U.S.Cellular Vehicle Monitoring Quick Reference Manual

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Vehicle Monitoring
Quick Reference Guide
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Welcome
You’re about to experience a powerful device that will deliver a new level of convenience and peace of mind with your vehicle. When combined with the Delphi Connect smartphone app or website, you can:
Track your vehicle’s location in real-time, and
create virtual geo-fence boundaries.
Receive alerts for vehicle issues and driving
conditions, such as low battery voltage, geo­fence crossings, excessive speed and high engine RPM.
Track your driving history and see past trips on
a map.
Make your key fob functions available on your
smartphone or online for convenient use anywhere. See delphiconnect.com/fitment for vehicle compatibility.
Check the health and status of your vehicle and
decode a “check engine light”.
Find where you parked your vehicle.
This guide will get you started. There’s a comprehensive user guide online at:
delphiconnect.com/manual.
NOTE: The screen images and icons shown are for reference only. Changes may occur in the future.
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What Vehicle Does It Work With?
The Vehicle Monitoring system works with most 1996 and newer vehicles (cars, light trucks, SUVs and minivans) sold in the United States including domestic, Asian and European imports.
Before you start installation, please visit
delphiconnect.com/fitment to make sure
your vehicle is compatible with the Vehicle Monitoring system.
The fitment guide will also tell you if a Relocation Kit* is recommended for your vehicle. The Delphi relocation kit can be purchased at uscellular.com
*Sold Separately
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Package Contents
The Vehicle Monitoring Module Quick Reference Guide Product Safety and Warranty
Guide
If anything is missing, please contact U.S. Cellular® Customer Service at 1(888) 944-9400 or by dialing 611 from your mobile phone.
My Vehicle Monitoring mobile number (found on your receipt):
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Equipment Overview
1. OBD connector (plugs into vehicle ’s OBD port)
2. Function button
3. Status LED
4. Service connector (manufacturer use only)
5. Label, showing product information
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System Requirements
The Delphi Connect app works on:
Android 2.2 and later
Apple iOS 5.0 and later
The Delphi Connect website at
uscc.delphiconnect.com works with:
Internet Explorer 7 and later
Google Chrome
Apple Safari
Firefox
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Installation Requirements
A supported vehicle identified in the fitment
guide located at delphiconnect.com/fitment.
Relocation Kit* if required.
An activated Vehicle Monitoring with a qualified
U.S. Cellular® wireless service plan.
If you do not have a U.S. Cellular service plan or activated Vehicle Monitoring Module, please call
1(888) 944-9400 or by dialing 611 from your mobile
phone to activate this product before starting installation.
When asked for Device ID enter the MEID Dec found on the label of the module.
Use your U.S. Cellular smartphone to check
that you have a strong signal where your vehicle is parked.
Make sure your vehicle is parked outside in a
safe location and the engine is turned off.
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Smartphone Setup
Step 1: Download Delphi Connect Smartphone App
Launch your smartphone’s app store - either
Google Play Store for Android or App Store for iPhone.
Search for the Delphi Connect app and
download it to your smartphone.
If the app is not available for your phone, please use the website at uscc.delphiconnect.com.
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Step 2: Sign In to your Delphi Account
Launch the Delphi Connect app.
In the Username field, enter
the Registration Key exactly as it is printed on the module label – including the dash.
In the Password field, enter
the MEID Dec exactly as it is printed on the module label.
Review and accept the
privacy statement and terms of use.
When prompted, change
Username and Password to something easy to remember but hard for other people to guess. Passwords must be at least six characters long and include at least one number. Usernames can be any length and do not have to include a number.
Now you’re ready to install the
module in your vehicle.
Password:
Username:
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Step 3: Find Your Vehicle’s OBD Connector Port
It’s usually on or under the dash, on the driver’s side. Other possible locations are the center console area or inside the glove compartment.
Need help finding your vehicles OBD port?
