UPC Connect Box User Manual
Connect Box
Installation, Tips & Tricks
upc.ch/support
upc.ch/support
0800 66 88 66
0800 66 88 66
Manual Connect Box
Manual Connect Box
Table of Contents
1 Overview 6
Contact Information 6
Standard Features 6
Connect Box LAN Choices 7
Wireless LAN 7
Wired Ethernet LAN 9
Front Panel 10
Rear Panel 11
MAC Label 12
2 Getting Started 13
Inside the Box 13
Before You Begin 13
System Requirements 14
Connecting the Connect Box 14
Setting up Internet Access 15
Configuring TCP/IP in Windows XP 16
Verifying the IP Address for Windows XP 16
Configuring TCP/IP in Windows 7 17
Verifying the IP Address for Windows 7 17
Configuring TCP/IP in windows 8 17
Verifying the IP Address for Windows 8 18
Renewing the IP Address for Windows XP, Windows 7 & Windows 8 18
Setting Up a WLAN 19
UPC Switzerland LLC
P.O. Box
8021 Zurich
upc.ch
0800 66 88 66
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Manual Connect Box
Manual Connect Box
3 Start 20
Starting the Connect Box 20
Multiple Language Support 20
Log in 21
Change password 21
Wi-Fi Configuration 23
4 Home 24
Quick Set up Wizards 24
Connect Box Status Overview 25
5 Connected Devices 26
6 Modem Mode 26
7 Advanced Settings 27
Wireless 27
Wireless Signal 28
Security 29
Wireless MAC Filtering 30
Guest Network 32
WPS 33
Security 34
Firewall 34
MAC Filtering 35
IP and Port Filtering 36
Port Forwarding 40
Port Triggering 41
DMZ 43
DHCP 43
UPNP 45
Tools 45
Status 46
Downstream 46
Upstream 47
Configuration 48
Network Log 49
Ping 50
Traceroute 51
MTU Size 52
8 Admin 53
Change password 53
Reload and Reboot 54
Remote Access 56
Info 56
9 Troubleshooting 57
Solutions 57
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Manual Connect Box
1
Overview
The Connect Box is the worldwide most compact EuroDOCSIS 3.0 Voice Gateway
which provides the ideal all-in-one wired and wireless solution, designed for your home,
home office, or small business/enterprise. It can be used in households with one or more
computers capable of wireless connectivity for remote access to the wireless gateway.
This user guide provides product overview and setup information for the Connect Box.
It also provides instructions for installing the wireless gateway and configuring the
Wireless LAN, Ethernet, Router, DHCP, and Security settings.
Contact Information
For any questions or assistance with the Connect Box, contact your Internet
Service provider.
For information on customer service, technical support, or warranty claims;
see the Connect Box Software License, Warranty, Safety, and Regulatory Information
card provided with the Connect Box.
Standard Features
The Connect Box combines high-speed Internet access, networking, and computer
security for a home or small-office LAN. It offers the following features:
Combination of five separate products in one compact unit — an EURO DOC-
SIS® 3.0 cable modem, IEEE 802.11a/b/g/n/ac wireless access point, Ethernet
10/100/1000 Base T connections, VoIP Internet telephone connections, and firewall.
An integrated high-speed cable modem for continuous broadband access to the
Internet and other online services with much faster data transfer than traditional
dial-up or ISDN modems.
Advanced firewall for enhanced network security from undesired attacks over the
Internet. It supports stateful-inspection, intrusion detection, DMZ, denial-of-service
attack prevention, and Network Address Translation (NAT).
One broadband connection for up to 253 computers to surf the web; all computers
on the LAN communicate as if they were connected to the same physical network.
Four 10/100/1000 Base-T Ethernet uplink ports supporting half- or full-duplex
connections with auto-MDIX capability.
An IEEE 802.11a/b/g/n/ac wireless access point to enable users to remain connected
while moving around the home or small office or to connect desktop computers
without installing network wiring. Depending on distance, wireless connection
speeds can vary.
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Connect Box wireless function supports Wi-Fi 2.4G/5G dual-band mode.
A secure Wireless Fidelity (Wi-Fi) broadband connection for Wi-Fi enabled devices
on your network, such as your mobile, laptops, tablet, printers, PDAs, and desktops.
Routing for a wireless LAN (WLAN) or a wired Ethernet LAN; you can connect more
than four computers using hubs and/or switches
A built-in DHCP server to easily configure a combined wired and/or wireless
Class C private LAN.
Virtual private network (VPN) pass-through operation supporting IPSec, PPTP,
or L2TP to securely connect remote computers over the Internet.
Connect Box Configuration Manager (CMGR) which provides a graphical user
interface (GUI) for easy configuration of necessary wireless, Ethernet, router,
DHCP, and security settings.
Connect Box LAN Choices
You can connect up to 253 client computers to the Connect Box using one or any
combination of the following network connections:
Wi-Fi wireless LAN (WLAN)
Ethernet local area network (LAN)
Wireless LAN
Wireless communication occurs over radio waves rather than a wire. Like a cordless
telephone, a WLAN uses radio signals instead of wires to exchange data. A wireless
network eliminates the need for expensive and intrusive wiring to connect computers
throughout the home or office. Mobile users can remain connected to the network
even when carrying their laptop to different locations in the home or office.
Each computer or other device on a WLAN must be Wi-Fi enabled with either a
built-in or external wireless adapter.
Laptops — Use a built-in wireless notebook adapter, a wireless PCMCIA slot adapter,
or a wireless USB adapter.
Desktops — Use a wireless PCI adapter, wireless USB adapter, or compatible product in
the PCI slot or USB port, respectively.
Sample Wireless Network Connections (Connect Box model shown)
Your maximum wireless operation distance depends on the type of materials through
which the signal must pass and the location of your Connect Box and clients (stations).
Wireless performance cannot be guaranteed for all supported distances in all environments.
Note: To get better wireless coverage, please put your Connect Box wireless gateway vertically.
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Wired Ethernet LAN
You can easily connect any PC with an Ethernet cable to the Connect Box Ethernet port.
Because the Connect Box Ethernet port supports auto-MDIX, you can use a straightthrough or cross-over cable to connect a hub, switch, or computer. Use category 5,
or better, cabling for all Ethernet connections.
Front Panel
The Connect Box front panel contains indicator lights and the Wi-Fi / WPS button which
is used to configure Wi-Fi Protected Security (WPS) on compatible clients connected to
the Connect Box network.
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2
3
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Sample Ethernet to Computer Connection (Connect Box model shown)
A wired Ethernet LAN with more than four computers requires one or more hubs,
switches, or routers. You can:
Connect a hub or switch to any Ethernet port on the Connect Box.
Use Ethernet hubs, switches, or routers to connect up to any combination of
253 computers and wireless clients to the Connect Box.
More detailed information on Ethernet cabling is beyond the scope of this document.
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The Connect Box front panel LED indicators provide the following status information
for power, communications, and errors:
S.no LED Status On
1 WI-FI
2 Internet Blinking Green :Scanning for
3 TEL LED does not blink Green: Telephone is
Red: Wireless function is fail.
Internet connection, transmitting or receiving data over
the Internet
Green: Wireless interface is
active now.
Green: Connected to Internet
connected and activated;
on-hook
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S.no LED Status On
4 WPS WPS Button Push this button to connect
with other WPS enabled
devices.
5 Power Blinking White: Booting up
Device
Solid White: Device is ready
Rear Panel
S.no Item Description
1 TEL Use this port to connect telephone for VOIP function.
2 Ethernet LAN
port
3 RESET Press and hold the RESET button for five seconds or lon-
4 COAX Connect your coaxial cable line to this port.
5 POWER Connect the supplied power adapter to this port.
6 POWER
SWITCH
Use these ports to connect local computers.
ger to restore Connect Box to factory default settings.
After factory default settings are restored, the gateway
will restart and may take 5 to 30 minutes to find and
lock on the appropriate communication channels.
Power on/off button.
MAC Label
The Connect Box Media Access Control (MAC) label is located on the bottom of the
Connect Box. The label contains the MAC address which is a unique, 48-bit value that
identifies each Ethernet network device.
The Connect Box (shown above) rear panel contains the following cabling port and
connectors:
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Note: Label may differ according to local settings or requirements.
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2
Getting Started
Inside the Box
Before you install the Connect Box, verify that the following items are included in the box
with the Connect Box.
Item Description
System Requirements
Your computer must meet the following minimum requirements:
Computer with Pentium© class or better processor
Windows XP, Windows 7, Windows 8, Macintosh, or UNIX operating system with
available operating system CD-ROM
Any web browser, such as Microsoft Internet Explorer, Netscape Navigator®,
or Mozilla® Firefox®
Power Adapter
Ethernet Cable Connect the Connect Box to an
Wi-Fi Card Provides default SSID and password and
Connect Box Install
Sheet
Connect the Connect Box to an AC
electrical outlet
Ethernet port
QR code for Wi-Fi access
Provides basic information for setting up
the Connect Box
Before You Begin
Take the following precautions before installing the Connect Box:
Postpone installation until there is no risk of thunderstorm or lightning activity in
the area.
To avoid potential shock, always unplug the power cord from the wall outlet or
other power source before disconnecting it from the Connect Box rear panel.
To prevent overheating the Connect Box, do not block the ventilation holes on
the sides of the unit. Do not open the unit. Refer all service to your Internet
Service provider.
Check that you have the required cables, adapters, and adapter software. Verify that
the proper drivers are installed for the Ethernet adapter on each networked computer.
For information on WLAN setup, see Setting Up Your Wireless LAN.
Connecting the Connect Box
Before starting, be sure the computer is turned on and the Connect Box power cord is
unplugged.
1. Connect one end of the coaxial cable to the cable outlet or splitter.
2. Connect the other end of the coaxial cable to the Cable connector on the Connect
Box. Hand-tighten the connectors to avoid damaging them.
3. Plug the power cord into the Power port on the Connect Box.
4. Plug the other end of the power cord into an electrical wall outlet.This automatically
powers on the gateway. You do not need to unplug the gateway when it is not in use.
The first time you plug in the Connect Box, allow it 5 to 30 minutes to find and lock
on the appropriate communications channels.
5. Plug the other end of the telephone cord of a single or two-line telephone into the
TEL 1/2 port on the rear of the Connect Box.
6. Plug the telephone cord of a single or two-line telephone into the telephone.
7. Connect the Ethernet cable to the Ethernet port on the computer, and connect
the other end of the Ethernet cable to the Ethernet port on the gateway.
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INT
TEL
1
2
1
2
3
4
6
5
1 2
RESET
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4
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8. Check that the LEDs on the front panel cycle through the following sequence:
Connect Box LED Activity during Startup
LED Description
Online Flashes during Connect Box registration
and configuration.
Changes to solid green when the Connect
Box is registered successfully and ready
for Internet access
The Connect Box provides a DHCP server on its LAN. It is recommended that you
configure your LAN to obtain the IPs for the LAN and DNS server automatically.
Make sure all computers on your LAN are configured for TCP/IP. After configuring
TCP/IP on your computer, you should verify the IP address.
Note: For UNIX or Linux systems follow the instructions in the applicable user documentation.
Configuring TCP/IP in Windows XP
1. Open the Control Panel.
2. Double-click Network Connections to list the Dial-up and LAN or High-Speed
Internet connections.
3. Right-click the network connection for your network interface.
4. Select Properties from the drop-down menu to display the Local Area Connection
Properties window. Be sure Internet Protocol (TCP/IP) is checked.
