchronous Playback
Recording Query: Time search, Event list ( CAM displacement, Alarm I /
O triggered alarm notification(optional) )
Playback speed/ slow forward / fast forward in 5 different speed, Play
Frame by Frame mode (forward or backward)
Pentaplex operation: Live/ Record/ Playback
Event Notification
Event Notification : Alarm I / O trigger(optional) , Motion detection,
Video loss, HDD error
Recording Mode
Constant recording
Schedule recording
Alarm triggered recording (include motion detection recording):
Complete event
video reserved 5 seconds before and 60 minutes after event taken
place.
Manual recording
Schedule alarm triggered recording (include motion detection
recording): Complete event video reserved 5 seconds before and 60
minut after event taken place.
Only recording without live (depending on user authority)
Backup Management
Video output format: AVI
The USB mobile storage device
System Management
Remote Client software; live, playback set up by PC(remote side)
Authorization: Maximum 10 group accounts, Hierarchical authority
Support 3 users log on by Client-side software or browser
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Systems operation records, record login time, IP and selected video.
Browser: MS IE7-IE11
Support Equipment
Support megapixel DTV Camera video
Power
DC12V / 3A
Operating Temperature
0-45 ℃
★Product specifications are subject to change without notice; please contact us for the latest
information.
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Contact Information:
Ubiquity Smart Technology (UST Taiwan)
TEL: +886-3-5777-368
FAX: +886-3-5777-339
Mail: [email protected]
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