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AVAYA 9508
User Manual
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Unity AVAYA 9504, AVAYA 9508 User Manual

AVAYA 9504 & 9508 Digital Telephone
User Guide
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Contents
Introduction ............................................................................................................................................. 4
Objective ............................................................................................................................................. 4
Telephone Components ......................................................................................................................... 4
Components ....................................................................................................................................... 4
Status Letters ...................................................................................................................................... 5
Adjustable Stand & Display Screen .................................................................................................... 5
Log into Your Telephone .................................................................................................................... 5
Lock Your Phone ................................................................................................................................ 6
Change Your Login Code ................................................................................................................... 6
Personalized Options ............................................................................................................................. 7
Options & Settings .............................................................................................................................. 7
Set Redial Options .............................................................................................................................. 7
Withhold Your Number ....................................................................................................................... 7
Set the Audio Path .............................................................................................................................. 7
Set Dialing Options ............................................................................................................................. 8
Disable the Ring Tone ........................................................................................................................ 8
Set a Coverage Ring Tone ................................................................................................................. 8
Set Internal Auto-Answer .................................................................................................................... 8
Set Your Ring Tone ............................................................................................................................ 8
Sounds & Tones ................................................................................................................................. 9
Language ............................................................................................................................................ 9
Automatic Gain Control ...................................................................................................................... 9
Display Features ................................................................................................................................... 10
Set the Display Screen Width ........................................................................................................... 10
Display Call Timers ........................................................................................................................... 10
Display Last Call Duration ................................................................................................................ 10
Show Call Waiting............................................................................................................................. 10
Configure Visual Alerts ..................................................................................................................... 10
Adjust the Display Brightness & Contrast ......................................................................................... 11
Call Handling Features ......................................................................................................................... 11
Answer a Call .................................................................................................................................... 11
Make a Call ....................................................................................................................................... 11
Mute a Call ........................................................................................................................................ 12
Hold .................................................................................................................................................. 12
Redial ................................................................................................................................................ 12
Speakerphone .................................................................................................................................. 12
Transfer ............................................................................................................................................ 13
Conference ....................................................................................................................................... 13
Contacts ................................................................................................................................................ 14
Search for a Contact ......................................................................................................................... 14
View Contact Details ........................................................................................................................ 14
Add a New Contact ........................................................................................................................... 14
Edit a Contact ................................................................................................................................... 15
Delete a Contact ............................................................................................................................... 15
Call a Person from the Contacts List ................................................................................................ 15
Directory ............................................................................................................................................... 15
Search for an Extension ................................................................................................................... 15
Call History ........................................................................................................................................... 16
View the Call History ........................................................................................................................ 16
View Call History Details .................................................................................................................. 16
Add an Entry from the Call History to Your Contacts List ................................................................ 16
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Remove an Entry from Call History .................................................................................................. 16
Clear All Call History Entries ............................................................................................................ 17
Call a Person from the Call History .................................................................................................. 17
Voice Features...................................................................................................................................... 17
Call Forward ..................................................................................................................................... 17
Call Park ........................................................................................................................................... 18
Call Pickup ........................................................................................................................................ 18
Send All Calls ................................................................................................................................... 18
Paging ............................................................................................................................................... 18
Extension to Cellular (EC500) .......................................................................................................... 18
Call Centre Features ............................................................................................................................ 19
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Message Lamp
:
Prompt Line/Call
Softkey Labels
:
Softkeys
:
Messages
:
Navigation Arrows
Phone
Contacts
Call Log
Avaya Menu
Volume
Speaker
Headset
AVAYA 9504 & 9508 Digital Telephones
Introduction
Objective
This User Guide is designed to introduce you to the layout of the AVAYA 9504 and 9508 digital telephones and describes the various buttons and features that are available with these models. It also provides you with the instructions for navigating the display screens and various features.
The 9504 phone has 12 programmable call appearance/feature buttons whereas the 9508 has 24 programmable buttons. Functions can be assigned to the phone’s call appearance/feature buttons by your system administrator. The 9508 phones can support button modules that provide an additional 24 buttons (2 pages of 12) which can be used as appearance buttons and/or feature buttons. Up to 3 button modules can be attached to each phone. The 9504 phone does not support button modules.