5. Select Internet Protocol (TCP/IP) and click Properties to display the Internet
Protocol (TCP/IP) Properties window.
6. Select Obtain an IP address automatically and Obtain DNS server address
automatically.
7. Click OK to save the TCP/IP settings and exit the TCP/IP Properties window.
8. Close the Local Area Connection Properties window and then exit the Control Panel.
9. When you complete the TCP/IP configuration, continue with Verifying the IP Address
in Windows XP
Setting up Internet Access
After installing the Connect Box, check that you can connect to the Internet. You can
retrieve an IP address for your computer’s network interface using one of the following
options:
Retrieve the statically defined IP address and DNS address
Verifying the IP Address for Windows XP
1. On the Windows taskbar, click Start.
2. Select Run to open the Run window.
3. Type cmd and click OK.
4. Type ipconfig and press Enter to display your IP configuration.
Automatically retrieve the IP address using the Network DHCP server
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Configuring TCP/IP in Windows 7
1. Open the Control Panel.
2. Click Network and Internet to display the Network and Internet window.
3. Click Network and Sharing Center to display the Network and Sharing Center
window.
4. Click change adapter settings
5. Right-click the network connection for the network interface you want to change.
6. Click Properties to display the Local Area Connection Properties window
7. Select Internet Protocol Version 4(TCP/IPv4), double click it or click Properties
8. Select Obtain an IP address automatically and Obtain DNS server address
automatically.
9. Click OK to save the TCP/IP settings and close the Internet Protocol Version 4
(TCP/IPv4) Properties window.
10. Click OK to close the Local Area Connection Properties window.
11. Close the remaining windows and exit the Control Panel.
12. When you complete the TCP/IP configuration, continue with Verifying the
IP Address in Windows 7
Verifying the IP Address for Windows 7
1. On the Windows taskbar, click Start.
2. Click All Programs.
3. Click Accessories.
4. Click Run to open the Run window.
5. Type cmd and click OK to open a command prompt window.
6. Type ipconfig and press Enter to display the IP Configuration.
Configuring TCP/IP in windows 8
1. Press Windows key on the keyboard to go into Desktop mode.
2. Move the mouse’s cursor to the lower right corner of the screen. A right panel
will now appear. Click the settings icon. The settings pane will now appear.
3. On the settings pane, click the Control panel link.
4. Open The Control Panel.
5. Click Network and internet to display the Network and Internet window.
6. Click Network and sharing center to display the Network and Sharing Centre
window.
7. Click change adapter settings.
8. Right click the network connection for the network interface you want to change
9. Click properties to display the Local Area Connection properties window.
10. Select Internet protocol version 4 (TCP/IPv4),double click it or click properties.
11. Select obtain IP address automatically and obtain DNS server address
automatically.
12. Click ok to save the TCP/IP settings and close the internet protocol version 4
13. (TCP/IP) settings and close the internet protocol version 4 (TCP/IPV4
properties window.
14. Click ok to close the Local Area Connection properties window.
15. Close the remaining windows and exit the control panel.
16. When you complete the TCP/IP configuration, continue with verifying the
IP address in windows 8.
Verifying the IP Address in Windows 8
1. Press the Windows key on your keyboard and then enter command prompt” to
display the Command Prompt shortcut. A search box on right side of the screen
will appear.
2. Click Command Prompt
3. In the Command Prompt, Type ipconfig and press Enter to display the
IP configuration
Renewing the IP Address for Windows XP,
Windows 7 & Windows 8
1. Open a command prompt window.
2. From the Windows taskbar, click Start.
3. Select Run to open the Run window.
4. Type cmd and click OK to open a command prompt window.
5. Type ipconfig /renew and press Enter. A valid IP address should appear
Indicating that Internet access is available.
6. Type exit and press Enter to close the command prompt window.
7. If, after performing this procedure, your computer still cannot access the Internet,
call your service provider.
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