Univex Pre p100eww User Manual

Palm® Pre™ Phone User Guide

www.sprint.com

Printed in the U.S.A.

v. 1.0

Intellectual Property Notices

© 2009 Palm, Inc. All rights reserved. Palm, Pre, Synergy, and the Palm and Pre logos are among the trademarks or registered trademarks owned by or licensed to Palm, Inc. Microsoft and Outlook are trademarks of the Microsoft group of companies. Exchange ActiveSync Enabled. Facebook Google and Google Maps are trademarks of Google, Inc. Amazon, Amazon MP3, and the Amazon MP3 logo are trademarks of Amazon.com, Inc. or its affiliates. Any reference to Palm Products’ capabilities provided by the Documents To Go Software contained in Palm Product packaging, or in marketing, promotional, or other mass-distribution materials for the Palm Products (e.g. sales slicks, website, FAQs), distributed during the term of this Agreement shall be noted with “provided by Documents To Go mutually agreed statement, and shall also include DataViz contact information. All other brand and product names

is a registered trademark of Facebook, Inc.

, a product of DataViz, Inc.”, or a similar

are or may be trademarks of, and are used to identify products or services of, their respective owners.

Disclaimer and Limitation of Liability

Palm, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this guide. Palm, Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this software. Palm, Inc. and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other media to protect against data loss.

Patent pending. This product also is licensed under United States patent 6,058,304. Use of this device requires providing a valid email address, mobile phone number, and related information for

account setup and activation. A data plan is also required. Unlimited usage data plan strongly recommended or additional data charges may apply.

Open Source License Information

You can view the Open Source License terms on your phone. Press the Center button and then tap the Launcher icon. Swipe left until the PDF View icon appears. Tap PDF View, then tap Open Source Information.pdf.

You can also view the file on your computer. Connect your phone to your computer with the USB cable. On your phone, tap USB Drive. On your computer, open Computer (Vista), My Computer (XP), or Finder (Mac) and double-click the Palm Pre drive. Then double-click the file Open Source Information.pdf.

Recycling and Disposal

This symbol indicates that Palm products should be recycled and not be disposed of in unsorted municipal waste. Palm products should be sent to a facility that properly recycles electrical and electronic equipment. For information on environmental programs visit palm com/environment

As part of Palm’s corporate commitment to be a good steward of the environment, we strive to use

environmentally friendly materials, reduce waste, and develop the highest standards in electronics recycling. Our recycling program keeps Palm handhelds, phones, and other products out of landfills through evaluation and disposition for reuse and recycling.

Palm customers may participate in the recycling program free of charge. Visit palmcom/recycle

for additional

details and information about how you can help reduce electronic waste.

Table of Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Your Palm® Pre™ Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

About This User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Where Can I Learn More? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Section 1: Your Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

1A. Set Up Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Set Up Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Turn the Phone On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Make Your First Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Set Up Your Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Create Sprint Account Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Section 2: Your Palm® PreTM Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

2A. Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

What’s in the Box? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Get to Know Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Charge the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

2B. Move Around on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Use Gestures: Tap, Swipe, Drag, Flick, Pinch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Open Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Work With Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Enter Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Use the Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Search to Find Info and Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

View and Respond to Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Update the Software on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Copy Files Between Your Phone and Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

2C. Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Receive Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Use Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

What Can I Do During a Call? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

What’s My Number? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

View Your Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Save a Phone Number to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

What Are All Those Icons? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Use a Phone Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Customize Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

2D. Your Media and Entertainment Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Photos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

YouTube . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Amazon MP3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

NASCAR Sprint Cup MobileSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

2E. Your Personal Information Organizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Memos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

2F. Your Documents and Other Productivity Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Doc View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

PDF View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

2G. Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Device Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Screen & Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Sounds & Ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Section 3: Web and Data Services and Other Wireless Connections . . . . . . . . . . . . . 193

3A. Using Web and Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Get Started With Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Access Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Use Sprint TV® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

3B. Your Email and Other Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

3C. Your Connections to the Web and Wireless Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Location Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Google Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Sprint Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Bluetooth® Wireless Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Section 4: Your Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

