Passport
™
BTE Guide
Moxi™/ Moda™II
Table of Contents
Your Passport™ Hearing Instruments ............................1
Overview of your Passport™ Hearing Instrument .........2
Features of your Passport™ Hearing Instrument ..........4
Putting your Hearing Instruments on your Ears .............5
Turning your Hearing Instruments On and Off ..............6
Battery Information.........................................................7
Operating Instructions....................................................9
Caring for your Hearing Instruments.............................13
Cleaning your Hearing Instruments ..............................14
Signature Features of your Passport™ Hearing
Instruments ................................................................17
Assistive Listening Devices...........................................18
Warnings .......................................................................19
Troubleshooting Guide .................................................23
Warning to Hearing Instrument Dispensers ................26
Your Passport™ Hearing Instruments
Hearing Healthcare Professional: _______________________
___________________________________________________
Telephone: _________________________________________
Model:_____________________________________________
Serial Number: ______________________________________
Replacement Batteries: Size 312
Warranty: __________________________________________
Program 1 is the Automatic Program
Program 2 is the manual program for: ___________________
Program 3 is the manual program for: ___________________
Program 4 is the manual program for: ___________________
Date of Purchase:____________________________________
1
Overview of your Passport™ Hearing
Instrument
The diagrams below identify some of the components
on your hearing instruments. Have your hearing
healthcare professional place a check beside the
diagram that best describes your hearing instrument
style and attachment.
2
Moda II with earmold
Moda II with slim tube and dome
1
2
3
7
8
1
2
3
5
4
6
Moda II Legend
1 Microphone and
Microphone Shield
2 Program Button or
Volume Control
(depending on your
customized fitting)
3 Battery Door/
On & Off Switch
4 Tube
5 Dome
6 Retention Piece
7 Earhook
8 Earmold
Moda™ II Attachment Style (check one)
3
Moxi Legend
1 Microphone and
Microphone Shield
2 Program Button or
Volume Control
(depending on your
customized fitting)
3 Battery Door/
On & Off Switch
4 Tube
5 Speaker
6 Shell
7 Dome
Moxi with Shell
Moxi with Dome
1
2
3
5
4
6
1
2
3
5
4
7
Moxi™ Attachment Style (check one)
My hearing instrument has (check all that apply)
Program Button
Push Button Volume Control
Optional Accessories (check all that apply)
Smart Control
See Smart Control User Guide for more information.
4
Features of your Passport™ Hearing
Instrument
Passport premium hearing instruments come
equipped with the following features:
• Automatic listening program
• 3 additional manual programs
• Ability to adjust your personal comfort and clarity
settings via smartFocus on Smart Control
It may take some time for you to fully adjust to your
new hearing instruments. In the beginning, do not feel
as though you need to wear them for longer than is
comfortable. Depending on your previous experience
with hearing instruments can increase wearing time
gradually until you have fully adjusted to them.
Eventually, you should wear your passport hearing
instruments all day every day.
Please consult your hearing healthcare professional
regarding any adjustments you may require to ensure
that you are happy with your hearing instrument. For
instance, pitch and loudness of the beeps can be
adjusted or turned off entirely. Also note that this is a
general guide and your hearing healthcare
professional may have enabled or disengaged certain
features depending on your requirements.
5
Putting your Hearing Instruments on
your Ears
Your Passport hearing instruments may be color-coded
red for your right ear and blue for your left ear. This
color indicator is located inside the battery door with a
small colored dot.
Passport with Domes
1. Hold the tube where it
attaches to the dome and
gently push the dome
into your ear canal. The
tube should lie flush against your head and not
stick out.
2. Place Passport over the top of your ear.
3. Place the retention piece in your ear so it rests at
the bottom of the opening of your ear canal.
Passport with Earmolds/Shells
1. Carefully insert the
earmold/shell into
your ear. The
earmold/shell
should fit into your ear snugly and comfortably. The
tube should lie flush against your heard and not
stick out.
2. Place Passport over the top of your ear.
Turning your Hearing Instruments On
and Off
Your hearing instruments have a three-position battery
door that acts as an off/on switch and that allows
access to the battery compartment.