Use the OBD Locator in the app to see a picture
of where the OBD port is in your vehicle. After logging in for the first time, click the button labeled OBD LOCATOR. If needed, you can access the locator from the web site and from the app. On the website, click on your Username in the upper right hand corner. From the drop down menu, click the button labeled OBD LOCATOR. In the mobile app, this function is located in Menu > Settings.
NOTE: The Delphi Connect app will remain logged in indefinitely, unless the user logs out using the MENU and Log Out selection.
NOTE: The Delphi Connect app will be updated periodically and you will receive notification of updates via standard Android and iOS app update notifications.
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Step 4: Install Your Module
Use your U.S. Cellular® smartphone to check that you have a strong signal where your vehicle is parked.
Make sure your vehicle is parked outside
in a safe location and the engine is turned off.
Now plug the module into the OBD port
(or into the extension cable if it is required). Make sure that the module is fully seated.
Wait for the Status LED to turn solid blue.
For helpful installation Tips – See
delphiconnect.com/install
Step 5: Initiate Module Setup
Stop!
Do not proceed until the Status LED is solid blue, indicating activation on the U.S. Cellular® network.
Insert your vehicle’s ignition key and turn it to
the on position (not ACC/Accessory). Do not
start the engine!
Typically, all of the warning lamps on the dashboard will illuminate briefly in this position
For pushbutton-start vehicles, the procedure is typically to push the start button without your foot on the brake (check your vehicle owner’s manual to determine how many presses are required to turn the ignition on).
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Press and hold the Function Button on the side
of the Vehicle Monitoring Module until the Status LED blinks red one time. This will occur after approximately 5 seconds. Then release the Function Button. The LED will blink red while vehicle setup occurs.
Wait up to 30 seconds for the LED to display a
mix of solid and blinking green.
Wait an additional 10 seconds for the LED to
go out.
When the LED begins to flash blue every 10
seconds, setup is complete.
Stop! Your vehicle may not be compatible with the
Vehicle Monitoring system (check the fitment guide at
delphiconnect.com/fitment) or you did not place the
ignition in the On position. Do not proceed if the Status LED never turned green but instead returned to solid blue.
NOTE: The first time the Vehicle Monitoring connects to the U.S. Cellular® network, it will perform a one-time network setup which will take several minutes.
NOTE: To avoid any unnecessary drain on the vehicle battery, it is recommended not to leave the Vehicle Monitoring in the solid blue state for more than 24 hours.
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Step 6: Verify Module Setup
Start the engine and let it run for at least 30
seconds.
Stop the engine and wait at least 20 seconds.
You are now ready to access your vehicle information using the Delphi Connect app.
Finish Setup Using the Delphi Connect App
Open the Delphi Connect app and, if needed,
Sign In using the Username and Password you created in Step 2. See page 8.
You should see the Dashboard screen. If not,
tap the Retry button.
If you still do not see the Dashboard screen, go
to the Troubleshooting section of this guide.
Congratulations, you have completed setting up your module.
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Module Removal & Re-Pairing Procedure
In the event that you need to bring your vehicle in for service or to have it inspected, where the OBD port needs to be accessible, it is recommended that you remove the Vehicle Monitoring from your OBD port.
In order to repair your module with your vehicle, please refer to page 11 and follow steps 5 and 6. Anytime the Vehicle Monitoring Module is removed from the OBD port, these instructions should be followed.
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Key Fob Setup Requirements
Stop! Before You Begin
Verify the key fob feature will work with your
vehicle by visiting the fitment guide at
delphiconnect.com/fitment.
If your vehicle is not compatible, this feature will not work in your vehicle at this time. However, your vehicle may become compatible at a later date.
Your Vehicle Monitoring system allows you to program up to two key fobs into the module.
NOTE: It is necessary to perform this step in your vehicle because you may be prompted at times to turn your ignition key and press specific vehicle buttons.
