RESNET
PLATINUM
USER GUIDE
INSTRUCTIONS
RULES AND ACCEPTABLE USE POLICY
Release 2 – August 2013
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Contents
Welcome to ResNet Platinum!...................................................................................................... 1
Getting started ............................................................................................................................ 2
Setting up your ResNet Access Point ................................................................................. 3
Connecting devices to your Access Point ........................................................................... 4
Can’t Connect? Need Some Help? ..................................................................................... 4
Other Information:....................................................................................................................... 5
Moving Rooms ................................................................................................................. 5
Leaving Accommodation .................................................................................................. 5
Transferring Access Points ................................................................................................ 5
The Rules: The ResNet Acceptable Use Policy ................................................................................ 6
“Huh? Acceptable what?” ................................................................................................ 6
Part 1: Access to ResNet – The “Do’s” and “Don’ts” .......................................................... 7
The Do’s: ....................................................................................................................... 7
…and the Don’ts: ........................................................................................................... 8
Part 2: Responsibilities ..................................................................................................... 9
Part 3: ‘We reserve the right to’ ..................................................................................... 10
Part 4: Refunds, Replacements and Repairs……………………………………………………………………….12
Part 5: ‘But what about?’ – Other questions, updates and how to get help ...................... 13
If something you want to do isn’t listed here ............................................................. 13
Any questions? ............................................................................................................ 13
Updates to these rules ................................................................................................ 13
1
Welcome to ResNet Platinum!
ResNet Platinum is your complete wireless solution. Whether you
want to connect your laptop, games console, netbook or tablet,
ResNet Platinum can cope – wirelessly!
Once you have collected your ResNet Wi-Fi Kit, and are ready to start
using it for the first time, all the information, and step-by-step
instructions you will need are here.
This guide also includes the Acceptable Use Policy for the ResNet – please take
a moment to read these.
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Getting started
Once you have collected your ResNet Platinum Wi-Fi Kit will have the following parts:
ResNet Access Point – The wireless hub that all your devices connect to, pre-configured to work
with ResNet.
Power Adapter – This powers the device.
Ethernet Cable – The Ethernet cable can be used to connect your Access Point to the ResNet
Network.
Your access point is yours when you leave. When you complete your course and wish to reset your
access point to use outside of ResNet you will need to refer to the TP-Link website www.tp-link.com.
You will need to click on support followed by downloads and then select your product (TL-WR720N)
from the list provided. The website has all the information, help, documentation and the software
you need for using your device as an ordinary wireless access point when you leave.
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Setting up your ResNet Access Point
Your ResNet Platinum Wi-Fi Access Point is very easy to set-up and use.
1. Connect the Ethernet cable
Connect one end of the Ethernet cable to the blue port labelled WAN on the Access Point
and connect the other end to the network point on the wall. Both ends should slide into
place with a click.
2. Connect the Power cable
Connect the lead from the power adaptor to the Access Point and then plug the power
adaptor in to the socket on the wall.
3. Wait for the Green light to appear
A green LED will start flashing on the Access point as it starts-up and connects to ResNet.
After 1 minute, your ResNet Access Point will be ready for use.
Remember! To reboot your device turn the power off from
the socket and then switch it back on. Do NOT press the reset
button (circled in red) as this will stop your device working on
ResNet.
WPS/
Reset
Power
WAN
Wired Ports
Network
point
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Connecting devices to your Access Point
Once your ResNet Wi-Fi Access Point is set-up, it’s time to connect your devices to it so that you can
access the Internet!
The ResNet Access Point speaks a wide range of wireless protocols, so most devices can connect to
it.
You connect to it just like you would to any other wireless network, but in case you need help, the
steps below will work for most devices – including smartphones, computers, tablets and games
consoles.
1. Turn on your device’s Wi-Fi
Ensure that your device (Phone, Computer, Games console)’s Wi-Fi is switched on.
2. View the Access Point details on the top of your device
The Access Point’s name and secret passkey are labelled on the top of the device.
Keep the passkey to yourself and do not share it.
3. Make the connection
Open the Wi-Fi connection settings on your device and select your ResNet Wi-Fi Access
Point by name from the list. Connect to it and enter the secret passkey as you would for any
other wireless network.
4. That’s it!
When your device says it is connected, the Access Point will give it direct access to ResNet
and the Internet!
Connecting Wired Devices
If you would like to connect a wired device you will need to connect an Ethernet cable to one of the
yellow LAN ports on the router and plug the other end into your device. That’s it, you’re done!
