Contents
. Brief overview ............................................................................................
. Toilet unit .........................................................................................
. Remote control .................................................................................
. App ...................................................................................................
. Functional area .................................................................................
. Right product side.............................................................................
. Left product side ...............................................................................
. Description of Symbols ...............................................................................
. For your safety ...........................................................................................
. Normal Use .......................................................................................
. Safety instructions ............................................................................
. Basic product information ........................................................................
. About this manual ...........................................................................
. Operation ........................................................................................
. Seat unit .........................................................................................
. Initial operation .......................................................................................
Activate/deactivate SensoWash
Switch SensoWash® on/off ...................................................................
Download app ......................................................................................
Pairing app ..........................................................................................
Remote control (batteries) ...................................................................
. Operating .................................................................................................
Open/close lid ......................................................................................
Activate full flush .................................................................................
Activate eco flush.................................................................................
Activate/deactivate Rearwash..............................................................
Activate/deactivate Ladywash ..............................................................
Activate/deactivate warm air dryer .....................................................
Adjust spray wand position ..................................................................
Adjust water spray intensity ................................................................
Adjust water temperature ...................................................................
Activate odor extraction .......................................................................
Set user profile ....................................................................................
Activate user profile.............................................................................
® ......................................................................................................
EN
1
. Cleaning and Care ....................................................................................
. Cleaning ..........................................................................................
. Care ................................................................................................
Manual cleaning mode (spray wand and nozzle) .................................
Self-cleaning (spray wand and nozzle) ................................................
Manual cleaning (odor extraction strainer) .........................................
EN
Empty tank ..........................................................................................
Water filter .........................................................................................
Descaling .............................................................................................
. Disposal ...................................................................................................
. Troubleshooting support ..........................................................................
. Technical Data ..........................................................................................
2
. Brief overview
. Toilet unit
1
Seat sensor
Auto opening lid
2
3
Seat heating
4
Night light
5
Power/status indication (LED)
Bluetooth
6
Full flush
7
Integrated flushing system
8
. Remote control
9
User profile 1
10
User profile 2
11
Full flush
12
Eco flush
13
Rearwash
14
Ladywash
15
Odor extraction
16
Warm air dryer
17
Water temperature
18
Water spray intensity
19
Spray wand position
20
Open/close lid
21
Stop
. App
22
Menu
Add/delete device
23
24
Ladywash
25
Warm air dryer
26
Rearwash
27
Odor extraction
28
Eco flush
29
Open/close lid
30
Full flush
Stop
31
EN
3
. Functional area
Odor extraction
strainer
EN
Night light
. Right product side
Descaling
connection
Spray wand
Warm air dryer
Spray nozzle
Right side
panel
4
Stop valve:
| open
— closed
Water filter
. Left product side
Power switch
EN
5
. Description of Symbols
The following warning signs warn you of dangerous situations and
their severity:
Indicates a hazardous situation which, if not avoided, could result
EN
WARNING
Indicates a hazardous situation which, if not avoided, may result in
CAUTION
in death or serious injury.
minor or moderate injury.
NOTICE
Addresses practices not related to physical injury.
The following symbols are used:
Hints and tips are provided here.
> This is a prompt requesting your input.
Functions/settings controlled on seat unit.
Functions/settings controlled via remote control.
Functions/settings controlled via app.
6
. For your safety
To ensure that you will enjoy your SensoWash®, read these operating instructions carefully, particularly the safety instructions.
Keep the operating instructions in a safe place and in the case of a
change in ownership, ensure they are given to the new owner.
These operating instructions correspond to the device’s state of
technology at the time of printing. Duravit reserves the right to
make changes in terms of further development.
. Normal Use
SensoWash® is a shower toilet with spray attachment for Rearwash
and Ladywash cleansing functions with an integrated flushing system. Its use is limited exclusively to enclosed spaces.
Any other usage will be deemed as not corresponding with normal
usage. Duravit undertakes no liability for abnormal usage.
. Safety instructions
Read and observe the following safety instructions carefully!
Requirements for the user
This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person responsible
for their safety.
> Children should be supervised to ensure that they do not play with
the appliance.
EN
WARNING
or product damage
Damage to health caused by electric shock and/
> This product has to be grounded. Compare with the mounting in-
structions.
Only use the device when it is fully functional.
> Make sure that the power cable is not damaged.
> The power cable must not become jammed or pinched.
