Unitron uTV 2 User Manual

Unitron
uTV™ 2
guide

Thank you

Thank you for choosing the Unitron uTV™ 2.

At Unitron, we care deeply about people with
hearing loss. We work closely with hearing
healthcare professionals to make advanced,
purpose-driven solutions available to everyone.
Because hearing matters.

Your uTV 2

Hearing healthcare professional: ________________

____________________________________________

Telephone: __________________________________

Serial number of uTV 2: ________________________

Warranty: ___________________________________

Date of purchase: _____________________________

Table of contentsPackage contents

The complete Unitron uTV 2 consists of the
following elements:

(h) Power supply with

mini-USB plug and
country adapter

(i) Audio cable for

RCA/Cinch sockets

(j) Audio cable for

3.5 mm jack
sockets

(k) SCART/Peritel

adapter (optional)

uDirect 2*

uTV 2

*The uDirect 2 is sold separately.

Note: please see your uDirect 2 guide for

complete information on the uDirect 2
accessory.

uTV 2 description ............................................................................2

Getting started .................................................................................4

Step 1: Setting up the power supply .........................................4

Step 2: Connecting the uTV 2 ....................................................5

Step 3: Switching on all devices .............................................. 10

Step 4: Pairing uDirect 2 and the uTV 2 ...................................12

Daily usage of the uTV 2 ............................................................... 14

Step 5: Wearing your uDirect 2 ............................................... 14

Step 6: Listening to the TV ....................................................... 15

Step 7: Adjusting the volume of the TV signal ....................... 16

Step 8: Pause and phone calls during operation .................... 18

Step 9: Switching off uTV 2 and uDirect 2 ...............................20

Step 10: Charging uDirect 2 .....................................................22

Testing the audio transmission ......................................................25

Troubleshooting guide ...................................................................27

Important information ....................................................................30

Compliance information .................................................................33

Information and explanation of symbols .......................................36

32

The uTV 2 is connected to your TV (or any other
audio source) and wirelessly sends audio
signals from your TV to uDirect 2 within a range
of up to 30 meters (100 ft). The uTV 2 also serves
as a charging cradle for uDirect 2 when uDirect 2
is not in use.

Buttons
(a) ON/OFF button
(b) TV signal volume (up)
(c) TV signal volume (down)

Inputs
(d) Power input (mini-USB)
(e) Audio input (3.5 mm jack)
(f) uDirect 2 charging slot

(g) Status light

(b)(c)

(f) (g)

(d) (e)

(a)

uTV 2

uTV 2 description

The Unitron uTV 2 connects your hearing aids
wirelessly to your TV or other audio devices. The
system consists of three main elements: your
hearing aids, the uDirect 2 and the uTV 2.

po
wer

au
dio

Up to 30 meters

(100 ft)

Cable

uDirect 2

uTV 2

hearing
aid

54

Getting started

Step 1: Setting up the power supply

1. Select the adapter that corresponds to your
country.

US EU UK AUS

2. Insert the round corner of
the adapter to the round
corner of the universal
power supply until it is
completely inserted.

3. Click the tail of the adapter
in to lock it into place. Make
sure the adapter is securely
locked.

To remove the power adapter:

a. Pull back the tab on the

universal power supply and
hold.

b. Gently pull the adapter upwards to remove it

from receptacle.

c. Then start over with step 1 (above).

Step 2: Connecting the uTV 2

To connect the power supply:

Place the uTV 2 next to your TV.

Connect the mini-USB plug (d) of the power
supply to the power input (Power) of the uTV 2.
Plug the power supply into the wall socket (h).

2.

3.

a.

b.

(d)

(h)

uTV 2

76

Use the RCA/Cinch cable (i) to connect the
uTV 2 to the TV:

Connect the stereo (e) plug to the audio input
(Audio IN) of the uTV 2. Connect the red and
white plugs (i) to the matching red and white
output sockets on your TV.

(e)

(e)

(j)

(i)

You can also connect your uTV 2 to the headset
socket of your TV, using the audio cable:

Connect the stereo plug (e) to the audio input of
the uTV 2 (Audio IN).

Plug the other end into the headset output
socket of your TV.

98

When connecting the uTV 2 to the headset

socket of your TV, you are able to adjust the
volume via your TV remote control.

