Unitron Smart Control remote User Manual

Smart Control
remote guide

Your Smart Control remote

Hearing healthcare professional: _______________

__________________________________________

Telephone: _________________________________

Model: ____________________________________

Serial number:______________________________

Replacement batteries: One AAA (1.5 Volt),

Standard or Rechargeable

Warranty: __________________________________

Date of purchase: ___________________________

Thank you

Thank you for choosing Unitron Smart Control
remote for your Unitron hearing aids.

At Unitron, we care deeply about people with
hearing loss. We work closely with hearing
healthcare professionals to make advanced,
purpose-driven solutions available to
everyone. Because hearing matters.

Quick reference

Low battery Warning

left and right
indicator lights
blink alternately
for 2 minutes

Battery size

AAA

Changing batteries

On/off

Table of contents

Your Smart Control at a glance ...............................................2

Turning your Smart Control on and off....................................4

Replacing the battery ..............................................................5

Operating instructions.............................................................7

Adjusting your hearing aids with Smart Control.....................8

Scroll wheel ..........................................................................8

Volume control .....................................................................9

Telephone button................................................................10

Program change button.......................................................11

LearnNow button ................................................................12

Home button.......................................................................13

Accessories............................................................................14

Caring for your Smart Control................................................15

Cleaning your Smart Control .................................................16

Troubleshooting guide...........................................................17

Warnings................................................................................18

Declaration of Conformity.....................................................22

R

L

R

L

Off
On

R

L

1 On-off switch
2 Left-both-right switch
3 Left (blue) indicator light
4 Right (red) indicator light
5 Scroll wheel
6 +/– buttons
7 Home button
8 Telephone (or program)

button
9 Program change button
10 LearnNow

™

button

11 Battery compartment

9

10

11

5

6

8

7

1

1

22 43

2 3

Your Smart Control at a glance

9

10

5

6

8

7

1

R

L

11

5

1

2

1 On-off switch - turn your remote control on or off and

also lock it to avoid sending unintentional commands

2 Left-both-right switch - allows you to select the

hearing aid you want to adjust

3 Left (blue) indicator light - flashes to indicate your left

hearing aid is being adjusted

4 Right (red) indicator light - flashes to indicate your

right hearing aid is being adjusted

5 Scroll wheel* - allows you to manage the levels of

speech and background noise in your hearing aids

6 Volume control buttons* - adjusts the volume of your

hearing aids

7 Home button - returns your hearing aids to their start-

up program

8 Telephone (or program) button - switches the hearing

aid to the telephone program

9 Program change button - advances your hearing aid

to their next listening program

10 LearnNow

™

button - teaches your hearing aids your

preferred settings in different listening programs

11 Battery compartment - allows access to change the

battery

* Control may be customized by your hearing healthcare

professional so that the functions of 5 and 6 may be swapped.

43 2

Replacing the battery

The battery compartment is located on the
back of the Smart Control.

1. Slide the battery cover in the direction of
the arrow.

2. Grasp the old battery with your thumb and
index finger and remove.

3. Insert the new battery into the battery
compartment in the correct +/- position,
placing the battery’s minus (-) end into the
compartment first.

4. Slide the battery cover in the opposite
direction of the arrow.

Turning your Smart Control on and off

Your Smart Control has an On-Off (or travel
lock) switch on the left side of the remote.

To turn the remote control on, slide the switch
into the On or unlocked position .

To turn the remote control off, slide the switch
into the Off or locked position . Sliding the
switch to the Off position will avoid sending
unintentional commands to your hearing aids
(while the remote is in your handbag or
pocket, for example).

4 5

R

L

Off

On

R

L

R

L

Operating instructions

Before using your Smart Control, turn on your
hearing aids to ensure they are able to
receive the Smart Control commands.

Smart Control is designed to be used
comfortably in your hand at a maximum
distance of one arm’s length. You do not have
to point the remote at your hearing aids.
Placing the remote control directly next to or
too close to your hearing aids may decrease
the remote’s effectiveness.

Selecting which hearing aid to adjust

At the top of the remote control, there is a
LLeefftt--BBootthh--RRiigghhtt

switch. This switch allows you

to select the hearing aids you want to adjust.