> Keep the power cable away from hot surfaces and sharp edges.
7
Do NOT use the product if it is not working properly.
> Disconnect from the power supply immediately. Close the stop
valve to interrupt the water supply. Contact help@duravit.com.
> Avoid malfunctions and damage to the product as a result of im-
proper use.
EN
CAUTION
Health damage and potential product damage!
> Supply the Shower WC with cold drinking water from the main wa-
ter system.
> The new hose-sets supplied with the appliance are to be used and
old hose-sets should not be reused.
> The product itself does not have electrical leakage protection func-
tion, it must be installed in circuit where there is leakage protection
device installed.
> Means for disconnection must be incorporated in the fixed wiring in
accordance with the wiring rules and having a contact separation in
all poles that provide full disconnection under overvoltage category
III conditions.
> Check the rated power and choose cross cable accordingly.
> Do NOT sit, stand or lean on the lid.
> Do NOT connect any waste water, grey water, industrial water, sea
water or other untreated or semi-treated water.
> Do NOT detach seat and lid for any purpose.
> Do NOT damage the surface of seat. If the surface of the seat is
damage, contact help@duravit.com.
> DO NOT open and close seat with excessive force.
> Open and close the lid via remote control and app only. Do not open
and close the lid manually.
> If the SensoWash® is moved from a cold location to a warm loca-
tion, condensation may form. Leave the unit switched off for a few
hours.
> Do NOT install the SensoWash
®
in rooms where there is a danger
of frost. The room temperature must not be less than 4°C (39°F).
> Do NOT place open fire sources, candles, cigarettes, or similar, on
the SensoWash
®
.
> Do NOT expose the SensoWash® directly to water or sunlight.
> Do NOT climb on or stand on the product.
> Do NOT place any heavy objects on the lid.
> Do NOT deliberately soil, spray or block the spray wand.
8
Repairs must only be carried out by a person with the necessary
expertise and qualification
> Do NOT carry out modifications, tamper with, install additional
equipment or attempt to repair the SensoWash®.
> If the supply cord is damaged, it must be replaced by the manuf-
acturer, its service agent or similarly qualified persons in order to
avoid a hazard.
> Repairs must be carried out by qualified electricians or technicians.
> Improperly performed repairs can lead to accidents, damage and
malfunctions.
> Do NOT use attachments not recommended by Duravit.
Use of batteries
Risk of fatal injury if swallowed/Chemical burn
WARNING
hazard
This product contains coin/button cell batteries. Do not ingest
battery! If the cell battery is swallowed, it can cause severe internal
burns in just 2 hours and can lead to death.
> Do not ingest battery, Chemical Burn Hazard.
> Keep new and used batteries away from children. If the battery
compartment does not close securely, stop using the product and
keep it away from children.
> If you think batteries might have been swallowed or placed inside
any part of the body, seek immediate medical attention.
EN
CAUTION
Damage to health caused by leaking battery acid
> Avoid contact with skin, eyes and mucous membranes if battery
acid has leaked.
> In case of contact with the acid, flush the affected areas with large
amounts of clean water and consult a doctor immediately.
> Do not expose the batteries to extreme conditions: avoid contact
with hot surfaces or direct sunlight. Otherwise there is a risk of
leakage.
> The cells shall be disposed of properly, including keeping them
away from children. Even used cells may cause injury.
9
NOTICE
Product and/or property damage
> Batteries may not be recharged, reactivated by other means, dis-
mantled or exposed to fire.
> The supply terminals are not to be short-circuited.
> Always remove empty batteries from the remote control immedia-
EN
tely. They may leak and cause damage.
> Do not insert new and old batteries together in the remote control.
> Different types of batteries are not to be mixed.
> Clean the battery and contacts before inserting the battery.
> Batteries are to be inserted with the right polarity.
> Remove the batteries if you do not use the remote control for an
extended period.
IMPORTANT SAFEGUARDS
When using electrical products, especially when children are present, basic safety precautions should always be followed, including
the following:
READ ALL INSTRUCTIONS BEFORE USING
DANGER
To reduce the risk of electrocution!
> Do not use while bathing.
> Do not place or store product where it can fall or be pulled into a
tub or sink.
> Do not place in or drop into water or other liquid.
> Do not reach for a product that has fallen into water. Unplug im-
mediately.
To reduce the risk of burns, electrocution, fire,
WARNING
or injury to persons!
