Us robotics USR3056 Quick Installation Guide for Windows 95, 98, Me, 2000, and XP Operating Systems

U.S. Robotics 56K PC Card Winmodem
with XJACK

®

Connector

Quick Installation Guide for
Windows 95, 98, Me, 2000, and XP
Operating Systems

Model 3056

Part Number R24.0322.00

Installation Guide

Package contents

Your U.S. Robotics 56K PC Card Winmodem with XJACK® Connector package
contains the following items:

• U.S. Robotics 56K PC Card Winmodem with XJACK Connector

•RJ-11 phone cord

• Quick Installation Guide

• Installation CD-ROM, which contains software and a User Guide for
use with your new modem

What will you need

You will need the following items to install your U.S. Robotics 56K PC Card
Winmodem with XJACK Connector:

• Notebook computer with an empty PC card slot

• Analog telephone line

Caution: The U.S. Robotics 56K PC Card Winmodem with XJACK

Connector requires a standard analog telephone line. Do not connect
your modem to a digital telephone line. Digital lines are commonly used
in office buildings and hotels. If you are unsure whether your line is
analog or digital, ask your network administrator, building
management, or your local telephone company.

Before You Begin: Preparing for installation

Note: U.S. Robotics recommends uninstalling any other modems that

are installed in your system and unplugging all telephone cords
connected to these modems. Refer to your previous modem's
documentation for instructions.

Write down your new modem's serial number, which is located on the white bar
code sticker on the modem and on the modem's box, in the space below. If you
ever need to call our Technical Support department, you will need the serial
number and the model number to receive assistance. If you need to get
assistance or download drivers from the Web site, you will need the product ID.

Model Number Product ID Serial Number

3056 USR3056

3

Installing the U.S. Robotics 56K PC Card Winmodem with
XJACK

Step One: Install the modem.

Turn off your computer. Insert the modem into the PC card slot in your computer.
The top of the modem has an arrow indicating which end should be inserted into
the computer. Make sure that the modem is firmly seated in the PC card slot.

Step Two: Connect the phone cord.

Push in on the XJACK connector to pop it out
of the PC card. Connect one end of a standard
RJ-11 phone cord to the XJACK connector and
the other end to an analog telephone wall
jack. Refer to this illustration:

Step Three: Install the drivers.

®

Connector

Note: If at any time during the installation you are prompted to select

the location of your installation drivers, select the CD-ROM drive where
the Installation CD-ROM is loaded (D:\ for example). For Windows 2000
and XP users, also select the 2000_XP folder on the Installation CD-ROM
(D:\2000_XP for example).

Note: Windows 2000 and XP users must be logged in using an account

with administrative privileges before attempting to install the modem
drivers. Windows XP Home Edition users have administrative privileges
by default.

Windows XP

Turn on your computer. When the Found New Hardware Wizard detects your
modem, insert the Installation CD-ROM into your CD-ROM drive. Windows
should automatically find the driver for your modem. (If not, select Install the
software automatically (recommended) and click Next.) If a Hardware
Installation message box appears, click Continue Anyway*. Click Finish to
complete the installation.

* U.S. Robotics has thoroughly tested this driver in conjunction with the supported hardware and has
verified compatibility with Windows XP.

4

Windows 2000

Turn on your computer and log in. Insert the Installation CD-ROM into your CD­ROM drive. If the License Agreement window appears, click No. When the Found
New Hardware Wizard detects your modem, click Next. Select Search for a

suitable driver for my device (recommended) and click Next. Select Specify a
location and click Next. Type D:\2000_XP in the dialog box. (If your CD-ROM

drive uses a different letter, type that letter in place of D.) Click OK. Click Next. A
Digital Signature Not Found message may appear**. If it does, click Yes. Click
Finish to complete the installation.

** U.S. Robotics has thoroughly tested this driver in conjunction with the supported hardware and has
verified compatibility with Windows 2000.

Windows Me

Turn on your computer. When the Add New Hardware Wizard appears, insert the
Installation CD-ROM into your CD-ROM. Select Automatically search for a better

driver (Recommended) and click Next. Click Finish to complete the installation.

Windows 98

Turn on your computer. When the Add New Hardware Wizard appears, insert the
Installation CD-ROM into your CD-ROM drive and click Next. Select Search for

the best driver for your device (Recommended) and click Next. Select CD-ROM
drive and click Next. When the driver is found, click Next. Click Finish to

complete the installation.