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Key Fob Setup
Pair Key Fob with Your Vehicle Monitorings
Select Menu by tapping the Delphi icon in the
Delphi Connect app. Tap the Key Fob menu option.
When prompted to configure the key fob, tap
YES and follow the prompts.
Following successful pairing of your module’s key fob feature, you should be able to use your Delphi Connect app to send key fob commands over the U.S. Cellular® Network to your vehicle in the same manner as you would with your manufacturer’s key fob. In addition, you can also use the website to send key fob commands to your vehicle with your internet connection. Setup is complete and you may proceed to Application & Service Features unless you would like to setup Bluetooth® connectivity between your smartphone and your module.
NOTE: Bluetooth is a registered trademark of Bluetooth SIG, Inc.
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Bluetooth® Pairing (Direct Connect)
The Bluetooth® (Direct Connect) feature lets you access the key fob functions on your Delphi Connect app when within Bluetooth range of the Vehicle Monitoring (up to 30 feet).
This feature requires:
Successful completion of the Key Fob Setup.
A compatible smartphone with Bluetooth.
Step 1: Pair Smartphone Bluetooth to Vehicle Monitoring Module
Access the Delphi Connect app MENU by
tapping the Delphi icon in the upper-left corner on an Android or the menu icon on an iPhone.
Tap Settings followed by Vehicle Settings.
Tap the vehicle in which the Vehicle Monitoring
is currently installed.
Tap Bluetooth Settings.
Tap Discover to activate Bluetooth pairing.
The Status LED on your module should begin
flashing blue.
Press your phone’s Home button.
NOTE: Bluetooth is a registered trademark of Bluetooth SIG, Inc.
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Follow the procedures for turning on your
smartphone’s Bluetooth
®
feature.
Tap Search for Devices if your phone doesn’t
begin scanning automatically.
When ACT212USCC appears as an available
device select it.
The device ACT212USCC should now show as
paired.
STEP 2: Authorize Smartphone’s Bluetooth Key Fob Functionality
Return to the Delphi Connect app. If your
phone doesn’t appear on the list of Bluetooth phones, tap the Back button and then re-enter Bluetooth Settings.
Your phone will be listed as Unauthorized.
Tap the name of your phone.
Tap Authorize to enable your phone to provide
Key Fob control over Bluetooth.
Tap top left icon on an Android or back on
the iPhone until you return to the Delphi Connect Menu page.
NOTE: Bluetooth is a registered trademark of Bluetooth SIG, Inc.
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Observe the LED on the Vehicle Monitoring
and wait until it returns to flashing blue every 10 seconds.
Tap the Key Fob menu item and test the
buttons.
Congratulations, Setup is complete!
NOTE: The Bluetooth® discovery mode will last for 60 seconds. You must complete the pairing within this time.
NOTE: Bluetooth is a registered trademark of Bluetooth SIG, Inc.
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Application & Service Features
Once you have activated and paired your Vehicle Monitoring module, you can enjoy many product features which include:
Dashboard
App
Website
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Key Fob
Use your smartphone as a key.
App
Website
NOTE: Compatible vehicles only.
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Find My Car
No more wandering. Use this map feature to find where you’ve parked your vehicle.
App
Website
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Geo-Fence Boundaries
Set up a virtual geo-fence. If your vehicle is driven in or out of the fenced-in area, you’ll be alerted.
App
Website
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Live Tracking
Want to see where your child is driving? Track the vehicle on a map in real time. On the smartphone app, you can also speed dial 911.
App
Website
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Alerts
Receive alerts for vehicle issues and driving conditions, such as low battery voltage, geo-fence crossings, excessive speed and high RPM. Alerts can also be sent to email addresses and as text messages (SMS) to mobile phones.
App
Website
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Vehicle Health
Does your vehicle have health issues? If so, what do they mean? Find the details here.
App
Website
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Recent Trips
Get a summary of your trips. Includes dates and times and shows the route on a map.