Some TVs will switch off their loudspeakers

when plugging the jack into the headset socket
– the TV will not be audible for other people.
In this case, use the Cinch/RCA or SCART
output socket as described above. For further
information on volume adjustment, refer to
step 7. The uTV 2 can also be connected to any
other audio source such as an MP3 player, PC
or home sound system using the stereo plug
cable (j).

Some televisions do not include an analog

output with RCA cables. In this case, the uTV 2
can be connected to the analog output RCA
cables on a television cable box or home stereo
system with this output connection instead.

(e)

(j)

(k)

Optionally you may use a SCART adaptor:

Plug one end of the audio cable (j) into the uTV 2
and the other end into the SCART adaptor. Then
plug the SCART adaptor (k) into a free SCART
output socket of your TV.

1110

Switch on the uTV 2 by a short press of the
ON/OFF button (a) as shown in fig. 2. The status
light (g) will illuminate green initially and may
later switch to blue.

If the uDirect 2 power indicator blinks red or is

not illuminated at all, the uDirect 2 battery level
may be low. In this case, charge the uDirect 2
first, as described in step 10.

For a more detailed explanation of the uDirect 2

indicator lights, refer to the uDirect 2 user
guide.

poweraudio

(g)

Step 3: Switching on all devices

To use the uTV 2, all devices must be switched
on.

Switch on your TV or other audio source.

Make sure your hearing aids are switched on
and properly in place.

To turn ON your uDirect 2, slide the power
switch to the ON position as shown in fig. 1.

Fig. 1

uDirect 2

on

(a)

Fig. 2

uTV 2

1312

Step 4: Pairing uDirect 2 and the uTV 2

Before starting to use the uTV 2 and uDirect 2,
they need to be paired. The pairing procedure
controls which Bluetooth® devices are permitted
to communicate with each other.

Make sure both devices are switched on as
described in step 3.

You do not need to insert uDirect 2 into

the uTV 2 charging slot (f) during pairing.

Pairing needs to be completed only once for

each device you wish to use with your uDirect 2.

1. Press and hold the uDirect 2 and
button simultaneously for 2 seconds until
the audio indicator starts to rapidly blink
blue (fig. 3). Your uDirect 2 will remain in the
pairing mode for two minutes or until the
pairing is completed.

poweraudio

poweraudio

Press and for 2 sec

Fig. 3

2. If the uTV 2 status light (g) is not rapidly
blinking blue already, press the ON/OFF
button (a) for 5 seconds until the Bluetooth
indicator (g) is rapidly blinking blue as shown
in fig 4.

3. Wait until both Bluetooth indicator lights, (g)
turn solid blue. This can take up to 2 minutes
but typically is done within a few seconds.

Fig. 4

1514

Daily usage of the uTV 2

First switch on both devices as described in step 3.

Step 5: Wearing your uDirect 2

Before any phone, music or TV streaming can
take place, the uDirect 2 must be switched ON
and worn correctly as shown below:

1. Put the neckloop around
your neck (easily done by
unplugging one neckloop
plug).

2. Make sure both plugs
are well connected in the
neckloop sockets.

3. Switch the uDirect 2 ON.

After switching uDirect 2 ON, it automatically

recognizes your Unitron wireless hearing aids.

In cases of interference with other hearing aids,

contact your hearing healthcare professional.

Step 6: Listening to the TV

You will hear the sound of the TV directly in your
hearing aids.

If you cannot hear the sound of your TV through

uTV 2, repeat steps 1 to 5.

The uTV 2 supports Bluetooth operation up to
a range of 30 m (100 ft). Line-of-sight between
your uDirect 2 and the uTV 2 is not required.
However, interference in the environment by
walls or furniture may reduce the operating
range.

If the uDirect 2 moves out of range of the
uTV 2, the wireless audio transmission will be
terminated. If the uDirect 2 is then moved back
into range of the uTV 2, it will automatically
resume streaming to your hearing aids.

It may take up to 10 seconds until the streaming

resumes. Both streaming light indicators, (g)
should be solid blue during streaming.

1716

(b)(c)

Fig. 5 Fig. 6

If the uTV 2 status light (g):

blinks green, make sure the audio input to

the uTV 2 is properly connected and the input
volume is set to a 75% level.

is green, make sure uDirect 2 is switched ON,

both ends of the neckloop are plugged in and
the devices are paired.

blinks blue, you are in pause mode. Press

the uDirect 2 access ( ) button to resume
streaming.

