US Robotics USR Call Director User Manual
LIMITED WARR ANTY
We warrant that if the USR Call Director, distributed by U.S. Robotics Corporation and purchased by you, proves to be defective in material or workmanship, we
will provide without charge, for a period of 1 year (USA ONLY), the labor and parts
necessary to remedy any such defect. Warranty commences on the date of purchase
by the original retail consumer.
The duration of any implied warranty of merchantability, fitness for a particular
purpose, or otherwise, on this pro duct shall be limited to the duration of the applicable express warranty set fourth above. In no event shall we be liable for any loss,
inconvenience or damage whether direct, incidental, consequential or otherwise resulting from breach of any express or implied warranty, of merchantability, fitness
for a particular purpose, or otherwise with respect to this product, except as set forth
herein. Some states do not allow limitations on how long implied warranty lasts and
some states do not a llow the exclusion or limitation of incidental or consequential
damages, so the above limitations or exclusions may not apply to you.
To obtai n service under this warranty, you must fi rst request an RMA
number f rom our Technical Support Depart ment by calling 877-762-0132.
Present the USR Call Direct or product with the RMA number and a copy of a
sales receipt (or cre dit card receipt) or other sati sfactory proof of the date of
original reta il purchase of the product to U.S. Robot ics Corporation.
The AC power supply used with th is product is covered under this war ranty.
This warranty does not cover damage which results from accident, misuse, abuse,
improper line voltage, lightning stri ke, fire, flood, or damage resulting from u nauthorized repai rs or alterations performed by an unauthorized service center. This
warranty gives you specific legal rights, a nd you may also have other rights which
vary from state to state.
FCC REGISTRATION
This equipment complies with Part 68 of the F CC rules. On the bottom of this
equipment is a label that contains, a mong other information, the FCC Registration
Number and Ringer Equivalence Number (REN) for this equipment. You must,
upon request, provide this information to your telephone company. The REN is used
to determine the number of devices you may connect to the telephone line and still
have all those devices ring when your telephone number is called. In most, but not all
areas, the sum of the REN’s of all devices connected to one line should not exceed
five (5). To be cer tain of the number of devices you may connect to your li ne, as
determined by the REN, you should contact your local telephone company to determine the maximum REN for your calling area. If your telephone equipment causes
harm to t he telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice
is not practical, you will be notified as soon as possible. You will be informed of your
right to file a complaint with the FCC. Your telephone company may make changes
in its facilities, equipment, operations or pro cedures that could affect t he proper
functioning of your equ ipment. If they do, you will be notified in advance to give
you an opportunity to ma intain uninterrupted telephone service. If you experience
trouble with the USR Call Director, please contact your retai ler or U.S. Robotics
Corporation for information on obtai ning service and repairs. The telephone company may ask that you disconnect this equipment from the network until the problem
has been corrected or until you are sure that the equipment is not malfu nctioning.
This equipment may not be used on coin service provided by the telephone company,
and is not intended for use with party line service. This equipment is intended for use
only on loop start service, and will not operate on a ground start central office line.
USR Call Director
Phone/ Fax/ Modem Switch
User Manual
U.S. Robotics Corporation
1300 E. Woodfield Road
Suite 506
Schaumburg, IL 60173
847.874.2000 - Headquarters
877.762.0132 - Technical Support
www.usr.com
USR CALL DIRECTOR PROGRAMMING AND QUICK REFERENCE GUIDE
REGISTER NUMBER PROGRAMMABLE FEATURE PROGRAM RANGE FACTORY PRESET PROGRAMMING / INSTALLATION RECOMMENDATIONS
01 FAX Tone Detection
0= OFF