> Close supervision is necessary when this product is used by, on, or
near children or invalids.
> Use this product only for its intended use as described in this ma-
nual. Do not use attachments not recommended by the
manufacturer.
10
> Never operate this product if it has a damaged cord or plug, if it
is not working properly, if it has been dropped or damaged, or
dropped into water. Return the product to a service center for
examination and repair.
> Keep the cord away from heated surfaces.
> Never block the air openings of the product or place it on a soft
surface, such as a bed or couch, where the air openings may be
blocked.
> Keep the air openings free of lint, hair, and the like.
> Never use while sleeping or drowsy.
> Never drop or insert any object into any opening or hose.
> Do not use outdoors or operate where aerosol (spray) products
are being used or where oxygen is being administered.
> Unplug this product before filling. Fill (reservoir) with water only
unless otherwise specified by manufacturer. Do not overfill (or
specify filling instructions).
SAVE THESE INSTRUCTIONS
GROUNDING INSTRUCTIONS
This product should be connected to a grounded, metallic, permanent
wiring system, or an equipment-grounding conductor should be run
with the circuit conductors and connected to the equipment grounding terminal or lead on the product.
EN
FFC Compliance statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, inclu-
ding interference that may cause undesired operation.
11
WARNING
Changes or modification not expressly approved by the party responsible for compliance could void the user‘s authority to operate the
equipment.
This equipment has been tested and found to comply with the limits
EN
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference
by one of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio / TV technician for help.
Industry Canada (IC) Compliance Statement
This device complies with Industry Canada’s licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference, including inter-
ference that may cause undesired operation of the device.
12
. Basic product information
. About this manual
This manual contains safety and general product information and information on how to
operate SensoWash
> See Quick Guide in app (
on the full range of setting options available for this product.
. Operation
SensoWash
setting range). The flushing function can also be operated via a side control button on
the seat unit itself.
A number of settings can be adjusted via app only (
> Download app to adjust the full range of setting options available for this
product (
Operating Options
The full range of functions is available whether the product is operated via remote control or app. Functions are set according to default settings
(
setting range ( Ch. 5: Download app).
®
Table : Default settings). Download app to make adjustments on the extended
®
via remote control (basic setting range).
Menu - Device Guide - Quick Guide
22
) for information
is operated via remote control (basic setting range) and/or app (extended
Table : Functions and settings).
Ch. 5: Download app).
EN
Controlled via
basic range extended range
On/off SensoWash
®
• - -
Bluetooth (connect app) • - -
Full flush • • •
Open/close lid (electromo-
- • •
tive)
Auto opening lid - - •
Auto closing lid - - •
Eco flush - • •
Auto flush - - •
Pre-flush - - •
Rearwash - • •
13
Operating Options
Controlled via
basic range extended range
Ladywash - • •
Comfortwash - - •
EN
Warm air dryer - • •
Warm air dryer temperature - - •
Spray wand position - • •
Water spray intensity - • •
Water temperature - • •
Odor extraction - • •
Auto odor extraction - - •
Odor extraction follow-up
- - •
time
User profile - • -
Seat heating - - •
Seat heating temperature - - •
Energy saving (seat heating) - - •
Night light - - •
Confirmation tone - - •
Empty tank - - •
Manual cleaning mode - - •
Self-cleaning - - •
Descaling • - -
Reset default setting - - •
Table 1: Functions and settings
14
Default Settings
setting range default setting
Full flush - ~4.4 L per flush (Lpf)
(~1.16 gallon per flush
(gpf))
Eco flush - ~3.1 L per flush (Lpf)
(~0.82 gallon per flush
(gpf))
Auto flush on/off on
Auto opening lid on/off on
Auto closing lid on/off on
Pre-flush on/off on
Comfortwash on/off on
Warm air dryer temperature off/low/medium/high medium
Spray wand position front 1, 2, 3, 4, 5 back 3
Water spray intensity low/medium/high medium
Water temperature off/low/medium/high medium
Auto odor extraction on/off off
Odor extraction follow-up
time
off/1 min./3 min. 1 min.
Seat heating on/off on
Seat heating temperature low/medium/high medium
Energy saving mode on/off off
EN
Night light off/auto/on auto
Confirmation tone on/off off
Table 2: Default settings
15
. Seat unit
Power button
Red light
Green light Indicates on mode.
EN
Orange light Indicates on mode.
Flashing Malfunction.