Windows 95

Turn on your computer. When the Update Device Driver Wizard detects your
modem, insert the Installation CD-ROM into your CD-ROM drive and click Next.
Windows will find the installation file on your CD-ROM. Click Finish. If an Insert
Disk window appears, click OK. In the Copying Files window, type the letter of
your CD-ROM drive and click OK.

Congratulations! You have completed the installation of your
U.S. Robotics 56K PC Card Winmodem with XJACK

®

Connector.

Now register your modem.

1. Insert the Installation CD-ROM into your CD-ROM drive. The Installation CD
window should automatically appear.

If the Installation CD window does not appear, click Windows Start and
then Run. Type D:\setup.exe in the “Run” dialog box. (If your CD-ROM drive
uses a different letter, type that letter in place of D.)

2. Select Support, Registration & Warranty and then click the URL under
Registration. Follow the on-screen instructions to complete the registration
of your modem. You may also register online at www.usr.com/productreg

5

Would you like to install the Classic PhoneTools software?

Classic PhoneTools software allows your computer to perform the functions of a
fax machine, answering machine, and speakerphone all in one application.
(Answering machine and speakerphone capabilities are only available with voice
modems.) You can also use Classic PhoneTools to connect to another computer,
electronic bulletin board service (BBS), or office network using terminal
emulation.

1. Insert the Installation CD-ROM into your CD-ROM drive. The Installation CD
window should automatically appear.

If the Installation CD window does not appear, click Windows Start and
then Run. Type D:\setup.exe in the “Run” dialog box. (If your CD-ROM drive
uses a different letter, type that letter in place of D.)

2. Select Software, PhoneTools, and then Install. Follow the on-screen
instructions to complete the installation of the Classic PhoneTools
software.

Note: Additional software may also be included on the Installation CD-

ROM. You can install this software in the same manner that is described
above.

Troubleshooting

Having trouble with your modem? Try these basic
troubleshooting steps first!

Verify that the phone cord is installed correctly.

The phone cord should be plugged into the XJACK connector on the modem
and into the telephone wall jack. Use the phone cord included in your
modem’s box, if possible.

Verify that the modem was installed correctly.

Make sure that your modem is physically installed correctly in your
computer. You must press the modem in firmly so that it is seated properly
in the PC card slot.

Next, make sure that the modem’s drivers have been installed correctly.
Follow the instructions for your operating system.

6

Windows XP (Classic View): Click Windows Start and then Control Panel.

Double-click the Phone and Modem Options icon.

Windows XP (Category View): Click Windows Start, Control Panel, Network

and Internet Connections, and then Phone and Modem Options.

Windows 2000: Click Windows Start, Settings, and then Control Panel.

Double-click the Phone and Modem Options icon.

Click the Modems tab. You should see a description of your new
U.S. Robotics modem and a COM port setting. If you do not see a
description of your modem, see the Note at the end of this section.

Make sure that your new U.S. Robotics modem is selected and click
Properties. Click the Diagnostics tab. Click Query Modem. You should see a
series of commands and responses from the modem. This means that the
installation was successful.

If you do not see commands and responses, shut down and restart your
computer. To determine whether your modem is functioning properly,
repeat the steps above. If your modem is still not working, refer to the
additional troubleshooting steps in this guide.

Windows Me, 98, and 95: Click Windows Start, Settings, and then Control

Panel. Double-click the Modems icon. In the Modems Properties screen,

you should see a description for your new U.S. Robotics modem. If you do
not see a description of your modem, see the Note at the end of this section.

Click the Diagnostics tab. Make sure that the correct COM port (modem) is
selected. Click the More Info button. You should see a series of commands
and responses from the modem. This means that the installation was
successful.

If you do not see commands and responses, shut down and restart your
computer. To determine whether your modem is functioning properly,
repeat the steps above. If your modem is still not working, refer to the
additional troubleshooting steps in this guide.

Note: If your modem is not listed and/or you do not see a series of

commands and responses, refer to the additional troubleshooting steps
of this guide. Shut down and restart your computer. To verify that your
modem is functioning properly, repeat the steps listed for your
operating system.