1= ON
ON
IF PHONE AND FAX ARE BEING USED IN AN INSTALLATION,
PROGRAM THIS FEATURE “ON”
02 Protected Hook Flash
0= OFF
1= ON
OFF
WITH OLDER KEY AND PBX PHONE SYSTEMS, YOU MAY NEED TO
PROGRAM THIS FEATURE “ON”
03 Unanswered Call Silent Transfer
0= OFF
1= ON
OFF
“UCST” ROUTES ALL UNANSWERED AFTER-HOURS CALLS TO A FAX
OR MODEM PORT
04 Silent Transfer Destination
0= FAX
1= MODEM
FAX
THIS FEATURE DETERMINES WHICH DEVICE WILL RECEIVE A CALL
AFTER IT HAS BEEN “SILENTLY TRANSFERRED”
05 Pulse Detection
0= OFF
1= ON
OFF
IF YOU HAVE PULSE DIAL PHONES AND WISH TO TRANSFER OR
“GRAB” A CALL – PROGRAM THIS FEATURE “ON”
06 Call Override
0= OFF
1= ON
OFF
IF THE USR CALL DIRECTOR IS INSTALLED AT A WALLJACK AND
YOU WANT TO ANSWER A CALL FROM ANY EXTENSION PHONE-
PROGRAM “ON”
07 Unrestricted Manual Transfer
0= OFF
1= ON
ON
GIVE TRANSFER ABILITY ANY TIME, FROM EITHER PARTY FROM
ANY PHONE, RECOMMENDED PROGRAMMING “ON”
08 Answering Machine Silent Transfer
0= OFF
1= ON
OFF
AFTER ANSWERING MACHINE TIMES OUT, CALL WILL BE ROUTED TO
FAX OR MODEM PORT
11 Security Access Code For VOICE Ports
DIGITS 0-9 * AND #
4 DIGITS MAXIMUM
*1
THIS REGISTER CONTAINS THE CODE FOR TRANSFER OF A FAX OR
MODEM CALL TO DEVICES CONNECTED TO VOICE 1 & 2 PORTS
12 Security Access Code For FAX Port
DIGITS 0-9 * AND #
4 DIGITS MAXIMUM
*2
THIS REGISTER CONTAINS THE CODE FOR TRANSFER OF A VOICE OR
MODEM CALL TO FAX/PC FaxCard CONNECTED TO FAX PORT
13 Security Access Code For MODEM Port
DIGITS 0-9 * AND #
4 DIGITS MAXIMUM
*3
THIS CODE IS USUALLY SENT BY A CALLING MODEM – WE
RECOMMEND PROGRAMMING A FOUR DIGIT CODE FOR SECURITY
PURPOSES
14 Rings To Answer 0 TO 10 RINGS 0 RINGS
IF THE USR CALL DIRECTOR IS USED ON A KSU OR PBX SET TO “0” –
HOME INSTALLS W/EXT. PHONE ACCESS, PROGRAM
NEEDED NO. OF RINGS
15 Maximum Rings 4 TO 30 RINGS 8 RINGS
THIS FEATURE CONTROLS THE NO. OF TIMES A DEVICE (VOICE, FAX,
MODEM) IS RUNG BY THE USR CALL DIRECTOR
BEFORE DROPPING THE CALL
IMPORTANT SAF ETY INSTRU CTIONS - “SAV E THESE INSTR UCTIONS”
When usi ng your telephon e equipm ent, bas ic safet y precau tions s hould al ways be followed to reduce the ris k of fire, electric shock and inju ry to persons,
including th e following:
1. Read and unders tand all instru ctions.
2. Follow all warnin gs and instruc tions marked on t he product.
3. Unplug this pro duct from the wa ll outlet before c leaning. Do no t use liquid
cleaner or aeros ol cleaners. Us e a damp cloth for c leaning.
4. Do not use this product near water, for example, near a bathtub, wash-bowl,
kitchen sink or laundry tub, in a wet basement or near a swimming pool.
5. Do not place thi s product on an un stable cart , stand or table. The product
may fall causing s erious damage to t he product.
6. This produ ct should never be p laced near or over a radiator o r heat reg
ister. Thi s prod uct sh ould no t be placed in a built-i n inst allation unless
proper ventila tion is provide d.
7. This produc t should be o perated from o nly the typ e of power sour ce indi
cated on the mark ing label. If you a re not sure of the ty pe of power suppl y
to your home, consu lt your dealer or l ocal power comp any.
8. Do not allow anythi ng to rest on the power cord . Do not locate this prod uct
where the cord wi ll be abused by per sons walking on it .
9. Do not overlo ad wall outle ts and exten sion cords as this can result in t he
risk of fire or elec tric shock.
10. Never push objec ts of any k ind into th is product through ca binet slots as
they may touch danger ous vo ltage p oints or shor t out part s that could
result in r isk of fire o r electric shock. Neve r spill liq uid of any ki nd on this
product.
11. To reduce ri sk of electric sh ock, do not disas semble this pro duct, but take
it to a qualified serviceman when some ser vice or repair w ork is require d.
Opening or removi ng cover s may expose yo u to d angerous voltages or
other risks. Incor rect reassembl y can cause electric sho ck when the appliance is subsequ ently used.
12. Unplu g this product from the wa ll outl et and refer servicing to q ualified
service pers onnel under th e following con ditions:
A) When the power s upply cord or plu g is damaged or fray ed.
B) If liquid has be en spilled into t he product.
C) If the product ha s been exposed to r ain or water.