Step 7: Adjusting the volume of the TV

signal

First, set the volume of the TV speakers at the
level to suit other viewers.

If the uTV 2 is connected to your TV with the
RCA/Cinch cable (i) or the SCART adaptor (k),
adjust the volume via the uTV 2 volume control
(b) and (c) (fig. 5) until the sound is comfortable.

For daily usage and fine-tuning of the sound,
use the volume ( ) buttons (fig. 6) of
uDirect 2.

If your uTV 2 is connected to the headphone
socket of your TV, you may also use your TV
remote control to adjust volume via the TV
directly. Refer to the TV user guide for more
details on setting the TV volume.

If your TV is connected to a satellite receiver or

a set-top box, make sure the volumes of these
additional devices are set to a 75% level for
best audio quality results.

1918

Step 8: Pause and phone calls during

operation

To pause the audio transmission from your TV,
press the uDirect 2 access ( ) button.

During pause:

The Bluetooth indicators will blink blue on both
devices.

Your hearing aids will switch back to the most
recent hearing program.

To resume hearing your TV, press the uDirect 2
access ( ) button again. Refer to the uDirect 2
user guide if you want to manage multiple input
sources.

If uDirect 2 is paired with your mobile phone,
you can still receive phone calls, even when
watching TV via uTV 2. In case of an incoming
call, uDirect 2 automatically stops transmitting
the audio signal from your TV and sends the
signal from your mobile phone to your hearing
aids.

To accept an incoming call, briefly press the
uDirect 2 access ( ) button once you hear the
ringtone through your hearing aids. Press the
access button again and the phone call will end.

To refuse a call, press and hold the uDirect 2
access ( ) button for 2 seconds during the
ringtone.

click

2120

(a)

Fig. 7

If uDirect 2 is not used for other purposes such
as phone calls, switch it off by sliding the power
switch to the OFF position as shown in fig. 8.
The uDirect 2 power indicator will blink red first,
then solid for 2 seconds to indicate complete
shut-down.

If no audio input is available, the uTV 2

automatically stops the Bluetooth audio
transmission to uDirect 2 after 5 minutes. Its
status light will blink green.

Refer to the uDirect 2 user guide for pairing

instructions of uDirect 2 with the mobile phone
or other entertainment and communication
devices such as radios or personal computers.

Step 9: Switching off uTV 2 and uDirect 2

To switch off the devices:

To end the transmission of the TV audio signal,
switch off the uTV 2 by pressing the ON/OFF
button (a) as shown in fig. 7.

Fig. 8

OFF

2322

Step 10: Charging uDirect 2

To charge uDirect 2, gently plug it into the
charging slot (f) of the uTV 2 as shown in fig. 9.

Fig. 9

(f)

uTV 2

uDirect 2

poweraudio

uDirect 2 power indicator

Charging - solid red

Charged and full battery - solid green

The uTV 2 can either be on or off during
charging. Its status light does not indicate the
charging process.

The typical time to fully charge uDirect 2 is
90 minutes.

We recommend that the uDirect 2 is switched off
while charging.

When charging the uDirect 2 for the first time,

let it charge for at least three hours, even if the
battery indicator turns green earlier. After the
initial charge, you may leave uDirect 2 in the
uDirect 2 slot for an unlimited time.

For safety reasons, recharge the battery only

with chargers supplied by Unitron. If other
chargers are used they must be USB certified
(5.0 VDC / 500 mA).

2524

Understanding the status lights for uDirect 2
and uTV 2 during streaming

uDirect 2

uTV 2

Streaming solid blue solid blue

Streaming
pause*

short blinks blinks

uTV 2 not
connected*

dark green

* If uDirect 2 is also connected to a phone its

audio indicator will:

double-blink during streaming pause

blink if uTV 2 is not connected

poweraudio

Testing the audio transmission

The uTV 2 is able to generate a test sound to
check the system.

To start testing:

Switch ON and wear uDirect 2 correctly.

Switch OFF the uTV 2 first, then
press the uTV 2 volume ( )
and power ( ) button
simultaneously until the status
light starts to blink in different colors.

uDirect 2 and the uTV 2 should connect now
(blue/green or blue/orange blinks) and you
hear a sound test melody through your hearing
aids.

