US Robotics 005698-00, PCI Faxmodem Installation Manual

Insert the Connections
CD into your CD-ROM drive. The CD’s installation utility should start automatically. If it does not, click
and then click . In the box, type D:\setup.exe and then click
. If your CD-ROM drive uses a different letter, type that letter in place of “D.”
The Setup Wizard on the CD guides you through installing the Connections program group and registering your modem.
For instructions on how to install software from the CD, see the “Software Installation” chapter in the electronic User’s Guide & Reference on the CD.
6
Install the
Connections
TM
CD and
register your modem.
3
Connect the modem to an
analog phone line.
1
Prepare for installation.
Write the modem’s serial number in the box below. The serial number is located on the white bar code sticker on the modem and on the modem’s box.
CAUTION:
To avoid risk of electrical shock, make sure your computer and all peripheral devices are turned off and unplugged from electrical outlets.
Shut down Windows. Turn off your computer and all peripherals. Unplug your computer, and remove the computer’s cover.
Unscrew and remove the expansion slot cover at the back of an empty PCI expansion slot. The slot cover is located on the back of the computer and covers an opening on the computer case. The opening lines up with the slot (inside the computer), which is usually white plastic lined with metal.
When you are not using the modem, you can use a telephone on the modem’s phone line. Plug the telephone’s cord into the modem’s jack labeled
.
2
Insert the modem into the empty PCI expansion slot.
Insert the modem, gold edge first, into the slot. The modem will fit snugly. You may need to rock the modem back and forth firmly to properly seat it into the slot.
READ
ME
FIRST!
part number 1.024.1901
PCI Faxmodem
Installation Guide For Windows
®
NOTE: Before you begin, we recommend you uninstall
any other modems you have in your system. Click Windows Start, Settings, and then Control Panels, Double-click Modems to see if there are any previously installed modems on your system. Refer to your modems documentation for instructions. If you have an older U.S. Robotics modem, see the “Uninstalling a U.S. Robotics Modem” chapter in your manual.
For troubleshooting help or to find out how to contact technical support, see the other side of this Guide.
If you install the enclosed Microsoft
®
products (Age of Em-
pires
, Money 99™, or Encarta 99®), they will be located in the Start menu in the Programs group. For customer sup­port on these products, call 888 410 2291 between the hours of 9:00 am - 6:00 pm Central Standard Time.
Plug one end of the provided phone cord into the jack on the modem labeled
and plug the other
end into an analog phone wall jack.
The modem’s metal bracket will cover the opening on the back of the computer. Secure the modem with the screw you removed in step 1. Replace the computer’s cover.
NOTE: Properly seating this modem in the slot can be
difficult, because it requires more force than some other internal modems. Use firm downward pressure. When the modem is properly installed, you will no longer see any part of the gold edge.
When your desktop returns, verify that your modem is properly installed. Click
, point to ,
and click
. Double-click the
ModemsModems
ModemsModems
Modems icon. When the “Modems Properties” screen appears, you should see a description of your modem. Windows NT users will also see a COM port setting. If you have Windows 95 or 98, click the
tab, and then click the COM port next to the description of your modem. Write down the COM port to which your modem is assigned (for example,
) in the
box below.
Click
. When the modem’s command set appears in the box, you will have confirmation that your modem is functioning properly. If you do not see the command set, see the Troubleshooting section on the back of this Guide. Click
then click
.
COM Port:
Your Modem Description Here
Your Modem Description Here
5
Verify that the modem is
properly installed.
3Com and U. S. Robotics are registered trademarks; x2 and
Connections
are trademarks of 3Com Corporation. Windows is a registered trademark of Microsoft Corp. All other trademarks are used for identification purposes only and may be trademarks and/or registered trademarks of their respective companies. Copyright ©1998 3Com Corporation. All rights reserved.
IMPORTANT! In accordance with the ITU-T standard for 56K transmissions, this modem is capable of receiving downloads at up to 56 Kbps and sending at up to 31.2 Kbps. Due to FCC regulations on power output, receiving speeds are limited to 53 Kbps. Actual speeds may vary. This product requires compatible analog phone line and server equipment. See www.3com.com/56k for details.
PCI expansion slot
ISA expansion slot
expansion slot cover
4
Install the modem drivers.