ON:
To turn the hearing instruments on, close the battery door
fully. Note: It may take 5 seconds before the hearing
device turns on. Your hearing healthcare provider can
additionally increase the start up delay if required.
OFF:
To turn the hearing instrument off, partially open the
battery door. This position also allows excess moisture
to vent away from the battery compartment.
on off open
Note: When turning your hearing instrument on
and off while it is on the ear, grasp the top and
bottom of the instrument with your index finger
and thumb. Use the index finger of your opposite
hand to open and close the battery door.
6
Battery Information
To replace the hearing instrument battery, fully open
the battery door for access to the battery
compartment.
Low Battery Warning
When you hear two long beeps, your hearing
instruments are warning you that their batteries are
low. You will hear the warning approximately every 30
minutes until you change the batteries or the batteries
die. After the first warning, you may experience some
reduction in sound quality. This is normal and can be
remedied by inserting fresh batteries in the hearing
instruments.
Replacing the Battery
1. Gently swing out the
battery door with your
fingernail, or grasp the top
and bottom of the
instrument with your index
finger and thumb. You can
use your index finger to
open and close the battery
door if this is easier.
2. Grasp the battery with your
thumb and index finger and remove.
7
Plus (+)
Signs
3. Insert the new battery into the battery
compartment with the plus (+) sign on the battery
facing the same way as the plus (+) sign on the
edge of the battery door. This will ensure that the
battery door closes properly.
Note: If the battery is inserted incorrectly, the door
will not close.
4. Close the battery door.
Caring for Batteries
• Always discard batteries in a safe and
environmentally friendly way.
• To prolong battery life, remember to turn your
hearing devices off when not in use.
• Remove the batteries and keep the battery door
open while hearing devices are not in use. This will
allow internal moisture to evaporate.
8
Operating Instructions
Push Button
Your hearing instrument is equipped with a push
button, built into the back of the battery door,
which has been set for switching between
programs or adjusting your volume. Note that your
push button may be disabled by your hearing
healthcare professional and, therefore, could be
inactive.
Program Button
If you have an active push button program control,
each time you push the button, you will move to a new
program.
Your hearing instruments beep to indicate which
program you are in (i.e. one beep for program 1, two
beeps for program 2, etc.)
Volume Control
If your push button has been configured as a volume
control, you can adjust the volume level by pushing
the button.
9
Program 1 (e.g. Automatic Program) 1 beep
Program 2 (e.g. Group/Party Noise) 2 beeps
Program 3 (e.g. Easy-t/Telephone) 3 beeps
Program 4 (e.g. Music) 4 beeps
Your Passport hearing instruments will learn your
volume control adjustments while the hearing
instruments are set to the automatic program, if this
feature has been enabled by your hearing healthcare
professional. Over time, the hearing instruments will
adjust the default volume settings in the automatic
program to the levels that you typically use.
Your hearing healthcare professional can help you
identify your different push button volume control
settings.
Your Passport hearing instruments may also come
with an optional remote control which allows you to
switch between different listening programs, and
adjust your smartFocus. Please refer to your Smart
Control User Guide for more information.
Using the Telephone
As telephones don’t all work the same, you may
experience different results from different phones. You
can use many phones by simply holding the receiver to
your ear, without the need to change to a dedicated
telephone program on your hearing instrument.
Volume Setting Beeps
Ideal volume level 1 beep
Increased loudness 1 beep + 1 high-pitched beep
Decreased loudness 1 beep + 1 low-pitched beep
10
Remember to move the handset slightly up or back to
find the position that sounds best to you.
Depending on the phone type you use, your hearing
healthcare professional might have selected a
dedicated phone program on your hearing instruments
For Passport Moxi only: Your hearing instrument may
have an automatic telephone program (easy-t feature),
which automatically switches you to a dedicated
telephone program when your hearing instrument is
close to a telephone receiver. When the receiver is
moved away from the hearing instrument it will
automatically return to the previous listening program.