The test sound continues for 2 minutes or until
any of the uTV 2 buttons are pressed.

Use the uDirect 2 volume ( ) buttons to
change the volume of the test sound.

If no test sound can be heard, redo the pairing
procedure as described in step 4.

2726

Troubleshooting guide

Most probable cause Remedy

None of the indicator lights turned solid blue

Devices not on Turn on devices

uDirect 2 and uTV 2 not
paired

Repeat step 4

I see a rapidly blinking blue indicator light on the uTV 2

uTV 2 is in Bluetooth
pairing mode

Go to step 4

Only one of the blue indicator lights turned solid blue

One of the devices is
connected to another
Bluetooth device

Make sure to switch off all
other Bluetooth devices
except uDirect 2 and uTV 2

Both indicator lights are solid blue but
I cannot hear the TV

uDirect 2 is out of range
of the hearing aids

Wear uDirect 2 around the
neck and correctly secure the
neckloop. Turn all devices
OFF and ON again

uDirect 2 is not correctly
programmed for your
hearing aids

Ask your hearing healthcare
professional to regroup your
uDirect 2 and hearing aids

The uTV 2 status light gives information during
test mode.

The colors alternate to indicate the audio input
status as well as the connection status to
uDirect 2.

Example:

Red/blue/red/blue/etc: streaming test sound to
uDirect 2, no audio input detected on the uTV 2.

Color codes:

Red: no audio input on uTV 2

Green: audio input detected on uTV 2

Orange: searching for uDirect 2

Blue: streaming test sound to uDirect 2

If no uDirect 2 is found and no audio input is

available the uTV 2 will stop the test mode and
its light indicator will blink green.

2928

Most probable cause Remedy

I cannot hear the sound from the TV via the uDirect 2

Devices not on Turn all devices on

Cables not plugged in
correctly

Repeat step 2

No audio input to uTV 2,
the light indicator blinks
green

Make sure TV is not muted
Select a 75% volume level

on the TV
Make sure the audio cable

uses an “out” port

uTV 2 is in pause mode Indicated by blue blinking

status lights on both devices.
A short press of the uDirect 2
access ( ) button will un­pause and resume

Distance between
uDirect 2 and uTV 2
is too far

Bring devices closer to each
other, 30 m (100 ft) is the
maximum in line of sight

To avoid streaming
interruptions, make sure you
wear uDirect 2 correctly and
keep the uTV 2 within the
operating range

Most probable cause Remedy

Volume during streaming is not comfortable
(too low or too high)

TV audio sources have
different output volumes

If uTV 2 is connected to the
RCA/Cinch or the SCART
socket of your TV, adjust the
volume by using the uTV 2
volume buttons

If the uTV 2 is connected to
the headset output of the TV,
you alternatively may adjust
the volume using the TV
volume control

Adjust volume of your
satellite receiver or settop
box

Adjust the volume using the
uDirect 2 volume buttons

After connecting the uTV 2, the TV loudspeaker is
switched off

The headset output
connection of the TV is
selected

Choose another audio output
on your TV such as RCA/
Cinch or SCART

3130

Important information

Please carefully read the corresponding section
in the uDirect 2 user guide which is delivered
along with each uDirect 2.

Hazard warnings

Keep this device out of reach of children
under 3 years.

Use only hearing aids that have been
specially programmed for you by your
hearing healthcare professional.

Changes or modifications to any of the
devices that were not explicitly approved by
Unitron are not permitted.

External devices may only be connected if
they have been tested in accordance with
corresponding IECXXXXX standards. Only
use accessories approved by Unitron.

Information on product safety

When uTV 2 is not in use, turn off the device.

Always plug in the uDirect 2 neckloop and
wear it around the neck when transmitting
signals to your hearing aids.

Protect the device connectors, plugs,

charging slot and power supply from dirt
and debris.

Protect all devices from excessive moisture

(bathing or swimming areas) and heat
sources (radiator, TV top). Protect devices
from excessive shock and vibration.

Clean devices using a damp cloth. Never

use household cleaning products (washing
powder, soap, etc.) or alcohol to clean them.
Never use a microwave or other heating
devices to dry any of the devices.