If you are running Windows 95 and you are unsure what version you have, right-click
MM
MM
M
y Computery Computer
y Computery Computer
y Computer, and
select
PP
PP
P
ropertiesroperties
ropertiesroperties
roperties, and click
Gener Gener
Gener Gener
Gener
alal
alal
al. Your operating
system is listed under “System.”
If you have Windows 95 If you have Windows 95
If you have Windows 95 If you have Windows 95
If you have Windows 95
Version A:Version A:
Version A:Version A:
Version A:
Turn your computer on. When the “New Hardware Found” screen appears, insert your driver diskette into your 3.5-inch drive and choose
and
then click
.
Type A:\
in the box and then click
. If your
3.5-inch drive uses a different letter, type that letter in place of “A.”
If you have Windows 95 If you have Windows 95
If you have Windows 95 If you have Windows 95
If you have Windows 95
Version B:Version B:
Version B:Version B:
Version B:
Turn your computer on. When the “Update Device Driver Wizard” screen appears, insert your driver diskette into your 3.5-inch drive and insert your driver diskette into your 3.5-inch drive and click
.
Click
. When the “Insert Disk” screen appears, make sure you have the driver diskette inserted into the computer’s 3.5-inch
drive. Click
. When the “Copying Files” screen
appears, type A:\ in the box and click
.
If you have Windows 98:If you have Windows 98:
If you have Windows 98:If you have Windows 98:
If you have Windows 98:
Turn your computer on. When the “Add New Hardware Wizard” screen appears, insert your driver diskette into your
3.5-inch drive and click
. Select Search for the
best driver for your device and click
. Select
Floppy disk drives. If the location of your 3.5-inch drive is not A:\ change it on the bottom section of this screen. Click
. You will be prompted to repeat this process
to install the voice driver files.
NOTE: If your computer does not immediately detect
new hardware, shut down Windows and restart your computer. If it still does not detect new hardware, you will need to complete this step manually. Click Start,
Settings, and then Control Panels. Double-click Modems, and click Add. Follow the onscreen
instructions for a manual installation.
If you install the enclosed Microsoft
®
products (Age of Empires™, Money 99™, or Encarta 99
®
), they will be located in the Start menu in the Programs group. For customer support on these products, call 888 410 2291 between the hours of 9:00 am - 6:00 pm Central Standard Time.
Troubleshooting
Windows® 95 Users Read This First!
1. Click Windows
StSt
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St
arar
arar
ar
tt
tt
t, point to
SettingsSettings
SettingsSettings
Settings, and click
ControlControl
ControlControl
Control
PanelPanel
PanelPanel
Panel.
2. Double-click the
ModemsModems
ModemsModems
Modems icon.
3. Click the
DiagnosticsDiagnostics
DiagnosticsDiagnostics
Diagnostics tab.
4. Click the COM port that your modem is assigned to so that
it is highlighted.
If you do not see your modem on this screen, you need to exit the “Modems Properties” screen by clicking
CancelCancel
CancelCancel
Cancel
. Click
StSt
StSt
St
arar
arar
ar
tt
tt
t
,
Shut DownShut Down
Shut DownShut Down
Shut Down
, select the
Shut down the computShut down the comput
Shut down the computShut down the comput
Shut down the comput
er?er?
er?er?
er?
option,
and then click
YY
YY
Y
ee
ee
e
ss
ss
s
. When your computer has shut down, turn it off and unplug it from its power outlet. Uninstall the modem from the computer. If it is an external, unplug its serial cable from the computer’s COM port. If it is an internal, unplug the phone line and your telephone from the modem’s PHONE and TELCO jacks. Then remove the computer’s case and remove the modem from its slot. Reinstall the modem using the instructions in the electronic Installation Guide on the included CD, this time using a different slot for your internal modem or a different COM port for your external modem.
5. Click
MM
MM
M
oror
oror
or
e Infoe Info
e Infoe Info
e Info. You should see a list of the modem’s A TI
commands. Click
OKOK
OKOK
OK and exit all open screens.
If the ATI commands do not appear, continue reading to troubleshoot your modem.
Problem: The computer or software will not recognize the modem.
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
You may have an IRQ conflict. If you have an internal modem installed in an ISA slot on a Windows 95 system:
1. Right-click the
My ComputerMy Computer
My ComputerMy Computer
My Computer icon on your desktop.
2. Click
PrPr
PrPr
Pr
operoper
operoper
oper
tietie
tietie
tie
ss
ss
s.