If the hearing instrument does not switch to the
telephone program automatically when the telephone
receiver is placed in proximity, the magnet for easy-t
hearing instruments should be attached to the
telephone receiver. The magnet is designed to
strengthen the magnetic field at the ear piece of
hearing instrument compatible telephones.
Consult your hearing healthcare professional if you
experience difficulties using your hearing instruments
on the phone.
To affix the optional easy-t magnet:
1. Clean the telephone receiver.
2. Hold the magnet near the “listening end” of your
telephone receiver and release it (Figure 1). The
11
magnet will flip to the appropriate side and seek
the optimal position on the telephone receiver.
3. Place the double-sided tape in this optimal position
on the telephone receiver (Figure 2) and attach the
magnet to the tape (Figure 3).
12
Figure 1 Figure 2 Figure 3
Caring for your Hearing Instruments
• Open the battery door when not in use.
• Always remove your hearing instruments when
using hair care products. The hearing instruments
can become clogged and cease to function properly.
• Do not wear your hearing devices in the bath or
shower or immerse them in water.
• If your hearing instruments do become wet, do not
attempt to dry them in an oven or microwave. Do
not adjust any controls. Open the battery doors
immediately, and allow your hearing instruments to
dry naturally for 24 hours.
• Protect your hearing devices from excessive heat
(hair dryer, vehicle glove box or dashboard).
• Ensure you do not twist or squeeze the tube when
your hearing instruments are placed in their case.
• Regular use of a dehumidifier, such as a Dri-Aid kit,
can help prevent corrosion.
• Do not drop your hearing devices or knock them
against hard surfaces.
13
Cleaning your Hearing Instruments
Ear wax is natural and common. Ensuring your hearing
devices, earmolds and domes are free of ear wax is an
important step in your daily cleaning and maintenance
routine.
• Never use alcohol to clean your hearing devices,
earmolds or domes.
• Do not use sharp tools to dislodge ear wax. Sticking
household items into your hearing devices or
earmolds can seriously damage them.
Passport Hearing Instruments with Earmolds
Earmolds send amplified sound
from the hearing devices into the
ears. They must fit into your ears
snugly and comfortably. If
amplified sound leaks out of your
ear, you may hear whistling.
Always ensure earmolds are clean and free of earwax.
Do not use alcohol to clean your earmolds. If the
earmolds become plugged, clear the opening with a
wax loop or pipe cleaner. If your physician prescribes
eardrops, clean any moisture that may get into the
earmolds or tubing to prevent plugging.
If the earmolds require further cleaning, disconnect
the plastic tube from the hook of the hearing devices.
14
Wash only the earmolds in warm water with a mild
soap. Rinse them with cool water and allow them to
dry overnight. Make sure the earmold tubes are dry
before reconnecting them to each hook on your
hearing devices.
Passport Hearing Instruments with Slim Tubes
and Domes
You should have the slim tubes and
domes replaced by your hearing
healthcare professional
approximately every three to six
months or when they become stiff,
brittle or discoloured. Clean the domes daily with a
damp cloth. You should also clean the slim tubes
periodically, with the cleaning pin provided, when you
begin to notice debris in and around the tubes.
1. Hold the slim tube in one hand and the hearing
instrument in the other hand.
2. Gently turn the hearing instrument until it detaches
from the slim tube.
3. Use a damp cloth to clean the outside of the slim
tube and dome.
4. Remove the dome from the slim tube before
cleaning the slim tube.
5. Using the black cleaning pin provided in the kit,
15
gently insert the cleaning pin where
the slim tube attaches to the hearing
instrument and push the pin all the
way through the tube.
Note: The slim tubes and domes should
never be rinsed or submerged in water as
water drops may become lodged in the
tube, block sound or damage the electrical
components of the hearing instrument.
6. Once the slim tube has been cleaned, reattach it by
gently turning the hearing instrument onto the slim
tube.
Passport Hearing Instruments with Shells and
Domes
1. Clean the domes and shells on
the outside daily with a damp
cloth. Avoid getting any water in
and around the speaker units
and shells.
Note: The tubes, speakers, domes or shells should
never be rinsed or submerged in water as water drops
may block sound or damage the electrical
components of the hearing instrument.
2. If your shells require further cleaning, the speaker
waxguard may be plugged and require replacing.
See your hearing healthcare professional.
16
Signature Features of your Passport™
Hearing Instruments
SmartFocus™
If your Passport hearing instruments come with the
optional Smart Control remote, you may have access
to adjust the smartFocus control. It allows you to focus
on hearing speech or background noise in your
listening environment. This control provides an
additional fine tuning adjustment beyond a traditional
volume control. You can adjust your smartFocus
control to focus on speech (clarity) or soften the
background noise (comfort) using the dial on your
Smart Control.
As you adjust your smartFocus, your Passport hearing
instruments will learn your smartFocus clarity and
comfort settings while the hearing instruments are set
to the automatic program; if this feature has been
enabled by your hearing healthcare professional. Over
time, the hearing instruments will adjust the preprogrammed smartFocus settings to your preferred
levels.
17
Assistive Listening Devices
Listening in Public Places
Passport’s telecoil option can also
help you listen in public places
equipped with telecoil compatible
assistive listening devices such as a
loop system. When you see this
symbol, it means that there is loop system installed;
this loop system is compatible with your hearing
instrument. Please contact your hearing healthcare
provider for more information on loop systems.
18
Warnings
• Hearing devices should only be used as directed by
your physician or hearing healthcare professional.
• Hearing devices will not restore normal hearing and
will not prevent or improve a hearing impairment
resulting from organic conditions.
• Do not use your hearing devices in explosion
hazard areas.
• Allergic reactions to hearing devices are unlikely.
However, if you experience itching, redness,
soreness, inflammation or a burning sensation in or
around your ears, inform your hearing healthcare
professional and contact your physician.
• In the unlikely case that any parts remain in the ear
canal after the removal of the hearing instrument,
contact a physician immediately.
• Remove your hearing devices for CT and MRI scans
or for other electromagnetic procedures.
• Special care should be exercised in wearing hearing
devices when maximum sound pressure levels
exceed 132 decibels. There may be a risk of
impairing your remaining hearing. Speak with your
hearing healthcare professional to ensure the
maximum output of your hearing devices is suitable
for your particular hearing loss.
19
Magnet Warnings
• Be sure the magnet is securely affixed to the
telephone.
• Keep loose magnets out of reach of children and
pets.
• If the magnet falls into your ear, contact your
hearing healthcare professional.
• If the magnet is swallowed, contact your physician
immediately.
• The magnet may affect some medical devices or
electronic systems. Always keep the magnet (or the
telephone equipped with the magnet) at least 30
cm (12”) away from pacemakers, credit cards,
floppy disks or other magnetically sensitive
devices.
• Too high distortion during dialing or phoning may
mean that the phone handset is stressed by the
magnet. To avoid any damage, please move the
magnet to another place on the telephone receiver.
Battery Warnings
• Never leave hearing devices or batteries where
small children and pets can reach them.
• Never put hearing devices or batteries in your
mouth. If a hearing device or battery is swallowed,
call a physician immediately.
20
Warning to hearing healthcare professional:
• Domes should never be fitted on patients with
perforated eardrums, exposed middle ear cavities, or
surgically altered ear canals. In the case of such a
condition, we recommend to use a customized ear
mold.
Precautions
• The use of hearing devices is only part of hearing
rehabilitation; auditory training and lip reading
instruction may be required as well.
• In most cases, infrequent use of hearing devices
does not provide full benefit. Once you have
become accustomed to your hearing devices, wear
your hearing devices everyday all day.
• Your hearing devices use the most modern
components to provide the best possible sound
quality in every listening situation. However,
communication devices such as digital cell phones
can create interference (a buzzing sound) in hearing
devices. If you experience interference from a cell
phone being used close by, you can minimize this
interference in a number of ways. Switch your
hearing devices to another program, turn your head
in a different direction or locate the cell phone and
move away from it.
21
Labeling
The serial number and year of manufacture are located
inside the battery door.