Telephone Components
Components
Here is the general layout of the AVAYA 9504 Digital telephone. The 9508 phone has 2 additional Call Appearance lines in the display, but otherwise looks the same. The components are as follows:
Is lit when the user has voicemail messages and can be set to flash when the phone is ringing.
Appearances: View the prompt line to see helpful information and view the call appearances to see which lines are busy.
Labels for the softkeys below
use the headset when connected.
speakerphone.
Mute: Mutes a call.
volume for the handset, headset, speaker and ringer.
the Avaya menu to configure options and settings, access the browser, log out or view network info.
Acts on objects displayed on the softkey labels above.
Connects directly to your voicemail.
Use to navigate between menus or to move during text input.
:
: Used to exit from a menu or toggle between options
Allows you to
:
view your contacts list.
view the history of your outgoing, incoming and missed calls.
: Allows you to
: Engages the
: Adjusts the
: Accesses
: Allows you to
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Status Letters
On your phone display you will see status letters displayed in addition to your extension. These letters are designed to indicate your current status and can be shown in combination.
Icon Description
B
D
G
N
O
R
S
T
Barred – This is displayed to indicate that you have access to make internal calls only and are barred from making external calls.
Diverting – Shown when you have forward unconditional enabled
Group Member – Shown when you are configured as a member of a hunt group and your membership is enabled
No Calls (Do Not Disturb) – Shown when you have ‘Do Not Disturb’ enabled
Out of Service – Shown when any of the groups of which you are enabled as a member is set to night service mode where calls are diverted to the fallback or to voicemail
Resilience – Shown when there may have been a problem with the telephone system and another system is providing support
System Alarm – Shown if you are the system administrator indicating a system alarm
Twinned – Shown if it is internally twinned with your phone. Calls to you will alert on both phones and can be answered by at either phone.
Adjustable Stand & Display Screen
The telephone stand attaches to the phone in one of two ways so that you can place the phone in a relatively flat position or at an angle. Be sure to check that the stand is locked into position using the plastic peg located under the phone’s handset. If you wish to wall mount the phone contact your system administrator as a different stand design will be required.
Log into Your Telephone
Logging in and out maintains your preferences, call information and options if you share a telephone with other users. Log out to prevent unauthorized use of your telephone during an absence.
To log into your telephone extension:
Press SELECT and the login menu will display  Enter the extension number your system administrator has assigned to you for login.  Press NEXT. Enter the login code your system administrator has assigned to you.  Press DONE.
To log into a phone that has another user logged in:
Press the FEATURES softkey.  Select PHONE USER and press SELECT.  Select LOGIN and press SELECT.  Enter the extension number your system administrator has assigned to you for login.  Press NEXT. Enter the login code your system administrator has assigned to you.  Press DONE and the other user will be logged out and you will be logged in.
To log out of your telephone extension:
Press the FEATURES softkey.  Select PHONE USER and press SELECT.  Select LOG OUT and press SELECT.  Press LOG OUT to confirm.
Lock Your Phone
To lock your telephone:
Press the FEATURES softkey.  Select PHONE USER and press SELECT.  Select LOCK and press SELECT.  Press LOG OUT to confirm.
To auto-lock your phone:
Press the FEATURES softkey.  Select PHONE USER and press SELECT.  Select PHONE SCREEN SETTINGS and press SELECT.  Select AUTO LOCK (minutes). Press CHANGE and select either DISABLED (does not use inactivity timer) or 1/5/30/60
(Locks the phone after the indicated number of minutes)
Press SAVE to save your selection.
To unlock your telephone:
Press the UNLOCK softkey.  Enter your login code.  Press the DONE softkey.
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To change your login code:
Press the FEATURES softkey.  Select PHONE USER and press SELECT.  Select SET SECURITY PIN and press SELECT.  Enter your current login code if you have one and press DONE.  Enter your new code.  Press SAVE to complete the change.
Change Your Login Code
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