3. Click the
Device ManagerDevice Manager
Device ManagerDevice Manager
Device Manager tab.
If you see a yellow exclamation point over your modem, you have a resource conflict, and it is probably an IRQ conflict.
If you do not see a yellow exclamation point, you may still have an IRQ conflict. Continue with the next “Possible solution:” in this section. If the remaining “Possible solutions:” do not solve your problem, continue with step 4 below.
4. Click the modem’s name to select it.
5. Click
RemoveRemove
RemoveRemove
Remove.
6. You will be asked if you are sure you want to remove the
device. Click
OKOK
OKOK
OK.
7. When the “Confirm Device Removal” screen disappears, shut
down Windows and turn off your computer.
8. Unplug the computer from its electrical outlet.
9. Remove the computer’s cover,and physically remove the modem
from its slot.
10. Reinstall the modem using the Installation Guide instructions.
Use a different slot from the one used in the initial installa­tion.
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
If you are using an external modem, make sure the modem is plugged in and turned on. Use only the power adapter included with the modem. The CS light on the front panel should be illuminated. (An internal modem should turn on automatically when the computer is turned on.)
PP
PP
P
ossible solution:ossible solution:
ossible solution:ossible solution:
ossible solution:
You may not be entering modem commands in the proper manner. T ype in all upper case (AT) or all lower case (at).
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
If you are using an external modem, the COM port may not be enabled. Refer to your computer’s manual for information about enabling COM ports (usually involves altering the BIOS settings, motherboard jumpers, and the operating system).
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
You may be using the wrong serial cable with your external faxmodem. Make sure you are using an RS-232 modem cable. You will need to make sure you are using a 25-pin male to 25-pin female if your COM port is a 25­pin port or a 25-pin male to 9-pin female if your COM port is a 9-pin port.
Problem: The modem won’t go off hook to dial or doesn’t answer the phone.
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
You may have plugged your modem’s phone cord into the wrong jack on the modem. Make sure the phone cord is plugged into a jack labeled with the
word TELCO (marked with
on the underside of external modems).
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
You might have a bad phone cord connection to your modem. The phone cord should be plugged into the TELCO jack on the modem (marked with
on externals) and the wall phone jack. The phone cord should be no longer than 12 feet in length. Use the phone cord included in your modem’s box if possible.
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
You may have devices between the modem and the phone jack. There should be no line splitters, fax machines, or other devices between the modem and the wall jack. You may have a poor line connection. Place the call again. Calls are routed differently each time. To verify a valid phone connection, enter your communication software’s terminal mode and type ATDT18472626000 and press ENTER. This dials the 3Com BBS.
If you must dial a number (such as “9”) to reach an outside line, type that number right after
AA
AA
A
TDTTDT
TDTTDT
TDT
.
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
You may have plugged your modem’s phone cord into a digital line. Plugging your modem’s phone cord into a digital phone line can damage the modem. Call your phone company if you are unsure whether or not your phone line is digital.
Possible solutionPossible solution
Possible solutionPossible solution
Possible solution
::
::
:
If you have an external modem, you may be using the wrong power adapter for your modem. Use only the power adapter that came with your modem.
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
Your software may not have auto answer enabled. Enable the auto answer feature. In your communication software’s terminal mode, type
ATS0=1 (ATS “zero”=1) and press
ENTERENTER
ENTERENTER
ENTER.
You need to enable auto answer before every session unless you alter your software’s initialization string to permanently enable auto answer.
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
If you have voice mail, your dial tone may be altered because mes­sages are waiting. Answer your voice mail to restore your normal dial tone.
_________________________________________________________
Problem: Both modems sound like they are exchanging tones, but they fail to establish a connection.
_________________________________________________________
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
You may have a poor line connection. Place the call again. Calls are routed differently each time. To verify a valid phone connection, enter your communication software’s terminal mode and type ATDT18472626000 and press ENTER. This dials the 3Com BBS.
If you must dial a number (such as “9”) to reach an outside line, type that number right after
AA
AA
A
TDTTDT
TDTTDT
TDT
.
_____________________________________________________
Problem: Your 56K modem cannot achieve a 56K Internet connection.
__________________________________________________________
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
V.90 supports speeds of up to 56K. Due to phone line restrictions, actual speeds will vary; this does not mean you have not achieved a V.90 connection. Our research shows that the vast majority of telephone lines in North America support V.90 connections. However, due to unusual or old telephone line configurations, some users will not be able to take full advantage of this technology. If this is the case, your 3Com modem will use its backward compatibility to negotiate a speed compatible with your phone line, such as V.34.