Bluetooth button
Blue light Bluetooth is available or connected.
Off Bluetooth is not available.
Flashing
Table 3: LED indication (seat unit)
Indicates stand-by mode.
Switch SensoWash
(
Ch. 5: Switch SensoWash
®
on to activate seat unit
Energy saving mode is off.
Energy saving mode is on.
Deactivate seat unit, close stop valve, contact Duravit
customer service hotline (
Device is in pairing mode (
®
on/off).
Ch. 9: Troubleshooting).
Ch. 5: Pairing app).
16
. Initial operation
Trip Indicator
Reset
Test
1
2
Activate/deactivate SensoWash
®
Requirement: SensoWash® must be connected to the main power supply.
1
1
2
> Remove side
panel.
2
> Press main switch
to activate/deacti-
3
> Attach side
panel.
vate seat unit.
SensoWash® will start a self-check for about 15 seconds when it is connected to the
power supply. During this time, only the power button on the seat unit can work, all
other operations will not work.
Switch SensoWash® on/off
SensoWash® can be switched on/off via the side control button.
1
2
3
4
EN
> Press button
shown to switch
seat on.
> Green LED in-
dicates that the
seat is ready to
use.
> Press button
shown to switch
seat off.
> Red LED indi-
cates standby
mode. Seat not
ready to use.
17
Download app
Search for “SensoWash“ in Play Store (Android) or App Store (iOS).
EN
Pairing app
SensoWash® is connected to the app via bluetooth. SensoWash® and bluetooth
have to be switched on (
Cover:
and 6 ) to establish the connection.
5
Follow step-by-step instructions in app to connect app to the product.
Remote control (batteries)
Replace, remove or insert remote control batteries.
1
> Remove screw
and open battery compartment.
2
+
3V
CR 2450
+
3V
CR 2450
> Replace, remove
or insert batteries
(CR2450).
3
1
+
3V
CR 2450
> Close battery
compartment.
4
2
+
3V
CR 2450
M2x4
> Attach screw
.
18
. Operating
Use this QR-Code to see a video of the operating functions
or visit www.duravit.cn/vid_sensowash_i_plus_cn.
Open/close lid
The SensoWash® lid opens/closes automatically when a person approaches/leaves the
toilet. Alternatively open/close lid via remote control or app.
EN
NOTICE
Damage of seat and lid!
Lid can be damaged if it is opened/closed manually.
> Open and close lid via remote control or app only.
> Do not open and close the lid manually.
> Do NOT open and close seat with excessive force.
1
> Press icon
shown to open
or close lid.
Open/close lid
+ Auto opening (deactivate/activate)
+ Auto closing (deactivate/activate)
19
Activate full flush
Enables a water consumption of 1.16 gpf.
1
EN
> Press icon
shown to flush
the toilet.
Activate full flush
+ Pre-Flush (deactivate/activate)
+ Auto-Flush (deactivate/activate)
Activate eco flush
Enables a water consumption of 0.82 gpf.
20
1
> Press icon
shown to flush
the toilet with
eco flush.
Activate eco flush
+ Pre-Flush (deactivate/activate)
Activate/deactivate Rearwash
Gentle and safe rear cleansing.
1
> Press icon shown
to activate Rearwash.
SensoWash® automatically cleans the retracted spray wand when the seat sensor is
activated and also before and after washing functions are used.
2 3
> Rearwash is
active, the spray
wand extracts
slowly.
Activate Rearwash
Adjust spray wand position, adjust water spray intensity, adjust
water temperature
+ Comfortwash (deactivate/activate)
> Press stop to end
or after 2 min.
auto stop.
Activate/deactivate Ladywash
Spray wand functions for feminine cleansing.
EN
1
> Press icon
shown to activate Ladywash.
2 3
> Ladywash is
active, the spray
wand extracts
slowly.
> Press stop to end
or after 2 min.
auto stop.
21
SensoWash® automatically cleans the retracted spray wand when the seat sensor is
activated and also before and after washing functions are used.
Activate Ladywash
Adjust spray wand position, adjust water spray intensity, adjust
water temperature
EN
+ Comfortwash (deactivate/activate)
Activate/deactivate warm air dryer
Pleasant drying through warm air after washing function.
1
> Press icon
shown to acti-
vate dryer.
Activate warm air dryer
+ Warm air dryer temperature
2
> Press stop to end
or after 5 min.
auto stop.