22
23
Troubleshooting Guide
CAUSE POSSIBLE REMEDY
No sound
• Not turned on
• Low/dead battery
• Poor battery contact
• Battery upside down
• Moda II: Earmolds/
slim tubes/domes
blocked with ear wax
Moxi: Shells/domes
blocked with ear wax
• Plugged microphone
protector
Not loud enough
• Low volume
• Low battery
• Moda II: Earmolds/
slim tubes/domes
not inserted properly
Moxi: Shells/domes
not inserted properly
• Change in hearing
• Moda II: Earmolds/
slim tubes/domes
blocked with ear wax
Moxi: Shells/domes
blocked with ear wax
• Turn on
• Replace battery
• Consult your hearing healthcare professional
• Insert battery plus (+) side up
• Clean earmolds or slim tubes and domes.
See “Cleaning your Hearing Instrument”.
Consult your hearing healthcare professional.
• Consult your hearing healthcare professional
• Turn up volume; see hearing healthcare
professional for models without a manual
volume control or if problem persists.
• Replace battery
• See “Putting Your Hearing Instruments on
Your Ears”. Reinsert carefully.
• Consult your hearing healthcare professional
• Clean shells and domes. See “Cleaning your
Hearing Instrument”. Consult your
hearing healthcare professional.
24
• Plugged microphone
shield
Intermittent
• Low battery
• Dirty battery contact
Two long beeps
• Low battery
Whistling
• Moda II: Earmolds/
slim tubes/domes
not inserted properly
Moxi: Shells/domes
not inserted properly
• Hand/clothing near ear
• Poorly fitting shells/
domes
Not clear, distorted
• Moda II: Poorly fitting
earmolds/slim tubes/
domes
Moxi: Poorly fitting
shells/domes
• Consult your hearing healthcare professional
• Replace battery
• Consult your hearing healthcare professional
• Replace battery
• Remove and reinsert carefully
• Remove hand/clothing from ear
• Consult your hearing healthcare professional
• Consult your hearing healthcare professional
CAUSE POSSIBLE REMEDY
25
• Moda II: Earmolds/
slim tubes/domes
blocked with ear wax
Moxi: Shells/domes
blocked with ear wax
• Low battery
• Plugged microphone
protector
Shells/domes falling out of ear
• Poorly fitting earmolds/
slim tubes/shells/domes
• Earmolds/shells/domes
not inserted properly
Weak on the telephone
• Telephone not
positioned properly
• Hearing instrument
requires adjustment
For any problems not listed in the guide, contact your hearing healthcare
professional. If you do not have a hearing healthcare professional, please
contact the nearest office listed on the back page of this booklet.
• Clean shells and domes. See “Cleaning Your
Heraing Instrument”. Consult your hearing
healthcare professional.
• Replace battery
• Consult your hearing healthcare professional
• Consult your hearing healthcare professional
• See “Putting Your Hearing Instruments on
Your Ears”. Reinsert carefully.
• Move telephone receiver around ear for
clearer signal. See “Using the Telephone”.
• Consult your hearing healthcare professional
CAUSE POSSIBLE REMEDY
26
Warning to Hearing Instrument
Dispensers
A hearing instrument dispenser should advise a
prospective hearing instrument user to consult
promptly with a licensed physician (preferably an ear
specialist) before dispensing a hearing instrument if
the hearing instrument dispenser determines through
inquiry, actual observation, or review of any other
available information concerning the prospective user,
that the prospective user has any of the following
conditions: (i) Visible congenital or traumatic deformity
of the ear. (ii) History of active drainage from the ear
within the previous 90 days. (iii) History of sudden or
rapidly progressive hearing loss within the previous 90
days. (iv) Acute or chronic dizziness. (v) Unilateral
hearing loss of sudden or recent onset within the
previous 90 days. (vi) Audiometric air-bone gap equal
to or greater than 15 decibels at 500 hertz (Hz), 1,000
Hz, and 2,000 Hz. (vii) Visible evidence of significant
cerumen accumulation or a foreign body in the ear
canal. (viii) Pain or discomfort in the ear. Special care
should be exercised in selecting and fitting a hearing
instrument whose maximum sound pressure level
exceeds 132 decibels because there may be risk of
impairing the remaining hearing of the hearing
instrument user. [This provision is required only for
those hearing instruments with a maximum sound
27
pressure capability greater than 132 decibels (dB).]
