uStream
guide
Thank you
Thank you for choosing the Unitron uStream.
At Unitron, we care deeply about people with
hearing loss. We work closely with hearing
healthcare professionals to make advanced,
purpose-driven solutions available to everyone.
Because hearing matters.
The intended use of uStream is to receive inputs
from dierent Bluetooth® devices and transmit
them wirelessly to your hearing aids.
Virtually any Bluetooth enabled audio device such
as mobile phones or MP-players are supported.
Enjoy speech and music from other multimedia
devices, such as computers, TV or music players.
uStream can also be used as a remote control
to adapt your hearing aids to dierent listening
situations.
Please note that your hearing healthcare
professional must congure your uStream
before it can be used as a remote control for
your hearing aids.
Your uStream
Hearing healthcare professional: _______________
___________________________________________
Telephone: _________________________________
Serial number of uStream: ____________________
Warranty: __________________________________
Date of purchase: ____________________________
The uControl™ app can be downloaded at the
App Store and Google play. Search for Unitron and
select uControl.
Table of contentsQuick reference
Your uStream at a glance ...........................................................
Setting up the power supply ......................................................
Charging the uStream ................................................................
Turning the uStream on and o ..................................................
Summary of indicator lights .......................................................
Wearing the uStream correctly ...................................................
Operating distance .....................................................................
Button lock function .................................................................
Testing sound via the uStream .................................................
Access button functionality .....................................................
Spoken notications ................................................................
uControl app .............................................................................
Using uStream as a remote control for your hearing aid ..........
Using uStream with a mobile phone ........................................
Advanced phone options .........................................................
Using uStream with an audio device ........................................
Using uStream with uTV .......................................................
Using uStream with uMic .........................................................
Managing multiple audio inputs to the uStream ......................
Resetting your uStream ............................................................
Deleting the pairing of Bluetooth devices ...............................
Troubleshooting guide .............................................................
Warnings ..................................................................................
Information and explanation of symbols .................................
Compliance information ...........................................................
Patient feedback ......................................................................
Additional notes .......................................................................
Charging uStream
Indicator light
Solid red - charging
Solid green - fully charged
Red blink - low battery
No light - battery drained
Solid pink - demo sound
Solid blue - streaming
Blue short blink - 1 device
connected
Blue double blink -
2devices connected
Blue rapid blink - pairing
Bluetooth pairing
Wearing uStream
On/O
O On
1
2
32
Accessories
9, 10 Universal power supply with mini-USB plug
11-14 US, EU, UK, AUS adapter
Included country adaptors may vary by country.
Your uStream at a glance
Buttons
1 Access ( )
2 Volume up/down ( )
3 On/O switch ( )
Inputs
4 Microphone openings
5 Charging input (mini-USB)
Others
6 Indicator light
7 Eyelet for lanyard
8 Retaining clip
5
7
8
3
6
4
1
2
9
10
11 12
1413
54
Charging the uStream
Your uStream has a non-removable
rechargeable battery.
To charge it:
. Plug the larger end of the charging cable into
the universal power supply. Plug the smaller
end plug into the mini-USB port on uStream.
. Plug the power supply into a power outlet.
During charging, the indicator light is red and
when the battery is fully charged, the indicator
light turns green.
It is safe to leave the uStream connected to the
charger overnight.
When charging your uStream for the rst time,
let it charge for at least three hours.
Setting up the power supply
Select the adapter that corresponds to your
countr y.
US EU UK AUS
. Insert the round corner of
the adapter to the round
corner of the universal
power supply until it is
completely inserted.
. Click the tail of the adapter in to lock it into
place. Make sure the adapter is securely
locked.
To remove the power adapter:
. Pull back the tab on the
universal power supply and
hold.
. Gently pull the adapter
upwards to remove it.
1.
1.
2.
2.
76
A new battery’s full performance is achieved
only aer three complete charge and discharge
cycles.
uTV™ can also be used as a charging station
for uStream.
Turning the uStream on and o
Slide the power switch
( ) as shown to turn
the uStream on or o.
Switch the uStream
o when not in use or
if in storage or during
transportation.
For operational use switch the uStream on.