Adjust spray wand position
Spray wand position can be set individually to 5 different positions (front 1, 2, 3, 4, 5
back).
1
2
3
> Press right
arrow to move
spray wand
back.
22
> Press left
arrow to move
spray wand to
the front.
> LEDs indicate
setting.
Adjust spray wand position (Rearwash)
Adjust spray wand position (Ladywash)
Adjust water spray intensity
Water spray intensity can be set individually to 3 different levels
(low/medium/high).
EN
1
> Press plus to
increase spray
intensity.
2
> Press minus to
decrease spray
intensity.
Adjust water spray intensity (Rearwash)
Adjust water spray intensity (Ladywash)
3
> LEDs indicate
setting.
Adjust water temperature
Water temperature can be set individually to 4 different levels
(off/low/medium/high).
1
2
3
> Press plus to
increase water
temperature.
> Press minus to
decrease water
temperature.
> LEDs indicate
setting.
23
If you choose level off, the water has the temperature of inlet water and the LEDs are
off.
Adjust water temperature (Rearwash)
Adjust water temperature (Ladywash)
EN
Activate odor extraction
Odor extraction with long-lasting, maintenance-free catalytic filter. It will be terminated
automatically when washing or warm air dryer functions are activated and will automatically start again after using them.
1
Personal preferences can be stored in different user profiles.
1
> Press icon
shown to
activate odor
extraction.
Activate odor extraction
+ Auto odor extraction (activate/deactivate)
+ Odor extraction follow-up time (off/1 min./3 min.)
Set user profile
2
2
3
> Press stop to
end or auto stop
after set follow up
time.
4
> Adjust spray
wand position.
24
> Adjust water
spray intensity.
> Adjust water
temperature.
> Press 1/2 for
3 sec. to save
profile.
Activate set preferences.
1
Activate user profile
> Press 1/2 to
activate
profile.
. Cleaning and Care
. Cleaning
EN
WARNING
> Switch off SensoWash
on/off).
> Do NOT allow water to seep inside the product.
NOTICE
Abrasive or aggressive cleaning agents may damage and/or scratch the surface.
> Use cleaning agent recommended by Duravit (
tions) and a soft cleaning cloth.
Spray can penetrate into very small openings and gaps and damage the surface.
> Spray the spray cleaner onto the cleaning cloth and not directly onto the product.
If the cleaning is not carried out regularly, soiling may become more difficult to remove.
> Regularly clean the surface and clean immediately if soiled.
Incorrect cleaning agents can lead to discoloration.
Health damage!
®
before starting the cleaning ( Ch. 5: Switch SensoWash
Damage to surface due to incorrect cleaning.
Table 4: Cleaning recommenda-
®
25
Cleaning recommendations
Surface Cleaning agent Equipment Cleaning
Ceramic (daily
cleaning)
Ceramic (stub-
EN
born dirt)
Spray wand and
nozzle
Seat and lid mild cleaning agent
Covers and side
panels
Remote control water soft, damp cloth
Table 4: Cleaning recommendations
acidic vinegar or
citrus based clea-
ning agent (pH 1-4)
stainless steel
cleaner, car polish
or a ceramic hob
cleaner
mild cleaning agent
(pH 7) without
hydrochloric acid
or chloride
(pH 7) without
hydrochloric acid
or chloride
mild cleaning agent
(pH 7)without hydrochloric acid or
chloride
cloth, sponge or
cloth, sponge or
cloth, sponge or
soft, damp cloth
soft, damp cloth
brush
brush
brush
> Clean the surface with
a soft damp cloth.
> Remove heavier soiling
with warm water and
recommended cleaning
agent that you apply
to the cloth/sponge/
brush.
> Then wipe with a damp
cloth to remove all
traces of the cleaning
agent.
> Dry the surface.
. Care
Manual cleaning mode (spray wand and nozzle)
Manual cleaning is only possible if the seat sensor is not activated.
> Activate manual cleaning mode via app to extract the spray wand for manual clea-
ning.
Manual cleaning mode (spray wand and nozzle)
26
Self-cleaning (spray wand and nozzle)
SensoWash® automatically cleans the retracted spray wand when the seat sensor is
activated and also before and after washing functions are used.
> Activate additional self-cleaning via app.
Self-cleaning (spray wand and nozzle)
Manual cleaning (odor extraction strainer)
Clean the odor extraction strainer regularly or when it gets clogged.
EN
1
> Open cover.