Can’t connect? Need some help?
As always, if you have any difficulties, you can get help directly in your room from our ResNet
Advisors – simply go to your Court Reception to request a visit, and we’ll do our best to assist.
If you do have difficulties connecting, you can switch back to using Wired ResNet access at any
time, by simply disconnecting your ResNet Wi-Fi Access Point and plugging a computer directly into
the socket.
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Other Information:
Moving Rooms
If you change room, simply take your Access Point with you and plug it in there. ResNet will detect
that you have changed room, and will move your connection to your new room.
Leaving Accommodation
Once you move-out of accommodation and no-longer use ResNet, you can reset your device and use
it as an ordinary wireless access point wherever you move to. To do this, hold down the reset button
for 10 seconds and follow the instructions which are available from the TP Link website www.tp-
link.com.
Note that once you have done this, the Access Point will no longer work on ResNet.
Transferring Access Points
The Access Point is yours when you leave ResNet. Once you have reset it, it will no longer work with
ResNet and you are entirely free to do with it as you please.
However, while you are on ResNet, the device is transferrable between users. If you decide to sell
your device to another student please ensure you inform University IT at usersupport@surrey.ac.uk.
Remember!
You will be responsible for anything done through your Access Point on ResNet,
until the device is reset for use outside of ResNet.
For this reason, please also keep the secret passkey private.
If you think someone else has found-out the secret passkey for your device, please let us know so
that we can change it for you.
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The Rules:
The ResNet Acceptable Use Policy
“Huh? Acceptable what?”
To keep things running smoothly and prevent problems for our users there are some rules you must
abide by to use both ResNet Gold and Platinum. These are set out in the Acceptable Use Policy.
Please take a few minutes to read these – we’ve kept them as simple as we can.
Remember that as a user of University IT facilities, you also need to follow the general University IT
rules and regulations, just like you would anywhere else on campus.
The full University IT rules page can be found at www.surrey.ac.uk/universityit the rules here are
specific to ResNet.
If you have any queries about these rules, then please contact User Support on
usersupport@surrey.ac.uk , or arrange for a visit from a ResNet Advisor through your court
reception, who will be happy to advise you further.
Note: By using the ResNet connection you will be considered to have agreed
to abide by these rules – so please take a few minutes to read them.
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Part 1: Access to ResNet – The “Do’s” and
“Don’ts”
Some Simple rules about what to do and what to avoid:
The Do’s:
Do connect your devices!
We are happy for you to connect smartphones, tablet computers, laptops, desktops, printers
and more! Remember ResNet Gold can connect up to 3 devices using a dumb hub or switch
and ResNet Platinum can connect an unlimited number of devices.
Do use the internet and browse the web
Browse the web, use Instant Messaging, listen to (incoming) internet radio stations, and
watch (legal) IPTV – the internet contains a lot to enjoy – make the most of it!
Do use VOIP (especially Skype) and video chat
Free phone-calls and video chat via your computer is a wonderful thing, and completely
allowed. We don’t block any VOIP clients, but we are aware that one or two (Such as Paltalk)
have difficulties with our network
Do play network games
While we can’t help with that critical frag, or fix a glitchy game server, we are happy for our
users to play networked games. Let us know if a game can’t run on our network and we’ll
see what we can do to let it through.
Do access University systems, Filestore and email
All the usual university resources should be available to you (as with any other Internet
connection) to enable you to study from the comfort of your own room.
Do swap between ResNet Gold and ResNet Platinum as you need to
You can switch back to ResNet Gold easily - simply remove the Wireless Access point and
connect directly to the wall.
Do keep yourself protected
Make sure that you are running suitable and up-to-date anti-virus and anti-spyware
software. See the ResNet web pages for a list of suitable products.
Also, do use your connection to make sure that your computer has the latest updates for its
security software and has the very latest Windows System Updates or MacOS System
Updates.
Do use VPNs back to your home systems
While the occasional network collides with ports that are closed, we’re happy for you to VPN
back to your corporate networks.
(This does not include “TOR” (‘The Onion Router’), which should not be used)
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…and the Don’ts:
Do not download, distribute or advertise copyrighted, obscene or illegal material
Regardless of whether it is done via p2p software or other means, we are required to remain
within the law. Downloading (or being involved in) the sharing of copyrighted material (such
as films, audio or software) is unlawful and is forbidden.