D) If the produc t does not operate normally by following the operating
instructio ns. Adj ust on ly thos e cont rols t hat are covered by the o p
-
erating instructio ns becau se impr oper adj ustments of oth er contr ols
mayresult in damage and wi ll often req uire extensi ve work by a q uali-
fied technici an to restore the pr oduct to norma l operation.
E) If the produc t has been dropp ed or the cabinet h as been damaged .
F) If the prod uct exhibits a di stinct chang e in performan ce.
13. Avoid using a tel ephone (ot her than a cordless t ype) durin g an elect rical
storm. There may be a r emote risk of ele ctric shock fr om lightning.
14. Do not us e the telephone t o report a gas lea k in the vicinit y of the leak.
INSTALLATION I NSTRUCTI ONS
1. Never install tel ephone wirin g during a lightn ing storm.
2. Never instal l telephone jacks in we t locations unless the jack is s pecially
designed for wet l ocations.
3. Never tou ch non -insulated teleph one wir e or terminals unless the tele
-
phone line has be en disconnec ted at the networ k interface.
4. Use caution whe n installing or m odifying tel ephone lines.
EXECUTING AUDIBLE < REA D BACK >
WITH THE USR CALL DIRECTOR :
First you must enter the progr amming mode by dialing < # # 7 7 >. Then
press <
*
> and the register numbe r you wish to read back.
Example:
• First, you press < # # 7 7 > on your touch tone phone to enter the pro-
gramming mo de.
• The USR Ca ll Director responds with a < PROC EED > tone
• You press <
*
0 6 > (telling the USR Cal l Director to audibly read back
the value in Register 06)
• The USR Call Director tra nsmits 2 < Beeps > sig nifying the value < 0
> (the feature is tu rned off)
• After a short pause, the USR Call Director will tra nsmit an < OK > tone
followed by a < PROCEED > tone.
• At that ti me you may either < READ BACK > or program any regis ter.
For Registers Containing More Than A Single Value — Some registers can
(or are required to) contain more t han a single value, i.e. Registers 11 to 15.
Here’s a short sample of what a < READ BACK > would sound like where more
than 2 digits or symbols a re programmed in the regist er. Let’s say the register
you want to < READ BACK > is number 13, the Secu rity Access Code for the
MODEM port, and it is progr ammed as <
*
7 5 >:
• You first enter the progr amming mode: < # # 7 7 >
• Press <
*
1 3 > to < READ BACK > Register 13.
• The USR C all Director transm its < Beep Beep Bip ( pause) Beep Bi p
Bip (pause) B eep >
(Equivalent to <
*
7 5 >)
• The US R Call Director i mmediately transm its the < OK > an d < PRO-
CEED >
tones.
Note: You will receive an < ERROR > t one when entering an incorr ect Regis-
ter Number on audible < READ BAC K >. Never fear – TRY AGAIN!
PROGRAMMING COM MANDS:
• Save To Memory/ Exit — After progra mming all featu re values you wish
to m anipulate, you will need to save the program to memory and exit the
programmi ng mode. This can be done by dialing < 8 0 >. At that time you will
hear the < OK > tone twice. The LED wi ll go back to normal op eration, Even
if there is a power loss to the USR Ca ll Director, all programm ing is saved.
• No Save/ Exit — If you w ish to < DUMP > any programmi ng you’ve done
and exit the prog ramming mode, dia l < 9 0 >. At that time you will only hear
the < OK > tone once. The LED w ill go back to normal operation.
• Set Reg isters To Factory Pres et — This com mand sets all program registers to the fac tory presets. When you d ial < 6 0 > all regist ers automatically
revert ba ck to fac tory p reset. the USR Call Di rector will a nswer wi th an
< OK > tone followed immediately by a < PROCEED > tone. Dial < 8 0 > to save
and exit.
TYPES OF TONES YOU WILL HEAR :
For Optimal Per formance...
Install the USR C all Director At The “Demarca tion Point”
• < PROCEED > – Three high-pitch tones in rapid succession tell you the
USR Call Director is r eady to program a register or receive more com mands
in the form of touch tones – Be e-Bee-B eep.
• < OK > – One high-pitch tone immediately followed by a mid-pitch tone
means that the numbers that you have entered are acce ptable and within range
for the Register Number and feat ure value – Bee-Bip
• < ERROR > – A single low-pitch tone indicates that t he Register Number,
feature value or program com mands (we talk a bout those next) you h ave entered are invalid. Com mon errors committe d when programming could be :
– Entering the register number for a feature, let’s say it’s < PRO-
TECTED HOOK FLASH
>, and you enter only part of the number. The
register number for < PR OTECTED HOOK FLAS H > is < 02 >. If you
enter < 2 >, the USR Call Director will give you an < ERROR > tone.