The odor extraction strainer protects the odor extraction filter from damage and soi-
ling. The filter for the odor extraction itself is maintenance free.
2
> Remove strai-
ner.
3
> Clean strainer
under running
water
.
Empty tank
If you do not use SensoWash® for two weeks or above, drain the water inside the product.
> Close stop valve ( Ch. 1.5: Right product side).
> Empty tank via app ( Menu - Care - Holiday Mode
> Switch off the power supply ( Ch. 5: Activate/deactivate SensoWash®).
> Remove the batteries from the remote control ( Ch. 5: Remote control (batte-
ries)).
22
).
Empty tank
27
Water filter
Clean the water filter regularly or when the water flow becomes smaller than usual.
NOTICE
Product/property damage due to wrong cleaning/assembly
Wrong cleaning and assembly of water filter can lead to product or water damage.
> Do NOT use detergent.
EN
> Do NOT use excessive force.
> Do NOT use screw drivers to dismantle and assemble the water filter.
> Make sure the O-rings are in place before attaching water filter. Do NOT distort the
O-rings.
1
1
2
> Remove side
panel.
2
> Follow instructions
next to the filter.
3
2
1
> Attach side
panel.
Descaling
NOTICE
In regions with hard water, limescale build-up can impair the
performance of the product.
> Descale the product regularly (
> Only use descaling agents provided or approved by Duravit.
Product damage due to limescale build-up
Table : Descaling cycles.)
Water hardness Descaling cycle
soft <8.4°dH(1.5mmol/l) every six months
moderate 8.4–14°dH(1.5–2.5mmol/l) every six months
hard >14°dH(2.5mmol/l) quarterly
Table 5: Descaling cycles
The descaling process can be activated via app
> Follow the instructions provided in the app.
28
Descaling
. Disposal
The crossed-out wheeled bin logo requires the separate collection of waste
electric and electronic equipment (WEEE). Electric and electronic equipment
may contain dangerous and hazardous substances. Do not dispose of this
appliance as unsorted municipal waste. Return it to a designated collection point for
the recycling of WEEE. By doing so, you will help to conserve resources and protect the
environment. Contact your retailer or local authorities for more information.
Used batteries must be disposed of properly. For this purpose, appropriately labelled
containers for disposal of batteries are provided in shops where batteries are sold and
at community collection points.
Children must not play with plastic bags and packaging material, due to possible injury or danger of suffocation. Store such material safely or dispose of it in an environmentally-friendly manner. If possible, keep the packaging until the warranty period
expires.
EN
29
. Troubleshooting support
Initial general action in case of a malfunction: Please switch off the unit and then switch
it on again (
If your unit does still not work properly after following the instructions mentioned below, contact help@duravit.de. Have the article and serial number
ready. These can be found on the nameplate on the back of the operating
EN
instructions and in the app (
Device information).
Problem Potential cause Solution Ch.
LED indications
LED flashes red,
green or orange
or an indication tone
is audible.
General problems
Unit does not work. Seat unit is not switched on
Water leakage. Malfunction. > Close the main valve
Remote Control
White LED blinks for
3 sec. when RC is in
use.
LED flashes red when
RC is in use.
Remote control does
not work.
Washing functions
Switch between
Rearwash/Ladywash
takes too long.
Ch. 5: Switch SensoWash® on/off).
App: Menu - Device Guide - Device management -
Malfunction. > Deactivate seat unit.
(LED is not illuminated).
Seat unit is in standby
mode (LED is red).
The batteries are low. > Change the
Remote control is not connected to the product.
No batteries inserted. > Insert batteries. 5
Remote control is defect. > Contact help@dura-
Spray wand moves back
and forward again after
self-cleaning is complete.
> Close stop valve.
> Contact help@dura-
vit.de.
> Activate seat unit. 5
> Switch on seat unit. 5
for the water supply.
> Disconnect the power
supply.
> Contact help@dura-
vit.de.
batteries.
> Contact help@dura-
vit.de.
vit.de.
This is normal.
5
1.5
5
30
Problem Potential cause Solution Ch.
Water spray intensity
too weak.
Water spray intensity has
been set to low.
> Adjust water spray
intensity to medium
6
App
or high.
Water supply defect. > Contact help@dura-
vit.de.
Water spray intensity
The water filter is clogged. > Clean the water filter. 7. 2
not stable.
Water too warm/cold. > Adjust water tempe-
rature.