It is important to remember that your line conditions may change, so you may be able to make faster connections in the future. To make sure that you can use V.90 or 3Com 56K technology, perform the following tests:
1. First, make sure your modem supports V.90. Y ou can verify that your modem supports V.90 by opening a terminal application (RapidComm
TM
), typing ati7, and pressing ENTER. If the Options line has V.90 listed, then your modem supports V.90 and 3Com 56K technology.
2. Make sure that the number you’re dialing is an actual V .90 or 3Com 56K technology server. Some ISPs may have a mixture of V.90 and non-V.90 servers. You can check this by contacting your ISP and asking them about 56K technology or V.90 availability.
3. If it is a V .90 or 3Com 56K server , you may want to try calling it a few more times. Remember, the phone company routes each call differently. For testing purposes, you may want to call into the 3Com BBS at 847 262 6000, which has V.90 servers attached to it.
4. If you are able to connect at V .90 speeds on the 3Com BBS, there may be something between you and your ISP that is preventing a V.90 connection from being negotiated. Contact your ISP and see if they have received similar reports from other customers.
5. If you do not make a V.90 connection to our BBS, your phone line might not be capable of supporting V.90 or 3Com 56K technology speeds. If you are experiencing consistent problems with V.90 connections (i.e., not making a high speed connection, abrupt disconnections, etc.), you can call 3Com Technical Support for U.S. Robotics modems at 847 262 5151.
Problem: Your communications software fails to initialize the modem.
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
Your software’s port settings may be incorrect. Make sure the software’s port settings match those for your modem.
If you have an older version of RapidComm software on your system, you must uninstall it before installing the most recent version (con­tained on the
Connections
CD-ROM that comes with your new mo­dem). Otherwise, system conflicts may hamper the RapidComm software’s ability to work properly.
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
If you are using an external modem, make sure the modem is plugged in and turned on. Use only the power adapter included with the modem. The CS light on the front panel should be illuminated. (An internal modem should turn on automatically when the computer is turned on.)
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
If you have a Winmodem modem, check with the software’s manufac­turer to determine whether or not the software is fully Windows-based. Some software runs in Windows but has DOS components. Such software will not work with a Winmodem modem.
Problem: Plug and Play does not detect your modem. You’ve installed the modem and Windows has restarted, but you see only your normal desktop. You do not see any screens indicating new hardware has been detected.
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
The Plug and Play installation was not successful. Try the following:
1. Click Windows
StSt
StSt
St
arar
arar
ar
tt
tt
t and click
Shut DownShut Down
Shut DownShut Down
Shut Down.
2. When asked if you wish to shut down your computer, click
YY
YY
Y
ee
ee
e
ss
ss
s.
3. When Windows indicates that it is safe to turn off your
computer, turn it off.
4.
WW
WW
W
ait 15 seait 15 se
ait 15 seait 15 se
ait 15 se
condsconds
condsconds
conds before turning the computer back on.
5. Windows may detect your modem upon this restart even if
it did not detect the modem during the initial installation.
If you see screens indicating Windows had detected new hardware, follow the on-screen instruction to install the modem.
If you do not see the new hardware screens, continue with step 6.
6. Click Windows
StSt
StSt
St
arar
arar
ar
tt
tt
t.
7. Point to
SettingsSettings
SettingsSettings
Settings.
8. Click
Control PanelControl Panel
Control PanelControl Panel
Control Panel.
9. Double-click the
SystemSystem
SystemSystem
System icon.
10. Click the
Device ManagerDevice Manager
Device ManagerDevice Manager
Device Manager tab on the “System Properties”
screen.
11. Look for “Other Devices” or “Unknown Devices” in the list that appears:
If you do not see either of these options in the list, please see the “Support Resources” section below.
If you do see one of these options, double-click the option and continue with step 12.
12. If the description that appears matches the modem you are trying to install, click the
RemoveRemove
RemoveRemove
Remove button. If it does not,
please see the “Support Resources” section below.
13. Click
OKOK
OKOK
OK when Windows asks if you want to remove the
device.
14. Restart the computer and continue with the on-screen instructions. If the computer does not detect the modem after this second restart, please see the “Support Re­sources” section below for additional help.