App
Website
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Customer Information
Your Wireless Device and Third Party Services U.S. Cellular® Corporation is the mobile carrier
associated with this wireless product. However, many services and features offered through the product are provided by Delphi alone or in conjunction with third parties. U.S. Cellular is not responsible for your use of your wireless device, including any damage resulting from your installation of the device and is not responsible for any non-U.S. Cellular applications, services, or any personal information you submit to Delphi or that is associated with your Delphi account or that you share with others. You will incur U.S. Cellular data usage by using this wireless device. Your relationship with U.S. Cellular is governed by your Customer Agreement, available on the U.S. Cellular website at
uscellular.com/site/legal/customer-service­agreement.html
Please review carefully all applicable terms and conditions and policies prior to using this wireless product and any associated component, application, or service.
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Status LED and Troubleshooting
Understanding the Status LED
Status LED
Status (Engine On)
Status (Engine Off)
No illumination for more than 1 minute
No vehicle power to device or Device failure
Module will enter
Deep Sleep after typically 5-10 days of no vehicle activity. Start engine or move vehicle to wake up device
No vehicle power
to device or Device failure – (see Troubleshooting)
Solid White
Module currently activating on wireless network
Module currently activating on wireless network
Solid Blue
Module waiting for first­time vehicle setup after plug-in. CAUTION:
Engine must be OFF and ignition ON before pressing Function button.
Module waiting for first­time vehicle setup after plug-in. CAUTION:
Engine must be OFF and ignition ON before pressing Function button.
Solid or Blinking Green
On wireless network
Idle/dormant (3 blinks
every 30 seconds)
Ready, no data
activity (solid green)
Data activity (blinks
with data activity)
On wireless network Ready, no data
activity (solid green)
Data activity (blinks
with data activity)
Solid or Blinking Yellow
On roaming network
Idle/dormant (3 blinks
every 30 seconds)
Ready, no data
activity (solid yellow)
Data activity (blinks
with data transfer)
On roaming network
Ready, no data
activity (solid yellow)
Data activity (blinks
with data transfer)
Solid Red
No Wireless Service
NA
Blinking Red
Transmitting Keyfob
Command to Vehicle (2 blinks)
User-initiated
vehicle scanning in process (1 blink per second) –
CAUTION: NOT RECOMMENDED WITH ENGINE RUNNING
Transmitting
Keyfob Command to Vehicle (2 blinks)
User-initiated
vehicle scanning in process (1 blink per second) – CAUTION: DO
NOT START ENGINE
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Blinking Blue
Bluetooth® Pairing in
Progress CAUTION:
DO NOT UNPLUG
(blinking once per second for one minute)
Engine Off – Light
sleep (blinking once every 10 seconds)
Bluetooth® Pairing
in Progress
CAUTION: DO NOT UNPLUG
(blinking once per second for one minute)
Blinking White
Activation or firmware update in progress
CAUTION: DO NOT UNPLUG
Activation or firmware update in progress
CAUTION: DO NOT UNPLUG
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Troubleshooting
Issue
Likely Cause(s)
Corrective Action(s)
Can’t login to
my account
Incorrect Username or Password entry
First Time: Enter Registration Key from this
guide or module label exactly as shown (e.g. 1a2b-3c4d) in Username field. (lowercase or UPPERCASE) Enter MEID Dec from this guide or module label exactly as shown.
After first-time: Enter the
username and password you created during first-time login
No network connection to smartphone or internet connection to computer
Verify your connection to smartphone or computer is active.
Can’t find
OBD port on vehicle
Vehicle is older than 1996
The module is not compatible with older vehicles.
Incorrect OBD photo in app
Call Customer Support
No LED illumination
Module is in deep sleep
Start engine, wait up to 10 seconds for LED to illuminate any color
No power at OBD port
Check that the module is fully plugged into OBD port. Check that fuse for OBD port is not blown (see vehicle owner manual for proper fuse). Check that no pins are bent or missing from Delphi Connect connector or OBD port.