The digitally-coded, inductive transmission
technology used in these devices is

3332

extremely reliable and experiences virtually
no interference from other devices. It should
be noted, however, that when operating
the system near computer equipment,
larger electronic installation or other
strong electromagnetic fields, it may be
necessary to be at least 60 cm (24”) away
from the interfering device to ensure proper
operation.

X-ray radiation, CT or MRI scans may
destroy or adversely affect the correct
functioning of the devices.

Do not use these devices in areas where
electronic equipment is prohibited.

Compliance information

Declaration of Conformity

Hereby, Unitron Hearing declares that this product meets the
requirements of the Medical Device Directive 93/42/EEC and
complies with Radio Equipment Directive 2014/53/EU. The full
text of the Declarations of Conformity can be obtained from the
manufacturer.

Notice 1:

This device complies with Part 15 of the FCC Rules and with RSS­210 of Industry Canada. Operation is subject to the following two
conditions:

1) this device may not cause harmful interference, and

2) this device must accept any interference received, including
interference that may cause undesired operation.

Notice 2:

Changes or modifications made to this device not expressly
approved by Unitron may void the FCC authorization to operate
this device.

3534

Notice 3:

This device has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules
and ICES-003 of Industry Canada.

These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This device
generates, uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this device does cause harmful interference to radio
or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the device and receiver.

Connect the device into an outlet on a circuit different from

that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for

help.

Notice 4:

FCC/IC RF Radiation Exposure Statement

This equipment complies with FCC/IC radiation exposure limits
set forth for an uncontrolled environment. End users must follow
the specific operating instructions for satisfying RF exposure
compliance. This transmitter must not be co-located or operating
in conjunction with any other antenna or transmitter.

More details can be found in the data sheet which can be
downloaded from www.unitron.com.

Australia: Supplier Code Number N15398

New Zealand: Supplier Code Number Z1285

3736

Information and explanation of symbols

xxxx

With the CE symbol, Unitron confirms that this
Unitron product – including accessories – meets the
requirements of the Medical Devices Directive 93/42/
EEC as well as the Radio Equipment Directive 2014/53/
EU on radio and telecommunications transmitters. The
numbers after the CE symbol correspond to the code
of certified institutions that were consulted under the
above-mentioned directives. The alert sign means that
potential restrictions on its use are applicable in one or
more EU Member States.

This device is a class 2 device and can be operated in
the EU member states without restrictions for indoor
use, but must not be operated outdoors in France.

This symbol indicates that it is important for the user to
read and take into account the relevant information in
this user guide.

This symbol indicates that it is important for the user
to pay attention to the relevant warning notices in this
user guide.

Important information for handling and product safety.

Australia and New Zealand EMC and
Radiocommunications compliance label.

©

Copyright symbol

This symbol shall be accompanied by the name and

the address of the authorised representative in the
European Community.

This symbol shall be accompanied by the name and

the address of the manufacturer (who are placing this

device on the market).

Operating conditions:

This device is designed such that it functions without problems or
restrictions if used as intended, unless otherwise noted in these
user guides.

0°to 55° Celsius and relative humidity of <95% (non condensing).

Transport conditions:

Temperature: –20° to +60° Celsius (–4° to +140° Fahrenheit).
Humidity: Up to 90% (non condensing).
The air pressure between 500 and 1100 hPa is appropriate.

The symbol with the crossed-out garbage bin is to make
you aware that this device may not be thrown away
as normal household waste. Please dispose of old or
unused devices, at waste disposal sites intended for
electronic waste, or give your device to your hearing

healthcare professional for disposal. Proper disposal

protects the environment and health.

The Bluetooth® word mark and logos are registered

trademarks owned by Bluetooth SIG, Inc. and any use of
such marks by Unitron is under license. Other trademarks
and trade names are those of their respective owners.

Unitron Hearing, a division of
National Hearing Services Inc.

20 Beasley Drive, P.O. Box 9017,
Kitchener, ON N2G 4X1 Canada

Sonova AG

Laubisrütistrasse 28
CH-8712 Stäfa, Switzerland

For a listing of Unitron group

companies, please visit

www.unitron.com

Distributor

unitron.com

E/16-034 029-5894-02 © 2015-2016 Unitron. All rights reserved.

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