_______________________________________________________
Support Resources
If you have not fixed a problem after trying the suggestions in the “Troubleshooting” section, you can receive additional help via one of these convenient resources:
World Wide Web
Provides the same information as the Internet on Demand listing. Log on to
www.usr.com/home/onlinewww.usr.com/home/online
www.usr.com/home/onlinewww.usr.com/home/online
www.usr.com/home/online
Internet on Demand
Provides automatic technical support through a library containing product information, quick reference cards, and installation help.
To obtain an index of available documents, send a blank e-mail to
supporsuppor
supporsuppor
suppor
t@usr.comt@usr.com
t@usr.comt@usr.com
t@usr.com.
To have a document e-mailed to you, send the document’s number as the subject.
Internet FTP
Provides a free library containing the same files as the BBS site. FTP to
ftp.usr.comftp.usr.com
ftp.usr.comftp.usr.com
ftp.usr.com.
The 3Com BBS
Gives you access to customer and technical support documents and hundreds of files and tips to help simplify using your modem.To connect to the 3Com Bulletin Board System, follow these steps:
1. Start your fax/data communications software. The software settings for the BBS are:
ANSI terminal emulation
Data Bits: 8
Parity: None
Stop Bits: 1
2. Put the software in terminal mode.
3. Type ATDT18472626000 and press ENTER. This dials
the 3Com BBS.
. If you must dial a number (such as “9”) to reach an outside line, type that number right after
AA
AA
A
TDTTDT
TDTTDT
TDT
.
If this is your first time connecting to our BBS, you will be asked to enter your name, create a password of your choice, and fill out a questionnaire.
When you are ready to leave the BBS, type G (for “good-bye”) from the main menu.
CompuServe
Provides resources such as file libraries, message boards, online customer support, and product announcements.
Go to this address:
GO THREECOMGO THREECOM
GO THREECOMGO THREECOM
GO THREECOM
Address private messages to
76711,70776711,707
76711,70776711,707
76711,707
America Online
Provides resources such as file libraries, message boards, online customer support, and product announcements. In the Keyword field, type
3COM3COM
3COM3COM
3COM.
Are You Still Having Problems?
1. Call the Dealer Who Sold You the Modem
The dealer may be able to troubleshoot the problem over the phone or may request that you bring the modem back to the store for service.
2. Call 3Com’s Technical Support Department
847 262 5151 8:00 - 6:00 CST M-F
Manufacturer’s Declaration of Conformity
3Com Corporation 3800 Golf Road Rolling Meadows, IL 60008 U.S.A.
declares that this product conforms to the FCC’s specifications:
Part 15:
Operation is subject to the following two conditions:
(1) this device may not cause harmful electromagnetic interference, and
(2) this device must accept any interference received including interference that
may cause undesired operations.
This equipment uses the following USOC jacks: RJ-11C.
Caution to the User The user is cautioned that any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Part 68: This equipment complies with FCC Rules Part 68. Located on the bottom of the modem is the FCC Registration Number and Ringer Equivalence Number (REN). You must provide this information to the telephone company if requested.
The REN is used to determine the number of devices you may legally connect to your telephone line. In most areas, the sum of the REN of all devices connected to one line must not exceed five (5.0). You should contact your telephone company to determine the maximum REN for your calling area.
This equipment uses the following USOC jacks: RJ11C.
This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs.
An FCC compliant telephone cord and modular plug are provided with this equipment, which is designed to connect to the telephone network or premises wiring using a Part 68 compliant compatible jack. See installation instructions for details.
If you have an external modem: UL Listing/CSA Certified This information technology equipment is UL-Listed and CSA Certified for the uses
described in the users guide.
If you have an internal modem: UL Listing/CUL Listing This information technology equipment is UL-Listed and CUL-Listed for use with UL­Listed personal computers that have installation instructions detailing user installation of card accessories.
Fax Branding
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains in the margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business or other entity, or other individual sending the message, and the telephone number of the sending machine or of such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.)
In order to program this information into your modem, refer to the RapidComm manual on the CD-ROM that shipped with your modem. If you are using a different communication software program, refer to its manual.
Radio and Television Interference
This equipment generates and uses radio frequency energy and if not installed and used properly, in strict accordance with the manufacturer’s instructions, may cause interference to radio and television reception. The modem has been tested and found to comply with the limits for a Class B computing device in accordance with the specifications in Part 15 of FCC rules, which are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause interference to radio and television communications.
However, there is no guarantee that interference will not occur in a particular installation. If this device does cause interference to radio or television reception, which you can determine by monitoring reception when the modem is installed and when it is removed from the computer, try to correct the problem with one or more of the following measures:
· Reorient the receiving antenna (for televisions with antenna reception only) or cable input device.
· Relocate the computer with respect to the receiver.
· Relocate the computer and/or the receiver so that they are on separate branch circuits.
If necessary, consult your dealer or an experienced radio/television technician for additional suggestions. You may find the following booklet, prepared by the Federal Communications Commission, helpful:
How to Identify and Resolve Radio-TV Interference Problems
Stock No. 004-000-0345-4 U.S. Government Printing Office Washington, DC 20402
In accordance with Part 15 of the FCC rules, the user is cautioned that any changes or modifications to the equipment described in this manual that are not expressly approved by 3Com could void the user’s authority to operate the equipment.
3Com Corporation Limited Warranty
3Com warrants this hardware product to be free from defects in workmanship and materials, under normal use and service, for the lifetime of the product from the date of purchase from 3Com or its authorized reseller. 3Com’s sole obligation under this express warranty shall be, at 3Com’s option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options is reasonably available, 3Com may, in its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of 3Com. Replacement products may be new or reconditioned. 3Com warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer.
YEAR 2000 WARRANTY: YEAR 2000 WARRANTY:
YEAR 2000 WARRANTY: YEAR 2000 WARRANTY:
YEAR 2000 WARRANTY: In addition to the Warranty stated above, 3Com warrants that each product sold or licensed to Customer on and after January 1, 1998 that is date sensitive will continue performing properly with regard to such date data on and after January 1, 2000, provided that all other products used by Customer in connection or combination with the 3Com product, including hardware, software, and firmware, accurately exchange date data with the 3Com product, with the exception of those products identified at 3Com’s Web site,
http://www.3com.com/products/yr2000.htmlhttp://www.3com.com/products/yr2000.html
http://www.3com.com/products/yr2000.htmlhttp://www.3com.com/products/yr2000.html
http://www.3com.com/products/yr2000.html
as not meeting this standard. If it appears that any product that is stated to meet this standard does not perform properly with regard to such date data on and after January 1, 2000, and Customer notifies 3Com before the later of April 1, 2000, or ninety (90) days after purchase of the product from 3Com or its authorized reseller, 3Com shall, at its option and expense, provide a software update which would effect the proper performance of such product, repair such product, deliver to Customer an equivalent product to replace such product, or if none of the foregoing is feasible, refund to Customer the purchase price paid for such product.
Any software update or replaced or repaired product will carry a Year 2000 Warranty for ninety (90) days after purchase or until April 1, 2000, whichever is later.
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VICE:VICE:
VICE:VICE:
VICE: Customer must contact a 3Com Corporate Service Center or an Authorized 3Com Service Center within the applicable warranty period to obtain warranty service authorization. Dated proof of purchase from 3Com or its authorized reseller may be required. Products returned to 3Com’s Corporate Service Center must be pre-authorized by 3Com with a Service Repair Order (SRO) number marked on the outside of the package, and sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. The repaired or replaced item will be shipped to Customer, at 3Com’s expense, not later than thirty (30) days after 3Com receives the defective product. Return the product to:
3Com
SRO# ______________
Attn. Dock 15 PCD
1800 W. Central Ave.
Mt. Prospect, IL 60056
3Com shall not be responsible for any software, firmware, information, or memory data of Customer contained in, stored on, or integrated with any products returned to 3Com for repair, whether under warranty or not.
WAWA
WAWA
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SS
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IVEIVE
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: IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AN D REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF A LL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS O R IMPLIED, EITHER I N FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES , TERMS, OR CO NDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INF RINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. 3COM NEITHER ASSUMES NO R AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEG LECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO OPEN, REPAIR OR MODIFY THE PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OTHER HAZARDS, OR ACTS OF GOD.
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LILI
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ION OF LIABION OF LIAB
ION OF LIABION OF LIAB
ION OF LIAB
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LITYLITY
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. TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BA SED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIR ECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFOR MATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF 3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
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R:R:
R:R:
R: Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law.
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GOGO
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VEVE
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II
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NG LNG L
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AA
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: This Limited Warranty shall be governed by the laws of the State of California, U.S.A. excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods.
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