4A. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

For Current Palm® Smartphone Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Screen and Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Hands-free Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Calendar and Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Amazon MP3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Transferring Information From Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Backing Up and Restoring Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Third-party Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Making Room on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

4B. Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Section 5: Your Safety and Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

5A. Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

FCC Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Antenna Care/Unauthorized Modifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Industry Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Radio Frequency (RF) Safety Exposure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Hearing Aid Compatibility (HAC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Protecting Your Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Power Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

Recycling and Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

User Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Product Handling & Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Driving Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

ESD Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

5B. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325

Welcome

Your Palm® Pre™ Phone

Your Palm® Pre™ phone puts Palm’s new multitasking, gesture-based operating system, the

Palm

webOS™ platform, inside a small, beautiful device with a keyboard that you can slide

out whenever you need it. Here are a few highlights of your new phone. Gestures: On your Pre phone, you make calls, move around, and manage your applications

and info by making simple gestures either on the touchscreen or in the gesture area directly beneath the screen. For more information, see “Use Gestures: Tap, Swipe, Drag, Flick, Pinch” on page 42, and go to palm.com/support The Get Started Guide in your Pre phone’s box has a detachable gesture guide to put in a pocket and consult when you need to—you won’t need it very long.

Multitasking: You can have many applications open at once and easily move among them. Go to the Launcher to open apps. See the lineup of your open apps in Card view. Tap an app to bring it into the foreground and work with it. For more information, see “Open Applications” on page 52.

The Palm

information from several sources in a single view, so you can access your info quickly, without having to remember where you stored it.

For example, suppose you have a Google account for personal email, contacts, and calendar events, and an Exchange account for your corporate email, contacts, and events. The Email, Contacts, and Calendar applications on your Pre phone all provide a kind of view in which you can see information from both of those accounts in one place—but though the information is brought into one view, the sources of that information are kept separate. For more information, read about linked contacts, layered calendars, and the single inbox for your email in “Contacts” on page 130, “Calendar” on page 144, and “Email” on page 200.

Synergy™ feature: The Palm® Synergy™ feature on your Pre phone displays

to see animations that demonstrate these gestures.

Thanks also to the Synergy feature, in the Messaging application, all your conversations with the same person are grouped together in one chat-style view. If you start a chat with Ed in IM, for example, you can continue the same conversation using text messaging—and see it all in the same view. For more information, see “Messaging” on page 217.

Universal search: Need to call Ed? Just slide out the keyboard and type ed. If he’s listed in your Contacts, you can get his numbers from the search results. Tap a number and you’ve made the call. Search works just as fast when you need to search the Web. For more information, see “Search to Find Info and Make Calls” on page 71.

Sync: Your Pre phone gives you synchronization without a cable. You can sync with online services that Palm has partnered with so that you can store and sync your info in online accounts. You can access your data even when you are not able to make a connection to the Web, because a copy of your data is stored on the device.

Your Palm profile: When you set up your phone, you create a Palm profile. Your profile gives you access to services like automatic updates and automatic, frequent backups of any of your info that is stored only on your phone and isn’t synchronized with an online account.

About This User Guide

We know you’re eager to start using your Palm® Pre™ phone right away, and the sections of this guide are designed to help you do just that.

䢇 Section 1: Your Setup guides you through the process of setting up your new phone and

your Sprint service.

䢇 Section 2: Your Palm

quick, easy-to-follow instructions. This section also describes the call features on your phone and shows you how to use Sprint service features such as voicemail and call waiting. This section also shows you how to use the camera and how to transfer and listen to music files on your phone. Finally, it guides you through the process of using the full-featured organizer that gives you instant access to your contacts, calendar, tasks, memos, and more.

PreTM Phone shows you the basics of your phone and service with

䢇 Section 3: Web and Data Services and Other Wireless Connections shows you how to

use Web browsing, messaging, and email. It also describes other types of wireless connections, such as Wi-Fi and Bluetooth

䢇 Section 4: Your Resources answers frequently asked questions and shows you what to do

wireless technology.

if something goes wrong.

䢇 Section 5: Your Safety and Specifications outlines recommended safety and maintenance

guidelines and lists the technical specifications for your Pre phone.

