Unitron Quantum2 HP User Manual

Quantum2 HP
behind-the-ear (BTE)
hearing aid guide

Thank you

Thank you for choosing Unitron hearing aids.
At Unitron, we care deeply about people with

hearing loss. We work closely with hearing
healthcare professionals to make advanced,
purpose-driven solutions available to everyone.
Because hearing matters.

Your hearing aids

Hearing healthcare professional: _______________

___________________________________________

Telephone: _________________________________

Model: ____________________________________

Serial number: ______________________________

Replacement batteries: Size 13

Warranty: __________________________________

Program 1 is for: ____________________________

Program 2 is for: ____________________________

Program 3 is for: ____________________________

Program 4 is for: ____________________________

Date of purchase: ___________________________

Quick reference

Changing batteries Low battery warning

2 beeps every
30 minutes

13

On/O

Plus
(+) signs

Lever

volume control; up=louder, down=soer
SmartFocus™  (comfort-clarity control);

up=clarity, down=comfort

Push button

switching programs
volume control;

right aid=louder, le aid=soer

SmartFocus  (comfort-clarity control);

right aid=clarity, le aid=comfort

Table of contents

Your hearing aids at a glance ..................................................... 2

Warnings .................................................................................... 4

Putting your hearing aids on your ears....................................... 8

Turning your hearing aids on and o ....................................... 10

Batter y information ................................................................... 11

Tips for wearing hearing aids for the rst time .......................... 15

Tinnitus masker ........................................................................ 17

Operating instructions ............................................................. 20

Using the telephone ................................................................. 29

Protecting your hearing aids .................................................... 32

Cleaning your hearing aids ....................................................... 33

Signature features of your hearingaids ................................... 37

Assistive listening devices ....................................................... 39

Troubleshooting guide ..............................................................41

Warning to hearing aid dispensers (tocomplywith the U.S.

Food and Drug Administration (FDA) regulations) .................. 46

Information and explanation of symbols ................................. 49

Compliance information ............................................................51

Patient feedback ...................................................................... 53

Additional notes ....................................................................... 54

On O Open

2 3

Your hearing aids at a glance

1 Earhook - your custom made earmold attaches to

your hearing aids using the earhook

2 Microphone - sound enters your hearing aids

through the microphones. Microphone shield ­protects microphones from dirt & debris

3 Push button - switches between listening programs

or changes the volume level or SmartFocus ,
depending on your customized tting

4 Lever - controls either the volume or SmartFocus ,

depending on your customized tting

5 Battery door (on & o ) - close the door to turn on

your hearing aids, partly open the door to turn o
your hearing aids. Opening the door all the way
gives you access to change the battery

6 Tubing - part of the earmold that attaches it to

theearhook

7 Earmold - allows the sound to pass from the

hearing aids to the ear and holds the hearing aids
in place

8 Slim tube - sound travels down the slim tube to

theear canal

2
3
2

4

5

1

6

7

2
3

2

4

5

8

9

10

9 Dome - holds the slim tube in place in your ear

canal

10 Retention piece - helps prevent the dome and

slim tube from moving out of the ear canal

4 5

Warnings

Hearing aids should only be used as directed

by your physician or hearing healthcare
professional.

Hearing aids will not restore normal

hearing and will not prevent or improve a
hearing impairment resulting from organic
conditions.

Do not use your hearing aids in explosion

hazard areas.

Allergic reactions to hearing aids are unlikely.

However, if you experience itching, redness,
soreness, inflammation or a burning
sensation in or around your ears, inform your
hearing healthcare professional and contact
your physician.

In the unlikely case that any parts remain in

the ear canal aer the removal of the hearing
aid, contact a physician immediately.

Remove your hearing aids for CT and

MRI scans or for other electromagnetic
procedures.

Special care should be exercised in wearing

hearing aids when maximum sound
pressure levels exceed 132 decibels. There
may be a risk of impairing your remaining
hearing. Speak with your hearing healthcare
professional to ensure the maximum output
of your hearing aids is suitable for your
particular hearing loss.

Magnet warnings

Be sure the magnet is securely axed to the

telephone.

Keep loose magnets out of reach of children

and pets.

If the magnet falls into your ear, contact your

hearing healthcare professional.

If the magnet is swallowed, contact your

physician immediately.

The magnet may aect some medical

devices or electronic systems. Always keep
the magnet (or the telephone equipped with
the magnet) at least 30 cm (12”) away from
pacemakers, credit cards, floppy disks or
other magnetically sensitive devices.