Important Notice for Prospective Hearing
Instrument Users
Good health practice requires that a person with a
hearing loss have a medical evaluation by a licensed
physician (preferably a physician who specializes in
diseases of the ear) before purchasing a hearing
instrument.
Licensed physicians who specialize in diseases of the
ear are often referred to as otolaryngologists,
otologists or otorhinolaryngologists. The purpose of
medical evaluation is to assure that all medically
treatable conditions that may affect hearing are
identified and treated before the hearing instrument is
purchased. Following the medical evaluation, the
physician will give you a written statement that states
that your hearing loss has been medically evaluated
and that you may be considered a candidate for a
hearing instrument. The physician will refer you to an
audiologist or a hearing instrument dispenser, as
appropriate, for a hearing instrument evaluation. The
audiologist or hearing instrument dispenser will
conduct a hearing instrument evaluation to assess
your ability to hear with and without a hearing
instrument. The hearing instrument evaluation will
enable the audiologist or dispenser to select and fit a
28
hearing instrument to your individual needs. If you
have reservations about your ability to adapt to
amplification, you should inquire about the availability
of a trial-rental or purchase-option program. Many
hearing instrument dispensers now offer programs
that permit you to wear a hearing instrument for a
period of time for a nominal fee after which you may
decide if you want to purchase the hearing instrument.
Federal law restricts the sale of hearing instruments to
those individuals who have obtained a medical
evaluation from a licensed physician. Federal law
permits a fully informed adult to sign a waiver
statement declining the medical evaluation for
religious or personal beliefs that preclude consultation
with a physician. The exercise of such a waiver is not in
your best health interest and its use is strongly
discouraged.
Children With Hearing Loss
In addition to seeing a physician for a medical
evaluation, a child with a hearing loss should be
directed to an audiologist for evaluation and
rehabilitation since hearing loss may cause problems
in language development and the educational and
social growth of a child. An audiologist is qualified by
training and experience to assist in the evaluation and
rehabilitation of a child with a hearing loss.
Manufacturer
Unitron Hearing Ltd.
20 Beasley Drive, P.O. Box 9017, Kitchener, ON N2G 4X1 Canada
Unitron Distributors
Corporate Office/International
20 Beasley Drive, P.O. Box 9017, Kitchener, ON N2G 4X1 Canada
Australia
Level 2, Norwest Quay, 21 Solent
Circuit, Baulkham Hills, NSW,
NSW 2153
Belgium
Baron de Vironlaan, 60
b-1700 Dilbeek
Canada
20 Beasley Drive, P.O. Box 9017,
Kitchener, ON N2G 4X1
China
No. 200 Suhong Road, Export
Processing Zone 4D, Suzhou
Industrial Park 215021
Denmark
Nitivej 10, DK-2000 Frederiksberg
European Representative
Daimlerstrasse 22, 70736
Fellbach-Oeffingen, Germany
France
5, rue Maryse Bastié - BP 15 69671
Bron Cedex, France
Netherlands
Ir. D.S. Tuijnmanweg 10,
4131 PN VIANEN
New Zealand
10/215 Rosedale Rd., M277 Private
Bag, 300987, Albany, Auckland
Norway
Brugata 14 0186
Oslo, Norway
South Africa
First Floor – Selborne House,
Fourways Golf Park, Roos Street,
Fourways, Johannesburg
Spain
Avenida de la Industria nº13/15,
Polígono de Canastell,
03690 Sant Vicent del Raspeig.
Alicante, España
Sweden
Förmansvägen 2, 4 tr
SE-11743, Stockholm, Sweden
United Kingdom
St. George House, Cygnet Court,
Centre Park, Warrington, Cheshire
WA1 1PD
U.S.A.
Suite A, 2300 Berkshire Lane North,
Plymouth, MN 55441
www.unitron.com
08-064 029-5734-02
Di str i bu t o r
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