WARN ING

Please refer to “Regulatory and Safety Information” on page 299 for information that helps you safely use your phone. Failure to read and follow the important safety information in this guide may result in serious bodily injury, death, or property damage.

Where Can I Learn More?

While Using Your Phone

䢇 On-device Help: Read short how-tos and watch animations on your new phone.

To view all Help: Open To view Help topics for a single application: Open the application, open the application

menu, and tap Help.

䢇 Online Support from Sprint: Visit sprint.com/palmpresupport to access the User Guide,

how-to videos, tutorials, and helpful support information.

䢇 Online Support from Palm: Visit palm.com/support to edit your Palm profile, watch how-to

animations, access the Data Transfer Assistant, and read comprehensive information about your phone.

If You Need More Information

䢇 Sprint Customer Service: For questions about your account or features available on the

network, contact Sprint or visit sprint.com

Help .

for the latest information and help.

Manage Your Account

Online: sprint.com

䢇 Access your account information. 䢇 Check minute usage (depending on your Sprint service plan). 䢇 View and pay your bill. 䢇 Enroll in Sprint online billing and automatic payment. 䢇 Purchase accessories. 䢇 Shop for the latest Sprint phones. 䢇 View available Sprint service plans and options. 䢇 Learn more about data services and other great products like games, ringtones, and

more.

From your Palm

Phone and do any of the following:

Open

䢇 Check minute usage and account balance: Enter *4 and tap . 䢇 Make a payment: Enter *3 and tap . 䢇 Access a summary of your Sprint service plan or get answers to other questions: Enter

Pre™ phone

*2 and tap .

From any other phone

䢇 Sprint Customer Service: 1-888-211-4727. 䢇 Business Customer Service: 1-8 00 -927- 2199.

Sprint 411

You have access to a variety of services and information through Sprint 411, including residential, business, and government listings; assistance with local or long-distance calls; movie listings; and hotel, restaurant, shopping, and major local event information. There is a per-call charge and you are billed for airtime.

䢇 Open Phone . Enter 411 and tap .

Sprint Operator Services

Sprint Operator Services provides assistance with placing collect calls or with placing calls billed to a local telephone calling card or third party.

䢇 Open Phone . Enter 0 and tap .

To learn more and to see the latest in products and services, visit Sprint online at sprint.com

Your Setup

Section 1

Set Up Service

In This Section

⽧ Set Up Your Phone (page 18)

⽧ Turn the Phone On/Off (page 20)

⽧ Make Your First Call (page 24)

⽧ Set Up Your Voicemail (page 25)

⽧ Create Sprint Account Passwords (page 26)

Section 1A

Setup

Section 1A: Set Up Service 17

Set Up Your Phone

Activate Your Phone

䢇 If you purchased your phone at a Sprint Store: It is probably activated and ready to use. 䢇 If you received your phone in the mail, and it is a new Sprint account or a new line of

service: Your phone is designed to activate once you have completed setup (see “Complete Setup” on page 18).

䢇 If you received your phone in the mail and you are activating a new phone for an existing

number on your account: You need to go online to activate the number on your new phone. From your computer’s Web browser, go to sprint.com/activate onscreen instructions to activate your phone.

If you have problems with activation, contact Sprint Customer Service at 1-888-211-4727 for assistance.

Complete Setup

1. Press and hold the power button on the upper-right corner of your phone until you

see a logo on the screen (approximately five seconds).

2. Slide out the keyboard (see “Slide Out the Keyboard” on page 31).

3. Follow the onscreen instructions to complete setup. (To create a Palm profile, enter a

working email address (see “What Is a Palm Profile?” on page 19).)

and complete the

Important

If you see a notification that an update is available, tap Install Now to install it. Palm periodically sends updates to enhance the applications and features of your phone.

4. Your phone is ready to use.

5. After installation has finished, look for an email on your computer at the address you

used for your Palm profile. (Click the link in the email to verify your Palm profile. The link takes you to a website where you can do a one-way transfer of data like contacts and

18 Section 1A: Set Up Service

events from your desktop organizer software (see “Transfer Data From Your Computer to Your New Phone” on page 19).)

Tip

If you don’t see the confirmation email in your Inbox, check your spam mail folder in your desktop email program.

What Is a Palm Profile?

A Palm profile connects your phone to Palm to get automatic updates, back up your data, and more. These features are in addition to the ones offered to you by Sprint.

Setting up a Palm profile is different from setting up email on your phone. To set up email, see “Set Up Email” on page 201.

Transfer Data From Your Computer to Your New Phone

If you previously synchronized data from a Palm smartphone—such as contacts or calendar events—with a desktop organizer such as Palm Desktop

Outlook

, Address Book, or iCal, you can do a one-way transfer of that data from the desktop

organizer to your Pre phone.

Important

Transferring your data to your phone is not the same as synchronizing your data. The transfer is a one-way process and is best done only once for each data source. You cannot synchronize your Pre phone with a desktop computer, but you can sync it with an online account such as a Google account or a corporate Microsoft Exchange ActiveSync account.

Windows: You can transfer contacts, calendar events, tasks, and memos/notes from Palm Desktop software by ACCESS version 6.2 and Microsoft Outlook 2003 or later. If you are using an earlier version of Palm Desktop software, download version 6.2 for free from

palm.com/support

Mac: You can transfer contacts, calendar events, and tasks from Address Book and iCal. Transfer of data from Palm Desktop software on the Mac is not supported at this time.

software by ACCESS or Microsoft

Setup

Section 1A: Set Up Service 19

Palm offers the Data Transfer Assistant to do this one-time data transfer. Use of the Data Transfer Assistant is a three-step process:

1. Download the Data Transfer Assistant from palm.com/support

to your computer.

2. Connect your phone and your computer using the USB cable, and open and run the

Data Transfer Assistant on your computer.

3. On your phone, select where you want your transferred data to be imported:

䡲 To an online account: You can assign the transferred data to be imported to one of

your online accounts, such as Google or Microsoft Exchange ActiveSync.

䡲 To your phone: Transferred data that is imported to your phone is backed up to your

Palm profile, so you have a copy of it. But you can change this data in one place only: your phone. The data is not accessible from any online account.

Did You Know?

Synchronization with online accounts is scheduled to happen frequently— every 15 minutes of more often. Backup of data to your Palm profile is scheduled to happen once daily.

For detailed information about transferring data, download and open the Data Transfer Assistant, and then click Help.

Tip

You can also use a third-party application to set up synchronization with some desktop organizers.

Turn the Phone On/Off

The screen and the wireless services—phone, Bluetooth® wireless technology, and Wi-Fi—of your phone can be turned off and on separately. This means you can wake up the screen to use just the organizer features of your device (Calendar, Contacts, Tasks, Memos, and so on) without turning on the phone and other wireless features. Also, when the screen is turned off, the phone can be on and ready for you to receive phone calls or messages.

20 Section 1A: Set Up Service

Turn the Screen On/Off

Wake up the screen and leave the wireless services turned off when you want to use only the organizer features, for example, when you’re on a plane and want to look at your calendar. You can also turn off the screen without turning off the wireless features on your phone.

To save power, the screen dims automatically after a period of inactivity, then turns off. You can be on a call when the screen dims and turns off—this does not affect the call.

䢇 To brighten the screen if it has dimmed: Tap the screen. 䢇 To turn the screen off: Press power .

* Power

To turn the screen on, do one of the following:

䢇 Press power . Drag up to unlock the screen. 䢇 Slide out the keyboard.

Setup

Tip

You can set how long the screen stays on during a period of inactivity (see “Set the Interval for Turning the Screen Off Automatically” on page 187).

Section 1A: Set Up Service 21

Turn Wireless Services Off (Airplane Mode)

Airplane mode turns off your phone as well as the Bluetooth® wireless technology and Wi-Fi features. Use it when you are on a plane or anywhere else you need to turn off all wireless services. You can still use apps like Calendar, Contacts, Photos, Music, Doc View, and PDF View.

Do one of the following:

䢇 Tap the upper-right corner of any screen and tap Turn on Airplane Mode. 䢇 Press and hold power and tap Airplane Mode.

When your phone is in airplane mode, the airplane mode icon appears in the upper-right corner of every screen, and Airplane Mode appears in the upper-left corner of the screen in the Launcher, Card view, and the Phone application. Your phone is not connected to any mobile network.

Tip

When your phone is in airplane mode, you can turn the other wireless features on individually. For Wi-Fi, see “Turn Wi-Fi On and Off” on page 231. For Bluetooth, see “Turn the Bluetooth Feature On/Off” on page 249. To turn your phone back on, you must turn airplane mode off.

22 Section 1A: Set Up Service

Turn Wireless Services On

When you turn on your phone, it connects to a mobile network so that you can make and receive phone calls and use other wireless services (if supported by the local network).

䢇 Tap the upper-right corner of any screen and tap Turn off Airplane Mode.

When your phone locates a signal, Sprint appears in the upper-left corner of the screen in the Launcher, Card view, and Phone, and the signal-strength icon appears in the upper-right

corner of every screen.

When you are inside a coverage area, the bars on the signal-strength icon are filled in. If you’re outside a coverage area, the bars in the signal-strength icon appear dimmed with an X.

Turn Everything (the Screen and Wireless Services) On/Off

䢇 To turn both the screen and wireless services off: Press and hold power and tap Tu rn

Off.

Setup

Section 1A: Set Up Service 23

䢇 To turn both the screen and wireless services back on: Press and hold power .

Make Your First Call

1. Press power . (This wakes up the screen.)

2. If necessary, drag up to unlock the screen.

3. Tap .

4. Tap numbers on the dial pad.

Tip

Press the onscreen backspace icon to delete numbers you’ve entered.

5. Tap to dial.

6. Tap to end the call.

For more ways to make calls, see “Make Calls” on page 84.

24 Section 1A: Set Up Service

Adjust Call Volume

䢇 When you’re on a call, press the Volume button on the side of your phone to adjust the

call volume.

* Volume

Set Up Your Voicemail

All unanswered calls to your phone are automatically transferred to your voicemail, even if your phone is in use or turned off.

To set up your voicemail:

1. Press Center to display Card view.

2. Press and hold 1 on the keyboard to dial the Sprint voicemail system. (When the

search results screen appears, continue holding 1 until the Phone application appears.)

3. Follow the voice prompts to do the following:

䡲 Create your password. 䡲 Record your name announcement. 䡲 Record your greeting.

Setup

Section 1A: Set Up Service 25

Note

For more information about using your voicemail, see “Use Voicemail” on page 90.

Voicemail Passcode: Sprint strongly recommends that you create a passcode when setting up your voicemail to protect against unauthorized access. Without a passcode, anyone who has access to your phone to able to access your voicemail messages.

Create Sprint Account Passwords

As a Sprint customer, you enjoy unlimited access to your personal account information, your voicemail account, and your data services account. To ensure that no one else has access to your information, you need to create passwords to protect your privacy.

Account Password

If you are the account owner, you create an account username and password when you sign on to sprint.com website.) If you are not the account owner (if someone else receives the bill for your Sprint service), you can get a subaccount password at sprint.com

Voicemail Password

You create your voicemail password when you set up your voicemail. See “Set Up Your Voicemail” on page 25.

Data Services Password

With your phone, you can elect to set up an optional data services password to control access and authorize Premium Service purchases.

To learn more or to change your passwords, sign on to sprint.com Service at 1-888-211-4727.

. (To get started, click Need to register for access? in the sign-in area of the

or call Sprint Customer

26 Section 1A: Set Up Service

Your Palm® PreTM Phone

Section 2

Basics

In This Section

⽧ What’s in the Box? (page 30)

⽧ Get to Know Your Phone (page 31)

⽧ Charge the Battery (page 37)

Section 2A

Basics

Section 2A: Basics 29

What’s in the Box?

All of the following items are in the phone box:

Hardware

䢇 Palm 䢇 AC charger. 䢇 3.5mm stereo headset. 䢇 USB cable.

Pre™ phone and pouch.

30 Section 2A: Basics

+ 314 hidden pages