Water spray from the
spray wand suddenly
stops.
Water does not
emerge from the
spray wand.
Function stops automatically after 2 min.
Seat sensor has lost
contact.
The spray nozzle is
clogged.
Seat sensor has lost
contact.
This is normal.
> Sit down and select
the function again.
> Clean the spray noz-
zle.
> Sit down and select
the function again.
6
App
7.1
Flushing Function
Product does not
flush.
The time between two
flushes is too short.
This is normal. Water
takes approx. 25 sec. to
refill.
The stop valve is closed. > Open the stop valve. 1.5
Power or water supply
failure.
> Pour a bucket of wa-
ter (2g) into the toilet.
> Add more water if the
water level is too low.
> Contact help@dura-
vit.de.
Auto flush does not
work.
Auto flush deactivated. > Activate Auto flush. App
Seat sensor is dirty or wet. > Clean the surface. 7. 1
User was not seated
while using toilet.
> Auto flush only works
when the user is
seated.
User sat on seat for less
than 6 sec.
> Sit on the seat for
more than 6 sec.
Heated seat
Seat heating does not
work.
Seat temperature too
warm/cold.
Seat heating is switched
off.
> Activate seat heating. App
> Adjust seat heating
App
temperature.
EN
31
Problem Potential cause Solution Ch.
Seat temperature too
cold.
Product is in energy saving
mode (orange LED).
This is normal.
> Switch off energy
saving mode to heat
seat.
Warm air dryer
Warm air dryer too
EN
warm/cold.
Dryer function suddenly stops.
Function stops automatically after 5 min.
Seat sensor has lost
contact.
> Adjust warm air dryer
temperature.
This is normal.
> Sit down and select
the function again.
Night light
Night light does not
work.
Night light is switched off. > Set the night light to
Auto or on mode.
Night light is in Auto mode
This is normal.
and the ambient light is
bright.
Night light stays on
continuously.
Night light is switched on. This is normal.
> Set the night light to
Auto mode.
Night light is in Auto mode
This is normal.
and the ambient light is
dim.
Manual Cleaning
The spray wand
retracts automati-
Function stops automatically after 2 min.
This is normal.
cally.
Automatic Self-cleaning
Water dripping out
of retracted spray
wand.
The spray wand is cleaned automatically when
the seat sensor is activa-
This is normal.
ted and before and after
washing.
Odor extraction
Odor extraction
starts automatically.
Auto odor extraction is
activated.
Odor extraction continues
to run when washing or
This is normal. App
> Contact help@dura-
vit.de.
warm air dryer function
is active.
App
App
App
App
32
Problem Potential cause Solution Ch.
Odor extraction stops
automatically.
Odor extraction does
not stop after leaving
the toilet.
Odor extraction function does not work.
Lid
Lid does not open
automatically when
someone approaches.
App
App does not work. App and product are not
Function automatically
stops when washing or
warm air dryer function is
active.
Odor extraction follow-up
time is activated.
Malfunction. > Contact help@dura-
Seat unit did not detect
approaching person.
Malfunction. > Contact help@dura-
connected.
This is normal.
> Function will automa-
tically restart when
washing/drying function stops.
> Deactivate odor
extraction follow-up
time.
vit.de.
> Approach again (ap-
prox. 1m distance).
vit.de.
> Connect product to
app.
> Make sure that pai-
ring is successful.
App
5
. Technical Data
EN
Article number
Rated voltage 120 V
Frequency 60 Hz
Rated power 1080 W
Standby power < 2.0 W
Net weight 48 kg
Dimensions 683 x 366 x 440 mm
Heat output
Continuous-flow heater 1400 W
Seat heater 48 W
Warm air dryer 280 W
33
Temperature range
Operating temperature 4 – 40 °C
Water temperature 32 – 40 °C
Seat temperature 33 – 37 °C
Warm air dryer temperature 40 - 55 °C
Water pressure 10 - 109 psi (0.07 – 0.75 MPa)
EN
Water consumption in spray mode 0.37 – 0.60 l/min
Water consumption
Full flush 1.62 gpf
Eco flush 0.82 gpf
Protection class IP X4,
Protection against water spray from all sides.
Warranty Find our General Terms and Conditions (GTC) at
www.pro.duravit.com/gtc
CMIIT This toilet includes radio emission module CMIIT
ID: 2018DP4512; Remote control CMIIT
ID: 2018DP4982.
34
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