– Entering a feat ure value that is out side of the program range. As
an example, we wil l use < PROTECTED HOOK FLASH > a gain. You
are only allowed to progra m this feature value as < 0 > (OFF ) or < 1 >
(ON)
. If you enter the number < 2 > after the correct register number,
the USR Call Direc tor will give you an < ERROR > tone.
PROGRAMMABLE FEATURES:
• Fax Tone Detection — This feature, when activated, tells the USR Call Direc-
tor to detect the presence of CNG/fax tones which may be transmitted by a calling
fax machine or PC Fax card. All calls accompanied by CNG tones, whether they
be from a fax machine or PC Fax card, are routed through to equipment connected
to the device port labeled FAX. If no fax type equipment is used on the USR Call
Director, simply deactivate this feature. Factory preset is < ON >.
The first thing you should do is place a local call to someone you know. Ask
him or her to lay their phone receiver down for a moment…but don’t hang it up.
After placing a call to your friend, wait at least five seconds before proceeding.
First, dial < # # 7 7 > on your telephone key pad. The LED light will begin blink-
ing rapidly. Immediately listen for three rapid high-pitch beeps in your handset.
Three high-pitched tones indicate that you have entered the programming mode
and may < PROCEED >.
At this time, you should enter the Register Number of the feature you wish
to program and the proper value(s). (Example: to t urn off Fax Tone Detection,
press < 0 1 0 > then press < 8 0 > to save.) If the proper register number and
programming value(s) are entered, the USR Call Director will answer with
a high-pitch tone immediately followed by a mid-pitch tone. It sounds like <
Bee-Bip >
. That means < OK >. If the numbers you enter are invalid (either for
the feature register or program value), the USR Call Director will respond with
a single low-pitch < ERROR > tone. In either case, three rapid high-pitch tones
will immed iately follow telling you to < PROCEE D >. At this time you may
either access and program a new feature register or correct the previous attempt
by entering new numbers.
USR Call Director
USER MANUAL
Congratulations!
You have purchased the highest quality voice/fax/
modem call processor in the industry – the
USR Call
Director! This manual has been designed to get you,
your communications device a nd
USR Call Director
operating on the phone line with a m inimal amount
of work.
When installed on a phone line, the
USR Call Di-
rector automatically answers all inbound calls and
“screens” for fax tones (CNG–CalliNG tones). While
performing the “screening” function for both types of
tones the USR Call Director is transmitting phone
company–simulated “ring back” tones to the calling
party. After the screening function is performed, the
call is routed to the proper device.
The
USR Cal l Director’s performa nce is depen-
dent on how it is installed on a home or business
phone line and what programmable features are ac
-
tivated.
The next sections explain the different features
which optimize the
USR Call Director’s perfor-
mance in particular installations.
CALLER ID COMPATIBILITY:
The USR Call Director is compatible with Ca ller ID (CID), a service
available from th e phone company. In the U.S. a nd Canada, CID is transmitted as a Bell 202 modem signal b etween the 1st and 2nd rings. the USR Cal l
Director default fa ctory setting is 0 rings to answer; t herefore the Rings-To-
Answer count must be ch anged to at least two or more r ings to accommodate
the passing of the Cal ler ID info.
To delay the Rings-To-Answer count in register 14 to 2 (minimum), simply make the following programming change:
• Fro m a touch-tone phone on the USR Call Director, make a call to an-
other num ber (like your cell phone) then enter the following from the
keypad:
• Ent er < # # 7 7 > then wait for triple tone (Bee -Bee-Be ep),
• Ent er < 1 4 2 > then wait for double (Bee -Beep) a nd triple tone (Bee-
Bee-Be ep)
.
• Enter < 8 0 > then you will hear two double tones indicating save and exit.
You are done programming. CID will now be rec eived through the USR
Call Director on a ll incoming calls.
DSL COMPATIBILITY:
The USR Call Direct or is compatible with Digital Subscr iber Line (DSL)
service available from the phone compa ny. Remember, the USR Call Direc-
tor is an analog device just like your ph one while your DSL service is digital.
Simply insure that t he DSL filter, which should be provided by your DSL service provider, is installed bet ween the DSL ser vice connection and the Lin e
jack on the USR Call Dire ctor.
No additional filters a re required on any devices attached to the USR Ca ll
Director.
The DSL modem must be con nected direc tly to the DSL service co nnection...NOT THROUGH the USR Call Di rector. That’s all there is to it.
Line FAXV2V1 Mdm
Telepho ne Company
Service w ith DSL
Analog
Filter
Un-Filtered Connection
to DSL Modem
RJ-14 Telephone Jacks
Throught the Premises
(Do Not Need or Want
Filters at these Jacks)
USRobotics
®
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