Summary of indicator lights
The indicator light provides helpful information
as follows:
Indicator light
Charging Solid red
Charged and full
battery
Solid green
Switching on Green 2 seconds
Switching o Solid red two
seconds
Battery above 10%,
normal operation
Slow blink green
<10% battery,
charging required
(at least two hours)
Short blink red**
Battery dead,
charging required
(at least two hours)
No light aer
switching on
Enable/disable
lock state
Short blink red
(lock) or short blink
green (unlocked)
Bluetooth phone or
music streaming
Solid blue
O On
98
Wearing the uStream correctly
Before any phone, music or TV streaming can
take place, insert your hearing aids into your
ears and turn them on.
. Switch uStream on.
. Clip it securely onto your clothing. For best
results, keep the uStream cm (”) from
your mouth. Do not exceed a distance of
cm (”).
To prevent scratching sounds, do not cover
uStream with clothing during phone calls.
Operating distance
• Optimum distance cm/”
• Maximum distance cm/”
One Bluetooth
device connected
Short blink blue
Two Bluetooth
devices connected
Double-blink blue
Bluetooth pairing Rapid blue blinking
Demo sound
playing
Solid pink
Battery state
The color of the power indicator informs you
about the uStream battery state.
The green indicator light indicates a battery
level > %.
The red indicator light indicates a battery level
< %. Less than one and a half hours streaming
remain and the battery should be charged for at
least twohours.
1110
Button lock function
The buttons on your uStream can be locked to
avoid inadvertent presses. Press and hold the
volume up and volume down
( )
buttons
simultaneously to lock or unlock the buttons.
The indicator light will flash red three times to
indicate that the buttons have been locked.
Press and hold the volume up and volume down
( )
buttons simultaneously again to unlock
the buttons. The indicator light will flash green
three times to indicate that the buttons have
been unlocked.
When locked, the indicator light will triple blink
and you may hear a triple beep through the
hearing aids each time a button is pressed.
You will still be able to answer an incoming
telephone call using the access
( )
button
while it is locked.
In a locked state, the indicator light will stop
blinking.
The key symbol on the back of uStream reminds
you of the lock function.
Testing sound via the uStream
. Wear the uStream correctly.
. Press and hold the access ( ) button while
switching on the device. Release the access
button. The indicator light with turn pink.
The hearing aids will switch to the streaming
mode and you will hear the uStream sound
demo.
Use the volume ( ) buttons to adjust the
volume.
The sound demo will stop aer three minutes or
when the access button is pressed. Adjusting
the volume during the sound demo will also
set the volume level of the spoken uStream
messages.
If you cannot hear the sound demo, please see
the troubleshooting guide.
1312
Caller identication is independent of the
spoken notications level.
Spoken notications must be enabled by your
hearing healthcare professional.
uControl app
The uControl is a smartphone app which
oers quick and easy volume and program
adjustments.
It also provides:
• individual le and right volume control
• additional program controls
• easy Bluetooth pairing
Access button functionality
The access button has multiple
functions:
• Phone: Manages telephone
functions such as accepting
and ending phone calls. See the
section “Using uStream with a
smartphone or cell phone” for
more information.
• Streaming: Pauses and resumes the
streaming from an audio device.
• Remote control: can be used to select the
hearing aid programs.
Spoken notications
Spoken notications inform you about the
dierent operation modes and status of the
uStream using text-to-speech, for example low
battery.
Your hearing healthcare professional can
congure the language setting as well as which
notications are spoken.
1514
Using uStream as a remote control for
your hearing aid
Before the remote control functionality can be
used, your hearing healthcare professional
must enable the remote control.
If uStream is used as a
handheld remote control, the
maximum distance to the
hearing aids is cm/”.
Hold the uStream as shown.
Volume change
Press the ( ) volume buttons on the
uStream to adjust the volume of your hearing
aids:
• Press ( ) to increase volume
• Press ( ) to decrease volume
Adjusting the volume on the uStream will have
the same eect as adjusting the volume of the
hearing aids.
Program change
Use the access ( ) button to change hearing
aid listening programs.
Changing hearing aid programs is only possible
if no streaming is in progress.
More remote control information
• Your hearing aids may beep to conrm that
your selection was applied.
• Both hearing aids are controlled at the same
time.
• The available hearing aid programs and
volume levels are set by your hearing
healthcare professional.
1716
Pairing your mobile phone
. Enable Bluetooth on your phone settings
menu.
. Starting with the uStream in the o position,
press and hold the ( ) button and turn the
uStream on. The blue audio indicator will
flash.