Do not harass others on ResNet or the Internet
Regardless of the reasons it’s done, we want a safe environment for our users and not to
contribute to harassment here or elsewhere. Such harassment is usually illegal, and even if
not, will be responded to strongly by the university and will result in suspension of access.
Do not do peer-to-peer filesharing
P2P filesharing protocols, especially Bittorrent, and P2P filesharing programs, such as
uTorrent, Vuse, Deluge, and Xunlei (“Thunder”) are not allowed on ResNet.
This is to protect our network’s quality of service (for all users) and to prevent legal
difficulties for both you and us. We’d rather not see legal actions, and many p2p protocols
fall foul of our network management in their attempts to ‘maximise’ their bandwidth use
and can cause issues.
(All UK Universities are required to block peer-to-peer filesharing as a condition of accessing
the Internet via the Joint Academic Network (JANET), so most places are in a similar position)
Note, most non-filesharing p2p systems (such as Skype) are not as aggressive, or open to legal action, and so are
usually allowed.
Do not run servers (including Web, email, DHCP and other services)
Our bandwidth and services are set-up for the benefit of our students, not to provide
services and facilities for non-ResNet users via our bandwidth. If you wish to set-up a service
for an external service, you’ll need to find an external system to host it for you.
(We will consider exceptions for academic-only purposes, but need to work-out the effect on our network – email
usersupport@surrey.ac.uk for advice)
Do not attempt to connect to both ResNet Gold and ResNet Platinum at the same time
You can freely switch between ResNet Gold and Platinum services however do not plug
anything including any equipment between the ResNet device and the network port on the
wall as this will create a network loop.
All computer networks respond very badly to any kind of network loop (directly or
indirectly), caused by connecting to the same network (ResNet) twice – and you will lose
your access while we sort out the resulting mess. Don’t try this.
Do not attempt to bypass our security
Our security is in place to keep the network running reliably, and to protect our users.
Attempting to bypass or reverse-engineer our security including by manually setting IPaddresses, ‘cloning’ or changing MAC addresses and similar is not allowed.
(If you have previously adjusted your games console’s MAC address to try to get it working on ResNet, now is
the time to change it back.)
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Part 2: Responsibilities
Here are the things you need to do and be aware of when you connect to our system.
You are responsible for all traffic that is sent via your ResNet Connection.
It is up to you to ensure that your devices connected to ResNet do not break the “Don’ts”
and other rules.
Especially, ensure that your systems are clear of viruses and other malware
If you are having difficulties, or believe a device might be breaching our rules, then please
ask us for help – We will be happy to assist.
Allowing others to use your Wi-Fi to circumvent ResNet access suspensions is forbidden
There’s a very good reason behind all access suspensions and we need that user to keep off
the network until we can resolve the issue behind the block.
Usually the suspended system contains malicious software that is actively attacking our
system or users so it is important that you do not give suspended users access through your
wireless device to circumvent the block.
Doing this will usually cause your access to be suspended automatically when the same
activity is seen from your wireless access device.
The suspended user should work with us to resolve the actual issue instead.
Allowing others to access your Wireless is your responsibility – be careful!
Even if they are not suspended, if someone wants wireless access to ResNet, they should
normally purchase an access point so that we can balance the bandwidth used properly
between rooms.
If you have visitors to your room, you can give them access but you are then responsible for
what they do. We advise you to enter the Wi-Fi details in their device yourself to keep your
Wi-Fi passkey private.
You are responsible for keeping your Wireless passkey secret
Just as with your University IT username and password, you should keep your Wi-Fi passkey
secret and not share it widely with other users.
If you allow others to have access, we recommend that you enter the Wi-Fi details and
passkey directly yourself.
If you believe that your passkey is compromised, please Contact ResNet Support using a
ResNet Support Form from your Court reception, so that we can visit and reset the access.
As always, contact User Support on 9898 if you need advice.)
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Part 3: ‘We reserve the right to’
Our job is to keep the service running as smoothly as possible, to protect our users, and just
occasionally to protect others from our users. To enable us to do this, we reserve the right to do the
following:
Suspend individual users’ ResNet service (without prior warning)
If we find a problem with a user or their equipment, that looks like it’s affecting the
network, the service for other users, causing external complaints (or the user is breaking
the other rules here) then our priority is to protect the service and our users. This means
that we will suspend ResNet access for these users while we work on the problem.
Though we usually can’t give prior notice when this happens, we will email you on your
university email account to explain what is happening. ResNet access suspensions do not
block your campus IT access.
In rare occasions, disciplinary procedures or repeated breaking of the rules will cause a
longer-term or permanent withdrawal of the ResNet service. Your course tutor will be
notified if this occurs.
Monitor network traffic – and dynamically filter, ‘shape’ or block traffic
We want to keep our network running smoothly, and protect our users and our service. This
means that we will actively manage the different kinds of traffic passing through our
network to provide the best experience possible for the majority of our users, especially if
the network is under heavy load.
We will also block or filter traffic that is in breach of English law and UK legislation,
University and University IT rules, appears to be malware or abuse, or which causes
reasonable external complaints.
Forbid use of certain software, or require the use of alternatives
If we have trouble with particular software on ResNet, we may need to require that you
remove the software.
We can usually recommend alternatives when this happens. Our recommended
replacements are all free-of-charge and will usually be at least as good as paid-for
equivalents (and often better!). In the case of computer security problems, we may need to
require you to use certain products.
Maintain and upgrade the service, even where downtime may result
To keep the service running smoothly and upgrade our service, we may need to replace,
upgrade or repair parts of the network. This may result in temporary loss of service.
Where the work is scheduled in advance, you will be notified via the email address you gave
the Accommodation Service when you moved-in.
If unscheduled work becomes necessary, advanced notice may not be possible but we will
do our best to notify you and keep you informed via email, the ResNet website and social
media. We always work to minimise the impact of our repair and upgrade work, and keep
service outages as short as possible.
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Amend this policy as required
ResNet Gold and ResNet Platinum are new services, and circumstances change as
technology advances. To enable us to keep up with new advances, keep the service running
smoothly for our users, and improve the service, we need to reserve the right to update and
amend these rules.
Notice of any update will be posted to http://www.surrey.ac.uk/universityit and will be
announced via the University IT twitter feed or other social media.
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Part 4: Refunds, Replacements and
Repairs
Your ResNet Wi-Fi Kit is covered by a 1 year warranty on campus from the date of purchase. This
means if something goes wrong with your device within this time we will repair or replace it for free.
The ResNet Refunds, Replacement and Repairs Policy below outlines what is covered by your
warranty and what you need to do if you require a refund or your device is lost, stolen, damaged or
faulty.
1. What if I change my mind and wish to cancel my order?
If you decide you no longer want your ResNet Wi-Fi Kit within 7 days of receiving it, you can request
a full refund, which will be made via the online store. You will need to email
usersupoort@surrey.ac.uk who will advise you of the next steps.
2. What if my ResNet Wi-Fi Kit is faulty?
If your ResNet Wi-Fi Kit develops a fault, or is accidentally damaged, within 12 months of purchase,
we will replace if for free with a new or refurbished device. If a fault is reported within 7 days of
receipt of the kit, we will replace it for free with a new device. The original device must be presented
and will be retained on your receipt of the replacement.
To report a faulty or damaged device email usersupport@surrey.ac.uk or call 9898.
The University reserves the right to limit consecutive replacements due to accidental damage.
3. What if I lose my ResNet Wi-Fi Kit?
If your ResNet Wi-Fi Kit is lost or stolen please email usersupport@surrey.ac.uk to have it disabled
for use with ResNet. Should you wish to continue to use ResNet wirelessly in your room, this will also
enable you to procure a new Wi-Fi Kit from the online store.
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Part 5: ‘But what about?’
Other questions, updates and how to get help.
If something you want to do isn’t listed here
…and you are not sure if it is going to be allowed, please check first with User Support (who will
refer to ResNet Support and our Networking team as necessary) either by telephone on internal
number 9898 or by email at usersupport@surrey.ac.uk
Any questions? We will be happy to advise further
We would much rather discuss a concern before it becomes a problem for either you or us, than
have to take action, and clean-up the aftermath once it becomes an issue. We want to help before
something becomes a problem.
Updates to these rules
ResNet Wi-Fi is a new service, and as with any such service updates to these rules may need to be
posted from time-to-time.
We will inform you of changes on the University IT web pages at
http://www.surrey.ac.uk/universityit and also via University IT’s twitter and Facebook accounts:
Twitter: https://twitter.com/UniOfSurreyIT
Facebook: http://www.facebook.com/UniOfSurreyIT
The current version of both the ResNet Wi-Fi and ResNet Wired Rules and Acceptable Use Policies
can always be found via http://www.surrey.ac.uk/universityit.
This concludes the ResNet Rules and AUP
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