6 7

Too high distortion during dialing or

phoning may mean that the phone handset
is stressed by the magnet. To avoid any
damage, please move the magnet to
another place on the telephone receiver.

Battery warnings

Never leave hearing aids or batteries where

small children and pets can reach them.

Never put hearing aids or batteries in

your mouth. If a hearing aid or battery is
swallowed, call a physician immediately.

Precautions

The use of hearing aids is only part of

hearing rehabilitation; auditory training and
lip reading instruction may be required as
well.

In most cases, infrequent use of hearing

aids does not provide full benet. Once you
have become accustomed to your hearing
aids, wear your hearing aids everyday all day.

Your hearing aids use the most modern

components to provide the best possible
sound quality in every listening situation.
However, communication devices such as
digital cell phones can create interference
(a buzzing sound) in hearing aids. If you
experience interference from a cell phone
being used close by, you can minimize this
interference in a number of ways. Switch
your hearing aids to another program, turn
your head in a dierent direction or locate
the cell phone and move away from it.

Note to hearing healthcare professional

Domes should never be tted on patients

with perforated eardrums, exposed middle
ear cavities, or surgically altered ear
canals. In the case of such a condition, we
recommend to use a customized ear mold.

Labeling

The serial number and year of manufacture are

located inside the battery door.

8 9

3. Place the hearing aid over the top of your ear.

Hearing aids with slim tubes

1. Place the hearing aid over
the top of your ear. The
slim tube should lie flush
against your head and not
stick out.

2. Hold the slim tube where it
attaches to the dome and
gently push the dome into
your ear canal.

3. Place the retention piece
in your ear so it rests at the
bottom of the opening of
your ear canal.

Putting your hearing aids on your ears

Your hearing aids may be color-coded with a

small dot on the battery door: red = right ear;
blue = le ear.

Hearing aids with earmolds

1. Hold the earmold between
your thumb and index
nger. The opening should
be pointing in towards
your ear canal with
the hearing aid resting
upwards above your ear.

2. Carefully insert the
earmold in your ear.
You may need to twist
it slightly to the back.

The earmold should t

into your ear snugly and
comfortably. Gently pull
down and back on your
earlobe to help you insert
the earmold into your ear
canal more easily.

1.

1.

2.

3.

3.

2.

10 11

Battery information

To replace the battery, fully open the battery

door for access to the battery compartment.

Low battery warning

Two long beeps indicate the hearing aid battery

is low. Aer the low battery warning, sounds
may not be as clear. This is normal and can be
xed by changing the batteries in the hearing
aids.

If you are not able to hear the low battery
warning, your hearing healthcare professional
can change its pitch or loudness. If you prefer, it
can be turned o entirely.

Your hearing aids are designed to generate a

low battery warning every 30 minutes until you
change the batteries, but depending on the
condition of the batteries, they may die before
another low battery warning occurs. Therefore,
it is recommended that the batteries are
replaced as soon as possible once you hear the
low battery warning.

Turning your hearing aids on and o

Your hearing aids have a three-position battery
door that acts as an on/o switch and that

allows access to the battery compartment.

1. On: Close the battery door
fully.

Note: It may take 5 seconds

before the hearing aid turns
on. Your hearing healthcare
provider can increase the start
up delay if required.

2. O: Partially open the
battery door.

3. Open: Fully open the battery

door to access and change

the battery.

Note: When turning your

hearing aid on and o while it
is on the ear, grasp the top and
bottom of the hearing aid with
your index nger and thumb.
Use the index nger of your
opposite hand to open and
close the battery door.

2.

3.

1.

12 13

Replacing the battery in hearing aids with a
tamper-resistant battery door

Some hearing aids have a tamper­resistant battery door for safety
reasons. To replace the battery,
open the battery compartment
and push the locking piece back
inside the hearing aid using the
tip of a pen.

Remove the old battery. Insert a
new one with the plus (+) sign on
the battery facing the same way
as the plus (+) sign on the side of
the battery door. The new battery
will be secured when you close
the battery door.

Replacing the battery

1. Gently swing out the battery
door with your ngernail.

2. Grasp the battery with your
thumb and index nger and
remove.

3. Insert the new battery into the
battery compartment with the
plus (+) sign on the battery
facing the same way as the
plus (+) sign on the side of the
battery door. This will ensure
that the battery door closes
properly.

Note: If the battery is inserted

incorrectly, the hearing aid will
not turn on.

4. Close the battery door.

2.

3.

1.

4.

2.

3.

1.

14 15

Caring for batteries

Always discard batteries in a safe and

environmentally friendly way.