. Enable Bluetooth paring mode on your
phone so that a new device can be added.
See manufacturer instructions for details. If
prompted, enter “” for pairing code.
. If prompted, accept request to grant
uStream access to your phone book. This is
used for voice calling and caller ID features.
. Aer successful pairing, the blue audio
indicator on the uStream will stop blinking.
Once pairing is done, your phone and uStream
should pair automatically.
Please contact your hearing healthcare
professional if you can not complete the pairing
procedure with the steps described.
Using uStream with a mobile phone
If you have a mobile phone equipped with
Bluetooth functionality (e.g. iPhone, Android
phone) uStream may be used to stream phone
conversations wirelessly to your hearing aids
allowing you to hear the callers voice directly in
your hearing aids. uStream picks up your voice
through its own microphone and streams it to
your phone.
During phone calls, the access ( ) button
provides a range of features that help you
manage your calls.
Your voice
Caller’s voice
Bluetooth Wireless signal
Caller’s voice
audible here
1918
To receive phone calls your phone must
support either the Bluetooth “Head Set” (HSP)
or “Hands Free” (HFP) prole. When pairing
to your phone, it may ask you which Bluetooth
service you want to enable. Select “Headset” or,
if available, “Stereo Headset.”
To access caller ID features, your phone must
support the Phone Book Access Prole (PBAP)
When pairing to a cellular phone, we recommend
disabling the phone key tones and SMS alerts.
To listen to stereo music from your phone, it
must support the A2DP/“Stereo Headset”
prole.
Preparing for phone calls
During phone calls with uStream, ensure your
phone is within - m (- ) to ensure a
reliable connection and ensure the uStream is
clipped securely to your clothing within cm
of your hearing aids.
Making phone calls
Use the phone keypad on your phone to enter
the number and press the phone dial button to
initiate the call. Depending on the phone, you
may hear the dial tone.
Speak into the microphone on the uStream –
not the phone. In noisy environments, you may
nd that moving the uStream closer to your
mouth will make it easier for the caller to hear
your voice.
Make minor volume adjustments with the
uStream volume buttons ( ).
Incoming calls
The uStream must be switched on, paired to the
phone and worn correctly.
When a call is received on your phone, the
uStream audio indicator will show a solid blue
light, and you will hear the ringtone signal
through your hearing aids.
2120
Ending a call
To end a phone call via your uStream, briefly
press the access ( ) button. The call will
terminate and your hearing aids will return to
the previously-active program or audio source
(such as the audio jack input).
You can also end a call by operating your phone
instead of your uStream.
Dierent ringtones of the uStream
The phone ringtone depends on the uStream
conguration and your phone capabilities.
The ringtone is assigned automatically during
the initial phone pairing process and cannot be
congured.
When pairing more than one phone, the second
and third paired phone will have a dierent
Accepting incoming calls
To accept an incoming call, briefly press the
access ( ) button on your uStream once you
hear the ringtone through your hearing aids. It
will take about ve seconds before you hear the
ringtone through your hearing aids.
“click”
Speak into the uStream, not into the phone,
when the call is in progress.
For your safety, the hearing aid microphones
will remain on at reduced levels during phone
calls and audio streaming.
Only one phone call at a time is possible. A
second ringing phone is ignored while another
call is already connected.
2322
Advanced phone options
Your hearing healthcare professional may
congure the following additional features on
uStream. They will be assigned to a long press
(two seconds) of the access ( ):
Your phone must support these features. Please
consult the phone user manual for details.
Redial last number
A long press of the access ( ) button will redial
the last dialed number.
Voice dial
A long press of the access ( ) button will start
the voice dial which allows you to speak the
person’s name instead of typing the number.
When using two phones at the same time, only
the last paired phone can be used for voice dial.
Dial preferred number
A long press of the access ( ) button will dial a
pre-dened number.
ringtone. A total of three dierent ringtones are
automatically assigned.
The uStream will also announce the caller
name as shown on the phone display (caller
identication using text-to-speech technology).
The name is taken from your phone’s directory.
Please note that this feature must be supported
by your phone. Please consult the phone
user guide or the phone supplier for more
information.
The default language setting of a new uStream is
US English. Your hearing healthcare professional
may congure the appropriate language setting
for proper pronunciation of the names. Your
hearing healthcare professional may switch the
caller identication o upon your request.