7

For more troubleshooting help, review these common issues:

My computer isn’t recognizing my modem.

Possible solution:

You may be using an IRQ that is already in use. To function properly, your
modem needs to be assigned to a free IRQ.

The Plug and Play function of Windows should locate a free IRQ (if one
exists) for your modem. If Plug and Play fails to install the modem, you need
to determine IRQ availability.

Windows XP and 2000: Right-click the My Computer icon on your desktop.

Click Properties. Click the Hardware tab and then click Device Manager.
Click View. Select Resources by type or Resources by connection. Expand
the Interrupt request (IRQ) key by clicking + or double-clicking the Interrupt
request (IRQ) key.

Windows Me, 98, and 95: Right-click the My Computer icon on your

desktop. Click Properties and then the Device Manager tab. Double-click
the Computer icon at the top of the device list.

You will see a listing of your system’s IRQs and the devices to which they
are assigned. If an IRQ is not present in this list, it indicates that Windows is
not currently using it and the IRQ is considered available.

Locate your modem in the list of devices. If a yellow exclamation point
appears over the modem’s description, your modem is in conflict with
another device. Either your modem or the other device will have to be
reinstalled to another IRQ in order to resolve your conflict.

If a usable, free IRQ does not exist, you may need to remove, disable, or
relocate another device. Refer to that device’s documentation for more
information about removing, disabling, or relocating it.

If Windows still fails to recognize your modem and it does not have a yellow
exclamation point next to its IRQ, or if your modem does not appear in the
list, your modem may not be installed properly. Try reinstalling your
modem.

Possible solution:

You may be using a COM port that is either already in use or not configured
correctly. To work properly, this modem must be assigned to a free COM
port. Make sure that your COM port is not already in use by another device.

Windows XP (Classic View): Click Windows Start and then Control Panel.

Double-click the Phone and Modem Options icon and then click the

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Modems tab. Look for another modem already installed in your computer.
The COM port that it is using is listed to the right of the modem description.

Windows XP (Category View): Click Windows Start, Control Panel, Network

and Internet Connections, and then Phone and Modem Options. Click the

Modems tab. Look for another modem already installed in your computer.
The COM port that it is using is listed to the right of the modem description.

Windows 2000: Click Windows Start, Settings, and then Control Panel.

Double-click the Phone and Modem Options icon and then click the
Modems tab. Look for another modem already installed in your computer.
The COM port that it is using is listed to the right of the modem description.

Windows Me, 98, and 95: Click Windows Start, Settings, Control Panel,

and then double-click Modems. Look for another modem already installed
in your computer. If there is another modem installed, click the Diagnostics
tab to find out which COM port it is using.

If a previously installed modem is already using the available COM port, you
should uninstall that modem. See your previous modem’s manual for
uninstallation instructions.

Next, make sure that your COM ports are configured correctly:

Windows XP and 2000: Right-click the My Computer icon on your desktop.

Click Properties. Click the Hardware tab and then click Device Manager.
Expand the Ports (COM & LPT) key by clicking + or double-clicking the Ports
(COM & LPT) key.

Windows Me, 98, and 95: Right-click the My Computer icon on your

desktop. Click Properties. Click the Device Manager tab. Expand the Ports
(COM & LPT) key by clicking + or double-clicking the Ports (COM & LPT) key.

If the COM ports have yellow exclamation points or red Xs over them, your
COM ports may be configured incorrectly. If this is the case, you may need
to contact your computer manufacturer.

My software isn’t recognizing my modem.

Possible solution:

You may not have the correct modem selected in your software or in
Windows. To check which modem you are using, follow the instructions for
your operating system:

Windows XP (Classic View): Click Windows Start and then Control Panel.

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Double-click the Phone and Modem Options icon and then click the
Modems tab. You will see a list of installed modems.

Windows XP (Category View): Click Windows Start, Control Panel, Network

and Internet Connections, and Phone and Modem Options. Click the

Modems tab. You will see a list of installed modems.

Windows 2000: Click Windows Start, Settings, and then Control Panel.

Double-click the Phone and Modem Options icon and then click the
Modems tab. You will see a list of installed modems.

Windows Me, 98, and 95: Click Windows Start, Settings, and Control Panel.

When Control Panel opens, double-click the Modems icon. You will see a list
of installed modems.