To prolong battery life, remember to turn your

hearing aids o when not in use, especially
when asleep.

Remove the batteries and keep the battery door
open while hearing aids are not being worn,
especially when asleep. This will allow internal
moisture to evaporate.

Tips for wearing hearing aids for the

rst time

• Start in a quiet room at home rst to get

used to the new sound quality. Sounds like
the ticking of a clock, the humming of the
computer, the beep of the microwave or the
rustling of clothes or paper may seem loud
to you at rst, because you have not been
hearing them properly for a long time.

• Read aloud to yourself and learn to adjust

the volume of your own voice when you are
wearing the hearing aids.

• Talk to dierent people and learn how to

distinguish between dierent sound patterns
again.

• It will take some time before you are

completely used to your hearing aids and can
fully enjoy the benets.

• Wear your hearing aids for as many hours a

day as you can, and for a little longer each
day.

16 17

• Make notes at the back of this booklet,

write down dicult situations and describe
what any unpleasant noises were like. This
information will help your hearing healthcare
professional to ne-tune the hearing aids
better for your needs.

• Involve your family and friends in this

familiarization period. For example,
ask someone to set the television to a
comfortable volume.

• When you are beginning to get used to

wearing the hearing aids, wear them in more
dicult listening environments such as the
oce, at parties or in restaurants. This can
be dicult even for people who can hear
normally. Give yourself time to regain your
ability to hear in these dicult situations.

• Make your hearing aids part of your everyday

life and be patient with yourself while you are
learning to hear sounds correctly.

Tinnitus masker

Unitron’s tinnitus masker is a broadband sound
generator available on the Unitron Era

™

hearing
aid platform. It provides a means of sound
enrichment therapy that can be used as part of
a personalized tinnitus management program
to provide temporary relief from tinnitus.

The underlying principle of sound enrichment

is to provide supplementary noise stimulation
which can help defocus your attention from
your tinnitus and avoid negative reactions.
Sound enrichment, coupled with instructional
counseling, is an established approach to
managing tinnitus.

Tinnitus masker warnings

Air conduction hearing aids with Unitron’s

tinnitus masker are to be tted by a hearing
healthcare professional familiar with the
diagnosis and management of tinnitus.

18 19

Should you develop any side eects while

using Unitron’s tinnitus masker, you should
discontinue use of the device and seek a
medical evaluation. Side eects include
headaches, nausea, dizziness, heart
palpitations or decrease in auditory function

(such as decreased tolerance to loudness,

speech not as clear or worsening of tinnitus).

The volume of Unitron’s tinnitus masker

can be set to a level which could lead to
permanent hearing damage when used
for a prolonged period of time. Should the
tinnitus masker be set to such a level in
your hearing aid, your hearing healthcare
professional will advise you of the maximum
amount of time per day you should use the
tinnitus masker. The tinnitus masker should
never be used at uncomfortable levels.

Important information

Unitron’s tinnitus masker generates sounds

that are used as part of your personalized
tinnitus management program to provide
temporary relief from tinnitus. It should
always be used as prescribed by a hearing
healthcare professional who is familiar with
the diagnosis and treatment of tinnitus.

Good health practice requires that a person

reporting tinnitus have a medical evaluation
by a licensed ear physician before using
a sound generator. The purpose of such
an evaluation is to ensure that medically
treatable conditions, which may be causing
tinnitus, are identied and treated prior to
using a sound generator.

Unitron’s tinnitus masker is intended for

adults 18 years of age or older who have
both hearing loss and tinnitus.

20 21

Operating instructions

Your hearing aids come with two controls that

allow you to further adjust them – a lever and a
push button.

Lever

The lever on your hearing aids can be
set up as either a volume control or a
SmartFocus 2 control.

Volume control

If the lever has been congured as a volume
control:

• Press up to increase volume.

• Press down to decrease volume.

As you change the volume level, your hearing

aids will beep.

Volume setting Beeps

Suggested volume level

1 beep

Turning volume up

short beep

Turning volume down

short beep

Maximum volume level

2 beeps

Minimum volume level

2 beeps

SmartFocus 2 (comfort-clarity control)

If the lever has been congured as a
SmartFocus2 control:

• Press up to increase clarity of speech.

• Press down to decrease overall noise or

improve listening comfort.

Each step will change the hearing aid
performance. Sometimes multiple steps are
required to achieve the desired listening results.

Aer each press wait for about 4-5 seconds

to allow the hearing aid to adjust to the new

setting.
As you change the SmartFocus 2 level, your

hearing aids will beep.

22 23

For more information or details, please see
page 36.

SmartFocus  setting Beeps

Ideal comfort and clarity level

1 beep

Increase sound clarity level

short beep

Increase listening comfort

short beep

Maximum sound clarity level

2 beeps

Maximum listening comfort level

2 beeps

Tamper-resistant cover

Some hearing aids are tted with
tamper-resistant covers instead of
levers to prevent someone from
accidentally adjusting the hearing aids.

The cover can still be used to make

adjustments but it requires using a
ngernail or a small tool to push up or
down.

Push button

Your hearing aids are equipped with
a push button which can be set for
switching between programs, to adjust

your volume or adjust SmartFocus

.

Program control

If the push button has been congured as a

program control, each time you push the button,
you will move to a new hearing aid program.

Your hearing aids beep to indicate which

program you are in.

Program 1

(e.g. Automatic Program)

1 beep

Program 2 (e.g. speech in noise)

2 beeps

Program 3 (e.g. easy-t/telephone)

3 beeps

Program 4 (e.g. music)

4 beeps

Easy-t/telephone (see pg 28)

short melody

Easy-DAI (see pg 39)

short melody

DuoLink (if enabled)

(see pg 26)

Opposite ear beeps
the same as side
being adjusted

Please see the front of this booklet for a listing

of your personalized programs.

24 25

Volume control

If your push button has been congured as a
volume control:

• Push the button on your right hearing aid to

increase the volume in both hearing aids.

• Push the button on your le hearing aid to

decrease the volume in both hearing aids.

Volume setting Beeps

Suggested volume level

1 beep

Turning volume up

short beep

Turning volume down

short beep

Maximum volume level

2 beeps

Minimum volume level

2 beeps

SmartFocus 2 (comfort-clarity control)

If the push button has been congured as a
SmartFocus2 control:

• Push the button on your right hearing aid to

increase clarity of speech.

• Push the button on your le hearing aid to

decrease overall noise or improve listening
comfort.

Each step will change the hearing aid
performance. Sometimes multiple steps are
required to achieve the desired listening results.

Aer each press wait for about 4-5 seconds

to allow the hearing aid to adjust to the new

setting.
As you change the SmartFocus2 level, your

hearing aids will beep.
For more information or details, please see

page 36.

26 27

SmartFocus 2 setting

Beeps

Ideal comfort and clarity level

1 beep

Increase sound clarity level

short beep

Increase listening comfort

short beep

Maximum sound clarity level

2 beeps

Maximum listening comfort level

2 beeps

Tinnitus masker

If your hearing healthcare professional has
congured both a tinnitus masker program and
a volume control, you can adjust the tinnitus
masker level while you are in the tinnitus
masker program. To adjust the noise level:

• Press + to increase

• Press – to decrease

As you change the level, your hearing aids will

beep.
For more information or details, please see

page 17.

DuoLink

If DuoLink is enabled, then changing the

volume, program or SmartFocus 2 setting on
one hearing aid, will automatically make the
change to both hearing aids at the same time.

DuoLink works for both the push button and

the lever.

For example, if your push button is congured
as a program control and DuoLink is enabled,

when you push the button on your right hearing
aid, the program will change on both hearing
aids.

28 29

Learning

Over time, the hearing aid will record your
preferred settings and change the start up
position on your volume or SmartFocus 2
within the range that the hearing healthcare
professional has given you access to, if they
have enabled this feature. For example, if the
hearing healthcare professional has given
your volume control 5 steps down and 5 steps
up, and you use it always at 3 steps down, the
hearing aid will learn this over time and place
your start up position at 3 steps down.

The learning feature does not apply to tinnitus

masker settings.

Remote control

Your hearing aids may also come with an

optional remote control which allows you to
switch between dierent listening programs,
and change your volume or SmartFocus 2
settings.

Using the telephone

As telephones do not all work the same, you

may experience dierent results from dierent

phones. You can use many phones by simply

holding the receiver to your ear, without the

need to change to a dedicated telephone

program on your hearing aid. You may need to

move the handset slightly up or back to nd the

position that sounds best to you.

Depending on the phone type you use, your

hearing healthcare professional might have
selected a dedicated phone program on your

hearing aids. Your hearing aids may have an
automatic telephone program (easy-t feature),

which automatically switches to a dedicated

telephone program when a telephone receiver

is brought close to one of your hearing aids. You

will hear a short melody to indicate you are in

the telephone (easy-t) program.
When the receiver is moved away from the

hearing aid, it will automatically return to the

previous listening program. If the hearing aid
does not switch to the telephone program

30 31

automatically when the telephone receiver is
held to the ear, the magnet for easy-t hearing
aids should be attached to the telephone
receiver. The magnet is designed to strengthen
the magnetic eld at the ear piece of hearing
aid compatible telephones.

To ax the optional magnet:

1. Clean the telephone receiver.
Hold the magnet near
the “listening end” of your
telephone receiver and release
it. The magnet will flip to the
appropriate side and seek
the optimal position on the
telephone receiver.

2. Place the double-sided tape
in this optimal position on the
telephone receiver.

3. Attach the magnet to the tape.

Your hearing healthcare professional may also

have set up a phone program that you can
access through the push button on your hearing
aids, or through your optional remote control.

If your hearing aids are congured to work with

the wireless uDirect

™

 neck worn accessory,

you might benet from a Bluetooth

®

hands
free option. Refer to the uDirect  user guide for
more information.

The Binaural Phone feature enables you to hold

a phone to one ear and hear the sound clearly

in both ears. No accessories are required.

® Bluetooth is a registered trademark of Bluetooth SIG Inc.

1.

2.

3.

32 33

Protecting your hearing aids

• Open the battery door when not in use.

• Always remove your hearing aids when

using hair care products. The hearing aids
can become clogged and cease to function
properly.

• Do not wear your hearing aids in the bath or

shower or immerse them in water.

• If your hearing aids do become wet, do not

attempt to dry them in an oven or microwave.
Do not adjust any controls. Open the battery
doors immediately, and allow your hearing
aids to dry naturally for 24 hours.

• Protect your hearing aids from excessive heat

(hair dryer, vehicle glove box or dashboard).

• Regular use of a dehumidier, such as a

Dri-Aid kit, can help prevent corrosion and
prolong the life of your hearing aids.

• Do not drop your hearing aids or knock them

against hard surfaces.

Cleaning your hearing aids

Use a so cloth to clean your hearing aid at the

end of each day, and place it in its case with

the battery door open to allow moisture to

evaporate.

Ear wax is natural and common. Ensuring your

hearing aids are free of ear wax is an important
step in your daily cleaning and maintenance
routine.

Never use alcohol to clean your hearing aids,

earmolds or domes.

Do not use sharp tools to dislodge ear wax.

Sticking household items into your hearing aids

or earmolds can seriously damage them.

Cleaning your earmolds

Clean the earmold and the outside
of the earhook with a damp cloth at

the end of each day.

Do not use alcohol to clean your earmolds.

If the earmolds become plugged, clear the
opening with a wax loop or pipe cleaner.

34 35

If your physician prescribes eardrops, clean
any moisture that may get into the earmolds or

tubing to prevent plugging.

If the earmolds require further cleaning:

1. Disconnect the plastic tube from the hook of
the hearing aid, by holding the hearing aid in

one hand and gently pulling the tubing away

from the earhook.

2. Wash only the earmolds and tubing in warm
water with a mild soap.

3. Rinse them with cool water and dry
overnight.

4. Make sure the earmold tubes are completely
dry. Reconnect them to the earhook on your
hearing aid by sliding the tubing back on

to the earhook. Use of a hearing aid blower

can assist with removing moisture/debris

from the tube. See your hearing healthcare
professional for more information.

Cleaning your slim tubes and domes

You should have the slim tubes
and domes replaced by your

hearing healthcare professional

approximately every three to six

months or when they become

sti, brittle, or discolored.
Clean the outside of the domes at the end of

each day with a damp cloth.
You should also clean the slim tubes

periodically, with the cleaning pin provided,
when you begin to notice debris in and around
the tubes.

1. Hold the slim tube in one hand and the
hearing aid in the other hand.

2. Gently turn the hearing aid until it detaches
from the slim tube.

3. Use a damp cloth to clean the outside of the
slim tube and dome.

4. Remove the dome from the slim tube by
pulling gently, before cleaning the slim tube.

36 37

5. Using the black cleaning
pin provided in the
kit, gently insert the
cleaning pin where the
slim tube attaches to the
hearing aid and push the
pin all the way through the tube.

Note: The slim tubes and domes should never

be rinsed or submerged in water as water drops
may become lodged in the tube, block sound
or damage the electrical components of the
hearing aid.

6. Once the slim tube has been cleaned,
reattach it by gently turning the hearing aid
onto the slim tube.

7. Reattach the dome to the slim tube by gently
pushing it back onto the threading at the
end of the tube. You will feel the dome click
onto the ridges of the slim tube, and you
won’t be able to push it any further.

Signature features of your
hearingaids

SmartFocus 2 (comfort-clarity control)

Your hearing aids automatically adjust to focus
on hearing speech more clearly or to provide
comfort in noisy situations. Some hearing aid

models have either a control and/or a remote to

adjust SmartFocus2 settings.

• Adjusting SmartFocus 2 up causes your

hearing aids to focus more on speech clarity.

• Adjusting SmartFocus 2 down causes your

hearing aids to soen background noise,
providing more comfort.

Please talk with your hearing healthcare
professional to nd out which controls have
been programmed for SmartFocus 2.

As you adjust SmartFocus 2, your hearing aids

will gradually learn your preferred SmartFocus2

settings.

38 39

Binaural Phone

The Binaural Phone feature enables you to hold

a phone to one ear and hear the sound clearly in
both ears. No accessories are required.

uDirect  and uTV 

The uDirect  and uTV™  are optional

accessories for your hearing aids.

• uDirect  provides easy, hands-free access to

Bluetooth enabled devices, such as mobile
phones. It also has a wired audio jack to plug
in devices like MP3 players, and can provide
remote control functions to adjust your
hearing aids for increased listening comfort.

• uTV  is used with the uDirect  to send sound

from your TV directly to your hearing aids. The
uTV  can also transmit sound from stereo
systems, computers and other audio sources.

For more information on using the uDirect 
or uTV , please see the user guide for that
accessory. For information on how to get a
uDirect  or uTV  accessory, please contact your
hearing healthcare professional.

Assistive listening devices

Listening in public places

Telecoils pick up electromagnetic energy and

convert it into sound. Your hearing aid’s telecoil
option can help you listen in public places
equipped with telecoil compatible assistive
listening devices such as a loop system.
When you see this symbol, it means

that there is a loop system installed;
this loop system is compatible with
your hearing aid. Please contact your hearing
healthcare professional for more information on

loop systems.

Connecting to external audio sources

Your hearing aids may feature
an optional direct audio input
(DAI) to connect to other audio
sources, such as a stereo or

television, using an FM system
or a cable. The uDirect , an
optional wireless accessory,
also has a DAI jack.

40 41

Easy-DAI automatically selects your direct
audio input program when a DAI signal is
detected by your hearing aids. A short melody
will play to conrm that easy-DAI is activated.
When you disconnect the DAI input, your
hearing aids will return to the program you were
in prior to switching.

Ask your hearing healthcare professional for

information about the direct audio input system
and a connector cord.

Cause Possible remedy

No sound

Not turned on Turn on

Low/dead battery Replace battery

Poor battery contact Consult your hearing

healthcare professional

Battery upside down Insert battery plus (+) side

up

Earmolds/slim tubes/
domes blocked with
earwax

Clean earmolds/ domes.
See “Cleaning your hearing
aids.” Use cleaning pin to
dislodge ear wax in slim
tubes. Consult your hearing
healthcare professional

Plugged microphone
shield

Consult your hearing
healthcare professional

Troubleshooting guide

42 43

Cause Possible remedy

Not loud enough

Low volume Turn up volume; see

hearing healthcare
professional for models
without a manual volume
control or if problem
persists

Low battery Replace battery

Earmolds/slim tubes/
domes not inserted
properly

See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully

Change in hearing Consult your hearing

healthcare professional

Earmolds/slim tubes/
domes blocked with
earwax

Clean earmolds. See
“Cleaning your hearing
aids.” Use cleaning pin to
dislodge ear wax in slim
tubes. Consult your hearing
healthcare professional

Plugged microphone
shield

Consult your hearing
healthcare professional

Cause Possible remedy

Intermittent

Low battery Replace battery

Dirty battery contact Consult your hearing

healthcare professional

Two long beeps

Low battery Replace battery

Whistling

Earmolds/slim tubes/
domes not inserted
properly

See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully

Hand/clothing near ear Move hand/clothing away

from your ear

Poorly tting earmolds/
slim tubes/domes

Consult your hearing
healthcare professional

44 45

Cause Possible remedy

Not clear, distorted

Poorly tting earmolds/
slim tubes/domes

Consult your hearing
healthcare professional

Earmolds/slim tubes/

domes blocked with

earwax

Clean earmolds. See
“Cleaning your hearing
aids.” Use cleaning pin to
dislodge ear wax in slim
tubes. Consult your hearing
healthcare professional

Low battery Replace battery

Plugged microphone
shield

Consult your hearing
healthcare professional

Earmolds/slim tubes/domes falling out of ear

Poorly tting earmolds/
slim tubes/domes

Consult your hearing
healthcare professional

Earmolds/slim tubes/

domes not inserted

properly

See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully

Cause Possible remedy

Weak on the telephone

Telephone not positioned

properly

Move telephone receiver
around ear for clearer
signal. See “Using the
telephone”

Hearing aid requires
adjustment

Consult your hearing
healthcare professional

For any problems not listed in the guide, contact your
hearing healthcare professional.

46 47

Warning to hearing aid dispensers
(tocomplywith the U.S. Food and Drug
Administration (FDA) regulations)

A hearing aid dispenser should advise a prospective hearing aid

user to consult promptly with a licensed physician (preferably

an ear specialist) before dispensing a hearing aid if the hearing

aid dispenser determines through inquiry, actual observation,

or review of any other available information concerning the

prospective user, that the prospective user has any of the

following conditions: (i) Visible congenital or traumatic deformity

of the ear. (ii) History of active drainage from the ear within the

previous 90 days. (iii) History of sudden or rapidly progressive

hearing loss within the previous 90 days. (iv) Acute or chronic

dizziness. (v) Unilateral hearing loss of sudden or recent onset

within the previous 90 days. (vi) Audiometric air-bone gap

equal to or greater than 15 decibels at 500 hertz (Hz), 1,000

Hz, and 2,000 Hz. (vii) Visible evidence of signicant cerumen

accumulation or a foreign body in the ear canal. (viii) Pain

or discomfort in the ear. Special care should be exercised in

selecting and tting a hearing aid whose maximum sound

pressure level exceeds 132 decibels because there may be risk

of impairing the remaining hearing of the hearing aid user. [This

provision is required only for those hearing aids with a maximum

sound pressure capability greater than 132 decibels (dB).]

Important notice for prospective hearing aid users

Good health practice requires that a person with a hearing loss

have a medical evaluation by a licensed physician (preferably

a physician who specializes in diseases of the ear) before

purchasing a hearing aid.

Licensed physicians who specialize in diseases of the ear
are oen referred to as otolaryngologists, otologists or
otorhinolaryngologists. The purpose of medical evaluation is
to assure that all medically treatable conditions that may aect
hearing are identied and treated before the hearing aid is
purchased. Following the medical evaluation, the physician will

give you a written statement that states that your hearing loss

has been medically evaluated and that you may be considered
a candidate for a hearing aid. The physician will refer you to an
audiologist or a hearing aid dispenser, as appropriate, for a
hearing aid evaluation. The audiologist or hearing aid dispenser
will conduct a hearing aid evaluation to assess your ability to
hear with and without a hearing aid. The hearing aid evaluation
will enable the audiologist or dispenser to select and t a hearing
aid to your individual needs. If you have reservations about your
ability to adapt to amplication, you should inquire about the
availability of a trial-rental or purchase-option program. Many
hearing aid dispensers now oer programs that permit you to
wear a hearing aid for a period of time for a nominal fee aer
which you may decide if you want to purchase the hearing aid.
Federal law restricts the sale of hearing aids to those individuals
who have obtained a medical evaluation from a licensed
physician. Federal law permits a fully informed adult to sign a
waiver statement declining the medical evaluation for religious or
personal beliefs that preclude consultation with a physician. The

exercise of such a waiver is not in your best health interest and its

use is strongly discouraged.

48 49

Children with hearing loss

In addition to seeing a physician for a medical evaluation, a

child with a hearing loss should be directed to an audiologist

for evaluation and rehabilitation since hearing loss may cause

problems in language development and the educational

and social growth of a child. An audiologist who is qualied

by training and experience to assist in the evaluation and

rehabilitation of a child with hearing loss is recommended.

Cell phone

Some hearing aid users have reported a buzzing sound in their

hearing aids when they are using cell phones. According to the

ANSI C63.19 standard, the compatibility of a particular hearing

aid and cell phone can be predicted by adding the rating for the

hearing aid immunity to the rating for the cell phone emissions.
The sum of the hearing aid rating (e.g. M2/T2 = 2) and the

telephone rating (e.g. M3/T3 = 3) is 5, and any combination

that equals 5 will provide ‘normal use’. A sum of 6 or greater

indicates ‘excellent performance’. The equipment performance,

measurements, categories and system classications are based

upon the best information available but cannot guarantee that all

users will be satised.

The rating of this hearing aid is at least M2/T2. Your hearing

healthcare professional can provide the actual rating for this

hearing aid.