Defective module
Replace Delphi Connect module
LED remains white
Module can’t
provision on wireless network
Ensure vehicle is in a wireless coverage area. Ensure your wireless account is active (call 611 from your wireless cell phone or 1 (888) 944-9400)
LED remains solid blue
Module can’t complete vehicle setup
Check all OBD port connectors on module and on vehicle for dirty/corroded pins Vehicle may be incompatible. Check fitment guide (delphiconnect.com/fitment)
Can’t get to
Dashboard page for first time login
Module is not reaching the cloud server after cellular network activation.
Check that the module LED turns green when engine is started. If it does, call
611 from your wireless cell
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(remains on OBD Locator page)
phone or 1(888) 944-9400. If not, follow Troubleshooting according to Status LED table
No green LED with engine running, LED flashes blue every 10 seconds
Engine start wasn’t
detected
Turn off ignition, wait 10 seconds and restart engine. Wait up to 10 seconds to see if green LED appears. Try unplugging/replugging the module (disconnect module and repeat vehicle setup procedure)
No e-mail alerts received
Invalid or no e-mail address entered for desired alert
Check e-mail address is correct for desired alert
Alerts not enabled
Check that the type of alert expected has been enabled in app.
No text message (SMS) alerts received
Invalid or no mobile number entered for desired alert
Check that mobile number is entered correctly in alert settings
Alerts not enabled
Check that the type of alert expected has been enabled in settings
Receiving text message (SMS) has not been allowed on mobile phone
Check phone for a message requesting permission to send alert messages to phone, or, remove and re­enter mobile number in the desired alert, this will generate a text message to the mobile phone, follow the directions in the message to allow alert messaging to your phone
Can’t get to
Key Fob setup page No internet connection to smartphone or computer
Check your internet connection
Cloud server problem
Wait a few minutes and try again. If still not working, call customer support
Can’t get
Delphi Connect module Key Fob to pair with my vehicle
Incompatible vehicle
Check fitment guide (delphiconnect.com/fitment)
Procedure not followed exactly
Check that you have followed every step exactly as indicated
Pairing adapter required
Check fitment guide (delphiconnect.com/fitment)
FOB Pairing server problem
Wait several minutes and try again. If still not working, call
1 (888) 861-2651
Can’t get the
module Key Fob to control
Not paired
See “Can’t get the module
Key Fob to pair with my vehicle”
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vehicle keyless entry system
No internet connection to smartphone, computer or module
Check internet connection to smartphone or computer. Start engine and watch for green or yellow LED activity. If LED remains red, the module has no cellular connection
OEM vehicle restriction
Check if the OEM key fob can perform the same feature. If not, it is a vehicle restriction. Read the vehicle
owner’s manual about your
remote keyless entry system.
Can’t pair my
smartphone to the module with Bluetooth®
Incompatible smartphone
Must be iPhone with iOS 5.0 or later or Android 2.2 or later and with Bluetooth® 2.1 or higher.
Module wasn’t in
Bluetooth® pairing mode
Press Discover button in smartphone app under Settings/Bluetooth Connectivity and ensure blue LED begins flashing every second
Too far away from the module
Must be within 30 feet of the module for Bluetooth® functions.
Can’t get the
module Key Fob to control vehicle keyless entry system
Not paired
See “Can’t get the module
Key Fob to pair with my vehicle”
No internet connection to smartphone, computer or the module
Check internet connection to smartphone or computer. Start engine and watch for green or yellow LED activity. If LED remains red, the module has no cellular connection
No Bluetooth® connection (if paired and authorized) and within 30 feet of the module
Verify smartphone Bluetooth® is on. Verify the module (ACT212) is listed in smartphone paired Bluetooth® devices. Verify smartphone is listed in smartphone app in Settings page as Authorized.
OEM vehicle restriction
Check if the OEM key fob can perform the same feature. If not, it is a vehicle restriction. Read the vehicle
owner’s manual about your
remote keyless entry system.
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