Slide the switch to the left position to
adjust your left hearing aid only. The left
(blue) indicator light will flash to indicate
your left hearing aid is being adjusted.

Slide the switch to the right position to

R

L

L

Low battery warning

When you see the left and right indicator
lights blink alternating blue and red for two
seconds, your Smart Control is warning you
that the battery in your remote is low. You will
see the warning every time you turn on your
Smart Control or send a command to your
hearing aids until you change the battery or
the battery dies.

Caring for batteries

Always discard batteries in a safe and
environmentally friendly way

To prolong battery life, remember to turn the
remote control off when not in use

6 7

aids and provides an additional fine tuning
adjustment beyond a traditional volume
control.

Scroll the wheel up slowly to increase the
clarity of sounds, such as speech.

Scroll the wheel down slowly to increase
comfort in noisy listening situations.

As the wheel is adjusted, your hearing aids
may beep. Please refer to your hearing aid
guide for more information on your control
feature.

Volume control buttons

To increase the volume on your hearing aids,
press the + button on your Smart Control.

To decrease the volume on your hearing aids,
press the – button on your Smart Control.

As the volume is adjusted, your hearing aids

adjust your right hearing aid only. The right
(red) indicator light will flash to indicate your
right hearing aid is being adjusted.

Slide the switch to the center position to
adjust both your hearing aids. Both indicator
lights will flash to indicate your left and right
hearing aids are being adjusted at once.

Adjusting your hearing aids with
Smart Control

Your Smart Control provides backlighting
when it is first turned on and each time a
button is pressed, allowing you to see the
remote buttons in dimly lit environments.

Scroll wheel comfort-clarity setting

(Available with Quantum™20 and 12,
Moxi™20 and 12, Passport™, Latitude™16, Yuu

™

and Next™16 hearing aids)

The scroll wheel allows you to
manage the levels of speech and
background noise in your hearing

L

8 9

R

L

Telephone button with Binaural Phone

(Binaural Phone exclusive to wireless styles of
Quantum 20 and 12, Moxi 20 and 12 as well as
Passport and Latitude 16 hearing aids)

To switch to the Binaural Phone
program, press the

TTeelleepphhoonnee

button
once. This will allow you to hear the
conversation through both hearing aids
automatically. Press the

TTeelleepphhoonnee

button
again, and this will allow you to hear the
phone conversation in only one ear. To exit
the Binaural Phone program, press the

HHoommee

button.

Program Change button

To change the current listening program
of your hearing aids, press the

PPrrooggrraamm

CChhaannggee

button. The hearing aid will advance
to the next listening program. Please refer to
your hearing aid guide to determine which
programs are available to you and their
program beep notifications.

may beep. Please refer to your hearing aid
guide for more information on your hearing
aids’ volume beeps.

Note: Your hearing healthcare professional may
configure the scroll wheel as your volume
control and your +/– buttons as your comfort­clarity control.

Telephone (or program) button

To switch to the telephone program,
press the

TTeelleepphhoonnee

button. The
telephone button can also be set to provide
you with direct access to another specified
listening program that your hearing
healthcare professional has selected for you.
Talk to your hearing healthcare professional
to find out how your telephone button has
been configured.

To exit the telephone program, press the
HHoommee

button.

10 11

Note: The LearnNow button on your Smart
Control may be deactivated by your hearing
healthcare professional and, therefore, could be
inactive.

Note: On Passport and Yuu the LearnNow button
will only work when your hearing aids are set to
the automatic program.

Home button

The

HHoommee

button returns both of your

hearing aids to their start-up program,
similar to when you first turn on your hearing
aids. This button can be useful when you
want your hearing aids, regardless of the
position of the Left-Both-Right switch, to
return to the start-up program and the
volume and comfort-clarity settings when
your hearing aids are first turned on. Please
refer to your hearing aid guide to determine
which program is your start-up program.

LearnNow™button

(Available with Quantum 20, Moxi 20, Passport
and Yuu hearing aids)

The

LLeeaarrnnNNooww

™™

button teaches your

hearing aids the volume and comfort­clarity settings you prefer in different
listening environments. When you press the
LLeeaarrnnNNooww

button, Smart Control sends a
command to your hearing aids to learn your
current settings more quickly. By teaching
your hearing aids you are personalizing your
volume and comfort-clarity settings and
minimizing the need for adjustments when
you are in a similar listening environment in
the future.

Note: The LearnNow button should be pressed
after you have adjusted the volume and/or
comfort-clarity settings to your preferred levels.
After pressing the LearnNow button, your
hearing aids will beep if the command was
successfully received.

12 13

Caring for your Smart Control

Open the battery compartment and remove
the battery if the remote control will not be
used for long periods of time.

Do not use your Smart Control in the bath or
shower or immerse it in water.

If your remote control does become wet, do
not attempt to dry it in an oven or microwave.
Do not adjust any controls. Open the battery
compartment and remove the battery to allow
your remote control to dry naturally for 24
hours.

Protect your remote control from excessive
heat (hair dryer, vehicle glove box or
dashboard).

Do not drop your remote control or knock it
against hard surfaces.

Accessories

Your Smart Control can be used with a
lanyard so that you can carry the remote
around your neck or wrist. Attach the lanyard
to the remote, as illustrated below.

14 15

1.

7.6.

2.

3.

5.

4.

17

Troubleshooting guide

Refer to the troubleshooting table below if you are having
problems with your Smart Control. For problems with your
hearing aids, please consult your hearing aid guide.

Cause Possible remedy

Indicator lights not flashing

Not turned on

Low/dead battery

Poor battery contact

Battery upside down

Indicator lights flashing rapidly

Low battery

Hearing aids not responding to
Smart Control commands

Holding the remote
control too far away

Holding the remote
control too close

For any problems not listed in the guide, contact your hearing
healthcare professional. If you do not have a hearing
healthcare professional, please contact the nearest office
listed on the back page of this booklet.

Turn on

Replace battery

Consult your hearing
healthcare professional

Insert battery plus (+) side up

Replace battery

Move the remote control
closer to you

Move the remote to a
maximum distance of one
arm’s length

Cleaning your Smart Control

Do not use alcohol to clean your remote
control. Use a damp cloth to clean the
outside of the remote.

16

1918

Store your Smart Control in a safe location
for CT and MRI scans or for other
electromagnetic procedures.

Changes or modifications made to the
Smart Control not expressly approved by
Unitron Hearing may void the user’s
authority to operate the equipment.

Battery warnings

Never leave your remote control or
batteries where small children and pets
can reach them.

Never put your remote control or batteries
in your mouth. If a battery is swallowed,
call a physician immediately.

Precautions

If your Smart Control fails to operate after
you have correctly inserted a new battery,
contact your hearing healthcare professional.
Always bring both your Smart Control, and
your hearing aids for service questions.

Warnings

Smart Control should only be used as
directed by your hearing healthcare
professional.

Smart Control uses a low-power, digitally
coded inductive transmission to
communicate to your hearing aids.
Although unlikely, interference with
medical devices such as pacemakers is
possible. Interference should not occur
with normal use, holding the remote
comfortably in the hand, 4 inches (10
centimeters) or more from the body.
Therefore, it is recommended that
pacemaker users do not keep the remote
control in a breast pocket.

Do not use Smart Control in explosion
hazard areas.

Do not use Smart Control in locations
forbidden to use electronic devices, such
as an airplane.

2120

Labeling

The serial number and year of manufacture
are located inside the battery compartment.

Please fill out the contact
information sticker
provided with your new
Smart Control which is
located inside the battery
compartment.

Your Smart Control and your hearing aids
are given a unique communication code.
Because of this code, your Smart Control
will not affect hearing aids worn by others.

Your Smart Control uses the most modern
components to provide an extremely
reliable experience with virtually no
interference from other devices. However,
when operating the Smart Control near a
computer terminal, communication device
such as a digital cell phone, or other strong
electromagnetic field, it may be necessary
to be at least 24 inches (60 centimeters)
away to ensure proper operation. If your
hearing aids do not respond to the Smart
Control because of an unusual field
disturbance, move away from the
disturbing field.

2322

Declaration of conformity

Hereby, Unitron Hearing declares that Smart Control
is in compliance with the essential requirements
and other relevant provisions of Directive
93/42/EEC. To obtain a copy of the Declaration of
Conformity, please contact your local representative
from the list of Unitron Hearing Distributors.

This device complies with part 15 of the FCC rules
and with RSS 210 of Industry Canada. Operation is
subject to the following two conditions: (1) This
device does not cause harmful interference, and (2)
this device must accept any interference received,
including interference that may cause undesired
operation.

Guidance and manufacturer’s declaration - electromagnetic emissions

The Model Smart Control is intended for use in the electromagnetic
environment specified below. The customer or the user of the Model Smart
Control should assure that it is used in such an environment.

Emission test Compliance Electromagnetic environment -

guidance

RF emissions
CISPR 11

Group 2 The Model Smart Control must emit

electromagnetic energy in order to
perform its intended function.
Nearby electronic equipment may be
affected.

RF emissions
CISPR 11

Class B The Model Smart Control is suitable

for use in all establishments,
including domestic establishments
and those directly connected to the
public low-voltage power supply
network that supplies buildings
used for domestic purposes.

Harmonic
emissions
IEC 61000-3-2

Not applicable

Voltage
fluctuations/
flicker emissions
IEC 61000-3-3

Not applicable

Table 201

24

Guidance and manufacturer’s declaration – electromagnetic immunity

The Model Smart Control is intended for use in the electromagnetic
environment specified below. The customer or the user of the Model Smart
Control should assure that it is used in such an environment.

Immunity test IEC 60601

test level

Compliance

level

Electromagnetic

environment - guidance

Electrostatic
discharge (ESD)

IEC 61000-4-2

±6 kV contact
±8 kV air

±6 kV
contact
±8 kV air

Floors should be wood,
concrete or ceramic tile. If
floors are covered with
synthetic material, the
relative humidity should be
at least 30%.

Electrical fast
transient/burst

IEC 61000-4-4

±2 kV for power
supply lines
±1 kV for
input/output lines

Not
applicable

Mains power quality should
be that of a typical
commercial or hospital
environment.

Surge

IEC 61000-4-5

±1 kV line(s) to line(s)
±2 kV line(s) to earth

Not
applicable

Mains power quality should
be that of a typical
commercial or hospital
environment.

Voltage dips,
short
interruptions
and voltage
variations on
power supply
input lines

IEC 61000-4-11

<5% U

T

(>95% dip in UT)

for 0,5 cycle

40% U

T

(60% dip in UT)

for 5 cycles

70% UT(30% dip in UT)
for 25 cycle

<5% U

T

(>95% dip in UT)

for 5 sec

Not
applicable

Mains power quality should be
that of a typical commercial or
hospital environment. If the user
of the Model Smart Control
requires continued operation
during power mains
interruptions, it is
recommended that the Model
Smart Control be powered from
an uninterruptible power supply
or a battery.

Power frequency
(50/60 Hz)
magnetic field

IEC 61000-4-8

3 A/m 3 A/m Power frequency magnetic

fields should be at levels
characteristic of a typical
location in a typical
commercial or hospital
environment.

NOTE: U

T

is the a.c. mains voltage prior to application of the test level.

Table 202

Guidance and manufacturer’s declaration – electromagnetic immunity

The Model Smart Control is intended for use in the electromagnetic
environment specified below. The customer or the user of the Model Smart
Control should assure that it is used in such an environment.

Immunity

test

IEC 60601

test level

Compliance

level

Electromagnetic environment - guidance

Portable and mobile RF communications
equipment should be used no closer to any
part of Smart Control, including cables, than
the recommended separation distance
calculated from the equation applicable to
the frequency of the transmitter.

Recommended separation distance

Conducted RF
IEC 61000-4-6

3 Vrms
150 kHz to
80 MHz

Not
applicable

d = 1,2

Radiated RF
IEC 61000-4-3

3 V/m
80 MHz to
2,5 GHz

3 V/m

d = 1,2 80 MHz to 800 MHz

d = 2,3 800 MHz to 2,5 GHz

where P is the maximum output power rating of
the transmitter in watts (W) according to the
transmitter manufacturer and d is the
recommended separation distance in meters (m).

Field strengths from fixed RF transmitters, as
determined by an electromagnetic site survey,

a

should be less than the compliance level in each
frequency range

b

.

Interference may occur in the vicinity of equip­ment marked with the following symbol:

NOTE 1: At 80 MHz and 800 MHz, the higher frequency range applies.
NOTE 2: These guidelines may not apply in all situations. Electromagnetic propagation is
affected by absorption and reflection from structures, objects and people.

a

Field strengths from fixed transmitters, such as base stations for radio (cellular/cordless) telephones and
land mobile radios, amateur radio, AM and FM radio broadcast and TV broadcast cannot be predicted
theoretically with accuracy. To assess the electromagnetic environment due to fixed RF transmitters, an
electromagnetic site survey should be considered. If the measured field strength in the location in which
the Model Smart Control is used exceeds the applicable RF compliance level above, the Model Smart
Control should be observed to verify normal operation. If abnormal performance is observed, additional
measures may be necessary, such as re-orienting or relocating the Model Smart Control.

b

Over the frequency range 150 kHz to 80 MHz, field strengths should be less than 3 V/m.

Table 204

Unitron Hearing Ltd.

20 Beasley Drive, P.O. Box 9017,
Kitchener, ON N2G 4X1 Canada

Unitron distributors

Corporate Office/International

20 Beasley Drive, P.O. Box 9017, Kitchener, ON N2G 4X1 Canada

Australia

Level 2, Norwest Quay,
21 Solent Circuit,
Baulkham Hills, NSW,
NSW 2153

Belgium

Baron de Vironlaan, 60
b-1700 Dilbeek

Canada

20 Beasley Drive,
P.O. Box 9017, Kitchener,
ON N2G 4X1

China

No. 78, Qi Ming Road,
Export Processing Zone
District B, Suzhou
Industrial Park, P.R.
215021

Denmark

Nitivej 10, DK-2000
Frederiksberg

Germany & European
Representative

Daimlerstrasse 22,
70736 Fellbach­Oeffingen, Germany

France

5 bis, rue Maryse
Bastié - BP 15
69671 Bron Cedex

India

B-308, Everest Grande,
Mahakali Caves Road,
Andheri East,

Mumbai-400 093

Netherlands

Ir. D.S. Tuijnmanweg 10,
4131 PN
VIANEN

New Zealand

10/215 Rosedale Rd.,
M277 Private Bag,
300987, Albany,
Auckland

Russia

Tverskaya str. 16,
bldg. 3, 1st floor

Moscow, 125009

South Africa

First Floor –
Selborne House,
Fourways Golf Park,
Roos Street, Fourways,
Johannesburg

Spain

Avenida de la
Industria nº13/15,
Polígono de
Canastell,
03690 Sant Vicent
del Raspeig. Alicante,
España

Sweden

Förmansvägen 2, 4 tr
SE-11743, Stockholm

United Kingdom

St. George House,
Cygnet Court,
Centre Park,
Warrington, Cheshire
WA1 1PD

U.S.A.

Suite A, 2300
Berkshire Lane North,
Plymouth, MN 55441

26

Recommended separation distances between portable and mobile RF

communications equipment and the Model Smart Control

The Model Smart Control is intended for use in an electromagnetic environment in
which radiated RF Disturbances are controlled. The customer or the user of the
Model Smart Control can help prevent electromagnetic interference by maintaining
a minimum distance between portable and mobile RF communications equipment
(transmitters) and the Model Smart Control as recommended below, according to
the maximum output power of the communications equipment.

Rated maximum

output power of

transmitter

W

Separation Distance according to frequency of transmitter

m

150 kHz to 80 MHz

d = 1,2

80 MHz to 800 MHz

d = 1,2

800 MHz to 2,5 GHz

d = 2,3

0.01 0.12 0.12 0.23

0.1 0.38 0.38 0.73

1 1.2 1.2 2.3

10 3.8 3.8 7.3

100 12 12 23

For transmitters rated at a maximum output power not listed above, the recommended
separation distance d in meters (m) can be estimated using the equation applicable to
the frequency of the transmitter, where P is the maximum output power rating of the
transmitter in watts (W) according to the transmitter manufacturer.

NOTE 1: At 80 MHz and 800 MHz, the higher frequency range applies.
NOTE 2: These guidelines may not apply in all situations. Electromagnetic propagation is

affected by absorption and reflection from structures, objects and people.

Table 206

K/10-047 029-5644-02

Distributor

www.unitron.com