Rejecting a call
If you prefer not to answer an incoming call,
press and hold the access ( ) button on your
uStream for two seconds until the ringtone
stops. Using your phone to reject the call will
have the same eect.
2524
Caller identication, spoken caller names
The uStream may be able to tell you the name of
the caller.
If your phone supports Phone Book Access
(PBA) or Phone Book Access Prole (PBAP), the
uStream will try to access information about the
caller every time the phone rings.
As the phone rings, the displayed information is
transferred to the uStream and spoken through
your hearing aids as follows:
• The stored name in your
phone’s phonebook. In the
example, you will hear “Mike
Oce”
• The phone number, if the name is not known
To make sure the pronunciation is correct your
hearing healthcare professional can congure
the language settings of your uStream.
The phonebook is not downloaded to the
uStream. This way, uStream can also support
the use of dierent phones.
Hold call
While in a phone conversation, a long press
of the access ( ) button will put the call on
hold. The caller stays on the line but there is no
audio transfer and the hearing aids switch to
the previous hearing program. Use this mode
to have a side conversation with a person next
to you without transmitting the conversation to
the person on the phone.
Transfer call
While in a phone conversation, a long press of
the access ( ) button will transfer the call to
the phone. This allows you to hand your phone
to another person. Your hearing aids will switch
back to the previous hearing program.
Aer holding or transferring a call, another long
press of the access ( ) button transfers the
call back to the uStream and the call is resumed
through your hearing aids.
As long as the call is on hold or transferred, you
may use the access ( ) button to change your
hearing aid programs again.
Mike
Office
2726
Using uStream with an audio device
Streaming music via Bluetooth
If you have an audio playback device equipped
with Bluetooth functionality (e.g. MP player
or computer), uStream may be used to stream
audio wirelessly to your hearing aids.
Pairing your audio device
. Enable Bluetooth on your device/phone.
. Starting with the uStream in the o position,
press and hold the ( ) button and turn the
uStream on. The blue audio indicator will
flash.
. Enable Bluetooth paring mode on your
device so that a new device can be added.
See manufacturer instructions for details. If
prompted, enter “” for pairing code.
. Aer successful pairing, the blue audio
indicator on the uStream will stop blinking.
Please consult your phone’s user guide or the
phone dealer to check whether this feature is
supported by your phone.
Some hearing aid models do not support caller
identication.
Caller identication must be enabled by your
hearing healthcare professional.
2928
Playing audio from your device
. Begin playback on your device.
. Adjust the volume level on the device to a
medium to high level.
. Make minor volume adjustments with the
uStream volume buttons ( ).
Pausing playback
If you want to temporarily stop streaming to
hear a conversation, press the ( ) button to
pause the streaming. Press the ( ) button
again to resume streaming.
Stopping playback
To stop playback on your device and switch
back to regular hearing programs, press and
hold the access ( ) button for two seconds.
Note: Please refer to the device’s user guide
or dealer support if you cannot complete
the pairing procedure with the generic steps
described.
Note: uStream streaming time is four hours with
a fully charged battery.
Note: During streaming, uStream cannot be
used as a hearing aid remote control. Press and
hold the access ( ) button (two seconds) to
stop the Bluetooth stream completely.
3130
Using uStream with uTV
If you have a uTV , you can:
• Stream audio from your TV up to m
(.) to your hearing aids
• Recharge your uStream in the charging
cradle
Charging your uStream on the charging
cradle
. Ensure the uTV has the correct charging
cradle for the uStream – see uTV manual
for details.
. Ensure the uTV is turned on and place the
uStream into the charging cradle.
. Allow two hours for a full charge.
Pairing uTV to uStream (not required for
uTV + uStream bundle)
. Turn on the uTV and press the pair button
on the back of the uTV.
. Starting with the uStream in the o position,
press and hold the ( ) button and turn the
uStream on. The blue audio indicator will
flash.
. Aer successful pairing, the blue audio
indicator on the uStream and the uTV will
stop blinking.
Playing back audio from your TV
. Begin playback on your TV.
. Adjust the volume level on the uTV to a
medium to high level.
. Make minor volume adjustments with the
uStream volume buttons ( ).
3332
Pausing playback
If you want to temporarily stop streaming to
hear a conversation, press the ( ) button to
pause the streaming. Press the ( ) button
again to resume streaming.
Stopping playback
To stop playback on your device and switch
back to regular hearing programs, press and
hold the access ( ) button for two seconds.
Changing hearing aid programs is not possible
while streaming.
Please contact your hearing healthcare
professional if you can not complete the pairing
procedure with the steps described.
To listen to stereo music from your device,
it must support the A2DP/”Stereo Headset”
prole.
uStream is capable of streaming up to four
hours with a fully charged battery.
Using uStream with uMic
If you have a uMic, you can:
• Stream audio from a person or device.
Pairing uMic to uStream
. Starting with the uMic in the o position,
press and hold the ( ) button and turn the
uMic on. Continue to hold the ( ) button
until the blue audio indicator flashes.
. Starting with the uStream in the o position,
press and hold the ( ) button and turn the
uStream on. The blue audio indicator will
flash.
hearing aid wearer speaker
uMicuStream
up to 20 meters
(65 )
3534
. Aer successful pairing, the blue audio
indicator on the uStream and uMic will stop
blinking.
Playing back audio from your uMic
. Clip the uMic to a person, or position it
near a sound source such as a speaker or
television
. Adjust the volume level on the uMic to a
medium to high level
. Make minor volume adjustments with the
uStream volume buttons ( ).
Pausing playback
If you want to temporarily stop streaming, press
the ( ) button to pause the streaming. Press
the ( ) button again to resume streaming.
Stopping playback
To stop playback on your device and switch
back to regular hearing programs, press and
hold the access ( ) button for two seconds.
Changing hearing aid programs is not possible
while streaming.
Please contact your hearing healthcare
professional if you can not complete the pairing
procedure with the steps described.
uStream is capable of streaming up to four
hours with a fully charged battery.
3736
Managing multiple audio inputs to the
uStream
When an audio source is connected via the
uStream, your hearing aids will automatically
switch to special streaming programs.
It is possible to have two Bluetooth audio
sources connected.
Spoken status indicators and the indicator light
inform you about the connected inputs.
A phone call always has priority. You will hear
the ringtone even when listening to other audio
sources. If you reject or terminate the call, audio
streaming will resume.
It is not possible to change hearing aid
programs using the access ( ) button as
long as any audio source is connected to the
uStream.
If you want to listen to music from your
connected mobile phone, you must start the
music via your phone initially; it cannot be
started from the uStream.
Selecting from multiple inputs using the
uStream
With only one audio source (e.g., from a
Bluetooth transmitter), each press of the access
( ) button will pause or resume the audio
source. You can completely stop the music by
pressing and holding the access ( ) button for
two seconds. It must be re-started using the
music device.
Multiple sound sources can be accessed
sequentially by pressing the access ( ) button.
Aer each press, the uStream selects the next
connected source in a xed sequence.
If a source is not connected, the uStream will
skip over it and proceed to the next source.
Every connected audio source has a xed place
in the sequence, as shown in the diagram.
Previously-active
hearing program
Bluetooth
music 2
Bluetooth
music 1
3938
Resetting your uStream
If, for some reason, the uStream becomes
unresponsive:
. Slide the uStream power switch to the on
position.
. Press and hold the ( ), ( ) and ( )
button simultaneously for two seconds.
. Slide the uStream power switch to the o
position.
. Wait for ve seconds.
The uStream is now reset and will resume
normal operation when switching on again.
Aer resetting the Bluetooth pairings, the
conguration status and the grouping to the
hearing aids are kept.
Deleting the pairing of Bluetooth
devices
If you encounter issues with one of the paired
devices, or if a device stops connecting to your
uStream, you may consider deleting the pairing
of devices to the uStream.
. Turn on your uStream while pressing the
volume up ( ) button.
. Release the volume up ( ) button only aer
ten seconds when the rapidly blue blinking
indicator light turns green.
. Also delete the uStream pairing entries on
your mobile phone before any re-pairing.
. Repeat the pairing procedure.
Deleting the pairing of Bluetooth devices
removes the ability to connect to these devices.
You will need to perform the pairing process
again if you wish to reconnect.
4140
Troubleshooting guide
Cause Possible remedy
During Bluetooth pairing my other device is prompting
for a code, what do I have to enter?
The pairing code is
required for the initial
coupling of uStream with
your Bluetooth device
(pairing)
The uStream pairing code is
“0000” (four zeros)
I hear intermittency during audio streaming via uStream
The Bluetooth device
is too far away, or worn
in a back pocket (body
shielding)
Do not to exceed the
maximum distance 5-10m
(15-30 ) and keep Bluetooth
devices in front of you
uStream searches for
known devices for two
min aer switching on
Aer two minutes, uStream
will stop searching and the
intermittency will stop
A phone connected to
other devices, such as
a PC, may not be able
to continuously stream
music
When using your Bluetooth
phone as music player,
disconnect it from other
devices, such as PCs
Cause Possible remedy
The volume of the music or phone is too loud or too quiet
Dierent audio sources
have dierent outputs
To change the volume of the
phone or any other sound
source to uStream, rst use
the volume button of that
external device, then make
minor adjustments with the
uStream
I have diculties understanding the phone conversation
in a noisy environment
Your hearing aid
microphones are set too
high during the call
Reduce the environmental
noise by pressing the volume
down button for two seconds
and then use the phone
volume button to increase the
phone volume
The caller can hear me but I cannot hear the caller
The call was transferred
to your phone
Make sure the call is
transferred back to uStream
via the phone menu or long
press of the access ( )
button
Some phones, when
accepting the call through
the phone button, don’t
use uStream
Always accept the call by
pressing the access ( )
button
4342
Cause Possible remedy
uStream is no longer recognized by the phone or other
Bluetooth device to which it was previously paired
Two minutes aer no
device was found,
uStream stops seeking
devices to save power
Switch uStream o, wait until
the red indicator switched o,
then turn device on again
The devices are too far
away from each other
Bring devices within one
meter of each other and try
again
uStream can be paired
to a maximum of six
dierent Bluetooth
devices. If the internal
memory is full, new
pairings may overwrite
previous pairings
Repeat the pairing between
uStream and the Bluetooth
device which was over-written
Pairing was deleted Repeat the pairing between
uStream and the Bluetooth
device which was deleted
I am not streaming but the hearing aids keeps switching
between streaming and the normal hearing aid program
Your phone sends
sounds to uStream due
to incoming SMS or mails
Disable the system sounds
for reminders, alarms, SMS,
etc. via your phone menu
Phone key tones are
switched on
Switch o phone key tones
via your phone menu
Cause Possible remedy
I hear my phone’s key-press tones in my hearing aids
The key-press tones
may be enabled on your
phone
Deactivate key-press and
conrmation tones on your
phone. Please refer to the
phone’s user guide
Every time I switch on my phone, the music player starts
For some phones this is
normal behavior and not
initiated by uStream
Some phones can be
congured not to start the
music player automatically.
Press and hold the access
( ) button to stop streaming.
Or, stop the music player via
phone menu aer the phone
is connected
When I get into my car, the uStream connection to my
phone shows unexpected behavior
The car Bluetooth system
connects to your phone
Consider disconnecting the
car system from your phone
I accepted the incoming phone call but cannot hear the
call in my hearing aids
Some phones don’t use
uStream when accepting
the call through the
phone button
Always accept the call by
pressing the uStream access
( ) button
4544
Cause Possible remedy
The phone is ringing but the indicator light is not solid
blue and there is no ringing signal through the hearing
aids
Bluetooth is disabled
in the phone
Ensure Bluetooth is enabled
according to your phone’s
user guide
uStream and your phone
are not connected to
each other
1. Disable the Bluetooth
functionality in your phone
and turn it on again
2. Restart uStream by
switching it o and then
on. The uStream Bluetooth
functionality will be
automatically reactivated
3. Activate uStream by
selecting it in the phone’s
“Active device” menu
4. Reduce the distance
between uStream and the
phone
uStream is not paired
to the phone
Follow the Bluetooth pairing
process in this guide
The distance is too great
between uStream and
the phone
Wear uStream clipped to your
clothing. Keep distance to
phone within <10m (<30)
Cause Possible remedy
The phone is ringing, the indicator light is solid blue but
there is no ringing signal through the hearing aids
uStream is out of range
of the hearing aids
Wear uStream correctly
clipped to your clothing
with maximum 40 cm (16”)
distance to the hearing aids
Phone is set to vibrate Enable ring tone on phone
If you are already on
a phone call, then a
second call cannot be
recognized
Hang up the rst phone call,
then accept the second call
My phone rings but the name of the caller is not being
spoken by uStream
The caller identication
feature is not available
or not enabled on your
phone
Please refer to the phone’s
user guide to check the
availability of this feature
Two phones are
connected to your
uStream
If two phones are connected,
caller identication is only
available on the phone that
was last paired to uStream
Caller identication
may be switched o
Please ask your hearing
healthcare professional to
enable caller identication on
your uStream
4746
Cause Possible remedy
During a phone call the other party has diculty
hearing me
uStream microphone
opening may be covered
Make sure the microphone
openings are not covered by
part of your body, clothing or
dirt and debris
uStream may not be
worn correctly
Make sure your uStream
is clipped securely to your
clothing and within a 40cm
(16”) distance to your hearing
aids
uStream may rub against
clothing
Reduce movement while you
speak
The surrounding noise
may be too loud
Bring uStream closer to
your mouth. Suggest to your
callers that they increase their
phone volume
uStream is unresponsive or there is no indicator light
when switching on
uStream may be
completely discharged
Charge your uStream for at
least one hour
It may indicate a
soware problem
Switch uStream o, wait
30seconds, then switch on
again
Cause Possible remedy
The operating time of your uStream is reduced
substantially
The battery typically
needs several charging
cycles to achieve full
performance
Charge for at least three hours
the rst time you charge
uStream. Let a new uStream
discharge completely three
times
I have interruptions while my audio streaming is active
uStream is too far away
from the hearing aids
while streaming
Wear uStream clipped to your
clothing with a maximum
40 cm (16”) distance to the
hearing aids
Bluetooth signal is
out of range
Keep the Bluetooth device
within the operating range
I cannot hear the demo sound
Hearing aids are not
worn correctly
Make sure your hearing aids
are inserted correctly
uStream is not worn
correctly or switched
o
Wear uStream clipped to your
clothing with a maximum
40 cm (16”) distance to the
hearing aids. Make sure
uStream is charged and
switched on
For any problems not listed in this user guide, please
contact your hearing healthcare professional.
4948
Warnings
Please read the information on the following
pages before using your Unitron uStream.
Hazard warnings
Keep this device out of reach of pets and
children under years.
Only use hearing aids that have been
specially programmed for you by your
hearing healthcare professional.
Changes or modications to any of the
devices that were not explicitly approved by
Unitron are not permitted.
For persons with active implantable medical
devices (i.e. pacemakers, debrillators, etc.)
the use of this device is not permitted. Ask
your hearing healthcare professional for
details.
Opening the uStream might damage it. If
problems occur which cannot be resolved
by following the remedy guidelines in
the troubleshooting section of this user
guide, consult your hearing healthcare
professional.
This product has an embedded, non-
replaceable battery. Do not attempt to open
the product or remove the battery as this
may cause injury and damage the product.
Dispose of electrical components in
accordance with your local regulations.
Do not use the device in explosive areas
(mines or industrial areas with danger of
explosions, oxygen rich environments or
areas where flammable anesthetics are
handled) or where electronic equipment is
prohibited.
External devices may only be connected if
they have been tested in accordance with
corresponding IECXXXXX standards. Only
use accessories approved by Unitron.
Using your uStream cables in any way
contradictory to their intended purpose
(e.g., wearing the USB cable around the
neck) can cause injury.
5150
When operating machinery, ensure that no
parts get caught in the machine.
The mini-USB port is to be used for the
described purpose only.
Caution: electric shock. Do not insert plug
alone into electrical outlets.
For safety reasons, only use chargers
supplied by Unitron or stabilized chargers
with a rating of VDC, min. mA.
Information on product safety
Check your hearing aid compatibility with
your hearing healthcare professional.
Protect the uStream from excessive
moisture (bathing, swimming), heat
(radiator, car dashboard), and direct skin
contact when sweating (workout, tness,
sports).
Do not drop the device. Dropping onto a
hard surface can damage your device.
Special medical or dental examination
including radiation described below, may
adversely aect the correct functioning of
your remote. Remove and keep it outside the
examination room/area before undergoing
a medical or dental examination with X-ray
(also CT scan) or any medical examinations
with MRI/NMRI scans, generating magnetic
elds.
Protect the device, charging slot and power
supply from dirt and debris.
Clean the uStream using a damp cloth.
Never use household cleaning products
(washing powder, soap, etc.) or alcohol to
clean the uStream.
Never use a microwave or other heating
devices to dry the uStream.
5352
The digitally-coded, inductive transmission
technology used in the uStream is highly
reliable and experiences virtually no
interference from other devices. It should
be noted, however, that when operating the
hearing system near computer equipment,
larger electronic installation or other
strong electromagnetic elds, it may be
necessary to be at least cm (”) away
from the interfering device to ensure proper
operation.
Keep the device at least cm away from
any kind of magnets.
For safety reasons, recharge the uStream
only with chargers supplied by Unitron or
with USB-certied chargers > mA.
Do not connect an USB or audio cable
exceeding meters () in length to the
uStream.
When the uStream is not in use, turn it o
and store it safely.
Other important information
High-powered electronic equipment,
larger electronic installations and metallic
structures may impair and signicantly
reduce the operating range.
If the hearing aids do not respond to the
uStream because of an unusual eld
disturbance, move away from the disturbing
eld.
Information and explanation of symbols
xxxx
The CE symbol is conrmation by Unitron that this
Unitron product meets the requirements of the Medical
Devices Directive 93/42/EEC as well as the R&TTE
Directive 1999/5/EC on radio and telecommunications
equipment.
This symbol indicates that it is important for the user to
read and take into account the relevant information in
this user guide.
This symbol indicates that it is important for the user
to pay attention to the relevant warning notices in this
user guide.
Important information for handling and product safety.
Australian EMC and Radiocommunications compliance
label.
This symbol shall be accompanied by the name and
the address of the authorised representative in the
European Community.
This symbol shall be accompanied by the name and
the address of the manufacturer (who are placing this
device on the market).
Operating conditions:
This device is designed such that it functions without problems or
restrictions if used as intended, unless otherwise noted in these
user guides.
0° to 45° Celsius and relative humidity of <95% (non condensing).
Transport and storage conditions:
During transport or storage, the temperature should not exceed
the limit values of –20°/60° Celsius and relative humidity of 90%
for a long period of time. The air pressure between 500 and 1100
hPa is appropriate.
The symbol with the crossed-out garbage bin is to make
you aware that this device may not be thrown away
as normal household waste. Please dispose of old or
unused devices, at waste disposal sites intended for
electronic waste, or give your device to your hearing
healthcare professional for disposal. Proper disposal
protects the environment and health.
The Bluetooth® word mark and logos are registered
trademarks owned by Bluetooth SIG, Inc. and any
use of such marks by Unitron is under license. Other
trademarks and trade names are those of their
respective owners.
Google Play is a trademark of Google Inc.
Apple and the Apple logo are trademarks of Apple Inc.,
registered in the U.S. and other countries. App Store is
a service mark of Apple Inc.
5756
Compliance information
Declaration of Conformity
Hereby Unitron declares that this Unitron product is in
compliance with the essential requirements of the Medical
Devices Directive 93/42/EEC as well as the Radio and
Telecommunications Terminal Equipment Directive 1999/5/EC.
The full text of the Declaration of Conformity can be obtained
from the manufacturer or the local Unitron representative
whose address can be taken from the list on www.unitron.com
(worldwide locations).
Notice 1:
This device complies with Part 15 of the FCC Rules and with RSS210 of Industry Canada. Operation is subject to the following two
conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received, including
interference that may cause undesired operation.
Notice 2:
Changes or modications made to this device not expressly
approved by Unitron may void the FCC authorization to operate
this device.
Notice 3:
This device has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules
and ICES-003 of Industry Canada. These limits are designed to
provide reasonable protection against harmful interference in
a residential installation. This device generates, uses and can
radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this device
does cause harmful interference to radio or television reception,
which can be determined by turning the equipment o and on,
the user is encouraged to try to correct the interference by one or
more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the device and receiver.
Connect the device into an outlet on a circuit dierent from
that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for
help.
Australia: Supplier Code Number N15398
New Zealand: Supplier Code Number Z1285
Unitron Hearing
20 Beasley Drive, P.O. Box 9017,
Kitchener, ON N2G 4X1 Canada
Unitron Hearing GmbH
Max-Eyth-Straße 20, 70736
Fellbach-Oengen, Germany
For a listing of Unitron group
companies, please visit
www.unitron.com
Distributor
unitron.com
14-050 029-5993-02
0
698764 584609
Loading...