Note: The performance of the individual hearing aids may

vary with individual cell phones. Therefore, please try the
hearing aid with your cell phone or, if you are purchasing a
new phone, please be sure to try it with your hearing aid prior
to purchase. For additional guidance, please ask your hearing
healthcare professional for the booklet entitled “Hearing aid
compatibility with digital wireless cell phones.”

Information and explanation of symbols

xxxx

The CE symbol is a conrmation by Unitron that this

Unitron product meets the requirements of the R&TTE

Directive 1999/5/EC on Radio and Telecommunication
Terminal Equipment. The numbers aer the CE symbol
are the numbers of the consulted certied bodies
under the above mentioned directives.

This symbol indicates that it is important for the user to
read and take into account the relevant information in

this user guide.

This symbol indicates that it is important for the user

to pay attention to the relevant warning notices in this
user guide.

Important information for handling and product safety.

Australian EMC and Radiocommunications compliance

label.

This symbol indicates that the products described in

these user instructions adhere to the requirements for
an application part of Type B of EN 60601-1. The surface
of the hearing aid is specied as applicated part of
Type B.

50 51

Operating conditions:

This device is designed such that it functions without problems or
restrictions if used as intended, unless otherwise noted in these
user guides.

0° to 55° Celsius and relative humidity of <95% (non condensing).

Transport and storage conditions:

Temperature: –20° to +60° Celsius (–4° to +140° Fahrenheit).

Humidity Transportation: Up to 90% (non condensing).
Humidity Storage: 0% to 70%, if not in use.
Atmospheric pressure: 200 hPA to 1500 hPa.

The symbol with the crossed-out garbage bin is to make
you aware that this device may not be thrown away
as normal household waste. Please dispose of old or
unused devices, at waste disposal sites intended for
electronic waste, or give your device to your hearing

healthcare professional for disposal. Proper disposal

protects the environment and health.

The Bluetooth® word mark and logos are registered

trademarks owned by Bluetooth SIG, Inc. and any

use of such marks by Unitron is under license. Other

trademarks and trade names are those of their

respective owners.

Quantum

2

Quantum

2

is a trademark of Unitron.

Compliance information

Declaration of conformity

Hereby Unitron declares that this Unitron product meets the
requirements of the Medical Devices Directive 93/42/EEC as
well as the Radio and Telecommunications Terminal Equipment
Directive 1999/5/EC. The full text of the Declaration of Conformity

can be obtained from the manufacturer.

The hearing aid described in this user guide is certied under:

Standard hearing system

USA FCC ID: VMY-UWBTE1
Canada IC: 2756A-UWBTE1

Notice 1

This device complies with Part 15 of the FCC Rules and with RSS­210 of Industry Canada. Operation is subject to the following two
conditions:

1) this device may not cause harmful interference, and

2) this device must accept any interference received, including
interference that may cause undesired operation.

Notice 2

Changes or modications made to this device not expressly
approved by Unitron may void the FCC authorization to operate
this device.

52 53

Notice 3

This device has been tested and found to comply with the limits

for a Class B digital device, pursuant to Part 15 of the FCC Rules
and ICES-003 of Industry Canada. These limits are designed to
provide reasonable protection against harmful interference in
a residential installation. This device generates, uses and can
radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this
device does cause harmful interference to radio or television
reception, which can be determined by turning the equipment o
and on, the user is encouraged to try to correct the interference
by one or more of the following measures:

• Reorientorrelocatethereceivingantenna

• Increasetheseparationbetweentheequipmentandreceiver

• Connectthedeviceintoanoutletonacircuitdierentfrom

that to which the receiver is connected

• Consultthedealeroranexperiencedradio/TVtechnicianfor

help

Patient feedback

Record your specic needs or concerns and bring to
your rst oce visit aer getting your hearing aids.

This will help your hearing healthcare professional

to address your needs.

________________________________________

________________________________________

________________________________________

________________________________________

________________________________________

________________________________________

________________________________________

________________________________________

________________________________________

________________________________________

54

Additional notes

___________________________________________

___________________________________________

___________________________________________

___________________________________________

___________________________________________

___________________________________________

___________________________________________

___________________________________________

___________________________________________

___________________________________________

___________________________________________

Unitron Hearing Ltd.

20 Beasley Drive, P.O. Box 9017,

Kitchener, ON N2G 4X1 Canada

European Representative

Max-Eyth-Straße 20, 70736

Fellbach-Oengen, Germany

For a listing of Unitron group

companies, please visit

www.unitron.com

Distributor

unitron.com

13-026 029-5928-02