You can also add, remove, or view the properties of modems from this
window. The U.S. Robotics modem you have installed should be present in
the list of installed modems. If none of the modem descriptions in the list
matches your U.S. Robotics modem or if no modems are listed, your modem
is not installed properly. Try reinstalling your modem.

Possible solution:

If you are using Dial-up Networking, it may not be configured correctly.
Check your configuration and make sure that the correct port is selected.

Windows XP and 2000: Click Windows Start, Control Panel (or Settings in

Windows 2000), and Network and Dial-up Connections. Right-click the
connection you are trying to use, and then click Properties. Make sure that
the description in the “Connect Using” box (under the General tab) matches
the description of the modem you are using. If it does not match, select the
proper modem description.

10

Windows Me, 98, and 95: Double-click the My Computer icon on your

desktop, and then double-click Dial-up Networking. Right-click the
connection you are trying to use, and then click Properties. Make sure that
the description in the modem box matches the description of the modem
you are using. If it does not match, select the proper modem description.

Possible solution:

Your communications software may not function properly if you have more
than one version of the software installed, you are using an older version,
or you have more than one communications application installed on your
system. We highly recommend using the communications software
provided with your modem on the Installation CD-ROM.

My modem is responding but is reporting a No Dial Tone message.

Possible solution:

Your phone cord may not be plugged into the modem’s XJACK connector.
Also make sure the other end of the phone cord is plugged into a working
telephone wall jack.

Possible solution:

You may have devices between the modem and telephone wall jack that
affect the quality of your phone line. Do not connect other devices between
the telephone wall jack and your modem.

Possible solution:

You may have plugged your modem’s phone cord into a digital line, which
can damage your modem. If you are unsure whether your line is analog or
digital, ask your network administrator, building management, or your local
telephone company.

Possible solution:

If your phone system requires dialing a digit such as “9” in order to access
an outside line, be sure to add the digit and a comma (9,) before the number
you want to dial.

Possible solution:

If you have voice mail provided by your phone company, your dial tone may
be altered when messages are waiting. Retrieve your voice mail to restore
a normal dial tone.

Note: If you are unable to retrieve the messages, you may want to add

five commas to the beginning of the number to be dialed. Each comma
represents two seconds. Therefore, adding five commas will delay the
modem connection attempt by 10 seconds. Since each ISP connection
may vary, you should insert as many commas as necessary to meet your
specific needs. Commas may be necessary if voice mail messages have
not been deleted before attempting to establish an Internet connection.

Possible solution:

You may have a bad phone cord. Try a different phone cord. We recommend
using the phone cord included with the modem, if possible.

Possible solution:

You may have a non-standard dial tone. Do the following to check for a non­standard dial tone:

1. Open a terminal program, such as HyperTerminal, in Windows. To open

the Terminal window, select Cancel at the new connection dialog box.

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2. Type ATE1 and press ENTER. You may not see the letters, which is fine.

3. Type ATX3DT and the phone number of a local ISP (Internet Service

Provider) or BBS number. Press ENTER.

4. If the modem dials out and connects, either have your phone line

checked or try adding X3 to the Extra Settings field in your modem’s
Properties window.

5. If the modem doesn't attempt to connect and it comes back with a No

Carrier message, the issue may not be phone line related.

6. To end your HyperTerminal session, click File and select Exit. Select

Yes when the Are you sure you want to disconnect? message appears.
Select No when the Do you want to save this session? message
appears.

My modem won’t dial out or doesn’t answer incoming calls.

Possible solution:

Your phone cord may not be plugged into the modem. Also make sure the
other end of the phone cord is plugged into a working telephone wall jack.

Possible solution:

You may have a bad phone cord. Try a different phone cord. We recommend
using the phone cord included with the modem, if possible.

12

Possible solution:

You may have devices between the modem and telephone wall jack that
affect the quality of your phone line. Do not connect other devices between
the telephone wall jack and your modem.

Office Users

Possible solution:

You may have plugged your modem’s phone cord into a digital line, which
can damage your modem. If you are unsure whether your line is analog or
digital, ask your network administrator, building management, or your local
telephone company.

Possible solution:

If your phone system requires dialing a digit such as “9” in order to access
an outside line, be sure to add the digit and a comma (9,) before the number
you want to dial.

Voice Mail Users

Possible solution: