Unitron Shine Rev M BTE, Shine Rev S BTE, Shine Rev HPm BTE, Shine Rev HP BTE, Shine Rev ITE User Manual
Shine™ Rev
behind-the-ear (BTE)
and in-the-ear (ITE)
hearing aid guide
Thank you
Thank you for choosing Unitron hearing aids.
At Unitron, we care deeply about people with
hearing loss. We work closely with hearing
healthcare professionals to make advanced,
purpose-driven solutions available to everyone.
Because hearing matters.
This user guide applies to the following models:
Shine Rev M BTE
Shine Rev S BTE
Shine Rev HPm BTE
Shine Rev HP BTE
Shine Rev ITE
Your BTE hearing aids
Hearing healthcare professional: _______________
___________________________________________
Telephone: _________________________________
Model: ____________________________________
Serial number: ______________________________
Replacement batteries:
Size 312 Size 13 Size 675
Warranty: __________________________________
Program 1 is for: ____________________________
Program 2 is for: ____________________________
Program 3 is for: ____________________________
Program 4 is for: ____________________________
Date of purchase: ___________________________
Your ITE hearing aids
Hearing healthcare professional: _______________
___________________________________________
Telephone: _________________________________
Model: ____________________________________
Serial number: ______________________________
Replacement batteries:
Size 10 Size 312 Size 13
Warranty: __________________________________
Program 1 is for: ____________________________
Program 2 is for: ____________________________
Program 3 is for: ____________________________
Program 4 is for: ____________________________
Date of purchase: ___________________________
Quick reference
Changing batteries Low battery warning
2 beeps every
30 minutes
312
On/O
Lever
volume control;
up=louder, down=soer
Push button
switching programs
13
Plus
(+) signs
On O Open
675
ITE quick reference
Changing batteries
2 beeps
every
30 minutes
10
312
13
On/O
Battery size
Low battery
warning
Plus (+) signs
Plus (+) signs
Push button
switching programs
Rotary dial
volume control;
forward=louder, back=soer
Table of contents
Warnings .................................................................................... 2
Tips for wearing hearing aids for the rst time ........................... 6
Your BTE hearing aids at a glance...............................................8
Putting your BTE hearing aids on your ears ............................... 11
Turning your micro BTE hearing aids onando ........................13
Turning your S/HP/HPm BTE hearing aids onando ...............14
BTE battery information ............................................................15
BTE operating instructions .......................................................19
Cleaning your hearing aids ....................................................... 22
Assistive listening devices for BTEs .........................................26
BTE troubleshooting guide....................................................... 27
Your ITE hearing aids at a glance .............................................. 32
Putting your ITE hearing aids inyourears ................................ 34
Turning your ITE hearing aids onando .................................. 36
ITE battery information ............................................................ 37
Operating instructions ............................................................. 40
Cleaning your ITE hearing aids ................................................. 42
Assistive listening devices for ITEs .......................................... 43
ITE troubleshooting guide ........................................................ 44
Using the telephone ................................................................. 48
Protecting your hearing aids .................................................... 49
Information and explanation of symbols ................................. 50
Patient feedback ...................................................................... 52
Additional notes ....................................................................... 53
On O
2 3
Warnings
The intended use of hearing aids is to
amplify and transmit sound to the ears and
hereby compensate for impaired hearing.
The hearing aids (specially programmed for
each hearing loss) must only be used by the
intended person. They should not be used
by any other person as they could damage
hearing.
Hearing aids should only be used as
directed by your physician or hearing
healthcare professional.
Hearing aids will not restore normal
hearing and will not prevent or improve a
hearing impairment resulting from organic
conditions.
Do not use your hearing aids in explosion
hazard areas.
Allergic reactions to hearing aids are unlikely.
However, if you experience itching, redness,
soreness, inflammation or a burning
sensation in or around your ears, inform
your hearing healthcare professional and
contact your physician.
In the unlikely case that any parts remain
in the ear canal aer the removal of the
hearing aid, contact a physician immediately.
Remove your hearing aids for CT and
MRI scans or for other electromagnetic
procedures.
Special care should be exercised in wearing
hearing aids when maximum sound
pressure levels exceed 132 decibels. There
may be a risk of impairing your remaining
hearing. Speak with your hearing healthcare
professional to ensure the maximum output
of your hearing aids is suitable for your
particular hearing loss.
Battery warnings
Never leave hearing aids or batteries where
small children and pets can reach them.
Never put hearing aids or batteries in
your mouth. If a hearing aid or battery is
swallowed, call a physician immediately.
4 5
This hearing aid is not designed to be used
for children under 36 months. The hearing
aid contains small parts that can cause
choking if swallowed by children. Keep
out of reach of pets, children and mentally
challenged people. If swallowed, consult a
physician or hospital immediately.
External devices may only be connected if
they have been tested in accordance with
corresponding IECXXXXX standards. Only
use accessories approved by Unitron, to
avoid any electrical shock.
Note to hearing healthcare professional
Domes should never be tted on patients
with perforated eardrums, exposed middle
ear cavities, or surgically altered ear
canals. In the case of such a condition, we
recommend to use a customized ear mold.
Labeling
The serial number and year of manufacture are
located inside the battery door.
Precautions
The use of hearing aids is only part of
hearing rehabilitation; auditory training and
lip reading instruction may be required as
well.
In most cases, infrequent use of hearing
aids does not provide full benet. Once you
have become accustomed to your hearing
aids, wear your hearing aids everyday all
day.
Your hearing aids use the most modern
components to provide the best possible
sound quality in every listening situation.
However, communication devices such as
digital cell phones can create interference
(a buzzing sound) in hearing aids. If you
experience interference from a cell phone
being used close by, you can minimize this
interference in a number of ways. Switch
your hearing aids to another program, turn
your head in a dierent direction or locate
the cell phone and move away from it.
6 7
Tips for wearing hearing aids for the
rst time
• Start in a quiet room at home rst to get
used to the new sound quality. Sounds like
the ticking of a clock, the humming of the
computer, the beep of the microwave or the
rustling of clothes or paper may seem loud
to you at rst, because you have not been
hearing them properly for a long time.
• Read aloud to yourself and learn to correct
the volume of your own voice when you are
wearing the hearing aids.
• Talk to dierent people and learn how
to distinguish between dierent sound
patterns again.
• It will take some time before you are
completely used to your hearing aids and
can fully enjoy the benets.
• Wear your hearing aids for as many hours a
day as you can, and for a little longer each
day.
• Make notes at the back of this booklet,
write down dicult situations and describe
what any unpleasant noises were like.
This information will help your hearing
healthcare professional to ne-tune the
hearing aids better for your needs.
• Involve your family and friends in this
familiarization period. For example,
ask someone to set the television to a
comfortable volume.
• When you are beginning to get used to
wearing the hearing aids, wear them in more
dicult listening environments such as the
oce, at parties or in restaurants. This can
be dicult even for people who can hear
normally. Give yourself time to regain your
ability to hear in these dicult situations.
• Make your hearing aids part of your
everyday life and be patient with yourself
while you are learning to hear sounds
correctly.
8 9
Your BTE hearing aids at a glance
1 Earhook - your custom made earmold attaches to
your hearing aids using the earhook
2 Microphone - sound enters your hearing aids
through the microphones. Microphone shield -
protects microphones from dirt & debris
3 Push button - switches between listening programs
4 Lever - controls the volume
5 Battery door (on & o) - close the door to turn on
your hearing aids, partly open the door to turn o
your hearing aids. Opening the door all the way
gives you access to change the battery
6 Tubing - part of the earmold that attaches it to the
earhook
7 Earmold - allows the sound to pass from the
hearing aids to the ear and holds the hearing aids
in place
8 Power slim tube/slim tube - sound travels down
the slim tube to the ear canal
9 Dome - holds the slim tube in place in your ear canal
10 Retention piece - helps prevent the dome and slim
tube from moving out of the ear canal
Micro BTE hearing aids
2
3
2
5
2
3
2
5
1
6
7
8
10
9
10 11
Putting your BTE hearing aids on your
ears
Your hearing aids may be color-coded with a
small dot on the battery door: red = right ear;
blue = le ear.
Hearing aids with earmolds
1. Hold the earmold between
your thumb and index
nger. The opening should
be pointing in towards
your ear canal with
the hearing aid resting
upwards above your ear.
2. Carefully insert the earmold
in your ear. You may need
to twist it slightly to the
back. The earmold should
t into your ear snugly and
comfortably. Gently pull
down and back on your
earlobe to help you insert
the earmold into your ear
canal more easily.
S/HP/HPm BTE hearing aids
2
3
4
5
1
6
7
2
3
4
5
8
7
2
3
4
5
8
9
1.
2.
3.
12 13
3. Place the hearing aid over the top of your ear.
Hearing aids with slim tubes
1. Place the hearing aid over
the top of your ear. The
slim tube should lie flush
against your head and not
stick out.
2. Hold the slim tube where it
attaches to the dome and
gently push the dome into
your ear canal.
3. Place the retention piece
in your ear so it rests at the
bottom of the opening of
your ear canal.
Turning your micro BTE hearing aids
onando
Your hearing aids have a three-position battery
door that acts as an on/o switch and that
allows access to the battery compartment.
1. On: Close the battery door
fully.
Note: It may take 5 seconds
before the hearing aid turns
on. Your hearing healthcare
provider can increase the
start up delay if required.
2. O: Partially open the
battery door.
3. Open: Fully open the
battery door to access and
change the battery.
Note: When turning your
hearing aid on and o while
it is on the ear, grasp the top
and bottom of the device with
your index nger and thumb.
Use your thumb to open and
close the battery door.
1.
3.
2.
1.
2.
3.
14 15
BTE battery information
To replace the battery, fully open the battery
door for access to the battery compartment.
Low battery warning
Two long beeps indicate the hearing aid battery
is low. Aer the low battery warning, sounds
may not be as clear. This is normal and can be
xed by changing the batteries in the hearing
aids.
If you are not able to hear the low battery
warning, your hearing healthcare professional
can change its pitch or loudness. If you prefer, it
can be turned o entirely.
Your hearing aids are designed to generate a
low battery warning every 30 minutes until you
change the batteries, but depending on the
condition of the batteries, they may die before
another low battery warning occurs. Therefore,
it is recommended that the batteries are
replaced as soon as possible once you hear the
low battery warning.
Turning your S/HP/HPm BTE hearing
aids onando
Your hearing aids have a three-position battery
door that acts as an on/o switch and that
allows access to the battery compartment.
1. On: Close the battery door
fully.
Note: It may take 5 seconds
before the hearing aid turns
on. Your hearing healthcare
provider can increase the start
up delay if required.
2. O: Partially open the
battery door.
3. Open: Fully open the battery
door to access and change
the battery.
Note: When turning your
hearing aid on and o while
it is on the ear, grasp the top
and bottom of the device with
your index nger and thumb.
Use your thumb to open and
close the battery door.
2.
3.
1.
16 17
Replacing the micro BTE battery
1. Gently swing out the battery
door with your ngernail.
2. Grasp the battery with your
thumb and index nger and
remove.
3. Insert the new battery into the
battery compartment with the
plus (+) sign on the battery
facing the same way as the
plus (+) sign on the side of the
battery door. This will ensure
that the battery door closes
properly.
Note: If the battery is inserted
incorrectly, the hearing aid will
not turn on.
4. Close the battery door.
2.
3.
1.
4.
Replacing the S/HP/HPm BTE battery
1. Gently swing out the battery
door with your ngernail.
2. Grasp the battery with your
thumb and index nger and
remove.
3. Insert the new battery into the
battery compartment with the
plus (+) sign on the battery
facing the same way as the
plus (+) sign on the side of the
battery door. This will ensure
that the battery door closes
properly.
Note: If the battery is inserted
incorrectly, the hearing aid will
not turn on.
4. Close the battery door.
Note: There is a tamper-proof
battery door option for these
hearing aids. Please see your hearing
healthcare professional for further information.
2.
3.
1.
4.
18 19
Caring for batteries
Always discard batteries in a safe and
environmentally friendly way.
To prolong battery life, remember to turn your
hearing aids o when not in use, especially
when asleep.
Remove the batteries and keep the battery door
open while hearing aids are not being worn,
especially when asleep. This will allow internal
moisture to evaporate.
BTE operating instructions
Your hearing aids may come with two controls
that allow you to further adjust them – a lever
and/or a push button.
Lever - volume control
• Press up to increase volume
• Press down to decrease volume
As you change the volume level, your hearing
aids will beep.
Volume setting Beeps
Suggested volume level 1 beep
Turning volume up short beep
Turning volume down short beep
Maximum volume level 2 beeps
Minimum volume level 2 beeps
20 21
Tamper-resistant cover
Some hearing aids are tted with
tamper-resistant covers instead of
levers to prevent someone from
accidentally adjusting the hearing aids.
The cover can still be used to make
adjustments but it requires using a
ngernail or a small tool to push up or
down.
Push button - program control
Your hearing aids are
equipped with a push button
which can be used to switch
between programs. Each time you push the
button, you will move to a new hearing aid
program.
Your hearing aids beep to indicate which
program you are in.
Program 1 (e.g. AutoMic) 1 beep
Program 2 (e.g. speech in noise) 2 beeps
Program 3 (e.g. telephone) 3 beeps
Program 4 (e.g. music) 4 beeps
Please see the front of this booklet for a listing
of your personalized programs.
22 23
Cleaning your hearing aids
Use a so cloth to clean your hearing aid at the
end of each day, and place it in its case with
the battery door open to allow moisture to
evaporate.
Ear wax is natural and common. Ensuring your
hearing aids are free of ear wax is an important
step in your daily cleaning and maintenance
routine.
Never use alcohol to clean your hearing aids,
earmolds or domes.
Do not use sharp tools to dislodge ear wax.
Sticking household items into your hearing aids
or earmolds can seriously damage them.
Cleaning your earmolds
Clean the
earmold and the
outside of the
earhook with a
damp cloth at
the end of each day.
Do not use alcohol to clean your earmolds.
If the earmolds become plugged, clear the
opening with a wax loop or pipe cleaner.
If your physician prescribes eardrops, clean
any moisture that may get into the earmolds or
tubing to prevent plugging.
If the earmolds require further cleaning:
1. Disconnect the plastic tube from the hook of
the hearing aid, by holding the hearing aid in
one hand and gently pulling the tubing away
from the earhook.
2. Wash only the earmolds and tubing in warm
water with a mild soap.
3. Rinse them with cool water and dry
overnight.
4. Make sure the earmold tubes are completely
dry. Reconnect them to the earhook on your
hearing aid by sliding the tubing back on
to the earhook. Use of a hearing aid blower
can assist with removing moisture/debris
from the tube. See your hearing healthcare
professional for more information.
24 25
Cleaning your slim tubes and domes
You should have
the slim tubes and
domes replaced
by your hearing
healthcare
professional approximately every three to six
months or when they become sti, brittle, or
discolored.
Clean the outside of the domes at the end of
each day with a damp cloth.
You should also clean the slim tubes
periodically, with the cleaning pin provided,
when you begin to notice debris in and around
the tubes.
1. Hold the slim tube in one hand and the
hearing aid in the other hand.
2. Gently turn the hearing aid until it detaches
from the slim tube.
3. Use a damp cloth to clean the outside of the
slim tube and dome.
4. Remove the dome from the slim tube by
pulling gently, before cleaning the slim tube.
5. Using the black cleaning
pin provided in the
kit, gently insert the
cleaning pin where the
slim tube attaches to the
hearing aid and push the
pin all the way through the tube.
Note: The slim tubes and domes should never
be rinsed or submerged in water as water drops
may become lodged in the tube, block sound
or damage the electrical components of the
hearing aid.
6. Once the slim tube has been cleaned,
reattach it by gently turning the hearing aid
onto the slim tube.
7. Reattach the dome to the slim tube by gently
pushing it back onto the threading at the
end of the tube. You will feel the dome click
onto the ridges of the slim tube, and you
won’t be able to push it any further.
26 27
Assistive listening devices for BTEs
Listening in public places
Your hearing aid may feature a telecoil to pick up
electromagnetic energy and convert it into sound.
Your hearing aid may have a telecoil option that
can help you listen in public places equipped
with telecoil compatible assistive listening
devices such as a loop system. When you
see this symbol, it means that there is a
loop system installed; this loop system is
compatible with your hearing aid. Please contact
your hearing healthcare professional for more
information on loop systems.
Connecting to external audio sources
Your hearing aids may feature an
optional direct audio input (DAI)
to connect to other audio sources,
such as a stereo or television, using
an FM system or a cable.
Ask your hearing healthcare professional for
information about the direct audio input system
and a connector cord.
Cause Possible remedy
No sound
Not turned on Turn on
Low/dead battery Replace battery
Poor battery contact Consult your hearing
healthcare professional
Battery upside down Insert battery plus (+) side
up
Earmolds/slim tubes/
domes blocked with
earwax
Clean earmolds/ domes.
See “Cleaning your
hearing aids.” Use
cleaning pin to dislodge
ear wax in slim tubes.
Consult your hearing
healthcare professional
Plugged microphone
shield
Consult your hearing
healthcare professional
BTE troubleshooting guide
28 29
Cause Possible remedy
Not loud enough
Low volume Turn up volume; see
hearing healthcare
professional for models
without a manual volume
control or if problem
persists
Low battery Replace battery
Earmolds/slim tubes/
domes not inserted
properly
See “Putting your hearing
aids on your ears.”
Remove and reinsert
carefully
Change in hearing Consult your hearing
healthcare professional
Earmolds/slim tubes/
domes blocked with
earwax
Clean earmolds. See
“Cleaning your hearing
aids.” Use cleaning pin
to dislodge ear wax
in slim tubes. Consult
your hearing healthcare
professional
Plugged microphone
shield
Consult your hearing
healthcare professional
Cause Possible remedy
Intermittent
Low battery Replace battery
Dirty battery contact Consult your hearing
healthcare professional
Two long beeps
Low battery Replace battery
Whistling
Earmolds/slim tubes/
domes not inserted
properly
See “Putting your hearing
aids on your ears.”
Remove and reinsert
carefully
Hand/clothing near ear Move hand/clothing away
from your ear
Poorly tting earmolds/
slim tubes/domes
Consult your hearing
healthcare professional
30 31
Cause Possible remedy
Not clear, distorted
Poorly tting earmolds/
slim tubes/domes
Consult your hearing
healthcare professional
Earmolds/slim tubes/
domes blocked with
earwax
Clean earmolds. See
“Cleaning your hearing
aids.” Use cleaning pin
to dislodge ear wax
in slim tubes. Consult
your hearing healthcare
professional
Low battery Replace battery
Plugged microphone
shield
Consult your hearing
healthcare professional
Earmolds/slim tubes/domes falling out of ear
Poorly tting earmolds/
slim tubes/domes
Consult your hearing
healthcare professional
Earmolds/slim tubes/
domes not inserted
properly
See “Putting your hearing
aids on your ears.”
Remove and reinsert
carefully
Cause Possible remedy
Weak on the telephone
Telephone not positioned
properly
Move telephone receiver
around ear for clearer
signal. See “Using the
telephone”
Hearing aid requires
adjustment
Consult your hearing
healthcare professional
For any problems not listed in the guide or for
service assistance, contact your hearing healthcare
professional.
32 33
Your ITE hearing aids at a glance
1 Microphone - sound enters your hearing aids
through the microphones. Microphone shield -
protects microphones from dirt & debris
2 Push button - switches between listening
programs
3 Battery door (on & o) - close the door to turn on
your hearing aids, open the door all the way to
turn o your hearing aids or to change the battery
4 Rotary dial - controls the volume
5 Vent - aids in the reduction of occlusion making
your own voice sound better
6 Removal handle - assists in removing very small
hearing aids from the ear canal
1
3
4
5
Full shell Canal
Half shell Mini canal
CIC (Completely-in-the-canal)
1
3
5
6
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
34 35
Putting your ITE hearing aids
inyourears
Your hearing aids may be color-coded either
on the shell or on a label on the hearing aid:
red=right ear; blue = le ear.
Inserting your hearing aid
1. Hold the hearing aid between
your thumb and index nger
with the battery door away
from your ear.
2. If your hearing aid is a CIC,
insert by holding the hearing
aid with the removal handle at
the bottom.
3. Gently insert the canal portion
of the hearing aid into your
ear using your index nger
to push back and tuck the
hearing aid completely into
place. It should t snugly and
comfortably. Gently pull down
and back on your earlobe to
1.
2.
3.
help you insert the hearing aid into your ear
canal more easily.
Removing your hearing aid
1. If your hearing aid is a CIC,
gently pull on the removal
handle. To remove an ITE
hearing aid, grasp it with your
thumb and index nger.
2. Move your jaw up and down
or apply pressure to the back
of your ear to help loosen the
hearing aid.
Note: Do not use the controls or
the battery door to remove your
hearing aids.
1.
2.
36 37
Turning your ITE hearing aids
onando
Your hearing aids have a battery door that acts
as an on/o switch and that allows access to
the battery compartment.
1. On: Close the battery door
fully.
Note: It may take 5 seconds
before the hearing aid turns
on. Your hearing healthcare
provider can increase the
start up delay if required.
2. O: Open the battery door
all the way to turn o the
hearing aid or access and
change the battery.
1.
2.
ITE battery information
To replace the battery, fully open the battery
door for access to the battery compartment.
Low battery warning
Two long beeps indicate the hearing aid battery
is low. Aer the low battery warning, sounds
may not be as clear. This is normal and can be
xed by changing the batteries in the hearing
aids.
If you are not able to hear the low battery
warning, your hearing healthcare professional
can change its pitch or loudness. If you prefer, it
can be turned o entirely.
Your hearing aids are designed to generate a
low battery warning every 30 minutes until you
change the batteries, but depending on the
condition of the batteries, they may die before
another low battery warning occurs. Therefore,
it is recommended that the batteries are
replaced as soon as possible once you hear the
low battery warning.
38 39
Replacing the battery
1. Gently swing out the battery door with your
ngernail.
2. Grasp the battery with your thumb and
index nger and remove.
3. Insert the new battery into the battery
compartment with the plus (+) sign on the
battery facing the same way as the plus (+)
sign on the side of the battery door. This will
ensure that the battery door closes properly.
Note: If the battery is inserted incorrectly, the
hearing aid will not turn on.
4. Close the battery door.
Plus (+) signs
Plus (+) signs
Caring for batteries
Always discard batteries in a safe and
environmentally friendly way.
To prolong battery life, remember to turn your
hearing aids o when not in use, especially
when asleep.
Remove the batteries and keep the battery door
open while hearing aids are not being worn,
especially when asleep. This will allow internal
moisture to evaporate.
40 41
Operating instructions
Your hearing aids may come with two controls
that allow you to further adjust them – a rotary
dial and a push button.
Rotary dial - volume control
The rotary dial on your hearing aids can
be set up as a volume control. If the
rotary dial has been congured as a
volume control:
• Rotate dial slowly forward towards your nose
to increase the volume.
• Rotate the dial slowly backward away from
your nose to decrease the volume.
As you change the volume level, your hearing
aids will beep.
Volume setting Beeps
Suggested volume level 1 beep
Turning volume up short beep
Turning volume down short beep
Maximum volume level 2 beeps
Minimum volume level 2 beeps
Push button - program control
Your hearing aids may be equipped
with a push button which can be used
to switch between programs.
If the push button has been congured as a
program control, each time you push the button,
you will move to a new hearing aid program.
Your hearing aids beep to indicate which
program you are in.
Program 1 (e.g. AutoMic) 1 beep
Program 2 (e.g. speech in noise) 2 beeps
Program 3 (e.g. telephone) 3 beeps
Program 4 (e.g. music) 4 beeps
Please see the front of this booklet for a listing
of your personalized programs.
42 43
Cleaning your ITE hearing aids
Use a so cloth to clean your hearing aid at the
end of each day, and place it in its case with
the battery door open to allow moisture to
evaporate.
Ear wax is natural and common. Ensuring your
hearing aids are free of ear wax is an important
step in your daily cleaning and maintenance
routine.
Using the brush that was provided with your
hearing aids, clean ear wax from your hearing
aids everyday.
Never use alcohol to clean your hearing aids.
Do not use sharp tools to dislodge ear wax.
Sticking household items into your hearing aids
can seriously damage them.
Talk to your hearing healthcare professional
about regular appointments to have the wax
removed from your hearing aids.
Assistive listening devices for ITEs
Listening in public places
Telecoils pick up electromagnetic energy and
convert it into sound. Your hearing aid’s telecoil
option can help you listen in public places
equipped with telecoil compatible assistive
listening devices such as a loop system.
Whenyou see this symbol, it means
that there is a loop system installed;
this loop system is compatible with
your hearing aid. Please contact your hearing
healthcare professional for more information on
loop systems.
44 45
Cause Possible remedy
No sound
Not turned on Turn on
Low/dead battery Replace battery
Poor battery contact Consult your hearing
healthcare professional
Battery upside down Insert battery plus (+) side
up
Hearing aids blocked with
ear wax
See “Cleaning your
hearing aids.” Consult
your hearing healthcare
professional
ITE troubleshooting guide
Cause Possible remedy
Not loud enough
Low volume Turn up volume; see
hearing healthcare
professional for models
without a manual volume
control or if problem
persists
Low battery Replace battery
Hearing aids not inserted
properly
See “Putting your hearing
aids in your ears.” Remove
and reinsert carefully
Change in hearing Consult your hearing
healthcare professional
Hearing aids blocked with
ear wax
See “Cleaning your
hearing aids.” Consult
your hearing healthcare
professional
46 47
Cause Possible remedy
Intermittent
Low battery Replace battery
Dirty battery contact Consult your hearing
healthcare professional
Two long beeps
Low battery Replace battery
Whistling
Hearing aids not inserted
properly
See “Putting your hearing
aids in your ears.” Remove
and reinsert carefully
Hand/clothing near ear Move hand/clothing away
from your ear
Poorly tting hearing aids Consult your hearing
healthcare professional
Cause Possible remedy
Not clear, distorted
Poorly tting hearing aids Consult your hearing
healthcare professional
Hearing aids blocked with
ear wax
See “Cleaning your
hearing aids.” Consult
your hearing healthcare
professional
Low battery Replace battery
Weak on the telephone
Low volume Turn up volume
Telephone not positioned
properly
Move telephone receiver
around ear for clearer
signal. See “Using the
telephone”
Hearing aid requires
adjustment
Consult your hearing
healthcare professional
For any problems not listed in the guide or for
service assistance, contact your hearing healthcare
professional.
48 49
Using the telephone
As telephones do not all work the same, you
may experience dierent results from dierent
phones. You can use many phones by simply
holding the receiver to your ear, without the
need to change to a dedicated telephone
program on your hearing aid. You may need to
move the handset slightly up or back to nd the
position that sounds best to you.
Depending on the phone type you use, your
hearing healthcare professional might have
selected a dedicated phone program on your
hearing aids.
Protecting your hearing aids
• Open the battery door when not in use.
• Always remove your hearing aids when
using hair care products. The hearing aids
can become clogged and cease to function
properly.
• Do not wear your hearing aids in the bath or
shower or immerse them in water.
• If your hearing aids do become wet, do
not attempt to dry them in an oven or
microwave. Do not adjust any controls.
Open the battery doors immediately, and
allow your hearing aids to dry naturally for
24 hours.
• Protect your hearing aids from excessive
heat (hair dryer, vehicle glove box or
dashboard).
• Regular use of a dehumidier, such as a
Dri-Aid kit, can help prevent corrosion and
prolong the life of your hearing aids.
• Do not drop your hearing aids or knock them
against hard surfaces.
50 51
Information and explanation of
symbols
xxxx
With the CE symbol, Unitron Hearing confirms that this
Unitron product – including accessories – meets the
requirements of the Medical Devices Directive 93/42/
EEC, as well as the R&TTE Directive 1999/5/EC on radio
and telecommunications transmitters. The numbers
after the CE symbol correspond to the code of certified
institutions under the above-mentioned directives.
This symbol indicates that it is important for the user to
read and take into account the relevant information in
this user guide.
This symbol indicates that it is important for the user to
pay attention to the relevant warning notices in this user
guide.
Important information for handling and product safety.
This symbol indicates that the products described in
these user instructions adhere to the requirements for an
application part of Type B of EN 60601-1. The surface of
the hearing aid is specified as applicated part of Type B.
This symbol shall be accompanied by the name and the
address of the authorised representative in the European
Community.
This symbol shall be accompanied by the name and the
address of the manufacturer (who are placing this device
on the market).
Operating conditions:
This device is designed such that it functions without problems or
restrictions if used as intended, unless otherwise noted in these
user guides.
Transport and storage conditions:
Temperature: –20° to +60° Celsius (–4° to +140° Fahrenheit).
Humidity Transportation: Up to 90% (non condensing).
Humidity Storage: 0% to 70%, if not in use.
Atmospheric pressure: 200 hPA to 1500 hPa.
The symbol with the crossed-out garbage bin is to make
you aware that this device may not be thrown away
as normal household waste. Please dispose of old or
unused devices, at waste disposal sites intended for
electronic waste, or give your device to your hearing
healthcare professional for disposal. Proper disposal
protects the environment and health.
52 53
Patient feedback
Record your specic needs or concerns and bring to
your rst oce visit aer getting your hearing aids.
This will help your hearing healthcare professional to
address your needs.
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Additional notes
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Unitron Hearing
20 Beasley Drive, P.O. Box 9017,
Kitchener, ON N2G 4X1 Canada
Unitron Hearing GmbH
Max-Eyth-Straße 20, 70736
Fellbach-Oeffingen, Germany
For a listing of Unitron group
companies, please visit
www.unitron.com
Distributor
unitron.com
14-021 029-5966-02
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